Reward Gatewayのレビュー

Great tool for engagement!

製品を使ってみた感想： We keep working to improve engagement through the platform. The service team at Reward Gateway is amazing and always so responsive and great to work with.

良いポイント:

The ease of use and ability to make changes is key. The team enjoys the eCards and opportunities to recognize one another. Great tool for engagement!

改善してほしい点:

I would like to be able to run more detailed reports (for example, specifics on each of the eCards - who is using them and what is said vs. just knowing the percentage of usage).

Great product and company

製品を使ってみた感想： Having the software has helped us with staff retention and communication. A really good overall experience with a pro-active company.

良いポイント:

An innovative company that are continually improving the product. Reward Gateway deliver a bespoke product whilst working closely with their clients to ensure they deliver maximum engagement from the platform. Great features for employees and employers with good reporting tools

改善してほしい点:

Reports are sent by the account manager, it would be helpful to have the analytics at our fingertips. I believe this is something currently being worked on.

GRAIL's Review

製品を使ってみた感想： Visually appealing, simple to use for employees. Terrible from an admin user POV if integrating with an HRIS- no rules engine means we have to manually script all the rules into our CSV file before loading into Rewards Gateway. Not being able to "skip" levels or "send back" awards during the approval process is hugely limiting and creates a bad user experience on approvals.

良いポイント:

Easy to use from an employee perspective

改善してほしい点:

No rules engine for approval process: No way for the system to skip approvers if they've already approved earlier in the cycle (example, Manager may also be the budget owner or HRBP. End of approving twice for the same person). No rules engine for approval process: No way for system to recognize and skip a person approving as themselves. No rules engine for approval process: Cannot use management chain or any other rule for assigning approvers at different approval levels. (Have to script this into the SFTP file and manually maintain). i.e. level 1 approver: use nominees line manager. Or approver 2: route approval to nominee's HR Partner. Or line 3: all people in department x, route to x for approval. For direct cash awards that are paid outside of the platform (i.e. what GUILD calls non-monetary awards), there's no way to edit the suggested amount or "Send Back" the step to prior step. Means if an amount changes through the approval process, we have to cancel the award, ask the Nominator to resubmit, then go through the entire approval process again. Clients have very limited configuration options available compared to what GUILD support can do. Means we need to submit a ticket for basic set-up. Example: we'd like to limit the number of nominations a person can receive (example 1 per month) to help avoid duplicate awards for the same body of work. This is possible on the platform, but only GUILD admins can set it up. Pictures are not diverse (4 white males)

Gateway Review

製品を使ってみた感想： Overall, it is a fine product that has allowed us to make advancements in our communication with teams across the southeast, but we wish that the product would be consistent! We never know if we'll run into a software problem when attempting to do something, and that is very frustrating since we will likely get no help from the success team or support team.

良いポイント:

We utilize the newsfeed and employee recognition features daily, and they function very well. We also utilize the platform as an internal website of sorts to share company communications, celebrate culture, etc. The smarthub building features are great, but we would like to see more design options (changing the color of things such as the horrible green default of the button features).

改善してほしい点:

The customer service has been very unsatisfactory, and the video features are constantly broken. We're never able to get a straight answer on why the latter is the case either. Most of the time, however, the customer service team makes it the user's fault without proposing actionable solutions. We upload a video from our [SENSITIVE CONTENT] every week, and it is a very common issue for the video to get stuck in processing or for there to just be no response from the video uploader at all. Again, we've brought this to the team over a dozen different times over our usage of the platform and have never gotten a satisfactory answer on why their product is faulty almost half the time. This is by far the greatest aggravation.Similarly, as said, we'd love more freedom in design and stylistic choices (colors, etc.).Also, the reporting features feature lifetime data-- this is super unhelpful considering that the data is based on people who are no longer with our firm and haven't been since shortly after launch. The data however still works off of those numbers, and there's no way to alter without losing other data in the process. We've brought this up numerous times and have never gotten a satisfactory answer from customer support.

Amazing product for engagement

製品を使ってみた感想： I am super happy with Reward Gateway, can't say enough great things about the service, the platform, and the product. It's an amazing product.

良いポイント:

Ease of use Customer Service Quick response time Effectiveness of recognition and rewards Shopping site is a bonus

改善してほしい点:

There is NOTHING I dislike about this product,super happy with it.

Beautiful But Not User Friendly

製品を使ってみた感想： I appreciate that we can acknowledge individuals at a company wide platform. I think we would benefit from greater support for ongoing implementation projects, flyers and advertisements created by RG to promote sales in the discounts and shopping arenas and general maintenance processes to streamline the system.

良いポイント:

I have loved the ease of sending eCards for recognition for staff. I also like the options of adding important updates on extras our company is doing to a platform that can keep it all in a reference location without scrolling through emails.

改善してほしい点:

As the acting administrator, some difficulties we've had include accurately and easily maintaining the employee database, having to create guides on using the software for our staff, getting questions answered timely and with complete information, having follow through from those who stated they would follow up. Turnover with our client success manager impacted holiday use. Implementation has been a struggle and support has not been readily accessible from one person so questions have to be reviewed from the beginning. Often several "success articles" were shared about a question with varying degrees of relatability to the question being asked. It continues to be trial and error.

Reward Gateway is worth every dollar!

製品を使ってみた感想： Spectacular. From the demo/sales pitch to implementation to going live has been amazing and the level of support received was amazing!

良いポイント:

I love that it is an all-in-one place for employee engagement and communication.

改善してほしい点:

In the last 7 months, I have not found a single thing I dont like about it.

You get what you pay for?

製品を使ってみた感想： Neutral....There are some limitations to the functionality, and we have opted not to use the monetary recognition portion for budget/compliance reasons. People seem to like the platform, but as an administrator it's often more trouble than it's worth to use for things like EE announcements, or to make any updates to content.

良いポイント:

The social recognition wall has been a great way to increase peer-to-peer recognition and employee engagement.

改善してほしい点:

The system itself is not very intuitive or user-friendly for administrators.

Excellent product

製品を使ってみた感想： Has been a mainstay of our benefit offering for a number of years.

良いポイント:

Flexible, easy to use with a great app. Our colleagues engage with this software more than any other Benefit offering we have.

改善してほしい点:

Back end customer support needs a bit of modernising but that is in play.

Excellent source of information

製品を使ってみた感想： A positive experience all in all

良いポイント:

A software that allows in its difficulties to have an excellent feedback in terms of surveys and market research

改善してほしい点:

Sometimes the various activities you can do to visitors to your page do not appear

Quality interface backed by intuitive functionality

良いポイント:

I appreciate the ease of use for our employees and for myself as an administrator. The service provided by Reward Gateway is also excellent, helping us to extract the most value possible from our investment.

改善してほしい点:

Whilst the functionality works exactly as advertised, its been difficult to gain traction with our workforce in relation to the cashback feature (a totally on-line shopping experience).

Being Brilliant all the Way

製品を使ってみた感想： The team at reward gateway become part of your business, [SENSITIVE CONTENT HIDDEN]has become such an integral part of Quest, he understands our vision for the Company and nothing is ever too much trouble.

良いポイント:

We loved the fact it feels bespoke to our business, reward gateway always support our ideas and make them work. We knew everyone would be happy with the discounts, but we also have our Employee Handbook live as well as using the blog feature for communication. This has come into its own at the moment!

改善してほしい点:

The only issues we found was removing employees is a bit clunky - but again once you have done it, and been talked through it, its ok.

Great Recognition Software

良いポイント:

Reward Gateway is easy to use and set up. The rewards catalogue is great. Discounts are an added plus.

改善してほしい点:

It is difficult to keep employee information up-to-date. Invoicing is tricky because we have to tell them when and how much to be invoiced for.

Review of Reward Gateway

製品を使ってみた感想： overall it is a fairly average experience. look into your customer support feature.

良いポイント:

really enjoy the social recognition wall and the survey builder is good. the hub creation is nice because everything is customizable

改善してほしい点:

Support is a challenge and it takes a lot of time to get a correct answer from them. We currently do not have an account exc. and the one before lacked customer service skills. the upload feature is very poor.

Satisfied Employer

良いポイント:

Ease of use has made this an easy product to roll out company-wide.

改善してほしい点:

Inability to change or update job titles independent of file upload.

Great website to save money

製品を使ってみた感想： Very happy to have access to Xexec through my company. Most of the deals are the best you can find online.

良いポイント:

Good variety of offers and discounts. E-vouchers are delivered very quickly. The website is clean and easy to navigate. I never had an issue for the website to track the cashback offers.

改善してほしい点:

It doesn't support payments with amex.

Customer service

製品を使ってみた感想： App's and cards are fine, customer service is poor

良いポイント:

The software is fine, the problem comes when one has an issue. We have as a company waited 3 days and we still don't have a resolution. That in itself is fine but the zero communication is not.

改善してほしい点:

Lack of communication around support. Our system has been down for 5 days and no communication at all.

Awesomeness

良いポイント:

The software is easy to navigate and is user friendly

改善してほしい点:

Finding the certain reports I am trying to pull, there names could me easier to identity

As an employee this is a nice benefit to have.

製品を使ってみた感想： They're very good and quick to answer inquiries.

良いポイント:

It's great for buying gift vouchers at a discount and generally getting money off big ticket items.

改善してほしい点:

Would like to see more retailers especially Amazon in there.

Easy to Use System

製品を使ってみた感想： Overall it's been a good experience with very capable and responsive team members.

良いポイント:

I love the recognition platform. It's very simply and user-friendly.

改善してほしい点:

Sometimes it can be a bit challenging navigating the information sharing portions of the system, for example our DEI hub.

Xexec are a very friendly and helpful team that is willing to go the extra mile to help.

良いポイント:

It is easy to use and actually really helps you save real money. It also covers a huge range of areas so whatever you need from going on holiday to buying insurance or food you can find a saving via Xexec's website. They also have a concierge service which gives you that personal experience. The layout is very good and attractive and i like that they advertise all the latest deals as you open the website. I am also glad that i can invite friends and family to use this website.

改善してほしい点:

One of the things that would be nice is if you could use a credit card instead just of debit card especially if you want to make a big purchase. Also if you buy 2 vouchers of £10 each it would be nice if it came on one email instead of two separate emails.

Excellent Customer Service

良いポイント:

The software is very easy to use, it looks good and is very engaging. I had an initial problem logging in but the team responded very quickly and gave me all the help and guidance i needed to get started.

改善してほしい点:

I havent come across anything at the moment that has been negative so far.

Great platform for company rewards

良いポイント:

Great variety of rewards from well known brands which includes hefty discounts and cashback!

改善してほしい点:

UI could be enhanced a bit more for ease of use but overall it's a great platform and their mobile app is great too,

Highly recommended

良いポイント:

I enjoy using Xecec as it gives me access to great deals. There is a wealth of companies to choose from, and it has saved me a significant amount of money!

改善してほしい点:

None, I think Xexec works exactly as it should.

I've experienced better elsewhere nothing outstanding

良いポイント:

After using the platform they built it was easy to use and nothing particularly difficult. Low level of adoption within the company didn't have much of an impact on employee engagement.

改善してほしい点:

Vendor offers were below par and not updated regularly. Had issues with employees not receiving offers when reached out to customer service team they were extremely slow to respond and offered generic statement saying they would follow-up shortly.