キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年

Onfleetとは

Onfleetのソフトウェアは、現地配送業務を最初から最後まで簡素化します。今すぐ無料トライアルを開始してください。

Onfleetの製品詳細

良いポイント:

After importing tasks it automatically assigns dispatches to the right drivers with availability and location to save time and cost.

改善してほしい点:

That is really the only complaint that we have and it is a big one for us.

Onfleetの評価

評価ポイント

使いやすさ
4.6
カスタマーサービス
4.6
機能
4.4
価格の妥当性
4.5

おすすめ度

9.0/10

Onfleetの総合評価は4.6/5です。 (キャプテラに寄せられた93件のレビューより集計)。

Onfleetを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (93件)

Assaf
Assaf
イスラエルのhead of operations
認証済みLinkedInユーザー
消費財, 11~50人規模の会社
使用期間: 2年以上
投稿経路

review

5.0 3 年前

製品を使ってみた感想: very good

良いポイント:

easy to use , user friendly , fleet managment

改善してほしい点:

bugs , gets stuck , expensive to interact with other systems

Onfleetからの返信

3 年前

Thanks for the review and feedback - we aim to be easy to use for dispatchers, admins, drivers, and your customers.

James
アメリカのCo-founder
建設, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Modern logistics platform for serious on-demand companies

5.0 昨年

製品を使ってみた感想: Onfleet has been a game-changer for us. The prevailing dogma in startups is not to let other companies own large pieces of your technology stack; however, everybody knows it would be crazy to build your own Stripe. Likewise, in the logistics space, Onfleet has a product that saved us a huge amount of time while allowing us to build out a custom logistics solution unlike any other in the construction industry. Don't reinvent the wheel. Use Onfleet.

良いポイント:

Onfleet is a modern product, it has world-class UX and an API that rivals Stripe's for completeness, up-time, ease of integration, and capability. They have serious technical chops. Too many logistics platforms are overly focused on specific verticals and back-office use cases, Onfleet has a product that is adaptable to diverse industries and, with their technical capability, it can be integrated seamlessly into complex products. Onfleet delivers.

改善してほしい点:

There are many features I would add to the platform, although they have correctly aimed at a "less is more" approach for wider usability and product focus. My biggest gripe is the lack of a mobile-native dashboard, as they have a responsive web UI instead. This is mitigated somewhat by the programmability of the platform. I also would love if the driver tracking were mobile-native as well, it is presently also hosted in a response web UI. These are minor issues compared to the total value they deliver.

Onfleetからの返信

昨年

Thank you for your time and review James. We're proud to work with you and your team regularly. We're also glad you didn't reinvent the wheel :) That's what we're here for. We've got very exciting updates that you might like related to some of the features you mentioned here. Be on the lookout for updates in our product update emails. Looking forward to continuing to grow together. Thank you very much.

Mathew
アメリカのCeo
物流、サプライチェーン, 11~50人規模の会社
使用期間: 2年以上
投稿経路

This company just raised its prices and reduced its support

1.0 昨年

製品を使ってみた感想: I am actively looking to switch

良いポイント:

I hate how this company reduces features and raised prices

改善してほしい点:

The account manager only hits you up to raise prices on you

Branden
アメリカのLogistics Director
小売, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

JARS X Onfleet

5.0 昨年

製品を使ってみた感想: Onfleet allows us to operate compliantly as as close to paperless as we can get at the moment.It has allowed us to centralize our dispatch team to reduce labor and increase output and quality control

良いポイント:

Onfleet's set up and onboarding is incredibly simple.Unified dashboard is great, and provides ease of use.Integration with our Point of Sale (Dutchie) works, but leaves much room for improvement.Support from [sensitive content hidden] is great when needed

改善してほしい点:

I cannot save vehicles to a location, this makes assigning different vehicles a pain.Route optimization will not allow us to adequately bulk optimize all tasks for our windows, we had to create zones without butting boundaries to help achieve this but my team still prefers to hand build smaller routes. There has to be a better solution.Route history, showing estimated completion vs actual, along with mileage Inability to route back to store without using a task

Onfleetからの返信

昨年

Thank you for your review Branden. We're glad that Onfleet has helped you increase output and quality control. We've got super exciting updates to our route optimization features coming very soon, so be on the lookout for our product update emails. Once those updates are live in the product, your support manager can help you go through and address any improvements you'd like to see. Thanks again for your time and for being a loyal customer.

Sean
アメリカのDirector of Opertions
運輸、トラック、鉄道, 11~50人規模の会社
使用期間: 1年以上
投稿経路

What a great piece of software

5.0 4 年前

良いポイント:

Onfleet is a fantastic program that has not only improved the routing of our drivers, but it allows us to be more accurate when making deliveries so our on-time rates have improved. There are a lot of great features with Onfleet, some of which are: - The ability to build routes that tell us exactly when we should arrive at a location allowing us to hit a target delivery time over 95% of the time. - The route building feature has allowed us to get creative with how we route our vehicles which is also allowing us to make more deliveries along certain routes and has greatly streamlined the route building process. - We can see where our delivery crews are at all times and predicted ETA's which allows us to reach out to customers if we expect a delay in their delivery time frame which has lead to happier customers. - The ability to notify our customers when we are arriving at their house with a live tracking link has improved the customer experience. - The ability of our customers to leave reviews allows us to highlight issues with delivery personnel as well as take all of our 5-star reviews and compile them and showcase them on our website with actual testimonials and also allowed us to build a rating system.

改善してほしい点:

The biggest issue with Onfleet is a feature that sounds like it could be nice, but it has been nothing but a headache for us. This feature auto-fills a very small form, but it is just such an annoying problem because we have multiple orders with the same customer so all orders will get auto-updated to the newest entry erasing the data in the entry before it. That is really the only complaint that we have and it is a big one for us.

Onfleetからの返信

4 年前

Thank you so much for your feedback, Sean. We're glad to hear you're enjoying use of Onfleet and have noted your feedback regarding the auto-fill functionality. We really appreciate it and someone from our product team may follow up with you to learn more.

Robbin
カナダのDistribution Manager & Last Mile Lead
食品製造, 51~200人規模の会社
使用期間: 2年以上
投稿経路

You need Onfleet in your life!

5.0 昨年

製品を使ってみた感想: Extremely pleasant and wonderful!

良いポイント:

Onfleet is extremely user-friendly for all involved, from the Admin, dispatchers, and drivers, the software keeps up with large volume. The ability to customize the Driver, Team, and customer experience.

改善してほしい点:

My only issue is that things that should be commonplace are considered extra add-ons which can increase your price.

Onfleetからの返信

昨年

Thank you very much for your comments Robbin. We appreciate you taking the time to leave this review. As you know, we're always updating our platform to include more features that come with your subscription. If you have any questions or need any help with any of those, please don't hesitate to reach out to our support team, and we'll be more than happy to walk you through them. Thank you very much again. We're looking forward to continuing to work with you.

Sandile
南アフリカのSales Assistance
食品、飲料, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Onfleet is great to use it also give you the ability to multi task even when dealing multiple hubs

5.0 7 年前

製品を使ってみた感想: Effortless tracking of drivers and helps do give our customer the best service.

良いポイント:

The feature that notify the dispatchers when an order is running late, providing drivers with the order ETA and beang able to duplicate and re assign tasks. The feature to give all the information for our customer and our drivers.

改善してほしい点:

The speed! Sometimes the speed can be extremely slow once too many tasks come through and also scheduling the tasks accordingly to driver some time it schedules only the pick up task and drops the drop off task on unassigned. Scheduling task to one driver where as there is a lot of drivers available and have a perfect connection.

Onfleetからの返信

7 年前

Thanks for the feedback, Sandile! We're thrilled to be working with OrderIn and our customer success team will be in touch soon to hear more about your issues with performance and task auto-assignment.

Albert
アメリカのCommittee Member
食品、飲料, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

Last Mile Simplified

5.0 5 年前

製品を使ってみた感想: Our organization created a meal production service in response to the Coronavirus outbreak, and went delivery-only just a week into our effort. Our deliveries have grown 200 fold in five weeks, and we needed a tool to ensure food was getting to those who need effectively and efficiently. Onfleet is intuitive enough that our all-volunteer driver corps can onboard themselves or someone on our team in less than 10 minutes, leaving us more time to prep, package, and get meals out the door.

良いポイント:

The core functionality of Onfleet, that is the ability to dynamically generate and optimize routes, is a difficult to understate. While route pre-planning is super helpful, saving hours (days?) on a manual process, the ability to add stops dynamically while a driver is en route has been a game-changer for us. From there, it has a modern interface with plenty of data analytics that have helped us to plan ahead in ways that would have been impossible with other solutions.

改善してほしい点:

There are a couple of small usability decisions that might be counterintuitive for a beginner user, but those are more than made up for by an extensive help resource guide.

Onfleetからの返信

5 年前

Thanks for the review, Albert! We're proud to play a small part in helping with Bellevue Farmers Market's assistance during these difficult times.

認証済みレビュアー
認証済みLinkedInユーザー
使用期間: 2年以上
投稿経路

Just what we needed

5.0 7 年前

良いポイント:

I like everything about it so far, up to the second etas is very important nowadays. Beautiful UI makes it very pleasant to my dispatcher's eyes.

改善してほしい点:

I dislike the fact that it wont sync offline, when my driver loose signal they have to wait until signal returns.

認証済みレビュアー
認証済みLinkedInユーザー
薬品, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

organized and efficient

5.0 6 年前

製品を使ってみた感想: not a lot of issues, the lag and glitchy missing inputs are the only things that are really an issue.

良いポイント:

it's a pretty awesome process, from adding clients info, tracking and seeing the route. my team uses it more to input clients as the delivery team uses it more in detail. i do enjoy that it has extra functions of requesting signatures, pictures, ...etc of delivery and being able to track the process. so if i have a client asking me about tracking, i can see who it was assigned to and contact them immediately.

改善してほしい点:

it lags a bit, there was a few time i input my clients info but comes time maybe there was a glitch in the program, their scheduled delivery never showed up onfleet and caused a bit of a commotion. i catch it lagging a lot late.

Onfleetからの返信

6 年前

Hey there - thanks for the review and feedback! It would be helpful to get some more info about your lag and missing input issues. Feel free to email [email protected] - we're here to help!

Dylan
アメリカのWeb Developer
美術、工芸, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Onfleet has been great for my company in allowing ease of creating routes and managing our drivers

4.0 7 年前

製品を使ってみた感想: It is much easier for us now to make routes and manage our drivers, and to see where drivers are when customers call in asking how long it might take for them to receive their delivery.

良いポイント:

The ease of using the map overlay in creating routes, and the optimizing feature for assigning tasks

改善してほしい点:

That you have to drag assigned deliveries to another driver if they aren't in the same team, also when optimizing when multiple tasks are going to the same location it won't put those tasks together but will make the driver go away from that address and then return.

Onfleetからの返信

7 年前

Thanks for the feedback, Dylan! We love working with Flowers for Dreams. Our customer success team will be in touch soon for clarification around your route optimization issue.

Ellie
南アフリカのCOO
健康、ウェルネス、フィットネス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

More Info

4.0 3 年前

製品を使ってみた感想: great product

良いポイント:

that it is a live tracker and accecable via the driver app with so much extra features

改善してほしい点:

the optimisation could be better as sometimes the routes are not best and a nice idea is to change driver routes so that they don't do the same route always.

Onfleetからの返信

3 年前

Thank you for your insights! Driver routes are a result of optimizing amidst traffic, number of drivers, customers - but understand variety is the spice of life and hope you can find different routes with your drivers, too!

Antoine
フランスのCEO
物流、サプライチェーン, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Very good product for delivery compagny

5.0 3 年前

製品を使ってみた感想: Very good expérience thé software have a lot of fonctionallity

良いポイント:

I like very much the API intégration. Its easy to use

改善してほしい点:

I don’t like the fact that we can’t let thé drivers auto assign themself task

Onfleetからの返信

3 年前

Thanks for your great review! Auto assignment - stay tuned for good news on this feature soon!!

Abbey
アメリカのDelivery and Dispatch associate
小売, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Honest review of Onfleet

4.0 2 年前

製品を使ってみた感想: I can operate it just fine, but feel that I have spent a lot of time learning its quirks and feel that many people might not spend that much time and patience to do so l.

良いポイント:

I like a lot of the features that are offered with onfleet. I understand the motions behind all of the tech and set up. I enjoy being able to see on a map the deliveries that are going out and the color coded tasks in the bottom desktop view.

改善してほしい点:

There are many cons to this system as a dispatch associate. The integration is the worst part of the system. We use dispense with our company and it has caused a lot of tech issues that either party are not taking responsibility for. I wish that there was a cleaner view to the task bar for delivery. Additionally we discovered that all communications to customers are automatically checked to disabled which is unhelpful for delivery purposes and becomes a task for distance that costs on efficiency.

Megan
アメリカのSenior Food Access Fellow
政府機関, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

Onfleet - Dispatching for Food Connect

4.0 6 年前

良いポイント:

Geospatial mapping, drag and drop to re-order tasks, in-app messaging between drivers and dispatch, in-app signatures between drivers and recipients

改善してほしい点:

I did not have access to reporting functions - but it would be great to have assistance with developing fields for data points and then translating them into reports... I also had trouble dispatching from my cell phone, so a simplified app version to assign drivers to tasks and then be able to reorder them from iphone using drag and drop could be useful down the line.

Onfleetからの返信

6 年前

Thanks very much for the review Megan. We have major improvements to mobile dispatching coming soon, so stay tuned! Also please feel free to submit any other feedback or requests regarding reporting functionality to [email protected]. We're here to help!

fiordaliza
アメリカのbio distrubution
医療業務, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

bio disttribution

5.0 5 年前

製品を使ってみた感想: great for my job

良いポイント:

keep tracking all shipping perfect for everyone at work

改善してほしい点:

I like everything about it im please by this progam

Onfleetからの返信

5 年前

Thanks for your review! We love working with OneBlood and glad you're enjoying Onfleet too.

Alex
アメリカのCEO
消費者サービス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Best logistics software we've come across

5.0 8 年前

製品を使ってみた感想: Onfleet was able to address all of our companies needs from handling automated sms messages to customers to optimizing 100s of routes for us on a daily basis. OnFleet is the most technology / company friendly logistics software we've used since we started our business.

良いポイント:

Functionality and willingness to add features we request.

改善してほしい点:

Would like to see routes get optimized based on start / end location vs. hub approach.

Onfleetからの返信

8 年前

Thanks very much for your review! We're excited to be working with the 2ULaundry team. Your feedback regarding route optimization has been shared with our product team for review!

Ronald
アメリカのBranch Manager
建設, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

Great Service

5.0 2 年前

製品を使ってみた感想: It has improved our logistics tremendously.

良いポイント:

Tracking our drivers progress and location.

改善してほしい点:

Sometimes slow to update or orders can not be found.

Onfleetからの返信

2 年前

Thanks for the review, Ronald! Really appreciate the feedback and glad Onfleet has been a big help to your operations.

Hannah
アメリカのRetail Manager
小売, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Onfleet Review

5.0 2 年前

製品を使ってみた感想: Good

良いポイント:

Easy to use software, live updates and tracking beneficial to staff and customers

改善してほしい点:

The price point feels a little bit too high since the last increase

Andrea
アメリカのDirector Business Intelligence
非営利団体運営, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

High Volume Routing

5.0 5 年前

製品を使ってみた感想: Amazing product and impressed with the ease of use and the ease of implementation. The product is intuitive for dispatchers and drivers.

良いポイント:

Onfleet enabled the SF Marin Food Bank to establish a home delivery process in response to COVID-19 within just 3 days. The routing capabilities and easy to use upload functionality allows us to create routes for over one hundred drivers and approx. 2,000 delivery locations per day.

改善してほしい点:

We would recommend to have some of the admin capabilities available for dispatchers (creating teams). Recommend to expand the driver profile category, which would allows us capturing more data.

Onfleetからの返信

5 年前

Thanks for your review, Andrea! We're proud to be working with you and your team to support those in need during these difficult times.

Jaime
アメリカのDirector of Delivery
消費財, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Onfleet review

3.0 6 年前

良いポイント:

The simplicity of the UI makes it easy to find items and teach new users.

改善してほしい点:

The speed once volume is added is borderline unusable.

Onfleetからの返信

6 年前

Hi Jaime - thank you very much for your feedback! We are preparing a major release (two weeks away) that will improve dashboard performance under heavy load, so stay tuned. In the mean time, please consider enabling High Performance Mode in your dashboard settings.

Nita
アメリカのCEO
代替医療, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Firehouse Deliveries LLC

5.0 昨年

製品を使ってみた感想: It has been a pleasure .

良いポイント:

Using the ETAs was difficult in the beginning but resolved

改善してほしい点:

Integration not so user friendly but since it has been learned with customers support team

Onfleetからの返信

昨年

Thank you very much for your feedback Nita. We're glad we could get the ETAs feature working as intended for you. Please continue to contact the support team if you need anything with the integrations or if we can support you in any way. Thank you for being a loyal client!

Gabriel
アメリカのFounder
ワイン、スピリッツ, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Onfleet x WCD

5.0 4 年前

良いポイント:

Ease of use, ability to onboard drivers easily. Optimization, it does everything I need.

改善してほしい点:

When a driver starts a task doesn’t have an option to change the task that want to do.

Onfleetからの返信

3 年前

Thanks for the review!!

Jacie
アメリカのGeneral Manager
小売, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Embarc Tahoe

5.0 3 年前

製品を使ってみた感想: Good

良いポイント:

Easy to use and it's super user friendly

改善してほしい点:

Sometimes glitches with Treez software so it sends our drivers to the wrong place

Ben
アメリカのDirector of Operations and Supply Chain
卸売, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Fantastic Fleet Management Software

5.0 8 年前

製品を使ってみた感想: On fleet has been a huge help to my business. It's robust, yet easy to use and the customer service is fantastic!