キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

NABD Systemとは

オムニチャネルと自動カスタマー・サポートを手頃な料金で提供する、柔軟で拡張性が高く、使いやすいカスタマー・サービス・ソフトウェアです。

NABD Systemの製品詳細

良いポイント:

As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.

改善してほしい点:

It is hard to find a con with this organization.

NABD Systemの評価

評価ポイント

使いやすさ
4.5
カスタマーサービス
4.9
機能
4.5
価格の妥当性
4.6

おすすめ度

8.8/10

NABD Systemの総合評価は4.6/5です。 (キャプテラに寄せられた38件のレビューより集計)。

NABD Systemを使用したことがありますか?

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レビューを絞り込む (38件)

Bella
Bella
認証済みLinkedInユーザー
使用期間: 1年以上
投稿経路
ソース:GetApp

Nabd is a perfect website

5.0 8 年前

製品を使ってみた感想: After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side

良いポイント:

Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps

認証済みレビュアー
認証済みLinkedInユーザー
輸出入
使用期間: 1年以上
投稿経路
ソース:GetApp

A great product that helped us manage customers service requests efficiently and faster

5.0 8 年前

製品を使ってみた感想: We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market.

良いポイント:

The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.

改善してほしい点:

The dynamic report generator

Mohamed
エジプトのIT
情報技術、情報サービス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Our experience with the system

3.0 5 年前

良いポイント:

online access ... customer portal....

改善してほしい点:

very complex... very slow... not flexible...

NABDからの返信

5 年前

Your Business workflow and business rules are very complex. The platform is configured to meet your workflow requirements. You need to revisit your business processes to make them simple and according to the best practices in the IT industry.

認証済みレビュアー
認証済みLinkedInユーザー
ギャンブル、カジノ, 201~500人規模の会社
使用期間: 1~5か月
投稿経路
ソース:GetApp

We have a great experience both with NABD tool and the staff.

5.0 7 年前

良いポイント:

Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.

改善してほしい点:

Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business.

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス
使用期間: 1年以上
投稿経路
ソース:GetApp

NABD is great tool for managing support via multiple channels

4.0 8 年前

製品を使ってみた感想: We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization.
We also use it for managing software bugs tracker and for release management.

良いポイント:

1- Easy to use and configure 2- Strong knowledge base and SLA capabilities 3- Pricing is very low compared to competitors

改善してほしい点:

Chat capabilities need some advanced features like chat transferring and chat to ticket

Mohamed
Mohamed
認証済みLinkedInユーザー
エグゼクティブ・オフィス
使用期間: 1年以上
投稿経路
ソース:GetApp

Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inqui

4.0 8 年前

製品を使ってみた感想: Excellent experience implementing and using NABD system
Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast.
Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products.
Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap.

harry
認証済みLinkedInユーザー
使用期間: 1年以上
投稿経路
ソース:GetApp

Wow amazing CRM

5.0 8 年前

製品を使ってみた感想: while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.and you can customize every thing

良いポイント:

while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.

thomas
のCEO Assistant
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路
ソース:GetApp

Nabd is easily tailored

5.0 8 年前

製品を使ってみた感想: Nabd is easily tailored and has been integrated into our website easily to provide our clients with a simple way of contacting us with any specific issues.
The service provides issue logging and an easy to read dashboard so I can asses the state of our responses. Our team find it easy to use and the mobile
app is also useful for dealing with issues on the move.

Norazim Yadiy
Norazim Yadiy
マレーシアのIT Executive
認証済みLinkedInユーザー
使用期間: 1~5か月
投稿経路
ソース:GetApp

Customer

5.0 7 年前

製品を使ってみた感想: Easily one of the best customer relation management system available in the market out there, Plus the vendor's support and sales team, is very commited in ensuring the functionality and system to follow the business requirement and in timely manner.Definitly recommended to all.

良いポイント:

1. Easy to use. 2. Easy to customize 3. Easily fits business requirements. 4. Awesome support and sales team.

改善してほしい点:

1. No local vendor located in Malaysia/

DANIEL
認証済みLinkedInユーザー
使用期間: 1年以上
投稿経路
ソース:GetApp

Nabd Great CRM

5.0 8 年前

製品を使ってみた感想: "Excellent Dashboard and user interface, easy to interpret statistics and very easy to make graphs/charts/visual aids for the data you want to present
Customizable to your organization
Pricing is good once you figure out your organizational needs"

Ryan
アメリカのProcess Improvement Specialist
医療機器, 201~500人規模の会社
使用期間: 1~5か月
投稿経路

Top notch customer service!

5.0 6 年前

製品を使ってみた感想: Ticketing system used in patient complaint tracking for company/process/product improvement.

良いポイント:

The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. I was concerned with working with a company so far from home and I was pleasantly surprised at how much everyone with NABD wanted to help and worked hard to make sure that the product met our exact specifications. Any time that I ran into issues response time from support was very quick and the issue was resolved the first time. - Custom tickets- for us VERY custom - Data exports and analysis - Customer contact automation - Ticket response automation - Option for internal and external chat

改善してほしい点:

It is hard to find a con with this organization. We did not have a clear understanding of user licenses and cost increased to get everyone that needed access a license, but for what we are going to be getting out of the software I think it is still worth the cost.

Ahmed
エジプトのR&D Engineer
情報技術、情報サービス, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Very good

5.0 5 年前

製品を使ってみた感想: Technical support is very impressive even if there is any problem it will be solved from them ASAP

良いポイント:

Technical Support is very good and always helpful.

改善してほしい点:

Front End a little bit can be enhanced more.

Mohamed
エジプトのCEO
使用期間: 不明
投稿経路

A great product that helped us manage customers service requests efficiently and faster

4.0 9 年前

製品を使ってみた感想: We had a problem managing customers requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. It is one of the best customer service and workflow solutions we have seen in the market.

Saby
アメリカのGeneral Manager
, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Nabd is arguably one of the most important help desk solutions available today.

5.0 8 年前

製品を使ってみた感想: I used this web application from 7 months almost and I found it perfect It enables me to manage my company easily

良いポイント:

This App provide me with multi channels to contact our clients through facebook,twitter,mobile Apps ,emails and customer portal

Hani
アラブ首長国連邦のgeneral manager
使用期間: 不明
投稿経路

Great software for efficiently managing our customer requests

5.0 9 年前

製品を使ってみた感想: - NABD is designed with an integrated customer DB
- Integration with social network (email, fb, twitter, etc.. ) that make the system easy to use and which decrease the time and effort to collect cases from multiple channels
- Miscellaneous tasks (alerts , reminders , follow up , to-do ) helping individual to save and manage time and increase users productivity
- Tracking and processing the case in a social method helping in increasing our knowledge by learning from previous cases
- Customizable workflow that helped me to customize the system to meet my own business processes
- Customizing based on (Users , Roles , user groups ) that make the system more general and also very powerful in assigning different users privileges on functionality and date levels
- One of the things to be enhanced is the authorization module UI
Finally, the product is great and it enables us to capture and track customer cases and inquiries so nothing can fall through the cracks.

Norazim Yadiy
マレーシアのExecutive
情報技術、情報サービス, 1,001~5,000人規模の会社
使用期間: 1~5か月
投稿経路

Customer Feedback Management System

5.0 7 年前

製品を使ってみた感想: Very good application and very cheap , one of the best out there if you want a system to manage customer management relation. Plus based on my experience among all the vendors hired by the company , this is the best vendor i have dealt with so far, despite the fact that they are not in the same country as i am , They are fully commited and everything is done within given time line. Good job Guys.

良いポイント:

1. Easy to customize 2. Easy to use 3. Cloud 4. Able to set SLA 5. Can pull out report

改善してほしい点:

-

Carlo
エジプト
, 11~50人規模の会社
使用期間: 1年以上
投稿経路

NABD is a very interesting & useful help desk

5.0 8 年前

製品を使ってみた感想: Very interesting &useful help desk app ,every thing becomes more easy after starting using NABD App, it helped our company's staff to manage work ,
employees & reports better than before i advice all the managers of companies to try using NABD & you will notice the difference

Tareq
ヨルダンのInformation Management Officer
非営利団体運営, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

With more customizations to fit our industry requirements this solution will be great

3.0 6 年前

良いポイント:

Very great and responsive customer support All customizations were as requested Committed to the schedules and deadlines Strong Mobile Application Channel

改善してほしい点:

- More dynamic survey creation process - Survey management options - The multidimensional charting - The amount of maintenance

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 51~200人規模の会社
使用期間: 1~5か月
投稿経路
ソース:GetApp

With more customization to fit our industry requirements this solution will be great

3.0 6 年前

良いポイント:

Very great and responsive customer support All customizations were as requested Committed to the schedules and deadlines Strong Mobile Application Channel

改善してほしい点:

- More dynamic survey creation process - Survey management options - The multidimensional charting - The amount of maintenance

Brandon
認証済みLinkedInユーザー
使用期間: 1年以上
投稿経路
ソース:GetApp

Nabd is a good help disk

5.0 8 年前

製品を使ってみた感想: We are using this software to manage all our internal issues. In addition to managing our customers interactions via the customer portal and emails.
You just need to spend some time configuring the system to finally work as you are expecting.

Isabella
認証済みLinkedInユーザー
使用期間: 1年以上
投稿経路
ソース:GetApp

NABD App

5.0 8 年前

製品を使ってみた感想: You will feel the difference when you start using nabd in your organization , it helped me a lot to manage your employees, tasks ,reports & your whole work.
Their support team helped me a lot to be more familiar with the system

Mary
エジプト
, 51~200人規模の会社
使用期間: 1年以上
投稿経路

NABD help desk app

5.0 8 年前

製品を使ってみた感想: You will feel the difference when you start using nabd in your organization , it helped me a lot to manage your employees, tasks ,reports & your whole work.
Their support team helped me a lot to be more familiar with the system

Robert
認証済みLinkedInユーザー
使用期間: 1年以上
投稿経路
ソース:GetApp

Nabd is an awesome management tool

5.0 8 年前

製品を使ってみた感想: NABD is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company. Our agents love it. It made the way they manage their cases even simpler.

Saby
Saby
認証済みLinkedInユーザー
使用期間: 1年以上
投稿経路
ソース:GetApp

Nabd is arguably one of the most Important help desk solutions available today

5.0 8 年前

製品を使ってみた感想: Nabd is arguably one of the most Important help desk solutions available today.This App provide me with multi channels to contact our clients through facebook,twitter,mobile Apps ,emails and customer portal

James
アイルランド
, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

NABD Review

5.0 8 年前

製品を使ってみた感想: I love NABD interface. It's simple and easy to navigate that even a beginner could get to grips with with a full detailed user guide,
while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.
Making this a perfect all in one suite.