Flightdocsのレビュー

Great maintenance tracking software

製品を使ってみた感想： Flightdocs is a cost effective solution to our customers maintenance tracking needs. I have used them over the years and really enjoy everything they have been able to provide. Their customer service is top notch and available 24/7 by phone or email. Being on the west coast, this is important to us as most vendors close hours before we cease operations for the day. They also provide unlimited training sessions which was very helpful when I was learning the software. Overall, I believe they have a great team and highly recommend them to anyone.

良いポイント:

The ease of use Only one version the whole company uses Easy to read format and clean appearance Inventory platform which can be charged to work orders Invoicing capabilities Very up to date mobile app

改善してほしい点:

I do wish they added a next due time on the due list without having to click on each specific task

Flightdocs works for us

良いポイント:

Ease of use, accessibility, use of multiple devices to access, constant improvement

改善してほしい点:

Some minor inconsistencies in search filters and labels between features of the system. System currently lacks an electronic work turnover function for maintenance items and non routines. I would hope to see features in the future that directly address the needs of our FAA part 145 repair station to manage back shop component repairs

My experience in using a MXT system is 4 yrs working for CAMP Sys, 1 1/2 yrs working w/FD

製品を使ってみた感想： It assists with what the software was built to do, keep track of maintenance and what is coming due, however, with Flightdocs analysis or releases, the audit of the system is a daily.

良いポイント:

There is not much I like most about this software. The software is simple set-up and user friendly. I like the ability to export information on .xls spreadsheet.

改善してほしい点:

It is difficult to quickly do an update, i.e. revision. It seems if there was a template of a basic aircraft build, the aircraft would be consistent. The software is perfect for a part 91 operator, not a 135 operator. The reporting is not robust enough.

Best Maintenance Planning Program on the Market

製品を使ってみた感想： We were seeking a way to let our pilots know the state of the aircraft they were taking on a trip. The dashboard feature allows pilots and maintainers to quickly assess the airworthiness of each airplane in our fleet. We are able to very easily track recurring discrepancies which is important. Our inventory is all in one place and I can produce reports for senior management very quickly. The work order feature is phenominal, I can easily ascertain what percentage of work we have completed on any project.

良いポイント:

Flightdocs covers every aspect of maintenance planning. I have used various different programs over the years and Flightdocs is the best so far. It feels like somebody has finally read my wish list of everything a program could/should do and made it a reality. Flightdocs seamlessly marries my inventory, maintenance planning, and workflow into one program. It is also the best communication tool for my maintenance staff and the pilots.

改善してほしい点:

There was a learning curve, as there always is but it was not as bad as other programs I have used. We occasionally find an item that has the wrong tolerance or due date but that is easily fixed with one phone call to Flightdocs.

Best Value and Customer Service

製品を使ってみた感想： 100% Satisfied and a great system.

良いポイント:

Flightdocs is so easy to use and accurate. The Customer Service is awesome. The cost is right where it should be and a great value.

改善してほしい点:

I wish I could use the WO process for aircraft not enrolled.

Outstanding product and customer service

良いポイント:

The software is simple, user friendly, and efficient. I this industry, time and organization is crucial to running a safe flight department. The customer service from this company is better than any company in the industry. When you call, a live support agent answers the phone and is likely capable of solving your problem right in the moment. It's very rare that a second call or additional person is needed to solve a problem.

改善してほしい点:

very little to dislike about the software but there are always improvements that can be made. Such as integration for flight scheduling that would be competitive with BART Scheduling software.

Flightdocs keeps us in Flight!

製品を使ってみた感想： Fantastic experience overall! There's no need to go anywhere else.

良いポイント:

Easy to navigate through the entire site. Color coding of maintenance blocks help to identify immediate attention. Inventory is a snap to track all of my parts in the warehouse or out being repaired. As an administrator I'm able to make changes in the program without having to always call for customer support. This saves me time and hassle. If I need help, Flightdocs customer service always picks up by the second ring and helps me when I'm on the line to correct an issue. Flightdocs is improving their product by listening to the industry. I've often made suggestions to add or change the software for our operation in hopes that it will also help other operators.

改善してほしい点:

I wish that there was a section of the program where I could load all of my operating manuals and have them accessed through the App or at a desktop. We currently use another product for this which works great but I have to pay two software companies.

Excellent Platform

製品を使ってみた感想： Overall, I am very pleased with the Flightdocs platform. Most impressive is the staff. They are more than helpful whenever you have questions or concerns, and they are extremely quick with response times.

良いポイント:

It is very user friendly. We are able to use one program to handle all of our maintenance functions, logistics/inventory functions, and soon-to-be operations functions. Customer service is true to its name. I have never gotten anything but a human being on the other end when I call. The staff is very polite, friendly, and knowledgeable about their product.

改善してほしい点:

When unscheduled maintenance that has been signed is put onto a logbook entry, the system drops the Return to Service statement. This forces you to edit the entry, losing the signature. Every unscheduled maintenance (Non-Routine) entry that goes onto a logbook will require you to ask the technician and inspector to sign their work off twice. It is VERY frustrating. This has been an ongoing issue for over a year now that Flightdocs has not been able to solve. I sincerely hope they can find a solution to this problem very soon.

Terrific Product

製品を使ってみた感想： Flightdocs has been an excellent transition. It was easy for myself to learn the software and navigate the apps and site. The maintenance tracking, editing and customizing has made us more efficient and allowed us to be better prepared going forward.
With that said, what has pleased us the most is the customer service. I know when I call I will be speaking with someone within two rings, at any hour of the day and that individual will be able to answer my questions or help with an issue.

良いポイント:

The software is very fluid and easy to navigate. The layout and design is very appealing and focuses my attention to key areas in maintaining our fleet.

改善してほしい点:

- The colored boxes are terrific. However, I do need to remind myself at times to check the actual due list when forecasting maintenance. - I've also recently realized how it could be beneficial to have more capabilities with the iPhone app. Specifically, being able to view logbook entries.

Top of the Industry Service!

製品を使ってみた感想： Flightdocs seems to do it all for our aviation needs. Since we switched to Flightdocs, we haven't looked back. We are grateful for their customer service that has never let us down. Thank you, Flightdocs!

良いポイント:

Flightdocs is extremely intuitive and easy to use. Compared to what we previously used in our industry, this is a breeze to navigate, modify, and keep track of maintenance items. For example, changing a component takes a couple minutes (compared to other software we used) and includes the ability to do a logbook entry at the same time. The time-savings has been well worth the switch.

改善してほしい点:

The only thing I could add would be an instant messaging chat bar that could be utilized for quick questions. Otherwise, emailing works too and they get back to you within a couple hours.

Solid customer support, 24/7 - 365

製品を使ってみた感想： GREAT PEOPLE and customer support. The system could use some improving to make it better over all but it has some nice features over other operating platforms out there (pictures of parts, tools, and ability to add calibration certs to have everything you need during the audit processes makes this product soar in my opinion.

良いポイント:

I love the platform usability, rather it be from my smart phone to check stock while I'm away or using the iPad to simply snap a photo of a part to have on hand as a reference.

改善してほしい点:

Change takes time and it has come a long way over the past 2 years. It would also be nice to be in the know when changes are implemented.

Review

良いポイント:

User Interface very intuitive. Fully paperless even for the crew that want to have access to the due list.

改善してほしい点:

Not very customizable. Would be nice to let the customer choose what is displayed on every page and to be able to set his/her own defaults. This will set Flightdocs apart from the competitors. Can not set up or delete my own employees as an admin. Would be nice to have inventory on the iPhone app.

Flight Docs

製品を使ってみた感想： great customer service support

良いポイント:

User Friendly and easy to correct. Support by customer service and training a plus. Turn time on updating information is very fast.

改善してほしい点:

allows duplicates for same tasks and customer codes very across the fleet of same type aircraft would like codes to be uniform

Customer Service is Exceptional

製品を使ってみた感想： The team in Customer Service or the ones who answer the 800 number when we call are an asset to Flightdocs. They know how to help and will get us what we need. Since I have Admin rights, I have received a lot more training from this team and it is so appreciated. They are always happy to help or make corrections. Everyone of them has been friendly, knowledgeable, professional and helpful. I don't know all that goes into creating your company but this team in my opinion is a huge asset. Thank you

良いポイント:

I like that I can compare multiple A/C at one time to ensure we are tracking all the same. I like I can update multiple records at a time. I like that I can group tasks ie: Parent/Child tasks and then when you add compliance you are not looking for multiple entries.

改善してほしい点:

Sometimes I get a no records found and that can be frustrating.

Professional, reliable, visual, intuitive, Mobil, I love it.

良いポイント:

Always available, the Mobil apps make on the road access easy. Support is just a call away and alway very helpful! The dash board is the best. Easy to use. Very power tool for our business.

改善してほしい点:

Work order function doesn't show next do information like the task has when you move it to the work order tab. time remain or days till due would be very helpful in the work order. It also allows you to add the same task more team than once.

best bang for your buck!

製品を使ってみた感想： Love that i get a live person within two rings and they solve my issue every time while i'm on the phone.

良いポイント:

Flightdoc has the most up to date technology and it caters to my companies needs.

改善してほしい点:

navigation through the sight takes getting use to but once you do it comes natural.

all mtx departments need this software

製品を使ってみた感想： Flight Docs has a very cohesive team that is dedicated to customer service and product efficiency.

良いポイント:

Many great features included such as work order and elog entries and digital signature.

改善してほしい点:

A little weak on engine requirements tracking

Great Software for Corporate Flight Department

良いポイント:

Ease of use and presentation. Very easy to navigate and search for what you need.

改善してほしい点:

I haven't used the inventory management enough to get used to it, but it seems like it has a good layout for functionality.

Beautiful user interface

良いポイント:

The ease of use. Management and record keeping made easy.

改善してほしい点:

Allot of options, could be a little more streamline. Maybe even different programs setup for mro, flight training, repair stations.

Review

良いポイント:

Easy to navigate and use, thus making it easy to train. Saving time and money

改善してほしい点:

Have yet to release the Operations section. No Accounting section

Great Service

製品を使ってみた感想： I love the customer service that I always receive from you guys.

良いポイント:

I like how easy is to operated and track our maintenance.

改善してほしい点:

That I am not able to get the engines SB'S in it and I have to go to Honeywell to get the data.

Simple, yet versatile.

製品を使ってみた感想： FlightDocs gives our entire flight department greater visibility into the mechanical status of our aircraft and continues to aid in our transition to a paperless environment.

良いポイント:

As a new user, I appreciate the fresh and basic, yet functional, User Interface.

改善してほしい点:

So far, the only flaw I've seen with this system is the inconsistency with which Service Bulletins have been named. They need to follow a standard format to ease searches - not ASB A074 or SB 0439, but SB F2000EX-001 R1.

Awesome Customer Service and Support

製品を使ってみた感想： Rep team members of Flightdocs have helped me almost daily on learning the ins and outs of how flightdocs works. BIG THANK YOU TO ALL OF YOU helping me with the training I need to utilize this for my position, ya'll are AWESOME!!

良いポイント:

The software is easy to understand and maneuver throughout

改善してほしい点:

I would personally like to see the use of the "documents" tab for this compnay

Most Excellent Review

良いポイント:

The way the log entries can be customized.

改善してほしい点:

As the administrator of the log in I can’t add or delete technicians to sign off items without calling

Ease of use, increases revenue

製品を使ってみた感想： Fantastic! I recommend to other fbos looking for maintenance tracking tools.

良いポイント:

This software is easy to use, and increases our revenue because our chartered planes are able to fly more often due to our regularly scheduled maintenance records.

改善してほしい点:

There isn't anything that I dislike. This is a fantastic application and I look forward to using it more.