vcitaとは

あらゆる機能を搭載した1つのアプリでビジネスの管理と成長を実現します。絶え間ない電話、面倒なペーパーワークに別れを告げ、顧客のロイヤルティを向上させることができます。

vcitaの詳細

良いポイント:

Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

改善してほしい点:

And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA.

vcitaの評価

評価ポイント

使いやすさ
4.4
カスタマーサービス
4.2
機能
4.2
価格の妥当性
4.3

おすすめ度

8.2/10

vcitaの総合評価は4.5/5星です。 (キャプテラに寄せられた245件のレビューより集計)。

vcitaを使用したことがありますか?

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レビューを絞り込む (245件)

John
John
アメリカ
認証済みLinkedInユーザー
ツール使用期間: 2年以上
投稿者のソース
ソース:GetApp

No-brainer for appointment based business

5.0 6 年前

製品を使ってみた感想: I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.

良いポイント:

Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.

改善してほしい点:

The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.

Joshua
Joshua
アメリカのDigital Product & Marketing Expert
認証済みLinkedInユーザー
マーケティング、広告, 自営業
ツール使用期間: 6~12か月
投稿者のソース

All around perfect solution for all types of businesses.

5.0 先月 新着

良いポイント:

I love how this app was thought through very carefully. Everything you need is literally within the app.

改善してほしい点:

I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that.

vcitaからの返信

4 週間前

Thanks for your feedback Joshua! We are so glad to hear vcita has helped you gain control. It's our honor to support you business! We have taken note of your request to expand partnerships and hope to offer additional integrations soon.

Amy
アメリカのOwner
イベント企画運営, 2-10の従業員数
ツール使用期間: 6~12か月
投稿者のソース

Setting Up for Your Business - Not easy at all!

3.0 先月 新着

製品を使ってみた感想: It has been a pretty frustrating experience trying to get this running smoothly. I have spent SEVERAL hours/days trying to figure out glitches, workarounds, etc. I don't feel it's the right product for my company. I do plan to switch to another platform that will work better for my needs. I know they have tried, but I only get short timeframes to work with them and then I have to schedule another appointment. I would have rather paid a lot more money upfront to have them work on it until it was perfect. I have now given up because I'm just tired of it.

良いポイント:

I love the way it looks on my website. I am able to use the colors of my logo, etc. so it looks professional. I think customers like to be able to book on the spot. I think it's nice that I can approve each event. It helps me from doing back and forth phone calls. I like that it gets integrated with my gmail calendars that are shared with the employees.

改善してほしい点:

It is taking FOREVER to figure out how to set things up to streamline for my personalized business needs. Not sure this is the best platform for my business. I don't like how "wordy" it is in my gmail calendar. I wish I could customize things more, like addresses for instant. It requires them to put an address in, but it is not integrated to ensure it is a true address. We have gone to the wrong location multiple times. I have multiple services w/ 2 separate trucks. I find myself having to try to do a lot of workarounds that don't go well for the customers.I wish it was easier to use with Quickbooks. You can do a one-time sync but then it only syncs if customers get sent an invoice, and only a few details get synced over to Quickbooks. My CRMs don't match.

vcitaからの返信

4 週間前

Thank you for feedback Amy! I'm glad to hear you like the website widget! Sorry to hear you are considering to switch to another platform. We see most businesses getting their account up and running pretty fast, but the more advanced customizations can sometime take some extra time. It's definitely work investing a bit more time to get things right for your business (: Our team is happy to help! The QuickBooks integration is pretty robust and offer a real time sync so please let us know if you need any help setting it up!

Vivian
アメリカのOwner
経理, 自営業
ツール使用期間: 1年以上
投稿者のソース

検討した類似製品:

Get it!

5.0 2 か月前 新着

製品を使ってみた感想: Vcita has seriously freed up so much of my time with the automation and client portal. Now the client no longer have to call for a copy of their documents, they can just login and grab

良いポイント:

It’s too much to like. I like Everything about the software.

改善してほしい点:

There’s nothing I really don’t like about the software.

Michelle
カナダのOwner/Head Dog Trainer & Behavior Consultant
獣医, 2-10の従業員数
ツール使用期間: 1年以上
投稿者のソース

Review

4.0 2 か月前 新着

製品を使ってみた感想: I needed a way for a small team to organize group classes, private appointments and lessons, communications with clients, and invoicing all in one tool. This does almost 95% of what I need, in one location.

良いポイント:

It contains all of our client information, calendar, scheduling, document sharing, invoicing and payments all in one convenient tool.

改善してほしい点:

When there are issues, they are usually epic and the support team isn't quick about fixing them (if they get fixed at all). The Marketing tool is very basic and isn't 'pretty' enough for my monthly marketing Newsletter.

Wendy
アメリカのAcupuncturist
代替医療, 自営業
ツール使用期間: 2年以上
投稿者のソース

Great Robust Scheduling & Invoicing System

5.0 2 か月前 新着

良いポイント:

I needed software that could both schedule 1 to 1 services as well as group events. VCITA does both. I like that the appointment reminders can be customized.

改善してほしい点:

In the past I've had patients have trouble with rescheduling an appointment but this hasn't been an issue recently.

Shelly
アメリカのCEO
消費者サービス, 2-10の従業員数
ツール使用期間: 2年以上
投稿者のソース

検討した類似製品:

December 2022

3.0 2 か月前 新着

製品を使ってみた感想: At first I absolutely loved it. The separate calendar has made it especially difficult and currently the sink is not working, so I am not able to see you on calendar in any place. This is created major problems for my business.

良いポイント:

I like how you can customize different meetings with a lot of detail. The user experience overall is pretty good.

改善してほしい点:

The sync snd recurring Meeting functionality needs work. If it doesn’t work all the time then we can’t rely on it. I really don’t like the fact that we have to have a separate for vcita feed rather than feeding into our Google calendar like it used to. It has added a lot of complexity to our end.

vcitaからの返信

4 週間前

Thanks for your feedback Shelly! Glad to hear you like our meeting customization settings! Sorry to hear you did not have a good experience with our Google Sync feature. With the Sync, you should be able to use both calendars easily. Have you reached out to the team regarding these concerns? We'd love to help you get your calendars in sync & recurring bookings sorted!

Bensaad
Bensaad
フランスのIndependent affiliate
認証済みLinkedInユーザー
インターネット, 自営業
ツール使用期間: 6~12か月
投稿者のソース

Streamlining Business Operations with VCITA: A Comprehensive Review

5.0 3 週間前 新着

良いポイント:

I recently started using VCITA for my business, but unfortunately, I have not had the best experience with the platform. What I like least about VCITA is the lack of customization options. I found it difficult to tailor the scheduling system to my specific needs and the layout was not as flexible as I would have liked. Additionally, I was disappointed with the limited integrations available. I rely heavily on other tools and software for my business and found it inconvenient to have to log in and out of multiple platforms. Overall, while VCITA may work well for some businesses, it did not meet my needs as well as I had hoped

改善してほしい点:

I have been using VCITA for my business, but unfortunately, I have not had the best experience with the platform. The lack of customization options and limited integrations available were the main issues for me. Overall, it did not meet my needs as well as I had hoped.

Michael
Michael
アメリカのHead Geek
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 2-10の従業員数
ツール使用期間: 1年以上
投稿者のソース

Great Value and Features for the money.

5.0 2 か月前 新着

製品を使ってみた感想: Fantastic. Very Happy, would recommend to anyone without hesitation.

良いポイント:

Ease of use and general CRM functionality. This software really does what it says and does it well. Feature updates are great (could be a little more timely, but I'm a Tech Geek and can never get them fast enough)!

改善してほしい点:

Scheduling of single and groups can get a little confusing especially when adding and selling care packages, so if this could be made a little easier/clearer on how to do for new users, that would be great.

Ismaël
Ismaël
ギニアのFree-lance
認証済みLinkedInユーザー
デザイン, 2-10の従業員数
ツール使用期間: 1~5か月
投稿者のソース

Follow your sales professionally

5.0 2 か月前 新着

製品を使ってみた感想: Very good work tool for a business man

良いポイント:

I really liked the marketing side of the software

改善してほしい点:

No problems encountered with the software so far

Asha
アメリカのPhysician//Owner
健康、ウェルネス、フィットネス, 自営業
ツール使用期間: 1~5か月
投稿者のソース

Great for scheduling, other features not so much

4.0 3 年前

製品を使ってみた感想: I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve

良いポイント:

Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.

改善してほしい点:

Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging . Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.

Ernest
アメリカのChief Executive Officer
健康、ウェルネス、フィットネス, 11-50の従業員数
ツール使用期間: 1年以上
投稿者のソース

検討した類似製品:

Vcita Review Transcend Company

4.0 2 年前

製品を使ってみた感想: Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly believe they do not shy away from what could improve the product. I would be great to see their engineering team increase in compacity to provide some customer wish list items

良いポイント:

Simple to use, simple for a team to grasp and implement and generally speaking relikable

改善してほしい点:

The abilities to customize the software

Evelyn
アメリカのFreelance Photographer and Jewelry Maker
美術、工芸, 自営業
ツール使用期間: 1~5か月
投稿者のソース

Vita has upped the professionalism of my website

5.0 2 年前

良いポイント:

I love that it's a thorough yet simple to use software. It's one of the first things a client or someone visiting my website mentions. They like widgets and say that it makes my website look put together and trustworthy. I LOVE that I can list my different services in sections and overall Vcita has great customer service. I look forward to exploring the software more and maximizing what it can do for my business success.

改善してほしい点:

I don't like the features that force a time limit for a service, some services I offer I cannot put a time slot per say, for example, a service I offer is custom earring making and I wouldn't necessarily have someone sign up for a time slot to get their earrings done BUT my way around that issue is I have it as a waitlist for folks to inquire about a custom pair and they can sign up that way.

Xavier
アメリカのCEO
ホスピタリティ, 自営業
ツール使用期間: 6~12か月
投稿者のソース

ZSC

4.0 2 年前

製品を使ってみた感想: Huge asset to business, but could use improvement being mobile friendly

良いポイント:

Keeps everything organized easily and less work.

改善してほしい点:

The non mobile friendly use on websites and app.

Brice
アメリカのPartner
マーケティング、広告, 51-200の従業員数
ツール使用期間: 1年以上
投稿者のソース

The perfect solution for Service Professionals and small businesses

5.0 2 年前

製品を使ってみた感想: Overall our experience with vCita has been great. They add a lot of features that are in line with the current temperature of the market and they support their releases with webinars and training calls. It is nice to have training available for new release feature especially when those items are not at a cost so it doesn't feel like a sales pitch in disguise.

良いポイント:

vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion).

改善してほしい点:

This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you.

Dario
モンテネグロのFunding Specialist
金融サービス, 2-10の従業員数
ツール使用期間: 2年以上
投稿者のソース

Unique Appointment Management Solution

5.0 4 年前

製品を使ってみた感想: For me, Vcita is now capturing more leads on my site because the visitors have a better interaction thanks to the widget that is constantly displayed, capturing the prospects and enticing them to contact me.

良いポイント:

This is the best FREE Appointment Generator system you can get. It differentiates from other products by letting you set up a widget on your website that will capture the prospects and notify them to initiate a conversation with you by calling you, sending an email or leaving a note. Once the potential prospect starts any action, you can follow up on the web portal and start your lead generation/marketing campaign from there if you want. Vcita is easy to use and setup, and I would recommend any business to incorporate it on their website since it is FREE.

改善してほしい点:

I didn't like the interface design of some web portal features.

Dennison
アメリカのOwner
写真, 2-10の従業員数
ツール使用期間: 2年以上
投稿者のソース

検討した類似製品:

Sinking Ship

2.0 3 年前

製品を使ってみた感想: Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly.
Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it.
If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting.

良いポイント:

Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

改善してほしい点:

Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved.

Matthew
アメリカのOwner
メンタルヘルスケア
ツール使用期間: 1年以上
投稿者のソース

Money Making Machine!

4.0 5 年前

製品を使ってみた感想: Better return on my Adwords marketing budget. It also saves me hours of a week playing telephone tag to schedule clients. I work and vCita schedules so I do not have to get involved. Everything else is just gravey!

良いポイント:

The floating Word Press Plugin makes it so easy for clients to reach out to me. I do not have to worry about a call to action on every page. vCita is there, no matter where they click! Adwords is EXPENSIVE vCita ensures I get the return on investment converting the clicks into paying clients in my office.

改善してほしい点:

The app notifications on my phone are not consistent. They work and they do not. I have to make sure I check my inbox frequently to stay on top of contact requests and appointment changes. It works very well for a single location, with multiple people, I opened a 2nd office and clients have trouble picking the right location.

Bradford
アメリカのCEO
認証済みLinkedInユーザー
自動車, 自営業
ツール使用期間: 2年以上
投稿者のソース
ソース:GetApp

Makes my small business look and feel bigger than it is to my clients and potential clients

5.0 4 年前

製品を使ってみた感想: I really like the calendar management which allows me to send appointment invitations that once accepted automatically puts it in my calendar.
I also like the client portal which is separate from my regular email and I get a text notification if someone communicates through the portal. It also sends text reminders automatically.
Like I mentioned earlier, if there was a pipeline management feature it would be unbeatable. I am currently looking for pipeline management that will intergrate throughZapier.

良いポイント:

I really like the calendar management features

改善してほしい点:

Wish it had pipe line management feature

Gabriella
カナダのEducational Consultant
教育管理, 自営業
ツール使用期間: 2年以上
投稿者のソース

User-friendly and Convenient!

5.0 3 年前

製品を使ってみた感想: vCita lets me stay in contact with leads and older clients all in one place! I love the user-friendly interface that is also usable in the palm of my hand!

良いポイント:

I love that there is a vCita app where I can view my calendar whenever and wherever I am! The software recognizes past clients and lists new leads in a clean and organized fashion. The customer service team takes into account user "complaints" and suggestions and makes changes to keep making this software better over time. I like how easily it integrates with my website and how it creates links for me to share specific pages: either the scheduler or the contact form. If I didn't have articles to share, this could easily be my only website as a service provider.

改善してほしい点:

I cannot think of anything I do not like because it meets all of my needs.

Adriana
Adriana
アメリカのCEO
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 2-10の従業員数
ツール使用期間: 6~12か月
投稿者のソース

A great option when have a huge team

5.0 3 か月前

良いポイント:

In my business we offer mental health services and have several professionals, was easy customize the service to everyone and the sync option is the best in the market

改善してほしい点:

is so much expensive, unfortunately i can't afford that any longer.

Klaas
南アフリカのManaging Director
デザイン, 2-10の従業員数
ツール使用期間: 6~12か月
投稿者のソース

Could be better

4.0 2 年前

良いポイント:

A good appointment booking system, SMS reminders and email reminders. easy contact manager

改善してほしい点:

Whitelabel is expensive Limited gateway integration Not willing to improve their product not helpful team

Richard
アメリカのPresident
プロフェッショナル・トレーニング、コーチング, 2-10の従業員数
ツール使用期間: 2年以上
投稿者のソース

Essential Consulting and Executive Coaching Resource

5.0 2 か月前 新着

製品を使ってみた感想: vcita has contributed to The Aware Leader LLC's success. Makes my life easier!

良いポイント:

My clients, or their administrative assistants, book their appointments...no back and forth emails to identify a mutual time and day for all parties involved. Also, vcita links with Zoom to set up the meeting

改善してほしい点:

I would like to build in automatic 15-minute breaks between calls

Sarah
アメリカのOwner
メンタルヘルスケア, 自営業
ツール使用期間: 無料トライアル
投稿者のソース

Excellent product

5.0 3 年前

製品を使ってみた感想: reducing no-shows, allowing clients to access the calendar on-line

良いポイント:

I can't believe how many features are included. It is easy to use. The online booking feature brought in a new client on the day I set it up.

改善してほしい点:

I didn't realize that the SMS appointment reminder messages were not included in the basic plan.

認証済みレビュアー
アメリカのThinking Into Results Consultant
認証済みLinkedInユーザー
, 51-200の従業員数
ツール使用期間: 2年以上
投稿者のソース

All docs and invoicing in on platform

4.0 5 年前

製品を使ってみた感想: Ease of taking payments and invoicing for services

良いポイント:

Invoicing and doc library and the website widget for scheduling and taking payments. Ease of use and cost effective when considering the payment platform build in with Stripe

改善してほしい点:

Can attach more than one doc from the library to the same recipient. Not a lot to mention here over all the program is a good investment.