キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

vcitaとは

あらゆる機能を搭載した1つのアプリでビジネスの管理と成長を実現します。絶え間ない電話、面倒なペーパーワークに別れを告げ、顧客のロイヤルティを向上させることができます。

vcitaの製品詳細

良いポイント:

Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

改善してほしい点:

And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA.

vcitaの評価

評価ポイント

使いやすさ
4.4
カスタマーサービス
4.2
機能
4.2
価格の妥当性
4.2

おすすめ度

8.2/10

vcitaの総合評価は4.5/5です。 (キャプテラに寄せられた254件のレビューより集計)。

vcitaを使用したことがありますか?

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レビューを絞り込む (254件)

Joshua
Joshua
アメリカのDigital Product & Marketing Expert
認証済みLinkedInユーザー
マーケティング、広告, 自営業
使用期間: 6~12か月
投稿経路

All around perfect solution for all types of businesses.

5.0 昨年

良いポイント:

I love how this app was thought through very carefully. Everything you need is literally within the app.

改善してほしい点:

I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that.

vcitaからの返信

昨年

Thanks for your feedback Joshua! We are so glad to hear vcita has helped you gain control. It's our honor to support you business! We have taken note of your request to expand partnerships and hope to offer additional integrations soon.

Asha
アメリカのPhysician//Owner
健康、ウェルネス、フィットネス, 自営業
使用期間: 1~5か月
投稿経路

Great for scheduling, other features not so much

4.0 4 年前

製品を使ってみた感想: I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve

良いポイント:

Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.

改善してほしい点:

Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging . Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.

STEVE
アメリカのPresident
建設, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

TOTAL LACK OF CUSTOMER SERVICE...

2.0 先月 新着

製品を使ってみた感想: INCONSITANCY with the App. not only with loading time but can't log in several times a month for a week or so then "magically" we can log in (what the heck?? !!!)

良いポイント:

When it works, it's fine BUT when it doesn't load it's a damn Nigh mare burning Executive TIME and we alll know Time is Money. Not having a Live Body Customer Service Dept. in an insult from any service provider to their customers.

改善してほしい点:

When I or my staff can't log in on our cell or desktop, we cannot solve even with resetting the password which an inconvenience. 2nd Google's Vcita's 800 & 855#'s for Customer Service DO NOT WORK and there is no other way to contact them except for AI bot questions with standard answers that do not help THUS TOTAL LACK OF CUSTOMER SERVICE which in this day and age is frankly pathetic. Plenty of similar services out there and exercise caution if you are considering Vcita.

vcitaからの返信

先月

Hello Steve, We are so sorry to hear about your experience. Not being able to log into your account must have been an extremely frustrating experience, and we apologize deeply for any inconvenience caused. We are committed to getting to the bottom of this issues and resolving it for you ASAP. Our customer support team can be contacted via this link: https://support.vcita.com/hc/en-us/requests/new We work with a this form of ticketing to allow you to share screenshots and other information needed for troubleshooting. On behalf of all of us at vcita, I would like to apologize again for the frustration. Your business is important to us and solving any account login issues it top priority.

Ernest
アメリカのChief Executive Officer
健康、ウェルネス、フィットネス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Vcita Review Transcend Company

4.0 3 年前

製品を使ってみた感想: Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly believe they do not shy away from what could improve the product. I would be great to see their engineering team increase in compacity to provide some customer wish list items

良いポイント:

Simple to use, simple for a team to grasp and implement and generally speaking relikable

改善してほしい点:

The abilities to customize the software

Vivian
アメリカのOwner
経理, 自営業
使用期間: 1年以上
投稿経路

検討した類似製品:

Get it!

5.0 昨年

製品を使ってみた感想: Vcita has seriously freed up so much of my time with the automation and client portal. Now the client no longer have to call for a copy of their documents, they can just login and grab

良いポイント:

It’s too much to like. I like Everything about the software.

改善してほしい点:

There’s nothing I really don’t like about the software.

Brian
アメリカのSystem Administrator
消費者サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Great Software with Awesome Support

5.0 4 年前

製品を使ってみた感想: Overall, Vcita has done a wonderful job with their support team when in helping me maximize their features.

良いポイント:

Calendar integration with my website, Revenue tracker, Invoicing, Easy of online payment integration.

改善してほしい点:

There could be more features in the calendar section of the software

Evelyn
アメリカのFreelance Photographer and Jewelry Maker
美術、工芸, 自営業
使用期間: 1~5か月
投稿経路

Vita has upped the professionalism of my website

5.0 4 年前

良いポイント:

I love that it's a thorough yet simple to use software. It's one of the first things a client or someone visiting my website mentions. They like widgets and say that it makes my website look put together and trustworthy. I LOVE that I can list my different services in sections and overall Vcita has great customer service. I look forward to exploring the software more and maximizing what it can do for my business success.

改善してほしい点:

I don't like the features that force a time limit for a service, some services I offer I cannot put a time slot per say, for example, a service I offer is custom earring making and I wouldn't necessarily have someone sign up for a time slot to get their earrings done BUT my way around that issue is I have it as a waitlist for folks to inquire about a custom pair and they can sign up that way.

John
アメリカのLead Counselor
宗教団体, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

vcita has kept us going

5.0 2 年前

製品を使ってみた感想: Fantastic. We implemented vcita in a very short time and became immediately proficient in using it. It was that easy. The Zoom integration was the clincher for us- it is, by far, the best video platform on the market!

良いポイント:

Zoom integration! Appointment management is simple and intuitive. We are able to invoice clients simply without a worrisome billing system. Incredible communication tools built into the system. Notifications/Reminders.

改善してほしい点:

I wish we had a way to allow the client to set the amount he/she would like to or is able to pay. Sometimes it is difficult to do the reckoning between reports in vcita and stripe.

Wendy
アメリカのAcupuncturist
代替医療, 自営業
使用期間: 2年以上
投稿経路

Great Robust Scheduling & Invoicing System

5.0 昨年

良いポイント:

I needed software that could both schedule 1 to 1 services as well as group events. VCITA does both. I like that the appointment reminders can be customized.

改善してほしい点:

In the past I've had patients have trouble with rescheduling an appointment but this hasn't been an issue recently.

Jeffrey
アメリカのOwner
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

A Really Great Tool

5.0 3 年前

製品を使ってみた感想: My experience has been great. I almost feel like the vcita people are my friends even though they're in Seattle and I'm in NJ.

良いポイント:

I love the people like [SENSITIVE CONTENT HIDDEN] who understand that I am archaic and need help implementing technology. I also love that I can follow the day's activities by just flipping on my computer. Vita allows me to do virtually everything I need to do with the exception of cleaning the office.

改善してほしい点:

I really do not have any complaints with the system.

Tariq
アメリカのOwner
アパレル、ファッション, 2~10人規模の会社
使用期間: 2年以上
投稿経路

vcita review for Knights Chamber

5.0 昨年

製品を使ってみた感想: Good enough where I am still using your service. Experienced some issues over the years but most have been resolved rather quickly, I think I had maybe a 2-3 day outage once in 2020 but I do understand things happen.

良いポイント:

I really like how the appointment setting process work and also how clean it looks on my site. This is pretty much the main use for your platform. Most customers seem to be able to figure out using the appointment setting feature so decent UI, not everyone can use it but honestly after speaking with them I dont know if those people could even send an email if they had too.

改善してほしい点:

I am paying about 2.5 times what was when I first started using your service. When speaking with customer service they said it was because all these other things were added. Many of the items added since I started working with your company I do not use or have any plan too. A plan suited to my use would be more ideal. In regards to operation this something I contacted support for in the last couple of months, but when syncing to my calendar it loads 3 very long urls which make it hard view info as easily on a mobile device which is mostly where everyone here views the appointment. Ideally some sort of URL shortener should be added to clean up the calendar notes. Here is a sample from my cal and what your service put in.The mobile add is very slow to load and navigate.

Taryn
アメリカのCEO
出版, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Best Thing For Small Businesses

5.0 昨年

製品を使ってみた感想: Overall, this has been a dream come true. Even if my assistant quit today, Vicita could do 95% of her work if I just set everything up properly. Clients like it, and it keeps me from having to dig through inbox emails for communications. Everything is in one easy place.

良いポイント:

It made me not need an assistant for the first few years in business. It also makes training my new assistant simple. It is a magnificent platform that allows me to schedule appts, manage clients, send out mass email, accept payments, AND communicate with clients. I can take notes on each client call, I can share and receive documents. Everything I need is in here.

改善してほしい点:

The only thing I wish it had was a more robust accounting system. If there was a direct way to integrate Wave and Vcita I would be so grateful. I also dislike how difficult it is to download several files ar once when a client sends you several images or pages.

Ann
アメリカのOwner Annies Walk and Talk
, 自営業
使用期間: 2年以上
投稿経路

Vcita has grown along with my dog walking business

4.0 6 年前

製品を使ってみた感想: Automation, ease of use, runs my business life efficiently

良いポイント:

Vcita has "grown" along with my dog walking/pet care business that I started 3 years ago. I use it everyday. The facebook page for improvement suggestions has been a great way to listen to customer needs. I'm impressed by all of the positive changes so far

改善してほしい点:

The accounting aspect. I wanted to clear out my data so I could start the calendar year with a zero balance and use it to track my earnings/ cash flow. I am not able to use vCita for this so I have to pay a book keeper to do it. Cant archive old clients. I have about 70 customers over the last 3 years. I only have about 20 "active" at any one time so I'd like there to be a data file/storage for the in-actives that I can access/reactivate when they want my services. Not able to be able to color code my appointments so I use Google calendar. Server shuts down or times out so when I'm on the road when that happens I have to rely on my backup google calendar to make sure I'm on time for appointments or don't miss one.

Randy
アメリカのOwner
消費者サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Expensive

4.0 昨年

製品を使ってみた感想: I like it very well

良いポイント:

It is easy to use and easily accommodates employees. Easy to set up and understand.Complete package

改善してほしい点:

Honestly the mobile app gives me a lot of trouble. Have to restart phone to get it to load.The cost. When I started it was very cost effective. Now its almost to the point where I will need to look for something else... Started at $29 now I'm at $150 or something like that.

認証済みレビュアー
認証済みLinkedInユーザー
使用期間: 2年以上
投稿経路

Wonderful way to engage visitors to your website. I highly recommend for new practitioners

5.0 6 年前

製品を使ってみた感想: Love having my clients book online and syncs with Google calendar.

良いポイント:

1. Love the POP up on the website - engages visitors and my business grew because of it 2. I like the ability for my patients to schedule their own appointments and I can make recurring appointments 3. People can schedule with other team members 4. Syncs with Google Calendar 5. Works well on mobile

改善してほしい点:

1. On rare occasion the sync with Google calendar doesn't work and it messes up my schedule. 2. I ask for 48 hour cancellation but clients can still cancel last minute and the system lets them reschedule it even though the policy says they cannot 3. Email campaigns are rudimentary and are extremely cumbersome for those with over 500 mailing list and one cannot divide the blast based on metrics (the most active clients in the last 6 months, certain age groups etc.)

Wilfred
Wilfred
認証済みLinkedInユーザー
メンタルヘルスケア
使用期間: 不明
投稿経路
ソース:GetApp

One of the Worst Customer Service Experiences I've Ever Had

1.0 9 年前

製品を使ってみた感想: I looked into this app for the scheduling feature and after being contacted by a representative I was offered a free trial of the premium account. After realizing that it was not what I needed I decided that I was not going to use the service. I went to cancel my trial on the day it ended and to my surprise I had already been charged for an ENTIRE YEAR!! I immediately canceled the service and contacted the representative. I was told that they would not refund my money and there was nothing they could do about it. I contacted the CEO and have yet to hear back from him. The only recourse I have left apparently is to contact my credit card company and dispute the charge. I is without a doubt one of the worst customer service experiences I've had with a company. Save your money and refuse any free trials, just use the free version.

良いポイント:

Free Version, thats it

改善してほしい点:

Poor Customer Service

vcitaからの返信

9 年前

You are correct that vCita did charge you for a year of Ultimate subscription. However, you omitted some important facts in your review: 1.You had a product demo with full walk through of vCita capabilities with your account manager before you were asked to provide a credit card for an upgrade. 2.You were given an extended 30-day free trial by your account manager, twice as long than our standard 14-day trial period. 3. As part of our service, we offer free installation and customization assistance for all Ultimate Annual subscribers. You received a full 30 minute training session with our customer success representative before your trial ended, and you installed our solution to your website. 4. As a courtesy reminder, we email all customers a few days before their trial ends. I personally verified that an email was sent to you notifying you that your trial was expiring. We wish to welcome you back anytime and will continue to work with you to leverage the power of vCita LiveSite. vCita is helping over 100,000 small businesses deliver amazing service to their clients and get more of their website. I’m sure that we can do the same for you if you let us.

Meredith
アメリカのPhysician
代替医療, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Software is easy to use! Online portal for clients is visually appealing

5.0 昨年

良いポイント:

RemindersText communication with clienta

改善してほしい点:

I wish the payment system allowed for tips

Alba
カメルーンのIngénieur
アニメーション, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Best software for managing invoice tasks in your companies.

5.0 昨年

製品を使ってみた感想: Excellent, I enjoy this software Wich helps me manage my company. I'm making the most of this services so far.

良いポイント:

What is fascinating about Vcita, it affects all sectors of activities. Instantly manages our invoice and saves us valuable time.

改善してほしい点:

Since I use Vcita , I don't find any problem. We would say that it has more advantages than disadvantages. But not against the monthly price to have it is high.

認証済みレビュアー
認証済みLinkedInユーザー
メンタルヘルスケア, 自営業
使用期間: 2年以上
投稿経路

検討した類似製品:

Great software for small business owner/solopreneur

5.0 昨年

良いポイント:

It enables me to easily communicate with prospective clients, book them on my calendar, and send reminders for appointments. It's great for invoices, allowing online payments and tracking of income.

改善してほしい点:

Sometimes it's hard to navigate to find the client or invoice I'm looking for. But honestly, there's not much to dislike.

Tyrone
Tyrone
アメリカのOwner
建設, 2~10人規模の会社
使用期間: 2年以上
投稿経路

really helps a small contractor like my self stay organized

5.0 6 年前

製品を使ってみた感想: a Organized system to engage with my potential customers 24/7

良いポイント:

customers can create their own file when reaching out to us thru our website and request appointments

改善してほしい点:

when using the app to share a Doc typing message really slow to show up on screen Customers get confused when filling out the appointment Location instaed of the address they mention the name of the place like ( my House , or driveway , or patio, // since we do driveway and patio work they just miss understand it is the address of the meeting )

Marcelo
スイスのManaging Director
自動車, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Very good booking system but with very few possibilities for customisation. Shopping cart missing.

3.0 6 年前

製品を使ってみた感想: Better understanding of the features I need for my business and for my clients.

良いポイント:

Easy to use and configure, the clients are is very nice and the open API helps a lot. For a regular appointment system provides all of what is needed.

改善してほしい点:

However, when coming to multi lingual capability, customisations, shopping cart (or multiple bookings in one single reservation) and the time to update the product or integrate new features, the system is very weak compared to your competitors. The lack of such capabilities made me start using a another software. You just have to read the Facebook forum to see how many clients are not happy with the product.

Brian
英国
認証済みLinkedInユーザー
使用期間: 2年以上
投稿経路
ソース:GetApp

Hypnotherapy Business

5.0 5 年前

良いポイント:

Good website widget/contact form. Used the free version for a while before taking the plunge and paying for a full plan.It integrates with Google Calendar and customers can book online - it's great and saves a lot of time especially as a one man band as customers can do everything online leaving me to see to the customers.

改善してほしい点:

Plans are a bit expensive for a one man run business and the free version doesn't give enough flexibility.

Kelli
アメリカのOwner
経理, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Great product for my small business

4.0 昨年

製品を使ってみた感想: I've been using it for over 2 years and I really like the product.

良いポイント:

My clients have a secure place to connect with me and share documents. They can request appointments based on days and times that work for them. I can manage my workflow more effeciently.

改善してほしい点:

I wish the software had the ability to link 2 or more individuals to one business, so that they all receive the emails and requests.

Richard
アメリカのPresident
プロフェッショナル・トレーニング、コーチング, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Essential Consulting and Executive Coaching Resource

5.0 昨年

製品を使ってみた感想: vcita has contributed to The Aware Leader LLC's success. Makes my life easier!

良いポイント:

My clients, or their administrative assistants, book their appointments...no back and forth emails to identify a mutual time and day for all parties involved. Also, vcita links with Zoom to set up the meeting

改善してほしい点:

I would like to build in automatic 15-minute breaks between calls

Maud
フランスのDigital Marketing & Communications Manager
金融サービス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

A little review from vcita user

4.0 昨年

良いポイント:

Easy to use and install. Intuitive marketing automations.

改善してほしい点:

Not being able to reach customer service and getting support when I need it turns me off from this platform.