Foxit eSignのレビュー

No Other Services Fit our Needs until eSign Genie

良いポイント:

eSign Genie allows tons of customization. We are an accounting and tax practice and send documents frequently for both our own purposes (contracts, engagement letters) and documents that need to be filled out and forwarded to the IRS and other tax authorities. These documents need real signatures, not the type-written signatures that most eSign software lets clients use. With eSign Genie, we can limit our clients to only have the option to draw their actual signature, allowing us to use this for more documents than our previous solution. Also - I cannot speak highly enough of eSign Genie's Pay-as-you-Go plan. Most eSign providers no longer (or never did) offer this type of plan, and it is perfect for my type of business that doesn't necessarily need to send hundreds of documents per month. I pay a $10 fee for 5 documents at a time, and they don't expire. When I run out, I just "top up" with 5 more documents at a clip.

改善してほしい点:

I really haven't seen anything negative about eSign Genie as of yet. The only small issue sometimes is the speed - I've had a few clients say that it is sometimes slow to load, but it's infrequent - so not enough of a problem for me to look elsewhere. (Trust me, I have already looked elsewhere and was utterly dissatisfied!)

Customer Support Lacking

製品を使ってみた感想： Overall, our Sales Representative has neglected to provide the correct package for our organization. The rep is impossible to get ahold of, has added incorrect features to our account (even after multiple confirmations). I am constantly calling the support line (after hours, because that is the only time I can get through).

良いポイント:

It is very easy to set up forms for signature.

改善してほしい点:

It is difficult to add features (2FA) to the account. We ran out the day before a critical deadline, and there was no one available to assist me. Was promised call-backs, and never heard back from anyone. Foxit let our organization down.

Signature function does not work.

製品を使ってみた感想： Hate the experience. I wish I could convince my company to change to another package. Please do not send me a gift card. I suspect if it comes from your company, the card will not work and the experience will be agonizing.

良いポイント:

I do not like much about this product. I wanted to like it, I need to like it, because I am forced to use it every day. This product is hampering our audit procedures and the timeliness of our approval process. I guess the good thing about this product is it forces us to maintain our manual back up systems, i.e. print, physically sign, scan, save, send.

改善してほしい点:

The signature function does not work properly. When I try to save, my subscription has expired? The software does not allow me to save a document after signature. When I do apply a signature image, it does not allow me to rotate the document and maintain orientation with the signature. This software is very difficult and time consuming to use. The menu system and toggle switches for options are not intuitive. I miss Adobe.

Authentic eSign Solution

良いポイント:

What I like most is the applicability and the many features. It supports multiparty signing, file sharing and signature authentication.

改善してほしい点:

When sharing a large file, it's not swift

Simple yet effective eSignature platform

製品を使ってみた感想： Very satisfied.

良いポイント:

Ease of setting up and modifying templates, and tracking execution while sending reminders are excellent features

改善してほしい点:

Modification of templates could be a little easier.

Amazing product for the price point

製品を使ってみた感想： Overall super happy with the product

良いポイント:

The fact that I can set up templates very quickly, its super user friendly, and has super helpful guides / faqs

改善してほしい点:

When editing a document before sending out, I have to be careful or it sends it through without having made those changes without asking if I need to edit the document

Good features and I love the pay as you go pricing

製品を使ってみた感想： I use eSign Genie to execute residential leases. Being able to sign electronically is great. It saves the tenant time because they don't have to print and scan the lease. It saves me time because I can reuse templates instead of doing each lease separate. I don't have to drive to get contracts signed. It is awesome.

良いポイント:

What I find the most useful about eSign Genie is that I can pay for their services as needed. The other companies we looked at all want a monthly fee whether we use the service or not. In my case, I only need the service two times a year. eSign Genie gives me the flexibility I want!

改善してほしい点:

I suppose the interface could be a little more intuitive. The software is very powerful and because it has lots of capabilities, the interface can be a little confusing if you just jump right in.

Simple, Cost Effective and Easy to Use!

良いポイント:

I like how it was easy to create a document template that requires a signature by my patients. Patients expressed that it was easy to read and sign without difficulty.

改善してほしい点:

I am satisfied with eSign Genie and I have no complaints.

Easy to use alternative

良いポイント:

The ease of functionality as well as the quality of file retained between conversions is a grand selling point

改善してほしい点:

Slightly pricy and based on monthly subscriptions. Give me a lifetime access option at least, nobody wants your incremental neoliberal wallet scraping.

eSign easy and works

製品を使ってみた感想： It's been good. It's allowed me to add an electronic agreement online or send agreements for signature without breaking the bank.

良いポイント:

- Easy to Use - Didn't force me into a year contract like Adobe (only slightly more for month-to-month before wanting to make an annual commitment) - Has Web Form to put agreements online - You can set the user permission to edit fields, fill & sign, or view only - They continually update their offering to make it better

改善してほしい点:

- Users can't redline the agreements, but I was told this is being added (but Users can comment and you do receive an email) - You can't turn off to not send the user an email when an agreement is void, but the work around is to change the user and the time frame when a message is sent (I expect this feature will be added)

For very basic use only

製品を使ってみた感想： Overall it is an ok software and will do. For the price it is reasonable.

良いポイント:

For extremely basic use this product does quite well! Online chatting went well also, again, as long as you have very basic questions or problems.

改善してほしい点:

Unfortunately our company needed intermediate usage and found ourselves quite frustrated frequently. Sending out documents where more than one person, like a married couple, are using the same email address has several glitches. More than 40-50 times, out of sending over 400 documents, the second signature defaulted to the first persons name. So you got a document back with the same name signed twice. And technical support, all the times we contacted them, we're almost completely useless on this issue. Plus you had to describe exactly what went wrong every time you contacted them. It's as if they do not keep any notes. Very frustrating and no resolution. We are looking into a different signing company again.

Great Customer Service

良いポイント:

I like the ease and user friendly way the software is structured. It makes navigating around the software very easy.

改善してほしい点:

We have some issues occasionally where settings and functionality were difficult.

Capturing signatures with Foxtit eSign

製品を使ってみた感想： Using the software cuts down the time from sending to receiving signed orders. The Salesforce integration auto kicks off the next process in the workflow. Salespeople grasp how it works without too much training and are capable of using the additional functionality from the Foxit Send pages.

良いポイント:

Simple to send out documents for digital signatures. We have it hooked into Salesforce, which helps us with our Salesforce workflows of sending out order forms and processing when executed automatically..

改善してほしい点:

the features i use all work fine. i do not know about anything I do not use.

Solid Reliable Product

製品を使ってみた感想： Of all the products that I have tried, eSign has been the best as far as saving me time AND having the other parties actually respond quickly to sign the documents. Thank you!

良いポイント:

This site is really easy to use and straight forward. I already had my documents drafted, so it was fast to drop the fields into the forms. Everything flows and got immediate results. This is a very solid product when you have had it with Adobe!

改善してほしい点:

The minimum order is 5 documents, which is not a lot but feels like it if you only need to send 1. It would be better to have $3.99 for 1 or $10 for each bundle of 5.

A Great Advance in Productivity and Time Savings

製品を使ってみた感想： It is now the primary way that I sign up clients and handle settlements.

良いポイント:

The ability to take a document and have it executed in a fast, secure & efficient manner and have it distributed to all the parties is far superior to our traditional approach. It really makes life easier in a very hectic world.

改善してほしい点:

The thing I like least about the software is the OCR where you have to click each letter or symbol that the software can't read. It can be tedious

eSign Genie is a Top-Notch E-Signature Program!

製品を使ってみた感想： eSign Genie has made our tedious process of obtaining required signatures on multiple documents so streamlined and easy. We now have a simplified process and a secure place for all our internal documents. This has been a lifesaver for our company!

良いポイント:

eSign Genie has completely streamlined our documentation process and the way we obtain signatures. It has accelerated our sales process and absolutely improved our production!

改善してほしい点:

There is really nothing I have found that I don't like about eSign Genie to this point.

Awesome and affordable product for proposal e-signatures

良いポイント:

The software makes it super easy to connect your existing documents and send them to customers for e-signatures. I've used other platforms that were 10x the cost and this performs just as well.

改善してほしい点:

With my usage of the platform, I really haven't found any cons. My needs are relatively simple - easily track and send proposals to customers for signatures. Loving this so far.

Great product with regular updates.

製品を使ってみた感想： It's been very pleasant and I'm a loyal customer (though a non-paying one at the moment).

良いポイント:

It's intuitive to use and works well. There are regular updates which keep the program working and looking up to date.

改善してほしい点:

Limited (almost none) PDF editing capabilities for the free version - I only need the function to add or delete specific pages!

Great Features Come With Billing Caveats

製品を使ってみた感想： The software gets the job done and there are resources to help understand how to use the various features, but customer service and billing are frustrating.

良いポイント:

The software is user friendly and allows for uploading templates for ongoing use. Uploading contracts is easy and there are many options for customizing the fields including whether or not they should be mandatory, dependent on other fields and to which signer they should be assigned. Additionally, the automatic reminders are helpful though I do wish there was a bit more flexibility there.

改善してほしい点:

If there are forms that have blocks for numbers (such as social security numbers on W4 forms or taxpayer ID numbers on government forms) the system automatically assigns one text field for the entire row of blocks and if spaces are used to get the numbers to appear inside the blocks on screen they will not appear that when when printed. Billing is a significant con. On the Billing screen the Plan Details shows the allowed number of "documents" per cycle and the current number of "envelopes used". On the Home page the number of "Completed Documents" is shown in the upper right corner. There is no logical or direct correlation between any of these numbers. It was explained to me that a "document" is a single pdf, and "envelope" is any shared set of documents and a "completed document" is one that has been "executed". It is very confusing and makes if very difficult to actually track how many of the allowed documents have been used. Additionally, when we had to renew six months after paying for an annual subscription because we had exceeded our allowance the counter did not reset and now we are being told that we need to renew again. It's been only 14 months since we originally got the software and this will be the third time we paid for an "annual" subscription. My complaint about the counter not resetting is under investigation via a Support Ticket and it's been six days since they said they would look into it and I haven't heard anything.

Review of eSign Genie

製品を使ってみた感想： We are a multi-location business with some services (HR, Health and Safety, Fleet Management, Accounting) based out of one location. E-Sign Genie lets us eliminate a lot of paper flowing between our various branches. We use E-Sign Genie to have employees sign Offers of Employment, new hire documents (tax documents, policy sign off's etc.) and health and safety orientation documents.

良いポイント:

Software has an intuitive interface, is very easy to learn and when there were features that I did not understand immediately customer support was always available immediately to assist and answered every question I had clearly and without relying on jargon.

改善してほしい点:

Editing an existing template requires a user to upload the entire template again. If substantial changes to base document have been made the various eSign fields that "overlay" the document no longer align and it means the user has to start from scratch and layout a whole new series of fields. Some of our templates utilized over 100 fields so it is a time consuming project if we decide to change a template.

eSign Genie

製品を使ってみた感想： Like many family owned eCommerce businesses, we have a large reach. The internet allows us to contract with clients all over the globe, but paperwork is a massive draw-back. Having looked at several 'big name' services which were riddled with bloatware and priced accordingly, I was happy to finally discover eSign Genie - with it's straightforward, no-nonsense pricing and simplified tool-kit The software allows us to send our License out for signature with no hassles to us or our clients and does not force them to download an app ...or trial ...or subscription - they simply sign it I wish more companies would understand the benefits of switching to paperless contracts

良いポイント:

eSign Genie helped me to quickly and easily transition from the hassles of using paper-based contracts and licenses for our growing audience of international customers At MemberGate.com, we license our software to clients all around the world and using paper was no longer an option because the hassle it caused was a barrier to sales I wished more people would use it, instead of expecting people to print (?) their multi-page documents, sign them and then use scanners (!) or more typically smartphones to photo each of the pages so they can be emailed back...or worse, use the post!

改善してほしい点:

Getting the first License into the eSign Genie Template system was challenging, but once I had set all the parameters for signing, it has since saved a ton of time

My Review

製品を使ってみた感想： We have been happy with eSign Genie and have increased usage this past year and remain pleased with the product.

良いポイント:

The program is easy to use for my clients and me. I work with a diverse population and have found this program easy to use and easy to explain directions over the phone to clients. The program alerts me when documents are opened and signed so I do not have to keep logging in to check progress.

改善してほしい点:

I have not found anything about the software that I don't like.

Solid, reliable, with good integration options

製品を使ってみた感想： I've been using this software integrated into my app since 2016. It's been rock solid, no downtime that I've noticed, and the integrations work perfectly. The pricing is a lot more reasonable than some of the competitors, and I've been happy with that.

良いポイント:

Being able to integrate directly into my website was the key feature. I can embed custom contracts which auto-populate with user information directly into the website, and the callbacks make it easy to download the documents back into my system.

改善してほしい点:

The UI could use a bit of refinement, it's not the most polished software out there for e-signing, but generally it's easy enough and works well.

Esign Genie Review

製品を使ってみた感想： Great.

良いポイント:

It's flexible and reliable...so we could customize it to our workflow without it causing errors.

改善してほしい点:

There is nothing that i really dislike about the software, however there are a feature or 2 that I havent tried yet that I need to play with.

eSign Genie works great!

製品を使ってみた感想： Great product for the money, and it's easy to use.

良いポイント:

Simple to use. Training employees took about 10 minutes!

改善してほしい点:

Would like to drag initials or signature spots and not have to go back up top to get another spot. Would be nice to just keep clicking where signatures go, or where initials go.