Pulsewayのレビュー

Low Cost RMM with Great Value

製品を使ってみた感想： We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date.

良いポイント:

Cost Ability to Deploy from local servers Remote Powershell/Command Prompt is a life saver The scheduled execution of Powershell/Batch Scripts Easily control windows updates

改善してほしい点:

No remote access for Mac OS The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

A Comprehensive Review of Pulseway

製品を使ってみた感想： Overall, Pulseway is a great remote monitoring and management solution for businesses of all sizes. It is easy to use, feature-rich, and highly secure. The cost can be a bit on the high side, but the convenience and peace of mind it provides is definitely worth it.

良いポイント:

Pulseway is an incredibly powerful and user-friendly remote monitoring and management solution. It provides a robust set of features that allow you to monitor and control your IT environment remotely in real-time. The intuitive dashboard and alerting system make it easy to stay on top of any potential issues. The mobile app has also been designed for maximum usability and convenience, allowing you to access and manage your IT environment from anywhere.

改善してほしい点:

On the downside, Pulseway can be quite expensive for larger IT environments. The cost of the solution can quickly add up when you need to monitor multiple servers and devices. Additionally, the mobile app does not offer the same level of control as the desktop version.

A Low Cost Option with Everything!

製品を使ってみた感想： For the price, you have workarounds. It does havea learning curve, and will take you time to get used to the way Pulseway does things. Sometimes its seems wacky the way things work. They offer decent support and most questions get resolved. Good think is they are always fixing issues, and updating the features. Saving money with Pulseway was our draw to it. Very happy with the way it offers many of the features in solutions costing 5 times the price. No commitment, no contract pricing let us play with it and decide without worry. Enjoy the professional layout.

良いポイント:

It does take time to learn. It has many features, many modules and lots to offer. The price is the draw to Pulseway, as it is much cheaper than the leader in the RMM and MSP industry. They offer full managed support for servers, which if your an MSP, you will see the value there. The cost per server is low enough to make it profitable and give you access to network and server engineers at a low cost. The sales and marketing feature has lots of potential. The dashboard feature for systems is one the best.

改善してほしい点:

Workflow and process flow is confusing. Needs a better one dashboard solution for everything and not having to jump to differnet modules. The integrated help desk, has issues and needs better integration with the RMM. Overall it needs a better workflow process.

Premium RMM at Great Cost

製品を使ってみた感想： Pulseway is a great RMM tool, and with the introduction of third party patch management I think they have the opportunity to become one of the best platforms on the market in features, ease of use and cost. Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.

良いポイント:

This RMM platform is incredibly easy to use and setup. Offering silent install of the agent, the ability to lock out the agent from users making changes and from our experience it used little system resources. The RMM comes with it's own integrated remote access tool which allows for seamless remote connection to client endpoints, as well as integrated remote command line tools and remote Powershell right in the dashboard, making it easy to perform tasks without interrupting users. Built in scripting with multiple predefined scripts was a plus, but the ability to custom create and deploy scripts to the dashboard was a huge benefit, especially when remote installing third party software and tools. The dashboard design is modern, the support agent can be branded to your company, and users can request support right from the quicklaunch icon. Additionally, the remote chat feature allows for communicating with a logged in user without having to remote connect to the endpoint, making it easy to give a user a heads up if you need to connect or reboot their machine. Overall the Pulseway RMM product is worth taking a look at for any MSP interested in getting premium features as half (or less) of the cost of the other guys, without compromising on ease of use or support.

改善してほしい点:

Third party patch management is just now being rolled out for Pulseway, a feature that many other RMM platforms we reviewed already had in place. We had to use a third party patch management platform to manage non-Microsoft patches. The antivirus integration (for Webroot) doesn't allow management from the dashboard - if you want to add sites or configure policies you have to connect to the Webroot dashboard directly. You can deploy the AV solution from the Pulseway dashboard, but you would have to have already setup the profile for the deployment in Webroot. Pulseway requires a minimum 25 seats - so if you are a small MSP or just starting out, you may end up paying for unused seats - however, the price per seat for workstations is one of the lowest I have seen in the industry, so you'd likely still save money over the other platforms.

Customizeable and Easy

製品を使ってみた感想： All tickets or issues i had with the software were fixed in a timely manner. Pulseway has also been adding features at a steady rate.

良いポイント:

The interface is very intuitive and customizable. It was also very easy to setup, not like other RMMs.

改善してほしい点:

I used to not like that the PSA would not talk to the RMM. However slowly that has been integrated.

The flagship of our company

製品を使ってみた感想： We use the tool for most of our daily tasks such as remote access, alert management on items relevant to the administration of the IT environment, automation workflow for various problem solutions and kaspersky antivirus management, integrated into the complete solution itself.

良いポイント:

Ease of use and implementation. Integration with Zendesk and Slack, plus integrated kaspersky antivirus.

改善してほしい点:

Add ons Network Monitoring and Cloud Backup are very expensive when converting to our local currency

Amazing Product

製品を使ってみた感想： Very Positive, Between Tech Supports Fast respond time, and Sales Rep checking in and letting me know personally of new features

良いポイント:

Very Fast and Reliable Product. this product and made it 100 times easier to monitor and responded to failures within minutes rather than the end user calling hours after a problem has arrived. This product is has endless features and endless customization for automation.

改善してほしい点:

1 update to fix Web viewing of server backups took a long time to fix ( this is now working and flawless), and does not support Legacy OS (Server 2008, Server 2003) but it is a good thing to move forward.

It really makes IT heroes

製品を使ってみた感想： I'm able to assist my customers without needing to move to their office. For critical incidents, events, I'm alerted.

良いポイント:

Accessible on web and mobile, you can see at a glance you managed endpoints and have a total control on them.

改善してほしい点:

I seen no cons even though some small improvements could be added

Comprehensive remote monitoring and management for modern IT infrastructure

良いポイント:

Pulseway stands out for its robust suite of remote monitoring and management features, including real-time monitoring, customizable alerts, and remote access capabilities

改善してほしい点:

Pulseway offers extensive customization options includes a learning curve steep, particularly when it comes to more advanced features such as automation and scripting but they could improve its pricing structure, which may be considered higher than some of its competitors

Easy to use

良いポイント:

love Pulseway and how easy it is to use and it’s sleek UI

改善してほしい点:

Nothing - overall great product no complaints

A toolbox that makes maintaining hundreds of systems easy

製品を使ってみた感想： After spending a lot of time monitoring and maintaining systems (both Windows servers, Workstations and Linux servers), Pulseway has proven that the time spend building the right policy and groups is well spend. its easy to monitor whatever we chose.
Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem. Even if we are out of the office, we can do some of the maintenance via the phone app
Pulseway is a tool, that helps our helpdesk and maintenance save time

良いポイント:

The ease of use The way its posible to use our own scripts in maintenance The installation proces The user and group setup The policy setup The repporting feature The feature to use kaspersky, and get notifications via Pulseway app or dashboard The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes Patching servers is super easy

改善してほしい点:

in older versions, the user handeling wasnt that great - but after version 6.X, this has become very easy to use We did have some issues regarding users that was able to see all tags or script - I guess this has been corrected now

Review

良いポイント:

The user interface and mobile app features

改善してほしい点:

The remote control program organization is weird. We ended up removing policies just so we could organize the clients how we wanted to. The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.

Outstanding

製品を使ってみた感想： I have never experienced such good support, from presales questions, onboarding, and support, to help me work through implementing solutions for my unique needs. I feel lucky I found this solution.

良いポイント:

Pulseway has exceeded my expectation. It is managing all of our distributed computers. Even more impressive has been the customer support. My initial Product Specialist, Customer Success Manager, IT trainer, everyone, has been fantastic. I don’t have a memory of working with a company where every person has been so helpful and capable. Your product has been an excellent solution for our needs and your team is fantastic. Thanks for everything.

改善してほしい点:

None at this time. Plus, regular updates keep adding great feratures.

Amazing product, amazing team, fantastic value

良いポイント:

Best monitoring and management software out there Well priced Has all the features one would require Control everything from your phone with the Phone App New features added all the time Support is brilliant Able to rebrand the software with your own company information Group policies make managing settings across organisations/departments a breeze Ability to create custom scripts is fantastic Easy to for technicians to adopt and my clients love it

改善してほしい点:

Remote desktop isn't the fastest and lacks built in file transfer and chat (chat is done via a separate app) - although support say they are working to improve this. Can't manage third party updates in patch management Would love more antivirus options, perhaps Malwarebytes or Bitdefender There isn't an unlimited endpoints license option (or a per technician license model) to help curb costs when you've got a considerable amount of endpoints to license

My review

製品を使ってみた感想： I really like Pulseway. The company has great ideas they just need to keep up with technology. We should be seeing a monitor for NAS devices by now. Make it control printers. Cloud printing would be so much more useful to me than 3rd party patching. I don't know why this 3rd party patching is getting so much attention, I find it quite useless.

良いポイント:

I like the fact that I can do most of my repairs without interrupting my clients work. I also like the antivirus integration.

改善してほしい点:

The PSA is terrible, we are not going to continue using it. I wish there was more antivirus choices. I hope the dashboard will eventually provide more useful information such as the asset info panel, it doesn't provide enough info.

Reliable Monitoring Solution

製品を使ってみた感想： Using as a tool to externally monitor a few key machines to ensure that they and their services are externally reachable and provide prompt and reliable alerting to mobile devices if there is an issue.

良いポイント:

Great iOS app, powerful feature support especially for those that are managing a Windows heavy environment. Free tier is better now, supporting two devices to give a better chance and trialing the product.

改善してほしい点:

Licensing seems a bit expensive for what you get and some of the Mac features are less paid attention to, seems to be very heavily focused on Windows support (which may be good or bad depending on what you use).

Pulseway is a professional tool that simplifies the administrator's work

良いポイント:

Pulseway has many advantages. Firstly, it gives you the ability to administer your systems (servers, computers, etc) remotely, by including many features (command prompt, windows update, antivirus update, etc.). Secondly, it allows you to schedule jobs (e.g. windows update) or to execute tasks for all of your systems.

改善してほしい点:

I believe that Pulseway has two disadvantages. Firstly, it is my opinion that the cost of this service should be reduced. Secondly, it should have the ability to wake up computers without the use of a static ip address (with the use of a broadband router).

Time saver

製品を使ってみた感想： Great. The support is quick and they are always adding new features. We look forward to seeing what other integrations are added.

良いポイント:

The ability to manage servers and computers from a cellphone app. If we are onsite somewhere and receive a notification, we can act on it immediately. Patch management is another feature we rely on. The ability to centrally push out updates across all devices saves us a lot of time.

改善してほしい点:

The remote desktop app sometimes has issues connecting but works for the most part. The recently released third party patch management is behind on which apps it can support compared to other companies, but they are planning to keep adding more.

Pulseway is a great IT tool

製品を使ってみた感想： Pulseway lets me see when computers and devices are connected to the internet and when they are not. I can see who logs on right away to make sure it is a legitimate user, the time they logged in and when they logged out. This has helped me to identify viruses and unauthorized activity. It gives even the ip address of who is accessing if it is a remote connection, which triggers an alert. All of the people at Pulseway I have dealt with are always friendly and eager to help.

良いポイント:

It has all of the features needed to professionally monitor all the electronic devices customer use today. It is efficient and reliable.

改善してほしい点:

The one thing I would like to have is the ability to transfer files while connected remotely.

2nd Year Review

製品を使ってみた感想： 100% the best business investment so far!

良いポイント:

We have had this software for little over 2 years now. It is a complete RMM tool that works flawlessly. With many options from snmp traps to thermals of the device you are monitoring. The app is very easy to use with 80% of the same capability as the dashboard.

改善してほしい点:

Setup was easy however communication for setting up the SSL on the self hosted option was somewhat spotty.

Best RMM on the Market

製品を使ってみた感想： Excellent!

良いポイント:

Hands down, the phone app. We can monitor and control nearly all aspects of our client's environments from the app. Extremely flexible allowing many customizations at the client level or through the use of policies.

改善してほしい点:

Notifications for offline systems are sent at five minutes. No PagerDuty integration for offline systems.

Getting better all the time

製品を使ってみた感想： Bringing IT Management for a Group of companies in-house. Not being able to harness a MSPs system anymore we found Pulseway offers the same or better management for less.

良いポイント:

Pulseway's RMM system allows remote management of systems and a handy ticketing system in the PSA as well. Compared to other offerings on the market that I looked at its quite competitive price wise, and every 6 months new features are release.

改善してほしい点:

Sometimes lacks a bit of polish, but this is a system mostly for IT pros so not a deal breaker.

Take monitoring in your pocket and be advised of any issues

良いポイント:

Very great app and good support! Pulseway really help me to prevent big issues speceally infoming then before happening. And it have a great app that works in iPhone so I can take control of my IT even if i´m out of office.

改善してほしい点:

Don´t know yet. Maybe the price? :-) App is fantastic and I don´t know how we work without it before.

Pulseway Review

良いポイント:

Ease of use and setup. Customer service is wonderful. As an MSP, I get a weekly call or email from my account rep to make sure everything is working correctly. Has a great phone app that allows us to do just about everything mobile.

改善してほしい点:

No issues. Software works as designed.

Really Great Solution At A Great Price

良いポイント:

Pulseway has many features that compete with some of the big, very expensive solutions. It helps us manage our customers' IT without breaking the bank.

改善してほしい点:

A few features feel a little unfinished like the the antivirus integrations.