ReviewTrackersのレビュー

Simplicity is key

製品を使ってみた感想： Team is incredibly responsive. As platforms such as Facebook, Google and Yelp continue to make changes to their policies (which feels like every day) their ability to clearly explain and flexibility of their own platform is very helpful to continue to grow our brand online.

良いポイント:

-Ease of use encourages buy-in -Support is there -Trending keywords and platforms, a snapshot of performances, current month performance vs. previous, etc.

改善してほしい点:

Custom reporting and additional competitors that match our industry. However, they are constantly rolling out new reporting and engaging the customer on what WE want to increase company-specific benchmarks. Also, they haven't yet overpromised and underdelivered.

Keeping current with Google Reviews

製品を使ってみた感想： Good experience so far.

良いポイント:

It gives us fairly quick updates on Google reviews. This is needed in our industry to fix issues with our customers immediately.

改善してほしい点:

I wish there was an easier way to create a campaign to entice our customers to post positive reviews when they've had a great experience.

ReviewTrackers doesn't increase the chance of clients leaving an online review

製品を使ってみた感想： I've had little luck getting my clients to act upon receiving the request email from ReviewTrackers to leave an online review for me (on Google, etc.). ReviewTrackers doesn't allow the email subject or the actual content of the email invite to be customized. Currently it's "follow up" which will not get the client's attention.. therefore, they won't open the email and leave you a review. This constitutes a waste of effort and money.

良いポイント:

It is easy to implement the actual email but that is about it.

改善してほしい点:

The email content and subject can't be customized to increase the chances of the client actually opening the email and then leaving a review on Google, etc.

Getting reviews got so easier

良いポイント:

customized link to generate reviews with single click, notification on new reviews and sort feature to classify them for timely response are some of the most used features and this has helped increase our rating from 3.2 to 4 in last 6 months.

改善してほしい点:

The response feature needs to be improved as we cannot find the name of user in the response page.

Great way to keep track of your reviews

製品を使ってみた感想： We like review trackers, but we have also recently started using some other tools that also include review tracking. We plan to evaluate those before renewing our ReviewTrackers contract.

良いポイント:

We can easily keep tabs on the reviews that are submitted for our various company locations. It track more than just Facebook and Google, too. And the custom reporting alerts are really helpful too.

改善してほしい点:

It is pretty pricey but is still a helpful tool for us.

Great option for review aggregation

製品を使ってみた感想： We use it to track and resond to hundreds of reviews a month and it is a great tool overall.

良いポイント:

ReviewTrackers is easy to use and cost effective. Tons of great features and mobile app to see your reviews and get notifications on the go.

改善してほしい点:

The auto response features are hard to use sometimes.

Time Saver

製品を使ってみた感想： Huge time saver, clean and easy to use.

良いポイント:

The sentiment breakdown, the ability to organize reviews for easy response.

改善してほしい点:

Which I could look at sentiment by restaurant and track specific reviews. Wish there was less emphasis on response time, or the ability to turn it off. Our operators don't care about that at all.

I use this software to track multiple reviews for companies.

良いポイント:

The ease of seeing all of my client's reviews by dates. I like being able to set up the timeline and being able to respond directly from within the software.

改善してほしい点:

Sometimes it can be difficult to navigate through the pages. It just slows my process a little bit but I am not too worried about it.

Great tool for online reputation management

良いポイント:

I love this web-based software that I can use to monitor all online channels reviews in one place. It provides great analytic reports and also a handy widget to display on my own website. It included everything I need for reputation management.

改善してほしい点:

I really don't have anything bad to say about ReviewTrackers.

Great Product, Lots of Functionality

良いポイント:

Allows our restaurant to easily track customer reviews from numerous online review sites. We're able to see a quick summary/overview of our current standings on all of the most important platforms as well.

改善してほしい点:

Little pricy for us compared to some of the other similar services. However, Review Trackers integrate with quite a few more platforms than some of the other services I've used.

ReviewTrackers is essential

良いポイント:

Easy to use - cost effective social media mgt

改善してほしい点:

I can't think of any cons at this point.

Good Experience

良いポイント:

Guest feedback is what I like the most with this.

改善してほしい点:

Would like to see more options for follow up.

Recommendation for Review Tracker

製品を使ってみた感想： We have used RT for over two years and they are always super helpful when asking for specific reports for certain location.

良いポイント:

I like the reporting for each of our 800 locations all in one dashboard.

改善してほしい点:

I don't believe store hours updates push to yelp.

Review Trackers - great platform, great tool, great customer service professionals

製品を使ってみた感想： Overall experience for the past 2-3 years has been fabulous! Whenever I've had an issues with the platform, my customer experience manager was always available and problems solved within 24-48hr period, some times shorter. But, I always given a time frame of when issue would be resolved, which was great because they managed my expectations. Overall, great platform, great team, great service.

良いポイント:

What I like most about Review Trackers is that it is incredibly user-friendly. We have new associates using it all the time, and it's always so easy for them to figure out the platform. Ease of use, indeed, color friendly as well. The platform pages are easy to navigate. And to state the obvious, the best thing is that we no longer have to visit each source site to read reviews. Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond. Best feature to date!!

改善してほしい点:

Nothing really. This is really all we need...for now.

A must have for any restaurant

製品を使ってみた感想： Review Trackers has really simplified monitoring online reviews and increased awareness of real time reviews which allows me to adjust my business at times based on my customers feedback, as well as provides a nice tool to praise my staff with as well for a job well done.

良いポイント:

The ability to see all reviews in one location from several different websites as well as the ability to respond to guests as well directly from the program.

改善してほしい点:

I have trouble getting the program to refresh when using my cell phone app. When I log in on my cell I see names on the waitlist from the day before etc....

Overall Satisfied for Hospitality Use

製品を使ってみた感想： Great!

良いポイント:

Monitoring and responding to reviews is very simple and it's easy to see everything happening with reviews in one quick view!

改善してほしい点:

The custom reporting/exports could be improved, as well as the time it takes for certain review sites to show the reviews in ReviewTrackers - some have a 1-2 day lag time.

Great tool for amalgamating all your reviews in one place

製品を使ってみた感想： Overall we are quite satisfied

良いポイント:

Love that everything is in one place and easy to see as a bigger picture. Also love that some review sites can be responded to directly from RT. Its a great tool for our General Managers to be on top of the daily reviews and nip any issues in the bud.

改善してほしい点:

I'm disappointed that integration and direct response to Yelp and Tripadvisor doesn't exist, but this is likely a shortcoming of those two platforms and not RT.

Great tool

製品を使ってみた感想： Great!

良いポイント:

How easy it is to view reviews and respond to them

改善してほしい点:

I wish there were more analytics and reporting

Saves me time and makes me more effective

製品を使ってみた感想： Review Trackers has helped me be more effective and see overall patterns in what our customers are thinking about our services and spend a lot less time doing it. Customer service has been great as well.

良いポイント:

Consolidating all of my reviews into one easy to analyze dashboard and the ability to use smart responses and respond directly to many channels within the tool.

改善してほしい点:

I wish that Yelp didn't require you to log in directly to reply. That is more a review of how Yelp is set up though.

Great and easy!

製品を使ってみた感想： Very good!

良いポイント:

It’s very efficient in identifying problems and gives a great guide as to what to say and reply. It makes it very easy to keep track of reviews within multiple accounts!

改善してほしい点:

Not being able to reply instantly and being forced to log in on the specific account instead of just one main account that auto logs all

Review Trackers

製品を使ってみた感想： Support is always quick to respond when needed.

良いポイント:

It's very easy to use and covers all of the social sites we could think of wanting.

改善してほしい点:

There's some functionality of editing URLs ourselves that is no longer available.

Jetts Robina review

製品を使ってみた感想： The software allows us to collate and track what our clients feel about us. The fact that the reviews are gathered for us means we can measure progress (if needed) and also, very importantly that we respond to all good and bad reviews.

良いポイント:

Easy to use and nice and quick. Shows our customers that we really care as we are asking them to review us.

改善してほしい点:

No issues with the software at all. The template capability makes the monthly review requests an easy task.

Phenomenal product and an even better team behind the scenes supporting it and YOU.

製品を使ってみた感想： We heavily rely on this software to monitor reviews for our company. We are immediately notified via ReviewTrackers when something is posted online so we're able to jump right on it. We have all the information in one place for multiple office locations and brands - it's wonderfully convenient.

良いポイント:

ReviewTrackers is a very well built platform that is easy to use. I use ReviewTrackers on a daily basis and benefit from it tremendously. It takes all the hard work out of monitoring and requesting reviews, leaving you time to analyze and make the most of the data and insight provided! Highly recommend.

改善してほしい点:

I can't think of anything I dislike or that truly needs improvement. I think additional data on the dashboard would be helpful. Similar to "Trending Topics", it would be nice to have other fun, measurable, visual elements to reference and report on.

Useful Platform

良いポイント:

It's a huge time saver. Collecting all the reviews across multiple platforms in one place makes my job much easier. Allowing me to save time and respond to guests as fast as possible.

改善してほしい点:

The mobile app would be my only complaint. There isn't much useful functionality.

Useful for multi-location review management

製品を使ってみた感想： Overall it's a very useful product for our review tracking & management.

良いポイント:

Helpful in tracking review trends across multi-location business & streamlining review alerts and response process.

改善してほしい点:

At times updated reviews don't seem to flow into the software. Replying to reviews from certain sites is more difficult than others. Don't get all the views I need in the dashboards, so have to rely on exporting data and building my own.