Qualtrics EmployeeXMのレビュー

The only survey builder I will use-- easy and trustworthy

製品を使ってみた感想： Overall, I highly recommend Qualtrics to people who do not consider themselves to be "tech-savvy," but yet need to create and distribute surveys/ questionnaires for research and service purposes. I find other software designs lack the ease of use, but also lacks the simple yet professional design that Qualtric provides. Users are more likely to feel comfortable inputting information if the website looks professional.

良いポイント:

Qualtrics is extremely simple to use for people of various levels of digital literacy. I have never been given a reason to doubt that a survey will work properly and efficiently. My favorite part of Qualtrics is the privacy it offers to users and survey creators. For research purposes, it can be extremely probleatic to know the personal identity of a survey taker. Additionally, when entering sensitive information, users need to trust the software they are using. The privacy and security measures taken by Qualtircs are of uptmost importance to me.

改善してほしい点:

I have had trouble contacting customer service in the past. I contacted customer service with a question about using the software, not a complaint or problem. I contacted them via email and waited over two weeks for a reply. For a software company, I expected them to be more efficient with replying to customer questions.

Amazing! Like Google forms, but a million times better

製品を使ってみた感想： This will make your business look so much more professional using qualtrics over other survey sites. You can also break down how you see the results after in pictures or exporting it as an excel chart to further analzye.

良いポイント:

My university uses this software for all surveys it sends out. It is so convenient and easy to use but is also customized to my University so every survey sent out from it looks very official.

改善してほしい点:

I have none! It is a great way to send out surveys.

Great for large company employee feedback

製品を使ってみた感想： Not for a smaller org but great option for large scale employee feedback collection.

良いポイント:

Great for large scale employee feedback but overkill for smaller orgs.

改善してほしい点:

Customer support is lacking and can be complicated to set up the logic for the surveys.

Great Product

製品を使ってみた感想： The qualtrics customer service is outstanding! They are always available and willing to dig into any problem im experiencing

良いポイント:

Usability & features- creating visuals in dashboards to tell stories in minutes

改善してほしい点:

Text IQ- too long to update & dashboard updates also take too long

My experience was excellent

製品を使ってみた感想： our users love it also

良いポイント:

One important think to us is the UI, and Qualtrics has a great ease of use for all of the users. We enjoy it.

改善してほしい点:

The one thing I like least is there are so many options sometimes I miss out on great features and functions.

Qualtrics 360 Empowers Employers to Effectuate Improved Morale Among Employees

製品を使ってみた感想： Qualtrics 360 can be used by HR, of course; however, it as tons of utility in MBA cohorts and other programs where group work is crucial to the learning experience. When individuals attain feedback from their peers with whom they closely work, they can each make positive change for the betterment of the entire group.

良いポイント:

Qualtrics 360 is an extra layer to an already fantastic product (Research Core by Qualtrics). Qualtrics 360 enables a company to quickly take the pulse of their workforce. Employees can assess their own skills and then receive feedback from their immediate team or others in their company with whom they frequently interact.

改善してほしい点:

I think the hardest part about using this product is managing the relationships between all the respondents. It seems like it should be straight forward to determine who would manage who or who can see what reports, but I found I had to think about it backwards a little bit to get it right. Perhaps it's how the terminology used, or how they word it.

Always Helpful Customer Service Calls

製品を使ってみた感想： Easy data collection, lots of survey questionnaire functionality

良いポイント:

Whenever I call customer service, I get a knowledgeable rep *quickly* on the phone who solves my issues. They are all very well-trained and well-versed in the platform.

改善してほしい点:

I wish it was a tad more user friendly, and the reporting out of it is not sufficient for my organizations needs, so we end up exporting the data, running our own crosstabs and filters, and creating out own graphs for reports.

My review

製品を使ってみた感想： I would say that it's good but not great. I can do what I need to do, but wish I knew more about what it can do for me.

良いポイント:

The ability to produce and delivery surveys to specific audiences.

改善してほしい点:

The use interface is not very user friendly and some of the changes that have happened over the past couple of years came without warning, leaving me to try to figure out the user interface and how to use the tool all over again with no support.

Turn employees into ambassadors

良いポイント:

As a startup, it's important that the people who work at your company are also gung-ho about the product and company. This platform helps us to understand our employee behavior, how they like our product, and also their experience in the company.

改善してほしい点:

Again, similar to a lot of Qualtrics products, if you're not data-minded, it can be daunting to look at a ton of numbers and graphs. Once you get past that, you'll find the insights amazing.

Comprehensive but expensive

良いポイント:

Could do everything you could want it to do, and more!

改善してほしい点:

Could be complicated to set up complex surveys and you need to be quite technically minded if uploading hierarchy into the system. Great that it has the capability to do this though.

Versatile Product

製品を使ってみた感想： Overall, I love using this product! It was easy to implement and quickly learn but with time, I was able to expand my skills and create even more complex surveys to fulfill every single function I desired. I have felt confident coming to presentations on our progress after using this product because I have actual data to back up our claims in an easy to digest manner.

良いポイント:

We love using Qualtrics to gather and organize all sorts of data from the people that we work with. We are able to see our progress and shortcomings by the data that is easily gathered and displayed. I feel like it was very easy to set up Qualtrics surveys at first glance, but the more time that I spend with the product, the more pleased I am with the number of options and complexity of the product. I love that even though there were all of these options, it still felt VERY easy to create a simple survey with a quick glance at the survey builder.

改善してほしい点:

Sometimes it is difficult to adapt the survey over time. When one option was changed, it then changed all previous answers to match the new option. This made it difficult to decipher certain data. I guess that we could have created a new copy of the survey each time we made a change but that just seemed like a hassle. I wish that we could have kept the previous information with the previous data that we gathered rather than the data being altered because we changed something down the road. I also wish that there was a way to lock down the answers that we were given so that it was HIPPA compliant, but instead we can't intake any sensitive health information.

Streamlined our hiring process start to finish

良いポイント:

I really love the intelligent analytics combined with the exit interview tools! The breakdowns and helpful guides by using these tools has helped us identify some of the key employee retention problems we were facing.

改善してほしい点:

Probably our hardest sell to our employees using my this software was facing the traditional “I’ve always done things this way” vs embracing a new way of doing things. Once our team got on board and open to the idea of utilizing this product to its full potential, we truly turned around our employee retention.

We <3 Qualtrics!

良いポイント:

Qualtrics makes me feel POWERFUL and IN CONTROL. It lets me translate a mess of numbers into meaningful, actionable information that my company can really use. With Qualtrics, I can see opportunities that I was blind to before. The tool is extremely user-friendly, so I spend minimal time learning how to use the tool and can dedicate most of my time to solving problems using the data Qualtrics lets me gather and analyze. But, when I do need a little extra help, the Qualtrics support team is always there for me. I can, of course, search for information online. But I prefer to call the support team. Their reps all have the heart of a teacher. They take the time to teach me how to navigate my way through the challenges I face when designing complex surveys or learning a new element of the tool. Their support team - more than anything - makes me absolutely LOVE Qualtrics. That support team makes this tool worth every penny....and then some.

改善してほしい点:

I wish the dashboard functionality was available for every survey type. We love the dashboards - prefer them over reports - and would love to have unlimited ability to create and share them.

Fantastic survey software that can do almost anything but is a little too complicated at times

製品を使ってみた感想： Expensive, can do anything analytic-wise but a little complicated to use.

良いポイント:

Fantastic software that lets you do almost anything when it comes to surveys and analyzing survey results. We used the employee engagement features and they worked terrific, were anonymous and got us the analyzed results we were looking for. I appreciated the details you can upload to describe the office and department and location for employees - this made it great to view results according to different categories.

改善してほしい点:

Onboarding set up was a little too lengthy. Customer service was horrible -- not the people on the other line but the wait times - sometimes up to 2 hours being on hold and then not getting a call back or email response. The survey software can do everything -- but it's not the most user friendly. The format is a little complicated at times and for someone with no analytics background, it was difficult to determine what each button meant and how to access certain features or view my results a certain way. This lead to me calling customer support numerous times for help.

Robert H. Smith School of Business experience with Qualtrics 360

製品を使ってみた感想： We have been using Qualtrics 360 for teaching leadership development and team skills to undergraduate, MBA and EMBA students for approximately 5 years. We've developed our own 360 tool for use with students as well as a number of team feedback applications. Some faculty are also using it for research purposes; it does a great job of collecting social network information.

良いポイント:

Once the survey and report format are set up, it's extremely easy to administer even to large groups. The customer support is outstanding; it's rare that I have a question or concern and don't hear back within a couple of hours--often with accompanying video showing how to fix whatever the issue is. The surveys follow Qualtrics format, which makes them easy to set up and administer. It's easy to get information quickly about response rates and to program in reminders.

改善してほしい点:

It can be challenging to format the reports to show the precise group-level information you want. That said, the outstanding customer support helps a lot with this.

Great Software for Employee Experience

製品を使ってみた感想： This was great and finding out what our employees are thinking and steps needed to resolve issues.

良いポイント:

The ability to customize surveys for specific things you are looking for.

改善してほしい点:

Nothing, I love the software. I guess because the software is so easy to use it can be difficult knowing how to build surveys to get the results you want.

The Best Survey Design Software!

製品を使ってみた感想： Qualtrics is by far the best survey design software out there, especially for advanced users that possess knowledge of HTML, CSS, JS. Highly recommended and the uses cases are limitless.

良いポイント:

It's simplicity!

改善してほしい点:

The menu groupings are not always clear.

Can't Beat Qualtrics

製品を使ってみた感想： We use Qualtrics both internally in our office (about 50 people) and when polling the broader organization of 10,000+. It's fantastic for both purposes, and the reporting functions allow us to drill deeply into the data for multiple purposes. The anonymity function is really impactful, too, as it gives our staff more freedom to communicate openly on sensitive topics, so our surveys aren't filled with the usual pro-company babble we got on other platforms. We need accurate, honest information in our field, and Qualtrics helps us get that in spades.

良いポイント:

The depth and breadth of the assessment design and reporting tools is absolutely unrivaled, and we really appreciate the clean user interface.

改善してほしい点:

This is one of the select few software packages with which we have yet to find a fault worth mentioning.

The complete package!

製品を使ってみた感想： it's our standard survey tool, and does everything we need it to (and more!)

良いポイント:

easy question routing, lots of answer-type options, good analytics.

改善してほしい点:

sometimes fiddly UI - eg the survey list unfilters itself after each search, and moving questions around can be laborious.

Excellent, mostly because of customer service

良いポイント:

Once you get the hang of it, it's easy to use. I do like the variety of different formats for displaying data- however, it would be really great if you could add a fully customizable table option. Sometimes I want to display data in a certain way but there is not a preset table that will allow me to do so.

改善してほしい点:

My one really big gripe is that it is really tough to format reports- I would recommend adding guidelines so text boxes and shapes can snap to a grid and everything will be easier to align. Similar to adobe illustrator. I have to manually go through the report and adjust each object and eyeball to see whether or not everything is properly aligned- it's a real pain. I would think adding guidelines in the report section would be relatively easy from a programming standpoint as well. Also, not sure whether or not this is really your fault, but we have been having a lot of issues with evaluators receiving the automated messages that get sent to them. They might just be getting sent to the spam folder in their email, not sure how this would necessarily be fixable in the future.

support person really helped me solve the problem

製品を使ってみた感想： have been able to collect data for survey research

良いポイント:

once the survey is created the data collection works well. In most cases I have been able to create questions in a form that works for data collection

改善してほしい点:

I would like more ability to randomize selections. I wanted to do a double randomization. Pick a random number of choices from five different groups. I had to do this manually rather than have the software do it

Good Employee Survey Tool

良いポイント:

As an HR Leader, we use Qualtrics to pulse check our employees often. I like the ease of creating and using surveys through this platform. Customizing is simple and user experience is solid.

改善してほしい点:

I don't like the difficulty with adding additional editors to a survey (unsure if this is because we don't pay extra for this or if it's just not possible). Additionally, I do not like how the responses for qualitative data are reviewed post-survey.

Qualtrics An Effective Survey Tool

製品を使ってみた感想： Qualtrics is a good tool overall! I will still keep using as it helps me in my reports and summaries.

良いポイント:

I like this because at work I am in charge of reporting the survey results and reports for the school.

改善してほしい点:

Sometimes it is hard for me to recap the summary and when I copy and recreate a survey form, I find it hard to copy and edit.

Qualtrics EmployeeXM is great for gathering data

製品を使ってみた感想： Qualtrics Employee XM is a great tool for collecting a variety of data.

良いポイント:

We use Qualtrics EmployeeXM for its survey features, which allows us to effectively gather data from a variety of end users. It makes our lives much easier in data collection.

改善してほしい点:

My least favorite part of Qualtrics Employee XM was the learning curve that had to be overcome when first starting to use it. It's not always intuitive.

I work in research and Qualtrics has been a phenomenal help and asset. It's fairly easy to use too.

製品を使ってみた感想： Easy survey design and costumer service

良いポイント:

The customer service is by far the best I've seen. I like that I can call the customer service reps on the weekend.

改善してほしい点:

It's on the expensive side, therefore nonprofits may use its competitors (like surveymonkey) because of price. There should be ways to make it more affordable.