HubSpot Sales Hubのレビュー

Wish we had started using Hubspot earlier

製品を使ってみた感想： I wish I had moved from our previous tool (Streak) before. Hubspot is intuitive, just works and it generates good results.

良いポイント:

1) Grows with you Although it offers a gazillion features and possibilities, just like Facebook, it just grows with you and how you use it. I tend to discover some additional possibilities along the way, even after +6 months of using it, but it always gets better for my use cases. 2) Easy sequences & follow-up The sequences in Hubspot just work. Once set up - which is easy - I can add users one by one, tailor the message a bit and send out. Every mail sent is a mail I otherwise would have not gotten the time for to send it and just gives back results. It's more a sequence praise than Hubspot per se, but Hubspot's approach just works for me. 3) All-in-one The fact that the landing pages can be created very easily, that you can send marketing emails, have chat on your website etc is a major plus. 4) Community The fact they are big makes for a slew of Fiverr guys ready to help me out when in need.

改善してほしい点:

1) Only community Although I consider the fact they have a large community as a plus, the fact that you sometimes have to rely on the community to upvote features makes that my 'personal' impact on the roadmap is low. Even with a lot of upvotes there is no guarantee that Hubspot will alter the product. 2) Constant changes in pricing & feature lists I have recommended others to use Hubspot for their features in a specific pack I use. However, pricing & features change so I sometimes mistakenly try to get people on board whilst pricing has gone up or features are missing for the acceptable pricing. 3) The neverending upsell It makes sense that with more needs, more tools can be of assitance. But in Hubspot's case, there is a lot where we can still grow and where they can still charge me more. An acceptable all-in-one pricing would be welcome, because for now I do not use some features because of the big pricing gap.

検討した類似製品： Intercom

HubSpot Sales Hubに決めた理由： Streak was perfect as a Gmail add-on. But it missed some features such as sequences (repeat emails).

HubSpot Sales Hubに切りかえた理由： We had a startup pricing benefit via our collaboration with an accelerator which lured us in. Knowing what I know, even the full pricing would have been well worth it.

Best CRM for Startups

製品を使ってみた感想： As a marketing person, this is the best CRM to use.

良いポイント:

If you are a Startup, hugely recommend using Hubspot.It is a 100% customizable software to your liking without needing third party intervention. You can do everything In House, unlike Salesforce.Using custom Pipelines, properties and workflows, you can really go deeper with your enablement for the pipelines.

改善してほしい点:

It could be better in terms of forecasting. That's a thing Salesforce does very well and Hubspot lacks in that department.

検討した類似製品： Salesforce Sales Cloud

HubSpot Sales Hubに切りかえた理由： Salesforce is too expensive and also it's not as customizable as hubspot

Useful lead management

製品を使ってみた感想： Overall we are happy with HubSpot Sales Hub as it works much more efficiently than the system we used before.

良いポイント:

HubSpot data automatically sends to our platform so we are notified of updates right away.

改善してほしい点:

Searching for leads and finding notes on specific leads is difficult to find.

Happy User

製品を使ってみた感想： I've used HubSpot for years and I'm still very happy with it! With the other Hubs among Sales Hub, HubSpot is the best available tool.

良いポイント:

The HubSpot Sales Hub is my go-to product for managing my own sales and those of my sales team. The general board view with customizable sales stages (and win probabilities) give a great overview of the sales funnel. The cards shown in the board view can be partly customized too - to show eg. MRR and one-fees that are closely linked to our products.

改善してほしい点:

Maintaining the deals in HubSpot (or in any other CRM) still takes effort. The Gmail/email integration helps much to have all emails tracked, but for me at least the CRM doesn't always feel like the part where I handle all client cases - it's a system where I need to track things. Adding Traitspotter (to see client personality insights) changed this quite much already, but it still feels like extra work to enter stuff in CRM.

Good CRM, Good support team

製品を使ってみた感想： Overall, happy with Hubspot. We can interact with each other within the CRM as to not step on each others toes. We came from a different CRM and it turned out to be a great choice.

良いポイント:

I like the ease of the program. It helps me stay on track, I love the daily sales task reminders. The email integration is nice so that I can track emails outside of the CRM as 90%^ of my day-to-day is done through my business email. Lots of good attributes to keep a sales person on task.

改善してほしい点:

It can be a little confusing at times when setting a sales flow. There are a lot of steps not required in my industry so they can kind of get jumbled, and dont always relate to the steps that I need to take for freight allocation with new customers.

Quickly Scale Up Your Sales Team

製品を使ってみた感想： We are able to track what our sales team is doing and report on it in a way that is easy for leadership and the team to understand
We are able to track goals, hit rate, forecast, and more

良いポイント:

HubSpot has increased our close rate, sales volume, and contact database. It has been a huge value add to our organization and we have much more accurate and usable data.

改善してほしい点:

It does require a dedicated person to implement but their support team is incredible

検討した類似製品： Salesforce Sales Cloud

HubSpot Sales Hubに決めた理由： Act was not able to handle our business needs and is not user-friendly or geared towards modern operations

HubSpot Sales Hubに切りかえた理由： Price and overall offering. Best capabilities for our neds.

Excellent CRM with addons that just make it better

製品を使ってみた感想： Very happy with our investment in HubSpot and we are now taking full advantage of many of its time saving features.

良いポイント:

I found HubSpot to be well designed and highly intuitive.

改善してほしい点:

I have had some issues with how documents are managed and I did have a request for the ability to add customizable task definitions which would suit our workflow better. Not sure if I should be proud or pissed when they added the option to the upgraded version of HubSpot.

Hubspot review

製品を使ってみた感想： It was a good experience in overall for our team

良いポイント:

It is easy to do the first setup and you can organize the fields that you need for your sales team

改善してほしい点:

It is difficult to use for the post sales teams that need to keep track of each item in the warehouse.

Industry Standard, but alternatives might be better for your needs

良いポイント:

-Integrates really well with other tools -- most sales software offer a Hubspot integration which makes really easy to try new 3rd party tools to make your sales stack better

改善してほしい点:

- Didn't have a great way to communicate in the tool -- other software offer things like emailing within your CRM so you can keep everything in one place

Deals at a glance

製品を使ってみた感想： Hubspot offers a great tool to track all the leads we currently have so that none fall through the cracks. It keeps all related documents, meetings, quotes, etc. all in the the deal card. The automatic contact log through Gmail integration can be overwhelming - it captures everything and adds a lot of noise to the system. Setting the default to "tracking off" and only logging what we want to keeps the contact list much cleaner.

良いポイント:

It was very easy to set up and start using. There's something really pleasing about moving deal cards up the pipeline.

改善してほしい点:

The meeting scheduler is lacking basic functionality like canceling and rescheduling. Hubspot has promised to roll out these functions soon. Also, the options for clients to accept a quote and pay are limited. They can only pay 100% of the full amount of the quote. There are no provisions for alternative arrangements like paying half up front and half later.

HubSpot - If you're using another CRM, check this one out

製品を使ってみた感想： While none of the team evaluating HubSpot when we were looking to upgrade our CRM a few years ago, had experience with the product, we were impressed with the user interface, features and functionality offered. We needed to be sure we could easily onboard our sales team and make the transition to this system as easy as possible while providing business value. Integration with our instance of the HubSpot Marketing Hub allows for seamless lead flow from our website, management of leads and deals, tracking of touches whether by email, phone or manual tasks provides us with the ability to ensure follow up with new prospects and current customers.

良いポイント:

While there are many key aspects of HubSpot we find critical, one of the, if not the most critical is the ability to have our HubSpot Sales Hub linked and aligned with our Marketing Hub. We started with the Sales Hub first and the marketing team soon found value in adding the HubSpot Marketing Hub so we have end to end integration allowing smoother demand generation, lead flow and tracking.

改善してほしい点:

Honestly it is difficult to find a con that is a result of what HubSpot offers. We use NetSuite as our ERP for finance and had to work with a 3rd party vendor on a complicated integration between the two that we need to actively monitor as there will be a few instances each month of syncing not going through for a few deals that will result in a needed adjustment.

検討した類似製品： Dynamics 365、Salesforce Sales Cloud

HubSpot Sales Hubに決めた理由： NetSuite is an adequate ERP system but unable to provide us with the CRM capabilities we needed.

切り替える前の製品： NetSuite

HubSpot Sales Hubに切りかえた理由： The evaluation team had experience with prior CRM systems but even though HubSpot was a new system for them, it was chosen for multiple reasons including ease of use, marketing and sales integration and overall business value.

Great for SMBs! startups can't afford it but still great!

製品を使ってみた感想： Great tool overall for Sales teams. A little more expensive that the traditional startup CRMs like pipedrive but still amazing

良いポイント:

It's extremely easy to use, and Hubspot Sales Hub was what we needed. Easy to create pipeline stages, lifecycle stages, and activities.

改善してほしい点:

The only con I found is that there is no real way to connect to marketing hub to communicate lead scoring or lead grading. We had to do that manually.

検討した類似製品： Zoho CRM

HubSpot Sales Hubに決めた理由： It was just more powerful than those at the time I was using it

切り替える前の製品： ActiveCampaign、Pipedrive

HubSpot Sales Hubに切りかえた理由： Zoho CRM looked good but I thought it was too basic

More Flexible, Versatile and Cost Effective CRM

製品を使ってみた感想： I think this is an awesome crm, especially for smb sales.

良いポイント:

HubSpot pretty much does everything, it's like salesloft and salesforce in one. All the features for contacting leads, customers and making tasks and tracking mission critical business info is great.

改善してほしい点:

The reporting and forecasting features might not be the best compares to other options, but we didn't get too far into the weeds here.

検討した類似製品： Salesforce Sales Cloud

HubSpot Sales Hubに切りかえた理由： Hubspot was more cost effective and flexible compared to the top alternative(s).

HubSpot Deals Center point Survey: Upsides and downsides of the Well known CRM Programming"

製品を使ってみた感想： By and large, HubSpot Deals Center is a strong deals programming arrangement that offers a scope of highlights and advantages for organizations. In any case, its expense, expectation to learn and adapt, and restricted customization choices and reconciliations might be disadvantages for certain clients.

良いポイント:

Easy to understand interface: HubSpot Deals Center has an easy to understand interface that is not difficult to explore, making it open even to the individuals who are new to deals programming.Exhaustive highlights: The product offers a scope of elements intended to smooth out and upgrade the deals cycle, including lead following, email following, and record sharing.Coordination with other HubSpot devices: HubSpot Deals Center is essential for the bigger HubSpot set-up of apparatuses, which incorporates promoting and administration programming. This implies that it can coordinate with other HubSpot devices, giving a consistent and exhaustive stage for overseeing client collaborations.Powerful revealing and investigation: HubSpot Deals Center point offers strong announcing and examination abilities, permitting organizations to acquire significant bits of knowledge into their deals execution and distinguish regions for development.Extraordinary client service: HubSpot has gained notoriety for giving incredible client care, with a committed group of specialists accessible to respond to questions and investigate any issues that might emerge.

改善してほしい点:

Cost: HubSpot Deals Center can be costly for organizations on a limited spending plan, especially on the off chance that they require progressed includes or have a huge outreach group.Steep expectation to learn and adapt: While HubSpot Deals Center point is easy to use, it can in any case require an investment to figure out how to utilize every one of the highlights successfully, especially for the people who are new to deals programming.Restricted customization choices: A few clients might find that the product's default settings and formats don't meet their particular requirements, and customization choices are restricted contrasted with a few different deals programming arrangements.Restricted reconciliations: While HubSpot Deals Center point can coordinate with other HubSpot devices, it may not be viable with all of the outsider applications that organizations use in their deals processes.

A unique, low-cost tool for managing everything related to customers, their affairs, and their needs

製品を使ってみた感想： In general, we are satisfied with the change brought about by the use of the HubSpot Sales Hub, whereby we were able to obtain a file for each of our clients, containing all correspondence, transactions, contracts and invoices between us. Using the HubSpot Sales Hub, we were able to send promotions to select listings. In addition, through its distinguished tools, we were able to track all potential customers, through the analytics of the data that is carried out through it. It's a productivity booster, as we can close more deals, keep track of sales and better workflow.

良いポイント:

You can easily upload all records to the cloud so that any team member may view them from anywhere using HubSpot Sales Hub. It is interoperable with various apps and allows for rapid exporting and importation of lists and data. I enjoy how HubSpot Sales Hub categorizes emails and responds to customers. I can control my workflow, assign tasks, sync it with my mailbox, and send messages promptly. The mobile app also sends you regular notifications to keep you updated on all happenings. On my favorite HubSpot Sales Hub Weekly Activity and Reporting Dashboard, I can see everyone's contact information. I like that you can record calls, emails, and consumer interactions.

改善してほしい点:

There is nothing to dislike about the HubSpot Sales Hub, the simplicity, ease of use and unique tools you get with it will allow you to organize your business in a unique style.

Using Hubspot CRM as a primary CRM

製品を使ってみた感想： I liked so much hubspot because I had freedom.

良いポイント:

Hubspot it’s easy to use and most of the things don’t need a IT guy next to you. This makes everything much more easy. From automations to reports if you have average IT knowledge you could walk alone.

改善してほしい点:

Customization. I think some stock reports are not so useful for my business case. Besides this the seller interface doesn’t have a view with the main tasks, news or a feed running things that are important to the rep.

検討した類似製品： Pipedrive、HubSpot CRM

切り替える前の製品： Salesforce Sales Cloud

"End to End Sales CRM tool HubSpot, Many Integrations & Workflows"

良いポイント:

One of the best and easiest CRM available in the market. Dashboards, Automation, Sales module and many more features which makes the work more easy.

改善してほしい点:

There are a few flaws in CRM automation module. Need to address which definitely adds to this great product.

検討した類似製品： Freshsales

切り替える前の製品： Zoho CRM

HubSpot Sales Hubに切りかえた理由： Seamless Integrations

Great for sales and marketing

製品を使ってみた感想： Very happy. I’ve found the system very helpful. I have a better handle on my contacts and leads. HubSpot is very supportive and offer a great training environment which goes beyond just the scope of the system. It does start becoming a little pricey once you start taking on additional “hubs”.

良いポイント:

It’s extremely flexible allowing you to set up your system to match your business processes. Not only that, the number of integrations in offer allows you to add whatever you need to manage your day-to-day operations.

改善してほしい点:

There are some quirks that mean automation can be a little clunky. The most obvious of which is that tasks created by an automation can’t be assigned to a specific task queue related to the activity required.

検討した類似製品： Pipedrive

HubSpot Sales Hubに決めた理由： Ability to better record my interaction history with clients, built a pipeline to track leads and enable improved follow-up and automation

Love hubspot

良いポイント:

We actually ended up upgrading from sales to marketing and then enterprise. Hubspot makes great software that sales people actually want to use. The sales automation is like hiring another sales person for 60 per month

改善してほしい点:

It is expensive and more value could be given for the money but at the same time it works and is easy to use.

Great Sales CRM!

製品を使ってみた感想： From day one I could see the value, and was happy with it. Being able to track documents and emails alone, in my business, is key. It allows me to see which prospects are the most engaged with the content, and that makes all the difference!

良いポイント:

This is a great tool for your sales process. It provides oodles of data about your outreach, about email viewings, detailed data about how prospects are viewing your documents (even which pages, and for how long!). As a whole, it provides a variety of reports, lets you upload more documents and email templates than you could ever need! It integrates seamlessley with GMAIL (this what really what sold me), and operates along side your gmail account. Hence, I don't have to go in and manually add prospects to the CRM, I don't even need to input them via one list of all of them at once. Just working every day adds them one at a time as I work. And if I want to do it on a mass scale, I can do that too!

改善してほしい点:

Cons... well. I feel like I could use a coach to sit by my side and show me everything. There is quite a lot that it does, and for a guy like me who isn't near as tech saavy as I think I am, it's quite complex. I see my colleague utilizing the software to a much higher degree. I feel I will get there, but for now it serves a few key purposes, and is already well worth the expense.

HubSpot review

良いポイント:

HubSpot Sales is truly a hub for all sales from leads to closing a deal. It can house thousands of leads and customers allowing us to have all of our customer lists on one place which allows easy tracking and pulling relevant data. Also, we can create various sales reports to track KPI's.

改善してほしい点:

HubSpot can be expensive if you buy all the different accesses and if you have a large team, seats can get more and more expensive.

Best software for Sales tracking!!!

製品を使ってみた感想： Overall, it's a great tool for keeping tabs on the sales department within your organization. It is very effective and helpful tool for both management as well as individual level. It's a must have tool for every organization!!! Suggestion - An introduction of a reminder or a follow-up notification can be an added advantage.

良いポイント:

Its categorization is really impressive as it allows to classify every stage of the sales process in detail - from lead generation to closed deal/gone cold. It also helps to keep track of all the prospects, deals, and sales performance of the employees within an organization.

改善してほしい点:

It doesn't have the duplicate entry removal feature. Its database for companies' list should be updated from time to time along with the company's logo.

Great product for email tracking!

製品を使ってみた感想： This product greatly increased my sales volume, being able to see when my email was read, and when links in the email were clicked was really a priceless tool.

良いポイント:

Easily track emails in Microsoft Outlook or Gmail. - customer service responds to your issues, tries to help resolve in a timely matter I remember that I had an issue with their notifications once, where they wouldn't show up on my phone unless I turned my computer off; I submitted a request for them to fix this, explained that I didn't turn my work computer off ever, but still needed to get notifications on my phone, and they fixed the issue within a few weeks from my original request! I was completely shocked that they took care of this for me, all of my co-workers said they were now getting notifications as well!

改善してほしい点:

There was a short period of time where they didn't have a cell phone app, but that's not the case any longer. There's really not anything not to like if you pay for the service; my work paid for my premium account, and Hubspot quickly resolved any issues I had.

Good Software But Lacks Basic (and important) Functionality & Expensive

製品を使ってみた感想： Honestly, being a Hubspot customer is a very frustrating experience. Some things are great but there are major drawbacks that Hubspot is unwilling to address

良いポイント:

Central source of truth for salesforce and management team. Good reporting options

改善してほしい点:

There are some key things that are missing that Hubspot seems completely uninterested in fixing. EG. If a deal is closed there is no way to automatically close tasks related to the deal or contact. When you're dealing with thousands of tasks, having incomplete tasks on closed records is a reporting NIGHTMARE. Almost 200 customers have flagged this in the user community and two years on Hubspot are still refusing to address. Also YOU CAN'T CREATE A CUSTOMISED MEETING BOOKING CONFIRMATION - what...???!!! Seriously, you can't event include the meeting time in a customised email to your customer. The standard template contains weird wording that doesn't work in many settings and can't be changed. There are lots of great aspects to Hubspot but these are absolute shockers.

Non-Profit Excels with HubSpot

良いポイント:

I like that HubSpot practices what it preaches. They educate customers (and the public) in inbound marketing techniques, the very techniques they're using themselves to earn customers! The product itself is easy to use and intuitive. Whenever we think up something we want to do (a specific tactic or approach), we always know that HubSpot can accommodate that idea. What I like best is the seamless way in which we can manage all of our blogging, website, social media, and enews all in one platform and see all of the analytics in that same place. Everyday we are logging into Hubspot to schedule social media posts, blogs, edit automated workflows, and more. Other staff use the tool for a monthly touchpoint email they send to their lists of contacts. And weekly, we send our FatherSource enewsletter from within HubSpot using the email templates. Further, HubSpot integrates with our Salesforce CRM, and provides valuable information to our sales staff, which can help them better help our customers/potential customers. We assign leads that come through HubSpot and feed into Salesforce for personal follow-up from NFI staff.

改善してほしい点:

As for what I like least: nothing! Seriously. We couldn't be as successful as we are today without this tool. We have two people managing our marketing and Hubspot acts as a third person. Before HubSpot we were using Constant Contact, The Raisers Edge contact database, Blogspot, and Blackbaud Net Community for our website, and posting separately on twitter, Facebook, and linked in. Now we can do all of this in one place! If I had to choose one thing I like least, it's that there is a not a plug-in for drafting, distributing, and monitoring press releases and incorporating them into overall marketing campaigns. I think HubSpot could help us be more efficient in this way. Fortunately, this deficiency isn't not really a major concern for us.