キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年

Stax Billとは

Fusebillは、あらゆる成長段階でビジネスを拡張するために役立つ、柔軟なサブスクリプションの請求と管理のためのソフトウェアを提供します。

Stax Billの製品詳細

良いポイント:

They were able to build an API into our CMS software that our business has to use to integrate the software flawlessly.

改善してほしい点:

WE REGRET CHOOSING FUSEBILL after wasting hundreds of hours, and I hope I can find the time to find and integrate another solution soon.

Stax Billの評価

評価ポイント

使いやすさ
4.4
カスタマーサービス
4.5
機能
4.3
価格の妥当性
4.3

おすすめ度

8.4/ 10

Stax Billの総合評価は4.5/5です。 (キャプテラに寄せられた43件のレビューより集計)。

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レビューを絞り込む (43件)

Victoria
Victoria
アメリカのAccount and Project Manager
認証済みLinkedInユーザー
建築、設計, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Small Business Best Friend

5.0 12 か月前

製品を使ってみた感想: Great experience, and customer service is QUICK and stellar. I'd absolutely recommend Stax to any Small Business.

良いポイント:

I loved the ease of adding clients, customization, the ability to send straight to their emails, I loved tracking AP/AR - all of it was so, so user friendly. Stax Bill also has a function where they give you a huge "run down" of all trends, marketing sectors, & accomplishments over a week/month/year. Very helpful to visually see what's going on!

改善してほしい点:

Sometimes invoice payment history before a certain date would just.. Vanish.

Tony
アメリカのIT Project Manager
病院、ヘルスケア, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路
ソース:SoftwareAdvice

検討した類似製品:

Fusebill Subscription Software

5.0 5 年前

製品を使ってみた感想: We reviewed their features and compared them to other subscription software systems. They will do our invoicing and interface with our other systems.

良いポイント:

Our company chooses Fusebill as our Subscription Software and Billing System. We are in the process of implementing it now with our internal systems. Great standard accounting reporting.

改善してほしい点:

One of the limitations is the number of API transactions per day. They use more batch systems instead of real-time transactions. They are used to be the complete billing system.

Fattmerchantからの返信

4 年前

We are really excited to be working with CCM and being a partner in your continued success, Tony. Thank you very much for the review.

Julie
アメリカのInvoice and Payroll Manager
消費者サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Stax makes it easy!

5.0 4 週間前 新着

製品を使ってみた感想: It is very helpful to our business. This is something I use daily for our plumbing company. It is helpful when invoicing and keeping track of daily transactions. It is very user friendly.

良いポイント:

It is easy to find and keep track of all our transactions. It is very easy to do refunds and be able to email client straight through the app.

改善してほしい点:

We have had a few issues with payments being duplicated but it has generally been quickly resolved.

Fattmerchantからの返信

4 週間前

Thank you so much for taking the time to write such a positive review about your experience with Stax! We're thrilled to hear that our platform has been beneficial for your plumbing company and that it has made managing your transactions and invoicing a breeze. We're glad to know that you find Stax user-friendly and that it helps you keep track of your daily transactions effortlessly. It's also great to hear that our refund process and the ability to email clients directly through the app have been convenient for you. Regarding the duplicate payment issues you mentioned, we apologize for any inconvenience caused. Rest assured that our team is always working diligently to resolve any problems and ensure a smooth experience for our customers. Your feedback is invaluable to us as it helps us improve our services and better serve our customers. We appreciate your trust in Stax and are committed to providing you with the best possible experience.

認証済みレビュアー
認証済みLinkedInユーザー
自動車, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Need to change a product's price for all customers? Look elsewhere.

2.0 7 年前

良いポイント:

There are a lot of options for custom pricing for an individual subscription. Decent API, though limited in some odd ways (only certain major changes trigger events, others don't. SSO breaks standard login). They'll create some custom reports if a report is missing. They import data, just make sure that you're not live yet when they do it (they messed ours up when importing into live system). I think Fusebill is probably well suited to companies that need to bill a small number of clients with varying prices, discounts and terms. Too many customers, though, and manual updates become infeasible. A single, simple pricing structure won't be easy to update if you have a lot of customers.

改善してほしい点:

Price is on the high side. Slow UI response at the end of the month, though improved somewhat in recent months. Complex UI required a lot of training for our employees to complete simple tasks. Frequent trivial UI updates require additional training. Reporting is not configurable and marginally useful. Cost based accounting isn't supported well. Previously there was a frequent issue with their Authorize.net gateway integration that would show payments in an "unknown" state without notifying us, leaving the customer account in a weird limbo state. We've wasted hours manually looking through customers to fix, and hours working to satisfy justifiably upset customers. Has since been fixed for the most part, but "unknown" payments still crop up sometimes. Currently our biggest problem with Fusebill is updating the price for a product in our subscriptions. We have a price change, and WE HAVE TO WRITE OUR OWN CUSTOM CODE TO CHANGE PRICES on all of our active subscriptions. The inactive ones? They'll have the wrong prices when we re-activate them. Instructions on the custom code to update our subscriptions were given to us 13 days after asking for instructions on changing prices. We never thought that price changes would be a missing feature for a recurring billing system. Hopefully this information is helpful to someone else. WE REGRET CHOOSING FUSEBILL after wasting hundreds of hours, and I hope I can find the time to find and integrate another solution soon

Fattmerchantからの返信

7 年前

Hi, Thank you for taking the time to post a review of Fusebill. At Fusebill we value all feedback from our customers, and we use it to constantly improve. Our Customer Experience team would like to connect with you to discuss your concerns as we strive to ensure the satisfaction of all of our customers. Please reach out to us by email or a phone call to Fusebill Support.

Ritz
アメリカのCEO
経理, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Satisfied stax user

5.0 4 か月前

製品を使ってみた感想: I found thisnsoftware while looking for a cheaper and better alternative to the high fees my client is paying to his merchant. We onboarded ourselves without too much trouble and have been satisfied with the service. I also introduced it to another client and they loved it so far.

良いポイント:

Stax is easy to use and navigate, straighforward and user friendly menu.

改善してほしい点:

Time it takes to deposit the funds, usually 3 days

Isaac
アメリカのFinance Manager
公共施設, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Assertive Payment Processing Approach

5.0 11 か月前

製品を使ってみた感想: Stax Bill is an impressive payment processing approach for enterprises.

良いポイント:

Stax Bill makes the payment and the process of billing speedy and error free.

改善してほしい点:

Stax Bill has attained all the accounting requirements for companies.

Jason
カナダのsoftware engineer
コンピュータ・ソフトウェア, 51~200人規模の会社
使用期間: 2年以上
投稿経路

good billing management tool

4.0 先月 新着

製品を使ってみた感想: good billing management tool and automation of recurring billing and payments

良いポイント:

simplify billing subscription and cover all necessary aspects for payments

改善してほしい点:

UI user interface is not very user friendly

Damian
アメリカのSenior accountant
経理, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Excellence accounting software

5.0 3 か月前

良いポイント:

Great accounting software easy to input bills and transactions

改善してほしい点:

Nothing in particular really good software honestly

Ryan
アメリカのOwner
教育管理, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

I like Stax

4.0 2 か月前

製品を使ってみた感想: Good, we like the simplicity of STax. It has good reports features.

良いポイント:

Stax has an app. It works well. I like the reports feature.

改善してほしい点:

Needs more integrations with other apps and an API.

Taylor
カナダのEngineer
ホスピタリティ, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Automation at its finest - STAX

5.0 4 週間前 新着

製品を使ってみた感想: My experience is good. positive in the fact that this software gives me great relief.

良いポイント:

I love the ease and stress it lets off my shoulders. Knowing I have a toll in my back pocket to help me out.

改善してほしい点:

I dislike that the invoice history is inaccurate at times.

wilson
wilson
コロンビアのTecnico en Sistemas
認証済みLinkedInユーザー
情報技術、情報サービス, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Un software para contabildiad que necesitas en tu empresa

4.0 3 か月前

製品を使ってみた感想: muy grata utilizar este software nos permitio automatizar los proceso de facturacion ya que Stax Bill te genera calculo de impuestos ya sean locales nacionales o internacionales depende el modelo de Negocio implementado, es excelente para todos estos procesos, tiene muchas modalidades de pago por decirlo de alguna manera muy completa para las areas de contabilidad

良いポイント:

es un software que te facilitara los procesos de facturacion de tu empresa por los beneficios que te dara ma misma

改善してほしい点:

es muy util para pagos de procesos tipo SaaS (Software as a Service) servicios de suscripción o empresas con modelos de pago por uso idealmente

Abby
アメリカのAdmin
経理, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Helpful and easy to use, 10/10

5.0 3 か月前

製品を使ってみた感想: Stax Bill is wonderful and provides a very good automated billing and subscription management. Saves you time by taking care of the more time consuming and daunting tasks

良いポイント:

I appreciate how much time it saves on manual billing tasks and it reduces the amount of late payments that we usually have

改善してほしい点:

The detailed reporting and analytics could improve and be more easy to access

Mildre Mercedes
Mildre Mercedes
エクアドルのDocente
認証済みLinkedInユーザー
研究, 501~1,000人規模の会社
使用期間: 無料トライアル
投稿経路

Experiencia con Stax Bill

4.0 2 年前

製品を使ってみた感想: Stax Bill es sencillo de usar y eficiente, lo que representa una facilidad y más accesibilidad para los clientes.

良いポイント:

Fácilmente accesible, organizado y eficiente lo que representa una mayor facilidad para los clientes.

改善してほしい点:

Existen algunos errores con los métodos de pago.

Raul
Raul
エクアドルのAsesor
認証済みLinkedInユーザー
司法, 1,001~5,000人規模の会社
使用期間: 1~5か月
投稿経路

Revisión de Stax Bill

4.0 2 年前

製品を使ってみた感想: En general la plataforma es buena para trabajar con clientes, sus pagos, facturas, créditos y todo lo relacionado. Esta bastante bien.

良いポイント:

Sencillo de usar para rastrear clientes, pagos, facturas, créditos y todo lo relacionado con los clientes.

改善してほしい点:

Creo que es un poco caro para algunos usuarios.

Miguel Angel
Miguel Angel
エクアドルのDiseño
認証済みLinkedInユーザー
機械・産業工学, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Una opción mas para tener control de la facturación y gestión de suscripciones.

4.0 2 年前

製品を使ってみた感想: Es una buena opción para realizar la facturación, pagos e ingresos de una empresa, pero su implementación en pequeñas empresas no puede ser debido a su costo.

良いポイント:

Simplifica la facturación de una empresa, además de facilitar la gestión de suscripciones automatizando los procesos que hay detrás de ello,

改善してほしい点:

Su costo es excesivamente alto comparándolo con otros programas que ofrece el mercado, por lo tanto puede no ser una buena opción para pequeñas y medianas empresas.

Ann
アメリカのOperations Manager
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Excellent Support, Excellent Team, and Ever Improving

5.0 6 年前

製品を使ってみた感想: Fusebill really listens to their customers and they care! They are very helpful in finding solutions to any issues and always come up with some work around.

良いポイント:

Their support team is amazing! Very quick and helpful responses by phone, chat or email. Also, they are always improving. I'm loving their new dashboard customization.

改善してほしい点:

Invoices are written in stone and once posted cannot be edited in anyway unless deleted (this causes movements on the GL). Reports aren't great but ALL the data points are there so if you are an Excel wiz you can make some serious magic. I wish they would become best friends with ChartMogul.

Fattmerchantからの返信

6 年前

Thanks for the great feedback, Ann. I'll pass your kudos on to the team and I'm sure they'll be pleased. We are continuously improving our efforts based on valuable feedback from users like you. Our customer experience team will be in touch shortly to gain any additional insights you may have on the reporting capabilities of Fusebill. We look forward to play a continued role in your success. -Jacob Varghese VP, Marketing Fusebill

Cole
Cole
アメリカのVice President Sales
認証済みLinkedInユーザー
消費者サービス, 201~500人規模の会社
使用期間: 6~12か月
投稿経路
ソース:GetApp

Fusebill has gone over and above

5.0 8 年前

良いポイント:

We had a unique situation with our business and the Fusebill team went out of their way to find a solution. They were able to build an API into our CMS software that our business has to use to integrate the software flawlessly! We have used Fusebill for almost a year now and couldn't be more pleased with our decision.

改善してほしい点:

So far there are really no cons that come to mind. Maybe that the dashboard isn't customizable although the dashboard they currently have seems to have everything anyone would want on it.

Meeka
アメリカのOnboarding Specialist
情報技術、情報サービス, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Fusebill for mHelpDesk

4.0 6 年前

良いポイント:

The Self Service Portal for our customers The ability to auto update experiencing cards Ease of changing/upgrading subscription plans More Secure

改善してほしい点:

Minor glitches -Address fields sometimes malfunctions when updating billing info - If another account is open in the same browser, sometime accounts will mimic the changes or another

Fattmerchantからの返信

6 年前

Hello Meeka, Thank you for your feedback. We are glad that you are enjoying the auto updates for expiring credit card, ease of modifying your subscription plans, and the security. Do not hesitate to report any issues you may find and our CS team will be glad to help out. We continue to take all feedback into our development road map. Jacob Varghese V.P. Marlketing, Fusebill.

Jessica
アメリカのDirector of Warranty
医療機器, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Love the Software

5.0 6 年前

製品を使ってみた感想: My overall experience has been a great one, thank you.

良いポイント:

I like the ease of it all. Love the new features. This makes it so much easier to find out what cards are about to expire. If I need help, when I call customer support they are there to help. Even if I have to leave a message, they get right back to me.

改善してほしい点:

The thing I liked lease was the credit card expiring notice and also it would be nice to have this feature for expiring subscription plans as well.

Fattmerchantからの返信

6 年前

Thank you for taking the time to leave your feedback for us, Jessica. We are glad to hear you are loving our new features including the easy visibility into credit cards that are approaching their expiry dates. We're looking forward to continue to play a role in your success. Jacob Varghese VP, Marketing Fusebill

認証済みレビュアー
認証済みLinkedInユーザー
メディア制作, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

Could be better

3.0 6 年前

良いポイント:

If we talk about features I think it is one of the best. They need to make sandbox environments better. UX should better and easy to use. It is slow and complicated.

改善してほしい点:

Subscription and Term Management. They way it is done I think meets our expectations as much possible.

Fattmerchantからの返信

6 年前

Thank you for your feedback. We are glad you think our features are among the best. Hope you are enjoying the benefits of our most recent upgrade which deal with some issues you mentioned. Our customer experience team schedules meetings with all customers but do feel free to reach out to us if you think there is something crucial to your specific needs, that we can immediately address. We always welcome all opportunities to improve our solution. Jacob Varghese VP, Marketing

Mike
アメリカのSenior Onbording Specialist
情報技術、情報サービス, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Underestimated

5.0 6 年前

製品を使ってみた感想: It's been great integrating into our CRM platform. We are now able to see everything all in one place and then dig in with direct link to Fusebill UI.

良いポイント:

The interface is very modern and pretty easy to use. Some things are buried and hard to find, but after a few weeks of usage it really becomes second nature and overall very satisfied.

改善してほしい点:

Not too much. There are a few things that could be more visible and easy to find/locate for first time users, but as I mentioned after the learning curve it is a pretty easy to use interface.

Fattmerchantからの返信

6 年前

Thank you for taking the time to leave a review, Mike. We look forward to continue working with the team at mHelpDesk and your suggestions to improve our solution. Jacob Varghese VP, Marketing

Stephen
アメリカのProject Developer Coordinator
マーケティング、広告, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Fusebill for Startups

4.0 6 年前

製品を使ってみた感想: Company needs to step into the world of real accounting.

良いポイント:

As a first step into legitimacy for a small startup fusebill covers all the bases. So far my favorite part is the customer service. Weekly meetings with your rep are very helpful.

改善してほしい点:

The UI is confusing. And as far as navigation goes there is just not enough emphasis in UX

Fattmerchantからの返信

6 年前

Thank you for your valuable feedback, Stephen. We are glad you find the customer service and weekly meetings of value. As we continue to work with The HOTH, we look forward to your suggestions that will help us serve you even better. Jacob Varghese VP, Marketing

Selena
アメリカのOnboarding Specialist
経理, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Good for the cost

4.0 6 年前

良いポイント:

Easy of use. Pretty easy to get set up on and works well for our customers.

改善してほしい点:

Change is always hard so getting set up wasn't the easiest process but that is more internally then has to do with the system.

Fattmerchantからの返信

6 年前

Hello Selena, Thank you for taking the time off to provide a review. We are very glad that Fusebill adds value for your customers and look forward to continue working with the mhelpdesk team. -Jacob Varghese VP. Marketing

Niahmu
アメリカのClient on boarding specialist.
情報技術、情報サービス, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Fusebill Review

5.0 6 年前

製品を使ってみた感想: Updating payment and account information for customers and upgrading their subscription

良いポイント:

The easy navigation and ability to update accounts for customers quickly

改善してほしい点:

Non come to mind at the moment. I have had a very positive experience so far.

Fattmerchantからの返信

6 年前

Hello Niahmu, Gret to hear that your experience with Fusebill has been positive. Thank you very much for the feedback. We really appreciate it. -Jacob Varghese V.P. Marketing, Fusebill

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Complex But Useful

3.0 6 年前

良いポイント:

Ease of use for our customers allows them to have a self service billing portal

改善してほしい点:

Some processes are complex and not very intuitive

Fattmerchantからの返信

6 年前

Hello, Thank you for your feedback. Please do not hesitate to contact our friendly customer support team if you require additional assistance.