キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年
JIRA Service Managementとは
Jira Service Managementは、迅速に行動する必要のあるチームをサポートし、優れたサービス体験をともにすばやく提供するITサービス・マネジメント・ソフトウェアです。
Offers a wide variety of customization options making it easy to tailor to multiple business needs. Dashboard shows you what cases you have open and the stages the cases are in.
Custom domains, multiple email handing, enhanced portal customization, the basics... all missing.
レビューを絞り込む (707件)

Simple and effective task management software
製品を使ってみた感想: It's useful for monitoring progress and coordinating the many tasks that have been delegated. In fact, the tool's progress track can be used to make estimates for the deadlines themselves.
良いポイント:
We utilize Jira to proactively guard against issues, notify clients when they are discovered, and monitor their progress and enhancements. Having the assignor's identity and that of the assigned person clearly shown also helps establish trust.
改善してほしい点:
I had trouble finding older tickets or finding out who else had been assigned to the key I was working on; an internal chat function could greatly benefit those of us waiting for clients to respond to comments.
Our service desk getting lots of help from it.
製品を使ってみた感想: It has empowered our IT team to provide efficient and effective support, leading to increased employee satisfaction and reduced downtime. The platform's comprehensive features and integration with Jira Software have made it an essential tool for managing our IT service desk and streamlining our operations.
良いポイント:
It has transformed our IT help desk into a well-oiled machine. I love the intuitive portal that allows employees to easily submit requests, track their progress, and access helpful knowledge base articles. The automation features and customizable workflows have streamlined our processes and improved our response times significantly.
改善してほしい点:
Reporting capabilities, generating custom reports and dashboards can sometimes require a bit of technical expertise.
Jira is a good tool but need to know the limitation
製品を使ってみた感想: The ITSM offers a high-quality service and a competitive price compared to other tools. However, it requires a skilled implementation partner for a successful deployment. This tool also needs ongoing support and maintenance to ensure optimal performance. It is not advisable to rely on a short-term professional service during deployment without continuous support/improvement.
良いポイント:
Jira's ITSM module is user-friendly and intuitive. You don't need much training to master it. One of the features I appreciate most is the ability to mention other people with @ in the comment section and keep them updated on the ticket status.
改善してほしい点:
The IT asset management module is very complex and requires a lot of configuration to enable the basic features. The out of box feature in this module was not useful for my purposes. I had to set up the IT asset classes from the schema level, which was time-consuming and tedious.
Powerful Bridge with Developer
製品を使ってみた感想: It is extremely helpful product to know the developement and bugs related progress and to keep track on all the ongoing information.
良いポイント:
Perfect tool to keep track on the request and make a bridge with the developer team. Able to edit content , know the progress , discuss the issues are quite easy and effective with Jira. To see the histories of JIRA and to link the related issues it's all good.
改善してほしい点:
Jira is somehow costly for small orgs. Little bit complicated platform with excessive options.
Great Product!
製品を使ってみた感想: I use Jira Service Management as a ticketing system as an IT helpdesk Tech. I love this product and it helps me to keep track of all my work as an individual.
良いポイント:
The thing that I like most about this product is the portal that shows all my open tickets. I can edit the title to have more information to keep track of exactly what that ticket is. I also like how I can organize it to show what I have open vs what the portal has open in terms of tickets.
改善してほしい点:
There is not much to dislike about my use of the product,, I think the one thing that was nice that is no longer in use is the ability to filter your workload in the filters section. Previously I was able to easily filter my workload to show how much I had gotten done in X amount of time but I am no longer able to do that in the way I had previously.
JIRA-Legal
製品を使ってみた感想: Mostly positive. Being in the Legal group we have found another system that works better for us.
良いポイント:
JIRA is a good ticketing system and works well for I/T management - even though I am not in I/T.
改善してほしい点:
There is a double-edge sword meaning, all of the history stays with it, meaning, the ticket becomes very long, but then again, all the history is long. I also have had problems adding someone to a ticket where they can input.
Efficient ITSM Tool
製品を使ってみた感想: My overall experience with JIRA Service Management has been positive. It is a reliable tool for IT service management once configured properly.
良いポイント:
- Seamless integration with other Atlassian products, such as JIRA Software and Confluence. - The interface is intuitive - Flexibility in configuring workflows and automation - Customer portal is user-friendly and simplifies the process of submitting and tracking requests
改善してほしい点:
The biggest downside is that customization, while powerful, can be overly complex for non-technical users. Certain advanced features require a deep understanding of JIRA’s configuration options or even scripting with tools like ScriptRunner.
Best System out of all
良いポイント:
Most feature rich ticketing/project system
改善してほしい点:
Clunky and slow at times, will freeze up for minutes wen making changes
Powerful ITSM Tool for Streamlining Service Requests and HR Ticketing
製品を使ってみた感想: Jira Service Management is a powerful and flexible tool for managing HR requests and streamlining service delivery
良いポイント:
customizable workflows for hr processes and good centralized ticket management
改善してほしい点:
Interface can feel a bit overwhelming and the pricing for advanced features is high.
Great tool for managing service tickets
良いポイント:
User friendliness is great and its unified platform makes it easy for submitting any requests/tickets that can be categorized easily.
改善してほしい点:
There have been occasional glitches that deleted my requests and tickets but not much issues other than that.
JIRA is the best overall Bug & Issue Project Management tool
良いポイント:
- JIRA is very simple to setup & deploy for beginners & can also be used very effectively by advanced users- Has integrations with other tools- JIRA helps report, manage & track bugs, product features via tickets in 1 place- JIRA has history of tickets, work logs, etc that help document projects & promote overall accountability
改善してほしい点:
- JIRA can be expensive for small companies & small teams- JIRA needs licenses for users just to view the JIRA board & tickets
検討した類似製品: monday.com
切り替える前の製品: Google Sheets
JIRA Service Managementに切りかえた理由: We chose JIRA as everyone were familiar with the tool & had prior experience with using it.
Very happy 2+ years use of JIRA.
良いポイント:
Pretty much everything to do with ticket management and notifications from our internal 'customers'
改善してほしい点:
The search functionality could do with some work when looking for older tickets and the searching of 'similar requests'
検討した類似製品: Zoho Desk、Zendesk Suite
JIRA Service Managementに切りかえた理由: More customization that some of the competitors but not so much so as to make it confusing to set up.
Jira Service Management a Powerful Ticket System
製品を使ってみた感想: Overall when the software works it does the job, it's a bit of a nightmare to configure and the costings are not the cheapest but not as expensive as competitor products, i.e. zendesk, freshdesk etc.
良いポイント:
Works very well as a ticket system, it's very customisable and uses JQL for custom queries if you're inclined towards detailed reporting. Third Party Addins available online in their marketplace and bountyful automation features.
改善してほしい点:
It's very difficult to setup requires alot of time and effort and the software is not userfriendly so if you're implenting for a team that isn't IT literate then perhaps include some extra training days.
検討した類似製品: Freshdesk、Zendesk Suite
JIRA Service Managementに決めた理由: We outgrew spiceworks and required a real ticket system
切り替える前の製品: Spiceworks Cloud Help Desk
JIRA Service Managementに切りかえた理由: Functionality was near identical it came down to price and the fact we already used Jira for our Dev enviroment.
Jira is your ally for scrum management!
良いポイント:
The flexibility, all the things you can setup for a project to be tracked here, the board management, workflows, assignments, roles and that fits so great for Scrum teams.
改善してほしい点:
We are lacking to have a free test cases management in Jira.
JIRA keeps us on track
製品を使ってみた感想: Overall, very happy with what we get from the JIRA platform. It's fast & intuitive to keep our teams aligned.
良いポイント:
I love using JIRA as a PM tool. It makes our ability to communicate laterally in the org much more streamlined.
改善してほしい点:
This may be more of an internal "how we implement" the tool, but crossing into other depts boards or tickets is a hassle since even viewing requires an access approval.
JIRA Service Management Review
製品を使ってみた感想: Overall, usage of this tool helps a lot for task managment.
良いポイント:
What I like the most about Jira is the management of tasks. You can monitor real-time the tasks assigned to you and work on them.
改善してほしい点:
When you have lots of tasks it can be overwhelming to look but priority system can help manage and organize the tasks that was created.
JIRA : Hero of Project Management Tools
製品を使ってみた感想: its a great experience using JIRA and I would recommend it to use .
良いポイント:
its workflow management - easy transition from one state to another .access management - restricting users from updating or configuring boards to avoid unintended confusions .bug tracking and user story creations - made my easy to track and progress in right direction .
改善してほしい点:
with my current usage of JIRA - nothing I dislike about JIRA - it does everything that I am asked to do .it
Jira service mamagent is useful for me
製品を使ってみた感想: My total idea is the Best choice for ticket management
良いポイント:
Usage and crearimg tickets are so easy and have good interface
改善してほしい点:
I do not have something bad for jira management
Great Project Management Tool that enables teams to cross collaborate and become efficient
製品を使ってみた感想: It is very user friendly, once the adoption and the knowledge of what is trying to be achieved, Tasks become a huge help on a daily project lifecycle
良いポイント:
The most important part of the Jira functionality is the availability to enable teams to create, update, comment, assign, and establish a clear channel, and expectations that are required to complete a project in an organized and efficient fashion, the feasibility of documenting and creating a project status report based on tasks, pre-defined or project tailored tasks.
改善してほしい点:
I believe that graphical interface dashboards would help to be robust, meaning, more detailed information, and the availability to generate clear reports is always useful for clients that don't want to access Jira, and just want an insight dashboard or the Project Lifecycle.
Jira Service Management
良いポイント:
Good tool for managing task progress in a project
改善してほしい点:
There's a learning curve associated with using Jira service management.
A wow experience with Jira Service Management
製品を使ってみた感想: It is a wow experience and task made easy.
良いポイント:
Jira Service management tool gives a 360 view of the ticket life cycle. I like the fact that you pick a ticket and find all related tickets or related dependency services being affected by the incidence raised. There is also an easy to find knowledge from it knowledge management repository when resolving an incidence or request.
改善してほしい点:
I am yet to discover what I least like about it
A Powerful Software for Efficient Software Development Management
製品を使ってみた感想: JIRA is a highly powerful software that excels in managing software development projects. With its robust features and functionalities, it offers a comprehensive solution for teams to track and organize their work. However, it can be overwhelming for users due to the extensive customization options available, which may lead to a learning curve and occasional complexity
良いポイント:
- Powerful project tracking: it provides an extensive range of tools and features to effectively manage software development projects, including issue tracking, task assignment, and progress monitoring.- Customizability: The software allows for extensive customization, enabling teams to adapt it to their specific workflows and requirements.- Integration capabilities: it seamlessly integrates with various development tools and platforms, facilitating collaboration and enhancing productivity.- Reporting and analytics: it offers robust reporting and analytics features, providing valuable insights into team performance, project progress, and issue resolution.
改善してほしい点:
- Steep learning curve: Due to its vast customization options, JIRA can be initially overwhelming for new users, requiring time and effort to fully grasp its functionalities.- Complexity: The extensive features and configurations available in JIRA can sometimes make the software feel cumbersome, especially for smaller, less complex projects.
An easy to adopt Service Management platform from a trusted company.
製品を使ってみた感想: Rollout was pretty easy. We already used Jira for Agile Project Management, so the interface was familiar.
良いポイント:
It was easy to configure and use. Managing the tickets is straight forward and intuitive. The UI was well thought out.
改善してほしい点:
There isn’t a comprehensive user community or help documentation compared to products that have been in the industry longer.
Great sofware and easy to use
製品を使ってみた感想: The customer portal is easy to use, Customers can submit requests, track ticket statuses. Automation and integration with other software is helpful
良いポイント:
Automation ability to streamline a number of tasks, tickets management
改善してほしい点:
Reporting and dashboards needs some improvement and ability to customize will help
Great to for work management and yracking
製品を使ってみた感想: Great tool. Every company should use it.
良いポイント:
Brilliant tool. Bug free. Give nice reports. Love the querying tool to extract data.
改善してほしい点:
None. I haven’t heard of any other software doing that great job as jira.