キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年

FileInviteとは

シンプルでセキュアなインタフェースにより、顧客から情報と文書を収集するプロセスを自動化することができます。

FileInviteの製品詳細

良いポイント:

Simple for clients to use and simple for our staff to use. Love the google drive integration and how it renames the files as per your request items.

改善してほしい点:

Pretty quick learning curve (especially if you're using it regularly), but frustrating only in that it feels more difficult than it needs to be.

FileInviteの評価

評価ポイント

使いやすさ
4.6
カスタマーサービス
4.8
機能
4.4
価格の妥当性
4.6

おすすめ度

9.1/10

FileInviteの総合評価は4.7/5です。 (キャプテラに寄せられた99件のレビューより集計)。

FileInviteを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (99件)

Ryan
Ryan
アメリカのBranch Manager NMLS 250511
認証済みLinkedInユーザー
銀行, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

It has streamlined the document exchange with my clients. The sync feature, saves us hours of time!

5.0 7 年前

製品を使ってみた感想: It is a huge time saver!

良いポイント:

Easy to use, they have a great and responsive support team. The client interface is allows for an easy way for clients to upload documents.

認証済みレビュアー
認証済みLinkedInユーザー
銀行, 11~50人規模の会社
使用期間: 1年以上
投稿経路

This saves me SO much time, and makes my job more enjoyable.

5.0 3 年前

製品を使ってみた感想: I don't know I used to do my job before FileInvite?! It has really changed the way I work, I have a lot more time to focus on important tasks, rather than chasing people for the right documents. Not to mention, whenever I've had an issue or I don't know how something works, the customer service team has been on hand to help. For your sake, seriously consider this software, it solves so many problems I didn't even know we had!!

良いポイント:

Fileinvite does exactly what good software is meant to do. It makes life easier! I get the documents I need from my colleagues and their clients so quickly. If something isn't quite right, I reject it in file invite, and they usually send me the correct documents in a few hours. It also does all the file organising for me!

改善してほしい点:

My only grievance is that I can't transfer an invite to a colleague. We worked around it when I went on leave, but it would be a great addition.

FileInviteからの返信

3 年前

Hi there, thank you for your kind review! Regarding your feedback, we've recently added this feature Transfer Invite. Checkout https://help.fileinvite.com/en/articles/5401626-transferring-ownership-of-an-invite for more info or contact our Customer Success team at [email protected] if you have any questions.

Alanna
ニュージーランドのClient manager
金融サービス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Its great however it is a long winded path to get into drop box

3.0 7 年前

良いポイント:

I like how all uploaded info can go straight to our clients efile into their personalised file under drop box,

改善してほしい点:

Not liking the amount of clicks you need to go thr ough to get to the path in their efile under our drop box.

認証済みレビュアー
認証済みLinkedInユーザー
経理, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Great support for biz process

5.0 3 年前

製品を使ってみた感想: It helps to keep control over document requests.

良いポイント:

Easy to collect similar list of uploads from various customers. Great digital signing option.

改善してほしい点:

Status {RETURNED} is confusing in case some invites were not correctly completed.

FileInviteからの返信

3 年前

Thanks for your feedback! Occasionally, clients click the 'I'm Finished' button before they are done, which marks the Invite as returned. In these instances, you can simply reopen the invite and reach out via in-app messaging to clarify what documents are still required. I hope this helps! Please reach out to us at [email protected] if there is something else going on, we'd be very happy to assist.

認証済みレビュアー
認証済みLinkedInユーザー
金融サービス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

FileInvite

4.0 5 年前

製品を使ってみた感想: Document collation is an important part of our process. Prior to using this system we would normally have clients emailing documents to our email address. The risk to this is of emails being missed in among the volume of emails we get and the process not operating smoothly.

良いポイント:

Our clients find FileInvite easy to use which is our ultimate aim when using this type of document collation service. Once set-up it is easy for us to manage the process with documents being converted into PDF and transferred into our online system automatically ready for us to check and utilize for our clients application.

改善してほしい点:

When we use our templates there are times that some of the documents being requested within the template are not required for the client involved. We can only delete one document at a time. It would be great if we could check the documents we don't need and then press delete rather than having to delete each one individually.

認証済みレビュアー
認証済みLinkedInユーザー
経理, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Great Software

5.0 3 年前

良いポイント:

I love that its easy for my clients to use

改善してほしい点:

That i can only do 25 requests a month and i need more than that in a given month sometimes.

FileInviteからの返信

3 年前

Thank you for your kind review! We put a lot of effort into making the experience as seamless as possible for yourself (the requestor) and your clients (who you are requesting information from). Please get in touch with our customer success team at [email protected] if you are running into requests limits frequently. There are different ways that we can structure your plan according to your business' needs.

Clinton
オーストラリアのDirector
認証済みLinkedInユーザー
銀行, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Get docs faster - its what it does!

5.0 6 年前

製品を使ってみた感想: We are mortgage brokers - our problem has always been that to collect dozens of documents to submit a mortgage application was a convoluted and time consuming process. We would always miss documents and be in and out of emails checking off against a manual spreadsheet. Quite simply... this sucked. When we found Fileinvite I knew immediately this would save us a ton of time and improve our client experience. We have been a user for two years now with zero regrets.

良いポイント:

Simple for clients to use and simple for our staff to use. Love the google drive integration and how it renames the files as per your request items. The the UI is pretty polished

改善してほしい点:

Some of the menu systems require more clicks than should be required. No google contact or CRM integrations yet (work arounds with Zapier though) Fairly minor issue in my mind.

認証済みレビュアー
認証済みLinkedInユーザー
, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Easy way to collect the documents without chasing the client

5.0 7 年前

製品を使ってみた感想: Easily collect documents and keep track over them without chasing them for documents

良いポイント:

Great way to easily invite the client to upload documents and track them,frequent notification free from manual chasing them

改善してほしい点:

many more additional features can added,timestamp,sent out share etc so as may features can be added

認証済みレビュアー
認証済みLinkedInユーザー
銀行, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Great document collection tool - makes the process easy to collect documents.

5.0 7 年前

製品を使ってみた感想: Ease of use. Streamlines the document collection process. Speeds up the document collection process.

良いポイント:

Easy to implement. Customized branding for mid and higher grade applications. Works with several applications and easy API integration. Nice product for price. Good for single, team or corporate application.

改善してほしい点:

White Label in highest grade only. Needs ability to set workflows and timed actions. Needs an unlimited Invite option.

認証済みレビュアー
認証済みLinkedInユーザー
金融サービス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Enjoying this application.

5.0 6 年前

製品を使ってみた感想: I like this application and use it on the regular basis as part of conducting business.

良いポイント:

Facilitates collection of different documents very easy. Allows to collect different information, efile it and forward to the clients in an efficient manner. Like the automated reminders.

改善してほしい点:

Would be very helpful to have some additional features added, like a time stamp, for a example.

Nikunj
オーストラリアのAccountant
経理, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Easy to collect documents from clients

5.0 3 年前

良いポイント:

The most amazing feature of file invite is to copy the file invite and templates. It makes so easy to collect all the documents from clients.

改善してほしい点:

When you search file invite it takes a lot of time to process and show the results.

FileInviteからの返信

3 年前

Thank you for your review Nikunj! We've made some speed improvements to the service recently which is getting great feedback. Please reach out to us at [email protected] if this is still an issue.

Kevin
アメリカのMedia Marketing Lead
小売, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

Easy interface

5.0 2 年前

良いポイント:

It is a great advantage that it has an easy interface that the user can learn very easily. It is a user friendly application.

改善してほしい点:

Increasing the number of requests more will increase my usage. This is its only limitation, but it is very important to many users.

FileInviteからの返信

2 年前

Thanks for your review. It's awesome to hear you like the easy-to-use customer portal - we like it too! When it comes to the price per invite - depending on the size of your team, the more invites you send, the cheaper each invite is. Please have a look here at our pricing options: https://www.fileinvite.com/pricing If your team is large enough for the enterprise plans please give us a call so we can tailor a custom Fileinvite plan just for you.

Santino
ジャマイカのStudent
教育管理, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

FileInvite Review

4.0 3 年前

良いポイント:

FileInvite is very easy to navigate with great features to communicate between clients and myself. A very secure platform that allows for us to upload confidential files without worrying. The automated follow ups are an excellent feature that save a lot of time and provides timely reminders. The ability to save files as PDF instead of pictures saves a lot of time.

改善してほしい点:

No major issues have been experienced with FileInvite.

FileInviteからの返信

3 年前

Thank you for your review, Santino. We are glad that our automated follow-up and auto PDF-conversions are saving you time!

Philip
アメリカのOwner
保険, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Very Good near perfect

5.0 3 年前

良いポイント:

Saves time and puts all our files in one please hard to not be happy with it.

改善してほしい点:

I wish I didn't have to add a +1 when creating a new contact if we could set a default region for contact creation to save time that would be great we only do business in the US.

FileInviteからの返信

3 年前

We appreciate your input Philip. We've just released a revised 'Create Invite' process (early February 2022) that makes requesting information from your clients even easier. We've added a dropdown menu for country codes when adding contacts, with the option to set the US as default.

Robert
オーストラリアのCompany Director/ Mortgage Broker
金融サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Mortgage Broking and File invite

5.0 3 年前

製品を使ってみた感想: it enable us to keep notes on all files as a Mortgage broker, which is essential

良いポイント:

Easy to use plenty of room for file notes

改善してほしい点:

Not anything Major really i find it quite easy t0 use

FileInviteからの返信

3 年前

We're glad you find it easy to use. We put a lot of effort into making our products smart and user-friendly, so we appreciate the kind words.

Edward
オーストラリアのBroker
銀行, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Thanks FileInvite!

5.0 3 年前

製品を使ってみた感想: So far all is good, we'll continue using FileInvite as it helps us documenting.

良いポイント:

It's easy and accessible. Clients can upload documents needed.

改善してほしい点:

None so far. My team and I love using this software. We have not encountered any problems with it yet.

FileInviteからの返信

3 年前

We're glad you and your team love using our product. If there's anything else we can do for you, please don't hesitate to let us know.

Gary
オーストラリアのDirector
金融サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

file invite

5.0 3 年前

製品を使ってみた感想: Very happy

良いポイント:

Ability to customise to my requirements and ease from use from clients point of view

改善してほしい点:

Not enough templates that is specific to my industry. I have to do my forms from scratch

FileInviteからの返信

3 年前

Hi Gary, thank you for your valuable feedback. Regarding custom forms, we do offer a paid customisations service to help you out here. If you're interested please reach us at [email protected] requesting customisation support. Our team will also reach out to you personally on this.

認証済みレビュアー
認証済みLinkedInユーザー
銀行, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Secure document collection

5.0 5 年前

製品を使ってみた感想: I found using this platform to be secure and allows us peace of mind during document transfers.

良いポイント:

It allows to create a secure portal to collect documents. It gives us peace of mind rather than using email its much more secure.

改善してほしい点:

Initial set up and learning how to use it took some time. Once we get it going we all agreed there wasn't a better solution.

Scott
Scott
オーストラリアのBusiness Development Manager / Mortgage Broker
認証済みLinkedInユーザー
金融サービス, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

File Invite Review

4.0 6 年前

良いポイント:

We spend a lot of time gathering required information for clients and their home loan application. We have now templated our requests to suit each lender and we can see if the client has opened it, uploaded info and of course returned it - very simple and easy to use

改善してほしい点:

Not everyone one of clients use it and of course, I would be happier if it were cheaper, but I still think it's value for money

Timor
カナダのMortgage Broker
銀行, 自営業
使用期間: 1年以上
投稿経路

File invite is a game changer

5.0 3 年前

製品を使ってみた感想: Saves time, keeps things organized.

良いポイント:

Saves a lot of time and keeps things arranged and avoids multiple emails from clients with documents all over the place.

改善してほしい点:

The lack of other languages, mainly French and Russian. I live in a country where people sometimes don't necessarily fluent in English. To have an option of other languages will be wonderful!

FileInviteからの返信

3 年前

Thanks for your input! We'll take it into consideration as we continue to make improvements in the future.

Kate Rae
Kate Rae
アメリカのDirector of Leadership Development
認証済みLinkedInユーザー
使用期間: 6~12か月
投稿経路

Set it and forget it -- and still get what you need

5.0 7 年前

製品を使ってみた感想: Hours of my time and focus back.

良いポイント:

I love the "set it and forget it" model. Projects that used to take hours of follow-up to get all the necessary components are now done with a minimum expense of my time: maybe 3 minutes to set up, and another few to download everything once it's returned. The software takes care of sending reminders to my collaborators, and I get to maintain better relationships.

改善してほしい点:

The menu has a lot of options that are symbol-based, so it can be hard to know where to go for what you need. Pretty quick learning curve (especially if you're using it regularly), but frustrating only in that it feels more difficult than it needs to be.

Steve
アメリカのBroker
不動産, 2~10人規模の会社
使用期間: 無料トライアル
投稿経路

Great software

5.0 4 年前

製品を使ってみた感想: Able to obtain required documents from clients all in one portal. Clients can fill in a PDF and even add an electronic signature to the forms.

良いポイント:

Helps the process of obtaining necessary and required documents for clients. The widget which you can place on your business website is invaluable. Once you get past the learning curve, it is easy to use and your customers will like using it. The support is unbelievable helpful and prompt.

改善してほしい点:

None that I can see, other than the learning curve could have been shorter, but I believe a big part of that was me.

FileInviteからの返信

3 年前

We appreciate your review Steve! We work hard to provide the best possible experience for you and your clients! We're glad to hear that FileInvite works well for you.

Patrick
Patrick
オーストラリアのOwner
認証済みLinkedInユーザー
使用期間: 1~5か月
投稿経路

Fantastic experience. Real timesaver.

5.0 7 年前

良いポイント:

Saves me time collating documents. Integrates with bankstatements.com.au which provides a seamless experience for clients to provide statements.

改善してほしい点:

Some clients have complained that it is sometimes slow to upload. Other than that everything is fine.

James
ニュージーランドのMortgage Broker
金融サービス, 自営業
使用期間: 6~12か月
投稿経路

Fantastic - Simple to use and an easy way to gather documents.

5.0 8 年前

良いポイント:

I like how the files convert to PDF and automatically save to my laptop. Also, the ease at which clients can upload information, from their smartphone or computer.

改善してほしい点:

Would like files to sync with OneDrive and Box. Also, the speed throughout the site can be on the slow side.

FileInviteからの返信

8 年前

Hey James, thanks for the awesome review! We stoked that you're enjoying the ease of use for yourself and your clients.

Adam
アメリカのLoan Closer
金融サービス, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

FileInvite Rocks

5.0 5 年前

製品を使ってみた感想: Excellent. This has made the process of gathering information so much easier and our customers seem to enjoy the functionality and security of FileInvite.

良いポイント:

I've been using FileInvite for over a month and it has definitely helped to streamline file collection from customers. I really enjoy being notified when a customer has reviewed the request and uploaded documents.

改善してほしい点:

There were some minor issues with some of the "Live Form" fields but those issues have been resolved.