Motiveのレビュー

Already a very good solution on its way to become greater and greater

良いポイント:

The product is relatively easy and quick to subscribe to, deploy, and use. We love how beautiful and uncluttered their apps are (mobile and desktop). The most needed features are covered with Motive's basic subscription and when coupled with a higher subscription and AI real-time dashcams, Motive leads the way as a premier partner for trucking companies.

改善してほしい点:

We do not hesitate to use their 24/7 support (phone/chat) to better understand the product and to resolve issues. However, the best way to contact them is by phone as sometimes we tend to be less understood through the chat application and it happened several times we were left without a response for long periods of time. I recommend calling them directly for quick follow-ups and resolutions.

Owner Operator using the app.

製品を使ってみた感想： Like I said it's very easy to use and the logbook never glitches and the camera always has quality and easy to get a video when you need one

良いポイント:

The app and the devices never give me any problems as long as been using it. I prepaid for two years and now I don't have to worry about any monthly payments.

改善してほしい点:

My old app use to let me change the status from driving or to pc. Motive makes u stop for like 2 seconds before you change toys status.

Horrible

製品を使ってみた感想： Horrible

良いポイント:

Nothing. Very misleading sales team. As soon as you signed up, no one is there to help you . You keep getting transferred from one department to another

改善してほしい点:

Horrible customer service. Very misleading sales team . Disgraceful

Very good except?

製品を使ってみた感想： Satisfactory!

良いポイント:

Easy to use and learn, and easy to install.

改善してほしい点:

The pad that I connect to and use the logbook, disconnects and will not always reconnect. That makes it a pain in my backside since I use Agricultural Exemption almost daily during harvest, and into the fall.

Great for Any Driver

製品を使ってみた感想： We have a very good experience so far. It has been a lifesaver for the logbook record-keeping.

良いポイント:

The features I like most are the real-time tracking, trip history and logbook integration. It makes trucking and managing driver much easier with less hassle.

改善してほしい点:

The site is easy enough to navigate with some coaching. A more intuitive format and labeling would be helpful. it seems to take a lot of clicks to access some of the information that should be more readily available, such as histories or reports.

Think what to do next...

製品を使ってみた感想： Already think to look for another provider

良いポイント:

Pros: many different functions, reports, on-time monitoring

改善してほしい点:

Cons: malfunctions and issues happened too often. Even if Motive representatives try to be nice and react at our issues, our drivers daily report issues of connection and good ELD working. (can not understand why it happened so often).The robot of Motive to start a chat - is not enough smart working, does not offer on first step wanted options (consume a lot of my time until I get the needed solution) and after - annoyingly asks me about a reviewNot in all cases I can download a report directly from the site - they send link on e-mail

My review

良いポイント:

Easy to use, just plug it, set up and your all set.Customer service is phenomenal. If there is a problem, they get it sorted out immediately without any hassles.

改善してほしい点:

The cord from the plug in to the ELD unit is way too big. It's like having an extension running across my dash.

My experience with Motive

製品を使ってみた感想： Overall we are happy. It is required by law so we must use it.

良いポイント:

I love that it is easy to connect. Its easy to use and customer service is great.

改善してほしい点:

The price is too high and it is getting higher every year.

JRB Transportation

良いポイント:

It's easy to use and like the fact that looks exactly like a logbook

改善してほしい点:

The one thing I don't like about it is that it doesn't record the accurate city sometimes and when you try to correct it you have to add a comment why

Terrible Company to Deal With

製品を使ってみた感想： Terrible 1/10 would not recommend

良いポイント:

After an initial learning curve the software is actually good.

改善してほしい点:

Even if they had the best product they have a nonesistent customer service. This company reached out and sold us on why we should use them for an ELD service, so we purchased it. After the fact we researched and found out we do not need them because we qualify for an exemption. I called to cancel and they told us they wont refund us ANYTHING even though we only had the service for a month. The product works, but terrible customer service.

Motive

製品を使ってみた感想： I really wish that the customer service was better and that instead of sending sales to solicit us for more equipment, they would make sure the equipment that they have already given is in decent working order. Sending back equipment once it is damaged is also an issue as it is not the easiest process either.

良いポイント:

We utilize the tracking all day, and the ease of getting reporting and logs.

改善してほしい点:

Some of the features are clunky and not streamlined. The customer service is not the greatest, better than some but it takes a long time to receive new equipment if in the event we need it and the support is not great.

Used to be top of their field. Going downhill fast

良いポイント:

I used to sing their praises - if they USED to be a solid platform, then there must be some remaining good bones in there somewhere. They need to get back to basics like knowledgeable customer service. It's super frustrating to call a support line and regularly end up telling the support staff "Yeah... that "solution" isn't going to fix this particular issue" and repeatedly be correct. Maybe they can find their way back to the stellar company they once were?

改善してほしい点:

Degrading support, connectivity issues mean that logs get thrown out of compliance - having to edit and assign drive time after the fact doesn't help drivers keep track of their time, etc. Unreliable.

Small Charter Motorcoach Operator Review

製品を使ってみた感想： I like the software, I WOULD recommend it to an operator. I do know that some operators still use cheaper systems, or something too big for a small operator to use. This is one of KT's best features, size doesn't seem to matter, and it's not too expensive for a small operator., who has to operate with the same requirements or regulations as the larger operator.

良いポイント:

Ease of use. Had no trouble installing and using the logbook feature. State and Federal DOT inspectors have no issues (yet) dealing with this logbook. It saves fuel receipts (important). I can, after some learning, draw the reports I need. KT called me about a connection issue I was unaware of, which was easily repaired. KT keeps up with any FMCSA logbook requirement changes.

改善してほしい点:

Drawing reports can be complicated and clunky. In particular selecting date values is irritating. Search (anything) is missing. Reports difficult to combine for a full-service report (such as an IFTA audit). The dashcam feature is annoying, it doesn't always work, and right now is out of service.

Easy to use

製品を使ってみた感想： KeepTruckin has been a good product. I tried Rand McNally’s & it could not keep up with 2 drivers. Sent it back they sent me a new cord & it still could not keep up with team logs.

良いポイント:

You do not have to be a computer genius to use KeepTruckin it is quite simple & doesn’t break down.

改善してほしい点:

They seem to keep raising the price for what I can offering me other things which I am not interested in for more money.

Motive Review

製品を使ってみた感想： Overall experience is very good and very happy with the products, software and customer service.

良いポイント:

Accessibility and relative ease of use. User friendly.

改善してほしい点:

The “touchy” tracking nature of the ELD when the truck is moving slowly though will put the driver in driving duty status when in Off Duty or Sleeper status.

Wouldn't recommend product unless some changes are made

製品を使ってみた感想： I was very happy with the product itself a few months ago. Lately I have been having some issues with some of the units and they have not been resolved. Customer service takes a lot of time to resolve issues sometimes even taking up to several days.

良いポイント:

KeepTruckin ELD is very easy to install and use

改善してほしい点:

The software itself is very good. It could be better developed to avoid loss of signal in most places.

Over-all the product has promise but there are some issues.

製品を使ってみた感想： Overall, I feel like the product has a lot of good uses, and if it is what people purchase I do not feel that they will be slighted or taken advantage of. Some of the problems (GPS as previously mentioned) are annoying but it only affects the dashboard and not the logs so it is not deal breakingly bad.

良いポイント:

I like the ease of customization and the ease of use. I can show someone how to use this product in 10min and expect that he or she will be able to do the bare minimum required of them with this. Or I can take the afternoon and show someone how to make it work for them personally and the best way for them to use it.

改善してほしい点:

There are a lot of gaps in the GPS service. I notice at least 3 times a month, the gps stops tracking. It will then randomly pick up again. If it is satellite coverage, a better system is needed.

Motive is the easiest option we have used to remain compliant and keep track of our fleet.

製品を使ってみた感想： Overall Motive has solved our needs to remain compliant with FMCSA and to monitor our fleet.

良いポイント:

The biggest pro for me is the ability to self-install all Motive equipment in house and not deal with the headache of trying to schedule Motive, trucks and employees in the same place at the same time.

改善してほしい点:

The biggest downside to Motive is their rewards program. There is absolutely zero customer support to enable you to retrieve your earned rewards that show "pending approval" for an undetermined period.

Great product and service, but VERY HIGH AND TRICKY PRICING

製品を使ってみた感想： Great devices, great software, easy to install and use. But the pricing is very tricky and very high compared to other ELD devices. Customer support is always trying to upsale aditional services and to extend the contract. It is very hard to purchase a used device as they are locked by KeepTruckin, and they do their best to not sale any replacements by extending their ship dates by weeks! This is not ethical business practice.

良いポイント:

Very easy to use, great support page, customer service is accessible and knowledgeable in regards to use of devise and software.

改善してほしい点:

Historical location for drivers is only shown on a daily basis, so it is hard to go back and look at the location of each driver on a period of time, for example, a week.

Poor equipment and support

製品を使ってみた感想： Horrible .. I have over 500+ emails to correct issues with their system over 2 years and still have the same issues. Get constant calls from their support who then never follow up or fix anything ever only to receive an email saying thank you your case has been closed when nothing has been done.

良いポイント:

This should be an asset to my company instead it is a constant aggravation and issue. THe system is full of issues and has never worked or been accurate a single day. the devices fail constantly the website is never accurate or intelligent . I have had the same issues for now 2 years and nothing has been done. They do not understand and customer support is not in the US and very frustrating. the equipment and tracking is never accurate. I have had to replace almost every device now multiple times and have to fight to get anything done about the inaccuracies, they refuse to realize it is an issue with their software yet in the end every time that is what is has been. You cannot rely on any of the reports to be accurate and forget trying to use the trailer tracking as it never works. The logs are always wrong showing the wrong equipment as the system does not update and never works. Unassigned miles will become a full time job you will have to hire someone to do and there devices disconnect and don't track hundreds of miles daily. the integration with prophesy and automatic check calls never work and gives inaccurate info to customers. The dispatching does not work if devices are down and that is daily so it cannot be used to dispatch as they is no way to dispatch to a rental truck or a device that is down and theor devices never work so you cannot use it to dispatch as you would be screwed daily . they are clearly not in transportation and do not understand how it works

改善してほしい点:

everything

Dispatcher's Opinion

製品を使ってみた感想： It's an overall good system, I've had a couple of challenges. I feel there should be assigned TEAMS to handle accounts/issues. The reason being, when I call in I get a different person each time and then a CASE number is created and then I have to wait for a response via email. I believe in good old customer service with live individuals to get things rectified. Some things cannot be handled with emails and require a live person on the other end of the phone.

良いポイント:

As a trucking company we rely on ELDs and tracking. Motive allows for us to track our fleet/assets but there are many times the Solar Gateways need to be recharged and it makes it difficult for us if the asset is sitting at an offsite far way location. Motive has supplies us with cables to recharge the Gateway but if my asset loses charge while in a different state, how do I find it and recharge it? This happens more frequently than desired....just frustrating.

改善してほしい点:

I wish there was a way to input more than one destination address because our trucks have multiple stops as route trucks and I have to continuously make changes rather than inputting all the address at once and watch my driver's progress. I've brought this up to Motive many times. I should be able to input the multiple addresses/route and watch the progress of my driver rather than feel as though I am babysitting them and asking them to call in after every drop.

Please beware of false reviews

製品を使ってみた感想： Customer service is USELESS. I have talked to them so many times that I finally realized that they all read from a script. They all have the same answer when presented with equipment that does not work, and will not stay connected. They would want to switch out the gateway for the truck. The new gateway would not work either. I would call back time after time, and then they would still want to switch out equipment. I would explain that we have already switched numerous times for this one truck and always "I WILL ESCALATE YOUR ISSUE AND SOMEONE WILL REACH OUT TO YOU." Sometimes they would call and that was always our "new account" manager but the odd thing was I could NEVER get ahold of the person again. Please save yourself the stress of being up in the middle of the night working on trying to get the dashcam or ELD to stay connected. A few of our trucks the equipment worked for the most part. But the other trucks would not stay connected. I signed a contract with these people for working equipment. They breached the contract when they failed to provide working equipment for all of our trucks. The trucks that KT would not work in had to be switched back to our old company. I did not want to have to have two logbook dashboards going so I switched everything back to our old company. I have a three ring binder of the emails and documentation between me and KT.

良いポイント:

Majority of equipment would never stay connected.

改善してほしい点:

There are so many reasons why I would never recommend Keep Truckin that I do not know where to start. We are a small company and it was a huge decision to change our ELD. I thought I did adequate research and read many reviews. It seemed to have good ratings and the features we were looking for and I made the switch. The monetary cost is significant for a small company, but it has not bearing on the amount of stress Keep Truckin caused for myself.

Good product- Unethical Company

製品を使ってみた感想： We have been attempting this downgrade for almost nine months now. They make it truly impossible to downgrade or cancel until we hit their auto renewal period again and are unable to downgrade for another year.

良いポイント:

Product ease of use. They make it truly impossible to downgrade or cancel until we hit their auto renewal period again and are unable to downgrade for another year.

改善してほしい点:

We are changing our operations and looking to remove (what they call "downgrade" a couple devices). We have been attempting this downgrade for almost nine months now. They make it truly impossible to downgrade or cancel until we hit their auto renewal period again and are unable to downgrade for another year.

I like to keep trucking up I like the updates only thing I could really complain I wish I had better

良いポイント:

I like to keep trucking up I like the updates only thing I could really complain I wish they had better cameras for behind the trailers or alongside the trucks cameras would be a big impact for me also trucking GPS if you guys could actually start doing that you would really help out navigation

改善してほしい点:

Overall the software is very easy to use I would rather have the cameras updated if anything the side view and also behind the trailers and a bigger vision of the truck outside cameras most definitely

Good Product/Service

製品を使ってみた感想： Very good experience with KT. Excellent customer service, informative sales staff. Seem to have a great culture at KeepTruckin, and it shows in our dealing with them.

良いポイント:

Software is easy to use, and so far has proved to be very reliable.

改善してほしい点:

One feature I really dislike is not having the ability to change unit ID or unit names once they have been assigned, if even its assigned only once. Would like to see the ability to either change Unit IDs or add nicknames to the units. It would be a big help for us, that way if new office staff are learning, or new drivers are hired its much easier to identify units rather than a singular unit number.