Motiveのレビュー

terrific

良いポイント:

ease of use. the simplest and best ELD and GPS on the market

改善してほしい点:

cant think of anything negative truthfully

Motive Can Be Helpful

製品を使ってみた感想： It could be better, so far, no major issues

良いポイント:

Motive is a convenient way to report defects

改善してほしい点:

There is a lot of lag. Real time tracking is off at times.

Don’t do it

製品を使ってみた感想： At times the ELD is faulty records drive time when parked and when you call for assistance to help fix the problem, they say there’s nothing they could do about it.

良いポイント:

I can’t think of anything I can’t think of anything

改善してほしい点:

Monthly expense, long-term contract faulty ELD

Motive and the value it brings

良いポイント:

How it accurately tracks your progress, hours of service, safety violations,and the truck routes to shippers and receivers.

改善してほしい点:

Its a great product. There's nothing to not love about Motive

Overall great company

製品を使ってみた感想： Overall good experience, responsive customer service and user friendly website

良いポイント:

it makes it easy to keep up with multiple drivers across multiple departments and states.

改善してほしい点:

the changing algorithm and lack of communication about it.

Big tool with minimal componenets

製品を使ってみた感想： Customer support is excellent, web and app content great, especially the ability to manage the fleet from the phone app. In vehicle cameras are excellent and the ability to set adjust or remove parameters you want monitored

良いポイント:

The ability to track and locate fleet vehicles and drivers while managing their driving habits

改善してほしい点:

bluetooth connection can be a bit glitchy at times

Love Motive

製品を使ってみた感想： Love it. Easy to learn and get used to.

良いポイント:

On point live access. Easy to track where the driver's are.

改善してほしい点:

A little slow buffering. Sometimes it takes a while to load.

Terrible Company to Deal With

製品を使ってみた感想： Terrible 1/10 would not recommend

良いポイント:

After an initial learning curve the software is actually good.

改善してほしい点:

Even if they had the best product they have a nonesistent customer service. This company reached out and sold us on why we should use them for an ELD service, so we purchased it. After the fact we researched and found out we do not need them because we qualify for an exemption. I called to cancel and they told us they wont refund us ANYTHING even though we only had the service for a month. The product works, but terrible customer service.

Motive Review

製品を使ってみた感想： It's been pretty good. I was the one being watched on the camera and am now watching people on the camera. Each side has been good

良いポイント:

Ease of use. It is easy to hop on and find a certain individual

改善してほしい点:

Kills our Fleet batteries. We constantly have to charge the batteries after sitting for 1 week

General Manager

製品を使ってみた感想： Positive. I feel that Motive is a company that cares deeply about it's customers.

良いポイント:

Great Product. Great Support. The Marketing campaign is spot on!!!!!!!!

改善してほしい点:

I've looked hard to find something but, as of yet, it is fantastic.

ELD for a newbie

良いポイント:

As someone who had no prior knowledge to the transportation industry this has been the easiest way to learn. The customer service is unmatched. I’ve called at 3am for help because I did something wrong and at 8pm. Without fail I have always been able to speak with a real life individual who has helped me immensely and also walked me through the system. I have recommended KeepTruckin dozens of times because of all that listed above. I won’t ever go with another company so long as they keep this kind of service!

改善してほしい点:

To be honest there aren’t very many things wrong with this software. Usually the issue I have come across have been user error rather than interface.

Small Charter Motorcoach Operator Review

製品を使ってみた感想： I like the software, I WOULD recommend it to an operator. I do know that some operators still use cheaper systems, or something too big for a small operator to use. This is one of KT's best features, size doesn't seem to matter, and it's not too expensive for a small operator., who has to operate with the same requirements or regulations as the larger operator.

良いポイント:

Ease of use. Had no trouble installing and using the logbook feature. State and Federal DOT inspectors have no issues (yet) dealing with this logbook. It saves fuel receipts (important). I can, after some learning, draw the reports I need. KT called me about a connection issue I was unaware of, which was easily repaired. KT keeps up with any FMCSA logbook requirement changes.

改善してほしい点:

Drawing reports can be complicated and clunky. In particular selecting date values is irritating. Search (anything) is missing. Reports difficult to combine for a full-service report (such as an IFTA audit). The dashcam feature is annoying, it doesn't always work, and right now is out of service.

Meh product.

製品を使ってみた感想： Incredibly mediocre at best. It seems like Keep Truckin is more concerned with rolling out new features and gaining market share over fixing old issues and keeping current customers happy. We will not be renewing at the end of the contract. We require a more reliable ELD service.

良いポイント:

It has many of the functions we need to locate our fleet.

改善してほしい点:

The updates. We use company supplied tablets to interface with the Keep Truckin ELD. We used to rely on the internet connection supplied by the Keep Truckin ELD to keep the ELD application up to date. There are so many updates that we found ourselves running out of plan data. To be clear, we lock the tablets down so only Keep Truckin app can be used so it is not other apps. We have recently shut down our automatic updates for the Keep Truckin app which means my fleet is constantly behind on updates - some which are critical for the operation. It creates a real hardship to have to manually update our Keep Truckin ELD app when trucks come through the home terminal. Also, trucks that will not leave the drive line when the truck stops is becoming more frequent. ELD connectivity is a real problem.

The truth

製品を使ってみた感想： Its ok. I get fed up when I call customer service and I get someone who does not really speak english. They don't know the rules and regs of FMCSA and DOT. They never understand that we have guidelines. They think just adding a note makes things better. That is not an answer. Customer service never has the correct answer. They basically say OH WELL! It makes me so mad that they don't know that answer or how to fix a problem that is caused by the software.

良いポイント:

Its easy to figure out. I had to learn how to use it alone. Because our CSM changed hands so many times.

改善してほしい点:

It can be hard to fix something that is a problem cause by the software. Example when it gets stuck in drive mode. And customer service does not understand the rules and regs of DOT and FMCSA. Their answer is to always make a note. But when it puts a driver into violation and it the software fault and all you can say is make a note. A DOT officer is going to see the violation and write us a ticket cause a problem caused by the software.

Motive Review

製品を使ってみた感想： Overall experience is very good and very happy with the products, software and customer service.

良いポイント:

Accessibility and relative ease of use. User friendly.

改善してほしい点:

The “touchy” tracking nature of the ELD when the truck is moving slowly though will put the driver in driving duty status when in Off Duty or Sleeper status.

Motive

製品を使ってみた感想： I really wish that the customer service was better and that instead of sending sales to solicit us for more equipment, they would make sure the equipment that they have already given is in decent working order. Sending back equipment once it is damaged is also an issue as it is not the easiest process either.

良いポイント:

We utilize the tracking all day, and the ease of getting reporting and logs.

改善してほしい点:

Some of the features are clunky and not streamlined. The customer service is not the greatest, better than some but it takes a long time to receive new equipment if in the event we need it and the support is not great.

Horrible customer support

製品を使ってみた感想： If this company wants to improve they must acknowledge issues with their equipment and software and horrible support they have. Their support is from Pakistan and almost every time when you call you lose connection. So when you call back you have to start all over explaining your issue.

良いポイント:

I was really happy with product and support. But lately we started having issues and customer service takes too long to resolve issues. We even end up getting violations from DOT because of issues that take too long to resolve. Getting your rep reached its impossible I have been emailing and calling my rep for 14 days and no answer. Whenever their equipment fails they always blame on driver or anything else but their equipment. Their customer support from Pakistan has horrible connection and never calls you you back when you get disconnected.

改善してほしい点:

Horrible customer support lately its impossible to reach your rep or receive support in time.

Good and bad

製品を使ってみた感想： I have been their customer for almost 2 years. They call me many times and Thats how I got their ELD and Dashcam. Unfortunately trucking business is went to a bad situation and I had to close down my business. Even if I was a good customer and I explained what is going on they didn’t even refund anything. I pay yearly and now they are saying I am in contract with 3 years and I have to pay next year also again because they can’t help anything with. I am advising everyone before you sign up with this company. They are not user friendly as you think. They give lots of wonderful words to make you sign with them but once you signed up they act differently. Beware about this matter please

良いポイント:

Service and functionality is good. It never got stuck in between.

改善してほしい点:

About price and contract. Little bit pricey and once we signed with them they are not flexible or user friendly as we think.

Motive is the only ELD I would Ever use

製品を使ってみた感想： Overall it has been a positive experience in all ways.

良いポイント:

I have worked with many ELD programs in the past. Many were very expensive. The customer service I receive from Motive goes well above expectations as the others I worked with had very poor customer service. And Motive has saved me over $5,000.00 per year! The cameras have great resolution and I absolutely love the feature of any time I get an alert, it comes with a complete video straight to my email to view this alert. I don't have to take time to order a video and wait for it to come! When I have an issue, I call customer service and they get right on the problem. After they call with a solution, I get two more follow up calls to make sure that I got my solution and I am happy with the outcome of service!

改善してほしい点:

That I cannot get a sepparate report for Personal conveyance auditing.

Just the basics

製品を使ってみた感想： My thoughts, Well, I manage two companies which use ELDs. In one, we have one KeepTrucking device and the other we use Verizon’s system in the fleet of about 10 units. So everyday I get to compare your systems. KeepTrucking has direct advantages over Verizon’s but lacks in a couple areas. First, KT’s advantage is driver ease of use, and we can do the system installation. Verizon is hard for drivers to understand and needs special service techs to install. Secondly area of service, Montana is the fourth largest state and one of the least cellular regions in the country. There is no getting around it we have dead zones, KT recovers faster than Verizon once a cell tower is picked up. KT is the truckers ELD. The only real downfall is what or how the trucking management fields are used. Verizon has more included functions in their system, such as timecards and logs, daily and details reports of the drivers and/or the trucks systems. So, cost most likely another issue, that is to say data; the KT system we have needed more data than what was provided in our initial package which we had to purchase on top of our informed cost. Verizon’s total cost was up front.

良いポイント:

Well, I manage two companies which use ELDs. In one, we have one KeepTrucking device and the other we use Verizon’s system in the fleet of about 10 units. So everyday I get to compare your systems. KeepTrucking has direct advantages over Verizon’s but lacks in a couple areas. First, KT’s advantage is driver ease of use, and we can do the system installation. Verizon is hard for drivers to understand and needs special service techs to install. Secondly area of service, Montana is the fourth largest state and one of the least cellular regions in the country. There is no getting around it we have dead zones, KT recovers faster than Verizon once a cell tower is picked up. KT is the truckers ELD.

改善してほしい点:

The only real downfall is what or how the trucking management fields are used. Verizon has more included functions in their system, such as timecards and logs, daily and details reports of the drivers and/or the trucks systems. So, cost most likely another issue, that is to say data; the KT system we have needed more data than what was provided in our initial package which we had to purchase on top of our informed cost. Verizon’s total cost was up front.

Dispatcher's Opinion

製品を使ってみた感想： It's an overall good system, I've had a couple of challenges. I feel there should be assigned TEAMS to handle accounts/issues. The reason being, when I call in I get a different person each time and then a CASE number is created and then I have to wait for a response via email. I believe in good old customer service with live individuals to get things rectified. Some things cannot be handled with emails and require a live person on the other end of the phone.

良いポイント:

As a trucking company we rely on ELDs and tracking. Motive allows for us to track our fleet/assets but there are many times the Solar Gateways need to be recharged and it makes it difficult for us if the asset is sitting at an offsite far way location. Motive has supplies us with cables to recharge the Gateway but if my asset loses charge while in a different state, how do I find it and recharge it? This happens more frequently than desired....just frustrating.

改善してほしい点:

I wish there was a way to input more than one destination address because our trucks have multiple stops as route trucks and I have to continuously make changes rather than inputting all the address at once and watch my driver's progress. I've brought this up to Motive many times. I should be able to input the multiple addresses/route and watch the progress of my driver rather than feel as though I am babysitting them and asking them to call in after every drop.

Onerous software

製品を使ってみた感想： It is repetitive.It glitches (stops working or communicating with the blue tooth adapter) about once a week requiring reset while driving!The commands are onerous. If I want to save a record, I OBVIOUSLY want to do so with the official signature!All of the clocks should be displayed on screen. 11, 14, 30 min, and the 70! These are all important clocks for the driver to see while in motion!Finally, there needs to be a count down clock for the end of the 10hr break when off duty that switches to 34 hr reset after the clock has met the bench mark.

良いポイント:

Secondary log function.HOS recap list.I really don't have a lot of good things to say.This product is not a quality product I would buy or recommend to a struggling entrepreneur.

改善してほしい点:

If you want to PC drive, you must sign the prior day log before you can do so. Signing a log is an official duty and is required to be done "ONDUTY". That is a violation! If you are logging an inspection or signing your daily log, if you go to the save button before signing it fills in the signing and makes you accept it as an additional step before it saves. Just save it already with the signature! Its clear thats required, just do it!When you change duty status, you select the status you want AND then you need to save it. Just save it upon selection! Enough of the repetitive button selection! Do you think many drivers change their mind from "off duty" to "onduty" in the course of trying to go off duty? For the sake of all drivers out here, cut out all the repetitive actions and stream line it!

Ruthless Company Who Lies and Deceives Users to Grow Their Profit

製品を使ってみた感想： Be careful with Keeptruckin contract and their sales team. I was tricked by a Keeptruckin seller. I ordered one new ELD device and he suggested me to upgraded my contract from the basic one to the one with IFTA included; I agreed on that. Then he said once I upgraded my plan he would send me the device without any cost.
Then, he sent me a contract for the new device to be signed by Docusign at the end of the day. I quickly signed it because I desperately needed the new device to be shipped on that day. I confess that I did not read all the words written on the contract. Otherwise, he did not mention any changed on my previous contract, but the price. I regret to sign it because I was completely deceived by him. He took advantage of my lack of time and included a Dash Cam on the order which I did not ordered, beside of it, the service cost for the referred dash cam is $30.00 per month for two years. It will cost me $720.00 for a Dash Cam I have not ordered and will never use it.
The original contract that was supposed to expire in February 2021 was extended to May 2022 without previous acknowledgement. So, I felt stupid and trapped by a leonine contract that I did not read; the seller took advantage of it.
Be careful because on the contract says that the free equipment has to be returned to them after two years of use in a brand new condition or a $200.00 fine.

良いポイント:

It is a quite simple software to be used like any other.

改善してほしい点:

The customer service and seller department.

CUSTOMER SUPPORT

製品を使ってみた感想： We been trying to contact the company for our contract and representative always tell us someone will contact you within 24 hrs and we are still waiting. It's a bad business if you can't even answer or return your phone call to your customers. They better not renew my contract without calling me. I think they are trying to renew the contact by saying that we never contact them in a time frame. Please don't renew my contract without calling us.

良いポイント:

We been trying to contact the company for our contract and representative always tell us someone will contact you within 24 hrs and we are still waiting. It's a bad business if you can't even answer or return your phone call to your customers. They better not renew my contract without calling me. I think they are trying to renew the contact by saying that we never contact them in a time frame. Please don't renew my contract without calling us.

改善してほしい点:

We been trying to contact the company for our contract and representative always tell us someone will contact you within 24 hrs and we are still waiting. It's a bad business if you can't even answer or return your phone call to your customers. They better not renew my contract without calling me. I think they are trying to renew the contact by saying that we never contact them in a time frame. Please don't renew my contract without calling us.

I like to keep trucking up I like the updates only thing I could really complain I wish I had better

良いポイント:

I like to keep trucking up I like the updates only thing I could really complain I wish they had better cameras for behind the trailers or alongside the trucks cameras would be a big impact for me also trucking GPS if you guys could actually start doing that you would really help out navigation

改善してほしい点:

Overall the software is very easy to use I would rather have the cameras updated if anything the side view and also behind the trailers and a bigger vision of the truck outside cameras most definitely