--- description: Zonka Feedbackを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zonka Feedbackとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [調査ツール](/directory/30092/survey/software) > [Zonka Feedback](/software/137773/zonka-feedback) # Zonka Feedback Canonical: https://www.capterra.jp/software/137773/zonka-feedback ページ：1 / 4\ 次へ: [次ページ](https://www.capterra.jp/software/137773/zonka-feedback?page=2) > Zonka FeedbackのCXプラットフォームは、マルチチャネルの調査およびフィードバック向けソフトウェアです。従業員や顧客の体験を測定、改善、変革することができます。 > > 評価：68人のユーザーによる評価は**4.8/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Zonka Feedbackの対象ユーザー Zonka Feedbackは、顧客体験に依存し、包括的かつアクションベースのフィードバック収集を検討しているサービスベースの業界に適しています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.8/5** | 68 レビュー | | 使いやすさ | 4.7/5 | レビュー全体に基づく | | カスタマー・サポート | 4.9/5 | レビュー全体に基づく | | 価格の妥当性 | 4.9/5 | レビュー全体に基づく | | 機能 | 4.7/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Zonka Feedback - **ロケーション**: New Delhi, インド - **設立**: 2014 ## ビジネスコンテキスト - **価格プラン**: $199.00 - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アフガニスタン, アメリカ合衆国, アラブ首長国連邦, アルジェリア, アルゼンチン, アルバ, アルバニア, アルメニア, アンギラ, アンゴラ, アンティグア・バーブーダ, アンドラ, イエメン, イギリス, イスラエル, イタリア, イラク さらに209件 ## 機能 - CESアンケート構造 - CSAT調査の構造 - Live Results Sharing - NPSアンケート構造 - Q＆A管理 - SMSメッセージング - Third-Party Integrations - アラート／通知 - アンケートおよびフィードバック - アンケート作成 - アンケート／投票管理 - オフライン応答集 - カスタムURL - クレームのモニタリング - コラボレーションツール - スキップロジック - スケジュールされたメッセージ - セグメンテーション - タグ付け - ダッシュボード - テキスト分析 - テンプレートのカスタマイズ - テンプレート管理 - データのインポート／エクスポート - データの可視化 - データ分析ツール - データ抽出 - トレンド分析 - ネガティブ・フィードバック管理 - パフォーマンス管理 - フィードバック管理 - フォームのカスタマイズ - ブランディングのカスタマイズ - マルチチャネル・コミュニケーション - マルチチャネル・データ収集 - マルチチャネル販売 - メッセージのパーソナライゼーション - メール・マーケティング - モバイル・アンケート - レポートと統計 - レポート／分析 - 匿名フィードバック - 意識調査 - 感情分析 - 質問のカスタマイズ - 質問ライブラリ - 質問分岐 - 連絡先管理 - 顧客セグメンテーション - 顧客体験の管理 ## 統合 (合計11件) - ActiveCampaign - Airtable - Freshdesk - Google Sheets - Help Scout - Intercom - Meta for Business - Slack - Twitter/X - Zapier - Zendesk Suite ## サポートのオプション - メール/ヘルプデスク - ナレッジベース - 電話サポート - チャット対応有 ## Category - [調査ツール](https://www.capterra.jp/directory/30092/survey/software) ## 関連カテゴリー - [調査ツール](https://www.capterra.jp/directory/30092/survey/software) - [顧客満足度ツール](https://www.capterra.jp/directory/30541/customer-satisfaction/software) - [SMS調査ソフト](https://www.capterra.jp/directory/32937/sms-survey/software) - [定性的データ分析ソフト](https://www.capterra.jp/directory/31297/qualitative-data-analysis/software) - [テキストマイニングツール](https://www.capterra.jp/directory/30933/text-mining/software) ## 代替製品 1. [SurveyMonkey](https://www.capterra.jp/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 2. [Jotform](https://www.capterra.jp/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 3. [Typeform](https://www.capterra.jp/software/137289/typeform) — 4.7/5 (945 reviews) 4. [QuestionPro](https://www.capterra.jp/software/135455/questionpro) — 4.8/5 (522 reviews) 5. [Microsoft Forms](https://www.capterra.jp/software/1025299/microsoft-forms) — 4.6/5 (320 reviews) ## レビュー ### "The perfect feedback software" — 5.0/5 > **Shefali** | *2020年10月27日* | 家具 | おすすめ評価：10.0/10 > > **良いポイント**: Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business. > > **改善点**: Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great. > > Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me. With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version. Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares. ----- ### "A promising survey software with powerful form builder\!" — 4.0/5 > **Wora** | *2021年7月10日* | Eラーニング | おすすめ評価：8.0/10 > > **良いポイント**: - Survey logic is easy to understand - Once you finish building your survey form, it offers various distribution channels, including SMS, web, QR code, Popup, Embeds, Email, Mobile app, etc. So we can efficiently distribute our survey form to customers. - SMS quota included which is very good for what we pay. > > **改善点**: - The form design elements, fonts, Pixel, layout design, are not yet polished. It can improve more beautifully. - File upload form is not here. It will help to create more powerful surveys. ----- ### "User unfriendly tool" — 3.0/5 > **Evija** | *2021年10月13日* | 金融サービス | おすすめ評価：3.0/10 > > **良いポイント**: I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great\! Customer support is instant and very helpful. > > **改善点**: It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY\! Make a mistake by pressing a wrong button and you can delete your work\! Customization was really painful process. If there was no CS, it would be impossible to even launch our project. ----- ### "Great feedback and survey platform. Suitable even for hybrid or traditional businesses" — 5.0/5 > **Julien (Jun Yan)** | *2021年7月19日* | 非営利団体運営 | おすすめ評価：9.0/10 > > **良いポイント**: Many things\! Zonka has a modern interface on both the backend and customer-facing form. The survey builder is easy to use and has many pre-made templates. There are many options to distribute the survey, including offline (device kiosk) mode. This makes it a great tool not just for internet businesses but also for brick and mortar / traditional businesses. If you have several physical locations, Zonka even has location reporting (with appropriate plan subscription). White label domain is supported and the set up was very easy and straightforward. You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor. > > **改善点**: Very little. Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close. Also, even though there is an option to allow customers to switch language, it would be great if there was an auto translate from english to the other language option for the backend user so that it doesn't need to be retyped from scratch. > > I was searching for an omnichannel way to collect feedback. Some of my customers are not tech-savvy and don't even have an email. With Zonka Feedback, surveys can be collected via SMS or at physical touchpoints too. ----- ### "A great feedback software" — 5.0/5 > **Vrinda** | *2020年6月12日* | 金融サービス | おすすめ評価：10.0/10 > > **良いポイント**: I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great. > > **改善点**: Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up. > > We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions. I definitely recommend the tool. For three major reasons - 1. The helpful tool 2. The ease of the software 3. The feedback reporting ----- ページ：1 / 4\ 次へ: [次ページ](https://www.capterra.jp/software/137773/zonka-feedback?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/137773/zonka-feedback) ## このページは以下の言語で利用できます | ロケール | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## 構造化データ