絞り込み条件:

評価の平均値

  • 総合評価
  • 使いやすさ
  • カスタマー・サービス

Confluenceの概要

Confluenceは、知識が集まりメンバーが連携できるチーム作業空間です。作成、コラボレーション、整理を1か所で行うことができます。

Confluenceの詳細

1,934件のレビューを表示中

Steve M.
Steve M.
Dir. of Dig. Marketing in アメリカ
認証済みLinkedInユーザー
非営利団体運営, 501-1,000の従業員数
Used the Software for: 2年以上
投稿者のソース

The Collaboration Platform You've Waited For

5 2 年前

Comments: We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.

Pros:

Real-time simultaneous editing Ease of finding and organizing what I've written Constantly adding new features Integration with Jira and Trello is great, but also works as lightweight project management by itself

Cons:

Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things. I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL) One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better. Also, printing is pretty tough when you have tables.

Alternatives Considered: Microsoft SharePoint

Reasons for Switching to Confluence: Confluence is quite inexpensive for what you get and it's super powerful. I really love the quick, accurate search results. The macro functionality and new "Slack" style slash commands are really cool. The notification system is very nice, especially the @mentions.

認証済みレビュアー
Technical Operations Manager in 英国
認証済みLinkedInユーザー
医療機器, 11-50の従業員数
Used the Software for: 2年以上
投稿者のソース

Notes and Document Management for Pros

5 先月 New

Comments: Confluence is the best notes taking and document creation software available - it's a well-integrated, easy to navigate tool that enables live collaboration whilst providing a range of integrations to other business tools!

Pros:

Easy to use navigation bar per space (topic area) of store notes coupled with a range of text formatting and style features - Confluence is one of the best software tools available for notes taking! The inbuilt macros, linking page functions, mentions, comments and live editing all add to the allure of the Atlassian product range.

Cons:

Confluence can be a steep learning curve due to the overwhelming amount of functionality available - including the permissions and access control clashes.

Alternatives Considered: Google DocsMicrosoft OneNote

Reasons for Choosing Confluence: Confluence was cleaner and more agile with a clear collaborative value over other products.

Switched From: AsanaHubSpot CRMEvernote Teams

Reasons for Switching to Confluence: The range of features, integration potential and ease of collaboration. The storage, navigation and organisation of Confluence sold it beyond any other product.

認証済みレビュアー
Manager in アメリカ
認証済みLinkedInユーザー
情報技術、情報サービス, 1,001-5,000の従業員数
Used the Software for: 2年以上
投稿者のソース

Great for users to collaborate on content, but not at the same time

3 3 か月前

Comments: With the exception of the overwriting problem, Confluence is an excellent place to display content for future reference. Pages and content are easily created, maintained, and permissioned by users and it is a pleasant tool to use. As long as you don't have to do so at the same time as your coworker...

Pros:

The software is very easy to use for its most basic features - as a place to create and store content. It is a solid tool for a knowledge base or even project management. Macros allow creatively in how content is displayed and linked or mirrored from other pages. Users can control permissions, visibility and see a clear history of changes - which can be easily reverted back to if necessary. Page trees make it simple to navigate complex "spaces" of information and the search functionality is robust. Overall, a great place to develop content for internal collaboration and future reference.

Cons:

Although Confluence is a great place to create and collaborate on content, it has a few major downfalls that are a constant source of frustration. The biggest issue relates to users working on the same page at the same time. This is a horrible experience at best. Content between users is frequently lost or overwritten and you can never be confident in if your content will save successfully and not disappear. When Confluence tries to merge changes, it often will lose content or simply not work at all. The result is users ensuring that only one person is editing at a time, which is a terrible annoyance and slows teams down. It often causes teams to actively collaborate in another tool where this is not an issue and then simply link to it through Confluence.

Giovanni M.
Document Analyst in フィリピン
インターネット, 自営業
Used the Software for: 2年以上
投稿者のソース

A wiki like software, Successful Tracking and Project Management

5 先月 New

Comments: As mentioned in the title of my review, it's like a wiki version for the company's documents. I can easily find almost everything that I am looking for specially when tracking a document or checking for reference of hierarchy. It is the best solution for providing guide and solution documentation for my clients/customers.When I was still employed under an e-commerce company, we used confluence across most of our departments. It is very useful for finding information, reference for training because it serves as a knowledge base for our company's content. It can also be used as reference when checking metrics and product information within the company that is very important for the decision making of higher management.

Pros:

-No need to use multiple MS software like Ms Project, excel or even Word for documentation. Now I'm using a single tool for my Checklist, Requirement list, action plans, help guides, and testing strategies. -I like how it is integrated with JIRA which is also one of the main tools we use at work. All Jira dashboards are available within Confluence which allows documentation to be supported by task. -There are ready templates for creating different types of documents. There is an option to create hierarchy for documentation and link them to each other to avoid duplication.

Cons:

-Right now, exporting of documents is only limited to Word and PDF file types. It would be better if there were more options. -Adding the option to customize forms would be a convenient feature. Instead of only having the pre-build forms. -It is also better if there will be more complex support for searching algorithms for discovery when searching, not just by typing the exact keyword

Zuhairah A.
Zuhairah A.
Marketing Communications Specialist in マレーシア
認証済みLinkedInユーザー
インターネット, 5,001-10,000の従業員数
Used the Software for: 2年以上
投稿者のソース

Very flexible collaboration tools

4 7 か月前

Comments: Main issue that we have solved with this software is, sharing and giving access of document to certain user from various department. It help to protect the document and it will give insight if the document has been edited and the editor of the document.

Pros:

I really like that Confluence is very flexible in managing collaboration of documentation and task. Creating a document and stored it in the cloud storage provided by this platform make the sharing process of the document is very easy and flawless and the document will only circulated inside the software which add more security to the document.

Cons:

The only thing that i have problem with this software is, the full text search is not properly constructed. Too many unrelated search result is returned and that mean it is not accurate. I need to scan the result manually to find the document that i need and that action is taking time and slowing me down.

Luke A.
Luke A.
Client Services in 英国
認証済みLinkedInユーザー
マーケティング、広告, 11-50の従業員数
Used the Software for: 1年以上
投稿者のソース

Best knowledge management and wiki out there

4 11 か月前

Comments: If you use other Atlassian products, Confluence is the perfect complement. Because exporting documents is so bad, it works best if you, your colleagues and your stakeholders/clients all exist in the same Atlassian ecosystem.

Pros:

Highly configurable and easy to use document templates, beautiful interface akin to using Medium, and deep integration with Jira Software and Jira Service Management are the features I find most useful. Recent changes to Templates to enable you to quickly search and preview available templates is incredibly helpful, as inline commenting while editing and being able to quickly convert anything into a Jira issue. Being able to use Confluence to defer service management requests by offering reporters the option of self serving an answer to their question/problem is a stroke of genius.

Cons:

It's beyond irritating that exporting documents as a PDF is so horrendous out of the box. I also find the concept of Actions vs Jira issues confusing. I consistently find myself missing actions that have been buried in Confluence.

Aminuddin B.
Aminuddin B.
Information Technology Manager in マレーシア
認証済みLinkedInユーザー
通信, 1,001-5,000の従業員数
Used the Software for: 1年以上
投稿者のソース

All infromation and knowledge in one platform

4 9 か月前

Comments: Confluence help us to organized our company technical document in single place and easily search it back by using the text search. It is basically the wikipedia for our documentation.

Pros:

Documentation and document storing & sharing with Confluence is really well organized and manageable. Keeping technical documentation is a critical for us to have a fast response when error happens and we will have all the data and information by easily using the full text search. It has a customized storage drive that can expended with additional cost.

Cons:

They should change and update the software layout, it is outdated and confusing to find a specific tools that i need. There are some service integration that i need to be link with this software, but unfortunately it is not supported and i had to change to other service to make it work with Confluence.

Vicente jose R.
Vicente jose R.
Senior Big Data Engineer in スペイン
認証済みLinkedInユーザー
小売, 1,001-5,000の従業員数
Used the Software for: 1年以上
投稿者のソース

Useful for a large organization

4 10 か月前

Comments: This is the best documenting tool I have used but I think it could be a bit better. It allows documenting and sharing between many collaborators, who need to be careful so things do not get messy (I wish Confluence did it by itself somehow). Sometimes it takes a bit too long to load.

Pros:

Confluence is definitely a good documenting tool. For large organizations, it helps with the documentation, that can be shared easily. It allows linking different documents, so that's very good when documenting many pieces of the same project. It includes a very useful search bar

Cons:

You can get easily lost if people in the organization are messy. Sometimes it is not easy to navigate through all the pages

Chris G.
Chris G.
Director of Product Marketing in アメリカ
認証済みLinkedInユーザー
保険, 201-500の従業員数
Used the Software for: 1年以上
投稿者のソース

If your development teams are already using Jira, Confluence is a no brainer

5 2 か月前 New

Comments: Overall my experience has been great. I enjoy it the more I use it.

Pros:

Confluence has really helped us to streamline processes and write things down in a place where everyone has access all the time. It has become our source of truth for our content guidelines as well as for content related to new features or products.

Cons:

As with any software, there is a slight learning curve. It can be complicated to set up workflows if you don't know what you're doing. We also struggled with being able to make our content accessible to people outside the organization but Confluence just released an update that we think will solve that for us.

Igor A.
Customer Experience in ブラジル
コンピュータ・ネットワーク, 51-200の従業員数
Used the Software for: 2年以上
投稿者のソース

Confluence Review

5 2 か月前 New

Comments: I used confluence for a few years due to also using the jira service desk, the integration was very good, mainly because I was a heavy user of g suite

Pros:

ease of knowledge base creation, integration with g suite

Cons:

sharing permissions are not the clearest, difficulty controlling documentation created by other people

Alternatives Considered: Freshservice

Reasons for Switching to Confluence: it was already implemented in the company when I joined

Tami S.
asst digital merchandiser in アメリカ
小売, 10,000+の従業員数
Used the Software for: 2年以上
投稿者のソース

Confluence Review

5 4 か月前

Comments: I'm in a subdivision within my org that is always changing and updating how we do things, and so do the divisions we work closely with. It's sometimes to difficult to remember the most up-to-date process for something, and we keep our confluence pages buttons up and current, so anytime i need to reference what a current best practice is it's all right there. I do the same for our working partners, so I know who to reach out to when for a specific request, and don't have to play email tag with a bunch of people telling me that's not how XYZ is done anymore.

Pros:

Confluence makes it so simple to build a knowledge base for your teams. Everything from project timelines, team breakdowns to trainings and procedures & references can be complied and shared out easily. The editing features can help you collaborate with others and the editing notifications come in really handy so you know whenever an update has been made to a page you're following or editing yourself.

Cons:

The navigation, to me, isn't the prettiest thing in the world. I think the overall layout and design look a little dated. This doesn't effect the software itself, but the other tools my team utilizes have more of a modern look and feel to them.

Julián M.
Full-Stack developer in フランス
金融サービス, 2-10の従業員数
Used the Software for: 1年以上
投稿者のソース

Class-enterprise knowledge base software

5 8 か月前

Comments: The best thing I achieved using this software was to integrate the concept of knowledge base with my business logic, and it really helped because they have a great documentation for starters, and they don't just learn to use the platform, but the overall concept regarding documentation management.

Pros:

The best feature that this has is the extended Add-In marketplace. You can find the proper Add-In to express your ideas in the best way: Coding, Images or illustrations, animated gifs or videos, and even forms inside the documents and pages. From a user perspective, this is one on the easiest knowledge base software in the market, and also you have the bakcing of Atlassian. The process of the integration with our existing business logic was easy because we didn't have a strict knowledge base, but Confluence gave us the foundations to build one from scratch.

Cons:

The export tools and options you have inside the platform are not good. The data isn't portable, so you can't migrate easily to another platform in case you want. The installation process was complex, but today, they stopped producing self-hosted applications, so you are obligated to use their cloud services, and it can be a problem if the company has a strict data policy, like restrictions in the phisycal storage of the data.

Alternatives Considered: MediaWiki

Reasons for Switching to Confluence: It's easier to use from a end-user perspective. It stimulates the generation of the documentation inside the business.

Prince K.
Senior Consultant in アメリカ
通信, 10,000+の従業員数
Used the Software for: 2年以上
投稿者のソース

Documentation Resource and Sharing

5 9 か月前

Comments: Confluence is a nice tool to keep documentation organized as long as you remember where you're putting it (bookmarks). The tool is not sophisticated enough to provide ease of mind but it does provide a place to store documentation and the ability to share it or set permissions to intend on the correct people to view the items. Overall I as well as others use it but its also not the best and we all know it can be loads better in terms of features and formatting.

Pros:

The rich text central location of document storage and the ability to share based on permissions is a nice-to-have tool for large companies or groups. Utilization is tricky as every team or group will use it in their own way and organize their own way so even if you implement this in your company and you're browsing another department's documentation, you will find essentially that it is just their own internal documentation which requires a little bit of a lucky search to find what you're looking for. Essentially this is a glorified document cloud storage which allows version control, permissions, and sharing.

Cons:

It is not much different than say any other software or tool available in this category. It has some nice features like version control and seeing a complete history of who made changes to what along with comments and a social feature to it where you can subscribe but honestly there is so much more potential here especially from a company like Atlassian. I just feel they really dropped the ball here by not implementing better integration with some other apps which are already available. Example is that their spreadsheet implementation is a nightmare. The formatting almost always behaves irradicably and it has the bare minimum when it comes to these spreadsheets. Why not implement at least at the base of other offerings? For a paid product, the level of quality is expected to be much more.

Nadiv T.
Customer Service Emergency Hotline Employee in オランダ
家電製品, 501-1,000の従業員数
Used the Software for: 2年以上
投稿者のソース

Confluence: the hub for knowledge management

5 10 か月前

Comments: Overall, I use Confluence every day in my work to keep my (and my organization's) knowledge base relevant. I use to it to collaborate with other employees for improving internal processes, as well as for communicating important current info (such as outages or key developments). Confluence is unmatched in its search functionality, and allows my organization to keep its knowledge base completely streamlined.

Pros:

I use Confluence as a customer service employee. We have a vast amount of procedures for managing internal systems, as well as for applying systems to actual contact with customers. All of these procedures are stored and maintained in Confluence. What helps me the most, is Confluence's super-advanced search functionality. Essentially, I merely have to type in a relevant word, and Confluence will list all the applicable articles. This allows me to find a relevant procedure for a specific situation in seconds. Another important feature to me is the commenting system. I collaborate with users who create and manage articles. When I see info in an article that's outdated or incorrect, I can leave a comment, and the article manager will get a notification. It's easy to collaborate in this way and keep information up-to-date. Lastly, the permission schemes help with keeping editing (or even viewing rights) limited to the relevant users. Within customer service this is important, as there are varying levels of authorization within our organisation.

Cons:

In my opinion, the user experience and readability of the software could be improved slightly. The color scheme of blue/white/black isn't bad, but the layout tends to be somewhat messy. It could benefit from some streamlining, and perhaps more clear demarcation of elements within pages (such as more use of bold / italics, more variance in font size, and use of headers).

Sridhar R.
Chief Technology Officer in アメリカ
Eラーニング, 11-50の従業員数
Used the Software for: 1年以上
投稿者のソース

Easy and Simple Enterprise knowledge base and document management system

5 11 か月前

Comments: Confluence is really good for organizing all of your company/teams requirements related to content, document, knowledge management and file management. Its a must for any company which is dependent on content and content based activities.

Pros:

From the word go, our team was able to jump start and create a solid knowledge base for our entire enterprise. Being in Education and E-Learning domain - content is the heart of our business. Managing content created by various teams inside company, partner contributions, freelancers content is extremely crucial and critical. Some of the most important features of this product for us are: Document Management, Knowledge base, Version Control System, Structured Pages, Search

Cons:

Confluence product does content related work really well. But that's not enough as we have grown in last 3 years and so are our requirements. Integrations with forms, data collections, Kanban board, tasks etc have become kind of a must rather than good to have features. We are currently on the premium plan and $10 per user for just managing document and collaboration seems little too much, specially when there are products which provide much more for less.

Alternatives Considered: Dropbox PaperZoho DocsAsanaDrupalMicrosoft SharePoint

Reasons for Choosing Confluence: Initially we started maintaining and collaborating using Google Docs. With the amount of documents created, it was really getting difficult to manage, tag, structure the content and files around various categories of our educational departments.

Switched From: Google Docs

Reasons for Switching to Confluence: With confluence managing, creating and organizing content is extremely easy and above all confluence will keep track of all the changes. With easy file uploads, managing documents and creating structured pages will only help create better content.

Praveen K.
Praveen K.
IT Analyst in アメリカ
認証済みLinkedInユーザー
情報技術、情報サービス, 10,000+の従業員数
Used the Software for: 2年以上
投稿者のソース

I highly recommend this product for all corporate companies.

5 昨年

Comments: Overall I'm very happy with this product, without confluence it's impossible to maintain the knowledge article in our team.
It helps everyone across the team. Thanks to the confluence team for such a wonderful product.

Pros:

It comes with rich features, below are a few features which I personally liked: 1. Documentation: When there are some important knowledge articles that need to be shared with the team, we use this tool. It comes with multiple options to make the page feels catchy and rich, it also allows us to attach the images. 2. Search Functionality: When there are 1000s of confluence pages, and if I want to access the page containing a specific word or a line, the search engine works like a champ it finds the pages almost immediately, this feature really helps me in easing my office work. 3. It displays the name of the person who had created the page and last modified person name, this helps to know whom to reach out to when we need additional info pertaining to the details as written on the page. And if required we can add the approvals, thus whenever someone edits the document without your consent changes won't reflect others until you approve the updates. 4. Like and Comments: Similar to social media, readers can either hit like if they like the content or they can mention their feedback in the comment section, this feature really helped me while suggesting something to the author or express my thanks via a LIKE.

Cons:

There should've been an option to keep the page in draft before publishing it. But unfortunately, there is no such feature in confluence. Apart from this, I didn't find any other flaws in the software.

Jinan S.
Scrum Masters in アメリカ
情報技術、情報サービス, 10,000+の従業員数
Used the Software for: 2年以上
投稿者のソース

Jira is incomplete without confluence!

4 昨年

Comments: Overall, I am very satisfied with the confluence. Multiple architects collectively decided to use that over Sharepoint. The key reason is the seamless integration between these two products (Jira and Confluence). For an example, by simply writing the issue key on confluence page would automatically create the link to Jira ticket while reflecting the status of the ticket. This would allow visibility for Release Planning, while allowing you to write an appropriate decisions such as Go-No-Go on the same page.

Pros:

Confluence offers pretty good UI for creating excellent documents (requirements or design). It does support pretty much all features of Microsoft word for creating a great documentation. Between all Atlasssian products, if you are tight on budget, I would suggest you to get Jira and confluence combo. It’s indeed great tool combo for the remote agile teams to work together due to their seamless integration.

Cons:

One thing that I loved on the share point that’s not great with confluence is integration with the Microsoft office products. To be very frank, I feel this is not a big drawback as now a days, web interface is pretty much replacing the traditional interface.

Alternatives Considered: Microsoft SharePoint

Binujaya P.
Software Engineer in スリランカ
情報技術、情報サービス, 201-500の従業員数
Used the Software for: 2年以上
投稿者のソース

The best documentation platform

5 2 年前

Comments: This is amazing software with close to zero disadvantages. It corresponds with Jira which is great, also provides documentation, you can create pages, see notes related to a specific theme, besides pages you can create tables, images, etc. I would recommend this software to anyone who needs a program that creates documentation. Also, they are looking to improve their software by making a lot of updates.

Pros:

Confluence has a lot of advantages and here are some of them. Confluence is part of Atlassian Suite which is connected with Jira and you can easily integrate them. This software provides a documentation platform for your projects. You can create links to other pages, see other documents that are related to some specific project, also it provides you with different kind of images and charts to make your document more powerful. This software supports everything starting from images, tables, diagrams, charts, whatever you need Confluence has it. Also, another thing that is worth mentioning is that you can see if anyone has made any change to the document and if it has you will get notified.

Cons:

There are not so many disadvantages, to be honest, this is great software, maybe a bit hard for some beginners, but not too hard and you will have to spend some time on this software to know how it works. Another thing that I don’t like is that they are changing Confluence non-stop. They are doing updates most of the time and changing the software. I understand that they need to make changes for better but that can sometimes be annoying because you know something where is it and then they change it and add something else and you have to learn again.

Ajesh G.
Software Engineer in インド
情報技術、情報サービス, 10,000+の従業員数
Used the Software for: 2年以上
投稿者のソース

Finest Documentation platform

4 2 年前

Comments: Confluence gave better documentation compared tot he old text files so that more readable format. The integration of images and diagrams make the documentation more user friendly.

Pros:

Confluence gives best documentation platform for your projects. We can categorize based on different projects and sub projects. we can create links to another pages which is very useful to route to another document without searching for it. we can see all the documents related one project in one section. It gives you wide range of features to include images and diagrams to make the documentation more useful. We can also subscribe to the pages so that anyone make any changes we get notified.

Cons:

Confluence needs more integration with the CICD tools available in the market to make more automated documentation. confluence needs to provide to create diagrams for documentation so that users dont need to go for external software for that.

Alternatives Considered: Google Docs

Reasons for Switching to Confluence: In confluence I can categorize based on projects and sub projects and I can see all the documents for that project and select based on the priorities. But in google docs we need to we need to keep a separate index for each documents and the docs are separate. we need to browse through the google docs to go to next one.

Panagiotis K.
Founder & Managing Director in ギリシャ
メディア制作, 2-10の従業員数
Used the Software for: 2年以上
投稿者のソース

Great documentation platform for both intranets and customer-facing hubs

5 2 年前

Comments: The experience I had the last 9-10 years that me and my colleagues worked with Confluence is excellent. The document editor works smoothly even from the mobile app that is offered. There are many article templates to choose from when you start creating an article, from decision making documents to marketing strategy forms and solution focused how-to pages. Confluence supports a lot of media types in the pages, so it's easy to create helpful articles with video, audio, images and many more like attention panels, embedded spreadsheets, etc. You can even embed the contents of one section of a page to another page, so that if you change that it reflects the change in all the pages that the section was included. Which is great for customer support and of course technical documentation. Did I mention that you can create as many different wikis as you like? Confluence calls those "spaces" and it's a great way to keep things separated. I use different wiki spaces for my employees handbook, customer support, app manuals, design documents per project, etc. The possibilities are endless and having them separately helps with security between different roles in the company and outside of it.

Pros:

Confluence, especially the new cloud version, is one of the best tools to use for documenting your knowledge-base. The best parts for me are: - The ability to connect my articles with to-do tasks from project management (Jira from Atlassian, same company, so they work like a charm together). - The articles I can contain any media types, from spreadsheets that I can edit in-line to videos. There are also a lot of native panels to help anybody create very stylish articles with usability. - In-line and footer comment sections help my team discuss and develop documents all together, without losing any of the discussion history. - The ability to also keep an internal blog. I use that to inform my colleagues for the day-to-day developments, and keep everybody on track with high ideas and management efforts. - All of the above can be also used as a customer-facing knowledge-base, to serve your customers with documents, operation manuals and help articles. Very handy if you use it together with the service desk solution from the same company, but can also be used stand-alone too. In general it's one of the best choices that I made when I was searching for a documentation solution for my company and my clients, back in 2010. Almost a decade passed and Confluence is still growing better and better by the time. Atlassian the company behind Confluence is now huge and offers many solutions that integrate with Confluence, making it an even better choice if you use other tools from them.

Cons:

I can't find any cons to Confluence. After all there is no perfect solution, only elegant ones depending on the problem one tries to solve. Atlassian is offering a trial period so anybody can see if Confluence is good for their company's documentation needs. From my experience, it would be bad to start a trial before you hove some really motivated people in your team and some content to put in there. Because it would be better to test Confluence with something that you would use in your company, so that you see first hand the pros and cons while your team works with Confluence with material that is close to the true material that you would put in there. If I was to change one thing it would be the way it recognizes internally any of the pages I create, so that Confluence doesn't have any issues with pages with same titles. That would be a nice time saver and space saver in the outline of any wiki one creates.

Alternatives Considered: Dropbox PaperGoogle DocsMicrosoft SharePoint

Reasons for Choosing Confluence: I made the switch from Google Docs because I wanted a more robust solution that would support a more deep infrastructure and would be easy to manage and interconnect with other project management, software development and customer-facing solutions.

Switched From: Google Docs

Reasons for Switching to Confluence: Confluence is far more advanced and fits our business model as a documentation and knowledge-base solution. The price is right and Atlassian seems to continuously develop new features that help us create awesome online media-rich documents for us and our clients.

Arturo M.
Developer in スペイン
情報技術、情報サービス, 5,001-10,000の従業員数
Used the Software for: 1年以上
投稿者のソース

Best documentation tool I ever used

5 2 年前

Comments: I use this almos daily and I think it is a great tool for team performance. It allows to create and view all the info in no time and pretty well structured.

Pros:

The main advantage about Confluence is that is part of the Atlassian Suite which involves Jira and Bitbucket among others. This makes pretty easy to integrate them and add quick references to a jira issue with just write the reference number. The text editor in Confluence is pretty complete, allowing to create really decent pages for any kind of documentation desired. The possibility of create nested pages makes really easy to organize the information in "chapters" "sub-chapters" and so on, giving your documentation a really neat look. This feature also allows to segregate the information, so you can have your product's documentation on one place, perfectly organized and set another "Chapter" for your team info, where you could store info about code conventions, timetables about overtime or availability, and so on. Confluence is also useful in order to create software designs, since it allows to create pages where you can paste your diagrams and so on and allows to discuss on them by adding comments or remarks. And the Watch utility keep you posted via e-mail whenever a page you're watching is modified in any way so you can keep track of a discussion or whatever.

Cons:

So far didn't find any big issue with confluence. Maybe for beginners it has a bit of learning curve and some option like the page nesting and so on is a bit difficult to learn. Besides that, I think is a pretty complete software. Something I miss is the possibility of "downloading" a page with all nested ones into a pdf. That would be a great feature in order to generate documentation files.

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Software Engineer in 英国
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 11-50の従業員数
Used the Software for: 2年以上
投稿者のソース

Powerful wiki software

4 2 年前

Comments: Confluence has become the place for us to collect information, across our business. We use it document our processes and policies (the access controls prove useful there), and our development teams use it on a daily basis to record the outcomes of discussions and to share knowledge.

Pros:

Confluence does a good job as a tool for writing, organising and viewing all kinds of documentation. It's fairly wiki-esque, but with a more intuitive editor for pages that should make it easier to pick up for new users that might be more familiar with, say, Microsoft Word. As an Atlassian product, you can expect a full set of tools for managing access to different pages and areas across your organisation, making it more appropriate for enterprises than more basic wiki software that doesn't always provide the same level of control. Another advantage is the high level of integration. 'Macros' allow users to include a variety of rich content, and are customisable. Examples of integrations include JIRA, Trello, Microsoft Office, G Suite, and more. The 'Atlassian Marketplace' can be used to find and install more macros.

Cons:

Although the editor is easier to use than the markdown used by a lot of other wiki software, it can occasionally be frustrating to work with. Not all macros and formatting settings behave exactly the same, so while you'd be able to fix these issues directly in markdown, you can end up trying out a bunch of different tools before you find the one you need to achieve your goal. As with all collections of articles, organising pages can become difficult. The software itself provides basic tools that allow you to define a structure for your pages, and these work well, but it still requires considerable discipline as your use of the software scales up.

David M.
Senior Engineer in アメリカ
研究, 11-50の従業員数
Used the Software for: 2年以上
投稿者のソース

Wiki Engine on Steroids

4 2 年前

Comments: We are using Confluence as our internal documentation storage system. It allows us to easily create documentation and share it among our various teams while controlling access to the teams. It is better than a document storage system for this purpose, as it allows us to create the documents on the fly, cutting a step out of the process and making documents easier to manage. We host it on site, so it is more secure than a solution like Google Docs as it's not on the web.

Pros:

We use Confluence on a daily basis to document various aspects of our organization. There is a large variety of built-in templates for a variety of sorts of documents. We heavily utilize the how-to articles to record procedures. Although it does link with other Altassian products, like Jira, we don't use that functionality currently as we run Confluence on-site and Jira in the cloud. The upgrade to version 6 greatly increased the usefulness of the product, as it brought in concurrent editing, ala Google Docs, which was functionality we needed when developing procedures for an event as a group. The search and indexing capabilities make it easy to find a document if its location is not obvious.

Cons:

Search and indexing can lose usefulness in the event you have many similar documents, like say a checklist that is executed often. I would like a function to be able to click a check box to "ignore results like this." The initial setup of Confluence was not completely straightforward, however, we were installing on an older version, version 5. (The upgrade to version 6 went much smoother.) I would prefer an omnibus install package if it doesn't currently have that rather than having to install PostgreSQL and the application. The LDAP integration could have been a little bit smoother than it was, although it is in line with the other Atlassian products I have integrated.

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Senior IT Engineer in 英国
認証済みLinkedInユーザー
情報技術、情報サービス, 2-10の従業員数
Used the Software for: 2年以上
投稿者のソース

An excellent documentation service that has saved me on many occasions

5 3 年前

Comments: My coworker and I use confluence extensively to document all of the work that we perform. As IT staff many issues that we come across will be repeated ad-infinitum. As such to simply be able to look up the fix from any location with internet access increases efficiency many times over. The notification ability helps all users to see what has been changed, when, and by whom providing an excellent level of accountability.

Pros:

It is extremely easy to create a large number of documents, it is possible to reference other documents within them to facilitate ease of research, and documents can all be put into sub-folders to contain them within separate trees to aid with organisation. The mobile app is extremely useful for reading documentation whilst on the go - an example would be that we keep Video Conference details on one page that I have favorited, as such when I set up a VC from any location I am able to rapidly find the correct details to dial. The search functionality allows for extremely quick location of relevant documents. On many occasions I have not been able to find what I need looking through the lists, only to immediately find it on the first search. Indeed I no longer look through the list as the search is so efficient. When changes are made to documents it is possible to set it up to notify other members of the team so that they are able to see what has been done.

Cons:

The only minor issue I have discovered with confluence is that when creating new documents setting the location is not as smooth as I would like. Specifically I need to begin creating the document, then select "Move" and finally put it into the desired place. This does not really cause issues as it is still a quick process, however a one click setup would be appreciated.

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Missions Coordinator in アメリカ
認証済みLinkedInユーザー
非営利団体運営, 11-50の従業員数
Used the Software for: 2年以上
投稿者のソース

Helpful Tool

5 3 年前

Comments: Overall I would recommend using Confluence, but would caution people on how they rollout the new platform to their company. Ensuring that the expectations are communicated clearly for how the platform will be used, by whom and the frequency, are very helpful things to communicate when preparing your team to switch.

Pros:

The interactive features of Confluence serves as the best feature and function of this platform! Our organization is relatively small (20-30 employees) and is a Foundation that interacts with other nonprofits in the area. As a result we had many touch points in the community through various teams and often time what we were doing would get lost. In an effort to improve our internal communication our organization adopted Confluence as a means of servicing our company. We used the blog feature heavily which proved to be the best method of communication internally and cut down on the amount of emails adding to the clutter in our inboxes. It also allowed discussions to happen seamlessly and served as a point of reference for folks to easily access when needed.

Cons:

It wasn't always very user friendly. Our organization consists of a variety of ages, so the way that people have engaged with technology is also varied. There are times that adding spaces or pages have proved to be a challenge for those who don't consider themselves as "technologically savvy". There was a bit of a learning curve for me in learning to how to use the software, but the customer support team was helpful in walking me through difficulties. The mobile function also wasn't the best depending on how users have different spaces setup.