--- description: Influitiveを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Influitiveとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [リファラル・マーケティングツール](/directory/30681/referral/software) > [Influitive](/software/136258/advocatehub) # Influitive Canonical: https://www.capterra.jp/software/136258/advocatehub ページ：1 / 11\ 次へ: [次ページ](https://www.capterra.jp/software/136258/advocatehub?page=2) > Influitiveは、顧客エンゲージメントとロイヤルティのためのプラットフォームであり、B2B企業による大規模な顧客の獲得、拡大、維持に役立ちます。 > > 評価：247人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Influitiveの対象ユーザー Cisco、Oracle、ADP、Adobeなど、急成長しているB2B企業がInfluitiveを利用しています。InfluitiveのWebサイトで、クライアントの声と導入成果を確認してください。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 247 レビュー | | 使いやすさ | 4.5/5 | レビュー全体に基づく | | カスタマー・サポート | 4.8/5 | レビュー全体に基づく | | 価格の妥当性 | 4.5/5 | レビュー全体に基づく | | 機能 | 4.5/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Influitive - **設立**: 2010 ## ビジネスコンテキスト - **価格プラン**: $1,499.00 - **対象となる企業**: 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Windows（オンプレミス）, Linux（オンプレミス）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: イタリア語, スペイン語, ドイツ語, フランス語, ポルトガル語, 中国語, 日本語, 英語, 韓国語 - **利用可能な国**: アイスランド, アゼルバイジャン, アフガニスタン, アメリカ合衆国, アルジェリア, アルゼンチン, アルバ, アルバニア, アルメニア, アンギラ, アンゴラ, アンティグア・バーブーダ, アンドラ, イエメン, イギリス, イスラエル, イラク, イラン, インドネシア, ウォリス・フツナ さらに196件 ## 機能 - CRM - Ideation - SNSプロモーション - SNS共有 - Third-Party Integrations - アクセス制御・許可 - アクティビティ・ダッシュボード - アラート／通知 - アンケートおよびフィードバック - アンケート／投票管理 - インセンティブ管理 - エンゲージメント追跡 - キャンペーン管理 - コンテンツ管理 - コンバージョン追跡 - ダッシュボード - テンプレートのカスタマイズ - データのインポート／エクスポート - データの可視化 - ネガティブ・フィードバック管理 - パフォーマンス測定基準 - ビジュアル分析 - フィードバック管理 - ブランディングのカスタマイズ - プロモーション管理 - マルチチャネル・データ収集 - マルチチャネル・マーケティング - メンバーシップ管理 - メール・マーケティング - メール管理 - モデレーション - モバイル・アクセス - ライブチャット - ライブ・ストリーミング - リアルタイム・チャット - リワード管理 - リード・エンゲージメント - リード生成 - レビュー・モニタリング - レポートと統計 - レポート／分析 - ロイヤリティプログラム - 出席者管理 - 多言語 - 弁護士管理 - 紹介追跡 - 顧客アクティビティ追跡 - 顧客セグメンテーション - 顧客体験の管理 - 顧客履歴 ... さらに3件の機能 ## 統合 (合計21件) - Docebo - Domo - Gainsight CS - Gainsight PX - GoodData.AI - Hootsuite - HubSpot Marketing Hub - Khoros Marketing - LinkedIn for Business - Marketo Engage - Meta for Business - Oracle Eloqua Marketing Automation - Salesforce Marketing Cloud - Salesforce Marketing Cloud Account Engagement - Salesforce Sales Cloud ... さらに6件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - チャット対応有 ## Category - [リファラル・マーケティングツール](https://www.capterra.jp/directory/30681/referral/software) ## 関連カテゴリー - [リファラル・マーケティングツール](https://www.capterra.jp/directory/30681/referral/software) - [アドボカシー ソフト](https://www.capterra.jp/directory/30956/advocacy/software) - [顧客ロイヤリティ向上ソフト](https://www.capterra.jp/directory/10031/customer-loyalty/software) - [顧客エンゲージメントツール](https://www.capterra.jp/directory/30906/customer-engagement/software) - [コミュニティ管理ツール](https://www.capterra.jp/directory/30800/community/software) ## 代替製品 1. [Bitrix24](https://www.capterra.jp/software/113540/bitrix24) — 4.2/5 (991 reviews) 2. [Zoho CRM](https://www.capterra.jp/software/155928/zoho-crm) — 4.3/5 (6974 reviews) 3. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [Sprinklr](https://www.capterra.jp/software/131274/sprinklr-platform) — 4.3/5 (91 reviews) 5. [Salesforce Service Cloud](https://www.capterra.jp/software/136189/salesforce) — 4.5/5 (824 reviews) ## レビュー ### "Amazing Platform to Build a Customer Community & an Advocate Marketing Program" — 5.0/5 > **Jessica** | *2020年11月3日* | 出版 | おすすめ評価：10.0/10 > > **良いポイント**: Influitive helps us communicate with our customers in a meaningful way at scale and reward them for everything that they do for our business. Not only can we provide tools and resources to help customers with our product but we can drive measurable results by utilizing advocates to help with every aspect of the business including sales, customer success, editorial, marketing and product development. It's a great way to create a community amongst our customers and we can get feedback on various initiatives quickly. What I love about the advocate hub is it's intuitive, easy to use and is adaptable. I like to think of it as a ball of clay - you can adapt it to what works for your team, audience and business. The first thing I noticed when I started using the AdvocateHub was how easy it is to use and how flexible the platform is. This enables me to adapt my program and shape it to fit my needs and strategies. Influitive is committed to ensuring their customers are successful. The company is dedicated to ensuring that my program is successful which is a huge benefit of using their platform. It feels more like a partnership than a vendor relationship. > > **改善点**: There's not much that I would recommend in terms of room for improvement. Influitive is awesome\! ----- ### "A proven partner for over seven years" — 5.0/5 > **Sue** | *2023年12月4日* | コンピュータ・ソフトウェア | おすすめ評価：9.0/10 > > **良いポイント**: We have worked with Influitive for over 7 years with our customer advocacy community of educators. The platform is relatively easy to use and the reporting provides us with key data points to share within our organization. Our members enjoy the quick consumable content and earning points towards classroom supplies, books, gift cards, and company swag. > > **改善点**: As with any new software platform, we've had a few bugs and issues in the last few months. We're working with the support and product teams to resolve our issues. We wish the content library of campaigns were more robust and updated consistently to take some of the extra work off of our plates. > > For over 7 years, we have had a positive experience with Influitive. Our community of educators continues to grow each year as does our member engagement. We've had good connections with our CSMs and generally have a quick response to reported issues. Before we renewed our contract this year, we did evaluate other companies and systems and still believe Influitive meets our needs the best in regards to customer experience. ----- ### "Buggy, Unreliable Software. Support is Non-existant" — 2.0/5 > **Mike** | *2019年11月19日* | 通信 | おすすめ評価：0.0/10 > > **良いポイント**: I've used Influitive for several years. It can drive results if implemented correctly and with dedicated resources. The platform offers a nice balance for users with challenges, rewards, a messaging center, and a new focus on a forum (although if you already have a forum you cannot turn this off and they will force you to use it). > > **改善点**: The company has changed directions pushing the forum over the challenges (the initial reason Influitive was created). The software is often unreliable, with our team finding bugs and issues almost daily. These issues range from targeting (advocates not receiving challenges), inaccurate counts, data disappearing, and blatant issues in production such as when they broke the rewards page or the challenge forms. We have numerous complaints from our users, and people complaining that it doesn't work. In less than a year we have filed probably over 20 bugs - most of which support ignores. The most common response we get is "it will fix itself eventually." While they have an API, it's very random and not well designed. For example, there is a groups endpoint, but the only way to get the group ID is to go back into the admin, go into reports, dig into the report, pivot and filter, and then eventually you'll find a hidden ID that doesn't match the group ID used throughout the system. The forum likewise is extremely buggy - although they've made vast improvements. Now posts and responses at least show up in order, although moderation and editing capabilities are a far cry from any other available forum solution (in most cases limited or non-existent). If users need to be able to copy/ paste code examples - you can forget it (this feature, while available doesn't work and is as you guessed it, extremely buggy). Unfortunately, this is the tip of the iceberg. > > While we have had positive results with Influitive, we have faced numerous challenges. The team is almost impossible to work with (a far cry from the past where they were absolutely exceptional). There is a lack of caring about the customer and in expertise (even of their own software). My first few weeks with Influitive went like this: sales member left items out of the contract and rushed us to sign it (we did, realized our mistake, and accepted it). The company forgot to actually setup our hub (we had to email them to get them to give us what we purchased). The next thing I know I'm receiving crude calls from someone claiming to be their legal team telling me I'm being sued for someone else's account (yes they messed that up). Later, when we tried to purchase the item that was left out of the contract, they tried a bait and switch and tried again to sell us something we didn't want in place of what we specifically asked for. It's gotten to the point where we file a ticket knowing support will tell us to ignore it, and every senior person we've reached out to at the company is leaving or moving positions and unable to help us (redirecting us to other people who we never hear from). ----- ### "Producing Great Results\!" — 5.0/5 > **Nicholas** | *2016年8月30日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: You truly get out what you put in. The time spent building campaigns and targeted challenges are directly related to what results you're able to yield thereafter. Their customer support is incredible. Their coaching is very helpful and they are all about building value for your Hub. If you are the sponsor, rest assured you will have plenty of benchmarking and metrics to present to your executive teams. > > **改善点**: No real cons to speak of at this time. Like any other B2B company, they are interested in appending add-on solutions such as API links to Marketo, Salesforce, SSO etc. These do cost money and are typically not included in a base contract. > > The idea of customer advocacy and customer marketing is a new way of thinking within B2B business. I feel fortunate that we have chosen a partnership with Influitive, who in my mind, is the leader in this particular space. Our implementation was quite easy and even with my competing priority of creating an online user community at the same time. Their customer support is quite incredible. They are timely, polite, and sure to close the loop. The knowledge base articles are great and usually show walk-throughs and how-to's on nearly everything. I also appreciate their willingness to continue to foster partnership through ongoing coaching with advocacy experts every two weeks. They have even gone so far as to add me to a great SLACK group with Awesome Advocate Marketers from around the world to learn and grow. As a result of our coaching, execution, and leveraging the software within the first 30 days we have had 12 new software reviews, 9 referral leads, and 10+ users raising their hand to be references. I have been blown away with our results and so have my executives. We are going to continue to build on our early success and leverage this tool at an upcoming event - specifically with Influitive's great mobile app. Another thing I appreciate about Influitive is they are constantly learning, growing and trying new things. Their own VIP AdvocateHub is a great place to learn about the company, what's coming around the corner, and also great advice to incorporate into your own hub. We are really looking forward to continuing our success with our Hub and ultimately mobilizing our advocates to spread the footprint of our brand and services via word of mouth, social, and reviews while having fun at the same time\! ----- ### "amazing" — 5.0/5 > **Mostafa** | *2023年4月18日* | 保険 | おすすめ評価：10.0/10 > > **良いポイント**: I find myself using it on a regular basis and it's definitely worth continuing to use. > > **改善点**: I'm always hopeful for more advancements like this. > > I wanted to share with you how impressed I am with this amazing tool. It's incredibly practical and has been a huge help to me. I highly recommend giving it a try. ----- ページ：1 / 11\ 次へ: [次ページ](https://www.capterra.jp/software/136258/advocatehub?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/136258/advocatehub) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ