キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Ricochetとは

POS、在庫管理、顧客およびユーザー・アカウント、レポートなどを統合した強力な委託販売および小売ソリューション。

Ricochetの製品詳細

良いポイント:

Plus, my consignors absolutely love being able to easily log in to see their account, watch as items sell, and always know how much money is currently owe do to them.

改善してほしい点:

The only "con" would be the inability to customize sales and inventory reports based on timeframes.

Ricochetの評価

評価ポイント

使いやすさ
4.7
カスタマーサービス
4.9
機能
4.4
価格の妥当性
4.8

おすすめ度

9.3/10

Ricochetの総合評価は4.8/5です。 (キャプテラに寄せられた115件のレビューより集計)。

Ricochetを使用したことがありますか?

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レビューを絞り込む (115件)

Gary
Gary
アメリカのOwner
認証済みLinkedInユーザー
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Not Just Consignment Software - A solution.

5.0 4 年前

製品を使ってみた感想: Barcoding, website/storefront sync integration, layaway, reporting, a loyalty program for my customers, auto-discounts, easy access to online vendor sign-in so my consigners can see what is selling, what is owed to them and when contracts are ending, it stops the unnecessary phone calls throughout the day asking if a vendor has money to pick up.

良いポイント:

It is flexible. I can make this software adapt to my business needs. I can be a consigner, a store shop owner, a flea marketer, ebay consigner, craft store, space rentals, a retail store and so much more. If there is an internet connection I am in business.

改善してほしい点:

Ease of posting products on to the website. I am hoping the new app with help out with this. I would like to use one simple method to post a product directly to my website with pictures and all. I can kinda of do it with the mobile browser but would be so much easier with a dedicated app. I think this would help our vendors to add products. Allow for other credit card company choices. I prefer Square as my credit card provider so to process credit cards I need to switch apps to process the transactions. It's a pain but not a deal-breaker. Cost is a bit high at $109 a month and an extra $39 for the website. So the total annual cost to run the software is almost $1,800 a year. You save a some money by paying annually rather than monthly.

Ricochetからの返信

4 年前

Thanks for the 5 stars, Gary! We'll keep cranking away at new features that might fit your needs. The good news is that we have a significant update in the works to make the vendor listing process much better!

Athena
Athena
アメリカのDirector of Operations
消費者サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Very helpful software for consignment tracking

5.0 4 年前

製品を使ってみた感想: Up until the format was updated we had a great handle on how to use the system to fit our needs. It has proven to be a great help in that multiple users can have access to the same information. There is however an extreme lack of communication. We were not informed that the entire format was being changed and logged in one day to a new set-up with no option to revert back. Features are also disabled or removed without letting the clients know causing navigation issues.

良いポイント:

This software is extremely helpful in tracking our consignors, their sales, percentages, and important data such as addresses and phone numbers. The newer format also allows us to add images if inventory items which will be very helpful when we have more staff available to log the inventory. It is also very helpful to be able for all users to see what inventory items are in stock vs paid out to the client as well as notes left by other users.

改善してほしい点:

I don't like that the software assigns its own descriptors to each client rather than offering the user an option of using its descriptors or your own. I understand these markers are important for the automation algorithm but not helpful for many. Also, since we do not use bar-code scanning and enter all sales manually, the newer layout DOES NOT ALLOW us to find the inventory by our own parameters in the POS tab (ie. client name or consignor number). This has proven to be a time consuming annoyance.

Ricochetからの返信

4 年前

Thanks for the review, Athena. Sorry you had trouble migrating to the newer version. We try our best to make sure we modify and keep the most essential functions as the software improves.

Mark
アメリカのOwner
小売, 自営業
使用期間: 6~12か月
投稿経路
ソース:SoftwareAdvice

Could be a lot better

3.0 昨年

製品を使ってみた感想: If I had my way I would look for an alternative.

良いポイント:

the inventory management, having the app on the phone and on the computer

改善してほしい点:

1. I am a consigner. There are two stores - every time I use the app, I have to select the 'other' store. You should be able to default to a store. This is very anoying as the session times out and switching tabs from Inventory to Payout does not refresh in real time when this happens. 2. The iPhone app needs to allow a constant login and not keep timing out. it refuses to save the username and password and I waste a lot of time typing it in again. 3. The Category/Brand needs to allow for Consignor admin - adding new categories/Brands as needed.4. Should allow for some other fields such as 'Color', 'Size' etc5. Label support is pretty bad, being forced to use expensive DYMO labels. Also the small labels truncate at very few letters without warning. On my MacBook, the large labels took a lot of effort to print properly.

Carina
アメリカのFounder
アパレル、ファッション, 2~10人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

From entering items manually to full integration!

5.0 4 年前

製品を使ってみた感想: I love being able to serve my consignors and customers using one software.

良いポイント:

What I like most about this software is the user-friendly interface. As a new business, we needed a software that wasn't going to take months of trial to figure out and that could integrate a lot of the steps to save time. I love that it has been able to accommodate our business needs as we grow and we are excited for new features to release. We also love the team behind the software who is always available to answer any questions or concerns.

改善してほしい点:

What I like the least about this software is the limitation on the selection of an integrated payment processor. There is basically no other option. I would love if it could integrate with square so I can take payments on my phone and on the go. Another thing I dislike is the limited information on reports. It would be great to have more bookkeeping/accounting details integrated into them. I also dislike that it doesn't have some basic features I find would be helpful as a business owner.

Ricochetからの返信

4 年前

Thanks for the 5-stars, Carina! We are working to expand reporting this year. And our payments partner is building a mobile device as well! Hopefully, these will help sort out some of your needs this year.

Kristi
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

A User Friendly Software with Exceptional Customer Support

5.0 4 年前

製品を使ってみた感想: We always feel heard by the Ricochet team and appreciate their willingness to discuss possible improvements or even explain why a desired feature may not be effective in meeting all their customer's needs. We understand that not every feature we may want is an asset for every store/shop they service. The pros outweigh the cons and we actually value their commitment to delivering a software that works but isn't overwhelmed with "bits and pieces" of features that only meet the needs of some.

良いポイント:

We began our consignment business with Ricochet and truly believe it played a huge part in our success and is a key to our continued growth. Our team frequently comments on how easy it is to use the software. Many of us have had past experience with systems that were cumbersome and clunky; in comparison Ricochet has an interface that makes it easy to train new staff. Our new staff members quickly get comfortable and confident in using the POS which allows our team to focus our attention on better serving our customers and consignors. As we have grown, Ricochet has evolved along with us. The Ricochet team is constantly working on making the software better and adding features that give us the ability to do business more efficiently. It is important to us to be partnered with service providers who are always looking to enhance their services because it enables us to also always be improving. Their customer support is exceptional. A team member is always readily available to assist and answer questions. We appreciate this level of service because it allows us to offer the same value to our customers and consignors.

改善してほしい点:

There are some features and capabilities we hope to see in the future.

Ricochetからの返信

4 年前

Fantastic review, Kristi! Reclamation has been a part of our success too! Thanks for your commitment and thoughtful feedback.

erica
アメリカのConsignment Store Owneer
アパレル、ファッション, 自営業
使用期間: 2年以上
投稿経路

The Only Software You Need For Your Consignment Shop

5.0 4 年前

良いポイント:

The personal one on one assistance & customer support is unmatchable. Everyone on the Ricochet software team is so genuinely nice & supportive whenever you need customer support. The support team is always available and has been there for me any time that I ever called for help. They help you with any issues within minutes. I love that my consignors can view their accounts so easily & can do so with user-friendly technology. I have never once had a consignor unable to access their accounts or have any trouble using the software. I have managed a consignment store in the past for five years & have now had my own shop for close to three years; so, I am very aware of the consignment business. I am so grateful to Ricochet for meeting all the needs & wants of a consignment shop owner. Thanks to Ricochet, my consignment business is so organized, safe, and user-friendly. I have loved this software since day one of using it & have never had to look elsewhere.

改善してほしい点:

Honestly, I really love everything about this software. Perhaps a few features can be perfected...but I know the team will get to any of those imperfections with the next update.

Ricochetからの返信

4 年前

Thanks so much, Erica! We love hearing such wonderful feedback from fellow experts in the consignment industry! We will keep working on perfecting those features for you.

Heather
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Best Consignment System Out There!

5.0 4 年前

製品を使ってみた感想: It makes a HUGE difference to have my consignors have access to their accounts online so they can keep track of their items if they want to. I am more saving time and energy than I realized I would.

良いポイント:

I love how easy it is to use, and all the tutorial videos available so I can spend less time training my staff. I love how available the developers are to help when I have a question or an issue. I love all the stats and data they offer so I can easily track my top customers and consignors and stay on top of sales goals.

改善してほしい点:

There are the occasional glitches but the team addresses them right away. It's also a bit expensive with the monthly fees compared to the one time purchasing price of the other consignment software options I have used, but you do get MUCH better service for the price. It would be nice as a small business to have a more affordable option, but I get why it costs what it does and I'm committed now!

Ricochetからの返信

4 年前

Glad to have Trilogy on board, Heather! We understand that not every store can make monthly payments for software, but it seems that the benefits definitely outweigh the cost. Thanks, for the review!

Monica
Monica
アメリカのowner
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Great Choice

5.0 4 年前

製品を使ってみた感想: The software overall is amazing! The representatives are extremely professional and helpful. I plan on using Ricochet Consignment Software for many more years.

良いポイント:

I like the convenience and functionality, Having access to the software anywhere helps eliminate any errors or miscalculations.

改善してほしい点:

Cost and ease of use. As a small business owner, it's an investment to maintain. I new updates have helped with making it easier to use. However, there are a few areas of concern like searching.

Ricochetからの返信

4 年前

Thank you, Monica! We'll pass on the love to our support team.

Christina
Christina
アメリカのowner
認証済みLinkedInユーザー
小売, 自営業
使用期間: 1~5か月
投稿経路

検討した類似製品:

Hands down best consignment software

5.0 4 年前

製品を使ってみた感想: I have been VERY pleased with Ricochet and how it has helped me, my consignors, and my business.

良いポイント:

I love how easy it is to use and track my business. It has really streamlined processes for both me and my consignors. As a result, I have saved myself several hours of work each week. I can't recommend Ricochet enough!

改善してほしい点:

Some of the reporting isn't as intuitive as I would like but I can always get help when I need it and figure it out pretty quickly.

Ricochetからの返信

4 年前

Thanks for the love, Christina! We have long term plans to build a pretty serious update to the reporting structure. Several new reports, new dashboard widgets, etc. We'll keep you in the loop when things start happening.

GOERGIA
アメリカのCO-OWNER
小売, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

RICOCHET IS A MUST FOR CONSIGNMENT!!!!!

5.0 2 か月前

製品を使ってみた感想: RICOCHET HAS BEEN A LIFE SAVER FOR US. WE ARE NEW TO THE BUSINESS AND THIS SOFTWARE HAS MADE IT SO EASY TO WORK THOUGH THE BUSINESS.

良いポイント:

WE LOVE LOVE THE COMPANY! ALWAYS THERE TO ANSWER QUESTIONS AND HELP. SO FRIENDLY AND PATIENT....EVERYONE IS AMAZING. WE WERE NEW TO ALL OF THIS AND THEY MADE THE TRANSITION SEAMLESS : ) HIGHLY RECOMMEND!!

改善してほしい点:

I CAN'T REALLY THINK OF ANYTHING I DON'T LIKE

Tyrone
カナダのOwner
小売, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Not perfect, but it is a great solution.

4.0 4 年前

製品を使ってみた感想: We needed to streamline the inventory management processes for our store and Ricochet has made a real impact in this area for us. All of our staff really like Ricochet and have learned the new workflows very easily. We'd love to see more reporting/dashboards (or an API so we can do our own analytics).

良いポイント:

We love that we can access the system from home or anywhere in the world. The system is actively being developed and improved which is great. We are about to expand our use of the system to include online sales, which is very exciting!

改善してほしい点:

The tax setup isn't ideal for Canadian customers who have multiple taxes that are applied differently to different categories of items. Defining taxes at the category level would eliminate the potential for error when entering items. No visibility into how the data is being backed up is a concern. We aren't sure if the database is being backed up, or how frequently it is happening. To help deal with that, we can manually export inventory and accounts, but this isn't ideal.

Ricochetからの返信

4 年前

Thanks for the feedback, Tyrone! Constantly improving and releasing new features regularly is a big priority for us. So thanks for recognizing that! As our Canadian market grows, we are working on a tax solution to help you all out. We'll keep you updated as that develops. Also! Good news on backups! Your data is actually processed on multiple servers in real-time and conducts a full backup every 24 hours. We just don't display that anywhere on the software.

Amanda
アメリカのOwner at Cactus Flower
使用期間: 6~12か月
投稿経路

This software is incredibly easy to use and has streamlined our checkout process. We love Ricochet!

5.0 6 年前

良いポイント:

Ricochet is intuitive and easy to use. The reports make daily accounting easy and quick. We also added integrated processing and that has cut our checkout time in half. Our consignors love that they can see their sales online and we love that it is easy to pay them out and track payments. We use the rewards program to incentivize our in store events, and it makes marketing to our customers easy. The customer service is great. We have never had an issue arise that we did not receive immediate help with. The Ricochet team takes our feedback into consideration and is always improving the software to better meet our needs. We had a difficult time finding a POS that met our shop's unique needs, as we are both a consignment and new item retail shop. We have found that Ricochet was what we needed to bridge the gap between two different types of inventory. I also found that the ability to use Ricochet on multiple devices a huge plus. We sometimes tak an Ipad outside for sidewalk sales, and this was the only POS that allowed us to do that. We have been using Ricochet for 6 months and continually like it more and more!

Madeleine
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Great Program for Small Handmade Business

5.0 4 年前

良いポイント:

Ease of use for me and for my handmade artist vendors, great reports as an owner that are easy to look at at a glance and keep me on the right track, and the vendors love being able to see in real time what items of theirs are left and what's sold, helps take some of that stress of extra communication off of me.

改善してほしい点:

There's a couple things that went away with the update that I liked being able to do that can't do anymore, or are done differently but really it's a small thing compared the amount of help this program offers.

Ricochetからの返信

4 年前

Thanks, Madeleine! Making changes to the software is always a back and forth struggle between adding, taking away, and refining features. We're so glad you're on board!

Germaine
カナダのOwner/Operator
小売, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Amazing Product and so EASY to use!!!

5.0 4 年前

製品を使ってみた感想: It was amazing. Would recommend this to anyone, especially those just starting out.

良いポイント:

This software is so user-friendly! Very easy to maneuver the dashboard and the customer service every time I had a question was out of this world!

改善してほしい点:

Theres not much I did not like! It was all great

Ricochetからの返信

4 年前

Thanks for the wonderful review, Germaine! And thanks for recommending us to those just starting out as well!

Sommer
アメリカのOwner
家具, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Mabel’s Market for Ricochet

4.0 4 年前

良いポイント:

Ricochet was instrumental in helping us get our business off the ground. The personal attention and comprehensive software helped us reach out to vendors and assist customers with confidence. Ricochet is invaluable for accounting purposes and we’ve also used it to track past sales and make future plans.

改善してほしい点:

The frequent upgrades to the system have sometimes been tricky for our consignors to use.

Ricochetからの返信

4 年前

Thanks, Sommer! You've been around with us for a while, so your store has definitely seen a lot of changes. Fortunately, most of our updates for the near future are focused on fine-tuning the software and not doing major overhauls.

Bryan
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Hands down amazing customer service

4.0 4 年前

良いポイント:

The software allows us to manage our customers and suppliers effectively. What amazes us the most is the personal touch and responsiveness of their support team. No matter the time of day there team is available to help!

改善してほしい点:

Additional sales reporting tools similar to a business intelligence package would be helpful. The data is there just being able to manipulate easily would be amazing!

Ricochetからの返信

4 年前

Thanks, Bryan! We're working closely with some great BI tools to influence and direct our upcoming reporting features. We'll keep everyone in the loop as things progress.

Lily
カナダのManager
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

My Ricochet Review

4.0 4 年前

製品を使ってみた感想: Good

良いポイント:

I like the ease of use and the simplicity. The customer support is also good.

改善してほしい点:

We use this software for consignment clothing and the new product card isn't as user friendly as i'd like. You can't tab to the price window and it's easy to delete the consignor in which case you have re-instate their name/account. Also the notes window sometimes take 2 tries before it will save.

Ricochetからの返信

4 年前

Thanks for the feedback, Lily! We'll explore some of these bugs and struggles you're having with inventory and consignors. Hopefully, getting things sorted quickly!

Amie
アメリカのBoutique Owner
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Over 2 years and still loving it!

5.0 4 年前

製品を使ってみた感想: We have had a wonderful experience with Ricochet. The staff and management are wonderful to work with, extremely helpful and readily available! We love Ricochet.

良いポイント:

I love the accessibility of the software, all of the breakdowns of our daily sales and the ease of use. Everything is so well tracked it makes taking a quick look at how my days, months and years are going smooth and effective.

改善してほしい点:

I really dont have any qualms about the soft wear at this point.

Ricochetからの返信

4 年前

Thanks, Amie! We're so glad you've enjoyed Ricochet for so long!

Elizabeth
アメリカのBookkeeper
小売, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Thankful for this Software

5.0 4 年前

製品を使ってみた感想: Prior to Ricochet each vendor in the store had pages to which their inventory tags were stapled. Totals of all the tags at the end of the month were added by hand. Accuracy was always iffy and if we lost a tag that vendor wouldn't get credit for it. Now we are absolutely sure of the accuracy of vendor sales and payouts each month and vendors can see in real time as their items sell. It has been a win-win for everyone!

良いポイント:

* Ease of Use * Intuitive * As a vendor, entering inventory data is easy and intuitive * As an admin, going in and correcting errors is fairly easy * As a bookkeeper, pulling the reports I need to reconcile accounts is very helpful

改善してほしい点:

* Inability to pull a mass daily report summary - right now I can pull a daily summary for one day or I can pull a summary report that gives me totals for a period...but I cannot get a report that shows summary level data for each day in a period without pulling each report by day individually * The ability to fully customize reports to pull the specific data that I need

Hannah
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 1年以上
投稿経路

We LOVE Richochet!

5.0 4 年前

良いポイント:

When we entered the consignment business my only "requirement" was that we use some type of software. I researched several different options and loved how Ricochet looked (app-like as opposed to processor-ish). Plus the customer service was so helpful. I talked with [SENSITIVE CONTENT HIDDEN] a lot early on and then [SENSITIVE CONTENT HIDDEN] . They've always been extremely helpful and accessible. I like that I haven't had to go through automation or operators to get answers. They've even been accessible on Saturdays when we had an emergency issue that needed to be resolved.

改善してほしい点:

To be honest there aren't many cons I can think of. I wish I could add variants from the inventory page instead of having to go to the preferences. As of right now that's about all I can think of.

Ricochetからの返信

4 年前

Thanks for the 5 stars, Hannah! Our team is always so happy to work with you when problems arise. We'll pass on the love to the rest of the team.

Jhanvi
インドのTeam Leader
情報技術、情報サービス, 501~1,000人規模の会社
使用期間: 1~5か月
投稿経路

Easy to Use Software For Inventory Management

5.0 昨年

製品を使ってみた感想: Ricochet is a perfect software for all the organizations who manage day to day business inventory. It's a Complete Package with powerful feature to make your work easy and effective.

良いポイント:

It's a perfect software for Inventory Management and very easy to use. It offers many effective features like Inventory Management, Accounting, Retail CRM that helps you to manage your data impactfully.

改善してほしい点:

I didn't have any issue with the tool when managing my tasks. From My side their is no any disadvantage of this software.

Kathryn
アメリカのOwner
小売, 自営業
使用期間: 6~12か月
投稿経路

The Most Amazing Customer Service

5.0 4 年前

製品を使ってみた感想: This is the first and only software I've used. I did tons of research before I purchased and I have not been disappointed. They have been extremely responsive to my questions and issues (100% of which have been my error).

良いポイント:

The easy of communicating with the company when I run into a snag.

改善してほしい点:

There are a few reports I with that I could generate that don't exist. Example "Average Monday Sales". I also with that there was a way to change the status on products from "expired" to "picked up" in mass. I haven't found a way to do that yet.

Ricochetからの返信

4 年前

Thanks for the 5 stars, Kathryn! Bulk status updating is very high on our development list and schedule to get built out in Q1 of 2020. So keep an eye out for that!

Brandon
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Review

4.0 4 年前

製品を使ってみた感想: We have loved the software and fu criminality. The Ricochet team are great to work for and very prompt in their responses.

良いポイント:

The fact that the inventory is easy to use. Also ease and functionality of then POS

改善してほしい点:

Not nearly enough customizable reports. Need quite a bit more options there

Ricochetからの返信

4 年前

Thanks for the feedback, Brandon. One of the largest priorities over the next couple of development cycles is how to improve and overhaul the reporting system. Stay tuned!

Steve
アメリカのCEO
小売, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Does the job

5.0 4 年前

製品を使ってみた感想: We looked at several software options and Ricochet offered the best solution, tech support is outstanding and I like that they have continued to innovate the platform

良いポイント:

Multi-Level Users Ability to offer vendors there own login Easy reporting East Payment reconsiliation

改善してほしい点:

Some inventory adding functions are a little clunky

Ricochetからの返信

4 年前

Thanks for the review, Steve! We will pass on the appreciation to our customer support staff!

Gary
アメリカのCo-owner
卸売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Customer of several years

5.0 4 年前

製品を使ってみた感想: The new version hasn't really provided any new benefits, just headaches and frustration.

良いポイント:

I DID like that we could do individual reports for our clients (both inventory and sales).

改善してほしい点:

I HATE the new version. A LOT LESS user friendly and not as compatible with our estate sale business now. Looking for other options.

Ricochetからの返信

4 年前

Thanks for the honest feedback, Gary. Sorry, you're having a rough time with the latest updates. We'll have to reach out and get more details so we can make sure you're having a better experience.