キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年
Salesforce Service Cloudとは
業界トップクラスのカスタマー・サービス・プラットフォームは、革新的なツールと統合されたデータでサービス従業員を強化します。
Salesforce is a powerful swiss army knife, with plenty of features and capabilities to cover a multitude of use cases.
Sometimes is a little bit confusing on the new front end.
レビューを絞り込む (779件)

Outstanding Customer Service Platform

ここまでのレベルはない
良いポイント:
事細かく管理することができスマートでわかりやすい操作が出来る。
改善してほしい点:
マイナス点はほとんどなく、日本企業でも取扱しやすい製品である。
検討した類似製品:
総合力が高い
製品を使ってみた感想: 創業当時から活用しています。商談管理とレポート機能により十分に効果を発揮しています。複数人で一つの取引先や商談に対してコミュニケーションする必要があり、業務プロセスを自動化したいと思うならおすすめします。トレーニング資料が充実しており機能を学ぶことができるのも優れた点です。最も効果を生む使い方するなら営業メソドロジーを確立し、実現したい営業プロセスを持っている企業が導入するか、その両方をコンサルティングしてくれる企業と共に導入することです。
良いポイント:
シェアが高く、エコシステムが充実しているため他社システムと連携がしやすい点
改善してほしい点:
価格が他社よりも高めであり、小規模業者が多機能な使い方をするには投資金額が多くなる点。
多彩な運用が可能なCRMシステム
良いポイント:
営業の管理用ツールとしてカスタマーや顧客の管理をすることができる。また、そこに繋げて売上管理も可能でセールスレポートの作成にも役立っているので、かなり使用頻度の高いサービスとなっている。
改善してほしい点:
少し通常の運用とは違う方法(データベース)としての利用をしているので、致し方ない部分はあるが、データの紐付け方によってはレポート機能で取り出せる情報、取り出せない情報が存在する。上記の理由からデータの紐付け方にコツがいるので、導入のしやすさはマイナスポイント。

Great for Service Management
製品を使ってみた感想: Overall, although costly, a great tool to maintain service management data sets.
良いポイント:
We can easily manage all the service data thanks to this tool.
改善してほしい点:
It does not support small sized services, which is not great for our operation.
User friendly
製品を使ってみた感想: My personal experience has been overall positive.
良いポイント:
The reliability to be able to depend on the service in real time.
改善してほしい点:
I don’t have access to use the full capability. But from what I have used no cons.
Many features and ability- but required long time to study
良いポイント:
It was very easy to use many for contact management in addition to plug-ins that existing
改善してほしい点:
Reporting and use plug-ins or customise. The experience was much more difficult.
salesforce for the win
製品を使ってみた感想: Love love love!!! This allows field agents to put in for service where needed and provides office and all workers to see in real-time it was put in the system
良いポイント:
Perfect for field workers to put in work orders
改善してほしい点:
the small things not having an asterisk to complete and move on to next screen before submitting
Councils use of service cloud
製品を使ってみた感想: Has been an excellent way to transform business processes and modernise our technology stack.
良いポイント:
Versatility to use for different requirements. Preconfigured solutions for our purposes
改善してほしい点:
Very difficult to move away. Cost is high.
検討した類似製品:
A bit of an investment, but well worth it if fully utilized.
製品を使ってみた感想: Once we decided to make the investment in Salesforce, we were 100% behind implementation for all of our CRM needs. There can be a learning curve but once learned, we can do everything we need to stay connected to our donors.
良いポイント:
The best thing about Salesforce Service Cloud is that it is fully customizable. It is the only CRM software we need.
改善してほしい点:
The upfront cost is more than other programs.
Everything You Need in One Place
製品を使ってみた感想: Salesforce has simplified case management for me and my entire firm. We can track all issues and set reminders for all deadlines.
良いポイント:
It incorporates all the data and information needed to manage cases and clients.
改善してほしい点:
I wish that it could be a little more customizable so I don't have to deal with all of the features that aren't relevant to my cases.

The ultimate tool for sales and CRM
良いポイント:
I love how customizable it can be and how it makes sales and management life’s easier. Perfect as a information center and also pipeline visibility tool.
改善してほしい点:
It’s not intuitive at all. Training is necessary.
Great tool with few issues
製品を使ってみた感想: Overall, Salesforce is a reliable solution that improves customer service workflows once fully put in place. I enjoy using it at my current company. It allows us to utilize many important apps and services.
良いポイント:
Salesforce offers excellent tools for case management and it great to use with other platforms. I use it to manage customer cases in a financial setting.
改善してほしい点:
It has a learning curve, especially for those who are not used to using software like this. It can take a lot of time to customize to your liking and needs. It can also be very expensive.

Salesforce as a customer service representative
製品を使ってみた感想: It was great to use for interaction with customers. I was able tot rack sales processes and also see how they integrated with marketing campaigns, and customer interactions.
良いポイント:
It has a great user interface. It is very intuitive and easy to learn.
改善してほしい点:
I felt a little limited when using the app

検討した類似製品:
Streamline Your Customer Service with Salesforce Service Cloud
製品を使ってみた感想: My overall experience with Salesforce Service Cloud has been excellent. It has helped me improve my customer service and streamline my workflow, with intuitive software, excellent reporting tools, and top-notch customer support.
良いポイント:
The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products.
改善してほしい点:
the least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget.
Salesforce Service Cloud Has Been a Reliable and Effective Solution
良いポイント:
I like the accuracy of Salesforce Service Cloud. Salesforce Service Cloud is amazing and super excellent to manage.
改善してほしい点:
No dislikes about Salesforce Service Cloud. Salesforce Service Cloud works so well for us.
Transformative CRM Solutions with Salesforce Cloud
良いポイント:
Customization: Highly customizable to fit specific business needs. Integration: Integrates with over 1,000 other platforms1. Lead Management: Excellent lead management and scoring features1. Reporting: Powerful and comprehensive reporting tools2. User-Friendly: Easy to set up and use
改善してほしい点:
Cost: More expensive than some competitors1. Complexity: Can be complicated to set up and maintain.
It’s not mobile responsive
製品を使ってみた感想: I wish it could be responsive on mobile devices.
良いポイント:
Contact database management is easy. You can keep track of clients.
改善してほしい点:
The system is not responsive on mobile devices.
Great
良いポイント:
The easy access and navigation , being able to use different tabs to navigate different accounts or info need it .
改善してほしい点:
Some of the tabs or functions need a bit of more work .
Salesforce Service Cloud is by far the most customizable
良いポイント:
Salesforce Service Cloud is by far the most customizable solution I have tried.
改善してほしい点:
It takes a lot longer to configure/set-up because it is so customizable and it's expensive, but ultimately it's worth it being able to do whatever we want to leverage best-in-class partners.
Great platform for managing customers and customer service
良いポイント:
Easy to track communications with customers and sync it with the company org for full visibility into the customer's account
改善してほしい点:
I haven't use it to its full capabilities to understand what could work better
Salesforce service cloud
良いポイント:
I really like the layout of Salesforce service cloud. We used this alongside servicemax. The system works well.. perfect for quick allocation of work orders to engineers based around the country. They were able to access quickly with signal via mobile on site.
改善してほしい点:
A few connectivity issues caused some problems when completing jobs on site, but did not occur that often.
Salesforce Service Cloud
製品を使ってみた感想: My overall experience with Salesforce Service Cloud has been positive, as it provided a powerful and comprehensive solution for managing customer service operations. While there were challenges in terms of complexity and cost, it significantly improved our ability to deliver personalized and efficient customer support.
良いポイント:
One aspect I liked most about Salesforce Service Cloud was its comprehensive and centralized view of customer data, enabling efficient case management and personalized customer interactions. The platform's robust automation and AI-powered features, such as chatbots and knowledge base, greatly enhanced our customer service operations.
改善してほしい点:
One drawback I experienced with Salesforce Service Cloud was the complexity of the platform, requiring extensive configuration and customization to fully meet our specific business needs. Additionally, the licensing costs associated with certain advanced features and user licenses could be a barrier for smaller organizations.
Great for luxury brands
良いポイント:
I liked the fact that you could use it with other software so you don't have to put the same data in to multiple software one by one that feature was really time effective
改善してほしい点:
Well sometimes I had to refresh to ensure the data that I had had in the other system shows up I think its kinda good tho because if the data is incorrect or you made a mistake you'd see it by how its reflecting in salesforce
Enables businesses to deliver exceptional support experiences through its comprehensive features
製品を使ってみた感想: A leading customer service solution, enabling businesses to provide efficient and personalized support to their customers.
良いポイント:
It helps with case management, omnichannel support, knowledge base, automation, analytics, and seamless integration capabilities for exceptional customer service all in one platform
改善してほしい点:
One potential drawback of Salesforce Service Cloud is its relatively high cost, which may be a deterrent for smaller businesses with limited budgets
Review of Sales Force
製品を使ってみた感想: Overall, my experience with Sales Force has been positive. I love the visibility you get into tickets and the analytics and reports that can be run, to fine-tune workflow.
良いポイント:
I like that I can log in from anywhere and have access to all my work. There is also room for a ton of automation within the SalesForce platform.
改善してほしい点:
I've run into a number of bugs within Sales Force. Getting these bugs fixed has been a long process.