ComplianceQuestのレビュー

CQ : our QMS best friend

製品を使ってみた感想： In general, great support and platform to structure your QMS

良いポイント:

I have been using CQ for +2 years. Since the first time that I started using it, I loved how easily you can understand performing all your transactions. In addition, it allows you to migrate different physical documents or records into the platform without losing any traceability. A highlight for us was electronic signatures 21 CFR compliant.Through this software, we accomplish on of our goals of having a 100% electronic QMS, Can't wait for the latest revision to include as part of this effort, the digital SOPs as a way to release or revise new docs.

改善してほしい点:

Probably the way the permissions sets works. The software in general is very user friendly. Nevertheless, this aspect can be improved regarding the details associated with the permissions sets to understand the impact on your transactions.

Quality System Deployment in MedTech Industry

製品を使ってみた感想： When a configuration was requested we did not receive information on impacts of configuration and as a customer were expected to tell them 'where' all places changes exist.At deployment have struggled to get timely customer support. Also fields available on list views/reports are duplicate and very unclear. Makes end users confused on which fields actually are valid and inefficient to produce reports.

良いポイント:

Allows for a global harmonization of our quality system. Auto generates the cover sheet in documents, which is great to reduce manual process. Allows for group training to be recorded.

改善してほしい点:

Due to the software being manufacturing based we had significant configurations to satisfy medtech requirements.Software is not highly compliant without configuration (e.g. editing records in approval, edits can be made to a record after been approved). Many of our items are in the managed package thus our team nor salesforce admins cannot make changes. Complaint module had to be so highly modified it was cheaper to configure nonconformance module to have a complaint record type.

Compliance Quest Review

製品を使ってみた感想： I like the program. Just wish that we were set up better and had more people interested in using it.

良いポイント:

I like the ease of editing and upload and auto version control. The sign offs are very easy as well.

改善してほしい点:

We are in an old version and I don't think we are set up well so there are a lot of errors and user functionality is lacking.

Highly Configurable and Practice Changing

製品を使ってみた感想： We found ComplianceQuest to be our best option out of over 8 in depth demonstrations and reviews of competitive software. After weeks of selection, we were not disappointed in our choice. We found CQ to be highly configurable to meet our unique business needs, but also challenged us to change they way that we do things to provide efficiencies and stay within the software. The dedication and support was excellent from the start and before we had even selected them, and remains consistent. We have few issues, and the issue we have had are resolved in little time. The only thing keeping me from 5 stars is the new lightning experience (not required), looks pretty, but has been both a challenge to learn and use. Our company is not a fan of it, and continue to use classic experience.

良いポイント:

Highly Configurable and Challenged us to change our ways for efficiency and software features.

改善してほしい点:

New Lightning Experience leaves a lot to be desired, but it is not required.

Satisfied Customer

製品を使ってみた感想： ComplianceQuest truly is a one stop shop for all of your QMS needs, from EDMS to CAPA! Their staff is extremely helpful, very attentive, knowledgeable and they are quick to respond to anything that comes up. Their out-of-the box application is solid, but I love that it was customizable to meet our specific business requirements.

良いポイント:

I love how all of the modules interact with each other and also really appreciate the fact that they are customizable to meet our specific needs.

改善してほしい点:

I wish there was a way to leave comments within the documents in Doc Control, to more easily identify the area that may need clarifications/corrections.

Excellent Service and Implementation

製品を使ってみた感想： [sensitive content hidden] is an amazing customer interface talent. He made us feel so comfortable during the entire process. We are implementation with [sensitive content hidden], they are also wonderful at their roles, and [sensitive content hidden] still ensures that he reaches out to confirm we have all of the resources we need for success. CQ should be so proud of this team of professionals!

良いポイント:

How easy it is to navigate the system and work with the team.

改善してほしい点:

So far there is nothing I am unhappy with as Compliance Quest is wonderful and easy to use and the team is fantastic.

The Best QMS on Salesforce

製品を使ってみた感想： The support and expertise provided by ComplianceQuest along with their commitment to customer success is 5-star all the way.

良いポイント:

The team at ComplianceQuest has brought years of Quality experience and put it onto the world's best cloud platform. My company specializes in helping Life Sciences organizations with their quality processes, GxP, and maintaining compliance in the cloud and we have been extremely impressed when recommending and implementing ComplianceQuest for out customers. The workflow with each module follows best practices that internal Quality teams can trust with Part 11 eSignature and audit trail, combined with the robust security and permissions provided on the Salesforce platform.

改善してほしい点:

Nothing negative to say about this product.

Good out of the box software than can be customized

良いポイント:

CQ offers the flexibility to customize, an already operations oriented software, to our needs. With the used of CQ we have been able to standardize processes throughout our locations and recent acquisitions. The implementation team has been great understanding our needs, with good operations experience from their team members.

改善してほしい点:

Some tools could be a little simpler to use, it could be overwhelming for some new users if they are used as they are out of the box.

A Powerful Tool for Enhancement

良いポイント:

Complianace Quest is not just an EQMS but also gives us complete end-to-end processes, making us highly efficient and effective.

改善してほしい点:

The user interface is Quiet difficult for user friendliness for the first time user's. After using it sometime, it gets set.

Great EQMS Platform

良いポイント:

CQ EQMS provides a user with Great to their quality data through its great data visualization and Quality Management.

改善してほしい点:

No features are missing in this platform which is very carefully designed and have all aspects to serve.

ComplianceQuest reviewed by Brandon

製品を使ってみた感想： Great but needs to improve in uploading time,

良いポイント:

Lots of features that meet QMS requirements.Easy to use.Great design.Best complain and change management features.

改善してほしい点:

Once in a while when i uploaded the long .docx document, software mentioned that just taking care of your daily business and will send the email to you. I got no email for it. Second, i got a hard time to get the complete secondary good pdf file after uploading the long docx file. No pdf file created or just the first page of pdf.The searching functions should be added more features.Need to provide more guidance and help.Customer service takes too long to response

Excellent Customer Service and a well designed QMS software

製品を使ってみた感想： We were looking for a QMS software and one of the consultants recommended that we look at a few cloud based QMS software. We were unsure if we wanted to go cloud since data privacy was critical. Reluctantly we looked at several cloud based QMS vendors and ComplianceQuest cloud based QMS stood out. The other cloud based QMS has got a long way to come to what ComplianceQuest can offer as capabilities, security and flexibility. In our opinion, ComplianceQuest offered us the best value for money. We had an existing QMS system that was out dated and needed to be replaced. The vendor whom we had bought it from simply was not meeting our expectations. Our customers are global in nature and we get audited frequently. To meet these audit requirements and also to support the growth of the company, we chose ComplianceQuest to manage our QMS needs which included Document Control, Training, Nonconformance, CAPA, Audit and Equipment Management processes. We got all of these processes implemented in about 3 months. The implementation team was there the entire step of the way. In-fact, we had to tell them that we could not move at the speed they were willing to assist us. The software works very well. Being designed using SalesForce.com platform, makes the application configuration easy and also effortless. The processes are used by management, mid level managers and line level personnel. I must honestly say that the software continues to exceed my expectations. Also, now I am suggesting that we should use more and more cloud based systems as they clearly are easier to implement and maintain compared to our in-house systems. The reporting engine is very flexible and we can create almost any reports that we want. They gave us a good number of reports already in the base application. They also showed us how Dashboards can be created. I wish ComplianceQuest provided me best practice dashboards already as a starting point. When I pointed this out, they responded and gave us best practice dashboards as a starting point in just a few days. I usually do not give recommendations. But when ComplianceQuest suggested that I perform a review, I told them I could not give them 5 stars as I do not believe in anyone getting 5 stars!

CQ Application works well. ISO and Healthcare Compliance - Mission Accomplished

製品を使ってみた感想： As the Director of Quality for a diagnostic company, I was entrusted with the responsibility of finding a QMS platform for our ISO and Healthcare compliance. Between IT and Quality, we unanimously selected CQ platform. After evaluating close to 10 different applications extensively, we chose CQ Platform for our QMS requirements. CQ did not let us down. The power behind the application and our success is the following:
1. Configuration to our liking: The application can be tailored to make a process as simple or as complex as we wanted. This ability allowed us to make the application work for a specific process in the way that our process owners needed.
2. Social Collaboration: The application's unique feature of social collaboration was simply amazing. We have not seen this capability with any other QMS vendor. The Social Collaboration feature allowed us to set-up collaboration channels across locations, departments and product lines. We can now ask an expert from another location for advice or assign a task as part of a process rather than relying on out dated communication models. Our CAPA or Change process quality has improved dramatically. Before CQ, the sharing or collaboration of information across locations was almost non-existent.
3. Reporting: Clearly the best out there. CQ has a very good reporting platform. Creation of reports is easy and elegant. The report scheduling feature has saved us a lot of time running and delivering reports to managers a breeze. I have used some of the established QMS applications in the past. Usually, we have to revert to Crystal Reports or invest in expensive reporting tools after the QMS platform was deployed. The cost savings with this alone was more than what we paid for the CQ platform.
4. Customer Service: CQ's attitude of customer comes first rings true in every aspect of their dealings with us. They are there regardless of what the issues were and worked with us to address them promptly. I am now a big believer in CQ platform. I will root for their success as it has been a long time since I found a company with not only a strong product but very good customer service.

Complaince quest for QMS

製品を使ってみた感想： Suitable for fast moving environment.

良いポイント:

All futures particularly Controlled Document and Complaint Handling Management are very useful.

改善してほしい点:

Simple errors that need tobe resolved internally.

Great Over all experience

製品を使ってみた感想： The app is configurable to meet your needs. I would definitely recommend the app to others. Everything in the app is simple and easy to understand. My only suggestion to make the user interface a little more simpler in which you have you have index like sub links for the various subsections you have.

良いポイント:

Easy to followConfigurableInterconnected so your data can be retrieved from the same platform

改善してほしい点:

Report generation is a little complicated and doesnt allow other users to get the same level of information unless you change their roles.

ComplianceQuest

製品を使ってみた感想： Overall a great experience! I would recommend it to anyone looking for a high quality platform

良いポイント:

I got to work with ComplianceQuest while implementing a new software for the company that I currently work for. The implementation team that assisted with the development and deployment was incredible. Always well prepared, willing to help out at odd hours and able to take and fulfill almost all of the odd or weird customization requests that we made throughout the process. Overall a great experience.

改善してほしい点:

Only thing I was disappointed with at all was the time frame it took to get the job done, while the sales reps made it sound like it would be a 4-5 week job, it ended up being a 6 month implementation period to get it live. This was partially due to different factors that were out of their control however so it certainly is not a deal breaker.

ISO compliance with a flexible and cost effective solution

製品を使ってみた感想： We found CQ after reviewing number of on-premise and cloud based systems and after much diligence selected CQ. We have used the CQ platform for more than a year for managing documents, training, nonconformance, CAPA, customer complaints and audits. The product is flexible and has been able to adapt to our requirements. The configuration tools provided is top notch. Our IT staff always complement that they wish some of our other enterprise software was as flexible to configure and implement as the CQ platform.
Reporting and Dashboards is extremely powerful. We now have reports and dashboards coming to our inboxes on a daily/weekly basis that helps drive our metrics and business decisions. When we were in our legacy system, this simply was not possible. We reduced our cost of operations by having our reporting process automated.
Some of our managers have stated that the social collaboration capability, which we found it to be unique in the CQ platform, helps them stay in touch with the critical quality records and ensure that the actions required to be taken are truly being done in a timely fashion.
CQ customer service to us is another factor that sets them apart. They always seem to go above and beyond what is asked of to help us. They take a consultative approach to each conversation. They have gotten to know our processes well and are always making recommendations to improve the process based on the capabilities of the application.
In summary, we are glad that we chose CQ for our QMS needs. The CQ QMS platform is not only cost effective but also provides features above and beyond the most expensive QMS systems that we reviewed.

Review of CQ

良いポイント:

First eQMS system I have used. It is very organized.

改善してほしい点:

Too many approval steps in Change Control and CAPA

Great working with EQMS

製品を使ってみた感想： CQ is a great product that is very versatile. The app is configurable to meet your needs. I would definitely recommend the app to others. Everything in the app is simple and easy to understand. My only suggestion to make the user interface a little more simpler in which you have you have index like sub links for the various subsections you have.

良いポイント:

CQ is a great product that is very versatile. The app is configurable to meet your needs.

改善してほしい点:

It can be improved further using new technologies.

Great System

良いポイント:

The interface. The system is easy to use.

改善してほしい点:

When patches are deployed, they don't seem to fix every issue in a controlled environment.

CQ review

良いポイント:

I like that it is easy to use. U do not require to invest much in training since each user can easily identify how to execute the transactions.

改善してほしい点:

I do not something specific to mention in this point.

Great team and great product

製品を使ってみた感想： CQ pro-serv and implementation team have made it easy to adopt as a platform. Great modules including training modules for GMP and OSHA compliance

良いポイント:

Easily ties into Salesforce Lightning, intuitive interface, very customizable

改善してほしい点:

No cons experienced so far. Been really easy for us to adopt as a company

CQ has proven to be intuitive, easy to use and customization is as easy as speaking to the CQ team.

製品を使ってみた感想： A new appreciation for how the right QMS solution can really give an organization a leg up.

良いポイント:

The integration of all the modules with each other provides a incredible level of visibility across the entire QMS system. CQ has helped us take a previously disjointed system and turned it into elegance.

CQ and SF simplifying operations

良いポイント:

Easy document management with assigned personnel training has been great. Really like the workflow to escalate Case to Complaint and then to CAPA if needed.

改善してほしい点:

Deployment was delayed as the out of the box set up did not meet all regulatory requirements for FDA and ISO

Great Product, Great Partnership

良いポイント:

Seamless integration into Salesforce, and very easy to use

改善してほしい点:

Nothing major to make a note of