C2 ATOMの概要

C2 ATOM is a powerful online IT service management software, fully customizable to your operational performance enhancement needs.

C2 ATOMの詳細

良いポイント:

It has all the functionality that you might think of, and they are easy to use and simple configuration.

改善点:

A weak point is that C2 ATOM has growing pains with an emerging product.

C2 ATOMの評価

評価ポイント

使いやすさ
4.3
カスタマー・サービス
4.4
機能
4.0
価格の妥当性
4.2

お勧め度

8.7/10

C2 ATOMの総合評価は4.2/5星です (Capterraに寄せられた13件のレビューより集計)。

レビューを絞り込む (13件)

製品の評価

製品の評価

使用状況

並び順:

C2 ATOMを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (13件)

認証済みレビュアー
アメリカのSoftware Enginner
認証済みLinkedInユーザー
コンピュータ、ネットワーク・セキュリティ, 51-200の従業員数
製品の使用期間:: 1年以上
投稿者のソース

Great for Automated Testing

5 3 か月前

コメント: I really enjoy it for my web development. the automated testing is one of the best features

良いポイント:

It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use

改善点:

There arent much white paper incase you get lost.

Stephen C.
カナダのIT Systems Administrator
石油、エネルギー, 1,001-5,000の従業員数
製品の使用期間:: 2年以上
投稿者のソース

From the system admin perspective

4 5 年前

コメント: With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

良いポイント:

The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

改善点:

It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

Jeremy P.
カナダのIT security advisor
消費財, 1,001-5,000の従業員数
製品の使用期間:: 1年以上
投稿者のソース

Evolving Product

3 5 年前

コメント: C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use. A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

Sandhya L.
ネパールのSoftware Developer
コンピュータ・ソフトウェア, 51-200の従業員数
製品の使用期間:: 1年以上
投稿者のソース

Pros and Cons of C2 ATOM

5 昨年

コメント: My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.

良いポイント:

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.

改善点:

A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.

Jean B.
カナダのIt Coodinator
政府機関, 51-200の従業員数
製品の使用期間:: 2年以上
投稿者のソース

C2 at Town of Candiac

4 5 年前

コメント: Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request

良いポイント:

Web based. Database is on our site Easy to use for our peoples.

改善点:

Reporting tool is sometime hard to parameter

Thierry A.
カナダのIT Network & System Administrator
薬品, 201-500の従業員数
製品の使用期間:: 6~12か月
投稿者のソース

A World of Possibility

4 5 年前

コメント: We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4) The web platform is very flexible and fully customizable. It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.

良いポイント:

Fully customizable. Very good development and support, the team is attentive to our needs.

Mirela C.
英国のJunior Web Developer
経理, 2-10の従業員数
製品の使用期間:: 1~5か月
投稿者のソース

Great experience.

5 4 年前

コメント: Overall great

良いポイント:

The unique interface, the fact that is a web application, the CMDB, adaptability, ease of moving through the screens, we application (requires no installation), multiple automation options.

改善点:

Specific Web browser compatibility matrix. Customizabilty of certain items like the status bar or other little things like this. Lack of customization in the various screens, complexity of the database to get our own reports.

Yan L.
カナダ
製品の使用期間:: 不明
投稿者のソース

Good ticketing system

4 5 年前

コメント: Overall good experience. Updates for bugfixes and features are recurrent, customer support is fairly fast. Learning curve is okay. Expect about 2 months from start to a working production environment. Software is flexible and we lowered our operation costs.

Alexandre G.
カナダのComputer management technician
教育管理, 1,001-5,000の従業員数
製品の使用期間:: 1~5か月
投稿者のソース

C2Atom Ticket management apps in progress. Do what it is supposed to.

3 5 年前

コメント: C2Atom is perfect to manage clients relation and drive an important flow of request. Based on ITIL, it gives all we need to make a sevices catalog. Because the developpement is at it beginning, the apps may evolve rapidly.

良いポイント:

services catalog. Client portail. Web application.

改善点:

a little bit to much sticked to ITIL.

Rachelle T.
カナダのHelp Desk Manager
製品の使用期間:: 不明
投稿者のソース

Simply the BEST!

5 6 年前

コメント: This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.

Patricia L.
カナダ
製品の使用期間:: 不明
投稿者のソース

Atom is a great tool

5 5 年前

コメント: My overall experience with Atom as a user is very good. I would recommend this tool without hesitation.

Caroline B.
カナダ
製品の使用期間:: 不明
投稿者のソース

A perfect toil

5 5 年前

コメント: Very easy to use and to configure.
C2 Atom people are through and professional. There's a solution for everything.
I would recommand!

Martin A.
カナダのSystem Analyst
製品の使用期間:: 不明
投稿者のソース

Powerful tools that need a better intutive interface

3 6 年前

コメント: Pros:
- The Tools offer a lot of flexibility,
- The C2 team are always available
- The software always getting better and stable.
Cons:
- The screen must be more intuitive and less scrolling pages.