キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
NetSuiteとは
在庫の自動管理。処理コストの削減。キャッシュ・フローの最適化。在庫、販売、財務を1つのプラットフォームで管理することができます。
Netsuite is fairly intuitive for being such a complex system. I also really love the Sandbox capability.
We also had some questionable customer service with our initial rep at one point (in regards to scheduling/cancelling appointments on us).
レビューを絞り込む (1,624件)
Best ERP out there
Has bugs for such a powerful, expensive program
Netsuite
製品を使ってみた感想: 決して使いやすいとは言えない
良いポイント:
自分でカスタマイズする範囲が広い。逆に面倒でもあるが。
改善してほしい点:
・日本の財務に対応したローカライゼーション機能をもっと充実させて欲しい。・使える償却資産管理機能を実装して欲しい。・メンテナンス情報は事前に全ユーザーが見られるように工夫して欲しい。メイン画面に通知を出すなど。・勘定科目を変更すると自動的に税率が10%に変わる仕様をやめて欲しい(弊社だけなのかも知れない)
Oracleからの返信
昨年
Thank you for taking the time to leave a review. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you on feedback.
レポート機能は良い
良いポイント:
レポートがかなり自由にカスタマイズできる点かと思います。
改善してほしい点:
日本向け消費税関連レポート機能は、ニーズがあるにも関わらず、対応していないと聞いています。日本の企業が消費税計算、申告に必要な機能が網羅されていると良いと思います。
Oracleからの返信
昨年
Thank you for taking the time to leave a review. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you on feedback.
参考になれば
製品を使ってみた感想: 日本企業だと使いこなすまでが難しいのではと思う。
良いポイント:
操作自体は簡単だと思うが、やりたいメニューを探すのがわかりにくい。
改善してほしい点:
カスタマーサポートの日本語対応カスタマーサポートサイトもわかりずらい。
Oracleからの返信
昨年
Thank you for taking the time to leave a review. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you on feedback.
機能面◎、サポート△
良いポイント:
保存検索機能は一般ユーザーでも扱いやすく、多機能なため助かってます
改善してほしい点:
不具合発生時のサポートが外国人の方ばかりでコミュニケーションや対応スピードに不満があります
Oracleからの返信
昨年
Thanks for taking the time to leave a review! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Frequent uploads makes it sand out
製品を使ってみた感想:
Terrific for it's customer support.
Elegant with it's video congregation and recording.
良いポイント:
Efficiency with payroll processing on time.
改善してほしい点:
Astounding with payment of outlides and congeste.
Netuite-A Good ERP System
製品を使ってみた感想: Very positive. The price has gotten a little high but overall its a very solid ERP system with very little maintenance needed.
良いポイント:
Flexible and has the ability to run an entire firm with little add-ons' needed.
改善してほしい点:
A bit pricey. I knew that Oracle would raise the price after acquiring NetSuite but the price increases have been manageable.
検討した類似製品: SAP Concur
NetSuiteに切りかえた理由: More flexible in terms of modules to add and the customization of the system itself.
Netsuite Survey
製品を使ってみた感想: ok I have only had a test site seems difficult to navigate
良いポイント:
Customization for unique business needs.
改善してほしい点:
configuration is not seamless and time line too long
Netsuite Review from IGPES ERP Admin
製品を使ってみた感想: My overall experience with NetSuite so far has been quite interesting as I feel the need to know more about the application. There are functions on the platform that make a lot of the operational workload easier especially when it comes to reports. The application is dynamic and overall great to use for business operations.
良いポイント:
1. NetSuite offers a wide range of modules covering financial management, CRM, e-commerce, inventory, and supply chain management. 2. Suitable for businesses of all sizes, from small startups to large enterprises. 3. It is cloud-based. 4. It is customizable and Flexible 5. Provides real-time visibility into business performance with robust reporting and analytics tools. 6. Supports multi-currency, multi-language, and multi-subsidiary operations, making it ideal for global businesses. 7. Regular updates and new features are automatically deployed, ensuring the system stays current with the latest technology and best practices.
改善してほしい点:
1. It can be expensive, especially for small businesses or startups, due to subscription fees, customization costs, and user licenses. 2. Requires a learning curve and may necessitate ongoing training and support. 3. Implementation can be time-consuming and complex, requiring careful planning and resources. 4. Occasional slowdowns or downtime may impact business operations
Net Suite streamlines efficiencies
製品を使ってみた感想: Overall, the process was good, and we received a lot of support from the NS implementation team.
良いポイント:
Once you learn the system, it's simple to use and gives you quick access at your fingertips. You can get a 360-degree view all from the same screen.
改善してほしい点:
Trying to find where training is, was not easy. It was necessary to know the NS verbiage to locate sessions.
Bad Company
製品を使ってみた感想: Terrible. No customer support and if you do not review your contract they will just cut you off. Tried to close my year but before I could they turned off software because we chose not to renew contract. Never had such a bad experience. would not recommend to anyone, ever!!!
良いポイント:
Able to keep better track of inventory and sales
改善してほしい点:
Customer support lacking. Unless you are willing to pay extra forget about talking to anyone. Also lack of contact with Account Manager. Had 2 calls from two separate account managers and nothing since.
NetSuite Review
製品を使ってみた感想: Very good, liked the use and reporting options
良いポイント:
Functionality and ease of use, great integration options
改善してほしい点:
cost of implementation and support, on-going is difficult to manage, need an IT expert
My Experience With NetSuite - A Well Equipped Cloud Accounting Solution
製品を使ってみた感想: For business accounting and business management, NetSuite has been great.
良いポイント:
With NetSuite, scaling is easy. It is an amazing cloud based and it meets all our critical accounting needs. Comes with great CRM and ERP features.
改善してほしい点:
For someone to use NetSuite effectively, they need some training.
One stop shop tool for payroll and inventory
良いポイント:
It is even though similar to QuickBooks but with project management and tracking inventory and CRM facilities available, makes it really great tool to use
改善してほしい点:
It’s a little difficult to be friendly with it’s user interface, but once we get a hang of it, it’s pretty great
Has great functionality
製品を使ってみた感想: We found it to be a solution that is easy to use, can be configured to meet our needs, and can grow together. This allowed us to operate more efficiently.
良いポイント:
It allows you to customize your system for almost any type of business process. It's very standardized and easy to implement in your company.
改善してほしい点:
It was difficult to integrate the inventory of previous systems into NetSuite. NetSuite is also a bit of an expensive product.
A future proof platform for your business
製品を使ってみた感想: It’s hands down the best platform on the market for distributors. With Amazon’s impact on B2B eCommerce distributors are looking for new eCommerce avenues and NetSuite seamlessly provides this as a part of the solution.
良いポイント:
Throughout my career I have worked with a lot of enterprise software platforms. The thing I like most about NetSuite is the ease of administration/maintenance and flexibility. It is an ERP, CRM, eCommerce and Business process development platform in one. Users are hard-pressed to find a business case they can’t be custom developed a NetSuite with ease well writing through future software upgrades without headaches. This is extremely rare in enterprise software platforms. NetSuite is a future-proof platform for your business, you can’t outgrow it, you won’t have to worry about upgrades ever again, not to mention you will only have one system to run your entire business. You can’t find that any where else!
改善してほしい点:
The user interface has been somewhat outdated, but this is common in enterprise software and NetSuite is making huge strides to improve the GUI. Also the ability to slice and dice data on dashboards is a welcome feature coming in the next few releases.
検討した類似製品: Dynamics 365
NetSuiteに決めた理由: Everything in one system + eCommerce
NetSuiteに切りかえた理由: The roadmap and enhanced distribution flexibility plus eCommerce
NetSuite Review
製品を使ってみた感想: NetSuite has served as well as a full-feature ERP system. We can manage many aspects of our business all in one system including managing projects, recording timesheets, order-to-cash, procure-to-pay, internal case support, CRM, and more. I feel that NetSuite is much easier to learn and more intuitive than other systems, but it still requires time to set the system up for a company's individual needs. NetSuite is set up for wide-ranging customizations, but in many cases these customizations are necessary to get the full benefit of the program. Our time investments in NetSuite have paid off, but the program definitely requires a lot of love to adapt to the changing needs of the business.
良いポイント:
I really like the user-friendly appearance of NetSuite, especially compared to other older systems. I think the appearance makes NetSuite inviting and accessible. In general, the program is easy to learn, and NetSuite does multiple updates every year to add to the features.
改善してほしい点:
There are times where it feels like features are inexplicably absent from NetSuite. Users have the ability to submit enhancement requests, but it can take years before these are implemented. Additionally, tech support can be hit and miss on providing effective solutions to problems.
NetSuite SuiteCommerce is Powerful But Pricey
製品を使ってみた感想: We liked the interface and capabilities of SuiteCommerce, but we did not enjoy the costs associated with ownership. SuiteCommerce may have been too aggressive of a platform for where we were in terms of eCommerce presence and sales as we were trying to build it out. Other platforms may have been a better option in our case, but SuiteCommerce is probably a better fit for a company going all in on eCommerce and is ok with the up front spend to get it going.
良いポイント:
SuiteCommerce offers all the features you need for a successful eCommerce implementation.
改善してほしい点:
The price to purchase and implement, and the cost for 3rd party developers can add up very quickly. A proper assessment of ROI is needed to see if other options may be more viable.
検討した類似製品: Shopify Plus
NetSuiteに決めた理由: We were kind of forced to make the switch to NetSuite SuiteCommerce for our US division as it was selected by the person over-seeing those operations. We probably would not have selected this platform for where we were in our eCommerce presence.
NetSuiteに切りかえた理由: We had little option but to agree to implement SuiteCommerce for the division it was to be used for.
100% Cloud Based Solution from the start
製品を使ってみた感想: Great overall experience with the software. We have found it to be easy to use, its configurable to meet our needs and a solution we can grow with. Overall good value, reasonably low cost feature rich completely cloud based ERP system.
良いポイント:
Product is completely cloud based and easy to use. Updates to software are automatic and painless. Do not need an IT Staff to support it. We've been using for 8 years and haven't needed any dedicated full-time IT staff. Features are rich and it is highly customizable to meet your company's needs.
改善してほしい点:
Owned by Oracle now. Cost keeps increasing.
検討した類似製品: Openbravo、SYSPRO、Brightpearl、JD Edwards EnterpriseOne
NetSuiteに決めた理由: Wanted cloud solution with multi-company and multi-currency capabilities.
NetSuiteに切りかえた理由: 100% cloud based from beginning, most configurable and easy to use.
review - Alhayath Investment (SPORTA/BLUE/FAA SPORTS)
製品を使ってみた感想: its a very pleasant experience, because i use to work long ours before to day to day tasks and generate reports, now all information's are at finger tips at a click of a button
良いポイント:
The ese of the dashboard arrangement and the easy and structured flow of information. Also have key information's related to my official e mail by Net Suite. Before use of Net suite we use to doo all supply chain coordination's and stock management, delivery issuing, order tacking by semi Manuel and had too much paper work on a daily basis. Once net suite was implemented during transition period and now the process is at very much ease, also currently day to day work is easy and information's for conclusions are at finger tips. As a final word, our total supply chain and finance processing, including and warranty information's back tracking has become a very easy and structured process of ease.
改善してほしい点:
I really cannot think of any cons, because our implementations team could always customize the s/w as our needs, so its a very smooth operation
Oracleからの返信
2 年前
Thanks for taking the time to leave a review! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Overall a great accounting software for medium-sized businesses
製品を使ってみた感想: Overall switching to NetSuite transformed our Finance team from data entry people to auditors. With most menial tasks automated or semi-automated, it freed up more time to audit our data and be more proactive with our accounting in general. Revenue management, which used to be a 100% manual, line-by-line nightmare, is now almost fully automated. Human errors were greatly reduced. Our sales opening process is almost fully automated thanks to the seamless Salesforce integration. Overall we are very satisfied with our switch.
良いポイント:
The Revenue Management feature is amazing, a bit tricky to understand but once you get the hang of it it saves a ton of time.Multi-subsidiary and multi-currency work extremely well. We have 8 different subsidiaries in 3 currencies and it's made our lives so much easier to have them all in one place, with automatic currency conversion and automated end-of-month eliminations.Having automations like monthly postings to our GL, amortization calculations for our numerous IT purchases and monthly subscriptions, and the great reconciliation tool has saved us a ton of time during month's end.Integration with Salesforce was a breeze with an out-of-the-box connector.Support is generally very knowledgeable, problems are quickly fixed and answers quickly answered. There is a great Help tool (SuiteAnswers) where we find an answer to most of our problems, as well as a very active Enhancements Requests database.
改善してほしい点:
Some features lack flexibility, like revenue recognition posting, but there are workarounds.User adoption can be slow because the system is very different from most mainstream systems, with it being so automated.Sales taxes management for Canada isn't totally adapted since they replicated American functionalities with Canadian codes, but there are also workarounds to this.
Oracleからの返信
2 年前
Thanks for taking the time to leave a review, Joannie! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
NetSuite System OK, NetSuite SuiteSuccess Implementation AWFUL
製品を使ってみた感想: Overall, the NetSuite Staff and project teams will make promises the can't deliver on. They will do anything to make the sale regardless of whether they are the right solution for your business.Then, when it came time for implementation, they make you sign these aggressive terms and conditions. When we had questions on them, it delayed our project team 4 MONTHS because their legal team could not explain their own terms.The software is also INCREDIBLY slow. The NetSuite team will try to upsell you once you discover this to increase your speed but they will not let you "test" the speed before agreeing to a 12 month contract.There also also a good amount of native limitations. Examples include, inability to get a vendor payment register showing the original amount, discount taken, and amount paid. Inability to take a discount exclusive of freight on vendor bills. Sales and Use tax limitations. The system can NOT handle use tax and you need to either script or purchase a plugin to get sales taxes to calculate correctly. Copy pasting data/ tabels to print on html pdf prints, etc.
良いポイント:
The reporting functionalities and general business flow of transaction processing is good
改善してほしい点:
Sales Team Made Promises they can't deliver! During our initial review of the ERP systems, we went over all of our business processes with the NetSuite Sales Team and even provided process flowcharts and showed them what our system does. They were confident NetSuite could do all of that and more for us. However, when we went to implement, they fell short on SO MANY accounts. Basic things, like copy/pasting information info estimate forms and having them print with images are NOT possible with native functionalities.AVOID SuiteSuccess for implementation!! They are a cookie cutter implementation team and will not assist outside the most basic scope no matter what the sales team tells you. They basically just turn it on for you. Any specific things you may need for your business are considered customizations and you will be charged more for them. They had some very inexperienced staff assigned to our account that did things like missed MAJOR configuartion settings (making depts and locations required and fulfillments across periods), named native GL accounts differently so you wouldn't know why things were auto posting to the wrong account, did not review all print forms or assist in set-up, did not explain the GL impacts of different item types or how projects worked. They also did not assist with go-live data import AT ALL. You would be so much better off using a consultant. AVOID SUITESUCCESS.Software also has various quirky limitations. Do your research on reddit.
検討した類似製品: Acumatica Cloud ERP
NetSuiteに決めた理由: Looking to integrated our CPQ and service dispatch with accounting records.
切り替える前の製品: Microsoft SharePoint
NetSuiteに切りかえた理由: Seemed like the best out of the box solution which was not the case. Still required INTENSE customization.
Oracleからの返信
11 か月前
Thanks for taking the time to leave a review, Melanie! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Everything you need for accounting.
製品を使ってみた感想: Our accounting department was able to scale from QuickBooks to NetSuite but with a lot of training. Our development team has had to walk away many times just trying to get our applications to connect.
良いポイント:
NetSuite definitely has everything you need from an accounting system. You will need training and there is a steep learning curve, especially if you're upgrading from something like QuickBooks.
改善してほしい点:
As a developer I found integration challenging. There's a lot of permissions that you need to set for the user and if you're not an admin, you will find this tedious. I understand the need for various levels of security, but between tokens and keys and permissions, it's been a big headache. Once you are connected, you need to know the table relationships before you can begin writing code to exchange data.
Oracleからの返信
11 か月前
Thanks for taking the time to leave a review, Eric! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Netsuite for Ecommerce
製品を使ってみた感想: Would highly recommend, is a learning curve like any new system. definitely worth while moving too if your looking for progressive expansion
良いポイント:
Full customization to handle drop ship and on hand stock, Security systems in place. workflows to enable automation to be setup. integrations with other platforms such as Yooz
改善してほしい点:
scripting knowledge is required one you get past basic customization, which if your unsure can be costly.
検討した類似製品: Zendesk Suite
NetSuiteに決めた理由: Growth of the business and to allow for an all in one with website control package.
切り替える前の製品: Sage 100
NetSuiteに切りかえた理由: Customization and all in one package with an abundance of support options, which would facilitate cost saving and growth with the business.
Oracleからの返信
5 か月前
Thanks for taking the time to leave a review, John! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Look out for high price increases at renewals
製品を使ってみた感想: They are as bad as used car salesmen. Very little after purchase support unless you want to pay big money in support fees. Always trying to upsell you overpriced services you don't need or should be covered by your over priced annual contract. For example, you can report a system bug that is definitely THEIR problem, and the first thing they want to do is charge you money to look at it. System has gotten buggier the last few years after upgrades. Reporting is really bad. For a retail business, they don't even have a standard inventory aging report. You can't do exchanges. If you print barcode labels, you will have to pay extra for an add on app with another company to bulk print labels from receivings etc. Search function for items stinks. You need to use wild cards, the results are hard to narrow down, many fields aren't searchable at all (like vendor MPN) . If you have just a few products and a small amount of inventory it is fine, but if you have a lot of SKU's, it stinks.
良いポイント:
I like that the software connects to all our systems - amazon/website/ebay. I like having one system for everything - accounting/inventory management. The system is also very forgiving - any mistakes are easily corrected. I love the flexibility of adding fields to items and customizing needs for business.
改善してほしい点:
After the initial 3 years with the company where the annual software increases were about 5%, now that we are on year 5, the increase will be 20 to 30% annually hereafter. At this rate, the software will be unaffordable in a few years. Beware of this because it is a big undertaking switching ERP systems and when there is no cap on the fees they can change when you renew, you could find yourself unable to pay for the system and forced to look elsewhere. If you sign up, i would ask for a maximum cap of 5% per year for software increases.
NetSuite: Powerful but complex all-in-one business management software
製品を使ってみた感想: NetSuite is a powerful and comprehensive all-in-one business management software that offers many benefits to businesses. With an integrated solution for managing all business functions, NetSuite provides real-time visibility into all business operations, enabling decision makers to make informed decisions based on accurate data. The software is also scalable and can adapt to current and future business needs.However, NetSuite's cost and complexity can be a drawback for small businesses, which may find the cost prohibitive and implementation difficult. Large enterprises may need additional resources to manage and customize NetSuite to suit their needs. Also, integration with other software can be difficult and require significant technical resources.Overall, NetSuite is a great choice for businesses that need a complete solution for business management and have the resources to set it up and customize. Companies should carefully assess their needs and budget before deciding to adopt NetSuite. However, once in place, NetSuite can provide real-time visibility, ease of use, and excellent customer support to help businesses succeed.
良いポイント:
Here are some of the highlights of NetSuite:Integration of all business management functions: NetSuite offers an integrated solution for managing all business functions, including accounting, inventory management, order management, human resources management, CRM, e-commerce and much more.Ease of Use: Despite its power, NetSuite is easy to use and navigate. Intuitive user interface and customizable dashboards help to work efficiently.Real-time visibility: NetSuite provides real-time visibility into all business operations, enabling decision makers to make informed decisions based on accurate data.Scalable: NetSuite can grow with your business. It can adapt to your current and future needs as your business grows.Customer Support: NetSuite offers excellent customer support. Their representatives are responsive, knowledgeable and available to answer questions and resolve issues quickly.In summary, NetSuite is a powerful and flexible all-in-one business management solution that offers real-time visibility, ease of use and excellent customer support.
改善してほしい点:
Despite the many advantages that NetSuite offers, there are also disadvantages to consider. Here are some of the disadvantages of NetSuite:Complexity: NetSuite can be difficult to set up and use for companies with no experience managing business management software. It can take a lot of time and resources to set up, which can be a drawback for small businesses.Cost: NetSuite is expensive software, and costs can vary depending on the number of users and the modules selected. Setup and training costs can also be high.Customization Limitations: Although NetSuite offers some customization, options may be limited for some businesses that have more specific needs.Integration with other software: Integrating NetSuite with other software can be difficult and require significant technical resources.Slow response time: NetSuite's response time can be slow, especially when running reports or accessing real-time data.In conclusion, NetSuite is powerful business management software, but it can be expensive, complex, and difficult to integrate with other software. Small businesses may find the cost and complexity prohibitive, while larger enterprises may need additional resources to manage and customize NetSuite to suit their needs.
切り替える前の製品: TeamViewer Remote、Trello
Oracleからの返信
2 年前
Thanks for taking the time to leave a review, Sekou! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite