--- description: Forumbeeを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Forumbeeとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [コミュニティ管理ツール](/directory/30800/community/software) > [Forumbee](/software/135384/forumbee) # Forumbee Canonical: https://www.capterra.jp/software/135384/forumbee ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/135384/forumbee?page=2) > 最新のクラウドベースのオンライン・コミュニティおよびナレッジベース・ソフトウェアです。ブランド化されたコミュニティで、顧客や従業員を惹きつけます。 > > 評価：18人のユーザーによる評価は**4.9/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Forumbeeの対象ユーザー サポート・コストを削減し、セルフヘルプ・コミュニティで顧客の自律性を高めたいと考えている企業。顧客は単一のハブから、ナレッジベース、Q\&A、ディスカッションにアクセスし、必要な回答を得ることができます。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.9/5** | 18 レビュー | | 使いやすさ | 4.8/5 | レビュー全体に基づく | | カスタマー・サポート | 4.9/5 | レビュー全体に基づく | | 価格の妥当性 | 4.9/5 | レビュー全体に基づく | | 機能 | 4.6/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Forumbee - **設立**: 2012 ## ビジネスコンテキスト - **価格プラン**: $250.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: 英語 - **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, ドイツ, ブラジル, メキシコ, 中国, 日本 ## 機能 - Discussions/Forums - Ideation - Third-Party Integrations - アクセス制御・許可 - アクティビティ・ダッシュボード - アラート／通知 - エンゲージメント追跡 - コメント、メモ - コンテンツ管理 - データのインポート／エクスポート - ナレッジベース管理 - ビジュアル分析 - フィードバック管理 - フルテキスト検索 - ブランディングのカスタマイズ - メンバー・ディレクトリ - モデレーション - ライブチャット - レポートと統計 - 多言語 ## 統合 (合計6件) - Google Analytics 360 - Google Forms - Google Maps - Slack - Zapier - Zendesk Suite ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - チャット対応有 ## Category - [コミュニティ管理ツール](https://www.capterra.jp/directory/30800/community/software) ## 関連カテゴリー - [コミュニティ管理ツール](https://www.capterra.jp/directory/30800/community/software) - [顧客エンゲージメントツール](https://www.capterra.jp/directory/30906/customer-engagement/software) - [カスタマーサポートツール](https://www.capterra.jp/directory/32315/customer-support/software) - [ナレッジマネジメントツール](https://www.capterra.jp/directory/30094/knowledge-management/software) ## 代替製品 1. [Slack](https://www.capterra.jp/software/135003/slack) — 4.7/5 (24046 reviews) 2. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Bitrix24](https://www.capterra.jp/software/113540/bitrix24) — 4.2/5 (984 reviews) 4. [Salesforce Service Cloud](https://www.capterra.jp/software/136189/salesforce) — 4.5/5 (820 reviews) 5. [Connecteam](https://www.capterra.jp/software/153140/connecteam) — 4.6/5 (5058 reviews) ## レビュー ### "Only compliments" — 5.0/5 > **Grigory** | *2021年5月13日* | 研究 | おすすめ評価：10.0/10 > > **良いポイント**: Thoughtful, simple and well designed, Forumbee's software is easy to use and simple to set-up and customise. Our team and the platform's users find it very intuitive. All the essential security and reporting features are also available. Many thanks to \[SENSITIVE CONTENT HIDDEN\] who helped with the design, account set-up, support, training and everything else for the project. > > **改善点**: There could be one or two additional features (e.g. Zoom integration) but it's better to have a simpler well-built product than some of the complex services available in the market. > > We were able to set up a site that had a customised digital library, forum, member profiles, and built-in live event broadcasting within just a few weeks. Thanks a lot Forumbee\! ----- ### "The most intuitive SAAS product in our tech stack" — 5.0/5 > **Christine** | *2021年5月12日* | マーケティング、広告 | おすすめ評価：10.0/10 > > **良いポイント**: After a year long search, we settled on Forumbee and couldn’t be happier with this decision. Whether you’re a user or admin, the user experience is incredibly intuitive. In addition to this, the service we receive is fantastic, especially from our dedicated rep \[SENSITIVE CONTENT HIDDEN\]. She responds to every question within a matter of hours. We are a very process heavy organization and this service has been a game changer in having a central hub of documentation, giving our people the answers they need in the quickest and easiest route. > > **改善点**: While the customization in matching our website is great, there’s limitations in how much we can customize within an actual article like easily embedding videos. > > We’ve had an amazing experience with Forumbee - from the demo stage in learning about their product to the launch of this service across our entire company. \[SENSITIVE CONTENT HIDDEN\] is fantastic to work with - I appreciate we’ve had the same contact the entire time making the onboarding process seamless. The service is intuitive, highly customizable and was an incredibly smooth experience to get adoption quickly across the entire company. As someone who tested multiple knowledge management systems over the course of a year and could never find something that met all our needs, Forumbee solved so many of our problems. We’ve had no issues whatsoever after deciding to move forward with them. I could not recommend them enough. ----- ### "Thoughts on Forumbee" — 4.0/5 > **Daniel** | *2021年5月12日* | コンピュータ・ソフトウェア | おすすめ評価：8.0/10 > > **良いポイント**: The product is really easy to use and administer. The customer support is world class, consultative, and creative when it comes to problem solving. > > **改善点**: There certainly are areas of the product I wish were a bit more configurable, like showing information about posters to others, allowing for posters to carry badges or show accomplishments. > > This has been a very good tool for Incorta and got us a really great community site with almost no build effort on our own. ----- ### "Amazing product and support" — 5.0/5 > **Kaitie** | *2021年5月12日* | 消費者サービス | おすすめ評価：8.0/10 > > **良いポイント**: \[SENSITIVE CONTENT HIDDEN\] \!\!\!\! Also how customizable/brandable everything is. > > **改善点**: My only small qualm is the search functionality and keyword tagging capabilities aren't quite at the level of expect. This is easily remedied by learning the title or contents of your articles, which doesn't take long. I also wish there were a way to override CSS in one-off scenarios. So minor, though\!\! > > We have branded help centers for a dual sided marketplace as well as an internal help center, and we have always received incredible support from \[SENSITIVE CONTENT HIDDEN\] in particular. ----- ### "Forumbee is amazing--and it's the customer-centric focus that makes it so\!" — 5.0/5 > **Apryl** | *2021年5月13日* | 非営利団体運営 | おすすめ評価：9.0/10 > > **良いポイント**: Forumbee staff members consistently go above and beyond to address our concerns and try to meet our unique needs. They have built so many customizable features for us that I'm positive other customers are not requesting. In addition to the stellar service, this software is easy to use, beautifully designed, and thoughtfully created. Loving the software you (and 400+ others) use on a regular basis is important\! > > **改善点**: There are some text formatting challenges in the use of this product. For example, text formatting transferred from another document is not always retained. Additionally, the more our community/posts grow, the more difficult it becomes to search with accuracy. Forumbee has made improvements in these areas and continues to do so. > > Exceptional. Forumbee has been responsive to each and every one of our queries and concerns. ----- ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/135384/forumbee?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/135384/forumbee) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ