キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年

Cayzuとは

スタートアップからエンタープライズ規模まで、2万以上の事業者のカスタマー・サポートのニーズを満たすCayzuのWebベースのプラットフォームは、多くの企業から厚い信頼を得ています。

Cayzuの製品詳細

良いポイント:

Great to be able to roll up agent activity by SLA and other dimensions. Very good collection of App integrations.

改善してほしい点:

We're still in the evaluation phase. There's so much capability in there it's difficult to know what we might run across.

Cayzuの評価

評価ポイント

使いやすさ
4.9
カスタマーサービス
4.9
機能
5.0
価格の妥当性
4.9

おすすめ度

9.7/10

Cayzuの総合評価は5.0/5です。 (キャプテラに寄せられた31件のレビューより集計)。

Cayzuを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (31件)

Ben
Ben
Chairman of the Board
認証済みLinkedInユーザー
情報技術、情報サービス, 2~10人規模の会社
使用期間: 不明
投稿経路
ソース:GetApp

If it didn't think it rocked I wouldn't have joined!

5.0 10 年前

製品を使ってみた感想: (Disclaimer: I currently sit on the board of directors for Cayzu). I'm proud to announce my public association with Cayzu because it's a great product! When I was approached by the Cayzu team to sit on their board of directors I was honored but before accepting I did my full research. What I found was a great team with a great product that I would recommend to all of my colleagues!

良いポイント:

-Simple and easy to use. -Beautifully designed -Packed with lots of features and growing -Listens to customers feedback

改善してほしい点:

-New kid on the block so won't have all the features that the bigger apps will have (but will soon).

Marc
CEO
コンピュータ・ソフトウェア, 2~10人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

US DataVault loves and appreciates Cayzu!

4.0 8 年前

製品を使ってみた感想: US DataVault has been using Cayzu since 2014 and has found it to be an easy to use and affordable Help Desk Solution! We run a 24x7 Tech Support operation for our Clients and with Cayzu our Clients never have a problem reporting their problem or maintaining contact with our Support Team to assure the issue is fixed to their satisfaction. As Senior Management it is very convenient to be able to log in anytime and check the flow of support tickets as well as the resolutions presented. Additionally, the tools and support we get from Cayzu are great! For example, here are some recent improvements to the Cayzu Help desk service:
Round Robin (Automatic distribution of tickets)
SSO added to the agent portal
Integration into HubSpot CRM
Push notifications added to the Android App
Ability to set time zone by agent
Added support for the Arabic language
Ability to export products
Ability to specify the primary group
New exportable fields on the ticket grid
It is the Cayzu commitment to innovation and growth that really make them a pleasure to deal with. And, you can GET ANSWERS ANYTIME. The wealth of knowledge within the Cayzu Customer Service Knowledge base is very useful and frequently updated. This helps us and them reduce calls and increase customer satisfaction. Client Empowerment? Cayzu makes it easy. Customers can use the service to submit and track tickets anytime and we can provide automated responses when Tech is not immediately available. They Cayzu service is so fast that we have no problem being able to see and respond to a request for help easily within the 15 minute contact window we provide to all Clients. With Cayzu we were able to customize all of our pages to CREATE A BEAUTIFUL SUPPORT DESTINATION and rebrand all aspects of our customer support portal to secure our Brand Identity all the way through the Support process. One this we appreciated is that we could even use our logo, colors and URL links. One area Cayzu really shines is in Training. A few recent titles are: How to impress your customers and provide exceptional support.
How to tailor to the millennials and let them help themselves.
Learn the best ways to organize your support emails.
Join in a Q&A session so your questions are addressed real time.
In closing, US DataVault feels that Cayzu is one of the best decisions we have made and our Clients universally agree. What more can one ask for?

良いポイント:

Speed, reliability, support, flexibility, customization, training and the fact they care enough to be very responsive to their Customers needs while they help that Customer support their own Clients.

Vadim
Vadim
スロバキア
教育管理, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Cayzu allows me to save countless hours

5.0 8 年前

製品を使ってみた感想: I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business.
I signed up for a free account, and I was setup in minutes. This product has saved me from trying to manage multiple emails from many different customers. Cayzu provides all features that I need for my small company. One portal for Agents and one for Customers and a Mobile App !!!

良いポイント:

The most valuable thing for me is there support team. They are always willing to help me out.

改善してほしい点:

I didn't find anything I did not like about it.

Cayzuからの返信

8 年前

Thanks for sharing! Glad you like it! www.cayzu.com

Erin
アメリカのSysAdmin
情報サービス, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Intuitive help desk is a life saver for my growing small business

5.0 8 年前

製品を使ってみた感想: helps us narrow down out support into 1 app that handles the differnt methods of contact. If i didn't use this i'd have to come up with something that won't integrate all of the things together, like grooveHq, but that wasn't a good fit for us, and the didn't have an app or ways to stream twitter and facebook. for an unlnown reason, when i tap my shift key, the pc is pasting a sentence i copied a few minutes ago, very fast, super fast, so all of my writing here is in lower case becasue the caps lock and the shift keys are auto-pasting that text rapidly. my industry is we sipply customer service call center and help desk solutions to other businesses, but this industry doesn't seem to be listed. customer service should be considered an industry.

良いポイント:

The SLA features are a real life saver, and our report metrics are spot on now. Automation means the agent and I always know when something important happens. Our customers love it too--they don't have to feel obligated to maintain a conversation after their problem is resolved. This creates realistic expectations for the customer. If we don't hear back from the customer--Cayzu closes the ticket. Before Cayzu, we had to sift through hundreds of tickets sometimes (especially on Monday and after holidays). Not anymore--now we can concentrate on the important tickets in our queues. I love tags. It's a simple way to track, manage, report, sort and classify tickets without spending a lot of time for setup or giving techs an Admin login. Agents love that they can tag tickets to develop their own workflow--without being Admin-level users. Twitter & Facebook integrations make it seamless--we started to realize that we were missing a lot because we weren't paying attention to it, now we do intuitively and seamlessly. The LogMeIn integration is really useful for our agents to provide remote sessions quickly, and it's simple for the customers to start the session on their side. Pricing structure is simple and straightforward. I recommend the PLUS Plan. --it's only a little bit more but it's still affordable & competitive compared with other help desks.

Christine
アメリカのSystems Analyst
使用期間: 1~5か月
投稿経路

It was very interesting to view a new Helpdesk software that will support internal and external.

5.0 7 年前

製品を使ってみた感想: The benefits that you will get is the ease of use for the software. You will also get a central location where you can setup users, provide their permissions, create email addresses and assign users to their respective groups. That is a huge asset because it eliminates the middleman and the use of Active Directory.

良いポイント:

What I liked the most about the software is that it is accessible via phone or laptop along with the knowledgebase can be viewed on both as well. That will make for easy access for techs when they need to resolve an issue quickly. Each agent has their own dashboard so there is an option for a To Do list that can be edited. The system also has a built in SLA system that allows for easier tracking of your tickets. Another great feature is that when a customer sends an email it creates a ticket and it is reported back to the customer so there is no waiting for a ticket number. IT appears that automation plays a huge part in this with the team collaboration. Support for multiple email addresses is supported as well when creating tickets. The grid can be customized to have several fields for the view setup. It has the ability to locate and arrange tickets according to groups or views and they can be assigned to other techs easily. That may be a good idea for some users dependent upon what department they work in. Columns can also be customized as well. I also think that it is a great idea that there are canned reports that are already included in the software. Data can be exported very easily with the click of a button. Users of the system can also be easily setup and assigned permissions without using Active Directory. The system can also handle the several products an brands at one time. The Admin Hub keeps everything in a central location

改善してほしい点:

What I didn't like about the software that there was no place for inventory to be recorded or accounted for.

Robyn
Robyn
アメリカのjeweler
美術、工芸, 自営業
使用期間: 1~5か月
投稿経路

This software is fantastic with great user-friendly ease.

5.0 7 年前

製品を使ってみた感想: I gained the benefit of being able to keep track of my customers and their orders or order problems. I was able to read and respond to all tickets in a timely manner. I also gained a great insight into my customers' experience with my business, enabling me to improve it. Finally, this software helped me manage my time better and never miss due dates or deadlines.

良いポイント:

I love how this software allows me to customize my groups for tickets, as well as brands. I can keep track of my customers and answer their questions without any hiccups. Being able to create knowledge from previous tickets helps me save time so that I don't have to type replies each time. In addition, I like that I can export data from tickets and look over them to help me review my business. The due dates and reminders help me keep track of my business; it does it for me! I have customized my entire dashboard to my liking, which is very helpful. Navigating this software is rather simple and easy.

改善してほしい点:

I feel that this software can be too customizable. It is difficult to undo things and you can easily create too many categories. This can be great, but it can be a con if you tend to be disorganized. Try to keep categories for brands more general.

Hannah
アメリカのCEO
使用期間: 1~5か月
投稿経路

Redefines intuitive customer support

5.0 8 年前

良いポイント:

Our company has been growing and we recently had to expand our staff. Our old system had a real learning curve and I quickly became annoyed with all the errors and extra time out of my day that I had to spend correcting mistakes, explaining something for the 10th time, and redeeming customer service errors. I knew we had to upgrade if we were going to continue taking it to the next level without me losing my sanity. Cayzu saved the day. I love how Cayzu allows administrators to restrict the damage new hires can do while learning the ropes and how intuitive the whole process is to figure out. I can prevent new hires from being able to permanently delete anything or reply to high importance tickets without first consulting or passing on to an administrator. It's been a real life saver for increasing overall efficacy, customer service and the time available in my day to tackle the bigger, more pressing components of running a small business.

改善してほしい点:

The only thing I didn't exactly care for with Cayzu is the highlight color when you click on the menu buttons. I suppose it's probably an objectively nice, warm shade of blue that most would find appealing. However, that shade of blue reminds of the color of my locker way back in Middle School. Overall though the entire visual presentation of Cayzu is outstanding. Can't really think of anything else that I'd possibly change about Cayzu. It's been working out great for our company and very happy overall with how easy it's been for staff to pick up on.

Cayzuからの返信

8 年前

Hannah, glad you like the system! Lots more great features and a great new look coming so stay tuned!

Pete
アメリカのHelp Desk Supervisor
情報技術、情報サービス
使用期間: 不明
投稿経路

Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.

5.0 8 年前

良いポイント:

This new version is really impressive. We're reviewing it now and it's light years ahead of trouble ticket software from years past. One of my favorite features is the independent fields setup. This allows us to create a decision tree that guides the agent through a step-by-step process for common issues. The interface is extremely intuitive and user-friendly on the front end, but it's highly customizable too. We can set the system up to do what we want, where we want when we want, that's a real bonus for streamlining our helpdesk operation. I also love the mobile app support for our field techs, they can easily update tickets when they're out doing a service call or a desktop fix. I've been a Helpdesk agent as well as a Supervisor, and I really wish we had a ticketing system like this when I was still a front-line tech. It's great for us on the management end in terms of capability, flexibility, open-ended architecture and all that, and it'll be just as great for our customer facing work teams who use it every day. The bottom line is serving our clients, and the new Cayzu release will really help our helpdesk to help our clients. That's a lot of help! Great job guys.

改善してほしい点:

It's hard to say. We're still in the evaluation phase. There's so much capability in there it's difficult to know what we might run across. We'll be making the most of the customization capability; that might take some doing but the learning curve looks fairly straight-forward.

Amy
アメリカのCEO & Owner
使用期間: 不明
投稿経路

Great help desk software with robust functionality for your small business

5.0 8 年前

製品を使ってみた感想: Robust functionality in help desk software. Ability to easily customize needed fields and agent roles. Automation of business rules is very valuable to businesses to ensure that client SLAs are being met.

良いポイント:

I loved how easy it was to customize Cayzu help desk software. For example, I am able to easily customize the agent roles and abilities. I can also automate the business rules (SLAs) to make sure that customer requirements are being met. Assignment rules provide the ability to easily customize where certain tickets are assigned (ex. to a certain department or agent). Finally, I really liked the ease of setup and flexibility for custom fields.

改善してほしい点:

For some fields, I would like the ability to customize the size of the text on my dashboard. Looking forward to the June 2017 version of the software which will allow even further customization abilities for this already robust software.

Linda
アメリカのFreelancer
使用期間: 不明
投稿経路

Interactive software that benefits support, client, and end user equally

5.0 7 年前

製品を使ってみた感想: I thought it was terrific, they've examined every option that clients/customers might be searching for solutions. I look forward to hearing more about Cayzu, would love to work with the software in the future.

良いポイント:

I really liked the flexibiity of incoming tickets that can go to round customer rep or to a specific agent (based on their schedule or time zone). This will allow for focused customer service, and will create a platform that covers all the bases. The articles and public knowledge section are a great benefit to the clients and end users, but are also a terrific resource to agents. I can see it being used as a resource for continuing education of sales teams or customer service agents, as well as management and leadership topics. From a management perspective, the Reports and Agent Roles assignments are also an excellent tool to manage teams and add responsibilities to agents.

Bernice
アメリカのIT Consultant
使用期間: 1~5か月
投稿経路

Simplicity is how I describe Cayzu. It's simple, flexible and packed with extra functionality.

5.0 7 年前

良いポイント:

Like other Help desk ticketing software the main purpose is to log, manage and resolve customer issues, but with Cayzu it's more. It has a number of powerful features such as Service Level Agreements with customized escalation options, the ease of Knowledge base creations and accessible FAQs that can be easily passed onto customers via links. The system does this by allowing you to upload documents with no data usage caps and unlimited storage so they can be linked in your tickets. Cayzu already has a number of application integration options to Skype and Live Chat to name a few, but to top it off Cayzu can to integrate with other well known software upon request, all you need to do is make a request and if they can they will. What makes working with Cayzu even better is its flexibility in allowing API connections to your in-house software making it a more appealing solution. In terms of interface you have the Dashboard tailored to agent user roles and the ability to see how team members are progressing with tickets. Tickets can be easily viewed in groups, can be signed to other agents with ease and you can keep track of time and status of tickets of other team members. This providing a very powerful team collaboration solution.

改善してほしい点:

I didn't experience anything I didn't like with the system this far. From a Small to Medium sized business perspective I believe this product is extremely fit for purpose.

Emma
英国のHelpdesk Manager
情報技術、情報サービス, 2~10人規模の会社
使用期間: 不明
投稿経路

Easy to use, does exactly what it says on the tin

5.0 7 年前

製品を使ってみた感想: It comes with a lot of pre-defined functionality off the shelf, it doesn't need to be heavily configured before it can be used like some systems. The methodology can be applied straight out of the box. The reports are really refreshing, as a Helpdesk Manager it immediately gives me the stats that I need to report to the directors.

良いポイント:

Ease of use, SLA incorporation, mobile platforms, being able to reply in bulk to a customer base, simple, useful reports, being able to reply to tickets via email. Everything you need is wrapped up in this system, no need to have multiple systems open. Integrates seamlessly with third party providers and external partners can offer advice.

改善してほしい点:

Nothing, it does everything I need. If I had to find fault with the software, it's really my own preference for more traditionally installed systems, I'm not a big fan of browser based software.

Colette
アイルランドのHR Manager
ギャンブル、カジノ, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Cayzu has transformed the way we manage our customers' queries. A fantastic asset to our business!

5.0 7 年前

製品を使ってみた感想: As mentioned in my review, it has helped us to respond to our customers in a more timely and consistent manner, it has helped us to manage both our team and our business better.

良いポイント:

This is a very simple and straight-forward system for us to use, and we have been able to use more of the features as our business has grown and developed. The canned responses and the automation has really helped us to speed up our process, and to be more consistent with the information that we give our clients. We operate a bonus system for our employees, and Cayzu's built-in SLAs helps us to manage this bonus system very easily. It also helps our employees to be more aware of their workload, and see how they are performing against their targets, so they love it too! Our ability to produce relevant reports, configured to suit our business has improved dramatically, which is helping us to manage our business better, and to focus on areas that need management attention.

G.A.
アメリカのIT Administrator
使用期間: 6~12か月
投稿経路

It is very user friendly software and I believe that it can be implemented in very useful ways

5.0 8 年前

良いポイント:

I like the interface and the flow of the software. Its very intuitive overall and very easy to use for even the most novice of computer users. The interface makes it easy to navigate and the simplicity of the workflow allows you to do what you need to do without getting confused or bogged down. The fact that the SLA's were built in was a big positive factor as well.

改善してほしい点:

I am not a fan of learning a bunch of new features but this was extremely easy and made figuring out the features very simple.

Stacy
アメリカのData Mgmt Assistant
使用期間: 6~12か月
投稿経路

Cayzu uncluttered email inboxes with user issues!!

5.0 6 年前

良いポイント:

Users used to email their issues and now they submit a ticket and multiple people are able to see the issue and provide quicker response times. I love that solutions are searchable for those repetitive issues. It's easy to use from the user side and the help desk side.

改善してほしい点:

I don't really have any cons. This software is a comprehensive suite for help desk techs that are looking to track and organize user issues.

Veronica
カナダ
, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Cayzu is the place to be if you want to provide great support.

5.0 8 年前

製品を使ってみた感想: Cayzu was easy to work with, they helped me get setup and I was running in minutes and not hours. I would highly recommend them!

良いポイント:

- Easy Setup - Free Support & Setup - Can't beat the price

改善してほしい点:

- Missing Forums

Cayzuからの返信

8 年前

Thank you for the kind words, and please let us know if we can help you with anything.

Serg
カナダのSenior Software Developer
, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Must-Have app

5.0 8 年前

製品を使ってみた感想: Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers. It has different features like products, brands, integrations with different apps. There are lots of reports, they bring you an opportunity to control the support process more efficient. The price is very affordable and one of the lowest in the current market. More then that you can always contact the support team and discuss new features and improvements.

良いポイント:

- ease to use; - low price; - wonderful support team.

Cayzuからの返信

8 年前

Thank you for the nice compliment!

Vadim
Vadim
Senior Software Developer
認証済みLinkedInユーザー
情報技術、情報サービス, 51~200人規模の会社
使用期間: 不明
投稿経路
ソース:GetApp

Cayzu - it is nice helpdesk solution

5.0 10 年前

製品を使ってみた感想: Cayzu it is not only perfect helpdesk solution, but it is very creative and flexible approach to product architecture. It combines a lot of the best solution in design, list of features, social integration and integrations with 3rd party tools. I would note the sales and support team - they always are ready to help.

Cayzuからの返信

10 年前

Thanks! We really value our users feedback so i'm glad we could help!

Angie
アメリカのIT specialist
使用期間: 不明
投稿経路

Cayzu brings ease towards customer support with better management and customization uses

5.0 7 年前

製品を使ってみた感想: Better management, and higher productivity of our team

良いポイント:

The availability for the To-Do list for each agent and as a team would be extremely helpful towards hitting deadlines. I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.

改善してほしい点:

This is a great software! The only comment I would give would be to see some integration with project work management, and it would be perfect!

Cheri
Cheri
アメリカのOwner
コンピュータ・ソフトウェア, 自営業
使用期間: 1~5か月
投稿経路

Liked the overall UI and ease of use

5.0 8 年前

製品を使ってみた感想: Ease of set up and use got me to my customers quickly and efficiently.

良いポイント:

I particular like the ticket management so customers can use email, forms or social media to contact my company. My team has also liked how Cayzu treats each brand or product individually. Another major point for me has been finding a help desk that has Google Analytics integration.

改善してほしい点:

I have not found anything I do not like about this software yet. I look forward to additional reporting features.

Josh
Josh
President
使用期間: 不明
投稿経路

Better organization for Flexkor with Cayzu

5.0 10 年前

製品を使ってみた感想: Using Cayzu has worked out great for Flexkor. My team has used other help desk solutions in the past and they do not compare Cayzu's ease of use and feature set. I'm providing better customer service because of it! I highly recommend Cayzu! Josh Cameron , Owner of Flexkor products

Cayzuからの返信

8 年前

I am glad you enjoyed it!

Marc
CEO
使用期間: 不明
投稿経路

Great Service

5.0 11 年前

製品を使ってみた感想: While we are relatively new to using the service, in the short time we have had it deployed it has worked perfectly and a poll of our Clients who used it was very positive. It provides the means to easily follow up on our tech tickets to assure a Client gets what they need quickly and efficiently. Now if we could just tie it into a phone system for Clients to set tickets that would be great and convenient. I know I should also comment about its down sides, but honestly so far, other than phone access, we have not found any. We will continue to deploy and will update this review should we find any negatives to report. Cayzu has been helpful in getting it all set up correctly and responsive to issues and questions. Shows strong Customer Service dedication. We like that as it matches ours also. Overall, we rate Cayzu a 9 out of 10 for function, support and access.

Cayzuからの返信

11 年前

Thanks Marc. Always a pleasure working with you!

Jennifer
カナダのAssociate Consultant
プロフェッショナル・トレーニング、コーチング, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Really impressed due to how flexible and customizable it is, particularly the end user portal.

5.0 8 年前

製品を使ってみた感想: Simple, centralized control and great reporting of key operating data by whatever dimension we need.

良いポイント:

The custom forms for end users are great. I was really surprised at how robust the reporting can be in dashboard format. That makes key stats very obvious. Great to be able to roll up agent activity by SLA and other dimensions. Very good collection of App integrations.

改善してほしい点:

There are many layers to the features, but you get use to that. Anxious for the customizable end user portal to be released.

Cayzuからの返信

8 年前

Thanks for the review! Appreciate the feedback!

Alina
ポーランドのTrader
卸売, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Really great, works with MS Outlook, built in global search, in few words - it is the best!

5.0 7 年前

製品を使ってみた感想: It's great to have a free trial and that you do not have to sign any contracts and show your credit cards. Thank you. The great benefit is that I could use Cayzu Apps.

良いポイント:

I like that I can get quick responses if needed; I am able to add private communication between my team and the customer does not see it, besides it is integrated with Skype, Survey Monkey, Jira, and more; it's perfect that automation is built in; a great advantage is it's easy start; plus, one more great feature is that it offers unlimited storage to attach documents and links.

Martin
CEO
使用期間: 不明
投稿経路

First impressions - awesome

5.0 11 年前

製品を使ってみた感想: This is support-made-simple. The sign-up and setup took 5 minutes, the administration was intuitive. It doesn't have all the bells and whistles of the bigger players, but I don't really need that for my 7 person helpdesk team, and I can't afford it anyway. What it does have makes a lot of sense for me - branding options, email ticket creation, reporting, social media integration, self-service portal - even an API so I can connect other systems in the future. There's actually a lot squeezed into the package. What I really like is integration into CRM packages like SalesForce and SugarCRM - my sales people can't go into an account blind - if there's a P1 support issue in progress, the tickets need to be showing up in their CRM in real-time.