キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年

Paycorとは

人事および給与プロセスを合理化し、単一の直感的なプラットフォームを使用して従業員データにすばやくアクセスできます。3か月分の給与計算を無料で利用できます*。

Paycorの製品詳細

良いポイント:

Tool is easy to use and has a nice iframe that can be placed directly on a website with little to no coding experience.

改善してほしい点:

Sales promised the World. Timecard approvals are meaningless because it does not prevent the timecard from being changed afterward.

Paycorの評価

評価ポイント

使いやすさ
4.3
カスタマーサービス
4.2
機能
4.2
価格の妥当性
4.2

おすすめ度

8.1/10

Paycorの総合評価は4.4/5です。 (キャプテラに寄せられた2,879件のレビューより集計)。

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レビューを絞り込む (2,879件)

Whitney
Whitney
HR Specialist
認証済みLinkedInユーザー
病院、ヘルスケア, 51~200人規模の会社
使用期間: 無料トライアル
投稿経路

Would have been a Great Product!

4.0 2 年前
動画プレイヤーで日本語字幕を表示できます
Grace
Grace
アメリカのProject Manager
認証済みLinkedInユーザー
小売, 5,001~10,000人規模の会社
使用期間: 2年以上
投稿経路

Paycor is an excellent payroll software

5.0 昨年

製品を使ってみた感想: Instead of two days, payroll just takes two hours. We consolidated our use of three separate programs into just one. We've streamlined the supervisory process by automating several previously manual tasks, including hiring, onboarding, and performance evaluations.

良いポイント:

From sourcing new employees to managing my retirement, PayCor has me covered. I can select the modules that best suit my needs. Their method of execution is comprehensive, their follow-up is reliable, and their staff is always pleasant and helpful.

改善してほしい点:

It's really challenging to distinguish between my belongings and those of my subordinates. It's a pain to maintain organized, what with having to manually delete old goals and add/remove team members.

Paycorからの返信

昨年

Thank you for your positive review! We're thrilled to hear that Paycor has been able to meet your needs, from sourcing new employees to managing retirement. We understand the challenge of distinguishing between belongings and those of subordinates and will take your feedback into consideration for future improvements. It's great to know that Paycor has helped streamline your processes and significantly reduce the time spent on payroll. We appreciate your feedback and are here to support you every step of the way.

Michael
アメリカのProject Coordinator and CSM
建設, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Pay and Time Review of Paycor

5.0 2 か月前 新着

製品を使ってみた感想: Using it for the past 4 years. So I look for correct pay and time off.

良いポイント:

Easy access to pay records. Provides information on time off and net pay.

改善してほしい点:

Sometimes you have to hunt for some information on the application, like pdfs. Would like to see how it would show how my tax return would look throughout the year.

Paycorからの返信

2 か月前

Thank you for your review! We're glad you find Paycor's Pay and Time features easy to use and appreciate the access to pay records and time off information. We apologize for any difficulties you've experienced in finding certain information within the application and appreciate your feedback. Thank you for choosing Paycor for the past 4 years!

Lucy
アメリカのAssociate
薬品, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Useful, but There are Better Options

3.0 2 か月前 新着

良いポイント:

It was easy to gain access to most recent paystubs.

改善してほしい点:

It seemed slightly archaic in the design.

Paycorからの返信

先月

Thank you for your review. We're glad to hear that accessing your most recent paystubs was easy for you. We appreciate your feedback regarding the design and will take it into consideration as we continue to improve our platform. If you have any further suggestions or concerns, please feel free to reach out to us.

Jeanne
Jeanne
アメリカのPayroll and Benefits
認証済みLinkedInユーザー
高等教育, 51~200人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Ease of Use

4.0 3 か月前

製品を使ってみた感想: Implementation was very rough and we are still fixing things almost 2 years later. The program itself is great.

良いポイント:

Ease of use for Payroll. Able to figure out payroll without verymuch effort.

改善してほしい点:

Not having a dedicated representative for our account.

Paycorからの返信

3 か月前

Thank you for your review. We appreciate your feedback on the ease of use for payroll and apologize for any inconvenience caused by not having a dedicated representative. We are continuously working to improve our implementation process and provide the best experience for our customers.

Hannah
アメリカのFounder and CEO
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Thank you

5.0 2 か月前 新着

製品を使ってみた感想: Very positive.

良いポイント:

The experience with [sensitive content hidden]. She was so helpful, kind, and patient with all of my questions.

改善してほしい点:

I called the help line once and was on hold for about ten minutes. For a small business owner who has very limited time, that was challenging.

Paycorからの返信

先月

Thank you for your review! We appreciate your positive feedback about your experience. We apologize for the inconvenience you faced when calling our help line and being on hold for ten minutes. We understand that time is valuable, especially for small business owners. We will take your feedback into consideration to improve our services.

Candy
アメリカのHR Generalist
機械工業, 51~200人規模の会社
使用期間: 1年以上
投稿経路

pretty good experience

4.0 2 か月前 新着

製品を使ってみた感想: overall the experience is ok. I wish we had dedicated support specialists. It feels as though if there is a problem and you need to contact support there is always someone new that we have to reach out to and explain the situation yet again.
I also understand from our payroll person that there seems to be quarterly tax issues and she tries numerous times to get it take care of. In this regard it is costing out company more money.

良いポイント:

A lot of the features make sense and I like that it is one central portal for our needs.

改善してほしい点:

Things will change without notice. Also, if we are having an issue with something we will hear it is a "known issue". I feel we, the customer, should know too.

Paycorからの返信

先月

Thank you for your review! We appreciate your positive feedback about our features and convenience. We apologize for any inconvenience caused by changes without notice and the lack of communication regarding known issues. We will work on improving our communication and providing better support. Thank you for your feedback and for choosing our services.

Asami
日本のCEO and Founder
人材派遣、人材紹介, 11~50人規模の会社
使用期間: 2年以上
投稿経路

The best payroll software, give it a shot.

4.0 2 か月前

製品を使ってみた感想: It helps to easily create and manage employees records, streamline tax activity and automating onboarding process.

良いポイント:

Paycor is the most outstanding payroll software. Paycor efficiency is huge, very easy to use and navigate. It's features are on point, try it. Pay your employees instantly with paycor it's secure and trusted solution. No matter the size of your business, paycor is the solution for you.

改善してほしい点:

Nothing to hate in paycor,it's all amazing.

Paycorからの返信

2 か月前

Thank you for your positive review of Paycor! We're glad you find our payroll software outstanding and easy to use. We appreciate your support and look forward to serving you further.

認証済みレビュアー
認証済みLinkedInユーザー
病院、ヘルスケア, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Great product

4.0 先月 新着

製品を使ってみた感想: Would definitely recommend in the future to others who meet the needs for this service

良いポイント:

With ease I can maintain employees and payrol

改善してほしい点:

I wish scheduling was included into pay or to be a one stop shop for all our needs.

Paycorからの返信

先月

Thank you for your positive review of Paycor! We're glad to hear that you find our product great and that it makes it easy for you to maintain employees and payroll. We appreciate your feedback regarding scheduling and understand the desire for a one-stop shop for all your needs. We will take this into consideration as we continue to improve our platform. Thank you for recommending Paycor and we look forward to serving you and others in the future!

Miranda
アメリカのScheduler
医療業務, 51~200人規模の会社
使用期間: 2年以上
投稿経路

My experience with Paycor

5.0 2 か月前 新着

製品を使ってみた感想: It was user friendly. I like that I could keep track of my time and view and print my tax documents.

良いポイント:

I liked that all my information is in one place.

改善してほしい点:

There was not anything that I did not like.

Paycorからの返信

先月

Thank you for your review of Paycor. We're glad to hear that you found our platform user-friendly and appreciated having all your information in one place. We're also pleased that you were able to easily track your time and access your tax documents. If you have any further feedback or questions, please feel free to reach out to us. We value your input and are committed to providing a positive experience with Paycor.

alton
アメリカのowner
美術、工芸, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Paycor is worth the money.

5.0 先月 新着

製品を使ってみた感想: Overall, Paycor has been a lifesaver for my business and has made the HR process an easy one to tackle.

良いポイント:

One of the most beneficial features to my company has been the self service portal that Paycor offers. Many of my employees like the fact they are able to see and print paystubs and also request their pay on demand. This has been a game changer for my company.

改善してほしい点:

As of right now, there is nothing bad I can say about the software.

Paycorからの返信

先月

Thank you for your positive feedback on Paycor! We're glad to hear that the self-service portal and features like paystub access and on-demand pay have been beneficial for your company. We appreciate your support and are committed to providing a seamless HR experience for businesses like yours.

Cortney
Cortney
アメリカのHR Director
認証済みLinkedInユーザー
消費財, 11~50人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Paycor Makes My Life So Much Easier

5.0 2 年前

製品を使ってみた感想: Highly satisfied with the product and I recommend it to everyone!

良いポイント:

Paycor has given us a cost savings as well as time savings. The integration between Applicant Tracking (which is amazing) and Onboarding has reduced our time to find, hire and set up new employees. Payroll processing time is dramatically faster as well as the time clock integration makes payroll easier. There is a great analytic component. The team is very helpful and we are seeing huge savings over ADP.

改善してほしい点:

The tax component has been the only part that has been a little difficult. The time to get a response from this team is pretty long and it's not possible to contact them directly.

Paycorからの返信

2 年前

Hello Cortney, thank you so much for your positive review! We are delighted to hear Paycor has saved you time and money and that you are enjoying our onboarding product. I do see your concern about the tax team and I wanted to let you know that we have hired many additional members to this team. We are continuing to make optimizations to our service model and invest in our customer experience to ensure we are consistently delivering the highest level of customer service. If you have any additional comments please feel free to reach out to me direct at [email protected] as I believe your feedback could be very helpful.

Mostafa
Mostafa
エジプトのaccountant
認証済みLinkedInユーザー
経理, 51~200人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

The role of Paycor application in my professional life

5.0 2 年前

製品を使ってみた感想: When we talk about the ideal application, this application is at the first in the list. It has a beautiful history with me. I hope that this application will always exist

良いポイント:

The performance of job posting, candidate management, preparation of payroll and its access to employees are among the most important stages in any application, and this application is distinguished in these roles and these jobs

改善してほしい点:

The tax compliance tool must evolve and you to include all tax obligations and apply them to all tools available within the application

Paycorからの返信

2 年前

Thank you for your review and for sharing your positive experience with Paycor. We're glad to hear that our application has been able to meet your needs in terms of job posting, candidate management, payroll preparation, and employee access. We appreciate your feedback on the tax compliance tool and agree that it's important to continually improve and evolve our tools to better meet the needs of our users. We're thrilled that you chose Paycor over other alternatives, and that our application has become your go-to solution for your professional needs. We value your loyalty and look forward to continuing to provide you with the tools and support you need to succeed. Thank you for your continued use of Paycor, and we hope to be your preferred application for years to come.

Joni
アメリカのVice President of Human Resources
メンタルヘルスケア, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Customizable HR System that meets our needs

5.0 昨年

製品を使ってみた感想: I love Paycor. Great product, great customer service and add-on services like educational opportunities for HR professionals.

良いポイント:

We are a non-profit that works with a lot of different funders who require detailed and accurate time and payroll reporting. We also have many different lines of business. I love how customizable Paycor is and the ease of setting it up to meet our specific needs. The implementation team went above and beyond to get us set up quickly when our former payroll provider went out of business. They worked on our various reports until they fully met our needs.

改善してほしい点:

I like the performance management section of Paycor. We are highly regulated and are required to score employees on their job-specific job competencies. Paycor's performance review system was set up more for companies with a pretty generic approach to the reviews. We were able to customize the reviews to meet our needs but it took more set-up than anticipated.

Paycorからの返信

昨年

Thank you for sharing your experience with Paycor. We are thrilled to hear you're finding our system customizable and efficient for your organization's needs, especially given the nature of your operations. We're also happy to know that our team could assist you promptly during the transition. Regarding your concern about our performance management system, we appreciate your feedback. We strive to make our system as adaptable as possible, and we acknowledge that it might involve an initial setup to fully tailor it to specific needs. We continue to work on improving the ease of customization. We are pleased to have you in the Paycor family and appreciate your acknowledgement of our commitment to customer service and education for HR professionals. We look forward to providing you with continuous value and support.

Kristin
アメリカのCFO
病院、ヘルスケア, 201~500人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Would not refer to a colleague

2.0 昨年

製品を使ってみた感想: Customer service is terrible. We are currently trying to fix a problem with our pay stubs that was caused by an upgrade to their system. When we called, customer service said it was our fault. We requested they look into it, it took three weeks for them to tell us the issue was caused by an upgrade to their system. The issue could be fixed, and the recommendation was to turn off a feature that keeps us in compliance with DOL regulations.

良いポイント:

I am hard pressed to find anything I like about Paycor.

改善してほしい点:

The difference between the sales promises and the actual software were huge, and set us up for disappointment. We have been on the platform for 3 years, and we are still experiencing issues related to implementation. Customer support is a different person every time, we get a number, cases are closed before the issue is fixed.

Paycorからの返信

11 か月前

We apologize for the negative experience you've had with Paycor. We understand that the difference between the sales promises and the actual software has been disappointing, and we apologize for any issues related to implementation that you've encountered. We're sorry to hear that you've had difficulties with customer support, and we appreciate your feedback on the need for more consistent and effective assistance. We're committed to addressing these concerns and improving our services.

Rebecca
アメリカのHR Specialist
飲食店, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Why to chose Paycor

4.0 11 か月前

製品を使ってみた感想: Overall, Paycor has been a great choice for LaRosa's. We wanted to chose a provider who would be our partner, who would listen to our concerns and work with us, and that's exactly what Paycor has been, a great partner!

良いポイント:

I like that the implementation was super smooth and easy. It's never easy to switch providers, however, our implementation team was amazing. I also feel like we have a voice, Paycor has a dedicated page that you can submit your own ideas for improvements and they listen!

改善してほしい点:

When you call in for customer service, you don't get someone that's familiar with your personal account, you get a random person every time. I wish we had a dedicated customer service person.

Paycorからの返信

11 か月前

Thank you for your positive feedback! We're glad to hear that your implementation experience with Paycor was smooth and easy. We appreciate your input and ideas for improvements, as we strive to continuously enhance our services. Regarding customer service, we understand your preference for a dedicated representative and will take this into consideration for future enhancements. We're committed to being your trusted partner and appreciate your partnership with Paycor.

Teresa
アメリカのDirector of Development
非営利団体運営, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Paycor is a Fantastic Payroll System - and More!

5.0 11 か月前

製品を使ってみた感想: My overall experience with Paycor has been very positive. We switched from another platform that seemed outdated and not nearly as user-friendly,

良いポイント:

Paycor allows me to be self-sufficient in all things related to payroll. At a moment's notice I can look up and see exactly how much time I've used, and what remains. I can easily request time off and the request is sent directly to my supervisor. It just makes life easier! It is reliable and efficient.

改善してほしい点:

I really don't have any complaints at all about Paycor. It requires some learning as all software products or platforms do - but it was pretty straightforward and simple. And that's saying a lot coming from someone who is not tech savvy at all!!

Paycorからの返信

11 か月前

Thank you for your fantastic review of Paycor! We're thrilled to hear that our payroll system has made your life easier and that you find it reliable and efficient. We appreciate your positive comments about the self-sufficiency it provides, such as easily tracking your time and requesting time off. We understand that learning any new software can take some time, but we're glad to hear that Paycor was straightforward and simple for you, even as someone who is not tech-savvy. We're honored that you chose Paycor over ADP Workforce Now and we believe that our ease of use, reporting capabilities, and cost-effectiveness played a role in your decision. Thank you for your feedback and for being a valued Paycor user!

Kate
アメリカのExecutive Manager, Human Resources
非営利団体運営, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Paycor - It gets the job done within your budget!

4.0 10 か月前

製品を使ってみた感想: I am very pleased with Paycor. I find they get the job done, my questions are answered and that it is a cost effective solution for what we need. They are constantly adding more features and improving what they have.

良いポイント:

I love that Paycor offers a ton of options when it comes to being an overall HRIS system. I like that the systems talk to each other and that they offer basic functionality with an ability to upgrade to more.

改善してほしい点:

With so many choices, it is difficult to know what is the best way to using a particular product. With the ability to customize, it can sometimes get confusing on how you USE a product vs how they coach/support you in that product. I find this especially true if you are a long term user of Paycor and it has been a while since it was set up.

Paycorからの返信

10 か月前

Thank you for your review of Paycor. We're glad to hear that you appreciate the wide range of options and functionality that our HRIS system offers. We understand that with customization options, it can sometimes be confusing to know the best way to use a particular product, especially if it has been a while since it was set up. We appreciate your feedback and will work on providing clearer guidance and support in using our products. We're pleased to hear that Paycor has been able to meet your needs effectively and within your budget. We strive to continuously add more features and improve our offerings to better serve our customers. Thank you for choosing Paycor as your HR solution, and we look forward to continuing to support your needs as they grow.

Kaja
アメリカのOrganizational Development Business Partner
病院、ヘルスケア, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Mostly good with room for improvement

4.0 7 か月前

製品を使ってみた感想: Mostly good with room for improvement: They clearly have been busy on building out new products and features which is great. The support could use work as could integrating these new products so they are more seamless with their base product.

良いポイント:

They are constantly coming up with new features. We came from a system that wasn't as powerful - payroll was clunkier, no performance management, etc. Paycor from the start had many more features and they continue to build more.

改善してほしい点:

These new features sometimes have huge bugs that haven't been worked out and when the function is implemented, there isn't always a lot of support during implementation. Some of the newer features aren't fully integrated so you have to manually adjust things like reporting lines. When you do reach out for support, it is very inconsistent in the answers you get and the knowledge of the product.

Paycorからの返信

7 か月前

Thank you for your review! We appreciate your feedback and are glad to hear that you find Paycor's constant development of new features beneficial. We apologize for any bugs you may have encountered with these new features and any lack of support during implementation. We understand the importance of seamless integration and consistent support, and we will work to improve in these areas. We appreciate your input and are committed to enhancing the user experience. Thank you for choosing Paycor as your HR solution, and we look forward to continuing to improve and meet your needs.

Adriane
アメリカのChief Talent Officer
病院、ヘルスケア, 201~500人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Paycor meets needs

4.0 3 か月前

良いポイント:

We were able to integrate more things into this one system. It’s easy to use and learn. The recruitment and onboarding work great.

改善してほしい点:

The benefits module is super hard to get set up, the process is using excel spreadsheets and so many opportunities for error. We are on our third attempt and it’s still painful.

Paycorからの返信

3 か月前

Thank you for your review! We're glad to hear that Paycor has been able to meet your needs and that you find it easy to use and learn. We apologize for the difficulties you've experienced with setting up the benefits module. We understand the frustration and are committed to improving the process to minimize errors. We appreciate your feedback and are constantly working to enhance our system. We're glad that you chose Paycor based on the price and the support you received during the sales process. Thank you for choosing Paycor as your HR solution.

Kim
アメリカのHuman Resources Manager
病院、ヘルスケア, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Paycor Services Review

2.0 5 年前

製品を使ってみた感想: Overall experience has not been a positive experience. Customer service being at the forefront. We have a dedicated customer service relations manager, however, when raising concerns he has not resolved these and only directs back to our customer service contact.

良いポイント:

1) I do like that there are a variety of options that we can utilize with payroll, HR, time and attendance, performance management, applicant tracking and benefits.

改善してほしい点:

1) Customer Support is poor! Each service (Payroll, Time&Attendance, HR) have their own support contacts. When trying to reach them, they are never available via phone. You have the capability to e-mail directly but don't always get a fast response (fast to me is within 12-24 hours). I have to continuously send follow-up e-mails to check on status of issues or questions. 2) They have a variety of different systems to use (payroll, HR, applicant tracking) but each system does not always talk well to each other since they were different technologies that created them. For example, the applicant tracking system was under Newton Software so they handled any technical issues. 3) There are different roles in the system and when asking for how-to guides for these roles, for example a manager role, I was told I needed to test and create myself as each system is unique. 4) I came in after the organization had started using their services. As a new person in my role, I wanted to find out what functionalities that we have available to us as I know there are more functionalities available but have not been provided with what these are, only learn as I go or if I ask the right questions. There is training provided but again that is very brief and doesn't go deep into what the system can do. The reason Paycor states can't provide as each client is unique. Very unfortunate as would like to get the most bang for our buck!

Tami
アメリカのHR Coordinator
高等教育, 51~200人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Payroll software that meets business needs

5.0 5 年前

製品を使ってみた感想: Paycor has helped me become more efficient in process payroll, tracking time cards and running third party reports.

良いポイント:

The report functionality is fantastic. I like having the ability to customize reports, this saves me a lot of time. I also like the ease of the software and the great customer service Paycor provides.! Paycor also continues to listen to customer feedback and make improvements.

改善してほしい点:

I like all the functions of Paycor, this isn't anything I dislike but the onboarding doesn't really work for us since we don't hire on an every month basis. I couldn't justify the cost but if we did I would definitely use it.

keith
アメリカのresearcher
資本市場, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Software for Human Capital Management (HCM)

5.0 2 年前

製品を使ってみた感想: Fairly user-friendly - Once you understand what certain features do, it is quite simple to use and a schedule can be created fairly quickly. I can schedule a dozen individuals for an entire year in approximately 30 minutes. Adding individuals to the schedule implies I have to pay for their use of the app whether they use it or not. Both the app and online consoles are fairly simple to understand. I'm astonished by how many of them say they actually use the app and website on a regular basis considering how simple it is for them to use. It allows me to enter a ton of information about my team, and I appreciate how customizable it is. being able to pivot

良いポイント:

The payroll and time and attendance capabilities are outstanding. Both admins and employees find it simple to use. features for robust reporting. User-friendly employee profiles. able to monitor 401k loans through the development of goals.Fairly user-friendly - Once you understand what certain features do, it is quite simple to use and a schedule can be created fairly quickly. I can schedule a dozen individuals for an entire year in approximately 30 minutes. Adding individuals to the schedule implies I have to pay for their use of the app whether they use it or not. Both the app and online consoles are fairly simple to understand. I'm astonished by how many of them say they actually use the app and website on a regular basis considering how simple it is for them to use. It allows me to enter a ton of information about my team, and I appreciate how customizable it is. being able to pivot

改善してほしい点:

The program is not the most attractive option available and can be a little difficult to understand. We discovered that those compromises are well worth making in exchange for a more reliable solution. I hadn't anticipated much of a transition from Nimble Schedule to Nimble. All of the Nimble Schedule features, at the the least, should be present in Nimble, but I was hoping for more. Although there were some flaws with Nimble Schedule that Nimble was able to resolve, I don't mind because I enjoyed it! Every new piece of software requires a period of getting used to, but I believe I've managed to do so and have grown to enjoy Nimble thus far. We have 64 employees, thus it is a hassle to print each payroll report individually because we rely greatly on the reports that Nimble creates for us.

Paycorからの返信

2 年前

Thank you for your review! I appreciate your feedback on the software's appearance and ease of understanding. It's good to know that although there are compromises to be made, the software is still a reliable solution for your business

Molly
Molly
アメリカのHR Generalist
認証済みLinkedInユーザー
病院、ヘルスケア, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Decent option, robust, but woeful support.

4.0 昨年

製品を使ってみた感想: Overall, the system would be great if not for some bad practice by the humans running the operation. It's a tool, it has all the functions, if you HR in a company it will help you HR, IF Paycor doesn't muck it up for themselves.

良いポイント:

Onboarding, helping reduce paper and sharpen HR processes, employee self-service, 360 benefits

改善してほしい点:

Extraordinarily unhelpful CIS team, they are utterly inept. There are some front-line support folks who are really great who have spent literally hours with me trying to contact other teams inside of Paycor about issues, but the fact that I have had to squeeze in hours of sitting on the phone with support trying to regain access to me account when I am also overseeing orientation, recruiting and we are running payroll... Paycor has got in it's own way by creating an issue and obstructing my ability to do my job. From Paycor support accessing accounts unannounced and triggering alarming emails about unrecognized devices accessing Admin accounts, to Paycor's investigative teams shutting down Admin access and not reinstating in a timely manner (which essentially castrates an Admin's ability to perform one's job in HR, Payroll and Recruiting) and being completely unreachable for literally weeks is one reason I cannot recommend Paycor to anyone. I feel bad for the helpful folks I've encountered in front-line support who have been as helpless as I have been in the face of a completely unresponsive fraud investigation team, they are not to blame, but overall the way to company operates regarding the most essential functions for EOY forms and reporting and supporting administrators is absolutely abhorrent.

Paycorからの返信

昨年

Thank you for sharing your experience with Paycor. We appreciate your positive remarks on our onboarding and HR features, and we're also deeply concerned about the support issues you've faced. We understand how crucial timely support is, and we want to assure you that we've recently implemented a 31% increase in our support staff to address these concerns and provide a more efficient response. We're committed to continuous improvement and hope that your future interactions with us reflect the high standard we strive for.

Shauna
アメリカのSenior HR Manager
食品、飲料, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Paycor

4.0 11 か月前

良いポイント:

I like that Paycor has so many opportunities for training and development of not only the product but also general HR topics.

改善してほしい点:

I wish there was a single point or team that only handles our account.

Paycorからの返信

11 か月前

Thank you for your review of Paycor! We are pleased to hear that you appreciate the numerous opportunities for training and development that we offer, both in terms of our product and general HR topics. We understand your desire for a dedicated account team, and we are continuously working to enhance our account management structure to provide a more personalized experience for our clients. We appreciate you considering Paycor as an alternative to ADP Workforce Now, Paylocity, and Paycom. We are sorry to hear about the closure of the company Vibe and are glad that you found Paycor as a suitable replacement. Thank you for choosing Paycor and for sharing your experience with us!

Tracey
アメリカのController
印刷業, 51~200人規模の会社
使用期間: 1年以上
投稿経路
ソース:SoftwareAdvice

Paycor dealbreaker

2.0 昨年

良いポイント:

Paycor is simple to run manual checks and payroll. The paygrid is a great feature.

改善してほしい点:

We have to manage all the tax set up for all employees. The other providers we have used set up employees with taxes that are relevant to them. The lastest issue we have has to do with taxes vs. deductions. Our state paid leave plan is set up to go through the tax module, which is great if you go with the state plan. We, however, opted for an equivalent private plan. I was told in order to have the employee premium deduction, which is a percentage of "taxable wages", it had to be done through a deduction. Come time to run my first payroll with the new deduction, the percentage is not correct. I was never told this, but apparently, because we have to do the premium through a deduction, the system can only figure the percentage to deduct based on gross wages instead of "taxable wages" as the state law requires. I was told that I would need to go into each employee every payroll and manually figure their premium deduction. To find this out on a payroll processing day is completely unacceptable. This payroll I had to make the deduction 0% and have the company pick up the entire premium in order to meet the payroll cut off time.Another issue I have had repeatedly is getting different responses from people when I call into support.

Paycorからの返信

昨年

Thank you for sharing your feedback about your experience with Paycor. We appreciate your input and apologize for the challenges you encountered with tax set up and deductions. We understand the importance of accurate and compliant tax management, and we apologize for any confusion or inconvenience caused by the limitations in our system regarding the calculation of premium deductions based on "taxable wages" versus gross wages. We are constantly working to enhance our system capabilities and will take your feedback into consideration for future updates. We also apologize for any inconsistencies you experienced when contacting our support team. We strive to provide consistent and reliable customer service, and we will address this issue internally to ensure better consistency in our responses. We appreciate your loyalty and trust in Paycor as your preferred provider following Fidelity's decision to discontinue payroll services. We will continue to work hard to provide you with the best possible payroll solutions and support. Thank you for bringing these concerns to our attention. Should you have any further questions or require assistance, please don't hesitate to reach out to our support team.