キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Frontとは

Frontは、企業があらゆるチャネルでオーダーメイドのサービスを大規模に提供できる、優れた顧客コミュニケーション・ハブです。

Frontの製品詳細

良いポイント:

I also enjoy the various integrations with other systems that are available (contacts, calendars, proprietary workflow management systems, etc.).

改善してほしい点:

Plugin is a little bit confusing. Sometimes it's hard to differentiate which one is order and subscriptions due to the top down feature and no different color line.

Frontの評価

評価ポイント

使いやすさ
4.5
カスタマーサービス
4.4
機能
4.4
価格の妥当性
4.1

おすすめ度

8.3/10

Frontの総合評価は4.5/5です。 (キャプテラに寄せられた260件のレビューより集計)。

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レビューを絞り込む (260件)

Anthony
Anthony
System Engineer
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Front has allowed our company to save about a 5 to 1 ROI in time savings

5.0 4 年前
動画プレイヤーで日本語字幕を表示できます
Arjun
Arjun
アメリカのCo-founder
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Never bcc internally again

5.0 4 か月前

製品を使ってみた感想: Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time.

良いポイント:

The ability to treat email as a collaborative effort is groundbreaking. It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations. Integrations and automations are great too.

改善してほしい点:

Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now.

Frontからの返信

2 か月前

Thanks so much for taking time to provide feedback!

John
アメリカのFounder/President/CEO
通信, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Great Software, Terrible Billing and Support Policies

4.0 4 年前

良いポイント:

It has a number of very good features for helping teams work together for sales and support. The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible. Keeps clutter down and focus on what is most important at the moment. We really like the 'product'.

改善してほしい点:

-Front's Billing policies are absurd. If one signs up for an annual plan adding a user even if only temporarily for a day or a month while transitioning employees results in a charge for as much as a full year for that seat. -During the sales process, you will experience significant personal, real-time communications. Once the sales process is over, don't hope to EVER be able to have a real-time conversation with anybody. Regardless of the severity or complexity of the issue, the only option is email that often takes days to get a response which can be a real problem when the platform is down since it is the only way to contact them. They had a chat ability for a while but turned it off apparently because customer expectations for a timely response were too high. -Don't bother making suggestions. Although they have what appears to be a strong attitude towards involving customers, suggestions get a pat on the head and swept into a 'we'll pass that on' basket. No methods or interest to surface ideas and suggestions in a way that other end-users can expand upon or upvote/prioritize.

認証済みレビュアー
認証済みLinkedInユーザー
マーケティング、広告, 51~200人規模の会社
使用期間: 6~12か月
投稿経路
ソース:GetApp

One of the worst email applications I've ever used

1.0 6 年前

良いポイント:

The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer.

改善してほしい点:

My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

Tim
アメリカのCOO
運輸、トラック、鉄道, 51~200人規模の会社
使用期間: 2年以上
投稿経路

If you have multiple teams managing emails daily, Front is for you.

5.0 5 か月前

製品を使ってみた感想: Overall it was easy enough to set up and configure rules without much technical help. The difference from other systems we used to manage our email was instantly significant and improved efficiency and response times.

良いポイント:

The internal team chat enhances communication and collaboration. The clarity of who is responding or seeing quickly that someone has responded so you do not waste time on emails that someone has already sent or is working on sending.

改善してほしい点:

The integration with WhatsApp that we use to communicate with drivers is really more geared toward communicating with customers and is a bit quirky but we made it work.

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Front is the best Shared Inbox for collaborative customer support

5.0 4 年前

製品を使ってみた感想: Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications. There is some fantastic automation that is built into the platform that has helped streamline and build in consistency for external client-facing communication.

良いポイント:

My favorite functionality would be the collaborative chat tools amongst team members for email threads. Its an amazing tool.

改善してほしい点:

The thing I struggled the most to adapt to was the Tags functionality. It is not something we use daily but had a slight learning curve for me and my team.

Marjolaine
Marjolaine
フランスのCo-founder
認証済みLinkedInユーザー
運輸、トラック、鉄道, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Best email software ever

5.0 4 年前

製品を使ってみた感想: We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation

良いポイント:

Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations

改善してほしい点:

When I need to speak to all the team, I have to create a discussion and add them all, one by one. I'd rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.

David
David
アメリカのOwner
認証済みLinkedInユーザー
消費者サービス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Great product with a few annoying things

5.0 2 年前

製品を使ってみた感想: Overall great product, really happy with the exception of the email nesting

良いポイント:

Easy to use - actually integrates well and completely replaces all other email managers. Unlike Zendesk or similar products; emails you send from Front are actually sent from your email address, not a weird routing domain like yourcompany.zendesk.com

改善してほしい点:

When multiple emails come in on the same day with the same title (e.g., two customers respond to the same automated email they got), Front will nest them together as if they are one thread. This causes problems with the customer support team because sometimes they forget / don't know they need to scroll up to respond individually to each nested email. Pretty annoying and error prone

認証済みレビュアー
認証済みLinkedInユーザー
教育管理, 11~50人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Great aggregator tool for Customer Success

5.0 4 年前

製品を使ってみた感想: I lead a customer success team that uses Front daily.

良いポイント:

I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5). We stay connected on each user, and can easily run reports and track year over year metrics. We especially like the ability to chat back and forth before we respond to tricky situations, and the ability to Snooze.

改善してほしい点:

I would love for more integrations - specifically survey functionality, or the ability to have automation once you close out an email/chat. We have this on intercom but it lives within the intercom platform now.

Jan
Jan
アメリカのCo-founder
認証済みLinkedInユーザー
バイオテクノロジー, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

We wouldn't be the same without Front

5.0 4 年前

製品を使ってみた感想: Front is the backbone of communications, from talking with customers, taking care of signups and inquiries and handling customer support, Front lets us do all of that remotely.

良いポイント:

Front helps us respond so much faster as we collaborate on high impact messages and it lets us know what each other's doing. The support team is also really fast and reliable.

改善してほしい点:

Runs on Electron, so can be a bit slow. Some missing features but the team is iterating really quickly.

Sam
Sam
アメリカのCustomer Success Manager
コンピュータ・ソフトウェア, 501~1,000人規模の会社
使用期間: 無料トライアル
投稿経路

Makes Customer Success Simple

5.0 5 年前

製品を使ってみた感想: We use a pooled system for our customer success team for accounts in the SMB segment, and Front is our new shared inbox system to facilitate communication between CSMs and customers

良いポイント:

Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights

改善してほしい点:

Can be difficult to implement, time consuming to create but saves time in the long run

Derek
アメリカのBusiness Director
物流、サプライチェーン, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Front ~ Showing You What Email Can Really Do

5.0 4 年前

製品を使ってみた感想: Overall my experience with Front has been very great. In terms of many vendors we deal with our company, Front is at the top. They are their because they are truly relationship minded and that is hard to find in companies. Especially companies in the field of technology. Our company is truly thankful for Front and value their company and employees. You truly get a great experience from their product to their people, and that says a lot about a company.

良いポイント:

I believe the product is very easy to use. Especially for someone that is on a computer daily for work, this product is very streamline and functional in terms of being user friendly. The admin needs to have some tech savy to them to operate and set up, but truly that was not anything difficult. For a company that time is truly our job we need to be on par with everything that is going on. With Front that dream is possible as we can all be on one email communicating with their Comment function and never have to email out. This prevents any miss communication or double communication. Efficiency is taken to an all time high. With other email platforms you can't have all your company on one email, other than outlook I believe, but it still fails to compare to the functions and ease of Front. Especially that no one misses out on an email if someone does archive it. Sense Front saves a personal file for you! Truly they mind and soul for this product was truly to help productivity, efficiency and the customer experience which birth Front.

改善してほしい点:

It is hard to really give it a straight con, as it is a growing software and just in the yearish we have used them I have seen it grown so fast. It would be wrong to brand it cons but more so improvements that are on its way. I didn't realize this truly at the start till Front personally reaches out and gets to know you and you to them. A improvement I see growing is the support line. Depending on the nature of your business you need this more so than others in a more timely manner. Our company being time based we need things fixed fast to provide our job. Front does the best to their availability to do this, but its still a growing improvement. I know I am not going to get someone in five minutes, but for sure within the hour and once then I will be able to get immediate help till the solution is at hand. Another improvement is their reports. Due to the nature of our business this has helped us out a lot but with all the variables we have it is hard to get a true accurate report. It has base functions that will help any company, but for diving into even finer details its not there...yet. Least to say I would die on a hill to say there are truly no cons, but truly just improvements I see coming and know they are continuing to work on. You can't hop in a car without knowing how to drive and expect to drive. Takes time to master anything, but you see how you can't live without once you learn a little about it.

Justin
アメリカのBellhop Acquisition Manager
消費者サービス, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Front Review

4.0 5 年前

製品を使ってみた感想: Overall, Front allows my team and I the ability to respond promptly to each mover around the country without having to switch screens.

良いポイント:

I work at the HQ of a moving company (Bellhops) and my job consists of constantly messaging our movers in the field spread over 25+ cities around the country. The best thing about Front is the ability to prioritize messages involving conversations that are more pertinent than others. Some are urgent and need to be handled right away, and others aren't and Front allows the visibility to determine the difference. My personal favorite attribute is the 'following' inbox including all active conversations you're apart of.

改善してほしい点:

It would be great to see front integrate with software used by our company so we wouldn't have to input new contacts once we hire a mover in the field. This may already be available, or in the works.

Treavor
アメリカのSales/Marketing Manager
家具, 2~10人規模の会社
使用期間: 1年以上
投稿経路

1-Year Review

5.0 4 年前

製品を使ってみた感想: Using Front has truly allowed me to take charge of my inbox! It has helped us communicate better between workers, as well as work more efficiently as a team to get the work done. Everything is open and available between each of us, so we can help each other and maximize the talents of one another in responding to the needs of our clients.

良いポイント:

After a full year of using Front, the thing I find the most useful is the ease and efficiency of sorting and prioritizing my daily email. The ability to snooze, assign to another individual, or add quick notes about the email, along with the ability for others to see who is working on a reply, has made our efforts so much more efficient! Everything runs seamlessly and it has become second nature, very quickly.

改善してほしい点:

There are still a few "glitches" when it comes to opening certain attachments, but I think that is always the issue with any email program. The only other issue is with the mobile app - it takes a few extra steps to modify email recipients, but it isn't that often that this has to happen.

Shelby
アメリカのSenior Operations Specialist
運輸、トラック、鉄道, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

Front is the best customer service management & email integration tool I have ever used!

4.0 4 年前

製品を使ってみた感想: I love Front! It breaks my heart that Convoy is terminating our contact soon. We have started to development our own (very basic) email platform but it is a long way away from the standard my team is now accustomed to, based on our positive experience using Front the last two years.

良いポイント:

I love Front's ability to display who on an email chain has read our last response (revolutionary!) & the ease at which my team can comment back and forth and converse with each other, all while hidden from our customers in the email thread. Email tagging, inbox splitting, & the infinite number of archiving and email redirection rules we can put in place keeps my team organized (& myself sane!)-- as a company that receives tens of thousands of emails a day, Front allows my operations team to truly battle the "Front lines" of customer communication.

改善してほしい点:

The biggest issue we deal with is Front's occasional latency. In an industry where fast is better than perfect, the last thing my team needs is Front to be lagging or down. We have a huge backlog of archived emails (Front also acts as customer documentation platform for us) so searching information can be super tedious if the platform doesn't load or crashes. My team works to urgently solve problems and every second counts, so we cannot risk even a minute of latency.

Ashley
Ashley
アメリカのEditor
認証済みLinkedInユーザー
法律サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Front is a lifesaver

5.0 昨年

良いポイント:

For several years, our administrative team used Front and it improved our internal workflow and customer communications significantly. Now our entire office is using Front and the combination of client and internal emails with internal comments and discussions is indispensable. We have never been so efficient, and I can't imagine work life without Front.

改善してほしい点:

When we have an issue, the support team is very responsive. Bugs are addressed quickly and our ideas for improvement are often implemented.

認証済みレビュアー
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Front is amazing tool to manage your email

5.0 2 年前

製品を使ってみた感想: It's amazing overall. We saw email managed properly. Being a part of sales team email tracking is a bliss as it increases our productivity

良いポイント:

Frot is amazing. The best feature is email tracking through which you can get the read receipt of the email. Also, the tagging feature is good and helpful where you can tag or assign your teammates on the email

改善してほしい点:

The user interface is a bit complicated and difficult to use for the new user. Also, the mobile app tends to go slow sometime. Rest all is good

認証済みレビュアー
認証済みLinkedInユーザー
金融サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Best Collaborative Shared Inbox Tool out there

5.0 4 年前

良いポイント:

The key feature that differentiates Front is that it has collaborative shared inboxes that enable us to create shared drafts, comment/communicate on threads, and manage email communications super effectively. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.

改善してほしい点:

I wish there were more productivity / super-user oriented features that were more robust. There are some quirks about the workflows that make it slower for us to use. This is not a deal-breaker, but I wish it could be better.

Joyce
台湾のLead Product Manager
インターネット, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Best email collaboration software

5.0 4 年前

良いポイント:

Our support team first migrated over to Front from a traditional ticketing software a couple of years ago, and we were blown away by how easy it was to use. We've since added other use cases and teams to Front, and most of our team members also use it as their main email client for their personal work emails. I also personally love the ability to automate parts of our workflow using Zapier and the Front API — it's a real game-changer.

改善してほしい点:

There have been significant price increases over the last few years since we've started using the software. While we'd like to have more team members using Front, the pricing is just not feasible for us at this point. The other small thing would be very specific missing features we would love to see that just aren't supported at the moment. But that's totally understandable as our use case may not be very common.

David
David
フランスのceo
認証済みLinkedInユーザー
金融サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

excellent app for mail and teams

5.0 昨年

良いポイント:

very easy to transfer mail and add internal comments on them. This app is done for BtoC startup that want to manage lots of daily mails from customers.More over it's very easy to integrate other products through Apis

改善してほしい点:

a bit expensive, but the value added is very high. Should have better prices for small companies

Sione
アメリカのCustomer Success Manager
高等教育, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Front Review

4.0 4 年前

製品を使ってみた感想: Overall, it's been a great experience with Front. I appreciate the regular communication made by the Front team via email or update notices within the app.

良いポイント:

Front is a great option for teams that work closely with/share the same clients. That's our primary reason for purchasing Front, the ability to tag teammates on emails and have dialogue about situations, how to respond to a particular email, etc. I also love the UI, to me it's much more clean and open in comparison to gmail, what we used before Front.

改善してほしい点:

From day 1 I've wanted to see development of folders for organizational purposes when archiving emails (not a fan of pinning, but I understand others may love it). I've also hoped for most robust developments with sequencing, it's stay pretty much the same since I started using the feature a few years ago.

Are
Are
ノルウェーのCEO
経理, 11~50人規模の会社
使用期間: 2年以上
投稿経路

KEEP AWAY!

1.0 5 年前

製品を使ってみた感想: Worst customer experience I have ever seen! They promised one price, but after about a year they suddenly doubled the price without even telling us. Suddenly 15 000 USD was withdrawn from our account. Borderline steeling if you ask me.

良いポイント:

The way they priced the product before doubling the price.

改善してほしい点:

Doubling the price without telling us. Stole 15 000 USD from our account and cannot explain how they calculated that amount.

Frontからの返信

5 年前

Thank you for sharing your feedback. Trust and integrity are critical to how we run our business and so we take these accusations incredibly seriously. However, we must correct the record. Our team spent considerable time explaining your invoices to you, tried for three months to give you a price similar to the discounted one you originally had, and extended the timeline of a commercial offer. We regret that you were still not satisfied with the offer and would be happy to start the conversation again if you wish to do so.

Breno
アメリカのBroker
物流、サプライチェーン, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Great email software

5.0 6 か月前

製品を使ってみた感想: My overall experience has been positive. The software is very good and fulfills basically all our company's expectations.

良いポイント:

I like it a lot how we can keep our inbox organized. We also have the feature of tagging and asking for team members to check the email or send it to new inboxes within the same company. We can also snooze the email. We like the platform a lot!

改善してほしい点:

One thing that is bad in Front is that when you move a conversation to a different inbox, everyone who is not assigned to the 2nd inbox loses access to the conversation.

Bryce
アメリカのChief Marketing Officer
マーケティング、広告, 11~50人規模の会社
使用期間: 無料トライアル
投稿経路

Seems like a decent platform but they ask too much trust in their pricing model, don't recommend

3.0 10 か月前

製品を使ってみた感想: I felt the sales process was pushy. No where on the website pricing does it say there's a minimum number of seats required for their Growth and Scale model. Growth is 2 seat minimum and Scale is a 5 seat minimum. When I clicked to be contacted by sales I received this pushy email from [sensitive content hidden] Sellman in their sales department that said "10 user minimum, 12 month agreement only--no monthly option, annual billing nad $1188 per user per year." all matter of fact like, "If you don't want to do this, don't even bother." when I queried this, I was sheepishly told the minimum was 5 users, not 10 but what little trust I had for a platform that asserts a pushy annual rate, payment upfront with no real platform experience was lost at that point.I felt this was a total bait-and-switch compared to what their website pricing model appears like. With a zero refund policy but yet demanding minimum user amounts AND no monthly trial period, just a flat "Pay me money now"? I can't ever recommend this tool.

良いポイント:

I appreciated the all-in-one functionality Front seemed to have--way more tools than we actually needed.

改善してほしい点:

Their pricing model is an incredibly bloody gouge. ONLY annual billing, all due at signing, minimum seat count of 2 seats and their terms say NO refunds. Meanwhile their trial service doesn't actually even have full functionality to test that it works with integrations.

John
オーストラリアのCo-founder/Developer
情報技術、情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Good for years now a slap in the face

1.0 3 年前

製品を使ってみた感想: Things were going nicely for years. A few awkward changes, some downtime but we got through it and were happy. Now we've got this email with "Today, your Front account is on a custom plan. According to our records, your discounted pricing is set to expire on March 13, 2021, 00:00 UTC. At that time, you will be transitioned to our standard plan prices, and your monthly bill will change from $482 to $677." That is not a nice pricing change. Ever heard of grandfathering? You don't hit your loyal customers with some line about their pricing being a "custom" "discount" and hit the with a 40% hike. This greedy play makes me worry about the future of Front.

良いポイント:

Easy to manage various inboxes The UI is nice Ties channels togeter nicely

改善してほしい点:

Nasty price hike You need to adapt to their way of doing things Some downtime

Andres
コロンビアのLogistics Coordinator
物流、サプライチェーン, 201~500人規模の会社
使用期間: 2年以上
投稿経路

My experience with Front

5.0 7 か月前

製品を使ってみた感想: My overall experience with Front has been satisfactory, it has fulfilled all my expectations and has been crucial when it comes to keeping in contact with my coworkers.

良いポイント:

I like how Front has helped me improve my workflow, allowing me to effectively communicate with my team members is a vital aspect of my day-to-day.

改善してほしい点:

I have not encountered any issues when using Front, it is usually bug-free, and the customer service they provide is top-notch.