キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年

Pipedriveとは

Pipedriveは、取引成立に向けた活動に専念するのに役立つCRMソフトウェア・ツールであり、簡単に実装できます。

Pipedriveの製品詳細

良いポイント:

Neatly organized and friendly application. The most liked feature is the chat support team.

改善してほしい点:

The only thing that is kinda confusing especially to non-technical person is on integrating with third-party tools. Most of it needs to be connected with Zapier which is again another subscription.

Pipedriveの評価

評価ポイント

使いやすさ
4.5
カスタマーサービス
4.4
機能
4.3
価格の妥当性
4.4

おすすめ度

8.6/10

Pipedriveの総合評価は4.5/5です。 (キャプテラに寄せられた3,026件のレビューより集計)。

Pipedriveを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (3,026件)

Gregg
Gregg
President
認証済みLinkedInユーザー
建設, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Great Web Based CRM

4.0 4 年前
動画プレイヤーで日本語字幕を表示できます
認証済みレビュアー
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

コスパが最も良い

5.0 2 年前

製品を使ってみた感想: 組織内の情報統制やパイプライン管理を非常にスムーズにしてくれています。

良いポイント:

利用可能な機能群に対するコストが安価なのでコスパが良いと感じます。

改善してほしい点:

現状で見当たっていないのが本音ですが、しいていえば企業登録などをする際の画面デザインが気になります。モーダルで立ち上がるのですが、もっと幅があっても良いと思いました。

Igor
Igor
カナダのSales Manager
認証済みLinkedInユーザー
不動産, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Great Starter CRM for New Users

5.0 7 か月前

良いポイント:

Very easy to enter new contacts into the system, or to do a bulk import. Very Easy to search for contacts via the search query, including custom fields. You can select multiple contacts at the same time and edit their information in a multiselect format. Very easy to create custom columns that will enable you to organise the information that you need.

改善してほしい点:

Not the best with organising tasks automatically or checking for overlapping tasks.They do not have a lead generation tool in the form of a lead capture technology or widget.Does not have an email marketing integration like more modern Real Estate CRM's

Pipedriveからの返信

6 か月前

Igor, we truly appreciate your comments! Thank you

Jonathan
フランスのCEO
教育管理, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Solid CRM tool well-integrated with the apps ecosystem

5.0 4 か月前

製品を使ってみた感想: First time using Pipedrive, after years of experience using Salesforce and Hubspot, and I really enjoy the user-centered experience. The tool has allowed us to build powerful sales automation (Activecampaign, Zapier, Calendly, Clickfunnels, etc) to empower our team to focus on closing more deals.

良いポイント:

Very intuitive CRM, with solid integrations with other apps through Zapier.

改善してほしい点:

The licence is not cheap and it was difficult to migrate data seamlessly from one pipedrive account to another.

Pipedriveからの返信

先月

Thank you for your feedback!

匿名レビュアー
物流、サプライチェーン, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Pipedrive review

5.0 先月 新着

製品を使ってみた感想: Pipedrive has streamlined our sales process with its visual pipeline, making deal tracking easy. The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly. With insightful reports and a functional mobile app, Pipedrive is a user-friendly CRM that significantly boosts our productivity.

良いポイント:

Pipedrive is user-friendly and keeps your sales process organized. Its interface is clean, straightforward, and easy to navigate. The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting.

改善してほしい点:

The complex sequence, advanced automation workflows, and detailed customer segmentation features are missing.

Pipedriveからの返信

先週

Hello, Thank you for your review! We’re glad to hear that Pipedrive has helped streamline your sales process and boosted productivity. We appreciate your feedback on advanced automation and segmentation features, and we’ll consider them for future improvements. We deeply appreciate your support and look forward to making Pipedrive even better for you in the future. Best regards, Pipedrive Team

Andrew
オーストラリアのFounder
コンピュータ・ソフトウェア, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Look elsewhere

3.0 先月 新着

製品を使ってみた感想: Overall the system is great, however the support is not.

良いポイント:

The user interface is simple and easy to understand. Mobile app is also handy.

改善してほしい点:

Their customer support is garbage. You need to pay for higher levels to even access it and when you do it's still terrible.

Pipedriveからの返信

先週

Hello, Andrew, Thank you for taking the time to share your experience! We're happy to hear that you find the user interface friendly and the mobile app useful. However, we deeply apologize for the frustrations you've experienced with our customer support. Your feedback is valuable, and we’ll be sure to review how we can improve our support services at all levels. Kind regards, Pipedrive Team

Jay
アメリカのStrategy and Innovation
病院、ヘルスケア, 201~500人規模の会社
使用期間: 1年以上
投稿経路

The Worst CRM You'll EVER Use - Avoid Pipedrive At All Costs

1.0 3 か月前

製品を使ってみた感想: Don't be a sucker and use it... I emailed the [sensitive content hidden] and you should as well. [sensitive content hidden]

良いポイント:

If you're looking for a CRM that requires you to REFRESH the page after VIRTUALLY EVERY ACTION, you've found the right CRM! TRY reaching them on live chat... yeah, you'll wait at least 90 mins. AVOID these people at all costs - a complete rip off.

改善してほしい点:

Nothing. Poorly designed without the ability to customize default fields.

Pipedriveからの返信

先月

Thank you for your feedback.

Trae
アメリカのCoach
健康、ウェルネス、フィットネス, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Fitness and pipedrive

5.0 3 か月前

製品を使ってみた感想: Pipedrive creates a efficient, intuitive, and smart hub to manage clients

良いポイント:

Quick and efficient sorting for current and prospect clients

改善してほしい点:

Duplication clients are not automatically marked, which in the fitness industry would save loads of time

Pipedriveからの返信

先月

Thank you for your feedback!

Kevin
オーストラリアのSales Manager
医療機器, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Pipedrive Review

4.0 3 週間前 新着

良いポイント:

Pipedrive is ace for managing our sales pipeline. It's really intuitive, which is great for onboarding new sales reps. I haven't had any dramas with tracking deals and keeping everything organized. The reporting features are pretty good too.

改善してほしい点:

To be honest, it's not as feature-rich as some other CRM systems I've used. It could do with some extra marketing automation tools. Also, the mobile app could be a bit better. But that's about it.

Pipedriveからの返信

先週

Hello, Kevin, Thank you for your feedback! We’re glad Pipedrive has been helpful for managing your sales pipeline and easy to onboard new reps. We appreciate your suggestions on marketing automation and the mobile app, and we’ll keep them in mind for future updates. If you have any further thoughts or need assistance, please don’t hesitate to reach out to our Support. Best regards, Pipedrive Team

Karl
エストニアのMember of the board
建築、設計, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Great software with questionable pricing schemes

4.0 2 か月前 新着

製品を使ってみた感想: Did not use it due to the pricing scheme that they have in use. Did opt for a cheaper option.

良いポイント:

Easy to use and many possibilities, similarly the UX is good and many additions.

改善してほしい点:

I think their pricing packages are quite plain stupid. I used Pipedrive before in a large organization and now we have a small start-up with what I wanted to get Pipedrive going. For me it was OK to start with the basic 14 EUR package. However, then I realised that it does not have basic outlook integration and only the next package has it that is 34 EUR per month. That is too much when I am a basic user and just need a basic integration function and lead table.

Pipedriveからの返信

先月

Thank you for your feedback!

Brittany
オーストラリアのMarketing Assistant
不動産, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

Pipedrive, your go to…

4.0 先月 新着

製品を使ってみた感想: As a marketing enthusiast and collaborator, I reckon Pipedrive is tops for managing leads within my team. Keen to see how this tool evolves as AI takes over the workspace, ay.

良いポイント:

This is my go-to lead management tool, mate! Love the visual pipeline design of the program, it's a beaut.

改善してほしい点:

Well, except maybe it could have a few more customization options.

Pipedriveからの返信

先週

Hello, Brittany, Thanks for the great review. We’re glad you love the visual pipeline and that Pipedrive is working well for managing leads. We appreciate your suggestion on customization options and will keep it in mind. Stay tuned for our updates, because AI is definitely on our radar! Best regards, Pipedrive Team

Chisimdi
ナイジェリアのSales Development Representative
マーケティング、広告, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Pipedrive Review

4.0 2 か月前 新着

製品を使ってみた感想: Overall, having readily available information, for the sales team allows quick access to deals in seconds, making the process more efficient and effective.

良いポイント:

Easy accessibility to information, seamless integrations, and helpful reminders.

改善してほしい点:

one major drawback for me is the limited customization

Pipedriveからの返信

先月

Thank you for your feedback!

Janelle
英国のCustomer Relations Manager
建設, 51~200人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Pipedrive's the foundation of our customer relations efforts

5.0 昨年

製品を使ってみた感想: Pipedrive has been a great addition to our sales & CRM efforts. With it, we have a system where we can easily follow everything with each prospect and customer, we can create good looking reports from our CRM data, and we've saved a ton of working hours thanks to the automated workflows. All in all, I think it's a must for any growing sales operation.

良いポイント:

The best thing by far is the automated emails. We have workflows that trigger an email within 10 minutes of an action taking place. Without it, I'd have to constantly check my inbox. It's saves us a lot of time for more outreach and prospecting.

改善してほしい点:

The setup was pretty gruelling for us. The property and workflow setups in particular took longer than we'd anticipated.

Jennifer
Jennifer
アメリカのHuman Resources Generalist
認証済みLinkedInユーザー
病院、ヘルスケア, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

The Best CRM for Newcomers is Pipedrive

4.0 昨年

製品を使ってみた感想: Pipedrive is a solid foundational platform, and if you need more advanced features, a more expensive plan or the marketplace should have what you're looking for. Nonetheless, the user experience (UX) might use some work. As your business grows, you may want to look into different options that give a more seamless user experience and additional integration features.

良いポイント:

Pipedrive is an easy-to-use platform that can help a small business kick off its sales and support operations. Many useful apps can be added to its functionality through its app store.

改善してほしい点:

There are a few compatibility issues that make using the system less than ideal. In particular, the OpenPhone phone integration was completely ineffective, and its setup process was quite cumbersome. There is a lack of comprehensive support documentation.

Alex
アメリカのBusiness Development Manager and Senior Marketing Strategist
マーケティング、広告, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Solid Entry for CRM Market

4.0 3 か月前

製品を使ってみた感想: Pipedrive has been a staple for our Business Development Team as we've expanded rapidly over the last few years. As we've built it out for our team's workflows, we've created a solid systems for maintaining prospect records and increasing efficiency of our team.

良いポイント:

The ease of use for a user new to a CRM has been great for our growing team. The ability to have people share prospects and notes with each other has helped our team learn from one another as well.

改善してほしい点:

Some of the integrations with external software can be a bit clunky. We've run a few zapier integrations and direct api integrations with other tools in our tech stack to build up our experience on the platform.

Pipedriveからの返信

先月

Thank you for your feedback!

Meelis
エストニアのIT support
情報技術、情報サービス, 自営業
使用期間: 6~12か月
投稿経路

PipeDrive makes tracking sales easy

5.0 7 か月前

良いポイント:

Sales people are not usually tech people, but PipeDrive makes tracking and following your sales easy. In addition PipeDrive has its own marketplace that allows you to install wide range of different applications to your PipeDrive to make the tracking and follow ups even better.

改善してほしい点:

At first its quite difficult to set everything up, but once everything is already up and running then you are in clear waters and can enjoy smooth sailing.

Pipedriveからの返信

6 か月前

Meelis, we are very grateful for your kind words. Thanks for sharing your insights!

Ravi
インドのSr. Manager- Demand Generation
小売, 201~500人規模の会社
使用期間: 1~5か月
投稿経路

Best CRM to optimize Sales processes

5.0 3 か月前

製品を使ってみた感想: My experience with Pipedrive has been good overall. Our company decided to implement this platform to manage all the information related to clients and business and it has successfully met all our needs.

良いポイント:

I really love the Pipedrive's UX. It's extremely intuitive and easy to use.

改善してほしい点:

The main one in my opinion is that I can't have as much freedom to manipulate data in the dashboard section.

Pipedriveからの返信

先月

Thank you for your feedback!

Fanne
カナダのCEO and Publishing Editor
出版, 自営業
使用期間: 1年以上
投稿経路

My experience with Pipedrive

5.0 4 か月前

良いポイント:

It has helped us solve the problem of disorganized sales processes by providing clear and structured way to manage our deals and leads. Also it has improved customer relationship management.

改善してほしい点:

It is easy to navigate and user friendly nothing that i dislike towards it.

Pipedriveからの返信

先月

Thank you for your feedback!

Nathan
英国のMarketing Manager
金融サービス, 201~500人規模の会社
使用期間: 1年以上
投稿経路

It's good, but it needs work

4.0 6 か月前

製品を使ってみた感想: Neutral, there's some really good functionality and additional extensions you can bolt on. They're also not as pushy as Hubspot. But not having a phone number to call when the system goes down is bad.

良いポイント:

Reporting functionality seems better than HubSpot.

改善してほしい点:

Support when they're having server issues, which is all too often.

Pipedriveからの返信

6 か月前

Nathan, thank you very much for your feedback! We will make sure to forward it to our dedicated teams.

Divine
英国のGraphics Designer
不動産, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Improve your sales with Pipedrive

5.0 3 か月前

製品を使ってみた感想: It enables transparent sales pipeline view board.It also have appealing user interface.

良いポイント:

I love how Pipedrive helps to create sales funnel from scratch.

改善してほしい点:

I don’t have anything that i don’t like about this product.

Pipedriveからの返信

先月

Thank you for your feedback!

認証済みレビュアー
認証済みLinkedInユーザー
小売, 5,001~10,000人規模の会社
使用期間: 6~12か月
投稿経路

Great for Lead Management

5.0 7 か月前

製品を使ってみた感想: Although it's a new player in the area, it delivers good results.

良いポイント:

The quality of the leads we are getting from this tool is second to none.

改善してほしい点:

I do preferred the old version of the app because it was considerably cheaper.

Pipedriveからの返信

6 か月前

Thank you for your feedback!

Clara
英国のDirector
自動車, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Great and versatile

5.0 3 か月前

製品を使ってみた感想: Decent tool and easy to use. Works for various sizes of business I would say.

良いポイント:

Easy to use. Also simple to merge and remove duplicates.

改善してほしい点:

You have to upgrade for some features, not always clear.

Pipedriveからの返信

先月

Thank you for your feedback!

Mark
アメリカのOwner
経理, 2~10人規模の会社
使用期間: 無料トライアル
投稿経路

検討した類似製品:

Waste of time on a trial

3.0 11 か月前

製品を使ってみた感想: Very negative. Was misled by their support claims and was never able to actually talk to a person after repeated attempts. Will be looking for another software.

良いポイント:

Couldn't find a single pro to this software after using it for a couple hours.

改善してほしい点:

Signed up for a trial as I was interested in switching away from Hubspot. However when I signed up for a trial I was hoping to speak with someone over live chat to answer a few questions. They promote the live chat throughout their site, however their live chat is completely fake. It's just a looping answer tree with an AI bot that does not allow you to speak to a real person. Spent 20 minutes trying different answers to see if I could actually speak with someone to answer my questions and had no luck. Through this annoying AI bot I also tried to schedule a demo and was told I did not qualify for a demo. Lol, someone on a free trial who is interested in switching from a competitor doesn't qualify for a demo call? What a joke. I have no interest in using a software that provides zero real time human support and lies that they do when it's just some annoying chat bot that can't answer a question.

Pipedriveからの返信

8 か月前

Mark, thank you for your feedback. We are sorry to hear you had this experience with our Support Team, this is not what we expect at all when in contact with our Experts. We will forward this case internally for verification. Although we could not identify your contact with our team so we could investigate further, we would like to reassure you that our Support Team is here to help you 24/7 and we will be more than happy to help with any questions you might have.

Elliot
日本のGeneral Manager
コンピュータ・ソフトウェア, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Pipedrive - A Valuable Sales Tool with Room for Technical Improvement

5.0 昨年

製品を使ってみた感想: Pipedrive has been a significant asset for our sales team, providing us with essential tools for managing our sales processes. However, there are areas where this platform could use some technical improvements. Pipedrive is a valuable sales management tool with a user-friendly interface and useful features. However, the platform's technical stability and performance could use some attention, especially when it comes to minimizing downtime.

良いポイント:

Pipedrive's interface is user-friendly and easy to navigate. The visual sales pipeline view simplifies deal tracking and management, making it accessible to both new and experienced team members. The email integration is incredibly useful, enabling us to track and sync our communications with specific deals, ensuring nothing gets overlooked.

改善してほしい点:

Pipedrive falls short in terms of technical stability. We've encountered occasional hiccups and downtime, which can be frustrating when working on critical tasks. These technical issues have led to interruptions in our workflow, and while they are not frequent, they do have an impact when they occur.

Jennifer
Jennifer
アメリカのOwner
認証済みLinkedInユーザー
出版, 2~10人規模の会社
使用期間: 1年以上
投稿経路

At a Glance

5.0 昨年

良いポイント:

I like that everything I need to know is right there on one screen.

改善してほしい点:

What I liked least was not being able to figure out how to use automation tools with it (and that's probably 100% my fault).

Joel
アメリカのProgram Manager
環境サービス, 201~500人規模の会社
使用期間: 2年以上
投稿経路

The best CRM software

5.0 10 か月前

製品を使ってみた感想: I like the automation in lead generation thus translating to increased sales.

良いポイント:

It simplifies complex sales tasks thus saving us a lot. It also helps us massively on lead generation and follow up.

改善してほしい点:

I like everything about the software. I have not yet experienced any shortcomings with the software.