キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年

Salesforce Starterとは

Salesforce Essentialsで人気の高いCRMを利用してください。このオールインワンの営業およびサービス・ソリューションは、ユーザーあたり月額$25で利用することができます。

Salesforce Starterの製品詳細

良いポイント:

There is a reason why this is the number 1 CRM solution in the world. It provides a unified view of your sales details and is mapped with the CRM for quick updates and reports.

改善してほしい点:

This results in someone looking at a ticket, walking away from their desk, and no one else can work on that ticket. This is an absurd limitation for ticketing system designed for enterprises.

Salesforce Starterの評価

評価ポイント

使いやすさ
4.0
カスタマーサービス
4.1
機能
4.2
価格の妥当性
3.9

おすすめ度

7.6/ 10

Salesforce Starterの総合評価は4.4/5です。 (キャプテラに寄せられた210件のレビューより集計)。

Salesforce Starterを使用したことがありますか?

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レビューを絞り込む (210件)

James
James
英国のRevenue Operations Manager
認証済みLinkedInユーザー
情報技術、情報サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Salesforce Admin Review

4.0 昨年

製品を使ってみた感想: Overall very good, there’s a reason it’s the top CRM in the world, but the backend is very difficult to manage, lots of nuances and takes a dedicated person to manage the platform

良いポイント:

Extremely customisable, has a wide range of features and functionality, extremely powerful In the amount of automations and how you display the system to the end users which can keep it easy for them to use

改善してほしい点:

The range of features does in turn make take away from the core capability of the system which is to be a good crm; it lacks basic features you would expect from a product so expensive sometimes

認証済みレビュアー
認証済みLinkedInユーザー
マーケティング、広告, 5,001~10,000人規模の会社
使用期間: 1年以上
投稿経路

Salesforce Essentials: The All-in-One Solution for Small Businesses

5.0 2 年前

製品を使ってみた感想: Salesforce Essentials is generally well-regarded as a powerful and comprehensive platform for managing customer relationships, sales, and marketing automation. It offers a range of tools and features, and can be highly customizable to fit the specific needs of businesses of various sizes. That being said, as with any software, there can be a learning curve and potential downsides to consider, such as cost and configuration complexity. Overall, Salesforce Essentials is a valuable tool for businesses looking to streamline their operations and grow their customer base.

良いポイント:

All-in-one platform with CRM, sales and marketing automation, and customer service tools.Easy-to-use interface, even for non-technical users.Mobile app for on-the-go access.Highly customizable to fit specific business needs.Scalable to accommodate business growth.Integrates with other business tools.Offers strong customer support options.

改善してほしい点:

Can be expensive, especially with additional features or users.Some users may experience a learning curve with the software.Advanced features may not be available in lower-priced plans.Configuration and customization can be complex.Requires a stable internet connection.Reporting functionality may be limited for some users.Additional fees may apply for advanced features beyond the base subscription cost.

Nathan
英国のSDR
コンピュータ・ソフトウェア, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

Essential software for SDRs

3.0 2 年前

良いポイント:

Salesforce is great for storing prospects emails and phone numbers. In my previous role I use Salesforce to track the stage of each deal, to import stored contacts into Salesloft for my outreach and to check ex-client or ex trials of the platform (using the reports function) which in turn made my calls a lot warmer.

改善してほしい点:

The 'Import to salesloft' button disappeared at least once week which impacted my sales cycle.

Kaitlyn
アメリカのPartner and Sales Manager
アパレル、ファッション, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Just right for small business

5.0 3 年前

製品を使ってみた感想: Being a small business we need a CRM that won't break the bank. We need to keep every customer we have, so the customer experience is paramount. We need to get as much information out of every sale and customer interaction as we can, and we need to accelerate sales. Salesforce essentials has done all of this for us.
There are things that I would improve.

良いポイント:

Salesforce Essentials is more affordable than standard Salesforce and still has what I need in a CRM. I get work done faster, sell faster, and make our customer experience amazing. I set up a customized self service portal and set particular concerns or questions to be sent to a specific person. This means that if for example a customer asks if a garmet can be altered, they're directed to our seamstress instead of directed to me and then transfered to our seamstress. Salesforce essentials records and tracks my calls and emails meaning I no longer have to. I have gained more information about leads, where they come from and why they choose us.

改善してほしい点:

Sometimes it can be hard to find the data I'm looking for. It's not easy to find or get invoices. Customer care wasn't very helpful although I did try to make contact during a very busy time of day. I was still disappointed.. This is the essentials version of Salesforce so obviously the features aren't as robust.

Kenneth
Kenneth
英国のOps Manager
認証済みLinkedInユーザー
石油、エネルギー, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Using Salesforce is incredibly easy for my team

5.0 3 年前

製品を使ってみた感想: This was an awesome experience and an essential for an organization hoping to more readily attract and hold clients on the web

良いポイント:

I truly like how Salesforce is the most incredible in its industry and offers extraordinary CRM programming. It is ideally suited for connecting with potential clients in view of their past interest in the organization as well as what they would require to remain drawn in and retained. I love the manner in which you can modify it and it mechanizes each thing so extraordinary from messages to calls its incredible.

改善してほしい点:

When first starting to use Salesforce, it can seem overwhelming. The pages feel extremely crowded when you don't know where to look for something because there is an abundance of information. Salesforce becomes easier to use with more experience, yet for new clients there may be a learning curve.

Naomi
Naomi
アメリカのOwner
認証済みLinkedInユーザー
小売, 自営業
使用期間: 2年以上
投稿経路

検討した類似製品:

If you are seriously committed to growing your business AND have the funds, it’s great!

4.0 4 年前

製品を使ってみた感想: Extremely helpful and a semi-done for you type app! Baby start up companies I would probably steer them away, just so they don’t get overwhelmed in debt and finances immediately; they might have a better chance of reaching that ‘Fortune 500’ status if they so desire!

良いポイント:

It can do almost anything you need or want it to, very well at that. As many softwares, the restrictions on certain tools lessen with the more money spent.

改善してほしい点:

The prices are outrageous. As a small business owner; it is a horribly large pill to swallow to pay that steep of pricing- especially as you are beginning your journey of entrepreneurship! Is it worth it though? Yes.

Ellenore
アメリカのAdministrative Assistant
機械工業, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Great software to organize employee information

5.0 昨年

良いポイント:

I like that I'm able to log information about employees and manage their contact info, benefit information, and history easily. It's also very customizable.

改善してほしい点:

Sometimes I wish that the platform was able to be more on-brand, and that I was able to create documents with our font package.

Bob
アメリカのAccount Manager
エンタテインメント, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Great Functionality But A Bit Pricey

4.0 2 年前

製品を使ってみた感想: It's been fairly easy to implement and use. We were able to get it fully functional with the entire sales team in a matter of a few months and it handles most if not all of the services we require.

良いポイント:

It has a very intuitive interface that's easy to useThe ability to grab/store email data for our contact management is nice!The mobile apps associated with Essentials are helpful.If you've used any of the Salesforce products, this is built along the same interface so "learning" it is easy!

改善してほしい点:

The pricing on this product is a bit higher than competitive products with the same functionality.If you're moving over from a different product, some of the workflows can be a bit confusing.The standard reporting features are less than optimal.

Janet
アメリカのProject Manager
健康、ウェルネス、フィットネス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Salesforce classic better than the new Lightning

4.0 昨年

製品を使ってみた感想: Classic is great and very easy to get to info.

良いポイント:

I really like the salesforce classic before they moved to lightning. It was much more intuitive and easier to locate information.

改善してほしい点:

That they moved to lightning and it is not as good as classic

Rob
英国のManaging Director
マーケティング、広告, 11~50人規模の会社
使用期間: 無料トライアル
投稿経路

A fantastic CRM system!

5.0 昨年

製品を使ってみた感想: Salesforce Essentials is a game-changer for businesses seeking a powerful yet easy-to-use CRM solution. Its intuitive design, responsiveness, and simplicity in implementation make it a standout choice in the market. Whether you're a small business owner or a busy professional, Salesforce Essentials empowers you to manage your contacts, leads, and sales with unparalleled ease. I highly recommend it to anyone looking to enhance their customer relationship management processes.

良いポイント:

I recently had the opportunity to use Salesforce Essentials, and I am thoroughly impressed with its user-friendly interface and seamless functionality. As someone who values efficiency and simplicity in a CRM tool, Salesforce Essentials exceeded my expectations in several ways.

改善してほしい点:

I don't have much to say here really! It did everything we needed it to!

Alexis
英国のOperations Direcot
非営利団体運営, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Salesforce

5.0 2 年前

製品を使ってみた感想: We love it and every team the team wants more functionalities out of it

良いポイント:

If you are a not-for-profit you can get an excellent discounted rate. It is very handy even though it needs some expertise to set it up but don't let this stop you, their resources library is supper useful, and you can figure out how to do many things yourself. Once you get all the team using it is a very very powerful tool and provides you with amazing data to inform your business.

改善してほしい点:

Can be hard to set up. But invest in someone that knows how to do it, get it right from the beginning and ti will be very helpful.

Stephanie
アメリカのWeb Manager
非営利団体運営, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Easy & Intuitive

4.0 昨年

製品を使ってみた感想: Overall we've had great customer support and feel that the product really fits our CRM needs.

良いポイント:

Salesforce Essentials provides integration options with other popular marketing tools and applications, facilitating a seamless flow of data. This flexibility can be valuable for marketers who use multiple tools in their marketing stack.

改善してほしい点:

Affordability - pricing is somewhat competitive, but wish there were discounts when using multiple Saleforce products. Essentials could also be doing more with automation.

Anish
インドのmanager
教育管理, 5,001~10,000人規模の会社
使用期間: 1年以上
投稿経路

salesforce software is very good to record the details and to check the activities as well

5.0 2 年前

良いポイント:

salesforce software is very good to record the details and to check the activities as well

改善してほしい点:

sometimes in between it gets slow while using ,but sometimes

認証済みレビュアー
認証済みLinkedInユーザー
経理, 2~10人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

a CRM must-have

4.0 2 年前

製品を使ってみた感想: Salesforce is great because you can work to keep track of real-time user and purchase analytics, customer support, customer complaints, and a variety of other CRM functions with the ease of storage and access in the cloud.

良いポイント:

Salesforce makes it easy for companies to maintain an ongoing relationship with customers, prospects, or partners and to collect and monitor their data.

改善してほしい点:

Quality of the price list is not for everyone.it's expensive

認証済みレビュアー
認証済みLinkedInユーザー
保険, 10,000+人規模の会社
使用期間: 2年以上
投稿経路
ソース:GetApp

Salesforce Is Essential

5.0 3 年前

良いポイント:

Salesforce Essentials is easy to use & user friendly. Our team has really enjoyed the ability to search/filter our leads.

改善してほしい点:

Salesforce customer service can be hard to reach & get direct answers from.

Pablo
コロンビアのBusiness Developer
コンピュータ・ソフトウェア, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Undoubtedly the best CRM

5.0 2 年前

製品を使ってみた感想: My experience with SalesForce has been the best throughout several years. Best to deploy and to have better results

良いポイント:

However it can be complex for beginners, it is definitely the best CRM in terms of analytics, reports, organization of data, migrations, etc

改善してほしい点:

As mentioned before, the interphase for a beginner isn't the most friendly. However, it doesn't mean it is hard to use. It is just more robust

認証済みレビュアー
認証済みLinkedInユーザー
マーケティング、広告, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Great product, lots of features. Takes some time to learn, but its worth it!

5.0 4 年前

良いポイント:

I like that this software is comprehensive. It gives you everything you could need to source, manage, track, follow up with, communicate with, and hopefully close a sale.

改善してほしい点:

It definitely takes some time to learn all the features and I didn't need some of them so it would be nice to be able to personalize a bit more but its worth the time to learn it all in the end.

認証済みレビュアー
認証済みLinkedInユーザー
金融サービス, 51~200人規模の会社
使用期間: 1年以上
投稿経路

I use desk.com as the frontline customer service software to create and manage tickets.

5.0 7 年前

良いポイント:

Desk is extremely customizable. We have a bunch of different inbound emails that automatically tag and assign tickets which saves us a lot of time. You can set up almost any combination of rules for inbound tickets to make sure your most important customers get prioritized and the right people get assigned to help. Desk also has an API that you can use to build a help center experience on top of their platform. We use it internally for bug reporting and feature requesting and our portal creates tickets right in desk.

改善してほしい点:

Desk isn't very user friendly. Once it's set up it's works really well but it takes a lot of time to learn all the nuances of the configuration. The analytics have issues. Some of the metrics like last log in will show that I last logged in a month ago when I've logged in every day and am in fact logged in at the time. We don't use the metrics but if your customer service department relies on them that could be problematic.

認証済みレビュアー
認証済みLinkedInユーザー
家電製品, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Salesforce IQ is a great add on to Salesforce

4.0 7 年前

良いポイント:

Creating leads and contacts in Salesforce is a breeze with this tool. I love that I can instantly add a customer and log their email in Salesforce. I love the ability to add meeting invites or email templates to an email with a couple of clicks. Salesforce IQ has saved me hours of data entry into Salesforce. I don't know what I would do without this tool now that I have used it for close to two years.

改善してほしい点:

In the last few months something changed in the way that it pulls the data when you go to add a contact. The previous version use to pull all of the information automatically and now I have to manually add a lot of the information. It is still quicker than adding new contacts into Salesforce but it does require a few more steps. I also wish there was more insight into who opened an email or web link when you include multiple people on an email.

Sheikh
バングラデシュのDirector
建設, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Truly Market Leading crm

5.0 4 年前

良いポイント:

I have been using Salesforce for many years. I think the most amazing part of this tool is how customizable it Is as per clients needs. Moreover all these cusomized fields are available in reporting!

改善してほしい点:

User based security is not available in essential. I wish it was so that we could enroll more users.

認証済みレビュアー
認証済みLinkedInユーザー
, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Gets the job done, feels 2nd rate.

4.0 7 年前

良いポイント:

Desk has been getting things done for us. We've got teams, we can pass tickets easily, tags help to connect disparate tickets.

改善してほしい点:

The search/filtering is broken (and has been for as long as I've used the software), it works at about 98% accuracy. You can't really rely on a search of 'all tickets assigned to X' to find every ticket, or "all resolved tickets in X department", and etc. Frustrating when reporting or setting up custom views and such. Similar in frustration created, is the limitations around what fields you can search/sort by. It's always a pet-peeve of mine to see software limit these things.

認証済みレビュアー
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Integrations Galore

3.0 7 年前

製品を使ってみた感想: Good starter tool, but lacking a user experience that makes you "want" to use it.

良いポイント:

Open API that allows you to connect to other tools that you're using to run your business. We have our tool connected to SalesForce, Talkdesk, Google Docs, etc.

改善してほしい点:

The platform has gone down a few times, leaving us to figure out how to communicate with our customers. The UI/UX isn't the best.

Jose
メキシコのIT Engineer
自動車, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Reviewing salesforce essentials

4.0 4 年前

製品を使ってみた感想: Good, but again only used helpdesk part of it.

良いポイント:

Very easy to use the help desk ticket system.

改善してほしい点:

Not sure about rest of the software but only used help desk ticketing.

認証済みレビュアー
認証済みLinkedInユーザー
, 51~200人規模の会社
使用期間: 2年以上
投稿経路

I have used DESK daily to submit support tickets to our support team as a Project Manager.

5.0 7 年前

良いポイント:

It is easy to use DESK and submit tickets and track and search for your submitted tickets to see the status of those tickets.

改善してほしい点:

It is easy to search but I do believe there could be additional ways to search more easily and produce more accurate results.

Melinda
Melinda
アメリカのCustomer Service/ sales
消費者サービス, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Salesforce Essentials Great Tool

5.0 6 年前

製品を使ってみた感想: This eliminated the need for spreadsheets and works great for a medium team!

良いポイント:

This makes the teams more functional and your group can follow up on leads and identify what contacts are a sure sell. I love the way you can customize it and it automates every things so great from emails to calls its great.

改善してほしい点:

Runs a little slow at times. Sometimes freezes.