評価の平均値

  • 総合評価
  • 使いやすさ
  • カスタマー・サービス

FlexBookerの概要

Drive more customers to your business with FlexBooker, the beautifully simple way to accept online bookings.

FlexBookerの詳細

レビューを絞り込む (36件)

製品の評価

製品の評価

使用状況

並び順:

FlexBookerを使用したことがありますか?

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レビューを絞り込む (36件)

Aaminah B.
Aaminah B.
アメリカのChief Support Officer
認証済みLinkedInユーザー
消費者サービス, 2-10の従業員数
製品の使用期間:: 1年以上
投稿者のソース

Just The Thing We Needed

5 3 年前

コメント: Flexbooker was the center of our daily operations at one point, but as we've grown, we've tweaked our operations so scheduling is no longer a necessity. However, we still use Flexbooker for phone consultation scheduling purposes. The customer support is exceptional. We were able to tweak & edit some of the options. We will remain faithful customers unless it becomes absolutely necessary to operate without Flexbooker.

良いポイント:

Customer support is phenomenal, easy to use.

改善点:

I have no complaints. Flexbooker is great!

FlexBookerからの返信

昨年

Thanks Aaminah! Awesome to hear we were such an integral part of your business, and remain a necessity!

Katie L.
アメリカのCommunications Manager
政府機関, 201-500の従業員数
製品の使用期間:: 1~5か月
投稿者のソース

Finally - an appointment tool for businesses other than salons!

5 8 か月前

コメント: FlexBooker has been a breath of fresh air. It was easy to setup. It has superior individualism between schedules for different types of appointments and customization options. The customer service is stellar and the price vs. value is far superior to other tools we tried (and we tried about 10 before finding this one).

良いポイント:

- FLEXIBILITY: You can present your calendar in several different ways to tailor it to your application needs. - CUSTOMIZATION: You can customize your calendar to coincide with your branding. - COMMUNICATION: You can customize your email responses by schedule, rather than a "one size fits all" global email that doesn't work for every type of appointment. - COST: For the features, this is one of the most reasonably priced tools I've found. - CUSTOMER SERVICE: Not only are the representatives readily available throughout the day to help, with extremely quick response times...you aren't charged exponentially for receiving 1 on 1 customer service to set your tool up just the way you want it.

改善点:

The only con I've found so far is that sometimes it's a little difficult to navigate the administrator side of the tool. But that's just a learning curve. The more we use it, the easier it will be to navigate.

Diego V.
アメリカのOWNER / MANAGING ACCOUNTANT
経理, 11-50の従業員数
製品の使用期間:: 1~5か月
投稿者のソース

Flex Booker is great for Accountants

5 2 週間前 新着

コメント: We are implementing this software for Tax season, and time and calendar management are of upmost importance. Especially with the Pandemic. Flexbooker has been able to help us manage office Traffic and personal contact during these unpredictable times.

良いポイント:

flex booker's ease of integration is paramount. It can easily customize into an existing organizations processes and simplify already tedious tasks. Not to mention the customer support; Absolutely excellent. Any questions or concerns, they are on it to assist you in anything they can.

改善点:

I am not very tech savvy, so at times, it can be overwhelming with the many features that the program has. This is not really a CON since after reviewing the features it can be understood why the options are there. Simply that in the initial glimpse at the software, one can feel like its too much to do.

Elizabeth S.
アメリカのRecruitment Marketing Strategist
製品の使用期間:: 6~12か月
投稿者のソース

Flexbooker has been great with helping customize the scheduling experience for our company.

3 4 年前

コメント: There are more aesthetically pleasing platforms out there from both a user and customer perspective (but not for this price!).

良いポイント:

Flexbooker listens to our scheduling problems and finding innovative ways to fix them. Their team is very accessible and responsive.

FlexBookerからの返信

昨年

Appreciate the review Elizabeth! I'm so glad we're able to help Chipotle find innovative solutions to your scheduling needs. Hope you've appreciated the updates we've made to our customer and admin-facing program designs!

Craig K.
オーストラリアのWeb Designer
インターネット, 2-10の従業員数
製品の使用期間:: 無料トライアル
投稿者のソース

Best booking software I've seen

5 4 か月前

コメント: I've never had a help desk experience as good as this. After spending hours working with a rival, I was up and running in no time.

良いポイント:

Extremely easy to get going, and unbelievable help from the help desk.

改善点:

The lack of Australian date formats, but it was fixed while I was in chat in one section, and I suspect it will be an option within a few days.

Sarah B.
アメリカのOwner
健康、ウェルネス、フィットネス, 2-10の従業員数
製品の使用期間:: 1年以上
投稿者のソース

Awesome Software Program

5 10 か月前

コメント: 5 stars. Very accommodating staff, who really listen to our issues to make the software work for our business. I highly recommend.

良いポイント:

I like the multiple location features on this booking software. I can easily book internally for either of our locations and choose which employee has clients at any time. I work from home, but I can just as easily use Flexbooker on the road. The staff at Flexbooker really bend over backwards. We have asked them to help us fix, and tweek so many things for our clients. They always come through, unless the request is not possible for them. I will continue to look forward to whatever updates are coming.

改善点:

I wish there was a way to let clients put a credit card on file, but I see that Paypal doesn't allow for that. Not Flexbooker's fault. The only problem I seem to continuously have is seeing multiple client entries in our client database. I go through and merge all the doubles, but it seems like every time I put a new appointment in, I get a duplicate of that old client. Not a big deal really.

FlexBookerからの返信

10 か月前

We're so glad you've been so pleased with your experience Sarah! Regarding the credit cards on file, some other payment processors we integrate with do allow that, so feel free to reach out if you're interested in learning about those. We will definitely be taking a look into your settings regarding your customer tab too, as I have an idea why that could be happening ;) Thanks for being a great FlexBooker customer!

Jeff R.
アメリカのOwner
消費者サービス, 2-10の従業員数
製品の使用期間:: 1~5か月
投稿者のソース

Live Support that made for a smooth transition

5 昨年

コメント: Timely response, helpful staff, and a solid product that makes this part of my business much easier to manage. I look forward to working with this team for a long time to come!

良いポイント:

This software can do everything my business needs without having to adapt my business model to the rules or limitations of the software. The support staff went above and beyond to make the setup and transition smooth and prompt. I couldn't be happier with the process of getting started!

改善点:

There are minor areas where the software seems 'clunky' or a little lacking in the UI, but these are minor inconveniences ... nothing that makes me dislike the overall platform. (For example - an admin should be able to click on an appointment on the calendar and drag it to a new day / time. At this point, it appears that the only way to reschedule is to click on the appointment and fill out a form with the new date & time.)

FlexBookerからの返信

昨年

Hi Jeff! Thanks for the insightful review. We're so glad you appreciate our amazing support team - we do too! Sneak preview: updating the calendar drag and drop functionality is on our roadmap, so get excited :D

James B.
アメリカのOwner
健康、ウェルネス、フィットネス, 自営業
製品の使用期間:: 無料トライアル
投稿者のソース

I highly recommend FlexBooker!

5 2 年前

コメント: I have 2 different locations as a massage therapist and I also do mobile massage. I have different prices for days and evenings. That created some scheduling issues. I couldn't figure out how a program was going to help me do everything I was requiring.

良いポイント:

I tried so many different programs, eight to be exact. None of them could help me with my various locations, times available, and price changes. I finally made contact with [SENSITIVE CONTENT HIDDEN] at FlexBooker, who really made all my dreams come true. I cannot begin to express my relief. I began to wonder if there really was a software scheduling program that would be able to help us. Within minute [SENSITIVE CONTENT HIDDEN] had done the complicated scheduling for me. I am very thankful.

改善点:

So far, nothing negative to say about this software

FlexBookerからの返信

昨年

Hey James! So great to hear you found the right program with FlexBooker. Multiple locations and schedules can be tricky, so it's wonderful we were able to help. Know you can always reach out with any questions!

Lisa K.
オーストラリアのDirector
プロフェッショナル・トレーニング、コーチング, 2-10の従業員数
製品の使用期間:: 1~5か月
投稿者のソース

Easy to use, looks good on the website, great customer service

5 7 か月前

コメント: Very good.

良いポイント:

Flexbooker customer service is excellent, & I find the setup to be very good. Its easy to work with, and looks clean & simple on my website.

改善点:

The text messaging option (for confirmation and reminders) should be automatic, people booking in often forget to tick it.

Scott G.
アメリカのOwnership team, Admin, Ads
小売, 2-10の従業員数
製品の使用期間:: 1~5か月
投稿者のソース

Fantastic Integration

5 10 か月前

コメント: I'll better answer this in a month or two, but I am fully confident in, once we have adjusted our protocol and procedures to utilize the software to it's intended potential, our booking and customer communication ability will soar!!! so far, nearly perfect software!!! Only Jesus is perfect, so, I can't grant them that status, but they are running a close second!!!

良いポイント:

My first criteria in switching from our existing booking app/program was the ability to install Facebook, SnapChat Pixels, Google tracking, etc... Our ad spend is considerable and having the abilty to track who is actually booking appointments for our elective ultrasound studio is priceless. The customer service and support is top of the line, and, once again, priceless, because, even though the software is easy to customize, implement and adjust, there is always a learning curve and the nearly immediate response with answers, or give me moment and they return, very quickly, with a solution is, indeed priceless. The launch of this software has very enjoyable, my only regret is that we didn't start here... but we are here now, and not the least bit disappointed... To many years of a stellar partnership!!!!

改善点:

Honestly, i don't have any issues what so ever, we will look forward to the launch of their app, it is anticipated and I'm fully confident it will be on par with the performance exibited in the software from the browser.

Bruce J.
アメリカのIT Manager
美術館、博物館, 2-10の従業員数
製品の使用期間:: 1~5か月
投稿者のソース

Very impressive set of features with excellent customer support

5 昨年

コメント: Our non-profit American Space Museum decided to re-open after temporary closure for COVID-19. We wanted to start out slowly by requiring reservations and also limiting the number of tours and guests per tour. After evaluating a number of competing services, we settled on FlexBooker. We are very pleased with how it meets our needs! One feature that we really needed was the ability for one person to book multiple guests all at once and for that guest count to apply toward any maximum guests per tour limit we had set. (A number of other products did not have that feature and required you to loop through the booking process for each person.) The integration with Google Calendar was so incredibly easy to set up. Now anyone in the office can see booked museum tours right in our shared Google Calendar without having to open our FlexBooker management page. SUPPORT: If you need an actual person, the Chat built into the Management page is well integrated with email support. The response time to both is impressive. I can't say enough about the support I received during setup and evaluation. (Special thanks to Nicole!)

良いポイント:

- The ability for one person to book multiple guests ALL AT ONCE and for that guest count to apply toward any maximum guests per tour limit we had set. No need to "loop". - Typical customer is NOT required to create an account. (Who wants to create an account for a single visit!) - Confirmation emails contain a link to change or cancel the booking WITHOUT having to sign into an account. - Confirmation and other emails very customizable but defaults are good. - Forms are customizable, including custom fields. - Forms can be standalone, modal pop-up on your site, or embedded in your site's page. - Impressive how well the sizing of forms adapts to the display size, whether on desktop or mobile and whether standalone, modal pop-up, or embedded. When you create the form, it gives you the basic code for the embed. - Integration with Google Calendar was incredibly easy to set up - Extensive reporting - Fairly good Mobile app for FlexBooker Management. - Booking forms can be standard or custom. Custom fields are easily added. - FlexBooker Management phone apps for Android and iPhone are available. - Excellent and easily accessible support via integrated chat and email! They also welcome suggestions.

改善点:

Did not have the ability to book multiple people with a different price for some of the people i.e. Adult, Senior, Child. However, support tells me they are looking at possibly adding that option.

FlexBookerからの返信

昨年

Bruce, what a wonderful review :D We are so pleased you've had such a great experience with FlexBooker! So glad we could help The American Space Museum and Walk of Fame reopen with ease. Thanks for being a great client!

Shauna B.
アメリカのProject Manager
病院、ヘルスケア, 1,001-5,000の従業員数
製品の使用期間:: 1~5か月
投稿者のソース

Flexible and great customer service

5 11 か月前

コメント: From picking FlexBooker, our deployment was done in less than 10 days. The Developers and Customer Support were tremendous in assisting me. When researching for a product, FlexBooker had 90% of the feature sets that we needed. It wasn't until I began configuring the software that some of our special needs bubbled to the top. With each need, the FlexBooker team was there to provide the solution.

良いポイント:

The product is very easy to use. The Developers and Customer Support have been very impressive in their response time. We are a pharmacy company providing vaccines which makes our business model unique to FlexBooker. I have thrown numerous customizations at them over the course of 3 months. They have been very accommodating in developing these for our needs. The Customer Support team always responds within a few minutes of logging a chat ticket.

改善点:

Because our business model is so unique, there were several custom functions that were not available. However the FlexBooker team took our recommendations and put them in as functionality. The reporting could be enhanced to provide more information and filtering flexibility. I was told that is on their roadmap. The supporting documentation could also be enhanced but is not a hinderance.

FlexBookerからの返信

11 か月前

Thanks for the wonderful review Shauna! We're always excited to hear your new ideas and it's been great seeing your use of our platform grow over time. Looking forward to many years to come with y'all!

Cynthia P.
アメリカのLicensed Marriage and Family Therapist
メンタルヘルスケア, 自営業
製品の使用期間:: 1年以上
投稿者のソース

Great Value and Customer Care is Excellent

5 10 か月前

コメント: Flexbooker has opened up so much time for me to focus on clients and my business, as people book directly from the site and I have to confirm the booking before it is okayed. Being in session I do not always have access to the phone so being able to have people do things independently is of the upmost importance to he business.

良いポイント:

It is pretty simple once you figure out all the things you can do. If you have any questions the customer service team is polite, Always answers in a timely fashion, and is extremely knowledgeable. [SENSITIVE CONTENT HIDDEN] has helped many times and she is absolutely fantastic!

改善点:

The way the features implement into the website can be a little confusing, perhaps making it more compatible with all designs (not sure how that works as I am not a web designer) but again once you get used to it it becomes simpler and if you have a question on how to do it the team is highly trained.

David V.
オーストラリアのDirector
経営コンサルティング, 自営業
製品の使用期間:: 無料トライアル
投稿者のソース

Best on the market

5 昨年

コメント: We have been able to deploy into training and coaching environments and have created solutions that entirely remove the administration for staff training, whilst putting the power in the hands of students and clients to book sessions when they need it.
The clients I have deployed this solution to have been overjoyed at the ease of implementation and the ongoing opportunities we are uncovering to make even more changes to ways of working that will free up more and more admin time.
The customer service has been outstanding with rapid responses from support teams.

良いポイント:

The simplicity of the interface and the range of features that are available. Nearly every feature is configurable to create unique and customised solutions. The multiple options around booking forms, booking flow and calendar scheduling are by far the most comprehensive that I have found.

改善点:

It would be great to expose more CSS into configurable options. Such as removing some fields on the booking form by selecting which fields are required, rather than needing to learn and apply CSS.

FlexBookerからの返信

昨年

Thanks so much for the referrals David! We have an affiliate/referral program that sounds like it would be perfect for you. We'll send you more info on it shortly. Regarding the customization of the booking form, that's actually on our roadmap to implement soon! We appreciate your feedback!

Emily S.
アメリカのAquatics Coordinator
健康、ウェルネス、フィットネス, 11-50の従業員数
製品の使用期間:: 1~5か月
投稿者のソース

More features and Functions

4 昨年

コメント: Overall, I've had a great experience with outstanding customer service from Flexbooker. I would like to point out that [SENSITIVE CONTENT HIDDEN], am employee for your company has went above and beyond with assisting me with this new process we've implemented at our YMCA. You are helped me more than you know and I truly appreciate your prompt response and problem solving skills with any situation I've come to you with! Thank you, Emily

良いポイント:

I liked the fact that there is tech support for all hours of the day when running into a conflict. They give you detailed step by step guides to follow and also give feedback with problem solving.

改善点:

I wish there was an option to prohibit the use of customers double booking time slots. I also feel like sometimes it is very confusing to read for each hour what's going on. A more organized, less busy and more detailed design would help administrators be able to find booking reservations easily.

FlexBookerからの返信

昨年

Appreciate your thoughtful review Emily! We love to hear that you've had such a positive experience with our support team! We are actually in the process of redesigning the calendar and home screen, so will take this feedback to our design team. Hopefully the new look will work even more seamlessly for you!

Summer L.
カナダのOwner
消費者サービス, 11-50の従業員数
製品の使用期間:: 1年以上
投稿者のソース

The Only Booking Software You’ll Ever Need!

5 2 年前

コメント: I love Flexbooker it makes booking online a breeze and helps to automate my company. It also very user friendly.

良いポイント:

Flexbooker’s customer service is awesome! They were so knowledgeable and helpful in every way. They helped solve problems I didn’t even know I had. Thank you so much for all your help! It’s nice to know that this company truly cares about their customers.

改善点:

There is nothing I don’t like it’s so perfect!!

FlexBookerからの返信

昨年

Hi Summer! Thanks so much for the glowing review :D We're very happy to hear how much you're enjoying your experience with FlexBooker! You know we're always here for you.

Amanda R.
アメリカのBusiness Owner
健康、ウェルネス、フィットネス, 2-10の従業員数
製品の使用期間:: 2年以上
投稿者のソース

AMAZING- HIGHLY RECOMMEND

5 昨年

コメント: AMAZING!!!!

良いポイント:

Great software and even better customer service!

改善点:

Occasional bugs but always prompt fixes!

FlexBookerからの返信

昨年

Thanks for the wonderful review Amanda! We always appreciate customer feedback, and are so happy to hear you've had great experiences with our support team! As you know, we're always here for you to reach out if you need anything :D

Garrett K.
アメリカのdev
消費者サービス, 自営業
製品の使用期間:: 1~5か月
投稿者のソース

Best Multi-User Staff Scheduling Application - Hands Down

5 昨年

良いポイント:

The customer service can only be described as elite. Not only does the software function great, but the team at FlexBooker has been available for comprehensive help at every step of the implementation process.

改善点:

I think the user interface could use a face life, but I don't think it's really an issue.

FlexBookerからの返信

昨年

Hi Garrett! Appreciate you taking the time to write us a wonderful review! So happy you've been pleased with FlexBooker all around! And stay tuned because we have some design rollouts in the works ;)

Matthew H.
Matthew H.
アメリカのVice President, Clinical Solutions
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 11-50の従業員数
製品の使用期間:: 1~5か月
投稿者のソース

Exceeded Expectations

5 昨年

コメント: Using Flexbooker for scheduling our employer flu vaccination appointments exceeded my high expectations. The staff was very accommodating and expedient in handling all my questions and requests, which led to universal positive feedback from the employers in our program. Without hesitation, I highly recommend Flexbooker for any business and individual in need of scheduling assistance. I look forward to using their services in the years to come!

良いポイント:

Ability to customize to my needs; ease of use; scheduling for my staff at particular locations; integration of documents into booking page

改善点:

requirement to download certain reports rather than it showing up automatically on the website

FlexBookerからの返信

昨年

Thanks for the wonderful review Matthew. We're so happy FlexBooker seemed to be the perfect fit for your business!

Belinda G.
アメリカのAdministrator
プロフェッショナル・トレーニング、コーチング, 2-10の従業員数
製品の使用期間:: 1~5か月
投稿者のソース

Flexbooker User Review

5 10 か月前

コメント: Overall the customer service has been excellent! Questions and emails are answered in a timely manner.

良いポイント:

The software is very intuitive and offers additional features such as color coding services and pre-written email and SMS communications

改善点:

The inability for a customer to schedule multiple appointments without starting the process again

FlexBookerからの返信

10 か月前

We appreciate the glowing review Belinda! We're so glad you're enjoying your FlexBooker experience. Thanks to customer feedback like yours, we do have plans to implement a "shopping bag" feature so your customers will be able to choose multiple appointment types on different days before checking out. We'll be sure to let you know when it's ready for you!

Kirsten O.
アメリカのTeacher
教育管理, 自営業
製品の使用期間:: 1~5か月
投稿者のソース

Excellent addition to my small business

5 昨年

コメント: Flexbooker allows parents to schedule additional lessons around their child's busy schedule.

良いポイント:

As a teacher/tutor, I need families to self-schedule their private lessons due to the vasodilation between online learning and hybrid learning.

改善点:

While setting up my calendar I needed assistance. However, [SENSITIVE CONTENT HIDDEN] quickly adapted the software to suit my needs as a teacher.

FlexBookerからの返信

昨年

Hi Kirsten! Thanks so much for your great review! We really appreciate you taking the time to give us feedback, and are so pleased that you've found FlexBooker to be a wonderful improvement to your tutoring business. We're here for you if you ever need us!

Richard T.
アメリカのpresident
病院、ヘルスケア, 2-10の従業員数
製品の使用期間:: 6~12か月
投稿者のソース

Best appointment software!

5 6 年前

コメント: We went from Square appointments to Flexbooker. Square didn't have the flexibility to manage our simple appointment requirements. Flexbooker was able to fit our needs and their customer service was on top of everything step by step helping us get set up. They even made some changes to the software to fit our requirements. Highly recommend them!

良いポイント:

flexibility, customer service.

改善点:

non

FlexBookerからの返信

昨年

Appreciate the nice review Richard! We're always adapting with customer feedback and are so glad we were able to help make some beneficial customizations for iSPA!

Annalyse W.
オーストラリアのCreative Consultant
メディア制作, 2-10の従業員数
製品の使用期間:: 1~5か月
投稿者のソース

The Service Speaks for Itself !

5 昨年

良いポイント:

I was very impressed with the implementation process, the initial zoom meeting was incredibly insightful and helped make the decision to proceed with this service over others. The team have helped me troubleshoot and added additional coding that has allowed our service to run smoothly.

改善点:

The only con for us would be that clients can't use the app to make bookings.

FlexBookerからの返信

昨年

We love to hear that you've been so pleased with your FlexBooker experience Annalyse, starting from the very first call :D Thanks for the nice review!

Nathalie H.
カナダのOffice Manager
非営利団体運営, 2-10の従業員数
製品の使用期間:: 1年以上
投稿者のソース

Feedback

4 昨年

コメント: Good experience so far!

良いポイント:

The support team and the flexibility to make changes to suit our needs.

改善点:

It's a bit cumbersome but I have worked with FlexBooker to modify it to meet our needs.

FlexBookerからの返信

昨年

Thanks so much for your review Nathalie! We're sorry you found some initial aspects weren't as you'd imagined, but so glad to hear that our team was able to help you customize the platform to fit your needs. We're constantly making updates and creating new features based on customer feedback so we welcome your suggestions!

Nancy A.
カナダのManaging Partner
レジャー、旅行、観光, 2-10の従業員数
製品の使用期間:: 6~12か月
投稿者のソース

Fabulous Tech Support

4 5 か月前

コメント: The support teach was fabulous. While the software couldn't meet all our needs, it filled a void when we needed it which was a lifeline!

良いポイント:

We are very impressed with Flexbooker and their tech teams attention to detail. We used their software for purposes which 'pushed the envelope' for training vs. standard schedule (e.g. hair appt) so some personalization and support was required. The team was fantastic every step of the way. Thank you.

改善点:

It's really designed for appointments, e.g. hair, Dr, not training which requires more personalization, follow-ups, customized templates etc.