キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

HelpOnClickとは

わずか5分のうちにWebサイトでライブ・チャットを設定することができます。PC、タブレット、携帯電話でWebサイト訪問者と会話することができます。売上を増やしましょう。

HelpOnClickの製品詳細

良いポイント:

Affordable compared to other options. Easy to use for basic chat functions.

改善してほしい点:

Sometimes I forget to sign out but that’s my own doing.

HelpOnClickの評価

評価ポイント

使いやすさ
4.6
カスタマーサービス
3.9
機能
4.4
価格の妥当性
4.7

おすすめ度

8.9/10

HelpOnClickの総合評価は4.6/5です。 (キャプテラに寄せられた12件のレビューより集計)。

HelpOnClickを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (12件)

Jarad
Jarad
アメリカのBusiness Development Manager
認証済みLinkedInユーザー
セキュリティ、調査, 51~200人規模の会社
使用期間: 2年以上
投稿経路

We Love HelpOnClick and Our Customers Do Too!

5.0 6 年前

製品を使ってみた感想: We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.

良いポイント:

HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.

改善してほしい点:

Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.

認証済みレビュアー
認証済みLinkedInユーザー
機械工業, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Chatting like the best of them!

4.0 5 年前

良いポイント:

The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

改善してほしい点:

I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.

HelpOnClickからの返信

5 年前

Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.

Ronda
Ronda
アメリカのCEO
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 2~10人規模の会社
使用期間: 2年以上
投稿経路
ソース:GetApp

Poor Response from all levels

5.0 3 年前

製品を使ってみた感想: The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business.

良いポイント:

having a Desktop version was great since we don't keep browsers open.

改善してほしい点:

Their customer service is very slow to respond, if they respond at all! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone.

Nancy
カナダのGeneral Manager
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

My appreciation of HelpOnClick

4.0 5 年前

製品を使ってみた感想: I really appreciate this tool and even more when I see that customers love it too

良いポイント:

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

改善してほしい点:

It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).

HelpOnClickからの返信

5 年前

Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat.

Travis
アメリカのGeneral Manager
レジャー、旅行、観光, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Good value for small businesses

4.0 6 年前

製品を使ってみた感想: Overall, this is a good value for small businesses and plan to continue using them.

良いポイント:

Affordable compared to other options. Easy to use for basic chat functions.

改善してほしい点:

The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.

HelpOnClickからの返信

6 年前

Hi Travis, Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.

PM
英国のFounder
情報サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

HelpOnClick review

5.0 6 年前

良いポイント:

Ease of use and functionality. Provides all the tools you need to easily implement chat software on to a website. I like that you are able to load questions into the virtual agent as this does allow many support calls to be answered without the need of human intervention. The smartphone app also allows for support to be provided while on the go.

改善してほしい点:

No major cons. The set-up of the virtual assistant was a little confusing but that was due to not watching the help video.

Mike
アメリカのGeneral Manager
ホスピタリティ, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Easy to use chat software

5.0 6 年前

製品を使ってみた感想: We are a hotel and lots of our guests chat with us instead of calling. It has been a great customer service tool to enhance their guest experience with us.

良いポイント:

Easy to setup and use for both the chatter and chatee.

改善してほしい点:

Been using the software for over 2 years and have not encountered any problems.

Jeremy
アメリカのCOO
情報技術、情報サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

HelpOnClick Live Chat is a great turn-key platform

5.0 6 年前

良いポイント:

What we like most about HelpOnClick is that it just works. We've been using it for a few years now and have only had one minor issue with availability.

改善してほしい点:

The only con I would say is adding users can be cost prohibitive in some cases.

認証済みレビュアー
認証済みLinkedInユーザー
小売, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Love connecting easily

5.0 6 年前

良いポイント:

Easy to work with as a customer! Nice to see when a responder is typing.

改善してほしい点:

Have not run into any problems as of now.

shannon
アメリカのVP Operations
小売, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

archived chats

4.0 8 年前

製品を使ってみた感想: Easy to use, pretty intuitive. Very much like I can turn off the sound (that gets irritating after awhile)

良いポイント:

I like that I can see what a customer is typing before their response pops up. Allows me to be proactive in answering questions for them.

改善してほしい点:

You have to delete archived chats one at a time which takes up more time and space then necessary. Please add the ability to choose more than one at a time to delete.

HelpOnClickからの返信

8 年前

Hi Shannon, Thank you for your review. We will consider adding multiple selection as you suggest. Most of our customers never delete archived chats, because there are no limits on the volume of archived chats. Thank you for letting us know that you need multiple selection. Regards, Tatiana

Juan Andres
コロンビアのAdministracion de Empresas
情報技術、情報サービス, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Me agrada.

4.0 11 か月前

良いポイント:

Esta agrada esta herramienta es intuitiva economica y facil de implementar.

改善してほしい点:

no tengo quejas sobre este producto me ha funcionado bien.

Sean
カナダのDeveloper
コンピュータ・ソフトウェア, 2~10人規模の会社
使用期間: 2年以上
投稿経路

This is a great product

5.0 6 年前

製品を使ってみた感想: I have used it for a couple years now and it is a great way to instantly talk to potential clients.

良いポイント:

Easy to implement into our website. I can use a phone as well.

改善してほしい点:

Nothing comes to mind. Sometimes I forget to sign out but that’s my own doing. I just set a reminder so I don’t forget to sign out when I’m going to be offline.

HelpOnClickからの返信

5 年前

Sean, thank you for your review. You might find it useful to turn on the auto log-off option, which can be found on your profile page.