キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Spidergap 360 Feedbackとは

従業員が使いやすいレポート、簡単にカスタマイズできるアンケート、優れたカスタマー・サポート。Spidergapを無料でお試しください。

Spidergap 360 Feedbackの詳細

良いポイント:

The only limits are your own imagination. They provide tools and resources to help guide you in the right direction and determine how to convert the data collected into actionable steps.

改善してほしい点:

In email template to participants: offer a prompt for a deadline date so that respondents know how long they have to complete the questionnaire. Otherwise, we can forget to tell them.

Spidergap 360 Feedbackの評価

評価ポイント

使いやすさ
4.8
カスタマーサービス
4.9
機能
4.6
価格の妥当性
4.7

おすすめ度

9.4/10

Spidergap 360 Feedbackの総合評価は4.8/5星です。 (キャプテラに寄せられた104件のレビューより集計)。

Spidergap 360 Feedbackを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (104件)

Ian
Ian
南アフリカのDirector
認証済みLinkedInユーザー
人材, 2~10の従業員数
使用期間: 1~5か月
投稿経路

Spidergap Rocks

5.0 4 年前

製品を使ってみた感想: Love the system, the outputs and the excellent, responsive support from the Spidergap Team

良いポイント:

Very simple to use and setup. Does what it’s meant to do without any complicated configuration.

改善してほしい点:

The Spidergap team are launching new functionality - in particular an impact survey for people who have received a 360 report and feedback. This is still in Beta phase and still needs a bit of work.

以前に検討した類似製品: SurveyMonkey

Spidergap 360 Feedbackに決めた理由: For efficiency in administering and reporting on 360 feedback results.

Spidergap 360 Feedbackに切りかえた理由: It’s the best solution of its kind available.

認証済みレビュアー
認証済みLinkedInユーザー
インターネット, 10,000+の従業員数
使用期間: 6~12か月
投稿経路

Affordable, good customer service and an easy-to-use service

5.0 3 年前

製品を使ってみた感想: Really good. Great assistance setting things up and then there were regular touch points through the year. The tool itself is intuitive, simple and clear, and allows for plenty of customisation. There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle.

良いポイント:

The big one was automating away a lot of the evaluation process. once you have imported your list of targets and evaluators into the system, things like reminders, invitations to assess etc. can mostly be launched with a couple of clicks. As an admin, you get real time insights into any exercise you are running, and it is easy to view individual reports and group results. Their customer service is very good; great after sales care and they will often be able to take care of things like minor customizations on their end if you ask for it. In addition, their resource bank on the portal is clear and easy to search and has most of the answers you will be looking for anyway.

改善してほしい点:

The software is really simple (which is a good thing!) but this means you are forced to use workarounds to perform some activities. For example, if you wish to resend a reminder to just one person, you have to find the automated email, copy it and paste into an email like Outlook to send it. This functionality should really be built in to the service. As another example, the group results are displayed nicely on the site and you can download the raw data in Excel, but the recommended way to get the visuals is to use a snipping tool; this seems a bit crude.

以前に検討した類似製品: People TeamsSurveyMonkey

Spidergap 360 Feedbackに切りかえた理由: Cheaper, good customer service, no unnecessary add-ons (just focused on 360 evaluations which was all we needed; other companies will try to sell you a bundle or suite of services)

Joe
Joe
アメリカのVP, Design
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 51~200の従業員数
使用期間: 6~12か月
投稿経路

Spidergap is a decent, middle-of-the-road 360 software that gets the job done

3.0 6 年前

良いポイント:

Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.

改善してほしい点:

Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

Spidergapからの返信

3 年前

Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses! ------ Hi Joe, Thanks for your feedback! We really appreciate feedback that helps us to improve, even if it's not always as flattering as we'd like. As you've identified a few issues, I'm really keen to help you address these and to get further feedback to understand where else we need to improve. However, I'm limited to 1,000 characters here so I have sent you an email directly. In summary: - I'm pleased to say that we have a new feature that we'll be releasing soon to address accidentally closing tabs - We can support you in changing the Red/Amber/Green boundaries in the report - We aim to be world-leading (not middle of road), so I would love to connect with you directly via a call to learn more about what else you'd like to see from us to reach that level All the best, Alexis

Robin
アメリカのPresident
人材, 自営業
使用期間: 6~12か月
投稿経路

Highly Recommend!

5.0 4 年前

製品を使ってみた感想: Exceptional product! I will be using them again.

良いポイント:

Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results.

改善してほしい点:

From an administrator's point of view, I wish there was an option to maintain complete confidentiality of the results. Yes, I'm the only person who can see who said what about whom, but I'd prefer that even I couldn't see that. We're in the US and privacy laws don't require someone on the project to have this level of access.

Herb
アメリカのLeadership Development
銀行, 1,001~5,000の従業員数
使用期間: 1~5か月
投稿経路

Spidergap is a rare gem!

5.0 3 年前

製品を使ってみた感想: This has been a very positive experience and has allowed our company an entry point into the automated 360 world that saves us time on the administrative end and allows us the opportunity to focus on our recipients.

良いポイント:

The software is easy to use, the interface is appealing, the reporting is excellent, and the customization is just what we needed. The price is fair and a great value for what you pay.

改善してほしい点:

The questions they started with are on the more basic side, but if you are starting from nothing, it is a great place to start. You can also easily edit their competencies or replace with your preferred rated areas.

Claire Suzanne
英国のPeople and Development Manager
病院、ヘルスケア, 51~200の従業員数
使用期間: 1年以上
投稿経路

360 Feedback for a small non profit organisation

5.0 9 か月前

製品を使ってみた感想: This is a new experience for staff within our organisation and it is making steady progress each year, we have had a 95% satisfaction rate from staff seeking feedback and plan to continue to use the software in the future.

良いポイント:

This product is very simple for staff and line managers to use, the process is time managed and semi automated so we have control over what happens when but are guided by the system as to what works best. The email templates are great and the information upload process simple to follow. The question library is comprehensive and yet still allows the orgnisation to personalise to their own language. Excellent self help systems, but if you prefer to be hand held though a process, the team are always on hand to help out. The layout of the 360 document is easy to work with, user friendly and the coaching email that you send out before hand has been really well received by managers and staff alike.

改善してほしい点:

I struggled with getting the time line planned out, I did not find that particularly intuitive

Spidergapからの返信

9 か月前

Thank you for sharing your positive experience with Spidergap; we're glad it has been a valuable tool for your small non-profit organization. We're thrilled that the system has been user-friendly for staff and line managers and that you've found the question library comprehensive yet customizable to your organization's language. We're sorry to hear that you struggled with getting the timeline planned out, and we will certainly take your feedback on board to see how we can improve the process in the future.

認証済みレビュアー
認証済みLinkedInユーザー
法律サービス, 501~1,000の従業員数
使用期間: 1年以上
投稿経路

You get more than just software, you also get consultants

5.0 8 か月前

良いポイント:

What I appreciate most about Spidergap are the insightful feedback reports and the accompanying support provided by the software. Their responsiveness and expertise are truly remarkable.

改善してほしい点:

Prior to using Spidergap, I was concerned about my raters not being able to log in. However, during my first 360 degree feedback project, I quickly understood the benefits of them simply accessing their email and clicking a link. This approach allows me to invite anyone with an email address to participate, including our clients.

Spidergapからの返信

8 か月前

We're thrilled you and your employees find our feedback reports insightful and so pleased that you value our responsiveness and expertise. It's also fantastic to know that your feedback providers (including external clients) found the process easy and convenient. Thank you for taking time out of your day to provide this review and feedback. We greatly appreciate it!

Antonette
アメリカのAdministrative Assistant
非営利団体運営, 201~500の従業員数
使用期間: 1~5か月
投稿経路

Superb Customer Support

5.0 9 か月前

製品を使ってみた感想: My experience has been by far a GREAT one. When my database didn't upload correctly during our live 360, I panicked to say the least. But the [sensitive content hidden] of the Spidergap was there for me on the spot, and fixed the issue. Just [sensitive content hidden] has supported me through questions early as I was developing the 360. And, never once did anyone say, "did you check out the video library before calling us?" I GREATLY appreciated that!

良いポイント:

The system was easy enough to figure out, especially since the videos are spot on and very easy to follow. But I had a lot of questions that were not answered by the Q&A section, and my spreadsheet upload in a weird way that not off of my managers were added. I did what I do best, I hit HELP and used the chat button in the program. Within an hour (they give themselves 2), I received help and support and service that has trumped all other program we would have ever considered.

改善してほしい点:

Some of the customization that you cannot change, and it isn't exactly clear if they will send out all the emails listed of if you have to. I would love to see the reminder emails with some sort of automation to send to the people on a particular date.

Spidergapからの返信

8 か月前

Thank you so much for sharing your experience and for your wonderful review! We're thrilled to hear that you found our customer support superb and that our videos and chat support could guide you through the process. We're honored to have been able to support you throughout your journey, and we look forward to continuing to provide exceptional service in the future.

Rochelle
アメリカのSupervisor of Learning and Implementation
電気・電子機器製造, 1,001~5,000の従業員数
使用期間: 1年以上
投稿経路

This product is great for 360 feedback and the customer service is outstanding!

5.0 7 か月前

製品を使ってみた感想: Working with the reps at Spidergap has been a joy. They are professional, quick to respond, and very helpful.

良いポイント:

I really like that Spidergap's backend system is so easy to use and customize. I also find the customer service and response time to be best in class. In fact, they set the example for how a company should treat their customers.

改善してほしい点:

I think it would be an added benefit to make it easier for feedback providers to resume an assessment if they have to take a break midway while completing the assessment.

Spidergapからの返信

6 か月前

Thank you so much for the fantastic review! We're overjoyed to know that Spidergap's 360 feedback capabilities and user-friendly backend have hit the mark for you. Our customer service team is absolutely beaming with pride knowing they've made a positive impact! We take your feedback to heart and appreciate your suggestion regarding the feedback resumption process. Our Product Team is on it — exploring alternatives to improve the experience beyond the current email-based method. Thank you for being an incredible part of the Spidergap family. If you have any more suggestions or need assistance, we're here for you. Don't hesitate to reach out!

Sarah
英国のDirector
経営コンサルティング, 11~50の従業員数
使用期間: 2年以上
投稿経路

Eye opening!

5.0 8 か月前

良いポイント:

Helped me prioritize areas for improvement

改善してほしい点:

Nothing. The report was easy to understand.

Spidergapからの返信

6 か月前

Thank you so much for taking the time to leave a review! We're thrilled that our 360-degree feedback report was eye-opening and helpful for you. Your positive feedback fuels our commitment to continuously improve and offer a service that is both beneficial and easy to understand. We truly appreciate it! Please don't hesitate to reach out if you have any further feedback or questions.

Brian
アメリカのSr. Manager, Organizational Effectiveness
人材, 201~500の従業員数
使用期間: 1~5か月
投稿経路

Unmatched Product and Service

5.0 4 年前

製品を使ってみた感想: I needed a 360 solution that was dynamic, configurable, and flexible enough to meet our needs. Working with Spidergap through the initial demo process was what sold me. The follow up conversations, quick responses to questions, and thoroughness of the answers were among the best I have seen. The product speaks for itself but it was a no-brainer to move forward with the customer experience I had. Administration of the solution is very simple and reporting functionality is exactly what I was looking for. With the way this company operates, I would benefit tremendously if they built out a talent management suite to include performance reviews, succession planning, etc. Yes, the solution is that good and easy to use and manage.

良いポイント:

Simple to understand, ease of use on back-end and for raters, support and quick responses, configuration possibilities, templates for everything (rater emails - initial and reminders, competencies, etc.) that can be configured, simple flow and ease of use with reporting, rater manageability, reminder functionality, etc.

改善してほしい点:

The only thing I did not like was having a minimum of 10 credit order for the first purchase. I was able to sample the product with the 1 free credit they provide which was great, but jumping up to a 10 credit order was a bit more than most smaller companies can do. Perhaps provide an option to start with 5 with a slightly higher price point.

Stefano
のPartner
使用期間: 不明
投稿経路

Excellent product, outstanding customer service

4.0 9 年前

製品を使ってみた感想: I used for the first time Spidergap to create a customised 360 assessment with one of our multinational clients. I was impressed by the ease of use, both in terms of setting up the survey and managing the results. The individual reports are accurate and I appreciated the possibility to customise further the personal development form to make it more relevant for participants. A possible improvement relates the group report, which could be a bit more detailed in line with the content of the individual reports. Overall we were very satisfied with the tool and very impressed by the level of service that Spidergap provided. All their representatives and technical support staff were extremely available, ready to support and attentive to our needs, in a way that I have rarely experienced elsewhere.

Spidergapからの返信

9 年前

Thanks Stefano, I'm glad you've found Spidergap useful and thanks also for your feedback! The group reports are an area we'll be working on this year, so we'll keep you updated on these plans and changes we'll be making. In the meantime, let us know if you'd like a call to review how you can get the most out of the existing group results (spidergraph chart, filters, exports to xls etc.). Kind regards, Alexis Kingsbury, Co-Founder at Spidergap

Vijayareka
インドのHR Specialist
使用期間: 6~12か月
投稿経路

Awesome customer experience and use friendly options to navigate

5.0 6 年前

良いポイント:

The support from the Spidergap team is fantastic, friendly and quick. Customized options eases the use of the tool.

改善してほしい点:

as of now nothing to like least.. I hope the team is working on improving the technical functionalities of the tool.

Harriet
オーストラリア
使用期間: 不明
投稿経路

Simply Outstanding!

5.0 8 年前

製品を使ってみた感想: I am relatively new to Spidergap - have only been using it for a few months, and already I can tell just how much better it is than other products out there. What is really impressive to me is that they have managed to make a system with very complex processes that need to happen seem simple and very easy to use. The support from Spidergap throughout our project has been amazing, they're always quick to respond to even the littlest of questions and it seems there is always a solution. The system manages to balance functionality with design. It is a very pleasant system to look at and use. They have shown time and time again that they really know and care about what the user needs. The system can do so many different things and allows you to look at what's going on in lots of different ways, so you can always get what you need out of the system. I would highly recommend Spidergap to anyone!

Adrian
英国のManaging Director
経営コンサルティング, 2~10の従業員数
使用期間: 2年以上
投稿経路

Long-term Spidergap User

5.0 5 年前

製品を使ってみた感想: We've used Spidergap in our company, Arcus Consulting for years - since it was first launched. We use it as part of our consulting and training work with clients seeking 360 feedback.
We've found the customer support from Spidergap to be exceptional - highly responsive and going out of their way to help us.

良いポイント:

Very easy for feedback providers to use - we've never had anyone say they don't understand how to use it. So easy to set up a new project based on previous projects and then edit the design Clear, crisp outputs and reporting

改善してほしい点:

I have nothing to add to this 'Cons' section

Susan
オーストラリア
使用期間: 不明
投稿経路

Flexible 360 tool for consultants and companies

5.0 8 年前

製品を使ってみた感想: Spidergap has allowed us to offer our clients a level of service for 360 degree feedback we weren't able to offer before. The tool is easy and economical - and also follows 360 degree feedback best practice. We have used it for large and small projects and the structure easily adapts. Being able to customise to our client requirements is invaluable. Sometimes I'm hesitant to recommend software due to poor support, but the absolute opposite is the case here. The customer service I've received for a range of queries and assistance requests had been nothing short of excellent. Highly recommended!

Spidergapからの返信

8 年前

Thank you Susan, I'm so glad that Spidergap has been able to help you and your clients in such a variety of projects. We look forward to continuing to work with you in future. Kind regards, Alexis

Girish
インド
使用期間: 不明
投稿経路

Great functionality and customer support at Spidergap!

5.0 7 年前

製品を使ってみた感想: We recently came across Spidergap's 360 feedback tool and found it easy to use, stable and flexible. We feel that options to customize the questionnaire and feedback reports are well thought through and easy to execute. What I liked most was the friendliness, technical expertise and prompt service from the Customer Service team - they really want to help and clarified even the smallest of doubts. Congratulations guys - you've developed a superb tool and provide fantastic support!

Spidergapからの返信

7 年前

Thanks so much for your feedback Girish, I'm really glad you find Spidergap is helpful in running your 360 feedback reviews. I'll pass on your comments to the team, and we look forward to supporting you in future! All the best, Alexis

Kerasoula
ギリシャのHR Generalist
情報技術、情報サービス, 11~50の従業員数
使用期間: 6~12か月
投稿経路

Spidergap review

4.0 3 年前

製品を使ってみた感想: I am very satisfied with my overall experience!

良いポイント:

Easy to use, inclusive of basic steps of 360 degree feedback procedure

改善してほしい点:

A little bit old UX. I would like to experience a more modern front-end

Drew
アメリカのExecutive Director
使用期間: 不明
投稿経路

Great Product

5.0 9 年前

製品を使ってみた感想: This was a great product and just what I was looking for. Too many 360 programs require a high number of employees you are evaluating in order to get a price point that is respectable. I wanted this for myself and I did not want to spend a ridiculous amount. This is perfect for any individual looking for personal development, or a small not for profit organization. The user interface is very easy and the summaries are very detailed.

Spidergapからの返信

9 年前

Thank you so much for your review Drew, I'm really glad you got use from Spidergap and look forward to working with you again in future. Kind regards, Alexis

Catherine
アイルランドのSelf-employed
経営コンサルティング, 自営業
使用期間: 1~5か月
投稿経路

Flexible and high quality 360 feedback tool

5.0 4 年前

製品を使ってみた感想: I was able to rn a very usful 360 process for a Leadership Team with relative ease.
Everyone received useful feedback and the resports were easy to use and share with each other.

良いポイント:

I enjoyed working with it! It is easy to use and highly adaptable - so I tailor it exactly to my clients needs. There are lots of resources for learing how to use the features, and also very responsive custmer care team. I never waited longer than an hour for a response that solved my issues.

改善してほしい点:

Overall I prefer human contact so using email and the internet interface took a bit of getting used to.

Guy
オーストラリアのDirector
使用期間: 不明
投稿経路

Very easy to use but powerful

5.0 8 年前

製品を使ってみた感想: I have conducted many 360 evaluations in the past through email, printed forms etc and Spidergap was the first online tool I have worked with. I was impressed with how easy the site was to use and how it made the whole process seamless for me and for the people performing the reviews. I like how easy it is to customise and the guidance is excellent.

Spidergapからの返信

8 年前

Thanks so much Guy, I'm really glad you've found Spidergap powerful and seamless. We look forward to continuing to work with you in future. Kind regards, Alexis

Kayla
ニュージーランド
使用期間: 不明
投稿経路

CEO review tool

5.0 8 年前

製品を使ってみた感想: Was a great comprehensive tool, only made minor adjustments to the questions to suit our needs, was extremely easy to use and everyone who was requested to do a review said it was very easy to follow.

Spidergapからの返信

8 年前

Thank you Kayla - it is great to hear that Spidergap has been well received and by your leadership team. Do let us know if there is anything else we can do to help, and we look forward to supporting you with your 360s in future. Kind regards, Alexis

Debbie
のWazzup? Driver and Life Coach
使用期間: 不明
投稿経路

Thank you to the Spidergap team!

5.0 9 年前

製品を使ってみた感想: The Spidergap 360 Degree Feedback tool has been an integral part of our leadership programme this year. It is highly customisable, so the reports that it generated for us are very specific to our needs. It was easy to design the questionnaire and the reports are easy to read. The customer service I received was personal, fast and effective every time I needed it. All this over thousands of miles too we are a company in South Africa and Spidergap is in the UK.

Peter
英国のOperations Director
教育管理, 51~200の従業員数
使用期間: 1~5か月
投稿経路

A very easy and exceptionally effective 360 Feedback Tool

5.0 3 年前

製品を使ってみた感想: Very easy to deal with - great introductory demo call, simple pricing, really easy and effective tool to get 360 feedback. Highly recommend the whole thing.

良いポイント:

Very easy to set up and administer, excellent online step by step guidance plus access to real people if you need help. A great standard set up but quick and easy if you want to customise any part of it.

改善してほしい点:

Nothing really! All worked brilliantly. It would be difficult to find anything which could be improved

Richard
アメリカのPresident
プロフェッショナル・トレーニング、コーチング, 自営業
使用期間: 1~5か月
投稿経路

I was very impressed with flexibility of the tool

5.0 6 年前

製品を使ってみた感想: Effective 360 reviews prior to coaching engagements.

良いポイント:

I designed my own questionnaire and found the tool to be extremely flexible and easy to use. The support team was incredibly responsive when I had questions. The whole experience was great.

改善してほしい点:

Maybe add even more analytical capabilities into the tool. For ex, what does the respondent think the most important characteristics are of a leader, and compare that to what his peers and leaders think. Can be illuminating.