Bloomerangのレビュー

For organizations small and large, Bloomerang is good fit.

製品を使ってみた感想： Our organization moved from Raiser's Edge to Bloomerang just over a year ago. If you are familiar with Raiser's Edge, you likely understand that this is a massive transition to undertake both technologically and fundamentally--but I'm glad we did. We moved away from Raiser's Edge because we needed software that was powerful yet highly intuitive and didn't ship with a price tag that is difficult to justify. A year later, all of my team members are comfortable using the CRM and do so wherever they need to because it relies only on a web browser and internet connect -- no proprietary software or hardware required; no desk to which you're chained. There is a lot of power in Bloomerang at a price point that I guarantee will fit any budget, and the Bloomreang team does a great job of creating a product experience that actually has you celebrating the renewal date because you can cut the check knowing you made an excellent choice. From our first call with the sale's rep and through 12+ months of communication, I have enjoyed our experience with Bloomerang and look forward to many years as a client.

良いポイント:

Greater than the Bloomerang CRM itself is the company's incredible support team that is not only quick to respond and meaningfully engage, but does so humanely. Too many vendors staff their support teams with specialists who are technically proficient, but lack the ability to translate their knowledge into kind and understanding support. Without this type of support, clients like me would be left frustrated, defeated and with unresolved issues. Boomerang recognizes that their software AND support team needs to be human, and they do a great job putting this understanding into practice. This understanding is well-implemented in the software itself which requires minimal training to comfortably navigate and use. I am able to train-in team members on Bloomerang's basic functions within 60 minutes, and thanks to the software's intuitive interface, team members aren't intimidated by what they see on-screen, allowing them to explore Bloomerang's functionality on their own. This ease-of-use rings true for me as an administrator, too. Because I can swiftly navigate through the CRM's features, I am more efficient with my time and able to focus on completing projects and tasks without needing to consult a encyclopedia-length user manual. Overall, I have found that Bloomerang's great product and excellent support has elevated our team's ability to do our jobs well. We're not bogged down in the software anymore. We're focused on fundraising.

改善してほしい点:

There are a lot of strategic opportunities for the Bloomerang team to take advantage of as they continue to grow as a company, and an area where I'd like to see growth is with third-party integrations. There is currently a MailChimp integration in the pipeline, but I'd also love to see the door open to platform access through API integration services such as Zapier, which would allow customers like me to easily and securely connect Bloomerang to other key software in use within our department and organization.

An excellent software for the money.

製品を使ってみた感想： From start to finish Bloomerang is an excellent software. Customer support is highly responsive, training is extensive and free, handles event tracking, grant tracking, major gift fundraising, contact management, donor segmentation, reporting and filtering, mobile app, and integrates with multiple third-party apps. The user interface is sleek and graphic-heavy. Constituent and gift visibility is superb.

良いポイント:

Donor retention, donor cultivation, moves management, strategic plan goals and the ability to track progress against goals. Ease of use, graphical user interface is colorful and elegant. Displays highly useful information right where you need it.

改善してほしい点:

They Bloomerang customer support team and the tech team are very responsive and always making improvements based upon customer feedback. One niggly problem is that you cannot email to multiple email addresses for a given constituent. You can store them, but it will only email to the primary email. Also, you can't report on and download multiple emails for a given constituent. With many married couples who are together in a single record (not a household) there are often several different emails.

Buyer's remorse

製品を使ってみた感想： Diappointing.

良いポイント:

Great work from the implementation team.

改善してほしい点:

We have been on Bloomerang for 2 weeks. So far, I have learned that:The Bloomerang interaction dropdown is all donor facing - there's no way to describe interactions with students except "other" - and the menu can't be changed. There's no ability to pre-load brand guidelines (logo, colors, font) that would pre-populate letters & emails For events, there's no way to show sponsors or honorees on an event page. It requires self-hosting - which costs us $$ for web design services. On Kindful events, I can't set up discount tickets - I was told to set up A SEPARATE EVENT for free tickets, which is ridiculous. I can't change the order of ticket types without deleting and re-entering them (this is minor).There's also no way to track non-fundraising event attendance, as for one of our workshops. They can't have a $0 ticket. Even in the Year-End Tax Receipts webinar yesterday, when the presenter pulled up the template for that very letter on Bloomerang, it wasn't set up as he recommended but had to be customized. It seems like nearly everything in this program requires a workaround, and that it really is entirely a donor management program and not set up for constituents.

Bloomerang is awesome!

製品を使ってみた感想： Bloomerang really helped to organize our donor relationships. All of us knew who spoke to whom and the financial background of the donors. We didn't have to have the donor repeat information because everything was logged in the system. We could also put our efforts into those who had a connection to our cause and the financial means to donate more if asked.

良いポイント:

I was a part of selecting Bloomerang for a nonprofit I worked for. It was midline for cost and midline for options. That actually met our criteria. We didn't have any experience with donor software so we wanted something intuitive and easy to use. That's Bloomerang. I really liked the donor search because we could evaluate a person's capacity to donate. That helped us to be intentional with our efforts.

改善してほしい点:

I would imagine that the options offered are not as robust as some other platforms however, we never used a donor software before and this was more than we needed. So we felt we could grow with the program.

Highly Recommended Program

良いポイント:

We switched to Bloomerang as an organization around a year ago. This program is intuitive and user friendly. The transition between programs was flawless and simple on our end. The data is well organized and easy to access. Our previous program required chatting with a representative every time we needed to create a report - however this program is easy to use and we've rarely had to use the chat feature! The times we've used the customer service chat have been fabulous. The people are friendly and very helpful! The training is excellent. We love how it tracks our fundraising goals and how simple the online donation form was to create. I also enjoy using the email blast feature - this has helped us reach out to our supporters in a new, easy way!

改善してほしい点:

I honestly don't have any suggestions at this point. This program is better than we hoped for.

Ease of use and excellent support

製品を使ってみた感想： CEC was brand new to fundraising when I arrived and having a true CRM with donate page and payment processing functionality was the primary objective. Tracking gifts has been easy as has reporting. The moves management structure and tools ie notes, interactions , task reminders are excellent. Working on an import currently to begin engaging with alumni. Have had excellent support throughout. I also like your many webinars.

良いポイント:

Intuitive and easy to deploy, like the interface with its plain language and clean, clear graphics and look/feel of the site. Easy data entry. Easy to schedule reports. Customer support is excellent. Donate pages easy to set up once workarounds were developed for our environment.

改善してほしい点:

CEC is unique in that it is like 9 separate orgs under one umbrella. Being forced into one name on our donate pages was a challenge but we were able to find a workaround, although it was clunky and time consuming to do. The donate form isn't the most attractive and I don't like being forced into those impact statements. Understand why they are there but as a public charter school it's harder to devise such one to one menu options. In fact it encourages/trains people into transactional fundraising mentalities away from the importance of relationships and story.

Great Database for Smaller Organizations

製品を使ってみた感想： Bloomerang is easy to use for the majority of people, but you do give up some customization options to get that ease of use. I think its a good database for smaller organizations, especially ones that don't have the staff or the time for a database administrator.

良いポイント:

Bloomerang is very easy to use and very easy to set up, they also have a ton of resources and videos so if you can't figure something out right away, you'll be able to figure it out soon. The interface is very simple with all the options on the left hand side. The dashboard gives a lot of good data and its very, very easy to build either custom reports or use their canned report templates. Imports are also very easy. Household records are only counted as 1 record against your limit, which is nice.

改善してほしい点:

The donation pages leave a lot to be desired. There's only a few things you can edit or customize unless you self host and know how to code html, css and java-script. The dashboard on the home page isn't customizable either, though it does give pretty good data by itself, it would be better if it were customizable.

The Best Little Fundraising CRM Money Can Buy

製品を使ってみた感想： Great control over how I set up and manage the database to meet most fundraising needs. Love the best in class reporting functionality; they are doing stuff no one else is doing in that realm.

良いポイント:

Easy to implement. Great customer service. Robust reporting features. Great user interface. Best in class features. Just upgraded email marketing features!

改善してほしい点:

Not a lot of options for online fundraising campaigns (vs a regular donation page), and online forms are limited.

Important of Data collection

製品を使ってみた感想： The great thing about Bloomerang is that you can look at the profile page and see what interactions you have with a person/organization on one page.

良いポイント:

It is very important that we capture data on our customers/users/donors/supporters and Bloomerang allows us to do that.

改善してほしい点:

Inability to modify the survey templates provided Inability to make changes to our own templates we have created. Not getting newer/different email templates on a regular basis (annual)

Excellent CRM

製品を使ってみた感想： Our previous system was outdated. Bloomerang helped to step up our fundraising game in many areas.

良いポイント:

Ease of use, easy to train, helpful customer service, visually appealing, custom reports

改善してほしい点:

Limited capabilities on tribute gifts, hard to search constituents outside of name without building a custom report

Great for Small Teams!

製品を使ってみた感想： Overall it's been mostly a positive experience. It is definitely an improvement over our old system (DonorPerfect) and I really enjoy using it.

良いポイント:

The reporting abilities and interface is very easy to use even for beginners, very intuitive overall. The customer chat is also really helpful in figuring out the reporting so that makes it even easier. The only issue would be organizing existing reports as they really don't have a good way of doing that yet, but they are trying to improve it. The system itself is also easy to navigate and they are constantly trying to make it better. I also like that the email features are built in which makes it easier to report on results. I also like a lot of the free webinars.

改善してほしい点:

While I like the system overall, it needs a bit more work on core functionality before they carried away on new features. Sometimes they make features that are very one-size-fits-all which often leaves us out. We know what's best for our org, so sometimes we have to opt out of something if they don't let us customize it enough to work for our donors.

Bloomerang for non profits

製品を使ってみた感想： Having bloomerang has allowed us to be able to have all of our data in one place instead of having multiple spreadsheets in various places. It helps when finding information for potential donation requests and providing back up. I like that all employees can access information for all of our constituents in one place so we can tell who talked to who and when. It has helped to streamline many of our functions.

良いポイント:

The ease of use of the software, getting to the necessary information is very easy. I also like the on-demand tutorials, this allows the user to reference something they don't know how to do and watch a live example. I also like the support chat feature, you never have to wait very long and they always assist with finding the best option.

改善してほしい点:

The only feature that I struggle with is that you cannot use the event registration feature if there is no payment. I know they can fill out a form that we can add to our website, but there should be a way to allow the use of a registration form without payment.

Very Happy

製品を使ってみた感想： My experience with Bloomerang has been very positive.

良いポイント:

I feel Bloomerang is a good donor management software and works very great the the size of our organization. It is easy to navigate and the customer support is timely and helpful. They are continuously improving the software.

改善してほしい点:

My biggest negative is not really the software but my ability to keep up with the changes/improvements. For example we have the system for several years and built a lot of our emails using templates that were donor concentric at that time. When you need an email you just copy them and adjust the content for the new email. What I found during the pandemic is the current new templates give a fresh look. I had time to rebuild some of this communication.

We love Bloomerang!

製品を使ってみた感想： Overall, we are extremely happy with Bloomerang! Switching to this product has made our daily processes much smoother.

良いポイント:

We greatly appreciate the ease of this product. It is simple to learn, simple to use every day. We integrated from a very outdated and very messy product. Bloomerang's team was very thorough in cleaning up our data and helping us along this entire process. Bloomerang's support is also excellent!

改善してほしい点:

Occasionally, our team struggles with the reporting element in Bloomerang. For the most part, we are able to get everything we need from reports. However, there are times where the reporting feature is a bit complex and difficult to use. We are thankful that support is available to assist when issues occur.

Very solid CRM for mid-sized nonprofits

製品を使ってみた感想： My favorite thing about Bloomerang is that it makes pulling reports accessible to a much wider group of people than our previous systems did. We used to need dedicated analysts to pull reports for the fundraising team, but with Bloomerang, even our most technologically challenged team members are willing to try running a report on their own.

良いポイント:

My organization has been using Bloomerang for almost 5 years now. We choose it because we wanted a software that could help us manage a major donor cultivation strategy and a mass-marketing/email strategy at the same time. This software was the only one that we found that could do both of those things well. In the years that we've used Bloomerang, we've grown substantially (from a small-mid nonprofit to a fairly large one). It's been exciting to watch Bloomerang grow with us over those same years. They keep adding new features that address our growing needs. We originally thought Bloomerang might be the best fit software for a couple years, but we're still very satisfied and have realized that it can meet our growing needs for many more years.

改善してほしい点:

There are some things that we have struggled with over the years, but most have been addressed with recent upgrades to the Bloomerang system. Our current biggest annoyance is that it's hard to filter out mass emails when looking at a donor timeline. We have a workaround for that, so it's not been a major challenge to date.

Some limitations, but ultimately we are quite satisfied with Bloomerang, Live Chat Help is stellar

製品を使ってみた感想： While building reports in Bloom is somewhat tricky (which I know is the same for all donor database programs), it is a remarkably helpful tool. The fast, friendly, and knowledgeable help from the "Live Chat" folks makes navigating these reports INFINITELY easier.

良いポイント:

Initially, what I liked most about Bloomerang was the simple, attractive, and somewhat intuitive user interface. After a few years of using Bloom, however, I have to say that their online chat support is outstanding. Truly it is the absolute best online support team that I have ever experienced for any website or webservice.

改善してほしい点:

We are a membership based institution which is slightly different niche of non-profit. Bloom isn't set up for that, but we've made some workarounds. A serious drawback is their lack of ability to handle class and event registration without setting up a new appeal for each program. They also cannot offer program registration with both paid AND free admission, depending on membership status. Sadly, I haven't discovered any program or plug -in that's able to do this. It's either all-paid or all-free registrations, not both.

Bloomerang is the best!

製品を使ってみた感想： We don't need a big semi, we just need a pickup truck. Bloomerang has been our happily affordable, fully loaded pickup, with little extra surprises like a cool sunroof, and leather seats. We are now driving our development program with dependability, accuracy, and style.

良いポイント:

Bloomerang is extremely user friendly and has the best customer service I've ever experienced. Having it as a tool has allowed us to move from a barely functioning CRM to a more professional development office. We can now manage our moves management and have accurate reporting.

改善してほしい点:

There are really small things that I'm hoping change, for instance I would like to have more options for customization in the newsletter generation. And, I miss my shortcut of putting in a zip code and having the city populate automatically. Small things that do not affect much.

Bloomerang makes my job easier and more fun!

製品を使ってみた感想： As a one-person development department, I have to manage multiple tasks and Bloomerang has been the best way to streamline, track, report our inputs and, most importantly, make sure we are implementing adequate donor cultivation and stewardship.

良いポイント:

I love the ease of use, the extensive training opportunities, reporting features, interaction tracking, email that connects to donor records, and the dashboard where I can look at our progress and tasks every day.

改善してほしい点:

I wish the donation page was easier to customize. I'd like to add more imagery and thank you messaging. It would also be nice if there were more email templates.

An Important Investment

製品を使ってみた感想： I love Bloomerang. I've used it as a one person Development Team for a couple years and for the first time in our organization's 45 year history we are able to track gifts without a messy spreadsheet. We now have added a team member who is finding it easy to dive in with all the great on-demand trainings they offer. I look forward to using more of Bloomerang's tools now that we have a little more capacity.

良いポイント:

Bloomerang makes it super easy to track donor info and run reports to manage your fundraising data. The team is great--warm, wonderful people who understand nonprofit fundraising needs. Their frequent webinars are excellent to keep you up on new trends, ideas, and sharing best practices and their on-demand classes on how to use the database are extremely helpful.

改善してほしい点:

Importing interactions from our custom program software can get tricky and often results in duplicate accounts that we later have to try to clean up. And I wish there could be prompt for monthly recurring gifts that made it easier to enter them, rather than having to look them up and add each payment--there's got to be an easier way for this once a recurring gift is set up.

Would recommend Bloomerang to ANYONE

製品を使ってみた感想： We are in the midst of transitioning some of our processes so that we can really thrive, but I've been surprised that -- thanks to Bloomerang -- we have been able to survive with two less fundraising staff. (You might not want to tell your boss that part!) If you are working in the typical non-profit where you wear so many hats you can't count them all, I strongly recommend that you look into Bloomerang to help you be efficient and effective...and actually enjoy working with your fundraising system.

良いポイント:

We're coming up on a year of using Bloomerang, and if it's possible, I love Bloomerang more every day. First, it's easy to use, and there are so many awesome "live" links and features--they've really designed the software to make fundraising work easier! It was designed by fundraising experts so "thinks" like a Development Director, and it helps our small staff spend our very limited time well. Second, reporting and query are a million times easier and more straightforward than with our previous software. We actually trust the results now! And my last "most favorite" thing about Bloomerang is the dashboard. I didn't think I would use it so much, but the fact that it has so many "live" links has made us watch our progress week-to-week, month-to-month and now, for the whole year. Wait! I have to include the AWESOME people (sales, conversion, support, developers, even) who have been there every step of the way. They're super knowledgeable, great communicators, and always friendly and helpful.

改善してほしい点:

To get the quality that I want when I change out our receipt text monthly, I have to work in the html code behind the letter merge function. That takes a little longer and is more tedious than I'd like, but even there, the system makes it much more simple than receipting in our previous software. I should also add that I wish I knew Bloomerang as well as I do now when we started conversion to it. We would have made better choices, but again, I can see how our conversion manager really worked behind the scenes to save us a lot of headaches!

The best option for small nonprofits

製品を使ってみた感想： The fact that we can manage our contact database, membership database, donations, and email marketing all in one place has been transformative for our organization. We were previously using Constant Contact, generic spreadsheets, and Razor's Edge separately to do these functions and we wasted a significant amount of time trying to force these tools to do what we needed and to play nicely together. Customer service and tech support have always been available for even the silliest question, and we've been able to get volunteers from teens to senior citizens confidently entering data for us in a very short amount of time. The set-up period was well-organized: looking back, I wish we had done a few things differently, but hindsight is always 20/20.

良いポイント:

This software is easy to navigate and intuit. It is built with small businesses & nonprofits in mind, which is obvious in it's design. It is great to be able to track so much data about our constituents in one place, as well as to link that data with transactions, contact information, and even email communication. It's not perfect, but it's improving all the time and is so much better than the other many options we tried!

改善してほしい点:

The email builder (event after the most recent update) is pretty primitive and does not provide all of design the flexibility we'd like - we're an arts organization and our visual branding is really important to us. We wish that there were ways to import formatted blocks from one template into another, to change the background color of a single block, or to manipulate the code more easily. I also wish that we had the options to separate types of transactions (we receive payments for art sales as well as donations) more easily so that constituents' purchases could be separated from their charitable giving.

Bloomerang helps grow your nonprofit each and every day

製品を使ってみた感想： I am delighted with my use of the system and I'm glad we made the change from our prior CRM. Transparency for the administrative team, ease of use, and great integrations is bringing lots of benefits in terms of our records, protocols, and our ability to reach our donors.

良いポイント:

Great flexibility allows easy customizations that helps you improve your CRM with usage and time. When combined with easy navigation and fast/accessible reports, Bloomerang is a system that is actually enjoyable to use. That's a big deal for your CRM! Remember - systems that are not used are systems that are not helpful.

改善してほしい点:

The biggest frustration is that the constituent giving statistics via the "summary" views and "Timeline" views is set to the calendar year. For those of us who have a fiscal year different than the calendar year, this framing is not ideal. I've raised the point with the helpdesk and I am optimistic that the improvement will eventually be implemented. For the meantime, it requires patience and a mental "filter" to adjust accordingly.

Bloomerang CRM

製品を使ってみた感想： Bloomerang is a quick and fast resource for donor retention, average gift and reports that tell me who I need to connect with and who loves our work. It helps to identify major donor prospects and who are biggest fans are. We use it to monitor email open and click through rates and to help us evaluate our fundraising goals. It's useful for donor engagement as well.

良いポイント:

Bloomerang is a simple to use CRM system for donor management and communication. I love that I can do donor emails and donation management all in one system. The customer service/help desk is great, always very patient with a non-techy person. Loads of training resources. So many features that a one person shop can find it hard to learn or use them all.

改善してほしい点:

I wish there was a peer to peer fundraising option or integration with more peer to peer platforms, would love to see a text to give option, would love more automated messaging options, would like donors to be able to log in to change their giving options, would like to be able to go into a recurring donation and change it based on the donor's request instead of having to cancel it and have the donor provide their account details etc again. I have lost over $450 per month in revenue because of this. The donation page doesn't allow for any major changes- I would love to see a button that says 'one time' and one that says 'monthly' so that its clearer to donors who want to give monthly instead of a small box they need to check at the bottom of the donation options. I've lost revenue because of that as well- months later had donors tell me they thought they had set up monthly giving.

Great non-profit CRM

製品を使ってみた感想： One of the biggest benefits for our staff is the ability for all to be able to use the system at the same time, and any changes made in the files are immediately stored and accessible. Obviously this was not the case when we were using an Excel spreadsheet for our record keeping. The ability to add a donor's picture to their file is also a great benefit. We have thousands of supporters and appreciate being able to have reference for who they are, especially prior to an event we are attending. Bloomerang is available anytime, anywhere online. So I can open a file on my phone in an instant to reference a picture, an address or phone number, a recent donation, or to know the giving level of a particular donor.

良いポイント:

We are a small agency with 5 employees. We used to use a spreadsheet to track all donations for our agency. After much searching and comparing, we chose Bloomerang as the best option to manage our donor data base. At the time, we wanted to add pictures of our donors for familiarity, but that was not yet available. We were told that would be added in the future, and within the year, it was an added feature in Bloomerang. It is one of our favorite features now. The system is very user-friendly, and anytime we need assistance, or have a question, the Bloomerang staff is very responsive in the live "chat" option and always very helpful. The online free training that is continually available is also great. We recently hired a new staff member who has access to all the beginning level training as well.

改善してほしい点:

One feature that I would like to have, that is not available, is the option to upload a WORD document to send in an email blast. The templates for newsletters, etc. is fine, but sometimes I want to send an event flyer or other custom documents that cannot be loaded in the system.

Bloomerang to the rescue!

製品を使ってみた感想： We are a small shop non-profit and because of Bloomerang's affordability, we have been able to transform our fundraising strategies in ways that we could have never imagined. With only three individuals working on the administrative side (Development Associate, Administrative Director, and President & CEO) and needing to raise just over a million dollars each year, we are dependent on the services that Bloomerang provides us. The customer service team is unbelievably amazing and each and every question is always answered in a timely manner. Each rep takes the time to explain WHY and HOW certain steps are important so that you actually can grow and learn. We just generated our year-end appeal mailing list and on our old reporting program, it took running several reports and then using formulas in excel to remove duplicate records. Countless staff hours used to go into this endeavor but because of Bloomerang and the Bloomerang team, we have our most carefully curated and hand-selected year-end mailing list that we have ever had (at a fraction of staff time nonetheless!) Our team chatted with the Bloomerang staff for 5-6 hours and they answered EVERY SINGLE question. We went from spending 30-40 hours creating this list to no more than 10. For this, we are incredibly grateful. The reporting features have enabled us to better direct our fundraising endeavors and we can send targeted mailings with tailored asks based off of future giving capacity. Our acknowledgement letters have an incredibly fast turnaround time and this simply was not feasible when we were still using our previous database. The ability to add interactions and notes to our donor profiles have helped us form a better understanding of our constituents and have provided us with the opportunity to develop deeper relationships with our donors. We also love that our online donation forms can sync with Bloomerang so that we are able to quickly detect whose given to us. The layout and setup of the system is so simple that we can easily have volunteers or interns hop onto the system to help us clean up our database or add constituents. Going back to our earlier point that we only have three people working on the administrative side, it is so important to us that our system is easy enough for other individuals to be able to work on. Bloomerang came to our rescue and I firmly believe it is one of the reasons that this has been our best year to date!

良いポイント:

Ease of use, reporting features, capacity to add custom fields to constituent records, affordability, ease of generating acknowledgement letters, simple and easy--to-use email templates, online donation forms syncing with database

改善してほしい点:

None (no really!)