--- description: Deskeroを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Deskeroとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [ヘルプデスクツール](/directory/30008/help-desk/software) > [Deskero](/software/131179/deskero) # Deskero Canonical: https://www.capterra.jp/software/131179/deskero ページ：1 / 6\ 次へ: [次ページ](https://www.capterra.jp/software/131179/deskero?page=2) > Deskeroは、さまざまなチャネルからのリクエストを統合するためのシンプルかつ効果的なツールを提供するクラウドベースのソフトウェアです。 > > 評価：112人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Deskeroの対象ユーザー Deskeroは、堅実なチケット・システムに依存しながらも、よりパーソナルかつ有意義な方法で顧客を惹きつけたいと願うあらゆる種類のビジネスを対象としています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 112 レビュー | | 使いやすさ | 4.8/5 | レビュー全体に基づく | | カスタマー・サポート | 4.7/5 | レビュー全体に基づく | | 価格の妥当性 | 4.6/5 | レビュー全体に基づく | | 機能 | 4.5/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Deskero - **設立**: 2012 ## ビジネスコンテキスト - **価格プラン**: $9.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（オンプレミス）, Linux（オンプレミス）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: アラビア語, イタリア語, スペイン語, ドイツ語, フランス語, ポルトガル語, ロシア語, 中国語, 英語 - **利用可能な国**: アメリカ合衆国, イギリス, イタリア, インド, オーストラリア, カナダ, ドイツ, ブラジル, メキシコ, 中国, 日本 ## 機能 - Alerts/Escalation - CRM - Third-Party Integrations - アクティビティ・ダッシュボード - アンケートおよびフィードバック - キュー管理 - コラボレーションツール - コールセンター運営 - サポートチケット管理 - サービス水準合意 (SLA) 管理 - セルフサービスポータル - テンプレートのカスタマイズ - ナレッジベース管理 - フィードバック管理 - ブランディングのカスタマイズ - マクロ／テンプレート応答 - マルチチャネル・コミュニケーション - ユーザー管理 - レポートと統計 - レポート／分析 - ワークフロー管理 - 優先順位付け - 受信箱管理 - 多言語 - 自動ルーティング - 顧客データベース ## 統合 (合計7件) - Adobe Commerce - Gmail - Meta for Business - Twitter/X - WordPress - Zapier - Zendesk Sell ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [ヘルプデスクツール](https://www.capterra.jp/directory/30008/help-desk/software) ## 関連カテゴリー - [ヘルプデスクツール](https://www.capterra.jp/directory/30008/help-desk/software) - [問い合わせ管理システム](https://www.capterra.jp/directory/22/customer-service/software) - [ナレッジベース](https://www.capterra.jp/directory/32454/knowledge-base/software) - [ITチケット発行システム](https://www.capterra.jp/directory/32623/it-ticketing-systems-software/software) ## 代替製品 1. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1758 reviews) 2. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [Bitrix24](https://www.capterra.jp/software/113540/bitrix24) — 4.2/5 (987 reviews) 4. [Salesforce Service Cloud](https://www.capterra.jp/software/136189/salesforce) — 4.5/5 (823 reviews) 5. [TeamSupport](https://www.capterra.jp/software/87908/teamsupport) — 4.5/5 (848 reviews) ## レビュー ### "Used for client support email ticketing help desk" — 4.0/5 > **Mark** | *2016年9月12日* | 経理 | おすすめ評価：9.0/10 > > **良いポイント**: Very easy to use Easy to setup, adding external mail account for incoming mails. Simple efficient layout. This is important when your agents are staring at it all day. Auto allocation of incoming queries is very good. Pricing is great > > **改善点**: None really, we are on the entry package with a few agents and it has been working well for the last few months. > > We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff. The system is quick and efficient. We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after. We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does. If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents. ----- ### "Simple, complete, scalable and customizable with API" — 5.0/5 > **Andrea** | *2020年8月19日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers. > > **改善点**: The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages. > > We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied. ----- ### "Good but not cheap" — 3.0/5 > **認証済みレビュアー** | *2018年2月5日* | おすすめ評価：4.0/10 > > **良いポイント**: Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems > > **改善点**: The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione... ----- ### "Easy process to onboard ticketing system for our clients" — 5.0/5 > **Marc** | *2020年2月5日* | コンピュータ・ソフトウェア | おすすめ評価：9.0/10 > > **良いポイント**: Clean and easy to understand / use interface. Support and implementation went smooth and well documented. > > **改善点**: We are french based company (Quebec) and the french language pack needs a bit of update. > > We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients. By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team. ----- ### "Deskero allows you to measure I.T., so that you can manage it." — 5.0/5 > **Ray** | *2017年7月20日* | おすすめ評価：10.0/10 > > **良いポイント**: Overall, I've had a great experience implementing Deskero as our help desk \& I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. During the setup process, I had several questions, and Nicolo was available to answer each question quickly \& efficiently. > > **改善点**: A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues. ----- ページ：1 / 6\ 次へ: [次ページ](https://www.capterra.jp/software/131179/deskero?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/131179/deskero) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ