キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Paycomとは

Paycomのオールインワン・ソフトウェアを使用すると、パフォーマンスと報酬を結び付けることで、従業員の満足度を高めることができます。

Paycomの製品詳細

良いポイント:

Paycom can do a lot of different things if its configured correctly. It offers some useful integrations and can make a lot of the workflow side of things easier.

改善してほしい点:

I have been waiting 2 months for them to fix a mistake they made on my W2. I was told that it would take 2-3 weeks to fix.

Paycomの評価

評価ポイント

使いやすさ
4.3
カスタマーサービス
4.3
機能
4.4
価格の妥当性
4.3

おすすめ度

8.1/10

Paycomの総合評価は4.4/5です。 (キャプテラに寄せられた902件のレビューより集計)。

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レビューを絞り込む (902件)

Josh
Biomedical Equipment Technician
認証済みLinkedInユーザー
病院、ヘルスケア, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Employee who loves Paycom

5.0 2 年前
動画プレイヤーで日本語字幕を表示できます
Steven
Steven
アメリカのsystem technique
認証済みLinkedInユーザー
経営コンサルティング, 5,001~10,000人規模の会社
使用期間: 2年以上
投稿経路

a good experience

5.0 3 週間前 新着

良いポイント:

It allows the human resources area to have control of the entire database of all employees on the same platform, allowing for better performance and better information capacity to generate payroll and better management of active personnel. Its configuration execution was long but its entire configuration was perfect, which did not allow errors to be generated regarding payroll or personnel due to having tools that manage the processes of each employee very well.

改善してほしい点:

Every update it has had takes a long time to reconfigure but I don't understand why it is because of the tools and information that is handled, the entire execution process has always been perfect without failures

Paycomからの返信

3 週間前

We're happy to hear Paycom has helped you and your organization have better performance and be more efficient. Thank you for the 5-star review!

Debralynn
アメリカのController
非営利団体運営, 51~200人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Review of the newly implemented Paycom system

5.0 2 か月前

製品を使ってみた感想: From sales, to purchase to implementation and go live it remains a great experience.

良いポイント:

The reporting package is above and beyond. The tracking feature has enhanced our reports exponentially.

改善してほしい点:

The multiple authentications to log in and repeat phone calls.

Paycomからの返信

2 か月前

We're thrilled to hear your Paycom experience has been great from start to going live. We appreciate your partnership and thank you for the 5-star review!

Jennifer
アメリカのInsurance Coordinator
健康、ウェルネス、フィットネス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Not my favorite

3.0 先月 新着

製品を使ってみた感想: We switched to paycom from paychex flex because we thought it would be better but their support personal was awful so we switched back to paychex flex.

良いポイント:

The app was easy to use and it always logged in easily.

改善してほしい点:

The payroll part of it took our payroll person all day to do payroll.

Paycomからの返信

先月

Jennifer, we’re disappointed to read your review. We hold our product and service to a high standard, and we'd like to learn more about your review. Please reach out to us at [email protected], and a member of our team will be in touch.

Caroline
アメリカのHR Director
ホスピタリティ, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Good Software , Bad customer service

4.0 4 か月前

良いポイント:

The platform itself is very good and easy to navigate. I have worked with every platform out there and Paycom is one of the easiest to use. It's intelligent and compliant with ACA and taxes. The user side is also very easy to navigate for our employees

改善してほしい点:

There is never anyone to help me when I need help. our representative would change all the time and were never available when I needed real help

Paycomからの返信

4 か月前

We're happy to hear you're enjoying our product, Caroline! Paycom's goal is to provide excellent customer support and we'd like to help. Please contact us at [email protected], and a team member will reach out.

Katrina
Katrina
アメリカのHuman Resources Generalist
認証済みLinkedInユーザー
病院、ヘルスケア, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

Paycom improves by unifying the tasks of the HR team

4.0 10 か月前

製品を使ってみた感想: Because with Paycom, we are able to maintain HR compliance in today's complex business environment. We trust them with some of our most sensitive employee data because of the way their platform has evolved and progressed over time.

良いポイント:

Paystubs, upcoming payments, and requests for accrued vacation time are all easily accessible. This is also used on a daily basis for employee time tracking and the administration of company records relating to salary and benefits.

改善してほしい点:

The app's interface can be confusing to new users who haven't watched a tutorial video. Clocking in only works when we are directly linked to the firm's wifi, which is annoying, but may have been intentional on the part of the organization.

Paycomからの返信

10 か月前

Katrina, it's great to hear Paycom has positively impacted you and your organization's payroll process! Thank you for the 5-star review, and for entrusting us with your HR needs.

Nathaniel
アメリカのJr. Systems Administrator
電気・電子機器製造, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Paycom is the better alternative

4.0 先月 新着

製品を使ってみた感想: Overall I have really enjoyed the ease of use and streamlined experience.

良いポイント:

Paycom has all the same benefits that the big names like ADP have for a better price.

改善してほしい点:

PTO accruals and usage is somewhat confusing.

Paycomからの返信

先月

Nathaniel, we're happy to hear how Paycom has been the better alternative for your organization! Thank you for the positive review!

Morgan
アメリカのHR Manager
化学, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Streamline into one system!

5.0 2 か月前

製品を使ってみた感想: Amazing - from start to finish! Very efficient and timely.

良いポイント:

The customer support was amazing. [sensitive content hidden] were an amazing team.

改善してほしい点:

The timesheets were difficult to read for overnight employees.

Paycomからの返信

2 か月前

Morgan, we're thrilled to read your review! We're especially happy to hear you've had a positive experience with our customer support team. Thank you for the 5-star review!

Megan
アメリカのProgram Coordinator
非営利団体運営, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

Paycom meets all of our expectations!

5.0 2 か月前 新着

良いポイント:

I love that we have a dedicated specialist, how our implementors are very forthcoming and open about Paycom, the navigation, and usability of Paycom.

改善してほしい点:

If there was a better way to complete expenses for supervisors, as this is apart of my role, that would be better. Something that allows us to edit, review, and submit expense reports on the behalf of others more smoothly and easily - without extra steps that may be unnecessary or unavailable.

Paycomからの返信

先月

Megan, we are glad to hear you are experiencing top-notch service from our team. Thank you for the 5-star review! If have any additional questions, please reach out to our team at [email protected].

Sara
アメリカのAssociate Veterinarian
獣医, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

User-Friendly Payroll Software for Employees

5.0 2 か月前

製品を使ってみた感想: As an employee, overall this is a simple user-friendly program for managing compensation and I've been happy with it in the 6 months we've had it in use.

良いポイント:

Very easy to use as an employee. Easy to access current pay stubs, total pay, withholdings and contributions for the year. The "Approve my Check" function is very nice to make sure there are no errors before paychecks are processed.

改善してほしい点:

I have not had any significant issues with the software.

Paycomからの返信

2 か月前

We're happy to hear how Paycom has made accessing your information so convenient, Sara! Our mission is to simplify the employee experience, so we're glad to hear this has been your experience. We appreciate your review!

Marilyn
Marilyn
フィリピンのBusiness Woman
認証済みLinkedInユーザー
消費財, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

User friendly and good for employees management.

4.0 2 か月前 新着

製品を使ってみた感想: Paycom is easy to use and user friendly. The features of this application is simple and can use by everyone.

良いポイント:

It is good for payrolls, time and labor management. Better to use for managing talents.

改善してほしい点:

sometimed there is a user error or glitch.

Paycomからの返信

2 か月前

Our mission is to simplify the employee process and eliminate unnecessary tasks for the HR and payroll teams. It's rewarding to know Paycom has been able to accomplish this for you, Marilyn! We appreciate your positive review. Thank you!

ANTONIO
アメリカのSenior Designer
建築資材, 201~500人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

It pays to use Paycom!

5.0 5 年前

製品を使ってみた感想: Paycom has made everything related to HR easier. Whether it's payroll, benefits, SOP's, document signing even business process tutorials, everything is in one place now and easier to access and interact with.

良いポイント:

Paycom was, at first, difficult. Like any new software you want everything to be where it was before. It wasn't. However with just a few short uses and the tutorials I realized that it was easier, faster and better organized than the software we were using before, which was online based instead of app based. Thank god we switched to Paycom, which made all of our business lives related to HR processes faster, easier and more efficient.

改善してほしい点:

Once I learned it I have not found anything to complain about. Okay, the fingerprint log in doesn't always work perfectly. :) There.

Paycomからの返信

5 年前

Antonio, thank you for the raving review! We are thrilled that you are enjoying your Paycom experience!

KIMBERLEY
アメリカのSystems Implementation
運輸、トラック、鉄道, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Extremely Robust HR and Payroll Software!

5.0 3 年前

製品を使ってみた感想: Paycom representatives take the time to work with us on an individual basis to not only show us how to set up the features to our unique needs but they also performed training sessions with all of our staff.

良いポイント:

The Paycom package has a multitude of different modules that you can either opt-in or out of making this completely customizable to your needs. Its integration with Great Plains to export payroll makes processing our payroll a lot less manual and saves us considerable time. The Employee Self Service feature puts the employee in control of their time off requests, direct deposit information, personal information, etc without the need to fill out manual paper forms. The employee's entry in the Employee Self Service updates their information immediately without interaction with our corporate HR department.

改善してほしい点:

The setup of all of the features is a bit time-consuming but worth it in the end. The system is extremely robust and like all robust systems, it takes some time to get all of the features set to meet the unique needs of an organization.

Paycomからの返信

3 年前

Thank you for the 5-star review! We're glad you are enjoying our customer service, and we're happy our software has helped streamline your payroll process. Feel free to share any enhancements you'd like to see with our team at [email protected].

Corey
アメリカのGeneral Manager
ホスピタリティ, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Everything you need, and probably then some.

5.0 2 年前

製品を使ってみた感想: Paycom is a very useful tool, both as a manager and as an employee. It's functionality often exceeds the ability of the user. It is the most comprehensive program I've ever used to manage Payroll & execute Human Resources tasks.

良いポイント:

Paycom is a comprehensive tool that allows you to easily track & manage payroll expense, the most controllable expense in our line of work. From clocking in & out, to procuring their own tax documents, the entire process can be done by an employee with a mobile phone using their app. However, this may create more work for those who manage employees that aren't so "tech savvy".

改善してほしい点:

"Two Factor Authentication" is child's play compared to what Paycom makes you go through. Trying to remember arbitrary payroll codes and dealing with constantly expiring passwords & security questions lead to team members constantly asking management how to login to their own Paycom. In addition, due to it's exceptional functionality, the reporting system can often be overwhelming and slightly confusing. It may take several attempts to fine tune the report you're trying to produce, but at least once you've figured it out, you can then save that template for future use.

Paycomからの返信

2 年前

Thank you for the 5-star review, Corey! We're happy to hear our comprehensive software is helping your organization easily track and manage payroll. We're open to feedback and hope you will share your thoughts further with us at [email protected].

James
アメリカのCFO
消費者サービス, 201~500人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Beware of Cost and other claims

2.0 9 か月前

製品を使ってみた感想: We have had a bad experience with Paycom. They are a petty, unethical company. The salespeople do not accurately represent the costs of the system. Paycom over billed us by $100K in the first 12 months of the contract because they put the “wrong” rates in. Shame on us for not noticing this sooner, but when we did they would only pay us back $75K over 3 months! They said $25K of the disputed amount we “signed” up for. The implementation was also sloppy as many of the integrations that they had promised were not working. It was a revolving door of consultants trying to help us. I will give them credit for having a good mobile app and marginally better reporting, but if you are with ADP or UKG, think twice about switching. I am happy to talk about my experience.

良いポイント:

Mobile app is good as is the reporting in general.

改善してほしい点:

Fees that were charged were wrong and sales people did not thoroughly explain the billing process. Very opaque.

Paycomからの返信

9 か月前

Hi, James. We've connected with the team serving your organization and understand they have been in contact with you to help resolve your concerns. We recommend working with them as they will be able to assist you. If you need anything further, please email us at [email protected].

Natalie
アメリカのAdmin
ファシリティサービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

STAY AWAY!! Lies, lies, lies: Potentially powerful product lacks support to resolve issues or run as promised

2.0 5 か月前

製品を使ってみた感想: I have never experienced a worse, more unsatisfying service experience in my personal or professional life than I have with Paycom. If it was easier to switch away from Paycom, we would have been with a competitor once I realized that Paycom's business is selling lies. Paycom operates with no integrity. A review of our account would show thousands of written and verbal communications regarding an array of issues that spans nearly everything Paycom is supposed to do for us, but it's staff is either too busy or too unfamiliar with the Paycom software to fix most of the issues. Lack of movement on these issues has been communicated to varying levels of management on multiple arms of Paycom's hierarchy. Our issues started during implementation with a backend setup person who encouraged our company to break laws because he did not know how to properly calibrate settings to match legal guidelines. It seems like nothing he did was correct. Here we are 2 years later with many of the issues still unsettled and we as customers still voicing our concerns whenever we have time to follow up on the trail of unresponded to communications. Despite all this, Paycom has never offered credits for any of these issues nor solutions for many that are still outstanding. I am repulsed every time I see an ad for Paycom knowing that they are spending money to scam new, unsuspecting customers into signing on rather than using those funds to properly train staff. If Paycom's poor organizational design and policies weren't bad enough, they also seem to be hampered by inadequate infrastructure. Both winters that we have been with Paycom, they have not been able to to operate with full functionality because the staff (which they claimed was local) is unable to get to work due to the seasonal freezes and bad weather that has been increasingly frequent in Texas. During these times, it seems as if much of the staff works from home since they cannot make it to the office. In our case, our assigned representative did not have the ability to work from home and became unreachable during the crucial end of the year period when we needed assistance with tasks such as correcting W2s, setting up special funding arrangements to accommodate the holidays, and updating the many new minimum wages in all of our different jurisdictions. I feel for those who are personally impacted in these situations, but payroll is the type of function that you have to be able to depend on all of the time. This company is such a joke.

良いポイント:

Bi-lingual (English / Spanish) Potential to be accommodating of most anything you need it to do in the payroll arena

改善してほしい点:

Horrible customer service - Paycom is so customizable that representatives are unfamiliar with how their own software works or how changing one setting will impact other settings They sell it like your assigned representative will assist you with things, but in reality, it is hard to get a hold of your actual rep and when you do get a hold of someone, they usually just try to make you do everything yourself. It seems like they do this so that they can later say that the customer made the change and is responsible for any of the ramifications even if you did what you were told to do.

Paycomからの返信

5 か月前

Natalie, we’re disappointed to read your review. Paycom service teams are dedicated to providing outstanding product support, and we take all feedback seriously. The experience you describe does not match our service standards. We'd like to connect with you in order to resolve your concerns. Please email us at [email protected], and a member of our team will be in touch.

Terri
アメリカのMarketing Coordinator
不動産, 11~50人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Paycom is Simplicity

5.0 11 か月前

製品を使ってみた感想: Overall Paycom has been easy to use and exactly what we needed to get our Payroll & HR started. Its great for small businesses.

良いポイント:

Paycom is a user friendly, quick set up platform to process payroll, employee management & time tracking.

改善してほしい点:

The initial set up help was great, but once you get going, finding help can be frustrating. You are passed from one person to the next instead of someone who knows your account. I think your onboarder should also be your go to for more than the first few weeks.

Paycomからの返信

11 か月前

We are happy to hear that our product has been easy to use. Your satisfaction is our priority and we appreciate your input to improve our services. We'd like to learn more about your feedback so we can properly address your concerns. Please reach out to us at [email protected], and a team member will contact you.

Frank
アメリカのController
非営利団体運営, 51~200人規模の会社
使用期間: 1年以上
投稿経路
ソース:SoftwareAdvice

Paycom is truly full-service payroll software

5.0 3 年前

製品を使ってみた感想: Wouldn't want to be with anyone else. From the sales staff, to implementation, to our current reps, they know what we need, and provide not only quality customer service, but the software truly meets all of our payroll and HR needs, and has been thorough in every way.

良いポイント:

The fact that everything is all together on one database, no moving between platforms for information. The same information for payroll is available for HR and vice versa. Also love the phone app, including manager ability to approve time via the app.

改善してほしい点:

Couple reports not built-in to give us the ability to know allocated wages for a government program. Also, it is a bit costly compared to most payroll software companies.

Paycomからの返信

3 年前

Thank you for the review! Helping streamline HR processes and eliminating manual tasks are some of our top goals. We're glad our software has been beneficial for your organization and we appreciate you sharing your experience!

Kristin
アメリカのOffice Administration
建設, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

So far it's the best payroll company I've used

5.0 3 年前

製品を使ってみた感想: Great customer service. I haven't used all of the functions available yet such as onboarding a new hire but overall I'm very pleased.

良いポイント:

Online portal & payroll processing, vast report options, mobile app, EE file management.

改善してほしい点:

When researching Paycom the only negative review I seemed to come across was difficulty with the software. To a non-tech savvy person I can see how this would be true but the staff were absolutely great about scheduling times to train me and go over any questions I had. They also made sure to have me go through necessary functions rather than just sit & watch.

Paycomからの返信

3 年前

A simple, easy-to-use software is our top priority at Paycom and we are glad our mobile app has helped you access everything you need. Thank you for the 5-star review!

Ricky
Ricky
アメリカのSr. Manager, Project Management Services
認証済みLinkedInユーザー
情報サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Human resource management simplified

5.0 6 年前

製品を使ってみた感想: Paycom is a wonderful tool for small to medium organizations looking for a single system to manage Human Resources related tasks and processes. Employees spend less time managing their time, information, and benefits which results in more productivity. Performance management has become more visible organization-wide

良いポイント:

Performance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, Paycom allows me to add notes throughout the year so end-of-year performance reviews become a snap. We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy. Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way.

改善してほしい点:

We've recently tapped into Paycom's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training. Paycom's UI design and navigation feels outdated compared to similar software.

Paycomからの返信

6 年前

Ricky, thank you so much for your positive and detailed review of the partnership between your organization and Paycom. We will share your feedback regarding our training content and product development teams. We also recommend the resources on the Paycom blog and the HR Break Room podcast regarding the topics you mentioned. Please reach out to your Paycom specialist if you have any additional questions or feedback.

Karissa
アメリカのPresident
食品、飲料, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Bait and switch, twice

3.0 4 年前

製品を使ってみた感想: Bait and switch, twice now. Do not recommend.

良いポイント:

Client specialist is excellent at responding.

改善してほしい点:

Beware this is a company that seems to be having some internal changes to its policies and practices. The first sign is when our sales person quit. Upper Management and local sales team members blame others instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice. We should have gone with Paylocity which was considerably less expensive but chose this company because it had excellent reviews and we were told that our price point would not change, that Paycom does not raise their prices on existing clients. Lie. Just received a notice of a 3.8% after one year. We were told price would only increase if we opted to use any future add on features they developed. We were also misled and told that what we signed on for included all the modules they offered at the time of signing. Another lie. When we went to get training on some of these features, we were told we didn't have them activated even though we provided email proof with our sales person that we were expecting to have access to these modules when we signed on. I do not trust this company. A little over a year with them and we've had two major issues where we've had the bait and switch pulled on us. Software is ok once you're trained. We've experienced payroll glitches with incorrect amounts being shown as being removed from our bank but all three times it was caught and fixed in time thankfully. I cannot recommend this company.

Paycomからの返信

4 年前

We're saddened to see this as your experience, as what you have described does not meet our expected standards. We pride ourselves on cultivating strong partnerships with our clients through our commitment to transparent communication. We would love the opportunity to learn more about your feedback and how we can help to improve your experience. Please reach out to us at [email protected]. We look forward to speaking with you, Karissa!

Jessie
アメリカのAssociate Director of People Operations
非営利団体運営, 51~200人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Great at first

4.0 6 か月前

良いポイント:

I loved how i could call their customer service line and get an agent within 1-2 minutes. I used to have to wait 40+ minutes with ADP.

改善してほしい点:

They do not keep us compliant. When we need a new earning/deduction set up they ask us to fill out paperwork regarding how it should be taxed. I am not a tax expert and do not have that information. I hoped i could tell Paycom what i want and they would be able to set that up for us, but this is not the case.

Paycomからの返信

5 か月前

We hold our product and service to a high standard, and we'd like to learn more about your review, Jessie. Please reach out to us at [email protected], and a member of our team will be in touch.

認証済みレビュアー
認証済みLinkedInユーザー
非営利団体運営, 51~200人規模の会社
使用期間: 6~12か月
投稿経路
ソース:GetApp

A HRIS System That WORKS!!!

5.0 4 年前

製品を使ってみた感想: In February of 2020, we were introduced to our Transitional Specialist and that was [SENSITIVE CONTENT HIDDEN]. WOW!! What an exceptional person and specialist [SENSITIVE CONTENT HIDDEN] is. From the first meeting/training to the last meeting/training, she was able to teach, explain and get back to us on questions quickly which was always above and beyond. [SENSITIVE CONTENT HIDDEN] was very clear on what she needed up front and was never hesitant to clarify things that were not clear to her. The one thing that stood out was the system that we had was not user friendly when it came to pulling certain information out to send to Paycom but that did not stop her from making it happen. Her work ethic was always professional and positive. Trainings were easy because she always took time to explain why each step was important as opposed to just click here and move on. Her note taking while training was happening impressed us because she never started a new training session each week without handling last week’s questions. She always had the items fixed or had the questions answered. [SENSITIVE CONTENT HIDDEN] is incredible not only on the trainings but she always gets back to our emails in a timely manner every time!! Turnaround time and getting straight answers from [SENSITIVE CONTENT HIDDEN] was so refreshing since our old system did not offer that. We are confident that the Paycom team all follow this policy. Paycom is a phenomenal HRIS system!

良いポイント:

In every aspect from payroll to recruiting to onboarding Paycom understands the importance of people's time. Paycom functions are quick and easy to use. The approval process from department to employee is simple and easy. The phone app is quick and employees do not have to spend time looking for what they need, everything is laid out in a clear manner. Applicant tracking is easy from start to finish. Our company also has the expenses part and for our team it is really easy to work from their phone and then submit. Payco definitely has many different components but each one is easy to use. This is a great investment because it is all at your fingertips. The last part is you don't have to get all the components at once you can customize the system to work for what is right for your company.

改善してほしい点:

So far I do not have any cons. I am impressed with how the company runs.

Paycomからの返信

4 年前

We're thrilled our software has helped streamline your HR initiatives! Thank you for the 5-star review!

認証済みレビュアー
認証済みLinkedInユーザー
保険, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路
ソース:GetApp

Paycom is the One Stop Shop!

5.0 5 年前

製品を使ってみた感想: Our previous vendor was built off bolt on modules, not products they developed. This vendor didn't allow for online signing of new hire paperwork, didn't have a built in electronic I-9, had separate time and attendance and PTO tracking. It became a full time job just to keep up with their time and attendance and PTO tracking. When we were shopping for new HRIS software we knew we wanted one system and Paycom was the only one we found that was truly one system. Since bringing in Paycom we have moved into the digital age! With all the efficiencies we have found utilizing Paycom we have been able to save on overhead and have maintained an open headcount for the HR department. Not only is the software top notch but we love having top notch customer service as well! Not only do we have a dedicated payroll specialist that we can contact for day to day questions and assistance but we also have a Customer Relations Representative (CRR) that is available for onsite training and overview of the system to ensure we are getting the most of the system and fully utilizing the products we purchased!

良いポイント:

Paycom is the one stop shop for HRIS systems. From posting job opportunities, tracking applicants through the interview process, onboarding, and the entire employee life cycle, Paycom has it all. Just when you think it can't get better they do a monthly release that makes you go "wow!". They are innovative and always looking for ways to make the HR professional's life easier!

改善してほしい点:

One area of focus I would recommend would be more content development in their new LMS module. The module itself is really user friendly but having content is the toughest part of building an LMS. Having more pre-built content would help utilize the module quicker.

Paycomからの返信

5 年前

Thank you for the 5-star review! We're happy to partner with you to be your ?one-stop shop? payroll and HR technology solution.

Alberto
Alberto
アメリカのMarketing Project Coordinator
認証済みLinkedInユーザー
不動産, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Paycom handles forms excellently

5.0 昨年

製品を使ってみた感想: Paycom was the payroll service we used. They are trained to complete all the forms, calculations and procedures and do it correctly. The difficulty of the operation lies in taking on the heavy lifting of processing our salary so that I can focus on building my company. We transferred from ADP to Paycom and the decision was absolutely the right one. I wanted to be treated like I was local and not like I was a number or an abstract entity. Paycom fits the needs of a small business and meets the needs of a small business, thus meeting my requirements. Over three years of experience with Paycom has been rewarding for all involved. We have an excellent relationship and I feel that Paycom respects my employees' time, is efficient and professional at every opportunity. Paycom takes care of calculating, paying and filing payroll taxes, wages and computations, and does it successfully the first time.

良いポイント:

I researched the qualities of ease of use, cost and being a proven provider, plus I have to tell you that Paycom delivers on all fronts for my small business. Payroll runs in just a few minutes and if anything goes wrong, my representative communicates quickly and efficiently to prevent anything from intercepting our employees' payroll accurately and on time. Paycom is a security and law focused kind of company, knowing this makes me feel comfortable that security is a priority, just like for our restaurant, it's important to them.

改善してほしい点:

My rep discussed the readability of the reports with me at the beginning of 2017 and immediately my concerns were addressed and resolved. If you give Paycom good reviews, they fix the problem right away.

Paycomからの返信

昨年

Hi, Alberto. We appreciate your advocacy! It's great to know that our customizable software fits the needs of your small business. If you have any more feedback, please share it with us at [email protected].

Casey J.
Casey J.
アメリカのSenior Talent Development Specialist
認証済みLinkedInユーザー
非営利団体運営, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

User friendly - yet powerful.

5.0 5 年前

製品を使ってみた感想: When my organization switched to Paycom, I was one of the first people to learn how to use the system as a staff trainer. The process was quick and painless, and I was able to use the user-friendly interface to provide knowledge transfer to a wide variety of staff. Personally, I find the interface enjoyable as I manage my own time and benefits. I use the desktop application, as well as the mobile interface - both being simple and easy.

良いポイント:

I have used other payroll/HR/Benefits applications, and Paycom has been the most useful by far. As a middle management end-user, I have found that navigating through the employee and client portals to be simple and efficient, which is something that is quite helpful in our fast-paced environment. As a staff trainer, Paycom is also easy to teach to our front-line staff who have a wide variety of experience with the use of technology.

改善してほしい点:

I really cannot say that there is anything major that I dislike about the software. A minor aggravation can occur when you login to the application (we do not use a SSO) from a new terminal, and you must answer security questions with perfect syntax, lest you be locked out temporarily.

Paycomからの返信

5 年前

Casey, thank you for the review! We are so glad that you are enjoying your Paycom experience! Please, feel free to share any additional feedback you may have with us at [email protected].