SimplePracticeのレビュー

Does a lot.

製品を使ってみた感想： Good overall. The one other thing I would like to mention is that you can’t get a live help from Tech support in real time. You can “attend” virtual classes, sign up for live classes (which I haven’t done. Time thing) and if you have a question, you can submit it to a chat community (not helpful, not enough docs so they responses are non-relevant) or you submit an email to technical support and they write back. Here’s the catch. You have to respond to their response right away or if you miss the 2; hour window they consider your request “satisfied” and they move in. My suggestion would be to hire more live real time tech support. And if you want to add physicians, consider adding eprescribe and a lab interface. Just my suggestions. There are lots of reasons to not cater to doctors, but if Simple Practice would want to do that, a few small fixes could make this a very usable and more complete package.

良いポイント:

Nice and plain in a lot of ways yet let’s you do these things: Set up your own intake forms, diagnostic codes, billing forms, scheduling, a secure patient portal so when patients contact you, you can send them a secure link they can use to sign your consent forms, pay you using a credit card which you don’t have to handle, schedule a session, and do a telehealth visit in a secure HIPAA compliant way. There is also a way to do billing so bills can be submitted to an insurance company.

改善してほしい点:

Simple practice is designed for mental health professionals and non-MD’s mainly, so as a psychiatrist, it does MOST but NOT ALL of the things I need for a telepsych practice. For example, I cannot e-prescribe, order labs or review lab results using simple practice. But that’s okay. They never claimed it could be used for this. So I am still getting off the ground with my own practice and will probably just use some work arounds such as writing paper scripts for now, and this is fine unless I get a patient who needs clozaril, lithium or delante, at which time I will need to get lab ordering and reviewing capabilities from somewhere else. So the thing is this. Simple Practice does a lot of things. For a psychotherapist non-prescriber, it would pretty much do everything you could ever want a platform to do. For a psychiatrist, it hits about 2/3 of the total function domain needed. For internal medicine, family medicine or endocrinology I would definitely recommend doing something else. They make no claims to physician specific and the main reason I picked it is for the telehealth and the billing simplification and the collect payment without touching money feature.

Easy-to-Use, Customizable, and Well-Intergrated

製品を使ってみた感想： Overall, this is a great product. I'd just recommend a few minor adjustments and it would be the perfect EHR!

良いポイント:

I really love the intuitive calendar management. I can 'drag and drop' appointments and can easily set recurrences and move recurring appointments. I also love the 'Load Last Note' feature where I can save time on filling in standard fields and concentrate more on the weekly/bi-weekly changes in information (i.e. client progress, client needs).

改善してほしい点:

I would improve the Telehealth app. The Telehealth app seems to malfunction quite frequently when clients are using their phones to join appointments. I have also noticed that my video glitches quite frequently. I would also improve the 'Share' function on Telehealth. It is very hard to screenshare and use it for sharing worksheets and handbooks.

Simple Practice, Easy to Use

製品を使ってみた感想： It has been good and smooth. Easy to submit new claims and follow ups.

良いポイント:

Is very easy to use. All the information is easy to find.

改善してほしい点:

Process about deleting a claim. It is too difficult.

Simple says it all, easy to set up for solo providers

製品を使ってみた感想： Simple Practice is fundamental and ideally suited for small practices not credentialed with insurance companies. It excels for solo providers, offering numerous features that many EHRs typically charge extra for, all while being highly affordable.

良いポイント:

Simple Practice is straightforward and user-friendly. Its setup is convenient, reducing unnecessary stress and simplifying error correction. Therapists may find it particularly beneficial, especially if they provide super billing or accept private payments.

改善してほしい点:

Accidentally deleting items can be problematic, especially when in a rush or with patients waiting, as retrieval can be difficult. The calendar system would benefit from improved templates to reduce the need for manual input, which currently creates excessive administrative time. The ability to apply changes all at once, rather than individually, would also be advantageous.

staff intake nurse and educator

製品を使ってみた感想： some what difficult to chose from the drop panel and pick the diagnosis i need to fit the client

良いポイント:

it is very simple i like that it is real easy to use and i am able to make simple notes

改善してほしい点:

not able to program to fit paperless business also i have trouble fitting the diagnosis with a intervention and goal sometimes

Outstanding product at an affordable price

製品を使ってみた感想： Initially hesitant to adopt SimplePractice, I was accustomed to and comfortable with another EHR system. However, upon making the transition and familiarizing myself with the platform's navigation, the evident ease of use quickly became apparent.

良いポイント:

I spend significantly less on this software compared to a similar product I used before. It's user-friendly, and the customer support team responds promptly to my inquiries.

改善してほしい点:

The current system lacks user-friendly features that would facilitate a smooth document submission process.

Simple Practice: The Best And Easy

製品を使ってみた感想： Love it, easy to use and customer support is amazing

良いポイント:

Clearly laid out, well defined and comprehensive with practice features

改善してほしい点:

need more video simulations and role play training scenarios

Business Owner

良いポイント:

Once set up, Simple Practice was easy to use.

改善してほしい点:

It's difficult to get your company set up on the platform.

It's an ok app for what it does

製品を使ってみた感想： not great, not terrible. I find the app to be simple for a small provider, but not stellar for the clients.

良いポイント:

easy to see billing and insurance papers

改善してほしい点:

I don't always see my notifications I sometimes need to hunt and peck to find what I'm looking for from my provider

Excellent for scheduling

良いポイント:

It's an excellent product for schedulling!

改善してほしい点:

There is a big learning curve in the beginning.

Overall great software that could use a few improvements

製品を使ってみた感想： Overall, I have been happy with Simple Practice. I wanted a place I could handle paperwork, notes, billing, scheduling, and secure video and messaging--this has got it all. It's priced fairly, and so far has been more consistent than more expensive competitors. The support staff is helpful and quick to respond, but I would like to see clients have direct support access so that I am not having to be a middle person when they have technical issues. (I was told they try to limit client contact for privacy reasons, but with a BAA and informed consent in place, I don't see how privacy would be an issue.) The biggest change I would like to see is for clients to be able to upload and send documents. This is something I'd imagine multiple users would appreciate as many of us are offering telehealth and need to have a copy of each client's ID. Also, it would be more convenient for providers if clients could access their demographics so that the provider is not responsible for making changes whenever they'd like to opt in/out of text or email alerts. Finally, I'd like to see the consent documents moved out of the client portal and with the other forms so they are more easily accessible for updating.

良いポイント:

Mostly user-friendly, responsive and helpful customer support, customizable templates, clear video, easy client onboarding and billing, great value for the price

改善してほしい点:

Placement of consent documents is awkward and not intuitive. I would like the client to be able to send documents to me, access tech support, and change their demographic info and opt in/out choices.

Not Bad, but I miss Epic

製品を使ってみた感想： So far, I've only created templates, added clients, and input insurance information. I'm moving on to billing next week so I'll know more then. I would add that I really appreciated the half-hour in-person tutorial (via zoom) I received near the end of my trial period.

良いポイント:

There are many things I like about this EMR: the format is pleasing and (mostly) intuitive, the side bars are handy, and the trove of FAQ's and videos is astounding and often very helpful.

改善してほしい点:

The templates limit the user to certain forms and give fairly small boxes for narrative responses. I used to use EPIC and I miss being able to populate an open page with my template and add/adjust it as desired, like a Word document. I also wish the calendar allowed for more detail--like, a different color for intakes vs follow-up appointments would be really nice. Or, there could be a code before the client's name in the calendar slot--like, 'I - Jane Doe' and 'F - John Doe'. I also wish that the end time of the appts was more clear. I like to schedule a 15 min break between my appts and the "Weekly" view is definitely better than the "monthly" view for this, but still not as clear as I would like.

Simple Practice for SLP

製品を使ってみた感想： Overall would recommend to anyone with a small practice who is willing to put the time/effort into creating their own templates.

良いポイント:

Overall this software is very intuitive. It's relatively easy to customize and I love having my documentation in billing all in one place for such a low cost. The customer services is exceptional. Anytime I have a question I simply send a message and link and I have a helpful response within 24 hours.

改善してほしい点:

As a pediatric SLP, I have had to create my own templates for pretty much everything due to insurance requirements and the nature of my assessment and treatment. This can be time consuming for sure. I would love to be able to use the telehealth software, but I really need to be able to give the kids remote control in order to keep them engaged and as far as I know that isn't a feature at this point. The billing can get confusing, but the customer service has been incredibly helpful with this and I feel it's mostly due to the complexity of the billing for that client more so than the software.

Great get started product

製品を使ってみた感想： I recommend this product to anyone starting off with their business. It is a good resource for a thriving business as well. But when starting off everything is so overwhelming, yet Simple Practice makes it smooth and stress free.

良いポイント:

I love how it has all that I needed to get my coaching business started. Easy set up of appointments and billing options. Very easy. Very helpful when feeling overwhelmed with starting a business up and running. I have gone from a brand new business to a thriving coaching business with the help and ease of Simple practice. It links into my apple calendar and my google calendar. It sends a reminder and link to my client. The billing system is smooth.

改善してほしい点:

I have had a few glitches with the reminder app. Sometimes the extra features are not translated from the phone app to the overall system.

A cluster from start to finish

製品を使ってみた感想： Originally as a sole provider- it was OK, that was before it got sold. Now it is a different company and it is HORRIBLE. They don't know what they are doing and they don't even know the basics of billing. It is a total mess- and it is a fraud for them to be saying they can do the billing with this software, because they clearly cannot.

良いポイント:

For solo providers, maybe passable. Horrible for groups

改善してほしい点:

The billing is a total cluster and now so is customer service, outsourced to the DR. Your bills go through APEX EDI clearinghouse BUT the ERAS supposedly come back through Change Healthcare- two different clearinghouses- special fees with that, of course. Our company was never set up properly nor advised of this and have had no ERAs for more than 10 weeks now. ALSO they incorrectly set up the billing and mislabeled NPI2 so that we were getting denied for about 1/3 of our claims. And when we discovered this, they told us it was our problem- even though THEY set up the billing and we gave the correct information.

SP for SLPs

製品を使ってみた感想： The tech support has been very prompt and thorough as I have been learning the software. I think SP is willing to make adjustments to make this software more customized to SLPs so I bet it will only get better with time.

良いポイント:

It has almost everything in one place (px docs, records, claims, appointments, reminders, intake forms, patient portal)

改善してほしい点:

eval templates for SLPs is poor (I like how clinicsource formulates the patient info at the top, you can copy over from previous eval and edit, and there are checkboxes + templates for evals but SP is not like this to my knowledge), SP does not tell you at the top of each note how many visits remain or the expiration date on the auth, you cannot change the place of service or code at the top of each note,

Comprehensive Software for my Solo Practice

製品を使ってみた感想： I tried a number of different software platforms, and SimplePractice was the most comprehensive and easy to use.

良いポイント:

The Calendar is easy to use and the Client Portal is very convenient for clients to complete paperwork.

改善してほしい点:

The Video Telehealth option did not include key features and was expensive and nagivation of creating forms was difficult

Private Practice Mental Health Counseling

製品を使ってみた感想： It was an okay system when I was a small, solo private practice. It has not grown with me and that's disappointing. I asked early on if they were considering offering a group format and was told it was something they were looking at doing, but in the last 2 years there have been no moves that direction. There are other issues such as my particular license (LPC) was not an option. I had to have them manually add it on their end to get it to populate on my signature. There are nearly always "workarounds" offered when I contact them about issues, but I don't want workarounds. If you don't mind that, it shouldn't be a problem.

良いポイント:

I like the price of Luminello give the features included such as online scheduling, client portal, appointment reminders, billing and payment tracking.

改善してほしい点:

1. Only one professional can use the CL's email address: If another professional inside or outside your practice uses Luminello and you "share" a CL (ie referral from a psychiatrist for counseling and that psychiatrist uses Luminello in their practice) you have to ask the CL for a different email address because Luminello will not allow you to use any email already in use. The CL then cannot use their preferred email and must give a secondary email which is off-putting to CLs. This is true within the practice as well. If one provider saw the client first and then later referred the client to a different provider, the new provider cannot use the same email to set up the client's account in Luminello. Again, off-putting. 2. Number one happens most in the case of siblings. We see children in our practice. If I'm seeing one child and another Th is seeing the other child, only one of us can invite the parents to the portal and the parents can then only see information about one child. 3. Number 2 relates to seeing kids of divorce: the system only allows one email per client, so when seeing children of divorce only one parent can be invited to the portal. 4. The system itself is slow and clunky. It's slow to refresh and there seem to be unnecessary steps involved in some tasks. 5. It is ONLY for a solo practice, so if you ever plan to grow into a group practice, do not begin with Luminello unless finding a new system and moving all your data is something you enjoy.

A step in the right direction for our group practice.

製品を使ってみた感想： So far, very excited, very pleased with your customer service and overall happy that we made the jump from three separate software over to one. Please see the comments above, in regard to your calendar which -- is the main criticism for your software. I would be happy to follow up on my ideas via email. The overall cost for simple practice technically isn't saving us any money, but it is saving lots of time.

良いポイント:

I love how FAST and transparent the claims billing and processing experience is. It takes just moments to file and send information out to insurance companies. Whereas we used to have to manually work back and forth from various accounts when using our previous EHR program. I love the reporting features. We can cut out having to manually track information in excel sheets because Simple Practice makes it available to us at any time. This helps us to track claims, understand our financials and to keep on target with our clients' copays and claims. The dropdown menus featured, to pull up information on a specific clinician, and pull up their practice information, clients and more is SUCH a great feature for managing our group practice. Did I mention, that sending claims is easier than ever? - this ease alone is what has me and my team jumping for joy.

改善してほしい点:

I don't like your calendar. This is where things seem to go awry for myself and our clinicians. I think that you guys would benefit by updating and creating a much more user-friendly experience with more control and detail from the calendar. Before making the change to Simple Practice, our office utilized and paid for Acuity Scheduling. While we totally understand that things would naturally be different from one program to the other, we were, and continue to be baffled and very confused with your calendar programming. Especially using it as a group practice. The calendar is very unorganized, there really is no detail and it technically takes us 2-3 minutes longer to schedule new clients because you do not offer a drop-down box or mini-calendar to select from in order to see available times. I also cannot stand, the way that when you click in an availble slot in the day view, it defaults to the very minute -- 60 minute sessions need to begin on the hour, and when we are selecting the date, we are having to correct it from " 5:15 pm" to "5:00 pm". Managing therapists schedules is also a pain. I would like to see an overhaul to your calendar that features new availability designation, new appointment selection, and one that works based on the times and hours that each therapist states for their own schedule. I want to see more control int he calendar. End request: Create a much better, user friendly calendar!

Simple Practice - there is truth in the name

製品を使ってみた感想： I have tested out Simple Practice for our group practice and we plan on transitioning to it. It's rare to find a company so well balanced in its direction. The user interface design is well thought out and makes doing otherwise complex procedures simple and straightforward. The documentation and user support is something you would expect from a much larger and more resourced entity. The product development has been very focused and well planned as features are thoughtfully implemented. Some of their competitors seem to decide which features to develop at random. Simple Practice first popped on my radar in 2012 and they had a beautiful interface, a simple iphone app, but they couldn't do much other than notes and calendaring. Oh, how things have changed. They now take payment, and even do autopay on weekly clients. They simply and beautifully execute therapy notes, have a client portal, process insurance claims, have appointment reminders, treatment plans, calendar sync, and you can have clients signup and schedule directly through simple practice. You can even push them assessments to fill out to add to their records. I didn't like how their product shows client credit's and debit's. I will say that it seems like there is a more intuitive way to do this for reconciling accounts. When you first look at it, it will confuse you and I am sure it is something they spend time on with each new customer. This surprises me that they have kept it this way since everything else is so intuitive. The only area I can't speak to is what their reporting looks like. Theranest has a feature I like in their reporting as it shows you by clinician and referral source, who has sent you the most business the stick rate, and things like this. Personally, I would love to be able to see more granular data to know what each clinician is best with matching intakes with treatment outcomes and being able to see each clinician's number of clients who are active and their insurance to private pay ratios. If I were to extend my wishlist, I would like some limited CRM features as well to help with new client inquiries. All of that said, Simple Practice is the Tesla of therapist EMR's. They are pioneering the field and they know it. I recommend them to all clinicians.

良いポイント:

Features, product speed of development, user interface design, ease of implementation.

改善してほしい点:

reporting, cost if you have a group, the only credit card company support is Stripe's API and they have a minimum of per month volume before they will lower their fee's.

Simplifies EVERYTHING

製品を使ってみた感想： Overall, it's been great! I was reluctant at first to pay what seemed like a lot of money at the time but they offer a world of information, tools, and resources to help with your business. It's a brilliant idea that is, for the most part, very well-executed.

良いポイント:

SP is great for having everything you need to run a practice in one place. I have an app on my phone that I can use to quickly check my schedule, send reminders to clients and cancel, change, or add appointments. They have a good "reports" option so that you can see outstanding invoices, insurance claims, etc. plus a number of other categories. I really love how easy SP makes it to submit insurance claims. I don't want to do that by hand nor do I want to hire someone to do it for me so I really appreciate that. I like that clients can request appointments and that all of their info is in one place. SP was very quick to respond to COVID and I appreciate the HIPAA compliant telehealth platform they created during the pandemic at no additional charge. They have extensive training videos but I am mostly self-taught as that's how I learn best. They also offer pretty good CEU classes for not much money about a variety of topics. And, if you're like me and find it hard to sit for the entire class at once, they will email you reminders that you have unfinished classes which is always helpful.

改善してほしい点:

It is very difficult to actually speak to customer service. I spend a LOT of time typing in questions and then wading through what others have also asked about and the answers they got. Real time waster since we all word the issues differently so you get many irrelevant answers to try to parse. Half the time I can't remember how to get someone to actually chat with me - when they do it seems to work fine but can also be cumbersome depending on what the issue is.

Biggest fan is now biggest detractor

製品を使ってみた感想： I cannot recommend SimplePractice anymore and that is a shame. I am afraid of retaliation even given the unethical nature in which this company has conducted itself, I cannot guarantee that they would cut me off before I am ready to transition.

良いポイント:

I used to love SP and as an early adopter I was a major champion of their software. Part of my work is as a consultant for new therapists starting their journey as early career professionals. I used to advocate for SP as an EHR because they did a wonderful job of making things easy on therapists. Then about a year ago they got a new [SENSITIVE CONTENT] and decided to go full bore silicon valley start-up. This is not the same company. You need to understand that every review prior to 2022 was a different company. That company was AWESOME.

改善してほしい点:

They are clearly in financial trouble. They CANNOT be trusted. How else do you explain alienating your entire user base by increasing your prices nearly 200%!? They are either overspending (suggesting incompetence at the management level) or they are gearing up for a Series A and wanting to go IPO eventually. This kind of business model is ANTITHETICAL to the kind of service that we therapists rely on. We need to be able to TRUST that the people we work with will take care of us in the way we take care of our patients. After all, if they are willing to act scrupulously with the people paying them money, what will they do with the data gathered via the EHR? SimplePractice has frankly annihilated what was simply the greatest goodwill I have ever felt towards a company. Now I see only greed, delusion and arrogance. I do not say this lightly. I used to run a start-up. I am a business person. This is no way for ANY business to act let

Great product 3-5 years ago has declined significantly

製品を使ってみた感想： In the beginning, SimplePractice really helped me streamline my practice and made practice management so much more effective. It was a lifesaver as I was transitioning from agency work to full time private/solo practice. I recommended it to so many colleagues and supervisees. It has really begun to go downhill over the last year since being sold to EngageSmart.

良いポイント:

The mobile app, customizable forms, template library, reports, and client booking are all really excellent. Billing, calendaring (especially customization like color-coding), chart notes, and other features are "fine" but could be improved.

改善してほしい点:

I provide supervision and consultation as well as therapy and there is no way to differentiate between types of clients. Customization of the calendar (e.g. color coding for types of clients and location of service) is essentially non-existent. Billing and invoicing has always been confusing and clunky. Just generally, the customer service is absolutely atrocious. SP representatives in online platforms are obtuse and dishonest in responses, and it is really hard to get ahold of someone to help when there is a problem. I also am very disappointed with the new pricing structure which doesn't even attempt to hide the fact that they are strong-arming people into the highest tier by including basic features like calendar syncing or adding a supervisor only in that very highest tier. They clearly prioritize profit/shareholders over customers, and their goal is to monopolize everything about the online therapy world (websites, therapist directory, continuing ed, etc) rather than putting resources into continuing to make their product better. Some really basic features that folks have been asking for for at least 5 1/2 years (since I've been a customer) are still not there.

Initial Pros and Cons

製品を使ってみた感想： I am just getting started...I have high hopes yet!

良いポイント:

**Note: I am very new to Simple Practice and I'm only three weeks in. What I like most about this is the idea that everything will be located all in one place. No paper files to lug around, reduced costs on printing paper and ink for intakes and informed consents, and I'm excited about having automatic appointment reminders for clients. I like that I can send clients the documents ahead of time so they don't have to spend 20-25 minutes when they first arrive filing out paperwork. We can get started right away. And I appreciate that I can customize the way I contact the clients as their individual preference (some want texts, some want voice messages).

改善してほしい点:

Although I am fairly tech savvy (I'm the top end of the millennials), I have not found simple practice as user friendly as I had hoped. I have used many support options so far and find the in-person ones most helpful. While trying to create my current intake form into one of the forms and documents...I found it rather nightmare-ish. It was tedious and I felt like it took 10 times longer than it needed to. I was SO glad my 30 minute phone consult had given me the heads up to use the pre-existing template and just change every question so I didn't have to totally re-invent the wheel. I am SO glad the template already existed! But I still felt like I was using a chisel on stone. It felt tedious and painful. I'm glad that's over! Sometimes I get stuck on the calendar page and haven't yet found the button to default to the normal HOME setting so I have the sidebar. These are small things that I hardly ever have a hard time wasting time on..and yet I found myself not being able to get back there today multiple times. Not as user friendly as I hoped.

Disappointed and downhill from there

製品を使ってみた感想： I have been frustrated and disappointed in my experience based on their reputation. The accounting was awful and frustrated my office manager, and the billing functions did not make up for it. The intake missed so much, I had to go back to emailing my own forms. The new tiered plan adding another 33-45% per month just to get basic function because they stripped down the plans is just disrespectful business, and I hope to change as soon as possible.

良いポイント:

Some of the note templates were nice than having tons of click boxes, and being able to do them on a mobile device is nice. The ability to bill secondary insurance electronically was the biggest selling point, and on the occasions it worked, was nice to have.

改善してほしい点:

Accounting, billing history records for claims don't make sense for the task. They don't keep up the records the way that's needed and risks lost revenue. The date to review billing is recent and short, so problems disappear to be lost until it's too late. The clearinghouse is inconsistent and unreachable except through them. They can be slow to set up credentialing unless you push on SP, even for problems when you need to redo something, this more lost revenue. Some billing issues with clearinghouse or insurance took fighting over a year- and repeated the following year, the rules changing suddenly. Then, they changed their pricing so that basic functionality for many offices, including small or solo ones cannot benefit without the premium version, overpaying for basic features and taking bulky features that are not necessary or useful.