SimplePracticeのレビュー

4.6 (2,537) レビューを書く

SimplePracticeとは

SimplePractice is the #1 HIPAA compliant practice management software. Join 100000+ thriving health & wellness professionals.

SimplePracticeの詳細

良いポイント:

SimplePractice is so easy to use and the customer service is wonderful & quick.

改善してほしい点:

The one feature I have been having trouble with is regarding the recent update adding Couple profiles.

SimplePracticeの評価

評価ポイント

使いやすさ
4.4
カスタマーサービス
4.4
機能
4.4
価格の妥当性
4.4

おすすめ度

8.6/10

SimplePracticeの総合評価は4.6/5星です。 (キャプテラに寄せられた2,537件のレビューより集計)。

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レビューを絞り込む (2,537件)

Amanda
Amanda
アメリカのProgram Director
認証済みLinkedInユーザー
病院、ヘルスケア, 2-10の従業員数
ツール使用期間: 1年以上
投稿者のソース

検討した類似製品:

Simple Practice saved me!

5.0 3 年前

製品を使ってみた感想: Truly a lifesaver. I feel like I am not a business person, but simple practice simplifies so many aspects of this.

良いポイント:

I love all of the things that the developers decided to incorporate in this platform. You can upload your business documents, any documents relevant to your client records and so much more. I have created questionnaires that are specific to my practice so that I can gather data upfront and this prevents me from missing out on money. I love the integration for scheduling appointments, telehealth and billing and invoicing. If you want to streamline your practice, this is for you.

改善してほしい点:

Clients cannot pay partial balances in their client portal yet, those payments have to be taken in the office.

SimplePracticeからの返信

3 年前

Amanda, thanks for your positive review. We're proud to give you the back office you need to run a professional practice. Please don't hesitate to reach out if there's any additional feedback you have. - Gillian from SimplePractice

Jessica
アメリカのPMHNP
メンタルヘルスケア, 自営業
ツール使用期間: 6~12か月
投稿者のソース

検討した類似製品:

Great for small practices

5.0 先月 新着

良いポイント:

I love that everything is included: documentation, scheduling, billing, and messaging. I also love that I can customize my forms/notes.

改善してほしい点:

My patients say the messaging system does not work well on phones and I don't always receive notifications that I've received a message from someone.

Fahad
アメリカのAR specialist
経理, 2-10の従業員数
ツール使用期間: 1年以上
投稿者のソース

Software Review

3.0 先月 新着

良いポイント:

Simple practice is a awesome application but only for small practices.

改善してほしい点:

It is lack of reporting features and other features like manual 835 posting, claims templates and RCM reporting etc.

Beth
アメリカのFounder, Director
健康、ウェルネス、フィットネス, 2-10の従業員数
ツール使用期間: 1年以上
投稿者のソース

検討した類似製品:

Great software for a small practice or single discipline

4.0 4 か月前

良いポイント:

I liked it's ease of use and automated billing. Easy to set up billing for insurance.

改善してほしい点:

It is very expensive for a group practice and does not scale well for multiple disciplines.

Holly
アメリカのHealthcare Revenue Cycle Manager
医療業務, 2-10の従業員数
ツール使用期間: 2年以上
投稿者のソース
ソース:SoftwareAdvice

Awesome software once you learn how to use it.

5.0 3 週間前 新着

製品を使ってみた感想: The customer support is bad, but the software itself is excellent.

良いポイント:

The claims are very easy to generate, correct, resubmit, and track.

改善してほしい点:

The customer support is designed to make you give up and use their billing team.

Pooja
インドのProfessor
教育管理, 10,000+の従業員数
ツール使用期間: 1年以上
投稿者のソース

A great Solution

5.0 4 週間前 新着

製品を使ってみた感想: it is great.

良いポイント:

That it has made the work paperless. Scheduling , documenting and billing work has become very easy now.

改善してほしい点:

It's a great solution. The software delivers what it promises.

認証済みレビュアー
アメリカのOwner
認証済みLinkedInユーザー
メンタルヘルスケア, 自営業
ツール使用期間: 無料トライアル
投稿者のソース

Used to be the gold standard…

4.0 2 か月前 新着

良いポイント:

Before the price hike, I considered using SimplePractice in my office after using it on a trial, but the current rates aren’t sustainable for a single practitioner.

改善してほしい点:

Price! Too many add-on charges to get a fully functional practice management & billing system.

Deuene
アメリカのCEO
人材, 11-50の従業員数
ツール使用期間: 6~12か月
投稿者のソース

Making it Simple

5.0 先月 新着

良いポイント:

I like the ability to schedule appointments and ensure that clients keep their appointments. Simply Practice is great in the way that they send out reminders before sessions, which helps keep everyone on schedule.

改善してほしい点:

I wish that all the features came in the same pricing tier.

Stephanie
カナダのMassage therapist
健康、ウェルネス、フィットネス, 自営業
ツール使用期間: 無料トライアル
投稿者のソース

Great software for health care practitioners and

5.0 2 週間前 新着

良いポイント:

Easy to use and a lot of great functions to make daily task a breed

改善してほしい点:

No complaints, had a lot of functions that weren’t necessary for my practice

認証済みレビュアー
セルビアのOperations Manager
認証済みLinkedInユーザー
金融サービス, 2-10の従業員数
ツール使用期間: 1~5か月
投稿者のソース

Great appointment scheduling software

5.0 2 か月前 新着

良いポイント:

Very easy to use. Easy to upload documents if necessary. Detailed reports. Makes onboarding of clients easy. Easy billing.

改善してほしい点:

It's an expensive software. Glitches in the system from time to time.

Luis
アメリカのLMFT
健康、ウェルネス、フィットネス, 自営業
ツール使用期間: 2年以上
投稿者のソース
ソース:SoftwareAdvice

Expensive but (almost) worth it

4.0 5 か月前

製品を使ってみた感想: SimplePractice is very good software for mental health. However, all the options and features lead to complexity. This isn't necessarily bad design - it's simply that there are so many things the software does that there is a lot to learn. Even if you're good with software, implementing the whole package in the condensed time frame required for starting up means that there are times when you'd love to talk with a support rep. It's not that it isn't physically possible to speak to a live person about using the software. It's that by the time you actually hear from a live person, you've either solved it on your own through hours of your own labor, found a work-around, or decided not to use the feature you needed help with.

良いポイント:

Robust and configurable. Every feature I can think of, that a mental health practitioner might need, is part of this product. Every part of your practice is configurable, from intake documents to discharge documents. Credit card processing? Yes. Online scheduling? Check (it even produces code for your website, so you can have people book appointments directly from your website). Revenue summaries? Yes. Client attendance reporting? Yes, that too. This review isn't the place to make a comprehensive list of features - but it is the the place to make the point that the feature list is comprehensive.

改善してほしい点:

SimplePractice offers different pricing tiers, so you can use as much of the software as you're willing to pay for. But, IMnsHO, what's the point of choosing the most robust software if you're not going to use the high-end (expensive) option? So, I pay (as of this writing) $99/mo to use the software. You'd think that princely sum would enable the occasional conversation with a support team member. It may, but I haven't been able to see how to do it. Have a look at the SimplePractice website and see if you can find a number to call for support. I could not. To be fair, they have a large number of videos which clearly explain how to use the software. They're very good, especially if you know which video you need to watch. Bottom line is when you're working a bunch of hours, stressed by carrying a full case load, trying to implement this very comprehensive software, you could use a friendly hand on the phone with set-up. At least, I could. Instead, I got (best case) 48 hour turnaround to emailed questions. For $99/mo, I feel like I should be able to call them now and again.

Nichole
アメリカのFounder, Clincian
メンタルヘルスケア, 自営業
ツール使用期間: 2年以上
投稿者のソース

検討した類似製品:

Love this practice management system and it keeps getting better

5.0 11 か月前

製品を使ってみた感想: Simple Practice is an all one solution for small private practices- it's not only a user friendly electronic health record, but an insurance billing platform, staff tracking if you have independent contractors or employees, secure messaging system, telehealth platform, source for quality continuing ed, weekly inspiration, revenue tracking, and all the tools you need for a easy digital client onboarding process.

良いポイント:

As an experienced clinician and small private practice administrator I find this software easy to use and the SP team really does take user feedback seriously and updates and adds features regularly. The roll outs of changes are thoughtful, with good lead times, and always a net improvement in user experience (so far). Reports are detailed enough for me to keep an eye on revenue, independent contractor services, and I can easily update forms and communicate with team members and clients confidentially. Also, online scheduling and the Client portal make client onboarding a breeze without hiring a receptionist.

改善してほしい点:

I wish I could run reports based on services provided and/or detail of services provided to clients with specific payors.

Debbie
アメリカのSpeech Language Pathologist
医療業務, 2-10の従業員数
ツール使用期間: 1年以上
投稿者のソース

Overall

5.0 11 か月前

製品を使ってみた感想: Simplepractice is an all-in-one HIPAA-compliant program that has been life-changing regarding the management of my practice. It has allowed me significantly more time to treat patients and less time with administrative tasks such as generating paper claims and statements. Initially, there was an incredible learning curve when my previous practice management program did not cooperate in assisting with the transfer of a large amount of data. Simplepractice allowed me the extra time needed beyond the 30-day trial period to manually enter the data. I am so thankful to know about Simplepractice.

良いポイント:

-Completely HIPAA compliant -I now prepare and submit claims within minutes and know almost immediately of any errors or need for resubmission -Electronic claims submissions result in the quick return of payments -Collections are minimal with the ability to process payments with the internal credit card company -Charting progress notes is standardized and easy with a "load previous note" function -The compatibility with my phone and tablet is wonderful, especially with the dictation to text function -I can develop my own forms specific to the needs of my specialty -Patients easily access the friendly portal and quickly complete and return office forms -Support through chat, email, shared audio/visual screen, and now phone is timely with knowledgeable and friendly representatives

改善してほしい点:

-The program only allows for one supervisor per intern and is not amenable to a satisfactory work around -All therapist's calendars are visible to all team members -Lacks functional use of invoices as most know them -Cannot send group emails or notify the entire caseload of information to be shared by the practice

Jean
アメリカのOwner/SLP/Consultant
医療業務, 自営業
ツール使用期間: 1年以上
投稿者のソース

検討した類似製品:

Simple Practice for SLP

4.0 11 か月前

製品を使ってみた感想: Overall would recommend to anyone with a small practice who is willing to put the time/effort into creating their own templates.

良いポイント:

Overall this software is very intuitive. It's relatively easy to customize and I love having my documentation in billing all in one place for such a low cost. The customer services is exceptional. Anytime I have a question I simply send a message and link and I have a helpful response within 24 hours.

改善してほしい点:

As a pediatric SLP, I have had to create my own templates for pretty much everything due to insurance requirements and the nature of my assessment and treatment. This can be time consuming for sure. I would love to be able to use the telehealth software, but I really need to be able to give the kids remote control in order to keep them engaged and as far as I know that isn't a feature at this point. The billing can get confusing, but the customer service has been incredibly helpful with this and I feel it's mostly due to the complexity of the billing for that client more so than the software.

Mark Senyo
ガーナのHead of Department
病院、ヘルスケア, 201-500の従業員数
ツール使用期間: 6~12か月
投稿者のソース

検討した類似製品:

simplifies all processes to a level that allows us to focus on actual client care

5.0 昨年

製品を使ってみた感想: Simple practice was introduced to me and my [SENSITIVE CONTENT] during a medical conference we attended during the early stages of setting up our private practice. Thankfully, it came at a time when we were still developing our core processes and workflows, so it was able to shape our systems right from the very beginning.

良いポイント:

Simple Practice is very easy to learn and get comfortable using. All the various features easily link up to others that follow or proceed in the logical process of service delivery, making product navigation extremely user friendly and smooth.

改善してほしい点:

The period allowed for the free trial is a bit short and does not allow potential buyers enough time to test all the core elements before having to make a decision on whether to purchase or not.

Claire
アメリカのOwner
消費者サービス, 自営業
ツール使用期間: 1年以上
投稿者のソース

Simplifies EVERYTHING

5.0 2 年前

製品を使ってみた感想: Overall, it's been great! I was reluctant at first to pay what seemed like a lot of money at the time but they offer a world of information, tools, and resources to help with your business. It's a brilliant idea that is, for the most part, very well-executed.

良いポイント:

SP is great for having everything you need to run a practice in one place. I have an app on my phone that I can use to quickly check my schedule, send reminders to clients and cancel, change, or add appointments. They have a good "reports" option so that you can see outstanding invoices, insurance claims, etc. plus a number of other categories. I really love how easy SP makes it to submit insurance claims. I don't want to do that by hand nor do I want to hire someone to do it for me so I really appreciate that. I like that clients can request appointments and that all of their info is in one place. SP was very quick to respond to COVID and I appreciate the HIPAA compliant telehealth platform they created during the pandemic at no additional charge. They have extensive training videos but I am mostly self-taught as that's how I learn best. They also offer pretty good CEU classes for not much money about a variety of topics. And, if you're like me and find it hard to sit for the entire class at once, they will email you reminders that you have unfinished classes which is always helpful.

改善してほしい点:

It is very difficult to actually speak to customer service. I spend a LOT of time typing in questions and then wading through what others have also asked about and the answers they got. Real time waster since we all word the issues differently so you get many irrelevant answers to try to parse. Half the time I can't remember how to get someone to actually chat with me - when they do it seems to work fine but can also be cumbersome depending on what the issue is.

Alicia
Alicia
アメリカのOccupational Therapist
認証済みLinkedInユーザー
病院、ヘルスケア, 2-10の従業員数
ツール使用期間: 1年以上
投稿者のソース

検討した類似製品:

One Place for all of Your Electronic Medical Record Needs

5.0 2 年前

製品を使ってみた感想: I am a pediatric occupational therapist and have been very happy with Simple Practice. I would recommend it to anyone. I have also used this software as a client and it's very client-friendly. The passwordless login makes it easy to login, I like the appointment reminders by text and email. I have used the telehealth feature as a client, but not as a therapist. It doesn't work well for evaluations because of the way documents are formatted, so I write those and my plan of care forms/goals on a separate document outside of SP.

良いポイント:

You can bill insurance with the click of a button. I love being able to make my own forms so documentation is more efficient, and the paperless intake process is smooth. Much of it is very customizable to the needs of your practice. The company is very receptive to feedback from users and is constantly upgrading and adding features.

改善してほしい点:

There was a learning curve to figure it out and I'm still learning about all of the reports they can run. I don't like the online scheduling feature very much, but that's partly because I'm used to using Acuity Scheduling which has many more features. I used the online scheduler briefly and wasn't thrilled that only new clients could use the online booking feature from the website; current clients have to login to the portal to schedule. I decided to just stick with Acuity because it allows me to get information from clients at the time of their booking and I can use it to schedule groups, which is a big part of my practice.

Daren
アメリカのOwner
メンタルヘルスケア, 2-10の従業員数
ツール使用期間: 1年以上
投稿者のソース

検討した類似製品:

Great Overall, but Their Settings Menu Needs Work

4.0 3 年前

製品を使ってみた感想: My experience has been good overall. I think they make a lot of aspects of treatment easy which is good given their name. I don't like very many EHR's in the world because all they care about is practice management and are pretty terrible for high-volume clinical tasks - which makes them indirectly quite expensive in terms of labor to use. I think SimplePractice is a good balance between the two - though their reporting and practice management is still pretty weak.

良いポイント:

I really like their balance between practice management and clinical documentation for a small practice, as well as the degree of customization for forms and documents. Their portal is pretty easy for clients to use (I rarely get people having trouble with it). I like their booking widget for my website. The telehealth video/audio quality is very good. Their help database is one of the better ones I've seen, lots of great articles and clear instructions that seems to be kept up to date.

改善してほしい点:

Their settings menu is not intuitive and you have to hunt around to find the setting you are looking for. CEU offerings are not on topics of interest to me. Their clearinghouse doesn't have one of the carriers I need. Reporting and practice management tools are weak. Their paid therapist collaboration group where potentially sensitive information is discussed is hosted by Facebook (perhaps the most untrustworthy and unethical software company on the planet) AND they charge us to be invited to participate on a platform that doesn't cost SimplePractice any money to host other than maybe some moderating? That doesn't align well with the brand reputation and quality of SimplePractice and isn't really a good value for the money (in my opinion).

Erin
アメリカのOwner, LPC, Alive Holistic Counseling.
メンタルヘルスケア, 11-50の従業員数
ツール使用期間: 無料トライアル
投稿者のソース

A step in the right direction for our group practice.

5.0 3 年前

製品を使ってみた感想: So far, very excited, very pleased with your customer service and overall happy that we made the jump from three separate software over to one. Please see the comments above, in regard to your calendar which -- is the main criticism for your software. I would be happy to follow up on my ideas via email. The overall cost for simple practice technically isn't saving us any money, but it is saving lots of time.

良いポイント:

I love how FAST and transparent the claims billing and processing experience is. It takes just moments to file and send information out to insurance companies. Whereas we used to have to manually work back and forth from various accounts when using our previous EHR program. I love the reporting features. We can cut out having to manually track information in excel sheets because Simple Practice makes it available to us at any time. This helps us to track claims, understand our financials and to keep on target with our clients' copays and claims. The dropdown menus featured, to pull up information on a specific clinician, and pull up their practice information, clients and more is SUCH a great feature for managing our group practice. Did I mention, that sending claims is easier than ever? - this ease alone is what has me and my team jumping for joy.

改善してほしい点:

I don't like your calendar. This is where things seem to go awry for myself and our clinicians. I think that you guys would benefit by updating and creating a much more user-friendly experience with more control and detail from the calendar. Before making the change to Simple Practice, our office utilized and paid for Acuity Scheduling. While we totally understand that things would naturally be different from one program to the other, we were, and continue to be baffled and very confused with your calendar programming. Especially using it as a group practice. The calendar is very unorganized, there really is no detail and it technically takes us 2-3 minutes longer to schedule new clients because you do not offer a drop-down box or mini-calendar to select from in order to see available times. I also cannot stand, the way that when you click in an availble slot in the day view, it defaults to the very minute -- 60 minute sessions need to begin on the hour, and when we are selecting the date, we are having to correct it from " 5:15 pm" to "5:00 pm". Managing therapists schedules is also a pain. I would like to see an overhaul to your calendar that features new availability designation, new appointment selection, and one that works based on the times and hours that each therapist states for their own schedule. I want to see more control int he calendar. End request: Create a much better, user friendly calendar!

Nicolais
アメリカのOwner/Clinician
メンタルヘルスケア, 自営業
ツール使用期間: 1~5か月
投稿者のソース

検討した類似製品:

Great software - could use some simple features

5.0 3 年前

製品を使ってみた感想: Good. Some key features that I wish were present with billing graphics and information, which I mentioned in the cons section. If these upgrades/changes could be made, I would rate SimplePractice as excellent.

良いポイント:

I love the editable notes/forms and the online access! Client portal is also more streamlined and user friendly compared to competitors. Reports are nice and helpful for the most part. Free text and voice are nice (however you pay the difference with the higher cost of claim submission compared to competitors).

改善してほしい点:

The billing tabs are difficult to understand as they don’t seem to be graphically easy to understand where each invoice is being applied. Looking quickly at the billing tab, it looks as if I have twice as many invoices than I actually need and some invoices, invoice for a zero balance (or even before an insurance payment is made). This makes the billing harder to understand than some of SimplePractice’s top competitors. Also, I wish the reports would show overall totals of figures (I.e. insurance payments owed, client balances owed, etc.). These features allow me to look quickly at client balances and billing and get an idea of where billing sits very quickly, and again, is a feature with competitors. Being a one man office right now, theses features save valuable time and seem like easy fixes to the system. I also wish Simple Practice had phone support - just for the fact that time is valuable and I don’t want to wait to resolve an question.

Jennifer
アメリカのPrivate Practice Psychotherapist
メンタルヘルスケア, 自営業
ツール使用期間: 無料トライアル
投稿者のソース

検討した類似製品:

Satisfied with Current Services and Optimistic about Future Improvements

4.0 3 年前

製品を使ってみた感想: The primary reason I am using Simple Practice is for the insurance billing capabilities so I can make my life easier and not hire a biller.

良いポイント:

I love the overnight billing with auto-pay and the entirely digital intake and consent forms.

改善してほしい点:

I have encountered issues when trying to create insurance claims. Additionally, it is a bit pricey considering the fact that many of the offered services can be achieved through GSuite for $6 a month for HIPAA protected documentation and intake forms, and through Square Appointments (a service that comes free when Square is utilized for fee collection).

Braden
アメリカのBehavioral Health Consultant
メンタルヘルスケア, 自営業
ツール使用期間: 無料トライアル
投稿者のソース

検討した類似製品:

Excellent software, simple design

5.0 3 年前

製品を使ってみた感想: Overall it is the best software solution that I was able to find and I tested quite a few. The only other one that came close at a comparable price was Therapy Appointment but I found Simple Practice to be overall better. I do like it and really hope that they constantly improve the software to include the things I mentioned above. If they do then I do not see myself leaving Simple Practice for a long time.

良いポイント:

For me the best feature of this software is the online integration such as the client portal, the syncing with my google calendar, the video appointment capability, online scheduling, online bill payment, texting feature, automatic appointment reminders and easy online access to my EHR. I also like the simple modern design - this is what initially attracted me to simple practice. I have had good experience with customer service. Sometimes chat has been available but other times I've had to email them (but I wish chat was always available).

改善してほしい点:

I want more customization capability. Such as customizing what the client portal looks like (graphic design of the portal is lacking). Also would like to better customize the reminder and welcome emails, such as by being able to use rich text formatting. I would like to be able to customize discreet data fields in the EHR, such as being able to edit my demographics form to include things I want to track. And also be able to have discreet custom data fields such as to keep track of PHQ-9 scores or other biometric data I want to be able to track over time. I would also like to have faxing built into the software because I work closely with medical providers and this is their primary way of communicating with other providers. Also wish they would offer a different credit card processing vendor because Stripe is one of the most expensive ones I compared.

SimplePracticeからの返信

3 年前

Thank you for your positive review, Braden. We're glad that SimplePractice is the solution you chose for your practice. - Gillian from SimplePractice

Heather
アメリカのClinical Social Worker
メンタルヘルスケア, 自営業
ツール使用期間: 無料トライアル
投稿者のソース

検討した類似製品:

Not Bad, but I miss Epic

5.0 3 年前

製品を使ってみた感想: So far, I've only created templates, added clients, and input insurance information. I'm moving on to billing next week so I'll know more then. I would add that I really appreciated the half-hour in-person tutorial (via zoom) I received near the end of my trial period.

良いポイント:

There are many things I like about this EMR: the format is pleasing and (mostly) intuitive, the side bars are handy, and the trove of FAQ's and videos is astounding and often very helpful.

改善してほしい点:

The templates limit the user to certain forms and give fairly small boxes for narrative responses. I used to use EPIC and I miss being able to populate an open page with my template and add/adjust it as desired, like a Word document. I also wish the calendar allowed for more detail--like, a different color for intakes vs follow-up appointments would be really nice. Or, there could be a code before the client's name in the calendar slot--like, 'I - Jane Doe' and 'F - John Doe'. I also wish that the end time of the appts was more clear. I like to schedule a 15 min break between my appts and the "Weekly" view is definitely better than the "monthly" view for this, but still not as clear as I would like.

SimplePracticeからの返信

3 年前

Heather, thank you for your positive review. We're glad that you've found a lot to like about SimplePractice. We're always working on improving SimplePractice to streamline your workflows even further - thank you for your suggestions of what you'd like to see in SimplePractice in the future. - Gillian from SimplePractice

Geoff
アメリカのLicensed Marriage and Family Therapist
病院、ヘルスケア, 2-10の従業員数
ツール使用期間: 1~5か月
投稿者のソース

検討した類似製品:

Seamless transition, works exactly as described

5.0 3 年前

良いポイント:

- Seamless transition from prior electronic medical record (EMR) to SimplePractice. Just great. - Everything works, and loads fast - UI is clear, intuitive - Features work really well, including the videoconferencing add-on. Just really great! Bottom line: It works exactly as described, was easy to set up, and really is a joy to use. Seriously.

改善してほしい点:

I have not found something I didn’t like yet. I have been using it for a few days since I set it up this week, and everything is working really well! No problems.

SimplePracticeからの返信

3 年前

Geoff, welcome to the SimplePractice Community. We're glad that your transition to SimplePractice was seamless, and that you enjoy using our all-in-one practice management platform. - Gillian from SimplePractice

Michelle
アメリカのCEO/Psychotherapist
メンタルヘルスケア, 2-10の従業員数
ツール使用期間: 2年以上
投稿者のソース

Super Easy for Solo Practitioners. Need Some Work for Group Practice Use.

4.0 3 年前

製品を使ってみた感想: In spite of the cons noted above (and I could have written more), Simple Practice is VERY good software and would actually kill the game so to speak if they fixed some of the flaws noted above as well as improving customer service. While I do like that why have not outsourced customer service to a foreign country like many others, the lack of phone support can be rather irritating. No one wants to send emails back and forth to resolve issues,

良いポイント:

Simple Practice really is super easy for the average user. It has a modern look and feel. In less than 60 seconds (52 seconds to be exact) you and create a new client, schedule and send intake forms to be electronically signed. Overall the system is pretty intuitive. I love that you can create your own document and forms. The template creator is fairly easy. I also like that clients can "request" an appointment, which I can approve or deny. Finally, the calendar has very robust features (even better than 'many' of the scheduling apps). Also this comment isnt about the software per se but about the company-- I truly appreciate the they encourage feedback and suggestions from their subscribers and take action on 'some' of the suggestions.

改善してほしい点:

Simple Practice takes a really long time to get enrollments with Medicaid & Medicare. They blame CMS but even CMS says it doesn't take months to get approved to bill though a clearinghouse (Yes, I know SP is not a clearinghouse). Secondary billing with is an absolutely nightmare. You literally have to do it manually--as in printing and mailing. I'm not really sure why but every single client I have with secondary insurance billing section is messed up. Allocating payments appropriately is a mystery and there is a 'special' way you have to do it which Ive never been able to grasp. The end result is no client with secondary insurance has a zero balance. Treatment Plans do not have electronic signatures, which is a great disappointment. While there is a template builder, it's not intended for Treatment Plans only Progress Notes. Technically you can create an ITP of your own liking but in order to see your ITP goals/objectives to write your notes, you MUST use one of their templates (creating double work). Simple Practice is now being marketed for use for Group Practices. I was disappointed to learn that if you have Interns or Intermediate/Pre-Licensed Clinicians while you can review and sign their notes, there is not notification of any kind. This mean the Intern/Pre-Licensed Clinicians would need to email the Supervisor which client notes to read either daily or weekly--which is simply ridiculous.

SimplePracticeからの返信

3 年前

Michelle, thank you for your comprehensive review. We're glad to support your practice with our best-in-class practice management platform. We're constantly working on improving our platform, as you've pointed out in our review, and are looking forward to improving our functionality around secondary claims, documentation, and group practices. Thanks for being our customer over the years. - Gillian from SimplePractice