AIMのレビュー

Its really easy to make reports which is good for this type of software

良いポイント:

I really like how you can easily generate reports, that's important for my business and I believe this software can do the best job of it.

改善してほしい点:

I don't like that's a little clunky to use, but that should go without saying because this is super complex software we're dealing with here.

Small shop with multiple needs

製品を使ってみた感想： Overall the POS has helped us make large improvements to how we do bussines. In many small ways the software is inflexable and since we have an owner with a CPA he has noted that the accounting side of the software is not as intuitive as others like quickbooks. As we get more familiar with it things are making more sense but the learning curve for the accounting reports is steeper than expected.

良いポイント:

Customizing the menu system makes it easy to help new users get familiar.

改善してほしい点:

The bugs that we do have often leave issues that take time to find or resolve after the initial issue is corrected.

Overall great value and awesome tech support

製品を使ってみた感想： Overall I would buy the software again. Great people, knowledge and they absolutely show concern about your business. The software, on a basic level, is easy to learn for new employees. I've seen many positive changes in the last two years and I'm sticking around to see what's next!

良いポイント:

Easy.......... The fact it can communicate by sending auto calls and text to my customers and helping me to stay in touch along the way. We are a repair shop and this has not only saved us tons of time but this feature has made us lots of money$$$. The POS and customization of the screen and tech support. Tech support is absolutely, hands down, some of the best I've ever experienced. They answer the phone and stay with you until you understand. Very nice people who never make you feel stupid. Also love the fact you can so easily access your data. Other software we've had has limited the backend data to you where as AIM absolutely encourages you to use it. I will say.... a new employee can be taught in under 5 minutes how to check out a customer through the POS.

改善してほしい点:

Inventory management, pricing and the repair shop module all need some help. All usable and functional. They are just some areas that aren't as polished as other software. Also, if you are a company with over a million different SKU's, beware. The software really is slow. I know! FYI, you'll need own EXCEL and have a basic understanding in order to to manage your inventory as AIM just simply does not have the capability to do so.

Pleased!

製品を使ってみた感想： Overall we are very happy with AIM for our business. The tech support is awesome! They are always ready to help and super friendly. I love that they can remote in and show us what to do.

良いポイント:

We have been using the contract module side of AIM for our instrument rental contracts to keep track of monthly payments since the beginning of our business in 2004. We pulled away for a brief stint to try another company and it was a disaster. The instrument rental contracts are the bread and butter of our business. If it fails, we fail. If the customer doesn't feel like they can trust us with their personal info because the system fails, we fail. It's a reflection on us. We came back to AIM in 2019 and went all in with the full point of sale system and we've never looked back. We highly recommend AIM.

改善してほしい点:

We do wish that there weren't so many steps to follow. Seems like there is a huge learning curve to this program. Once you live it and breath it like it do it's one thing. But my employees tend to make mistakes often because they miss a step. And for example: having to get out of one frame and into another one for the same customer with a different question about their account is sometimes frustrating. Also. I really wish that an email went out immediately to my rental contract customers on autopay when their card is declined. The ability is there, as they receive an email immediately when the payment goes through, but not when it declines. This would help our collection dept out tremendously if this option was implemented.

AIM by Tri Tech

製品を使ってみた感想： Inventory Control.

良いポイント:

Retail POS, Service, Rental programs all in one program.

改善してほしい点:

When you ring up retail items, a rental, & a service ticket at the same time for a customer it creates 3 different transactions for the same payment, thus listing 3 different payments on your deposit report for 1 transaction.

AIM Software and POS System for retail sales

製品を使ってみた感想： Positive! Their customer support is exceptional. Their Tech staff are very knowledgeableand patient. In 45-60 seconds, I can be on a call with an English speaking technical representative who knows the Tri-Tech/AIM system.

良いポイント:

Quickly execute sales, tracking serialized inventory and sales is detailed and quick.

改善してほしい点:

There are a million features! It was overwhelming in the beginning to decide which ones were going to be essential for our business.

Emily's Review of AIM

製品を使ってみた感想： I have worked with many people at Tri-Tech we have been using there POS for about 4 years. I have had to call the customer help line many times in those 4 years. And no matter how frustrated I am they do an excellent job helping me solve the issues I run into.

良いポイント:

I enjoy the easy of being able to create things and customize the POS easily. The system does all I need plus more that I probably don't know about. Seems like I learn new things about it all the time. My most recent call was with [SENSITIVE CONTENT]. He was very knowledgeable and the questions he didn't know the answers to he was very speedy at finding them. I enjoyed my early morning conversation with [SENSITIVE CONTENT] while he helped me work on multiple issues I was having. We got them all fixed in under an hour (I was expecting it to be a multiple hour kind of call). I look forward to working with [SENSITIVE CONTENT] again.

改善してほしい点:

The worst part about this POS was the set up. Although I believe that is mostly the fact that we were transferring information from a system that was very VERY old and outdated system. But the service team was there for me whenever I had questions; and boy I had a lot of them. Those first few months most of the service people knew me by first name.

Legacy database that our company is slowly replacing with more modern systems

製品を使ってみた感想： Years of data can be searched through. We currently use it for recurring billing via credit cards for monthly rental and lesson tuition payments. Those recurring charges must be manually triggered every day though.

良いポイント:

Does not have glitches or communication errors. Data that has been input stays there forever. Interface has never changed, ever. So if you are familiar with it, there is a comfort factor.

改善してほしい点:

The user interface has very few, if any, task stream allowances or cross linking between data entry areas. The typical interaction with Aimsi requires starting from the home screen and navigating the "Module" you need, selecting the "Find," searching for the correct customer account, pulling up the relative info about them. Then... Restarting from the home screen, module you need to add or edit part of the changes that are needed, "find," find that account again.. Then... Restarting from the home screen, module you need to add or edit the other part of the changes that are needed, "find," find that account again... While there are hot keys to speed up this process it is still a very primitive workflow. Newer systems have you choose the customer account first, then proceed to enter new data, while Aimsi requires finding the module, and then the account, over and over again. Networking your store for Aismsi to work off of one of your local PCs requires above average networking skills. Backups and hardware upgrades are your problem and responsibility. You will need someone on call unless you happen to have above average IT skills.

AIMsi Does it All (almost)

製品を使ってみた感想： Been using the software for two years now, and it seems to provide a solution for everything. I wish there was a bit better integration across the different modules, such as allowing station rentals, short-term rentals, long-term rentals, and contract payments to all be made on the same checkout as regular sales orders, instead of needing to process them all at once. The payroll area also needs some improvements, it is good for recording payroll expense, but you will need a separate application to actually do the real payroll tracking/deductions/taxes. Otherwise it handles everything from rentals, bay/station rentals, it has full accounting, chart of accounts, general ledger, integrates to your purchasing/receiving, has full inventory tracking with multiple locations. Basically you can run your business with a few minor outside resources, from this one package. Even managing employees/time tracking etc... Pros: Accounting, Rentals, POS Touchscreen support, Integrated Credit Card, Employee Management, Membership Modules, Integrated Gift Cards, Inventory Control, Invoice Management Cons: The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately - The payroll is not very robust

良いポイント:

Accounting Rentals POS Touchscreen support Integrated Credit Card Employee Management Membership Modules Integrated Gift Cards Inventory Control Invoice Management

改善してほしい点:

The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately The payroll is not very robust

Ok for small-scale non-ecommerce shops

製品を使ってみた感想： It was a good starting point, but we outgrew this software within 2 years of starting the company. Our eCommerce portal was functional, but cumbersome.

良いポイント:

The tracking data on products was quite helpful. Serial numbers were regarded as individual numbers with unique purchase order receiving data that could be cross referenced with customer service records and trade-in information. Backorder protocol for Purchase Orders is the one thing I do miss about this software.

改善してほしい点:

Local server based. This made it very difficult to process transactions remotely (tradeshows, etc) or work remotely.

Great feature set and support. Very poorly implemented.

製品を使ってみた感想： The product has features that no other has, especially for the musical instrument rental business. However, it is showing its age. The worst thing is that it wasn't written well even to standards that we had 30 years ago. (I started in the IT business in 1986.) I would recommend it, with a great many warnings, to a musical instrument rental or similar company, but absolutely not to anyone else.

良いポイント:

The feature set for the rent-to-own business is good. So far as we have been able to discover, there is no other product at any price that supports our business. (If there was, I would be on it like a duck on a June bug.) The support staff is excellent!

改善してほしい点:

I would have fired an experienced programmer or seriously chewed out a beginner 30 years ago if they designed a user interface that was so poorly implemented. You never know from screen to screen what you have to do to do a "find." Sometimes you have to hit Tab for the program to work, sometimes you have to hit Enter. The mere fact that in a good many places the programmers apparently elected to use the tab key or enter key events rather than the OnExit event is inexcusable. (Click the OK or Save button without first tabbing out of a field and there is a great chance that the changes to the field you were last in were not saved.) Things as simple as standard naming conventions for naming reports are just an example that someone either didn't understand design or didn't care. (The reports aren't in report name order because some inept person decided to put "Print" or "List" in front of the report name, thereby making the lists sort out without rhyme or reason. Having a table of variables to STORE system options is fine. It's even okay for a first release. However, how a system that has been on the market this long without having a user interface on said table indicates a huge lack of caring. The user interface flaws cannot be excused by the fact that the programs are old. The design flaws would not have been acceptable in a DOS or even a CP/M program. The back end modules are simply sad. The fact that they decided to write the back end all over again in the new system that they plan to release someday indicates a huge lack of judgment. Why the devil would one reinvent the wheel, especially after doing such a poor job the first time around, when one could interface to any of several well-written, mature, user-friendly and well-supported G/L, A/P, A/R, etc. systems and focus on the specialized modules that make me use AIMsi to start with? (QuickBooks immediately comes to mind.) Doing so would save well into six figures of development cost, give one a solid base on which to build, and even give one a huge marketing opportunity by being an enhancement to a widely-used system rather than being a home-rolled thing. It would also give me some hope that the new release would be available in my lifetime. They are simply burning man-years of programming effort and stretching lead times unreasonably. As bad as the G/L module is, their "Purchase Order" module simply boggles the mind. They make a sad effort to somehow combine P/O and Customer Order Processing while making both the COP features and the interface to A/P damned near unusable. One need only looks at the database design to see that whoever wrote the COP programs had never actually worked on one before. No Order Header and Order Line Item tables? Really? They sort of sludge everything together in something that they dreamed up from scratch. Even the terminology used for field names and labels is non-standard. "Picked" has a very well understood meaning in the COP industry. They have a whole new definition. I could go on forever...

After ten years, I work with the system reluctantly.

良いポイント:

You can open the system multiple times on the same computer. In the middle of entering a sale, cust wants to try on a helmet or gloves, or just gets distracted; you can switch to another copy of the system until the customer is ready to continue. When using the computer to work on customer information or inventory, you can switch to another copy to verify or copy something. For instance, combining two customers into one, can copy email and then compare or enter.

改善してほしい点:

The system is absolutely opaque, not intuitive, and byzantine. To deal with a product, it is impossible to find S/A Maintenance unless you know how to find it. Way too many arbitrary clicks and decisions to find anything in the system. Especially annoying is the inability to go back one level, if you make a mistake in these decisions; you have to go back to the beginning, and you might not even remember which decision was the wrong one. The lack of a training program to teach new employees how to use the system is something I have been thinking about for ten years. The rental module does not lend itself to quick service, renting 100 bikes on a busy day. If you suspend a sale, you can't open it and suspend it again; therefore you can neither edit, nor even reprint it. You can't analyze sales data from a sector of the customer data base. For instance, you can't separate the customers from A to M and compare them to the customers from N to Z. This would be useful to analyze the effectiveness of advertising. We could contact all the customers from A to M, but not N to Z, and then compare the results. There's more, but that will do for now.

Outstanding product and tech support!

良いポイント:

The product I use has made tracking over 12,000 consigned items a manageable endeavor. In addition to the impeccable tech support I receive, the ability to track each and every product in the store, from intake to settlement, has made this business venture a pleasure. I probably only use 50% of the features, but those I use make my job easy. I can readily identify all pertinent information regarding an item, track notes on the consignor's item and sale preferences, and easily upload all information at the click of a button to my website. A few of the key features I use most are the abilities to associate similar items to one another, to produce reports for each consignor on items sold and still open, to create accounting reports on daily activity, to retrieve a customer's information for mail merge at settlement time, to track my inventory on both quantity and revenue generated to determine my seasonality and busiest days, and to un-publish items from the website once they reach quantity zero (can you imagine doing this manually?). I also enjoy the easy of use in the Aesys admin system. I've been able to manage and tailor the website to suit my needs with little help from the web support team (another great facet of the product). The ability for real-time lookup of shipping costs and credit card processing made the integration of these items a breeze.

改善してほしい点:

There are times the system will crash if I have the SA Inventory, customer info, receive batch consignment, and the sales invoice windows open at the same time. There are times I need to have these available in the dynamic environment I've created, and the "Swordfish" errors can be a hassle. Also, there are some canned reports in the catalog that don't seem to work, and creating reports with the wizard is not the easiest or the most intuitive.

Very updated interface

製品を使ってみた感想： Expensive!!!!! Time to "update" to the newest version? Expensive!!!!

良いポイント:

Solid database. Features specifically designed for our industry like lesson billing, rent to own tracking

改善してほしい点:

Crashes daily because it isn't fully compatible with newer versions of windows. Not easy to use at multiple locations. Requires arcane network setup like environment variables because you have to pay for a total number of "terminals." Very clumsy user interface because you have to start from the master look up process for every piece of data you need to enter. Autopays are only semi automatic because they only run when you tell them to and once again you have to start from the master look up screen multiple times to: generate an auto pay list with manually input dates, transmit the autopays, post the autopays, cancel the denied auto pays, print out a denied list. Lesson billing is usable yet clumsy, lesson scheduling is a joke.

aimsi review

製品を使ってみた感想： It was hard to learn at first and I find my new employees have a bit more trouble with it than I like. Support is good but I have frustrations when CC processor and yourself throw the blame back on each other when resolving such problems. I think the separate module are a bit pricey unless you can catch a sale. And unfortunately I wish there was better online instruction to able to learn a new module. customer support is limits how much they show you in that area. I feel as though I utilize only about 50% of what aimsi can do just because there is no instruction of resource available online. And what's the point of the scheduling tab in reports when it doesn't give data even though the choices of reports are the same in the lesson tab and they work there. Customer service told me the tab doesn't work yet.

良いポイント:

customer contact capture and credit card processing .

改善してほしい点:

modules priced individually and that updates aren't discounted for current customers.

AIM is the best fit!

製品を使ってみた感想： The software has been just what we were needing for our sales and service business. The support has been fantastic as well over the years. Simply put top to bottom outstanding!

良いポイント:

There are many POS on the market today but not very many geared to our industry. It is flexible and customizable. It is so easy to use.

改善してほしい点:

There are very few things I like least because when we do , features can be implemented. I guess at this point I like least is we have no way to print a claim check when customers drop off their vacuum. That said I created a feature request that they are working on as I type this review.

Amazing POS Software

製品を使ってみた感想： Problems we have solved with AIM is Inventory control. We have been able to control inventory very well with being able to do spot checks, yearly and mid year inventory.

良いポイント:

The features to our store that is most impactful is the Rental Module. Our music store thrives from rentals and the use of having the contracts and payments all set up through AIM is so easy and finely setup to use.

改善してほしい点:

If anything for me it would be the smallest things such as getting the barcodes to be bigger. In essence the ease of being able to fix the barcodes that are being printed on the labels themselves

Best A&D and POS software I have used

製品を使ってみた感想： The software allows us to keep all of our records on site and quickly access them from as many terminals as I would like. I recommend AIM to everyone in the firearms industry.

良いポイント:

The team at AIM gave me all the support I could ask for with setting up the software. I can barely turn a computer on and they were able to set it up for me so that I could start using it immediately. Customer support is flawless. The price was well below competing software and still had all the features I could ever use plus some.

改善してほしい点:

We have experienced some lagging issues, but the team at AIM is working with us to resolve this at no cost.

Great Software

製品を使ってみた感想： Aim has been very helpful with helping manage my inventory better than I ever could with other simple solutions. I'm very happy that i decided to use Aim for my Store.

良いポイント:

The software is great with all the different features that it has and offers. I particulary like the reports function that allows me to generate my inventory, sold items, and sales tax reports.

改善してほしい点:

The system was very easy to setup and intigrate with. There's a lot of functions that the software offers. You certainly need to take a lot of time during the setup to learn about the functions.

Baums Music

製品を使ってみた感想： I have been an AIM user since 2003 and overall I have been extremely pleased. I have been working with [SENSITIVE CONTENT] and he has been extremely helpful in my last issues.

良いポイント:

From POS to backroom accounting and inventory management the software integrates seamlessly. Also support is crucial and they have that covered well.

改善してほしい点:

Seems to need a lot of updates to fix issues.

TFV Review

製品を使ってみた感想： Our experience has been good. When we have an issue or a problem, tech support is helpful in solving the issues we have.

良いポイント:

We use the software for consignment of books. It is fairly easy to use to consign and sell.

改善してほしい点:

It would be helpful to create an inventory that our customers could use to look up our inventory.

Review of AIM

製品を使ってみた感想： They have been a very reliable partner is running our business.

良いポイント:

The easy of use when in front of a customer. Helps speed up the process allowing customers save time.

改善してほしい点:

Once in awhile I have some issues creating reports. Usually it is just my lack of computer skills causing the problems.

A Good Alternative

製品を使ってみた感想： When I arrived in the organization, AIMsi had been recently installed for a small chain of retail stores in the organization. The sales floor was able to pick it up quickly, which was the real concerns. Basic metrics became readily available to everyone, and it was an overall success. That being said, it had a few crashes, and more complicated reporting for accounting, purchasing, and maintenance needed more work to be really functional. Nonetheless, it was a good buy for the organization.

良いポイント:

Front-line users got up to speed quickly due to a slick interface and limited administrative options/noise. This included users with limited computer skill. The point of sale functionality was great.

改善してほしい点:

Higher-view reports were clunky and difficult, they needed some help to get in shape for upper management. Crossing over data between the sales floor and the other functions of the business needed a lot of learning for even advanced users.

Great Software Package that does it all!

良いポイント:

It's so flexible. It can do so many things. It handles every aspect of our Music Business, links to our website and is reasonably priced.

改善してほしい点:

The interface is showing it's age and is cumbersome at times. It needs an upgrade and better flow in many areas.

Amazing, flexible software that can do anything

製品を使ってみた感想： We have been working with TriTech and using AIMsi for years. They are a great company that packs so much into their software. It's flexible and can do anything!

良いポイント:

the flexibility that it has to do so many functions

改善してほしい点:

waiting for an update as the interface is a bit dated