We came back to AIM in 2019 and went all in with the full point of sale system and we've never looked back. We highly recommend AIM.
The system crashed a few times. It is difficult to learn.
Its really easy to make reports which is good for this type of software
I really like how you can easily generate reports, that's important for my business and I believe this software can do the best job of it.
I don't like that's a little clunky to use, but that should go without saying because this is super complex software we're dealing with here.
Small shop with multiple needs
製品を使ってみた感想： Overall the POS has helped us make large improvements to how we do bussines. In many small ways the software is inflexable and since we have an owner with a CPA he has noted that the accounting side of the software is not as intuitive as others like quickbooks. As we get more familiar with it things are making more sense but the learning curve for the accounting reports is steeper than expected.
Customizing the menu system makes it easy to help new users get familiar.
The bugs that we do have often leave issues that take time to find or resolve after the initial issue is corrected.
It's a shame - good ideas, bad execution.
製品を使ってみた感想： There are a lot of good ideas in this software, but things like a staff that's not on the same page, and a long-awaited refresh of their base tech keep AIMsi a frustrating software package. We stay because our lesson program is to big to be handled by any other solutions we looked at, but I would advise others to hold off until their promised rebuild is released.
Lesson management is good. Inventory management and sales are serviceable.
Built on outdated technology, which means the system will get slower and more bloated as your business grows. Simple ancillaries (like date lookup) require Googling to find outdated Microsoft files when you replace computers, and support won't have those files available. E-commerce is excruciatingly complex to execute; why must it be this complicated when options like Squarespace and Shopify exist? They don't require the user to learn XML to take full advantage of their features. The PO system is convoluted, the workflow makes no sense. Inventory management could stand to lose some processes to speed things up and make it more understandable. Reporting doesn't make much sense, either. But the most frustrating part for us has been the staff. Calling support is rarely a good experience; it often sounded like someone was paging through a manual to find a solution. Recently, I found out why: support is tiered, and we are on the lowest tier. I've been using this software for 5 years, and no one at TriTech offered us an upgrade. Online help files don't offer much more in the way of assistance. Navigation is clunky, and entries are often incomplete or outdated. We've also experienced the classic "sales promises features that developers say can't be done" routine. The most recent involved running their product on a Windows tablet - sales said it could be done, but later, support said it was only possible using Remote Desktop Protocol (a thing I wish I knew before I purchased the Windows tablet & an additional license). More than once, I've been scolded by sales for "not understanding how [their] software works." They require you to buy gift cards & hardware through them, at a substantial markup. I'm getting frustrated just thinking about this stuff...
製品を使ってみた感想： My overall experience has been great. From the beginning the help to set this program up for our needs was challenging but very successful. Josh, our salesman has been nothing but helpful and informative and always replys quickly and is always checking in. That is very important to us, someone who takes the time to email every so often to check in and make sure everything is going well. If we have a question he always responds quickly.
The more we use the software the more we learn and love the product. We use this software everyday runnig reports, for our POS, inventory, and much more. We love the button feature to make everyday use easy.
I find that it is hard to find a credit card company that is compliant with AIM.
A jewel in a difficult and expensive industry
製品を使ってみた感想： We deployed, then 4 years later deployed ecommerce
Ease of Use, Cost, Customer Service, Merchant Services relationship.
Canned Reports are often minimal, but I summarize them in complex Xcel worksheets
AIM by Tri Tech
製品を使ってみた感想： Inventory Control.
Retail POS, Service, Rental programs all in one program.
When you ring up retail items, a rental, & a service ticket at the same time for a customer it creates 3 different transactions for the same payment, thus listing 3 different payments on your deposit report for 1 transaction.
TriTech AIM Review
製品を使ってみた感想： Overall, I am very happy with this AIM. It has made our business run smoother and has opened up some avenues to us that were previously not feasible.
We sell firearms, and the built in A&D Book is a critical component to our business. Once setup, this feature makes tracking of firearms incredibly simple .
The management of sale prices for our products needs to be revamped and is currently both difficult and convoluted to use. In my opinion, this is easily the area of the software that could most benefit from improvement.
Emily's Review of AIM
製品を使ってみた感想： I have worked with many people at Tri-Tech we have been using there POS for about 4 years. I have had to call the customer help line many times in those 4 years. And no matter how frustrated I am they do an excellent job helping me solve the issues I run into.
I enjoy the easy of being able to create things and customize the POS easily. The system does all I need plus more that I probably don't know about. Seems like I learn new things about it all the time. My most recent call was with [SENSITIVE CONTENT]. He was very knowledgeable and the questions he didn't know the answers to he was very speedy at finding them. I enjoyed my early morning conversation with [SENSITIVE CONTENT] while he helped me work on multiple issues I was having. We got them all fixed in under an hour (I was expecting it to be a multiple hour kind of call). I look forward to working with [SENSITIVE CONTENT] again.
The worst part about this POS was the set up. Although I believe that is mostly the fact that we were transferring information from a system that was very VERY old and outdated system. But the service team was there for me whenever I had questions; and boy I had a lot of them. Those first few months most of the service people knew me by first name.
製品を使ってみた感想： Good overall. Many problems arise on a weekly basis but phone support are always their to help.
I do like that there are many features available. Scheduling, rentals, repair, short term rentals, etc. They are always trying to update and get better. I believe the repair and rental contracts are the strongest features of the software. A lot of the active e features are nice as well.
With what I like about the software is also where some of its problems arise. There are some parts of the software that lack features within its functions. Short term rentals is confusing and not completely ready in my opinion, not many ways for loaners to be customized ( no options for automated late fees or charges), Package deals are not easy to update. There are tons of features but some have issues.
Ok for small-scale non-ecommerce shops
製品を使ってみた感想： It was a good starting point, but we outgrew this software within 2 years of starting the company. Our eCommerce portal was functional, but cumbersome.
The tracking data on products was quite helpful. Serial numbers were regarded as individual numbers with unique purchase order receiving data that could be cross referenced with customer service records and trade-in information. Backorder protocol for Purchase Orders is the one thing I do miss about this software.
Local server based. This made it very difficult to process transactions remotely (tradeshows, etc) or work remotely.
One of the worst business decisions I have made.
製品を使ってみた感想： We gained POS software with serialized inventory track-ability from this software, something that we were lacking with QuickBooks.
It can handle a lot of inventory and a lot of different skus. The POS module is decent as far as keeping track of a lot of customers and barcodes. If you do opt for this software, stick with the very basic POS module only.
There are sooooo many things.... First off, the platform itself is extremely outdated. The only people who like this software are companies who have been using it for more than 10 years and haven't tried anything newer. Our IT guy HATES it, and TriTech wants you to spend thousands of dollars on an old-school server set-up because it can't be set up with any sort of cloud system. One thing to keep in mind is the relatively cheap up front cost is just the beginning, as the hardware costs are going to get you BIG TIME when you have to keep going backwards in time and adding hardware, IT, and specialized accounting costs on top of everything else (did I mention our accounting costs quintupled when we started using AIMsi?!). You can hardly ever correct a mistake, and we found this out right away when even TriTech support messed up trying to help us correct a simple mistake early on. Making corrections is tedious if not impossible, and yet the program is so counter-intuitive it's very easy to make mistakes even if you've been working with it for awhile. The accounting module is a joke, and this is where I feel like it was truly a bad business decision. We went live officially in 2016 after practicing for about 6 months, and after 11 months of trying to get off of QuickBooks completely and get on only one reporting software we finally gave up on AIMsi as we started losing sight of numbers and business goals. Bottom line, there are way better options out there than AIMsi.
After ten years, I work with the system reluctantly.
You can open the system multiple times on the same computer. In the middle of entering a sale, cust wants to try on a helmet or gloves, or just gets distracted; you can switch to another copy of the system until the customer is ready to continue. When using the computer to work on customer information or inventory, you can switch to another copy to verify or copy something. For instance, combining two customers into one, can copy email and then compare or enter.
The system is absolutely opaque, not intuitive, and byzantine. To deal with a product, it is impossible to find S/A Maintenance unless you know how to find it. Way too many arbitrary clicks and decisions to find anything in the system. Especially annoying is the inability to go back one level, if you make a mistake in these decisions; you have to go back to the beginning, and you might not even remember which decision was the wrong one. The lack of a training program to teach new employees how to use the system is something I have been thinking about for ten years. The rental module does not lend itself to quick service, renting 100 bikes on a busy day. If you suspend a sale, you can't open it and suspend it again; therefore you can neither edit, nor even reprint it. You can't analyze sales data from a sector of the customer data base. For instance, you can't separate the customers from A to M and compare them to the customers from N to Z. This would be useful to analyze the effectiveness of advertising. We could contact all the customers from A to M, but not N to Z, and then compare the results. There's more, but that will do for now.
Outstanding product and tech support!
The product I use has made tracking over 12,000 consigned items a manageable endeavor. In addition to the impeccable tech support I receive, the ability to track each and every product in the store, from intake to settlement, has made this business venture a pleasure. I probably only use 50% of the features, but those I use make my job easy. I can readily identify all pertinent information regarding an item, track notes on the consignor's item and sale preferences, and easily upload all information at the click of a button to my website. A few of the key features I use most are the abilities to associate similar items to one another, to produce reports for each consignor on items sold and still open, to create accounting reports on daily activity, to retrieve a customer's information for mail merge at settlement time, to track my inventory on both quantity and revenue generated to determine my seasonality and busiest days, and to un-publish items from the website once they reach quantity zero (can you imagine doing this manually?). I also enjoy the easy of use in the Aesys admin system. I've been able to manage and tailor the website to suit my needs with little help from the web support team (another great facet of the product). The ability for real-time lookup of shipping costs and credit card processing made the integration of these items a breeze.
There are times the system will crash if I have the SA Inventory, customer info, receive batch consignment, and the sales invoice windows open at the same time. There are times I need to have these available in the dynamic environment I've created, and the "Swordfish" errors can be a hassle. Also, there are some canned reports in the catalog that don't seem to work, and creating reports with the wizard is not the easiest or the most intuitive.
製品を使ってみた感想： It was hard to learn at first and I find my new employees have a bit more trouble with it than I like. Support is good but I have frustrations when CC processor and yourself throw the blame back on each other when resolving such problems. I think the separate module are a bit pricey unless you can catch a sale. And unfortunately I wish there was better online instruction to able to learn a new module. customer support is limits how much they show you in that area. I feel as though I utilize only about 50% of what aimsi can do just because there is no instruction of resource available online. And what's the point of the scheduling tab in reports when it doesn't give data even though the choices of reports are the same in the lesson tab and they work there. Customer service told me the tab doesn't work yet.
customer contact capture and credit card processing .
modules priced individually and that updates aren't discounted for current customers.
AIM is the best fit!
製品を使ってみた感想： The software has been just what we were needing for our sales and service business. The support has been fantastic as well over the years. Simply put top to bottom outstanding!
There are many POS on the market today but not very many geared to our industry. It is flexible and customizable. It is so easy to use.
There are very few things I like least because when we do , features can be implemented. I guess at this point I like least is we have no way to print a claim check when customers drop off their vacuum. That said I created a feature request that they are working on as I type this review.
A Small Music Store's Best Friend
製品を使ってみた感想： I used this software as a salesman at a local music store. It worked great to keep track of inventory (sales/ordering/receiving), salesman commissioning, time cards, and it made band rental season easy to manage.
It's very easy to use for all point of sale needs including transacting sales, sales history, band rentals, gear rentals, powerful customer account features, ordering and receiving. We used it to track salesman commissions and it worked great for that as well.
No real cons from a salesman/user perspective. It functioned to meet all of the needs of a small, local music store.
Best A&D and POS software I have used
製品を使ってみた感想： The software allows us to keep all of our records on site and quickly access them from as many terminals as I would like. I recommend AIM to everyone in the firearms industry.
The team at AIM gave me all the support I could ask for with setting up the software. I can barely turn a computer on and they were able to set it up for me so that I could start using it immediately. Customer support is flawless. The price was well below competing software and still had all the features I could ever use plus some.
We have experienced some lagging issues, but the team at AIM is working with us to resolve this at no cost.
My experience with AIMsi
製品を使ってみた感想： We use an older version (v6.0), and I am very impressed with the features. I can only imagine how the newer versions must be. Unfortunately, previous employees didn't understand POS software and we are not using many of the features, as our database is really messed up from being misused over the years. We only use the Long Term Rental Contract features, and AIMsi does a great job. Very easy to use. I only wish it had been used properly from the beginning because it looks like it would save me a lot of work.
The interface is very easy to understand and use, and customer support is great. It is a feature-rich program, I only wish we had a newer version.
When printing statements, it prints old accounts with no address. Apparently there is no way to filter the ones with no address out so I have to manually remove them. Occasionally one slips past and they are returned to us by the Post Office.
Veritable Jack of All Trades Point of Sale application
製品を使ってみた感想： With many small businesses operating more than one type of business in their store, the demand for more versatile point of sale programs increases and becomes difficult to find. Think about looking at software to purchase and realizing each software application only does a portion of what you need. Say you sell retail products, but you also want to help local artists and sell their merchandise on consignment, plus you take trade-ins, offer repair services, and you wish to maintain a customer database to let them know about future sales; How many points of sale programs are out there capable of handling all that and much more? AIMsi. I'm still looking for the iPad program or another PC-based program capable of handling it all and be completely integrated. What kind of businesses are we talking about? Retail stores, liquor stores, hobby stores, gun stores and shooting ranges, appliance stores, car washes, music stores, bike shops, golf courses, bars and restaurants, grocery and convenience stores, and the list keeps growing.
User Friendly Continually being developed and upgraded A true all in the box solution (point of sale, built in accounting program, built-in gift card program, contact management, B2B and C2B capable, and everything else a business needs to run the front, middle, and back office).
製品を使ってみた感想： I have been an AIM user since 2003 and overall I have been extremely pleased. I have been working with [SENSITIVE CONTENT] and he has been extremely helpful in my last issues.
From POS to backroom accounting and inventory management the software integrates seamlessly. Also support is crucial and they have that covered well.
Seems to need a lot of updates to fix issues.
a complete nightmare
that's its an electronic POS software that is windows based and uses my existing computers.
not able to accommodate the needs of my industry (firearms) and is constantly having issues that can only be resolved if the customer service rep sees it happening. customer service can not make alterations to the program or system, they always have to get sent to the programmers. Programmers wont make changes and expect us to change to accommodate their system. Not the way it was sold to us, nor the way the law makes us operate.
Product is easy to use and the technical support has been wonderful!
We have requested a few additional options to be added to AIM and the programers declined.
製品を使ってみた感想： In general the software does what it was designed to do. It is not slick, it is not fancy but it is useable for its intended purpose.
The software seems reasonably stable and we are able to preform most of our basic tasks without any undue effort.
There are some noticeable shortcomings in both basic processing functions as well as the reporting system. Help and Tech Support are an issue.
製品を使ってみた感想： overall very good product
functionality and ease of use plus great customer service!
Too many updates. If it is necessary to implement updates every week or so... Can you set the system to do automatic updates?
Poor support, lost data,
製品を使ってみた感想： There is little help for setting up the system. There are so many options, that it was hard to set up. When I called to get help, they wanted to charge me more than I already paid for tech support or they wanted to charge me to have someone fly out and set it up for me. When I had problems, they made me feel like I should know everything they do about computers. After having the system for over 2 years and trying to make it work, losing all my data and having to start over and paying for their top tier tech support the whole time so I would not loose any updates, I have given up. I spent thousands of dollars on software, hardware and tech support and then found out this system that I never even rang a single sale on, cannot be transferred to another buyer.
It was manufactured by a small company so I thought the support would reflect that.
The system crashed a few times. It is difficult to learn. The support was not great.