キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年

Synchroteamとは

Synchroteam FSMソフトウェアで、モバイル・ワークフォースを管理することができます。無料トライアルは1分以内で作成することができます。ライブ・サポートもあります。

Synchroteamの製品詳細

良いポイント:

Well documented and easy to set up. Open and easy to integrate with partners and own applications.

改善してほしい点:

There are lots of bugs and formatting issues that leave an unpolished impression. Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.

Synchroteamの評価

評価ポイント

使いやすさ
4.4
カスタマーサービス
4.3
機能
4.1
価格の妥当性
4.3

おすすめ度

8.2/10

Synchroteamの総合評価は4.5/5です。 (キャプテラに寄せられた90件のレビューより集計)。

Synchroteamを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (90件)

Ina
Ina
イタリアのfreelancer
認証済みLinkedInユーザー
情報技術、情報サービス, 自営業
使用期間: 1~5か月
投稿経路

great program for keeping track of work schedule and time!

5.0 2 年前

製品を使ってみた感想: It allows you to keep track of your projects and tasks so that you can focus on the important things. The interface is intuitive, making it easy to use for newbies or people who have been using it for years! It does everything!

良いポイント:

I've been using Synchroteam for about two months and it's been a game changer!I would totally recommend it to anyone in industry that needs schedule coordination, time tracking, mapping services, contract management, job reporting and more!

改善してほしい点:

sometimes it seems to be a bit difficult to understand some of the features...

Synchroteamからの返信

2 年前

Ina, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is so pleased to hear that we have helped you with scheduling, time tracking and more! We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.

Engr. Leonilo
サウジアラビアのChief Operating Officer
ファシリティサービス, 501~1,000人規模の会社
使用期間: 無料トライアル
投稿経路

検討した類似製品:

Cost effective

5.0 6 か月前

製品を使ってみた感想: Satisfied and very well effective in our operation

良いポイント:

Very effective and easy to implement than any application

改善してほしい点:

Simple and yet effective very useful in our daily operation

Synchroteamからの返信

6 か月前

Hello Leonilo - thank you for taking the time to review Synchroteam's field service management solution. Our team is pleased to hear our service is very effective and easy to implement. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!

Daniel
Daniel
英国のManaging Director
認証済みLinkedInユーザー
自動車, 2~10人規模の会社
使用期間: 1年以上
投稿経路
ソース:GetApp

Great if you are in the USA or France.

3.0 2 年前

製品を使ってみた感想: When workng, its ok. Have a problem, the support team don't want to know you. The language barrier between us and France is awful and I end up ringing the USA because you may as well talk to a brick wall. The idea of help is sending you to a FAQ, which I have already done and the responce time is about a week.

良いポイント:

Easyish to use. When you get used to it. Some good features we don't use.

改善してほしい点:

Intergration with Xero is a major problem. Mobile app is awful for timekeeping and job management.

Synchroteamからの返信

2 年前

Thank you, Daniel for your feedback on Synchroteam's Field Service Management software. We appreciate your business. We apologize to hear about your inconvenience with the support team and the integration with Xero. We have let our team know about these issues and we are making sure to improve what you experienced. Your feedback is helpful and we thank you again for your business. Our blog (https://www.synchroteam.com/blog/) is a great place to check out, as we frequently release details on new features and improvements.

David James
英国のHead of Service
情報技術、情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

I have brought it into my last 3 companies

5.0 2 年前

製品を使ってみた感想: I have used Synchroteam in 3 different companies and absolutely love how easily it can be configured, it solves a problem straight out of the box and can be instantly operational.

良いポイント:

Synchroteam is so easy to use and can be adopted within minutes. You can create everything from the most simple sign off reports to complex reports that need warrant dependable answers. The system is intuitive and can be used by the field engineers with the minimum of training.

改善してほしい点:

The only issue I have is the management of stock and warehousing could be improved. The system need to allow for tiered locations and the consumption of parts on a specific job report. The online customer portal needs to be updated so a customer can only choose from their own activity without seeing all other clients.

Synchroteamからの返信

2 年前

David, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you find our platform easy to use. We appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.

Joe
アメリカのField Manager
通信, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Initial review

5.0 5 年前

製品を使ってみた感想: Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

良いポイント:

Streamlining of my team's dispatching process

改善してほしい点:

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Synchroteamからの返信

5 年前

Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Ben
イスラエルのTech Consultant
コンピュータ・ソフトウェア, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Excellent Software with excellent service

5.0 5 年前

良いポイント:

The scheduling, the custom job reports, and the automatic sycn with Zoho. And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

改善してほしい点:

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Synchroteamからの返信

5 年前

Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

John
ケニアのInspector
機械・産業工学, 51~200人規模の会社
使用期間: 1年以上
投稿経路

PCW Management

5.0 7 か月前

製品を使ってみた感想: a great experience worth referrals to other organisations/users

良いポイント:

The ease of usage and knowledge transfer to other team members

改善してほしい点:

for a beginner, it poses challenges on usage without being trained

Synchroteamからの返信

6 か月前

Thank you John for your excellent review of Synchroteam's field service management solution. We are so glad to hear that our software has made knowledge transfer easy within your team. Thank you for your feedback and be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again!

Carlos
アメリカのBusiness Service Enginner
ファシリティサービス, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Excelent Product

5.0 7 か月前

良いポイント:

All modules are important, but the most amazing is the possibility of being an equipment maintenance provider.

改善してほしい点:

It seems to me that all the modules that the software manages are useful for the maintenance company or administrator.

Synchroteamからの返信

5 か月前

Hello Carlos - thank you for taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you think we have an excellent product. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!

Erik
メキシコのMaintenance Engineer
輸出入, 1,001~5,000人規模の会社
使用期間: 1~5か月
投稿経路

Application for faster reviews

4.0 7 か月前

良いポイント:

It allows me to have a faster record of inspections and delivery of reports

改善してほしい点:

manual customer records required because the export options not found correctly

Synchroteamからの返信

7 か月前

Hello Erik - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that our software allows you to review records faster. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!

Amit
インドのDirector
情報サービス, 201~500人規模の会社
使用期間: 無料トライアル
投稿経路

Great Product

5.0 7 か月前

良いポイント:

Features and funtionality are great UI and UX is good

改善してほしい点:

Expensive but great product,

Synchroteamからの返信

7 か月前

Hello Amit - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that our feature & funcionality are great and what you need for your job. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!

CLAUDIA
チリのINGENIERA EN ADMINISTRACION DE EMPRESAS
食品、飲料, 11~50人規模の会社
使用期間: 2年以上
投稿経路

EXELENTE SOFWARE DE PROGRAMACION Y LOGISTICA

5.0 7 か月前

製品を使ってみた感想: ES UNA HERRAMIENTA MUY FACIL DE UTILIZAR LA CUAL PERMITE TENER VISUALIZACION EN TIEMPO REAL DE TODOS LOS TRABAJOS QUE SE ESTAN EJECUTANDO.

良いポイント:

ES UN SOFWARE MUY COMPLETO CON EL CUAL SE PUEDE ASIGNAR TRABAJOS A NUESTROS TECNICOS PARA QUE REPORTEN FALLAS EN LOS EQUIPOS EN TIEMPO REAL

改善してほしい点:

EN OCACIONES LOS TECNICOS TIENEN PROBLEMAS AL SINCRONIZAR UN SERVICIO.

Synchroteamからの返信

7 か月前

Hello Claudia - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is happy to hear that this solution provides excellent programming and logistics. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!

Victor
カナダのProject Manager
セキュリティ、調査, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Good but could be better

4.0 2 年前

製品を使ってみた感想: It's OK, fairly easy to use but certain features could be added in order to make it less confusing when looking back at jobs

良いポイント:

I like the ability to customize reports so my technicians know exactly what is needed and can submit any extra information in a custom field

改善してほしい点:

The inability for my tech to pause a job and restart it without creating an extra ticket when you look back on job reports. Also the inability for the administrator to reset a jobs status if the job does not go forward as planned. Once a job starts I cannot close it out or leave it unfinished it just stays paused

Synchroteamからの返信

2 年前

Thank you, Victor for reviewing Synchroteam's field service management solution. We are pleased to hear that your ability to customize reports has been able to fit your specific range of needs. We are happy to provide you with personalized service to address any issues you may be experiencing and we look forward to continuing to work together to make Synchroteam the field management software for you! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Robert
Robert
カナダのOwner/Head Tech
情報技術、情報サービス, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Efficient. Informative. Useful

5.0 8 年前

製品を使ってみた感想: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

良いポイント:

Good Inventory Good presentation of information Good mobile app Easy to use Customization

改善してほしい点:

missing some features, for example can't search by serial number

Synchroteamからの返信

7 年前

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Adam
カナダのOwner
建設, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Great overall Product

5.0 5 年前

良いポイント:

Overall this is a great product to be able to keep our team organized and being able to track existing and past jobs. Job reports are great to be able to go back on jobs and find out what was done and go over site pictures. It's been very helpful with keeping our business as organized as possible which can be a struggle at times

改善してほしい点:

- The cost is a bit pricey since it's american pricing. - I wish is would be compatible with Sage 50 as it seems to be with Sage 30 & 100 - I also would like it to be able to GPS locate when the employees start and finish their job so that in the report we'll be able to tell customers that this job was started when we arrived at your house at this GPS location and also it was completed at this time at this same GPS location. If this could be an automatic feature it would be great. This would eliminate debates with customers on how long they were actually on site.

Synchroteamからの返信

4 年前

Adam, we appreciate you taking the time to review Synchroteam's field service management solution, and are pleased to hear you have found our tool very useful for managing your mobile workforce. We are glad you are taking advantage of our job reporting tools, and that Synchroteam has been able to help keep your business organized. We will notify our support team regarding your GPS location automatic feature request, as well as Sage 50. We encourage you to reach out to our support team to assist in advance understanding of our more intricate features and how they can be useful to your business practices. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Britney
アメリカのProject Administrator
自動車, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

Is able to fit our specific range of needs.

4.0 3 年前

製品を使ってみた感想: The customer service has been great. The same person who sold me the product has been available to me to set up the program, do trainings, and answer questions. That is a personal touch that doesn't go unnoticed.

良いポイント:

We are in a very specific industry and spread out all over the country. We use this software for smaller maintenance jobs as well as large, long-term construction projects. This is the only software that I found that could handle the range of locations and the variety of projects we do, while also integrating with our finance software via API.

改善してほしい点:

The scheduling aspect of this software is based on a team of people or one individual per job. We often have several individuals per job, traveling in and out at different times. It gets a little clumsy to create all the jobs needed to track and schedule each person individually.

Synchroteamからの返信

3 年前

Thank you Britney for reviewing Synchroteam's field service management solution. We are pleased to hear that Synchroteam has been able to fit your specific range of needs. We are glad to hear our API functionality has also allowed you to connect to your invoicing software, and that you are taking advantage of our customer support. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

John
アメリカのField Services Ops Manager
使用期間: 6~12か月
投稿経路

Overall Good. Nice to see aesthetic and time keeping updates.

4.0 7 年前

良いポイント:

1) Reporting options are good. 2) Auto-Refresh is nice. 3) The fact that the mobile app is pretty solid is a win for my group.

改善してほしい点:

My team services over 1300 conference rooms for one client as Customers in STeam. 1) Would like to have the option to bundle multiple Customers to one Site or Building. Currently a Customer can be assigned to multiple site, which does not help us. If I have to change/edit an address for multiple customers (conference rooms), it has to be done one by one. If multiple customers could be a part of a Building group, then edits, reporting, and more granular reports could be generated. 2) Would like a more robust inventory./asset management area in STeam, to be able to track status changes/dates, add/used/removed dates, etc. 3) Actual GPS map capture looks CRAZY! 4) Currency format creates unnecessary need for edits when exported to excel; have option to export without "USD" .

Synchroteamからの返信

7 年前

Thank you for your review John! We are pleased to hear that Synchroteam¿s reporting, time tracking feature, and mobile app has benefitted the AVI-SPL team. We appreciate your feedback regarding the customer building/ site relationship, as well as enhancing the inventory management, GPS, and currency functionalities. Feel free to reach out to our support team on how to make these current modules work best for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

認証済みレビュアー
認証済みLinkedInユーザー
ファシリティサービス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

worth his money

3.0 6 年前

製品を使ってみた感想: For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.

良いポイント:

reat flexibility, excellent customer service, value for money compared to other products very good

改善してほしい点:

Planning a bit awkward, no own mobile solution for the administrator

Synchroteamからの返信

6 年前

Thank you for your feedback on Synchroteam¿s Field Service Management Solution, and find it a great fit for your mobile workforce. We are happy to hear you find our solution as flexible as it is valuable. We are glad our customer service has been able to assist you in resolving issues, and encourage you to reach out to them to help the planning aspects you might be having some trouble with. We recommend checking out our blog (https://www.synchroteam.com/blog/), which has tons of tips and best practices for enhancing customer service and making the work even more transparent to the customer.

Liridona
スウェーデンのProject Manager
建設, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Helps our work run smoother

5.0 3 年前

良いポイント:

The calendar is robust and cleanly designed ,it makes scheduling easy . The time-tracking is precise and the estimates you can generate are as accurate as you can reasonably expect them to be .

改善してほしい点:

The categories for a type of work can be a bit limited and it can hard to find a perfect fit for your specific case. Fortunately you can leave notes for extra clarity.

Synchroteamからの返信

3 年前

Thank you Liridona for your feedback on Synchroteam's Field Service Management software. We are happy to hear Synchroteam has been helpful in managing your field service company. We are thrilled to see you are taking advantage of our scheduling and time-tracking features. We encourage you to reach out to our support team regarding work categories, and any other feature requests or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Alejandro
メキシコのServices Director
ファシリティサービス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Synchroteam review

5.0 6 年前

製品を使ってみた感想: Very good

良いポイント:

The ability to manage digital reports and quotations directly from the Cell phone.

改善してほしい点:

not being able to include a check list besides the report template.

Synchroteamからの返信

6 年前

Thank you Alejandro for your feedback on Synchroteam¿s mobile workforce solution. We are pleased to hear your team and customers at Prochef soluciones s.a. de c.v. have benefitted from our mobile reporting and invoicing features. We will forward your request for include a checklist for your mobile team, and encourage you to reach out to our customer support team for any other features request or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Christian
カナダのIT Director
小売, 10,000+人規模の会社
使用期間: 6~12か月
投稿経路

Simply does the job !

5.0 8 年前

製品を使ってみた感想: Great product ! Simple to use ! Really light training needed for the team (managers or technicians). I had to open two calls with customer service. They reacted promptly and fix the issue quickly. I really recommend this product

良いポイント:

Ease of use ! Quick setup ! Flexible !

改善してほしい点:

Nothing specific

Synchroteamからの返信

7 年前

Thank you Christian for your feedback- we are happy to hear your team is benefitting from Synchroteam¿s easy to use platform. We are grateful for your recommendation, and pleased to know our support team was able resolve your issues quickly. Stay tuned to our blog (https://www.synchroteam.com/blog/) as we frequently release updates, such as our newest feature, the time tracking module. Learn more about it here (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/) and thank you again for your review.

Jackson
使用期間: 不明
投稿経路
ソース:GetApp

Finally someone gets this right

5.0 13 年前

製品を使ってみた感想: We've been looking around and have tried other solutions like vWork and and connect2field. Synchroteam says they have been doing this for many years and it shows. There are a ton of features that follow and intuitive workflow for our industry - the planning tool is incredibly useful - and important details such as being able to manage jobs that require dispatching more than one person are invaluable. We were happy to see that mobile clients for iPhone, Android and Blackberry are available - as such we did not have to buy any new terminals for our staff - it worked from day 1. The mobile app allows us to collect signatures, photos, and we see this information in real time in the back office.

良いポイント:

Feature set, Planning tool, Workflow, mobile clients for multiple platforms

Synchroteamからの返信

7 年前

Thank you Jackson for reviewing Synchroteam’s field service management software. We are pleased to know our key features- such as job management, workflows, planning, and our mobile application- has benefited your team members as well as your clients. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have!

Steven
アメリカのOwner
建設, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

The support staff is awesome and provides great support as needed. The software is pretty straight forward

5.0 7 年前

製品を使ってみた感想: schedule all my crews keeps track of jobs upcoming and past.

良いポイント:

ease of use and supported with no problems. So far we have been glitch free. The couple of small user type problems The support staff has walked us through them. The pricing structure is very nice. its give and take with service software being you get some advantages with some and less or more with others. Synchroteam is a great software and functions as expected

改善してほしい点:

cant think of anything, so if i have to pick something it would be the problem we have if i leave the dashboard open too long then try to add a job it allows me to add it but it wont save, kinda waists time, but i have learned to refresh then add jobs.

Synchroteamからの返信

7 年前

Thanks for your review, Steven. We are glad to hear that Heritage Glass & Mirror LLC found Synchroteam our support staff awesome.

Howard
使用期間: 不明
投稿経路
ソース:GetApp

Productivity and control way up!

5.0 13 年前

製品を使ってみた感想: From a job planning and tracking perspective, this is by far the best solution I have seen. I can visually see my techs routes on the map, and can dispatch easily based on location. We are saving a ton of time managing our operations, and our technicians love it.

良いポイント:

Very large feature set. Job planning and mapping screens. support. Live synchronization with the mobile clients.

改善してほしい点:

Custom reports were confusing at first. Their support team was very helpful and we now understand how important and powerful this feature is.

Synchroteamからの返信

7 年前

Thank you Howard for your feedback of Synchroteam! We are happy to hear Synchroteam’s job management solution has increased productivity and control of your mobile workforce. We are pleased to know our support team was able to help you understand the custom reporting- we are always on standby if you have any other questions! Since you love our wide range of features, make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for saving time and money.

Aniel
アメリカのcoo
マーケティング、広告, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

All the tools, requires trial and error

4.0 6 年前

製品を使ってみた感想: Its been great we had on issue initially with the API version initially but so far has been a good experience.

良いポイント:

It has a lot of features, free trial to test things out, open API to allow for custimization. The mobile app is great too.

改善してほしい点:

It's not as user-friendly as I'd hope but dealing with intricate problems I guess it needs several layers fo fields for many things. There is no one-click solution.

Synchroteamからの返信

6 年前

Thank you Aniel for reviewing Synchroteam¿s field service management solution. We are happy to hear you are taking advantage of our API capabilities as well as our mobile app. We are glad to know the free trial was beneficial in helping you to explore Synchroteam¿s capabilities, and encourage you to reach out to our support team (https://support.synchroteam.com/) to help solve the intricate issues you are faxing. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Michel
使用期間: 不明
投稿経路
ソース:GetApp

Great solution for my business

5.0 13 年前

製品を使ってみた感想: A perfect way to manage my 15 technicians - I can track when & where they are - schedule urgency using the drag & drop and send job reports to my customers.

良いポイント:

No more paper.

Synchroteamからの返信

7 年前

Thank you Michel for your positive review of Synchroteam’s mobile workforce management solution. We are happy that our software helps you manage your mobile technicians and all parts of their job- such as scheduling and reporting. We are also glad that you find our paperless invoicing system a benefit for you and your customers. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have!