Revelation Petsのレビュー

Great features, support and development

製品を使ってみた感想： Automation of bookings saves us a lot of time.
Payment processing saves time and helps us report.
Professional experience for our customers.
Record keeping and security checks. etc. Ensures that pets are all up to date on vaccinations.

良いポイント:

ease of use. Good elegant design both technically and human interface. Good integration. Good software development path with new features being added.

改善してほしい点:

I'd like the Credit card/Stripe integration to be a bit neater. I find it a little confusing. sometimes it is not obvious if your payment has gone through. Same for refunds. Stripe and Revelation pets can become out of sync if you do a refund on the stripe console for example you have to replicate it in rev pets. When taking payment it is not always obvious that payment has been sucesful so I have to go into the stripe console to check. The payment options in the drop down list could do with refining e.g. credit card, debit card and stripe. I have been caught our and clicked on credit card when I should have selected stripe.

Revelation Pets Boarding Software

製品を使ってみた感想： I am so glad I switched from my old provider to this one. I thought my previous provider was good but this has far out weighed the expectations I had at the start - it has a neat, clean and tidy appearance. It is specifically for boarding animals which is brilliant. The team take on board suggestions and try their best to help and sort out any problems.

良いポイント:

The ease at which it can be accessed from ipad, laptop and phone from anywhere with wifi. The ease of creating an invoice and sending it to a customer. The variety of reports that can be created. Individual Pet profile for boarding animals. If there is a problem then the Rev pet staff get back in contact quickly. The use of vaccination information is an excellent feature and related reports and how this can be integrated into communications with guests. The use of electronic payments for things like deposits and appointments. the appearance is clean and slimline and looks very professional. I like that the rev pets team are willing to listen and take onboard improvement suggestions and are continually striving to improve their product

改善してほしい点:

it is still being improved and just a few little things need to be quickly ironed out such as the available appointment times being specific not just general. a few things can only be updated by the admin once a pet profile has been set up eg adding a vet details

Used to be good until it was bought out by a big corporate in April 2020

良いポイント:

It is reasonably intuitive to use once familiar with the product. It has a well rounded feature set including customer reminders, various adjustable report settings and integration with third party software.

改善してほしい点:

For the first 3.5 years of using this software, it has been very reliable, and the developers were very proactive and responsive to suggestions for changes and improvements, and it was not uncommon for the software to be improved upon every couple of months. However since the software was bought up by Gingr in April 2020, there have been no new updates at all, and it has become unreliable and I no longer trust it to give me accurate information. Unless changes are made, I will be looking elsewhere for other alternatives.

Used for years, absolutely no plans to change

良いポイント:

We love how easy it is for clients to book in and to choose the times that suit them. We love that all payments are made through the system as it saves us so much admin time!

改善してほしい点:

The appointments system - it seems impossible to use for what we want

Tested Everything in the Market

製品を使ってみた感想： From migrating into it, to our daily use, we love Revelation Pets and it has been a great experience. We tested 3 other dog hotel software and all failed to tick all the boxes except RP. Try it out, you will not be disappointed.

良いポイント:

This software is robust but with an easy user experience. I found this the hardest feature to find and it was the most important to us. We had previously worked with software that was incredibly robust and useful but training was a nightmare. No one could learn it on a one off. Revelation Pets is intuitive. A new employee can sit with it for 20 minutes and quickly understand the basic functionality. It integrates with Square amongst other payment gateways. It's online booking for clients is also easy and has a nice UI. It has all the features we need without clutter or confusion. Best of all is the customer support. It is the best of any software I have ever used. They are prompt and attentive.

改善してほしい点:

The cons I can think of are things I cannot do with it yet that are really just specific to my use. Like, I could use the ability to also sell grooming packages or handle recurring monthly services but that doesn't speak to the software as a whole, that's just us.

This software is a great value for the money!

良いポイント:

Number one is the web-based functionality. I can update things on my phone or iPad, and I don't have to lug my laptop around with me. I really like the ability for my customers to be able to set up bookings online, as it frees up my staff's time to take care of our business. I also like the different tracking features, such as vaccines and birthdays. The customer service is excellent, and they are very good about incorporating user feedback into updates.

改善してほしい点:

There are a few things that I think operate a little clunky (such as blocking off daycare runs when boarding runs are full) and take more clicks than they should.

Revelation Pets

製品を使ってみた感想： My overall experience with revelation pet was very positive I thought that it Inc. efficient and effective communication between clients during boarding and daycare visits.

良いポイント:

what i loved most about this software that’s how user-friendly it was and efficient for clients to use and book boarding and daycare visits and appointments.

改善してほしい点:

what I like least about the software was some of the formatting however once you got used to it it was easy to maneuver

Great

良いポイント:

User friendly, quick response from their customer service, simple and useful report for boarding kennel owner

What a relief to have found a system like this.

製品を使ってみた感想： Everything is in one place and you can access it from anywhere.

良いポイント:

All the kennel data is in one place and is accessible to all my staff wherever they are. The fact that Kinder Kennels has been able to grow with Revelation Pets makes it very much a partnership.

It has helped me a lot to manage my kennel business

製品を使ってみた感想： I've been using this software for several months and now I spend my free time helping more dogs and their owners

良いポイント:

It's very easy to use and to set up. The customization features to add logo, business name, address, prices and forms of payment make your business look serious. It's very helpful to have all the features you need in one place to manage kennels's booking and vacancies, customers, pets, vaccines, payments. Reports are very important for my business because they allow me to keep record of the arrival and departures, dietaries and vaccines notes and overall improve my service.

改善してほしい点:

I would love to have the PayPal plugin as a payment processor to charge my services with it, lot's of my clients use it

Not customer friendly.

製品を使ってみた感想： It was good initially with a few quirks but the new 'upgrade' is a disaster - and the fact they have done it without consultation is horrendous. We are considering legal action.

良いポイント:

I liked the system before they changed it without consultation.

改善してほしい点:

They have changed the timing element of the system which now no longer works for my business. It has meant that the system has told lots of customers we are full when we are not and we have lost lots of customers as a result. It's a disaster.

The best software for pet boarding !

製品を使ってみた感想： Revelation Pets saves me many hours of administration in the office. I can concentrate fully with my team on caring for our dogs and cats. Revelation Pets works almost automatically and I can manage and accept bookings with just a few clicks. Our customers have given us a lot of positive feedback after switching to Revelation Pets as it also makes booking much easier for our customers. Due to the regular updates, Revelation Pets is getting better and better and in many areas can be individually adapted to your own needs.

良いポイント:

- professional Online Booking Tool - own customer account for the pet owners - Need no App on Smartphone - Excellent and very fast support - take customer requests and suggestions for improvement seriously

改善してほしい点:

- nothing -> I'm happy :-) I use the software for a long time and am completely satisfied. There were only a few problems that the support but could fix very quickly.

When my original software company folded they suggested Revelation Pet and I am forever thankful!

製品を使ってみた感想： More free time to do other work! The ability to print a deposit list directly from Discharges is wonderful.

良いポイント:

As an adult who did not grow up in the computer era, even I find this program to be extremely user friendly. I was able to set up the runs to exactly fit our outlay; the Booking feature is easy and fast; and the customer support (when I get confused or have a problem) is perhaps the best of any company I have dealt with.

改善してほしい点:

Any issues that I have had and "wishes for" have been taken care of in each update. My least favorite aspect of this software is the length of time that that it takes to go from Bookings to Account, but that is minor.

Easy to use, had loads of great features

良いポイント:

Boarding cards that you can have pets photo on. (Customers like that too. ) Occupancy report. Money due report. Split bookings in pens. Easy to e mail customer now can also SMS them.

改善してほしい点:

Would like to see a months view at a time on the runs page. I think I can only get up to about two weeks st moment

A perfect product for our cattery

製品を使ってみた感想： Time saving
Professional looking
Keeping info in one place

良いポイント:

Customer support is excellent , always scores high on my book. The software allows our full days and half day fees. Professionally looking Reminders to customers reflects well on us too.customers can automatically review after being prompted by RP

改善してほしい点:

Having to print off daily booking confirmations for our use would be good to print multiple at one go

Fabulous - took the pressure of sorting Xmas bookings away completely

製品を使ってみた感想： To see at a glance how many dogs are in over Xmas holidays and other busy times instead of having to manually key each one in is fantastic.

良いポイント:

At a glance I can see how many dogs are in and how many runs I have available at busy times Xmas, Easter, school holidays etc. We used to run a manual diary which is fine in quiet times but a nightmare at Xmas - thank you! The reason I bought it was because we were away overseas with friends Martyn and Lisa from Wags in Levin NZ and Lisa was doing all her bookings on her phone while we were away and knew exactly what was happening in her business!

改善してほしい点:

I do find it hard to just add a vaccination sometimes but I am probably doing it the hard way - I seem to get into a pet screen which isn't the main screen and it doesn't give me the vaccination option. I am only learning so I am sure it is not the system :)

It has been great untill now, it is a great help to my business

製品を使ってみた感想： Every customer is charged, no more forgotten payment.

良いポイント:

The daycare booking!!! that is my core business, I justo love it. And the fact I can do everything in the tablet or phone is simply wonderful.

改善してほしい点:

I can´t book several hotel days for the same month and customer (similar as daycare booking). I have several clients that work in the aviation, and they give me the hotel schedule for the intire month, it would be great if I can book the hotel as I make in the daycare... it would be easier when i send the value to customer

have always loved using rev pets.

良いポイント:

the company responds quickly to any questions or concerns. and they like your feedback and continually improve their system. I also love how easy it is to use.

改善してほしい点:

I believe client text reminders are a separate charge. and we dont do a lot of baths so I am not sure how this may work better for people who have to manage grooming and boarding

Nice but too expensive

製品を使ってみた感想： I own more than 120 unit, price/month is too expensive considering the few clients using it , too bad because the system is very easy to use. At my sign in, i had set 40 units, now i only can use 1... or have to upgrade.
I looked several years for an online booking system including an availabilty calendar, suitable on a boarding kennel, i really dislike monthly fees. So i finally bought a lifetime licence of a kennel software homebased, and a lifetime licence of very very cool and customisable hotel sofware based on my website, the total cost is less than a year of revelation pets fees (120 units)...

Always great and quick customer service! I love working with Kate from Revelation Pets.

製品を使ってみた感想： organized bookings, daily scheduling of check ins/outs and appointments, etc

良いポイント:

Ease of use and that they are continuously improving and are open to inputs from the users. I love working with them. The software has been getting better with each update.

改善してほしい点:

I would love to have a credit option. For clients that paid too much and would like that amount to be put towards a future booking. I always worry we will miss it down the road if we just put a note in under the customer.

First class service

製品を使ってみた感想： First class service from first class folks.

良いポイント:

Easy to follow screens. No training required. Very approachable folks. Web based so access anywhere anytime and on anything.

改善してほしい点:

Nothing negative to say. Any issues have been solved very quickly.

The Critter Cradle

良いポイント:

This software is incredibly user friendly. We have only been in business for a year, and we have used this and only this software for our appointments. From the moment that we signed on to use the trial, we knew that this was the software we needed to use to help us be organized and successful. We love Revelation Pets!

改善してほしい点:

There is not one thing that we don't like about this software!

Easy and efficient

良いポイント:

Customer can make their own appointments, clear to understand.Improving all the time. Online.

改善してほしい点:

It would be great to have it intergration with google calendar as i have to run that alongside and it takes up so much of my time.

At long last!

製品を使ってみた感想： literally been search for over 2 years for a online booking system. Revelation pets it it! What struck me first was the "feel" of it. Easy to read, not cluttered. I am in Florida and 90% of my customers are elderly. Though they are working the internet well, I needed something easy for them. This couldn't be easier. I have tried every program out there, both for pets and and humans. Not one single one would work. The ones that were for pets want 5% of all my bookings price! Since I do boarding that would be a fortune! They mainly bring you customers. I didn't need that, just needed my excisting to be able to book online. The others wouldn't work because I have split hours. Revelation pets is very affordable and split hours isn't an issue. I also don't have a computer and only use my ipad and smart phone. I love how is comes up on my phone. Very easy to read and use. And when I'm making a booking it doesn't make me get a bunch of info, I don't have time for that! When I needed help they got back to me ASAP. I look forward to them growing and tweaking some things. I have almost 4,000 cats in my data base. I am very busy plus work by myself, having people book online is helping greatly. Cuts down on mistakes, not stuck on the phone while with a customer in person, etc. Life for me just got easier! Thank you, Revelation Pets!

Absolutely delighted with this system and the customer support has been excellent.

製品を使ってみた感想： much greater visibility of the diary and bookings plus clearer and consistent client data

良いポイント:

It was by far the best product we saw on offer. It is very easy to use and the staff have needed minimal training. Best of all is the exceptional customer support. The team there have been so helpful.

改善してほしい点:

Find the mix of pet types slightly tricky to manage especially when looking at occupancy statistics, but found a work around with the help of the support guys.