キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年

Bazaarvoiceとは

Bazaarvoiceのショッパー・エンゲージメント・プラットフォームでは、UGCの収集、表示、配布をグローバルに管理することができます。

Bazaarvoiceの製品詳細

良いポイント:

Great help available if needed. Easy to track reviews and customer inquiries in one place.

改善してほしい点:

I don't like how data is pulled I feel that it is not as efficient as it could be.

Bazaarvoiceの評価

評価ポイント

使いやすさ
3.9
カスタマーサービス
4.0
機能
4.1
価格の妥当性
3.4

おすすめ度

7.7/ 10

Bazaarvoiceの総合評価は4.3/5です。 (キャプテラに寄せられた32件のレビューより集計)。

Bazaarvoiceを使用したことがありますか?

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レビューを絞り込む (32件)

Maricela
Maricela
アメリカのWholesale Sales Support Specialist
認証済みLinkedInユーザー
倉庫, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Great Way to Connect with Customers

5.0 6 年前

良いポイント:

It's really easy to navigate the site, you can see reviews, as well as answer customer questions to help generate a sale.

改善してほしい点:

It's a bit pricy but in my opinion, worth the price.

Lindsay
アメリカのDirector, Digital Merchandising
消費財, 1,001~5,000人規模の会社
使用期間: 6~12か月
投稿経路

An essential part of your PDP!

4.0 昨年

製品を使ってみた感想: Overall, implementation has been smooth, but a little slow. Part of that is my own internal roadblocks. The Fulfillment process in the US has ben very smooth and my local sampling coordinator (Madi Even) is amazing.

良いポイント:

Ratings and Reviews content is more important than ever on the PDP and shoppers trust these reviews. The ROI for seeding the product is almost 100% so the community is reliable.

改善してほしい点:

Dashboards and insights need some work - there is very little that is plug and play, and the workbench requires a pretty heavy manual lift to manage. Also, having to work with a totally different team for each of the products offered by BV requires the same conversation over and over to different people. I often feel like we spend too much time educating the BV team on our business and what's needed. It would be great to do it once and hit the ground running.

Kathleen
アメリカのManager Retention Strategy and Customer Experience
消費財, 5,001~10,000人規模の会社
使用期間: 6~12か月
投稿経路

Not impressed

1.0 2 年前

製品を使ってみた感想: I am a detractor at this point.

良いポイント:

I have not found anything yet. The team is unhelpful, unavailable, and untrained.

改善してほしい点:

It has been several months, and there is inconsistent support, unknowledgeable project leads, nonexistent technology experts and we still do not have either functionality live or working as it should. We were strong armed into leaving Yotpo and it has been worse than even anticipated. There is a lack of knowledge and leadership in spearheading the implementation of your technology. Rarely are we given correct answers during our calls.

Chris
アメリカのAssociate Director of Customer Support
消費財, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Bazaarvoice Product Review Syndication

5.0 3 か月前

良いポイント:

Bazaarvoice allows us to syndicate our product reviews with other retailers.

改善してほしい点:

There aren't a ton of alternate vendors to syndicate product reviews with.

Tony
アメリカのProject manager
薬品, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

Works most of the time, but there is room for improvement

4.0 2 年前

製品を使ってみた感想: Access to connections is vital for us.

良いポイント:

System is somewhat responsive, only the reports take more time than desired. We like the Sample campaign system.

改善してほしい点:

Some times support tickets are close without resolution, this is a bad practice.Perrigo VOC Enhancements never get implemented.

Sarah
アメリカのSenior Project Manager
健康、ウェルネス、フィットネス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Not a lot of customization or control

5.0 12 か月前

良いポイント:

Easy to implement and use the software.

改善してほしい点:

Not a lot of control of who can write reviews. Not a lot of opportunities for win back and change the customer experience.

Jillian
アメリカのeCommerce Business Manager
食品、飲料, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Great for Review Syndication - Reporting / Analytics Needs Help

4.0 2 年前

製品を使ってみた感想: If the Reporting/Insights portion of the portal worked better and if Support moved quicker to fix the glitches, we would be very happy with BazaarVoice overall.

良いポイント:

Review pooling/syndication, Influenster Review generation, & strong account management ([sensitive content hidden] is a fantastic partner!).

改善してほしい点:

The Insights suite is not easy to navigate and the reports that live there are super glitchy. Have had to open countless support cases to get the filters to function accurately. BV Support does not resolve issues very quickly. Within the Reporting section of the site, disappointed that we could not add a Brand / Category field to all of my reports. This seems very basic, but Support said they would share my suggestion but could not implement the update unless other clients made the same suggestion. Was disappointed by BV's customer service in that instance.

Kerri
アメリカのAssociate ecomm mgr
消費者サービス, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

BV Feedback

4.0 2 年前

製品を使ってみた感想: Good

良いポイント:

Ease of use of the platform. The ability to look at our brands in individual tabs.

改善してほしい点:

Nothing comes to mind. I have not had issues.

認証済みレビュアー
認証済みLinkedInユーザー
消費財, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Necessary but costly

5.0 4 年前

製品を使ってみた感想: We have been able to get feedback on our products, generate reviews, and directly address consumer questions.

良いポイント:

We are able to see reviews from multiple retailers, in one place, and we can directly reply to the reviews or questions.

改善してほしい点:

Quite expensive and there seems to be a bit of a monopoly, as Walmart and Best Buy pretty much require brands to use it.

Sergey
Sergey
オランダのCPO
認証済みLinkedInユーザー
インターネット, 2~10人規模の会社
使用期間: 無料トライアル
投稿経路

Easy to use

5.0 5 年前

良いポイント:

Very easy to use -- it gives a very easy to read interface

改善してほしい点:

Expensive and system loads slowly once month

sandrine
フランスのconsultante independante
人材派遣、人材紹介, 自営業
使用期間: 2年以上
投稿経路

Bazaarvoice

5.0 昨年

良いポイント:

Bazaarvoice est une solution innovante et efficace pour enrichir l’expérience d’achat, développer la marque, diffuser le contenu et fidéliser les clients avec la puissance des CGU.

改善してほしい点:

Bazaarvoice peut être perçu comme une source de pression pour les marques et les distributeurs qui doivent constamment surveiller et répondre aux CGU, et s’adapter aux attentes et aux besoins des consommateurs. Il peut être difficile de gérer les avis négatifs, les faux avis, ou les avis contradictoires, sans nuire à la réputation ou à la confiance envers la marque.

Darwin
ベルギーのDigital Post-purchase Experience Expert
電気・電子機器製造, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Good customer success and support is the key to review management programme

5.0 2 年前

良いポイント:

The customer support and customer success are the top notch. They also continuously improve their systems for better user experience.

改善してほしい点:

The price :( Other than that, I'm pretty happy with the service.

Peter
アメリカのOwner
マーケティング、広告, 自営業
使用期間: 1年以上
投稿経路

Integrated with the vendors where our products are sold so that part of the choice was easy

4.0 昨年

製品を使ってみた感想: From choosing (see title) to implementation it was a bit rocky to be honest. The code and the process are easy to understand which is why it is disappointing that the back end tools are so clumsy and the service from the team is somewhat spotty. It could easily be a home run on both fronts but it ends up making the initial rollout more of a fumble.

良いポイント:

Embedding and syndicating reviews is powerful

改善してほしい点:

Back end setup and maintenance is unnecessarily clumsy (as is the support from their team)

Lisa
アメリカのEcommerce Manager
建設, 5,001~10,000人規模の会社
使用期間: 2年以上
投稿経路

QnA

5.0 2 年前

製品を使ってみた感想: Easy to use for questions and answers.

良いポイント:

I like the added content it adds to the product

改善してほしい点:

The help desk. Its very hard to get questions answered.

Maya
アメリカのMarketing Manager
消費財, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Really like it!

5.0 2 年前

製品を使ってみた感想: Good!

良いポイント:

I love that its one platform managing all of the reviews i get and i can send it out to most of the retailers my product is in!

改善してほしい点:

That even though there are a lot of retailers, it's still not all of the retailers i am in

Merle
ドイツのContent & data Specialist
消費財, 5,001~10,000人規模の会社
使用期間: 1~5か月
投稿経路

There´s room for improvement

4.0 2 年前

良いポイント:

You can anaylse your reviews Year over year

改善してほしい点:

It´s not user friednly in case of easy use/intuition. There is extended learning and deep diving into the tools needed to fully understand how things are working. A more intuitive way of working would be nice

Vanessa
フランスのCommunity manager
マーケティング、広告, 自営業
使用期間: 2年以上
投稿経路

Conquise

5.0 2 年前

良いポイント:

En fait j’aime tout dedans, du choix des produits à l’utilisation

改善してほしい点:

Aucun, il n’y a rien que je n’aime pas dedans

認証済みレビュアー
認証済みLinkedInユーザー
化粧品, 51~200人規模の会社
使用期間: 2年以上
投稿経路

The best UGC tool

5.0 3 年前

良いポイント:

Rating and review feature Questions and Anwers feature

改善してほしい点:

API for rating and review the lack of AB Testing

Richard
アメリカのCSR
卸売, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Easy to use, but UI may be too simple

4.0 5 年前

製品を使ってみた感想: I love using Bazaarvoice Connections; it gives a very easy to read interface with all partners available in one place. The workflow is very efficient, and makes managing multiple accounts a breeze.

良いポイント:

I enjoy having all of our online trading partners' consumer questions and reviews available in one place. Responding to either is as simple as typing and submitting, and there is no need to open each question/review as a separate document. The workflow is very efficient as a result.

改善してほしい点:

The system loads slowly, and navigating can be tedious as a result. Filters and search functions can be a labor to use.

Jeremy
フランスのResponsable E-Commerce
小売, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Bazaarvoice, gestion de nos avis produits

5.0 2 年前

良いポイント:

- Nombreuses fonctionnalités permettant la récolte et la gestion des avis- Entreprise en croissance proposant de nouveaux produits fréquemment - Support très réactif- CSM dédié et à l'écoute du projet de l'entreprise

改善してほしい点:

- Plateforme ne proposant pas une stratégie développée pour la gestion des avis marchands / e-reputation- Tarification relativement onéreuse

認証済みレビュアー
認証済みLinkedInユーザー
スポーツ用品, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Great for capturing reviews from our customers

5.0 7 年前

製品を使ってみた感想: Reviews on our site, insight into products, increase in SEO

良いポイント:

The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.

改善してほしい点:

Sometimes customer service can bounce you from person to person before you get in touch with someone who can help you.

Marcy
アメリカのProgram Manager
事務用品、事務機器, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Great interface between us and our customers

4.0 8 年前

製品を使ってみた感想: Great program overall

良いポイント:

Vey easy to use. Great help available if needed. Easy to track reviews and customer inquiries in one place!

改善してほしい点:

Some notifications get delayed...have to log into the program to get any real time notifications. Other than that, great!

認証済みレビュアー
認証済みLinkedInユーザー
教育管理, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Expensive but adequate online review platform.

3.0 6 年前

良いポイント:

It did an efficient job of gathering our product reviews.

改善してほしい点:

Expensive; not many remarketing tools available when we used it.

認証済みレビュアー
認証済みLinkedInユーザー
小売, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Best Reviews platform that I have used

5.0 6 年前

製品を使ってみた感想: Being able to syndicate and map reviews has been so valuable. To easily map similar styles for seasonal products it helps us get a head start on product launches.

良いポイント:

The platform is really advanced to other brands I have used. You can map reviews to like products very easily. We hooked up bazaarvoice on our website and customers can ask questions and we publish them quickly. Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.

改善してほしい点:

the basic set up is great but Bazzarvoice offers so many other services that we are not utilizing but it can add up quickly if you decide to add these services.

Kaitlin
アメリカのSenior Paid Social Specialist
マーケティング、広告, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

Easy to use for review management

5.0 3 年前

良いポイント:

Depending if you own the website for reviews or if your product is sold to a big box retailer bazaarvoice capabilites vary. Its great for community management and to gauge customer feedback.

改善してほしい点:

I don't like how data is pulled I feel that it is not as efficient as it could be.