キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Infobipとは

Infobipフルスタック・クラウド通信プラットフォームを使用すると、あらゆるチャネルで顧客との有意義な関係を構築することができます。

Infobipの製品詳細

良いポイント:

(準備中)

改善してほしい点:

(準備中)

Infobipの評価

評価ポイント

使いやすさ
4.6
カスタマーサービス
4.4
機能
4.6
価格の妥当性
4.3

おすすめ度

8.4/10

Infobipの総合評価は4.6/5です。 (キャプテラに寄せられた14件のレビューより集計)。

Infobipを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (14件)

Ahmad Idzuan
Ahmad Idzuan
マレーシアのRecruiter
認証済みLinkedInユーザー
医療機器, 10,000+人規模の会社
使用期間: 6~12か月
投稿経路

Quite good with SMS marketing

5.0 2 年前

良いポイント:

Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.

改善してほしい点:

The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.

Infobipからの返信

2 年前

Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business.

Sylvia
マレーシアのE-Business
金融サービス, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Easy to use, once you get a hang of it

5.0 3 年前

製品を使ってみた感想: Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.

良いポイント:

Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.

改善してほしい点:

I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.

Infobipからの返信

3 年前

Thank you for the review!

Chin Han
マレーシアのLead Software Developer
消費財, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Complete Platform

4.0 3 年前

製品を使ってみた感想: So far quite smooth.
No complaints is a good thing meaning it is stable. :)

良いポイント:

Complete suite of email, sms, push notification features.

改善してほしい点:

Cost slightly high. Huge corporations can bring cost down but they need a dev team.

Infobipからの返信

3 年前

Thank you for the review!

Giovanni
コスタリカのproduct Owner
金融サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

extraordinary product

5.0 3 か月前

良いポイント:

it's availlable in a lot of countries where we have our product.

改善してほしい点:

very big company, sometimes it forgets about the customers

Eva
ケニアのCustomer Experience Executive
通信, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Outstanding Sms Marketing Platform

5.0 3 年前

製品を使ってみた感想: It's a great tool for marketing purposes, but they should improve on the response time on issues raised

良いポイント:

Currently using this platform for marketing SMS and push notification features for our core banking system.

改善してほしい点:

The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised.

Infobipからの返信

3 年前

Thank you, Eva! We will forward your feedback to our experts.

Christopher
マレーシアのOperations Manager
物流、サプライチェーン, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Easy to use product

5.0 3 年前

製品を使ってみた感想: Very comprehensive but easy to use portal.

良いポイント:

Currently only using the sms feature which is super easy to use

改善してほしい点:

The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up

Infobipからの返信

3 年前

Hi Cristopher, thank you for taking the time to leave a review!

Yaw Lin
マレーシアのSr. Director, IT
金融サービス, 201~500人規模の会社
使用期間: 2年以上
投稿経路

User experience

5.0 3 年前

製品を使ってみた感想: So far so good

良いポイント:

Easy to implement n use One central location to manage message

改善してほしい点:

Is good Pricing structure can be more friendly

Infobipからの返信

3 年前

Thank your for taking your time to write a review! We're glad to hear you're enjoying our solution and find it easy to implement and use.

Happy
マレーシアのCEO
通信, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Infobip

5.0 3 年前

製品を使ってみた感想: VERY GOOD IT INFRASTRUCTURE

良いポイント:

Good API System. I Easy to use and have admin panel to monitor status

改善してほしい点:

NOTHING much. THE IT infrastructure is very good

Infobipからの返信

3 年前

Thank you for your review, we're glad to hear you like our customer support!

Darshan
Darshan
インドのAssociate
認証済みLinkedInユーザー
マーケティング、広告, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Best platform for Email and SMS delivery

4.0 2 年前

製品を使ってみた感想: My overall experience with Infobip is very good. I'll recommend this to everyone.

良いポイント:

The best thing about Infobip is its customer support and service. They help in integration and other required process. The UI is very good and it provides clear reporting and billing. We regularly use this for SMS, Email marketing campaigns. Also, we recently integrated WhatsApp feature.

改善してほしい点:

Nothing specific to call out in this section. Would love to have offers for old customers like us.

認証済みレビュアー
認証済みLinkedInユーザー
インターネット, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Fast and effective interaction with customers

4.0 3 年前

良いポイント:

Allows communicating with customers across multiple channels, good for the customer data collecting and analysis, provides granular reports.

改善してほしい点:

I wish the price would be lower, the rest is perfect.

Infobipからの返信

3 年前

Thanks for the review! We'll forward your feedback to our experts. :)

Fernando
アルゼンチンのDesarrollador de software
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Plataforma de comunicaciones muy completa

4.0 昨年

製品を使ってみた感想: En nuestro caso, necesitabamos conseguir la forma de comunicarnos a Whatsapp desde un sistema de asistente virtual (chatbot) que habíamos desarrollado en nuestra empresa. Entre las innumerables opciones que encontramos, apareció Infobip que nos proporcionó uno de los canales de comunicaciones más completos de todos los que estudimos analizando. Lamentablemente, por cuestiones de precios terminamos cambiándolo por otra plataforma no tan costosa.

良いポイント:

Cuenta con un amplio abanico de canales de comunicaciones implementados. Dispone de una documentación bien detallada que facilita el aprendizaje y la interacción con la plataforma.

改善してほしい点:

A pesar de contar con una buena documentación, es necesario contar con una gran cantidad de tiempo para poder aprender cómo interactuar con las diferentes APIs con las que cuenta la herramienta.

Andre
Andre
ブラジルのCX Referência
認証済みLinkedInユーザー
銀行, 1,001~5,000人規模の会社
使用期間: 6~12か月
投稿経路

Infobip

4.0 2 年前

製品を使ってみた感想: De forma geral, é um ótimo sistema e tem atendido as demandas que preciso.

良いポイント:

Tem uma plataforma de fácil compreensão, o que ajuda no seu manuseio e para ensinar novos funcionários a usar. Geralmente, nos da a resposta exata do problema, além de possuir um site de suporte a erros, onde podemos consultar e verificar as informações referente a cada código de erros. A opção de relatório é muito importante para o dia a dia, ajuda a detalhar ainda mais as informações que temos no sistema.

改善してほしい点:

Em alguns casos ele emite uma informação de erro com a descrição diferente do que tem disponível no site de erros, isso acaba gerando um pouco de confusão de na hora de mapear o problema.

Infobipからの返信

2 年前

Thank you for the review, Andre! We will make sure to forward the feedback to our team.

Harooon
パキスタンのdata entry
放送メディア, 自営業
使用期間: 無料トライアル
投稿経路

an outstsanding platefrom

5.0 3 年前

良いポイント:

the product is easy to use helpful,supported

改善してほしい点:

everything is good i dont think if there is any thing missing

Infobipからの返信

3 年前

Thank you for the review! We are glad you're finding our solutions helpful.

Mina
エジプトのContact center Senior manager
銀行, 1,001~5,000人規模の会社
使用期間: 1~5か月
投稿経路

Good Choice

5.0 4 年前

製品を使ってみた感想: recommended for start ups and large companies , it is one of the most professional systems that is used

良いポイント:

the system stability customer support technical support futures

改善してほしい点:

there is some limitation in data extraction

Infobipからの返信

4 年前

Thank you for your review!