Maintenance Connectionのレビュー

Maintenance Connection Review

製品を使ってみた感想： The software is extremely user-friendly and functionality. It is capable of handling much more than asset management, preventative maintenance, protocols, and task tracking. It even has a process of evaluation for collective requests and budget control.

良いポイント:

Maintenance: calendar-based maintenance planning to facilitate preventive/predictive maintenance. Since automated alerts are sent, periodic maintenance is required, essential maintenance is hardly ever forgotten.

改善してほしい点:

Provides only a few tools for creating ad-hoc or tailored reports.

CMMS Software You Can Use

製品を使ってみた感想： We have been able to implement MTBF tracking and starting to analyze the data we've been collecting to help put the top issues to rest. Their customer service team is top-notch, they are there to answer any questions or issues you might have. Kudos to them and all of their quick responses!!

良いポイント:

The simplicity of initial setup and the ease of daily use is one of the best things about Maintenance Connection. The software is very intuitive and is designed with the end-user in mind. Their community area (MC User Connect) is a great part of the package - there's a Product Suggestion area, on-demand learning videos, and a library that holds a great amount of instruction if needed.

改善してほしい点:

If you are using Maintenance Connection to connect multiple locations or facilities under one system, there are some areas of the software that need to be location specific, such as Failures - all 8 of my facilities do not share the same failure codes - we each have different equipment and machinery.

Maintenance Connection Review and Feedback

製品を使ってみた感想： Overall, the product is great. I would like to see options to schedule more then a week out.

良いポイント:

Ease of use for building PMs and work order creation. Mobil use is a great option

改善してほしい点:

Labor management and multiple modules to create a PM.

limited usefulness with Ipads

製品を使ってみた感想： Our technicians use Ipads to access the program, and they are very limited in what they can see and do. When work orders are in a complete status, they are not easily accessible form the ipads, which limits the information the next shift has to see what has been done. The work orders only have a very small text line so it is awkward to type in and to see detailed notes or reports from the Ipads. Since the techs cannot access the information, the reports tend to be very brief and lack details that could help other techs if the same problem comes up again. The company wants to save money on the number of computer logins, so techs do not have regular access to see the work orders on a computer, and the program works differently between the Ipad and computer so they cannot use the computer efficiently when they do manage to get access through one. I have tech level access, but still receive automated reports which can be helpful to see what is going on; I do not see what flexibility there is with creating new reports or using the program to track specific techs or shifts.

良いポイント:

It is helpful in tracking work that needs to be done. It makes assigning projects to specific technicians easy, and tracking how long it takes to complete projects.

改善してほしい点:

Tablet program is awkward and very limited use when used on its own.

My Overall Maintenance Connection Review

製品を使ってみた感想： We use the maintenance connection software daily and have become more friendly with it as time goes on

良いポイント:

Multiple functions available including assets, preventative maintenance and work order modules plus users and groups

改善してほしい点:

the reporting features are not as easy as other programs

Maintenance Connection is User Friendly

製品を使ってみた感想： Overall ease of use and the support team is VERY helpful. I usually get an answer to a support question same day. Also the notifications when the system is "down" are sent timely.

良いポイント:

Ease of use, and the functionality of scheduling work orders to staff members

改善してほしい点:

Some support issues turn out to be a functionality that is NOT an option in the system. You have to submit an "idea" for future roll-outs of the product

Maintenance Connection Review

製品を使ってみた感想： I use it for basic work order tracking primarily, because the amount of time and effort needed to master more complicated tasks is too great.

良いポイント:

I like that there are so many things you can utilize Maintenance Connection for. For someone who has the time and energy, it could be incredibly valuable.

改善してほしい点:

The program is clunky and not user friendly. To really understand some of the valuable functions, one has to spend a large amount of time learning how to use them properly. I am constantly having to re-learn how to do things in the system.

Easy way to submit work orders to get things done!

良いポイント:

As a user, I appreciate being able to submit and follow up on work orders sent to facilities. They are able to organize and assign tasks to their crew. It's easy to sign in and a user friendly interface

改善してほしい点:

I am not sure from the programming end when it comes to formatting, but I was wondering if there was a way to save certain information. Currently, we have a complicated drop down menus for each section. It's complicated because there's so many categories, but I would like to have a "saved profile" for certain things like location, site and other features to make requests quicker.

MC has been very helpful in building a maintenance management system from the ground up

製品を使ってみた感想： Helps me manage my maintenance items and spare parts on a day to day basis

良いポイント:

The flexibility built into the software is very nice. It is easy to customize forms and make the software work towards your advantage.

改善してほしい点:

It would be nice to see more attention directed to non-cloud based users. It is hard to take advantage of all of the features of the software as a non-cloud based user.

Great Software for a Reasonable Cost

良いポイント:

This software provides everything your maintenance programs needs and more, for an incredibly reasonable price.

改善してほしい点:

Not really any complaints at all. It works very well.

MC Review by EOG Resources

製品を使ってみた感想： I will recommend MC to anyone. There's so much that you can do with this program, it amazes me that I find something new each week. We track: Asset Moves, Calculate Usage Fees for Equipment, Track Run Hours, PM Schedule, Labor Records, plus many more. We have spent more money than expected in custom work, but support has worked well with getting everything needed, minimized the cost and/or came up with better solutions. The support team, especially who I deal with on a regular basis, throwing new ideas at (Arlene, Randy and Dan), are all extremely helpful. MC tracks more than what we originally planned for, maintains a good schedule, and will soon be company wide here at EOG. Different divisions all over the US with EOG have heard so much about how it's helped the South, that I've been getting phone calls and emails asking, How does it work? What do we need to do? Do you think it will help? etc... Definitely has been well worth the money spent and has saved us a lot of money in return.

良いポイント:

Maintenance Connection (MC), has definitely helped us keep track of our equipment in the field. Our maintenance records are much easier to get to and review. We are able to diagnose and stop prevent future crashes based off the history reports. We have minimzed our spreadsheet use. I myself have stop using over 15 spreadsheets. We've been able to export our reports and link to a small access database to run numbers for accounting. This normally took everyone 1-2 weeks and now MC has allowed us to cut our time back to 1 day. Our company has to deal with State Regulations for Emissions/Greenhouse Gas. We've been able to implement so many flags to make sure we stay on top of our testing, run hours and our facility emissions. MC has been very flexible on what we can add, change and customize to fit our needs.

改善してほしい点:

Based on how MC was initially set up, we've had to make quit a few customizations to the program to fit our needs. We have several more projects in works now. The program is set up to do what we want, but the way our company is set up, we have to take different steps to get to that end result. In the end, it cost a little more for each customization. I would definitely like to see, in the future, an easier way to keep the overall history in an upgrade would be nice, to fit our needs better when we have Assets and Parent Locations they change often.

MC better than Maximo? I think so!

良いポイント:

I was first introduced to Maintenance Connection in 2007. In the world of software development, that was a lifetime ago. It was a solid package back then, but I have since watched it bloom into the most highly rated CMMS software on Gartner's Magic Quadrant. What happened? In my opinion, the key to that success was rapid deployment of a mobile solution as well as well-executed integrations with other systems (especially ERPs). The power of Maintenance Connection (MC) is only effective if you can take it on the road with you and incorporate it with your other software solutions. TCO is also a huge factor with software implementation/ongoing maintenance and I believe MC is a decent value.

改善してほしい点:

We often had issues with using different browsers as well as browser updates. I have moved onto another company and no longer use MC, so I'm not sure if they have put additional resources on that to ensure those bugs are kept to a minimum. Be sure to ask about that if you are considering this software.

Great. It's been a Godsend for me.

製品を使ってみた感想： It helps the maintenance department and me stay organized.

良いポイント:

I'm audited quite frequently by our customers and each one I've shown the maintenance Connection Program to has liked it. I can virtually run our maintenance department without physically being there which really helps me keep tabs when I'm on vacation. The inventory module forces us to be organized which helps with the 6S program.

改善してほしい点:

We are a cloud user and I think it's mainly because of our company securities, I have to store my documents on a Google drive and link it in. The only one-on-one training I've had was when the bus traveled to MPLS. They don't seem to get close to the upper Midwest.

Easy to Organize and Use

良いポイント:

Maintenance Connection allows us to keep all of our assets organized and structure our asset tree as we see fit. All work is documented and saved. We can have all cost, downtime, and other asset information together in one place. This program works well if you have everyone putting in an effort to utilize the different features that it offers.

改善してほしい点:

Customizing reports can be difficult if you don't know what you are doing or how you want it or have to many factors that you need. However, customer service is a huge help and can usually help you customize your report.

By far the best value CMMS

製品を使ってみた感想： The Maintenance Connection support team is wonderful. They help you get to the solution you need and they don't nickle and dime you with extra charges like some of their competitors.

良いポイント:

The Maintenance Connection reporting engine is outstanding. It is very easy to create custom reports yourself without having to pay a third party consultant. The "Smart Reports" feature lets the user link directly back to source data. For example, if you have a purchasing report with all the POs for the month, you can click on a line item and be taken directly to the specific PO in question. Same with work orders...

改善してほしい点:

No cons at the moment. It seems when you run into an issue or a needed enhancement, the Maintenance Connection Team listens and fixes the problem.

Decent software package

製品を使ってみた感想： Implemented a comprehensive computerized maintenance program at our company.

良いポイント:

Flexibility - you can customize this software to work in many different businesses. Ability to set up different security access levels for different users.

改善してほしい点:

Customer Support (Canada) When we asked questions that would help us in the basic set up of our assests on the program, they were not able to answer our questions but they did get a hold of a different client and they were able to help us. When we asked about how the security levels all related and a step by step, we were informed they have not competed that yet and to simply go in and try different options.

Customer service is the best part!

製品を使ってみた感想： Ease of PM planning, ease of workorder management and direction to the team from a central system that everyone can use easily.

良いポイント:

Ease of use and how in depth it is, 5 star customer service. How you can set up PM's to become auto generating and assigned to the proper people.

改善してほしい点:

When opening up any option it opens a new page on the browser. Sometimes the system stops working while I'm in the middle of updating a process and I have re do the whole thing.

User friendly- easy to comprehend

製品を使ってみた感想： Having a system to keep record and process an order- Purchase through Payment.

良いポイント:

This software has been customized to fit our needs. Other software doesn't always allow that. Maintenance Connection has made extra portals just for us to use for purchasing, accounting and reporting. We have also had wonderful tech support throughout these add-ons/changes.

改善してほしい点:

Sometimes the system is slow to update- it thinks a lot or even times out. When we are in a hurry to get an order out, I have to wait awhile for it to populate the information before I can issue. I wish it would update live.

Functional and easy to operate

製品を使ってみた感想： I don't have to manage work order progress manually through an excel file. I have historical data at my fingertips

良いポイント:

Reporting is easy, and can export into CSV files. I also like that I can email the report directly to the requester.

改善してほしい点:

I see every report for every area. It would be nice to add or delete reports that only apply to my section

Very user friendly, easy to train other employees in the system

良いポイント:

How visually clean everything is, for example the Asset Tree.. Preventative Maintenance Schedules are easy to set up and manipulate/edit when required

改善してほしい点:

The frequent glitches and when the system goes down without warning. occasionally can be difficult to ensure proper criteria is being pulled in the reports

Not god for big company

製品を使ってみた感想： MC ( Maintenance Connection) not good for big company because it's a cloud base CMMS software and I think this is the MC weakness because after a short time of use, the browser cash is full and the software can't work correctly, after this the value will show in MC-CMMS is not correct and finally you can't log-in in the software befor you clear the browser cash and history.

良いポイント:

It,s easy to use in home page and Most feature Accessible in home page. It's fast to login and loading.

改善してほしい点:

You can login with one user in multi system, but not support remote assistant. Good for small company.

MC allows me to do my job; I'd be lost without it.

製品を使ってみた感想： I couldn't do my job without Maintenance Connection.

良いポイント:

Customized reports allow for an endless variety of information, and enable my company to make informed decisions.

改善してほしい点:

The lack of customization options without paying additional money make us think outside of the box to sometimes get what we need.

MC people are easy to get along with, very hopefully and most of all patient. The system works to.

製品を使ってみた感想： promotion

良いポイント:

Ease of use entering information. Ability to change the field names. Ability to make certain fields required and hide others. Being able to separate information based on things like repair center, shop, supervisor.

改善してほしい点:

lack of customization per customer. Certain menus should be customized by customer and not MC required to make the changes.

Great Maintenance Request, Asset Tracker, and Preventative Maintenance program

良いポイント:

Its very easy for users to submit a request. And its very easy for our maintenance technicians to complete work orders. There are also a bunch of custom settings and buttons we can add to make it specific to our organization.

改善してほしい点:

Some of the default templates have a ton of information that I wish we could remove. This is definitely not a big deal, but it would be nice to remove some of the buttons and features we don't use to clean up the user experience.

Maintenance is not always the easiest for me, but working with it a little can resolve any questions

製品を使ってみた感想： It makes reporting for our department so much easier. Once reports are created you can do just about anything. I love that you can export them to Excel and manipulate them however you see fit.

良いポイント:

i appreciate the different reports you run. I also like that I can save reports only for myself that keeps others from manipulating.

改善してほしい点:

I feel like I am always clicking a second button to select apply or save. For example, in reports, you have to select the report and then hit Run Report. Couldn't you just go to the next page immediately? Nit picky, I know.