7shiftsのレビュー

7 Shifts for restaurant schedule Management

製品を使ってみた感想： My managers and employees love it.

良いポイント:

It is easy to use and anybody with a phone can have easy access to their schedule, send messages using it, and letting anybody know about changes. It is a very practical and professional tool for the schedules that we use in our Restaurant. We have the scheduling available on our P/R processor, but we prefer to pay for this service as it is more agile and practical than our P/R company.

改善してほしい点:

To be honest, I do not have any complaints, but we only use the scheduling module as we have other systems.

Great service for a medium sized company!

良いポイント:

This system is great for a medium sized business. We are growing and hiring more and more team members and the ease to add new members to the team is great. The ability to have several managers use the system is great too.

改善してほしい点:

The note section for staff for what is going on that day could have the ability to be more detailed maybe by the time of the day if you have several things going on that day.

It’s Okay

良いポイント:

When choosing the highest cost package, you will have access to the most basic necessary functions. They do not charge base level employees to use the app

改善してほしい点:

Some functions change without first being informed (although they state that they always inform prior to a change). Their beta testing due diligence leaves something to be desired. If they are unable to duplicate an error even if you can prove it exists, they refuse to fix it saying they are incapable of doing so. They make their customers pay for basic functions through the most costly package I used to use 7ahifts for over 4 years. I was looking at using them again for a different restaurant. However, the salesperson I encountered was a typical salesperson and never talked to me like they cared about the company Where I’m currently employed. Instead I was told stats about how I wouldn’t find a program cheaper, that they weren’t gouging those who wanted the basic functions I pointed at, and multiple other aspects in which I was wrong. When I pointed that out, he proceeded to raise his voice at me, chuckled and attempted to carry on I hung up on him at that point of the conversation I would have never signed a contract with this individual. Hopefully other sales reps actually care about potential customers

7shifts for the win!

良いポイント:

Getting 7Shifts set up was super easy! The process to integrate with the other platforms that we use was also very simple. This is important because not all companies have an IT department that can blow through tech set up. 7Shifts can be used by anyone.

改善してほしい点:

The only complaint I have is the that you aren't able to use the tip management feature unless you use 7shifts' payroll processing as well.

Very Valuable Tool

製品を使ってみた感想： Has been a great tool in the daily operation of our business.

良いポイント:

The ability to mange multiple schedules. Distribute it easily. Communicate with the team. View sales and sale comparisons. Save daily logs.

改善してほしい点:

Not fully integrated with POS so that we could pull individual employee sales or receipts or see PMIX reports.

Amazing Company

良いポイント:

I love the fact that seven shifts sets my teams up for success

改善してほしい点:

I truly like everything about 7shifts. I have no issues with the product

Simply easy to use

良いポイント:

Ease of use. User friendly and an overall good platform for scheduling and effective communication.

改善してほしい点:

I don't really have too many complaints that I can think of off-hand.

Make scheduling easy again.

製品を使ってみた感想： Great application I have used for many jobs. I highly recommend it use. Make it incredibly easy to swap shifts and contact coworkers.

良いポイント:

App Interface look amazing, easy to navigate for any user.

改善してほしい点:

Notifications seemed to be consistent and over the top.

7 Shifts Is A Good Product

良いポイント:

Scheduling was easy, visible, and incredibly helpful.

改善してほしい点:

The user interface was very annoying to use at times.

Great app for scheduling

製品を使ってみた感想： Overall, I think 7shifts is a great software for scheduling and payroll.

良いポイント:

It is very easy to check individual schedule and the whole staff schedule. Swapping shift is easy as well. Booking time off also easy.

改善してほしい点:

There is nothing I dislike from the 7 shift app.

Longtime user

製品を使ってみた感想： Absolutely great! If you have any issues they help you out right away. Plus they are always evolving and take their customers suggestions and implement them.

良いポイント:

Very easy to use. Lots of integration options and they are continually adding more. Easy for staff to use!

改善してほしい点:

Not everything you need to do is on the mobile app or sometimes hard to find.

Great product, and the price is so affordable

製品を使ってみた感想： The best piece to me was taking scheduling, time off requests, availability, and budgeting and putting them into a single piece of software.

良いポイント:

I loved getting to a digital schedule that I could easily push notifcations to my employees. It really streamlined the schedule process for my business and allowed me to simplify several processes into one.

改善してほしい点:

I was very happy with the software, however the only thing that made me switch was to get as many things under a single software suite as possible. We now use square for POS, scheduling, time tracking, payroll management, etc.

Whole team loves it! Super easy to use

製品を使ってみた感想： I'm a super fan! They even sent us a sweet box of swag!
Even before that we fell in love with the software.
The number one thing though is how easy it is to use.

良いポイント:

Incredibly simple to set up and begin using. Team loves the autonomous features that give them control off requesting shifts and time off. Management loves how easy it to publish weekly schedules. My favorite features are the reporting and labor budgeting tools.

改善してほしい点:

I wished I would have deployed it sooner

High powered timekeeping for low entry cost.

製品を使ってみた感想： 7punches is high powered, low cost product that was very easy to launch company wide.

良いポイント:

7shifts has a great entry level price point for small organizations and companies. It is accessible, durable and transparent. It instills team confidence with employees when they can track their timesheets in real time and communicate quickly with management and colleagues through the application negating the need to maintain posted call sheets or add contacts to personal mobile devices.

改善してほしい点:

7shifts cannot lock or protect a current schedule once its posted. You must use great caution when editing schedules online or on a mobile device that you are actually editing the correct day and date. If your scheduling manager is distracted during the edit process for a future week it is possible to mistakenly edit (and publish) a current week. Additionally, it would be helpful for the software to utilize a biometric reader in 7punches thereby eliminated the 4 digit code requirement.

Literally changed my life

製品を使ってみた感想： 7 Shifts helped reduce the stress on mangers who do the scheduling. Literally I would not make it out of the parking lot and I would start getting messages from staff about trading shifts , wanting time off etc. They can do most of this on the app. I do not have to carry a paper schedule with me everywhere I go. I do not have 3 or 4 copies of the schedule and all saying different things as they have not all been updated. It is all on my phone . I do not know if i can change the schedule from my phone . If you can I do not know how. Sometimes there are changes when I am out of the office that we cannot do on the app. I do take notes on this and update the schedule when I get to my computer. Not a big deal

良いポイント:

How easy it is to use. It solved many of our scheduling issues. Staff resolve many of the trades etc among themselves. The schedule is always up to-date. The schedule is always available on my phone. I can approve changes etc when I am not on site and the schedule is updated and everyone knows what is going on.

改善してほしい点:

Sometimes the updates have caused some glitches. They are quickly resolved once 7 shifts is made aware. Because we are not a restaurant some of the features on it we do not need and show up all the time. It would be nice if there was a version without earnings profits etc. as we do not need all of that. We are a residential housing program for persons with disabilities and other then that it works really well for us. the staff really like the freedom they have as well with the app.

Lots of Bang for the Buck!

製品を使ってみた感想： 7Shifts has been a tremendous timesaver! We used to spend so much time transferring requests to our paper scheduling forms. Now we can just work directly in the app. Saves paper too! Our staff is incredibly happy we've made this technological leap. Takes some stress out of their already busy lives by being able to switch shifts online. It has also alleviated the issue of "misreading" their schedule. As managers, we love that we no longer have to hear that excuse. Ha ha! Managing overtime is incredibly easier on 7Shifts. Prior to the app, we relied on floor managers to make judgement calls regarding shift exchanges when senior managers weren't available. Labor considerations didn't get factored into decisions and we would run higher labor numbers. Now that fewer managers are part of the shift exchange decisions, we know that the appropriate factors are being implemented into the decision making. The floor managers appreciate not having the pressure of making a decision that could negatively impact a shift. Posting and editing schedules in real time also alleviates issues. We would have people switch shifts and then forget. Now it goes immediately into their schedule once approved. Confusion alleviated!!! We don't use the auto-fill option but find that manually scheduling is so much more efficient in the app than it was on paper. I also love that you accept requests for features/functions and compile them for consideration. The service has always been wonderfully friendly and fast. The tutorials are really helpful and well done. I can't say enough good things. Thank you for creating such a user friendly app. Makes our busy restaurant lives so much easier!

良いポイント:

Easy to use Great tutorials Fast and friendly support staff Efficiency for reviewing labor Incredibly communication tool between staff and management Consider suggestions for functions and features and notify you if they become implemented Fair price for the power of the product

Great, just needs some tweaks.

製品を使ってみた感想： Scheduling mistakes! I used collect employees' schedules and manually enter them into an availability table that I made on Excel. Then I would refer to that table as I made the schedule. The issues arose when employees would text me their availability or time off requests; those were easy to lose track of. This software puts the responsibility of accurate availability on the employee, it's great!

良いポイント:

It saves time by allowing the employees to add their own availability, request time off, and switch shifts with each other. This software is a huge help and has solved scheduling problems and prevented some mistakes.

改善してほしい点:

It only prints a week at a time, there is no condensed version to get a monthly schedule printed. The month-long format that they do have is horribly unorganized & does not print well. This isn't a big issue, it just uses up more paper and space than our previous scheduling method. The absolute worst part about this software has to do with the roles that employees can be assigned: there is no "training" option under the roles that I created. This makes scheduling new employees very difficult. The work-around is tedious; remove their current roles, schedule them for the time they would train and write their role in the notes of that shift. This is inconvenient because it is difficult to track "unassigned" shifts. It would be great if there was a training option under each role so that when I run the report, I can track how many training shifts an employee has had.

Great Scheduling Software

製品を使ってみた感想： I really like 7shifts, I’ve never used any other scheduling software so I don’t have a comparison other than manual paper scheduling. 7shifts is a million times better than that. I can’t imagine scheduling 50+ people without 7shifts.

良いポイント:

I own a full service, high end, casual dining restaurant. I have usually between 50-65 employees. 7shifts allows me to manage multiple department schedules for the entire restaurant pretty easily. I very much like the feature that allows me to copy and paste the schedule from prior weeks, as well as the ability to create a template and distribute that template amongst everyone’s availability. I like that it puts accountability for requesting time off an updating availability on the employee. This saves me so much time. 7shifts connects with Cake (my POS) and brings sales over so that I can project my labor for the schedule I’m making.

改善してほしい点:

When I start from a template and the software distributes the shifts based on people’s availability seems very random. It would be better if the software was able to take into consideration the employees schedule from last week, keeping it the same as much as possible, and prioritizing shifts to primary roles. When I start from a template I have to do a lot more reorganizing of shifts after the software fills it out for me.

7Shifts is easy to use for all staff

製品を使ってみた感想： We have been very happy with the overall use of 7shifts and anytime we needed customer service, they were courteous and offered a quick fix. They were very gracious during our Covid closure and offered use of the app free of charge so that we could stay in contact with all our employees. I highly recommend!

良いポイント:

We use 7shifts as the primary tool for communication as well as scheduling. It's easy to set up, add new employees, manage the schedule, shift bids, and time off requests. Employees report that it is one of the most comprehensive and easy to use scheduling apps they've ever used! As the administrator, 7shifts makes scheduling quick and easy which is a huge benefit.

改善してほしい点:

The availability function can be improved. Employees report that it is the only aspect of the app that gives them trouble. Sometimes there is a lag between what the app shows on my phone vs. computer. For instance, shifts that have been edited and published are showing as not published on the app on my phone. Minor issues that cause little to no problems.

Maximize Efficiency: Unlocking Potential with 7shifts

製品を使ってみた感想： It is great for scheduling and team communication. There are lots of additional options as well that we are looking forward to implementing.

良いポイント:

This app is not only incredibly user-friendly but also impressively efficient. With its intuitive interface, I've been able to streamline scheduling processes, saving valuable time and ensuring seamless communication with my staff. The real-time updates and notifications help to foster a more cohesive and productive work environment.

改善してほしい点:

We have experienced occasional glitches or technical issues but they were resolved quite quickly.

Much aloha for 7shifts!

製品を使ってみた感想： I have been very satisfied with the customer service. In Hawaii sometimes its difficult to get answers because of our time difference. But even if I miss customer service, they always get back to me in a very timely manner and I am super grateful!

良いポイント:

I manage a restaurant that uses Toast as our POS system. The integration was easy and I love the real time information shared between both platforms. The scheduling portion of 7shifts is my favorite and the mobile access. Business needs change on a dime in food and beverage and I need all my staff members to be on the same page at all times. The messaging feature is also very crucial, we live on an island and recently Mauna Loa volcano erupted. Some of our team members live on the other side of the island. We wanted to get work out quickly and efficiently to share information and to go over safety protocols and possible plans. 7shifts allowed for us to reach all of our employees in a timely manner.

改善してほしい点:

One thing I would ask 7shifts to consider is allowing for a business to customize "flags" for the schedule. For example, if I call someone off of work I would rather leave their original schedule posted for the record and indicate that I called them off.

Best Bang for Your Buckl

製品を使ってみた感想： I don't know that we could function properly & in our budget without a scheduling program. We previously used Hot Schedules. It was complicated for everyone & had a lot of extra junk no one really used or needed. We moved to 7shifts & it was a breath of fresh air!!! So much easier to use, the reports it provides are fantastic & it has built in tools that guide the scheduler to meeting their labor costs. Labor is undeniably our largest expense. It is also our most important so having 7shifts help us manage that is priceless. By the way, it is NOT expensive!!

良いポイント:

I find it to be very user friendly for our GM's that build their schedules. I also appreciate the fact that it puts our staff in charge of their schedules. If they play by the rules of 7shifts, they can really make their schedules work for them.

改善してほしい点:

Customer service; chatting is not efficient & even if the tech is the one that isn't responding, you still get kicked out when the time is up.

works well for what it does do.

製品を使ってみた感想： It works well for what it does, but a few small things would make a big difference.

良いポイント:

It is pretty easy to use. I like that it has staff ph.#'s and you can call or text through app without having to create a contact in personal account. as long as a staff member is in our employ, we have the important info in an easy to find format. It is easy to request time off and switch shifts through the app as well.

改善してほしい点:

If someone wants to trade shifts, we have to scroll through all their shifts to see if they are going to go into overtime. It does give you a general hour count, but it is hardly ever accurate as sometimes staff get sent home early, and of course the app wouldn't know that. For me it would be great if you could tap someones name and it would show all their shifts in one place, and you wouldn't have to check every day to know whether or not to approve a change, like you wouldn't want to approve a 3rd double shift in a row, but without double checking every day, you don't know exactly what shifts a staff member has or will work.

Best Out There!

製品を使ってみた感想： Overall, the easiest to use and understand of all scheduling systems any of my jobs have had.

良いポイント:

It’s extremely user-friendly. Very easy to navigate between sections and clear layouts.

改善してほしい点:

The chat feature doesn’t always load everyone’s responses properly.

7shifts, great for more than just scheduling

良いポイント:

It’s convenient the the mobile app works well to do most scheduling updates and adding of employees. The messaging also works well for getting in touch with team members and the facts that contact information is readily available to our teams to connect.

改善してほしい点:

Sometimes there are issues where employees do not have update notifications enabled and they miss updates. You also can’t reactivate terminated employees from the mobile app. You don’t get a good view of hourly shift coverage in the mobile app like you do from accessing online in the browser.