When I Workのレビュー

When I Work Makes My Scheduling Easy!

製品を使ってみた感想： I was first introduced to When I Work when I started working here as a call-center agent five years ago. I've since moved up, and have been using it to schedule my team members for about four years. I find it incredibly easy to use, and I love the tiny details like colors and notations that can be customized down to the employee level.

良いポイント:

I love the color variations, the employee preferred availability, and the ability to go back or forth in time to view schedules.

改善してほしい点:

I honestly can't think of any. I love this product.

Very easy to use, with all the features we need

製品を使ってみた感想： We upgraded from using a Google Slide template (yes, really) so WhenIWork was a huge improvement for us. We like that employees can easily see their schedule in their own timezone, and request to swap shifts with each other.

良いポイント:

Clear and easy to use, much better interface than its competitors, easy to review timesheets and organize schedules. The colour-coding lets everyone see their own shifts at a glance, and managers can easily spot any gaps in the coverage.

改善してほしい点:

When scheduling, repeating shifts can be a little clunky and isn't the best UI. But it's overall fine to set up a schedule with recurring shifts.

It's just fine

製品を使ってみた感想： It has been fine but not great. For an organization trying to implement this software to staff that are used to doing schedules in other ways it has been difficult for people to learn and difficult for people to assimilate into their daily routine because of how complicated it is.

良いポイント:

It allows you to set up a schedule and color code it however you need it to best view it. It has a message feature in the time off request so that there can be a history of a conversation about the request.

改善してほしい点:

Manager time off requests are automatically approved instead of needing to be approved by another manager or at least approved after created. This means that someone who needs the Manager status to create the schedule but is not the overall supervisor in charge of scheduling can't use the time-off request function. Time off requests can't be changed, only deleted and re-added. Why? Everything is generally more complicated than other similar scheduling software. I cannot copy and paste a range of shifts only individual shifts. Each time there is an update to the schedule made by another person you have to reload the website, which generally loses what you were doing, but this also leads to issues where employees who have the website up and are working on their schedules will not know that there are changes being made to the schedules. So two people could be changing things at the same time.

When I Work is a great value and great tool for small businesses and large businesses alike

製品を使ってみた感想： Have had a great experience with When I Work, it’s helped the team to be more efficient as a collective

良いポイント:

I like that it’s free for up to I think 50 employees. With all the features it presents it’s a great product

改善してほしい点:

I haven’t run into any complaints as of yet.

LV loves WIW!

製品を使ってみた感想： WIW is great! I would and have recommended over and over. I've used multiple scheduling software. WIW is hands down the best!

良いポイント:

I like the web based system. I love the instant changes are communicated. I love the color coding of roles and the budgeting features on the schedule.

改善してほしい点:

Reports are confusing. There should be more premade reports to choose from. I HATE that we can't report an absence without removing the employee from the schedule. When reported absent - the employees shift should be removed from the schedule as well as the labor hours.

Game Changer

製品を使ってみた感想： It's been a huge change in scheduling each week. I used to dread it but no it's so much more manageable. The more I use it the more I learn how to be more efficient with the process. Our team loves it as well. Overall, just a great experience.

良いポイント:

I love the ability to make changes right from the app on my phone. Also, to have the functionality to make adjustments as needed. The scheduler views and auto-assign feature has been a huge help to our organization. Also, the ability to put a begin and end date on availability requests. We tried 2 other scheduling systems and this one by far has been the most effective and easy to use for administrators and employees.

改善してほしい点:

The cost is a little high and by paying on a yearly basis the discount isn't enough to really make a difference for paying in advance.

User and Mobile-friendly Scheduling at a Glance

製品を使ってみた感想： My overall experience has been great. Customer service is always generally available or responds in a timely manner.

良いポイント:

It's the ease of use. You don't have to be particularly tech-savvy to understand the ins and outs of this app.

改善してほしい点:

The schedule time input might be a little tricky sometimes.

Simple and effective

良いポイント:

Easy to set up time shift templates confirmations

改善してほしい点:

Sometimes difficult to confirm shifts for all employees

When I Work is the go to time tracking solution I recommend to all my accounting clients

製品を使ってみた感想： Overall When I Work is a great time tracking solution. It works well, and the report outputs are easy to work with when running payroll. The only thing that could improve is that the sync feature would work with Quickbooks simple start and essentials. Currently the sync function only works with quickbooks plus and above, and not all my clients have a plus level subscription, adding manual entry for payroll.

良いポイント:

The ability for employees to clock in from their smart phone and the system logging their location is very useful. The chat feature also helps employers to communicate the days tasks quickly.l

改善してほしい点:

The pricing structure seems to always be changing and every time I recommend it to a new or existing client, the current pricing is different than what my other clients are on. I need to be constantly checking the newest pricing before I recommended and begin setup for new accounts.

When I work is going to be late

製品を使ってみた感想： I don't think I'd recommend this to anybody else.

良いポイント:

I liked when I worked for a business that you said for timekeeping that it was easy to trade usually.

改善してほしい点:

I personally think there were a lot of bugs with the app and the website which cause more than a few misunderstandings and payroll and it work situations.

Clear work schedule, easily accessible by phone!

製品を使ってみた感想： I was helping an acquaintance start a small company in a nearby city. Work shifts were all over the place and last minute needs popped up constantly. When I Work made keeping tabs on all that was going on, so much simpler! I could easily schedule employees and know I could count on this app to communicate it to them.

良いポイント:

Being able to access my schedule from my phone was super important. I remember working where schedules were posted on paper in the staff room. People would have to go in and either write down their shifts or put them into their phone manually. Thankfully, apps like When I Work have become much more popular and schedules can be sent to employees digitally. I appreciated how simple viewing and accessing schedules has been through When I Work. (It makes planning the rest of my life much easier!)

改善してほしい点:

The interface of the app is not very visually appealing. It's simple, which is what some may need. But I really appreciate a visually appealing, well configured app.

Intuitive Scheduling Software with Mobile App Flaw

製品を使ってみた感想： Overall, the experience of investigating the software capabilities with the sales representative to fully operationalizing with our team went smoothly.

良いポイント:

Initial set up of user profiles and templates for shifts is intuitive and quickly completed. The strategy behind setting up multiple schedules and how to incorporate tags vs user roles needed extra training by our sales representative. Once we understood the output of these variables, the set up continued to be admin friendly.

改善してほしい点:

There is continued frustration with basic users receiving notifications to their mobile devices. Despite multiple attempts with the online customer service to resolve, some users still do not receive the notifications. This was a high-value variable anticipated by our team that continues to give frustration to some users.

Restrictive, Burdensome Software

良いポイント:

we purchased an existing business using this software so we kept it but i would not have chosen this software on my own because you can find better features for the same price with less restrictions.

改善してほしい点:

I was forced to source a competitor due to WhenIwork pricing. I found and switched to Homebase mostly because they offered payroll which wheniwork does not. The main reason i'm dissapointed with the software is that if you pay for the next month on the 3rd of the month and cancel on the 4th, you lose access immediately AND they provide no refunds. I can understand no refunds but if you subscribe to a software and your monthly billing is the 3rd of the month...you maintain that software until the 2nd of the following month. For that reason, i will make sure to take a few minutes of my day and spread the news to others looking for a scheduling app.

When I Work worked for us!

製品を使ってみた感想： This was a very user friendly software for scheduling. It made the supervisor's job easier and helped to ensure coverage.

良いポイント:

It was very user friendly and allowed employees to make changes without supervisory intervention. It also allowed us to see all employees schedules which helped for special programs and all.

改善してほしい点:

I really was happy with When I Work. I had no major issues. I would like to switch back.

Everyday User

良いポイント:

I can see when other employees are working

改善してほしい点:

Sometimes wish I had a more condensed version of my schedule to view

Great to use

製品を使ってみた感想： overall it was a good experience. it was easy to use and easy format

良いポイント:

able to see who is working with you on a daily basis

改善してほしい点:

need managerial approval to take shifts off when you accidentally schedule yourself.

When I Work is great

良いポイント:

Out of all scheduling apps I've used in multiple jobs, this one is by far the best.

改善してほしい点:

Some features that I WOULD use are paywalled behind other features/services that I have no interest in

Critical Business Tool For The win

製品を使ってみた感想： Solid. We continue to use this product and have not investigated other options.

良いポイント:

It's quick, easy to use and works for both management and the employee side of our business. We have expanded across all of our locations.

改善してほしい点:

I do wish customer service was easier to engage vs a series of links being sent my way.

Nice app to use at workplace.

製品を使ってみた感想： I have been using When I Work app at my workplace for sometime and I find it very convenient and easy to use. Works great for scheduling.

良いポイント:

It has a nice UI and very easy to use. It also gives you frequent reminders about your work schedule so you don't have to keep track.

改善してほしい点:

Sometimes the clock in/clock out doesn't detect the location properly and takes a long time.

When I work solved our scheduling issues

製品を使ってみた感想： Trying to share spreadsheets through Google and keeping up withal the availability of servers was difficult and we often missed scheduling for a shift. When I work solved these problems and has eased all our stress around scheduling and availability.

良いポイント:

Real-time availability and ease of use made the adoption of this for scheduling so easy for us.

改善してほしい点:

We did not see any cons with When I work. It has been a great experience.

Best scheduling program

製品を使ってみた感想： I’ve been using When I Work for the past 15 years. It is a great scheduling program with ease of use.

良いポイント:

When I work is very easy to use an implement and helps me with my daily labor management

改善してほしい点:

There is nothing I do not like about When I Work

One of the best

製品を使ってみた感想： Overall I have had a great experience with When I Work.

良いポイント:

I love how you can request time off and switch shifts on this program and that I receive all of the notifications. I also love the ability to run reports to tell me who worked which shift and it puts it right onto an excel spreadsheet.

改善してほしい点:

It's not really with When I Work but the way that our shifts are named and the times, it makes it a little confusing but that's on our end. Everything about the program is really easy.

Loved this system

製品を使ってみた感想： It was very easy to use, the app worked great.

良いポイント:

You could see what coworkers were working.

改善してほしい点:

I liked everything about this scheduling system.

When I work😍

良いポイント:

How it was set up. Really easy to use in my opinion

改善してほしい点:

I really didn't have any cons about when I work

When I Work Review

製品を使ってみた感想： Love how easy and straightforward it is! Enhances your experience and saves you fro having to text or schedule. Rather, you just pop on to the app and can see what’s available.

良いポイント:

Super easy to navigate for both employee and employer. Accessible app right from your phone and is very straightforward.

改善してほしい点:

From an employee perspective, my only thought is that it would be nice to have a better view to see all the shifts you signed up for. With what I’m familiar with, it’s a more individual view.