キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Lightspeed Retailとは

この完全なソフトウェアは、直感的なクラウド・ベースのインタフェース、高度な販売管理、そして内蔵レポートでビジネスを豊かにします。

Lightspeed Retailの製品詳細

良いポイント:

The team at Lightspeed has been extremely helpful with our migration to their platform. Their Ecom integration makes it very easy to manage our inventory and has increased our online sales.

改善してほしい点:

Lack of responsiveness from the company after you purchase it.

Lightspeed Retailの評価

評価ポイント

使いやすさ
4.1
カスタマーサービス
4.0
機能
4.0
価格の妥当性
3.9

おすすめ度

7.5/10

Lightspeed Retailの総合評価は4.1/5です。 (キャプテラに寄せられた967件のレビューより集計)。

Lightspeed Retailを使用したことがありますか?

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レビューを絞り込む (967件)

Chad
Partner
認証済みLinkedInユーザー
スポーツ用品, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Access to information at your fingertips

5.0 2 年前
動画プレイヤーで日本語字幕を表示できます
Steve
Steve
アメリカのOwner
認証済みLinkedInユーザー
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

A great all-inclusive system

5.0 3 年前

製品を使ってみた感想: Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

良いポイント:

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

改善してほしい点:

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

anna
アメリカのCEO
小売, 11~50人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

Over promise, under deliver

4.0 3 か月前

製品を使ってみた感想: Overall, I have had a really negative experience with Lightspeed. Their account managers are not helpful and rarely answer. The company is focused on sales and add ons and not improving the product or ensuring the system does what retailers want / need

良いポイント:

Lightspeed has the basics complete. Matrixes, easy sku set up and fairly intuitive POS.

改善してほしい点:

The customer service is terrible. The team is constantly selling new add ons that don't work and then no one every responds. Overall, I have felt the system does not do what they say it does. For example, we were sold on a shopify integration, which is not true. We were also sold that their reporting is great. It is not only terrible, but you have to pay a lot more for any reports that give you actual information (like inventory valuations).

Lightspeedからの返信

3 か月前

Hi Anna, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <[email protected]>. Thank you,

Sean
アメリカのCEO
小売, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Not The Same Company It Once Was

3.0 先月 新着

製品を使ってみた感想: We loved Lightspeed and advocated for them in the beginning. The disappointment in their customer service and the system breakages and downtime was devastating to our business. The customer service we received when their system was crashing was the worst customers service I have experienced in any industry. They denied system crashes or feature breakages, for days before acknowledging them. We tolerated alot from them because they used to be so good! But, it started to cost us a lot of lost sales, and when they couldn't process credit cards for days, that was the end...

良いポイント:

Good foundation. Simple to use POS with valuable connected integrations.

改善してほしい点:

Customer service used to be outstanding. In a few short years, it provided some of the worst customers service I have experience in any industry. I can confidently saw even our basic employees/user understood the system better than ANY of the customer service reps from Lightspeed.

Lightspeedからの返信

4 週間前

Hi Sean, We would like to sincerely apologize for your recent experience with Lightspeed. We understand how crucial it is to provide timely and effective support, and we deeply regret hearing that we have fallen short of your expectations. Your feedback is invaluable to us, and we're committed to addressing these issues to improve our services moving forward. We are unfortunately unable to locate your account within our records. If you wish to discuss your concerns in more detail, we kindly ask you to contact your Account Manager for further assistance. If you require immediate technical support, please don't hesitate to reach out to our Support Team. Thank you for your time and patience. The Lightspeed Team

Jessica
Jessica
アメリカのOwner
認証済みLinkedInユーザー
小売, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Best POS for small businesses

5.0 5 年前

製品を使ってみた感想: One major benefit is how easy my ordering is with their PO system.

良いポイント:

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

改善してほしい点:

Lots of different options so it takes a bit to determine what you need to use.

認証済みレビュアー
認証済みLinkedInユーザー
通信, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

The Point of Sale solution

4.0 3 年前

製品を使ってみた感想: Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

良いポイント:

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

改善してほしい点:

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

Andrew
アメリカのManging Partner
アパレル、ファッション, 11~50人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Packs some punch among the punchless

4.0 3 年前

製品を使ってみた感想: We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS.
Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems to be a disconnect between software designers and the retail experience, but this program bridges the data management needed to go with the point of sale functionality.
Product management has been efficient. Customer service has been very helpful via telephone or chat and are always available which is nice. Even better, the amounts of time to need to contact customer service is minimal. After one year of use, I can say I use this program with confidence and I believe it packs the punch needed to handle scale.

良いポイント:

Customer Support is included and accessible Intuitive Useful for heavy amounts of inventory Cloud Based Accessible via multiple operating systems Integrated with Cayan for seamless transition from my previous POS Has extensions that enable enhanced reporting, loyalty and ecommerce integration Updates are included

改善してほしい点:

Frequently Buggy UX issues at times E-commerce integration is through third party Advanced Reporting is an additional cost and is still poorly designed and buggy Long waits for Customer Support Widespread Outages do Occur

Nathan
アメリカのMarketing Manager
スポーツ用品, 11~50人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Lightspeed is among the best POS platforms for growing businesses

4.0 5 年前

製品を使ってみた感想: Lightspeed has proven to be an extremely stable POS system for our usage. Downtime has been extremely minimal and Lightspeed support teams are always able to get us back up and running quickly--often before the operating hours of our stores. With the stability of the software and the advanced insights into sales trends, we are able to understand our merchandising and inventory needs at a much more granular level. This ensures that we aren't wasting dollars on excessive inventory that is difficult to sell. We are also able to focus on the operational aspects of the business since the software has been so stable and reliable for us.

良いポイント:

The sales tools are very easy to understand and enable us to train new employees quickly on the software. The software also makes managing multiple store locations easy and centralizes order and vendor information for our product managers to use across the company and analytics and insights that the software provides is essential to master the merchandising and inventory needs of our store.

改善してほしい点:

While Lightspeed offers excellent analytics tools and integrations, most of them come at an additional cost which may be a deterrent for smaller businesses. If you aren't planning on investing a great deal of effort into the growth of your business (i.e. more locations or omnichannel sales) than you may be better served with another option. Also, while there are several integrations and API connections available for the system without designing custom solutions, some POS systems offer greater scalability and integrations with software like third-party e-commerce management tools. When moving away from Lightspeed's products for solutions such as this, costs can quickly add up.

Brian
アメリカのOwner
小売, 11~50人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Great User friendly

4.0 2 年前

製品を使ってみた感想: Great easy to use manage and maintain. Works on almost any tablet phone or cpu.

良いポイント:

Love its ease of use. Cloud based makes taking it on the road to do mobile events a breeze for payment processing and inventory management.

改善してほしい点:

Could have used a little more help importing our inventory but after I figured it out it was easy to do.

Railan
アメリカのManager
スポーツ用品, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Lightspeed for Small Business

5.0 5 か月前

製品を使ってみた感想: Our overall experience has been very good - I have much more control over inventory, discounts, more robust reporting, and human error estimated.

良いポイント:

Inventory, POS, Reports, and discount features are all easy to configure and use.

改善してほしい点:

When completing an End of Year inventory count, you must submit the entire count before seeing the total cost of products counted.

Lightspeedからの返信

5 か月前

Hi Railan, Thank you for sharing your experience! We're glad to hear that Lightspeed has provided you with easy-to-use features for inventory, POS, reports, and discounts. The Lightspeed Team

Sam
英国のOwner
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

Be very cautious

3.0 先月 新着

製品を使ってみた感想: Very poor and now we are faced with a difficult situation to migrate away from them before the cost rack up. I have since discovered this is simply a hostile tactic to upsell their payment services.

良いポイント:

Appears simple and easy to use, simple to set up and cost effective.

改善してほしい点:

Be very wary. Lightspeed will take you on to use their epos system but once you have settled in, they will penalise if you do not use their payment services in conjunction. The monthly penalty for not using their payment gateway is huge. Support is limited to non existent and the account manager's primary objective to sell you their services, and if this is not accepted, they will pressurise you to take the services regardless by way of charging you £335 per month as penalty. I would highly recommend you look into other Epos providers before committing to Lightspeed. As you will then be faced with the pressure of moving away from them quickly. Note they only give you 18 days to pay for the penalty invoices before suspending service.

Lightspeedからの返信

先月

Hi Sam, We apologize for the challenges you've faced and appreciate your feedback. Providing transparent and flexible solutions is important to us, and we regret any frustration caused by our payment policies.  A member of our team has reached out to continue this conversation and address any remaining concerns.  Thank you in advance for your time. The Lightspeed Team

James
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Lightspeed makes retailing easier.

5.0 5 年前

良いポイント:

The user interface was my first draw to Lightspeed. Ease of use and mostly easy workflows pulled me in. We also like the numerous integratabtle add ons available. The multi-store feature works well.

改善してほしい点:

It did not believe in negative numbers but that is changing. We do not like that custom fields don't save the same way as other standard fields.

Shane
オーストラリアのDirector
コンピュータ・ハードウェア, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Lightspeed Retail Changed the way we run out business

5.0 5 年前

製品を使ってみた感想: We migrated from Lightspeed Onsite to Lightspeed retail nearly a year ago now, and the move has been fantastic. I did a LOT of research before the move to ensure we could take our Onsite Data over. Actually turned out there was some Workorder data that wouldn't migrate, but the upside to move to retail outweighed this by a long way. (As as work around, we simply left LightSpeed Onsite running side by side to Retail, and refer back only occasionally to Onsite. Isn't as big a deal as I thought it would be) Lightspeed retail is quick and powerful. Inventory management is completely accurate, and keeping track of special orders for customers is a breeze. We used to keep manual systems in place to keep track, but these have been retired. Customer management is excellent, keeping track of who owes what and what customer has how much on deposit for special orders. Lightspeed retail also integrates easily into our Tyro POS system, making credit card payments easy and accurate, no fear of adding or worse, leaving a zero off of the bill. Work orders can be colour coded to show where jobs are up to, and we keep all customer notes in the system. With LS retail being cloud based, I can even send a tech out onsite with and iPad and a Mobile Payment device and invoice, take payment and close a job before the tech leave customer site. On top of this, I have integrated a third party application called Service Reign to manage emails to customers post job to glean customer feedback.

良いポイント:

LS Retail is smart, accurate and quick. Inventory management is great, and reporting is comprehensive. This is everything we need to efficiently run our business. Being a cloud based system, we can track the business remotely.

改善してほしい点:

LS Retail (coming from LS Onsite), can be a little clunky at first, however once you understand the work flow of the system, it all makes sense.

Amanda
カナダのSales Associate
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Capital City Luggage

5.0 4 年前

製品を使ってみた感想: We are a retail and repair shop that has 1 location. We were looking at a way of integrating our online inventory to our retail, so our inventory can be managed. There are very few things we would change about this platform. Its nice that as the company develops, they listen to customers needs and make relevant changes based on that. It's almost a 1 stop shop for being able to run a successful business.

良いポイント:

- ecom and retail link seamlessly -open and close cashes easy for staff -each staff has own login to track sales progress and customers - can limit staffs access to certain tabs that are irrelevant -painlessly easy to submit orders, and create new product -can easily provide quotes for potential customers -easy to do inventory checks from your cell phone, great for purchasing at trade shows or counting stock in warehouse.

改善してほしい点:

Cons: -Limited integrated payments -Limited ways to get content linked to other selling platforms -Blog -doesn't do penny rounding for cash sales (canada doesn't use pennies) - creating a work order- we cannot add or remove tabs that show on work orders -system crashes during work hours, (bugs in system) approx every 3 months, which means we have to use manual receipts and cash only.

Allison
カナダのOwner
小売, 11~50人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Best decision I made for my business!

5.0 4 年前

製品を使ってみた感想: Overall, I would recommend Lightspeed POS to any other retailer (especially clothing and shoes) in a heartbeat! If you have been manually counting inventory and have no customer sales data, this is a must. It was easy to set up and continued to be easy to use for me and my employees. The cloud based feature is perfect because I never have to worry about backing up important data and I can "see" my business from any device with internet access. It's brilliant.

良いポイント:

Lightspeed POS provided instant inventory, sales, customer and employee data that was missing from my retail business. It was relatively easy to set up and I had lots of support! The amount of information we now have about our retail business is staggering and it allowed us to connect multiple locations which made inventory transfer a breeze!

改善してほしい点:

I had hoped for an integrated Loyalty program from the start (this has now been launched). We were manually keeping track of points for our customers which became tedious and inaccurate quickly. The new Loyalty is a good start but it feels a bit clumsy at times and not as customizable as I would like. Sometimes inventory issues pop up when items are returned. For example, special orders from one location that are added to a purchase order for our main location, automatically show in stock at the needed location when simply checked in at main location. This can cause confusion as they are not physically at the needed location just yet. They have to be physically transferred but should not be added to inventory or received once they arrive (they were already there!). This took us a while to figure out and caused many inventory numbers to get out of whack.

Terron
アメリカのowner
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

Terrible customer service and not user friendly on the Ipad

1.0 5 年前

製品を使ってみた感想: Terrible. I am leaving the system. I would never recommend this software to anyone!!!

良いポイント:

I can change the background? There isn't much to love about this system.

改善してほしい点:

THe fact that they told me they specialize in using the Ipad, but everytime I call with an issue or question, customer service is surprised im using an ipad. Also, customer charges and accounts are extremely confusing and difficult to use. You have to acces them through the "Manager mode" which is the least user friendly program I have ever encountered. The worst part is customer service. When I need to speak to someone I am on hold for at least 15 minutes. Then to speak to a manager is 24-48 hours for a call back, if they even call back at all.

Lightspeedからの返信

5 年前

Hi Terron, We would like to apologize for your recent experience, and we are sorry to hear you were less than satisfied with the product and service received. We value our customers feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. A member of our Customer Success team will be reaching out to you shortly to explore different options that can help your business moving forward. We look forward to having the chance to speak with you. Thank you. Lightspeed POS

Josh
アメリカのOwner
小売, 11~50人規模の会社
使用期間: 1~5か月
投稿経路
ソース:SoftwareAdvice

The Absolute Worst

1.0 3 年前

製品を使ってみた感想: We’ve been in business for 5 years now (and been in the small business world for another 15). Our experience with Lightspeed is single handedly the worst experience we have ever had with any vendor, rep, or supplier. And it’s not even close. I honestly don’t even know where to start. From the over promising and under delivering on the actual integration and battling back and forth for over a month on trying to get the setup right to deciding to break our contract based on all their broken promises and waiting over a month to have someone call and talk to me about what my cancel/return options were on our existing contract. I/we are the most mellow and chill people and company on the face of the planet and I have shaked with anger 3-4 times over this whole process. As I’m writing this I’m having the sales rep (who has promised me for 27 days that a manager would call to discuss my frustrations and give me options for officially canceling our contract) is emailing me and telling me to wait 1 more day. Which he has now said 5 days in a row. I just need to talk to someone besides him, a manager, a tier higher, anybody. I’m not even expecting to get a working resolution with who I talk to. I just can’t even start with the baseline of talking to someone other than my sales rep and at day 27, I’m tired of waiting. Thus this review.

良いポイント:

Nothing In theory, the reporting In theory, the inventory management

改善してほしい点:

Over promised Under delivered Zero communication

Lightspeedからの返信

3 年前

Hi Josh, Thank you for your feedback. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We are sorry to hear you were less than satisfied. We see that our Customer Success team have already reached out, they will continue working with you to address your concerns. Thank you, Lightspeed POS

Mason
アメリカのCEO
小売, 2~10人規模の会社
使用期間: 1~5か月
投稿経路
ソース:SoftwareAdvice

If you want seamless eCom and Retail DO NOT USE LIGHTSPEED

1.0 2 年前

製品を使ってみた感想: I would not recommend anyone, in any situation, use these features or services provided by Lightspeed. They are money hungry and nothing else.

良いポイント:

I liked the sales pitch. He promised a ton of stuff that I wanted to hear. Unfortunately none of that stuff ever panned out. Just like a politician.

改善してほしい点:

Here is a list of my complaints about Lightspeed Omnichannel (eCom + Retail PoS) - No E-mail Automation what-so-ever, you'll pay $10/month just for Abandoned Cart Recovery E-mails - Are you a franchise with individually owned locations? No support for that. - You can only add one merchant gateway on your entire account, but you can have up to 100 locations. But if each locations needs a separate bank account, NOPE. - Loyalty and Customer Data does not sync between multiple lightspeed accounts to help remedy the above. - Online documentation is wrong about 80% of the time. - Importing products, customer data, etc is chaotic at best. - The eCommerce features are not in sync with the PoS side. - Loyalty program doesn't just have a "For every 100 points get $1 off" option, you have to set very static discounts for loyalty - Customer service takes weeks to respond if you have any issue outside of what Support can handle - Tech Support will respond with "Lightspeed doesn't currently offer a feature like that, you can custom develop your own though using our API." - Every action you need done, will require another department to speak to, which they'll get back to you weeks later.

Lightspeedからの返信

2 年前

Hi Mason, We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need. We value our customers feedback, and would be grateful to have the opportunity to address your needs and concerns. Thank you, Lightspeed Commerce

Julie
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Robust System Integrates Webstore and Brick- and - Mortar Store

5.0 5 年前

製品を使ってみた感想: I'm super happy with Lightspeed and I like how they have 24/7 customer service in case of a glitch. The staff is always very friendly and extremely knowledgeable.
I tried another service (Sunrise POS) when I first started out and the guy promised me the world. Little did I know it wasn't even geared for retail it was a restaurant system. I was totally taken advantage of, I had no one to call for support and ended losing over 5k.
Lightspeed is up front and caters to your needs. They are awesome!!

良いポイント:

It's easy to use, It's easy to check on the store activity when I'm not there through my iPhone. It gives detailed reports on categories, vendors and daily sales. I love it because it manages the inventory on my website as well as my retail front. If I have 12 pieces listed on my web store and sell 4 in the store, it will deduct accordingly.

改善してほしい点:

Nothing really. I wish some of the paid upgraded features were free.

認証済みレビュアー
認証済みLinkedInユーザー
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

A great system overall

5.0 3 年前

良いポイント:

The ease of use for my staff is great. We also love the ability to add purchase orders and receive them with ease. Our old system did not have this. I also like that it has great inventory management. We just did a recent inventory count and that went so much easier than in years past. Also, the reporting is overall very good. It gives you a good insight into your data.

改善してほしい点:

The Ecom side could use a lot of work. I would love to see a better way to do discounts and markdowns. The way it is set up now is very complicated and makes it a lot harder for us retailers to use. For the retail side, I would love to see a green light button on both the email receipt and email purchase order side. Sometimes I click send email but I can't remember if I actually hit send. A Green/red light would be helpful. Lastly, I would love to see a feature that incorporates a discount on items when receiving a purchase order. Currently, there is a box to input the % discount of $ off but it does not get incorporated into the product cost.

Andrew
アメリカのChef/Gm
認証済みLinkedInユーザー
飲食店, 11~50人規模の会社
使用期間: 1年以上
投稿経路
ソース:GetApp

Still love it after 15 months

5.0 5 年前

製品を使ってみた感想: While there are pros and cons, the pros far outweigh the cons. It's easy to use, intuitive, and best of all, THEY LISTEN. It doesn't take 10,000 customers complaining to get Lightspeed to make a change. Their support is excellent.

良いポイント:

Onboarding and setup was a breeze - After signing on, we were tasked with a tutorial and onboarding process which, at times, was drawn out, but VERY helpful. It was a great learning tool and incredibly useful. They offered additional resources, but given my stubborn nature I set out on my own. The onboarding process was fairly easy. Painstaking, but simple. There were a few tasks that more difficult than necessary though. Like building the floor plan. I am very meticulous and there were not many options for the design, but I was able to figure it out with assistance from the help desk. Very customizable layout and very versatile - The overall operation of the system is very easy, but not basic. Ease of use is key to me, especially when training new employees or adding/changing features. Need a new menu item on a certain screen? 30 seconds. Need to reorganize the layout? Just drag and drop. Color code menu items? Sure why not. We change our menu daily/weekly, so this was an important feature to me and my FOH manager. GThe back end and reporting is excellent as well. I was able to show the owner how to access the dashboard and view sales and sales vs goals. I can see how many of (X) item I sold when I ran it as a special, or how much of a certain item I sell week to week. We use it as our time clock, and even my BOH with ZERO knowledge of the system figured it out in seconds.

改善してほしい点:

The only major complaint I have is that there aren't enough credit card processors integrated in to the system, which is crucial to me.

Alexander
アメリカのCo-Owner
小売, 11~50人規模の会社
使用期間: 1~5か月
投稿経路
ソース:SoftwareAdvice

BUYER BEWARE! I WAS SCAMMED BY LIGHTSPEED RETAIL

1.0 5 年前

製品を使ってみた感想: BEFORE MY LIGHTSPEED RETAIL EXPERIENCE: I have been with Lightspeed Onsite (different program that is server based, not online based) since I believe 2013 and have been super impressed, referring their software to friends and other local business, literally like if I was a rep for light-speed. AFTER MY LIGHTSPEED RETAIL EXPERIENCE: I was scammed by Lightspeed Rep [SENSITIVE CONTENT HIDDEN] Campanile who straight up told me YES, YES, YES. Then his manager [SENSITIVE CONTENT HIDDEN] was not only rude, but completely unhelpful, difficult to get a hold of, very late to return calls, and would push me off to support, who then would just tell me they couldn't help me with the issues of Lightspeed Retail as the software wasn't programmed to accomplish what I needed. I had never experienced Lightspeed retail for myself, I was fed all these lies and misinformation from a slick salesperson [SENSITIVE CONTENT HIDDEN], and now when lightspeed has confirmed that this Retail software will not work for my business, Im being held to a 3 year contract and a $4,850 loss. All of my questions, [SENSITIVE CONTENT HIDDEN] assured me lightspeed retail was the same software just better and more integrated, he told me I could continue to print my quotes with pictures as I was on Onsite (Not True) that they would have programming make the changes for me(Programming wasn' able to accomplish this, without me recoding the receipts for each and every receipt based on if it was to print pictures or not. [SENSITIVE CONTENT HIDDEN] misled me and lightspeed would not refund me or credit me towards onsite.

良いポイント:

...Lightspeed Onsite is a great program, Lightspeed Retail is not a good program and still needs alot of work. In my opinion it is being sold without the kinks and issues being worked out of it. Even lightspeeds own technical support reps will admit the many issues wrong with the software and specifics that are different to lightspeed onsite.

改善してほしい点:

-You are not able to take deposits on an invoice (without using a difficult round about method) -My inventory pricing can change weekly, prices are not able to be adjusted, but only discounted, and discounts have to be created, its not something you can just type in. -I sell Fish & Corals, thus I currently type them in as miscellaneous coral or miscellaneous fish on Lightspeed Onsite and then change this description to Yellow Tang, Clownfish, etc to reflect the name of the fish and then i just type in the price. Super easy on Lightspeed Onsite, on Retail impossible to do this. When you type in/scan Misc Fish, then change it to Yellow Tang (For example), as soon as you type in/scan misc fish again, it changes the first one to a quantity of 2, preventing you from typing in clownfish. How am i supposed to scan each fish? Even if I made barcodes for each and every fish, my pricing on livestock can fluctuate based on availability week to week, supplier country, and size, so I can just re-inventory 3000 fish every week. Not to mention we have over 3500 corals in store, and when we sell them they almost all have different prices, again I cant type these prices in. -DISCOUNTING IS A DISASTER!, you have to first create a discount and then choose it from a drop down box. So a customer comes in and negotiates with myself of one of our employees, instead of paying $60 for a coral, we sell it to them at $53, its not possible -Does not allow Negative Inventory List goes on

Jonathan
Computer Engineer
小売, 2~10人規模の会社
使用期間: 6~12か月
投稿経路
ソース:SoftwareAdvice

An IT Pro's Experience with Lightspeed

1.0 7 年前

製品を使ってみた感想: I was hired as an IT pro to migrate a customer to Lightspeed. I have just under a decade in migrating large platforms and I have worked with numerous vendors over the years. Based on my experience, you can quickly assess which companies are "Sales Based" and possess no real infrastructure beyond the "Sale". These companies usually have very slick front-end websites, but fall very short when assisting paying customers to actually make use of the service. It is unfortunate that Lightspeed falls into this category. Lot's of promises up front, but obtaining capable support is not possible. Despite escalation and numerous phone calls and emails, not a single return contact was made within a week's time. To be sure, you can get a tier 1 person within usually a day, but they are untrained and are able to answer only simplistic questions. When a request for a supervisor is made or an escalation is requested, communications cease. Compounding this problem is the telephone "Firewall" they have erected around anyone empowered to address even the most basic of concerns. Over a week's time, I have been told supervisors are "Not Available" and will "Call Back" as soon as is possible. A weeks time to return a call to a paying customer is (far) more than sufficient time to allow. Unfortunately, once Lightspeed has your money, you as the customer are "SOL"! As a seasoned professional, it is my opinion that Lightspeed is a poorly run company and shows a troubling and dismissive attitude towards its paying customers. This "treatment" of its clients is well reflected in the reviews here. I am NOT a Lightspeed customer, as I am hired to work between the client and Lightspeed. As an IT professional, watching how this company treats its paying clientele has been disturbing.

良いポイント:

Is very flexible, can be made pretty (if you can figure out the documentation), and does interface with other modules

改善してほしい点:

The company, the company attitude, and the support it provides to paying customers. The experience during the "Sale" was filled with promises of support and help to move from a new account to a finished "Go-Live" product. Unfortunately, the Lightspeed platform is highly proprietary and therefore, success for most is dependent upon satisfactory support from the company. Here, they fall short of success and short of the promises made. When attempting to work with the company, they fall short again, lacking any of tier 2 or 3 technicians needed to satisfy anything more than a basic question. This leaves so many of the customers without any real ability to make use of what they were sold. This is a company predicated on "Sales", "Sales Pitches" and "Promises", but fails to deliver on what was promised and paid for.

Marina
アメリカのOwner
建築資材, 2~10人規模の会社
使用期間: 6~12か月
投稿経路
ソース:SoftwareAdvice

Not Able to Customize Anything

1.0 3 年前

製品を使ってみた感想: We are a small retail store with three locations that does mostly local sales and some online sales. We manufacture some of our own products as well as re-sell other products. We also do a lot of large custom orders. We explained in detail to our sales person what kind of business we were and what our needs were for the system, including the type of work orders/invoices we needed to be able to format for our employees and customers. We were promised that all the forms and reports were totally customizable and it would be no problem. This is not the case at all! The work order forms and invoices can barely be customized and the only way you can customize it is if you know script or how to write in code. We've called customer support and they have offered no help on how we can customize it to fit our needs or even offer some outside resources that we would be glad to pay for. All we've gotten is "sorry, we can't help. if you want to request for this feature in the future, they may or may not add it." We were fully expecting and promised to be able to format our work orders and reports from the start, but now we can't every run our business out of this system. Total waste of money!

良いポイント:

- The retail POS side works fine - e-Commerce side works fine

改善してほしい点:

- Very complicated to customize any forms or reports for your business or not able to customize at all - Lack of customer support - Sales person overpromised on what system was capable of regarding our small business needs that were explained beforehand

Lightspeedからの返信

2 年前

Hi Marina, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps. Thank you for your understanding. Thank you, Lightspeed Commerce

Ernest
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 6~12か月
投稿経路
ソース:SoftwareAdvice

Best Decision I have made for my company!!

5.0 6 年前

良いポイント:

The features we wanted and needed in or software and love about Lightspeed are: 100% Cloud based solution True Omni Channel environment Streamlined processes Extremely well written software and Knowledge base Ability to upload vendor price list, descriptions to Lightspeed All of our vendors information is at our finger tips, before we would have to hunt or go looking for this information now it’s just there. Growing a retail business today can be done with lightspeed, since they have thought out whole process, and added a robust interface of features A seamless connection to QuickBooks online. We went out and reviewed, demoed almost 20 POS vendors some that were more specific to our industry and some that weren't and the boiled it down to 3 for all of our staff to review since they were going to be using the software daily and focused on the employee that has the most stress related to their respective job and targeted it first and secondly everyone else We had to have 24/7 support The most important feature we needed was it had to empower our team thru the business model we run and grow the team in all aspects of our business

改善してほしい点:

It took a lot of time to get the information together from our 30+ year old company to go over to lightspeed platform from our old systems, and it was quite a chore for a small company. And not all of our information could come over in the initial installation lightspeed was somewhat limited, we could not bring our customers history and vendor history either. Reporting could be better and should be included with the base product, you will at some point "have to have the reports add-on" it is however an amazing extension on the base product. You have to have a good internet connection since you will be using a 100% Cloud based product, and you will have to have a backup internet connection, so you are always connected. We went out and reviewed, demoed almost 20 POS vendors some that were more specific to our industry and some that weren't and the boiled it down to 3 for all of our staff to review. We focused on the employee that gets the most stress with their respective job and targeted it first and secondly everyone else and Lightspeed has done this.

Brian
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 1~5か月
投稿経路
ソース:SoftwareAdvice

Terrible Service, Outdated Product

1.0 4 か月前

製品を使ってみた感想: We bought a business that used Lightspeed. On 12/22/23 the previous owner submitted a ticket and sent her rep an email, telling LS that they needed to transfer ownership to us. We were sent paperwork and filled it out immediately as we were closing on 1/1/24. Rep said everything was fine. In 1/2/24 everything was still in previous owners name. I called, gave up after 4 times of waiting for over 20 minutes, put in tickets and emailed our rep. Nothing. A few days and a plethora of calls, emails and online messages later, someone told me the rep gave us the wrong paperwork to fill out. We had to start over. This wasn’t done until 1/16/24, 16 days after we bought the business. But it gets worse! For all that time, all sales went to the previous owners acccount (she still had LS at another business) and all money from sales went to her bank. Again, call after call, ticket after ticket, nothing. Finally after over a month, the previous owner was nice enough to write me a check for the payments she received in error, but to this day, LS still hasn’t figured out how to get the sales that went into the previous owners account, to mine. Almost 60 days! I missed paying my state sales tax because I don’t know how much sales we had. Then to top it all off, I worked on our ecom/website for hundreds of hours. Added just under 4,000 products and descriptions and pictures. We own a retail Christmas store. I’d put a stuffed animal under “Plush” on the website. The next day I’d look and that listing would now be under Christmas Lights. Again to tech support. Turns out there was a syncing issue and they had to delete everything I had done. I have to start over. Redo just under 4,000 products. Put them in the correct categories. Hundreds of hours of more work. They didn’t even apologize. They don’t care.To this day, 2/22/24, the account still shows in the old owners, company name. More tickets, more of nothing getting done. More frustration. Please, please stay away from this company. They are truly horrible.

良いポイント:

Inventory management was easy. The retail system is fairly easy, but the api from retail to ecom is one way, which is a major flaw.

改善してほしい点:

Their ecom is terrible. Only thing worse than their ecom is their customer service. You can’t call anyone. Tickets take weeks to get worked. Only option is online chat. Try explaining a complex situation in a chat.

Lightspeedからの返信

4 か月前

Hi Brian, We sincerely apologize for any challenges you've faced while using Lightspeed. Your satisfaction is paramount to us, and we are fully committed to promptly resolving your concerns. In light of your recent experience, our Management team reached out last week to provide further assistance and help remove any blockers you that you are experiencing. We appreciate your patience as we diligently work to address your issues. Best regards, The Lightspeed Team