キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Kommoとは

amoCRMは、世界初のメッセージ駆動型顧客関係管理 (CRM) です。これには、セールス・パイプライン、リード追跡、およびマルチチャネル通信などの機能が搭載されています。

Kommoの製品詳細

良いポイント:

They have integrations with the major social networks like Instagram, Facebook, Gmail and the most important Whatsapp via Twilio, which allow you to integrate in a legal way.

改善してほしい点:

The disadvantages of amoCRM can be listed for a long time, but I will focus on the main ones. Firstly, the built-in mail client works very poorly - we had to use separate software.

Kommoの評価

評価ポイント

使いやすさ
4.3
カスタマーサービス
4.2
機能
4.3
価格の妥当性
4.4

おすすめ度

7.5/10

Kommoの総合評価は4.3/5です。 (キャプテラに寄せられた158件のレビューより集計)。

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レビューを絞り込む (158件)

Felipe
Felipe
アメリカのCEO
認証済みLinkedInユーザー
金融サービス, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Great features and nice customer service at a fair price

5.0 4 年前

製品を使ってみた感想: Price is reasonable for all feature in get and customer service is exceptional.

良いポイント:

They have integrations with the major social networks like Instagram, Facebook, Gmail and the most important Whatsapp via Twilio, which allow you to integrate in a legal way. They also have a live chat with chatbot that works fine. Of course they are not a chat company, so it's simples, but it works fine to most activities.

改善してほしい点:

The filter features are limited and sometimes things like select a empty field, depending on field type, it's impossible.

Matthew
アメリカのMember
自動車, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Cost-effective yet powerful CRM alternative

4.0 3 年前

製品を使ってみた感想: This is a good company. They are new enough to not be tied to old technology, but old enough to know what they are doing. Their live chat support has been excellent for us as well.

良いポイント:

This is the only CRM we found that integrated with Social Media messaging, which is the preferred communication medium for many of our customers. We used to have our team using Facebook messenger within our FB Business Manager page directly, but now we can have these Messenger interactions INSIDE our CRM and then bridge those conversations into texts and phone calls. The software is intuitive and its user interface is excellent. There are many Automotive-specific CRM tools out there, but they are all old and clunky compared to amoCRM.

改善してほしい点:

The integration with FB is treated as a "bot" on the FB side, even though we have real humans in our call center replying to customers via amoCRM. This means that a stricter set of rules is applied to our conversations from FB, and we've had the link shut down a couple times. It's still a great integration to have--especially considering that no other CRMs can do this. Also, the integration with Twilio is quite limited when it comes to outbound and inbound calls. I love the automatic call recording features, but we are not able to assign agent-specific numbers that customers can call back. It would be wonderful if we could have a mini-IVR inside amoCRM so that when customers call us back the routing could be more efficient. The smartphone app could be better too.

Vigdalia
コロンビアのU.S. Immigration Court Case Manager
法律サービス, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Kommo has no secrets!

4.0 4 週間前 新着

製品を使ってみた感想: I consider my experience to have been satisfactory overall so far. I would like to have the option to send voice messages in the future to feel more satisfied.

良いポイント:

I like that Kommo has everything in one tool, for instance: CRM, leads, sales, contacts, and so on.That's an advantage because I can manage all my tasks with it, and it also records all the information when serving clients so we can check it whenever we need it.

改善してほしい点:

One thing that I like least about Kommo is that I can't send voice messages through it, and that's a little annoying.

Diego
Diego
英国のSEO
認証済みLinkedInユーザー
経理, 自営業
使用期間: 1~5か月
投稿経路
ソース:GetApp

Customer service is EXTREMELY POOR

3.0 先月 新着

製品を使ってみた感想: The website's Customer service is extremely slow. Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution. This demonstrates a lack of consideration for customers who rely on the system to function properly. The standard of service is very limited. Firstly, when opening a ticket, the agent, who lacks access to the system for a detailed analysis, requests screenshots and then attempts to solve the problem through trial and error. This can take two hours or more between sending the screenshots and attempting reconfiguration. Subsequently, the case is forwarded to technical support, which may add another 40 minutes just to request your ID before effectively starting to work on resolving the issue. Thus, any inconvenience means facing hours of attempting to resolve it. The customer service system is poor. If I had known, I would have chosen another platform.

良いポイント:

The system's proposal is good, as it offers a bot as a way to contact all clients across various platforms simultaneously. However, the bot never works for me, which is the feature I needed the most.

改善してほしい点:

The website's Customer service is extremely slow. Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution. This demonstrates a lack of consideration for customers who rely on the system to function properly.

Victor Leonardo
Victor Leonardo
アルゼンチンのEducation
認証済みLinkedInユーザー
再生可能エネルギー、環境, 自営業
使用期間: 6~12か月
投稿経路

検討した類似製品:

amoCRM the CRM of the networks and whatsapps

4.0 2 年前

製品を使ってみた感想: The integration in a platform, with the applications that in my area, are the most used when I do a MKT campaign
If the MKT campaign is in the Facebook marketplace, 80% of the communication is through messenger, and amoCRM channels them, and even more so with Botsales, to pre-attend them.
If the campaigns are through Facebookmeta, less traffic but more effective, I channel them to the pipe perfectly. The same if the campaign was with Google or Instagram.

良いポイント:

With amoCRM you can have multichannel communication. Whatsapp .with the integration with Facebook, and Messenger. etc Incorporation of the SaleBot, it is a very good tool, so as not to lose leads.

改善してほしい点:

Best technical support and assistance . I do not have the same feeling as in other applications, the care and online support.

Brian Møller
Brian Møller
デンマークのCEO & Founder
認証済みLinkedInユーザー
使用期間: 1~5か月
投稿経路

Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration

5.0 6 年前

製品を使ってみた感想: I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for. It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.

良いポイント:

I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity. I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute. There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface. And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company. I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit. I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well.

改善してほしい点:

Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.

Roman
Roman
ウクライナのProduct Project Manager
認証済みLinkedInユーザー
マーケティング、広告, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Good CRM for Mid-size companies

5.0 5 年前

製品を使ってみた感想: We use this CRM with a big project and we have flow around 150 leads per day. It's good CRM for mid-size companies, because of it's functions and price.

良いポイント:

- Huge variety of integrations with different analytics services and call-tracking services - You can import leads not only via API, but also you have ready scripts for websites, or import lead via integrations - Create your own widgets. For example we use widget that stores different useful links for our managers - Get analytics of your sales in total and get information per manager - Attach tasks to your leads, so manager won't miss when he should contact client - You can integrate your PBX system into amoCRM, so you can do calls directly from CRM

改善してほしい点:

- Lack of customization in reports, especially when you have several projects in one account - It's expensive for small projects

Павел
Павел
認証済みLinkedInユーザー
通信
使用期間: 6~12か月
投稿経路
ソース:GetApp

Very simple and useful

4.0 8 年前

製品を使ってみた感想: I could see in amoCRM the ease and simplicity in working process.
This CRM system will be the most efficient for the sales dept, because it has some special functions: scheduler , integration with telephony, integration mail to the site.
If you would like to personalize your system just use API integration - it is the most simple method.
I can manage my sales from all over the world by using mobile app. It is user-friendly and convenient.
One of important factors to choose amoCRM for increasing number of your leads and amplification your sales managers is its attractive price.
If you have lack of functionality, you can use widgets, located in the settings menu.
I prefer amoCRM to all other CRM systems for small and medium segments of business.

良いポイント:

Great API for customization and integration, simple integration with telephony, sites, emails, simple integration with other saas services and social networks.

改善してほしい点:

Small amount functions for customization in graphical interface. Not god for difficult and long in time (several months and more) sales

QSOFTからの返信

8 年前

Mr. Senin! Thank you for your review! We try to be the best for you.

Diana
Diana
カナダのSales and technical support.
認証済みLinkedInユーザー
建築資材, 自営業
使用期間: 6~12か月
投稿経路

AmoCRM is outstanding

5.0 6 年前

製品を使ってみた感想: This is the best contact manager I have ever used.
Super affordable... almost too good to be true!
As a business developer I now recommend AMOCRM to all my clients.

良いポイント:

Price is phenomenal, super easy to use, up and using within minutes of purchase, ... this is a CRM that makes our company money!

改善してほしい点:

Tech support could have better knowledge about the use of the features in real life, how it applies to working day to day... but what they don't know, they have found out for me. They don't respond to messages very well, I have to keep calling back.

Алексей
Алексей
認証済みLinkedInユーザー
オンラインメディア
使用期間: 1年以上
投稿経路
ソース:GetApp

amoCRM the best system for sales

5.0 8 年前

製品を使ってみた感想: I work in sales for 20 years, at different times work with clients was organized differently - these were tables
in Excel and CRM systems, and even entries in a diary. But in 2011, I met amoCRM and since then not leave
with this magnificent system for conducting customers and sales accounting.
Two years ago, I launched the next startup, and of course chose amoCRM to work with clients, because with this system
it is impossible to miss the problem in the transaction, or to lose the attention of the client.
At the same time I'm always aware of how effective my sales managers work. In amoCRM I easily get all the statistics
on sales of my company from anywhere in the world where there is Internet because of using cloud technologies!
I have already recommended amoCRM to all my friends entrepreneurs and will recommend to conduct sales!

Vesna
ウクライナのCSO & Board of Directors
マーケティング、広告, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Convenient CRM-system for accounting transactions and customer base

5.0 5 年前

良いポイント:

I use amoCRM service to track the number of transactions and the distribution of meetings with clients. The tool has full integration with mobile devices. Thanks to this, you can use all the functions of the service from a smartphone or tablet. The function of importing and exporting data to Google Analytics is available.

改善してほしい点:

One of the main disadvantages of amoCRM is technical support. It can take several days to solve problems and questions. Also, the system occasionally fails because of what is not possible to enter your personal account.

Yana
ウクライナのDeputy Head of PPC and PPA
マーケティング、広告, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Convenient business management system

5.0 5 年前

良いポイント:

We use amoCRM in our company for more than 3 years. The service provides a large set of useful tools for business management: a system of sales analytics, the function of creating a sales funnel. There is the possibility of integration with the website and the phone for the accounting of leads.

改善してほしい点:

The first and, probably, the main disadvantage of the amoCRM business management service is that after you add a new manager to the system, he can see all the profits and turnover of the company.

Olga
ウクライナのTotal Rewards Specialist
小売, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Perfect for our needs

4.0 5 年前

良いポイント:

We started using this CRM instead of Bitrix24. Dealing with the interface was easy, it is very simple. Due to this, in less than six months we have completely transferred the client base to the system. Special thanks to the support service, which promptly helped us with solving problems.

改善してほしい点:

Mobile application needs to be improved. On some Android-powered smartphones, the scroll bar disappears. I do not know why this happens, but on iOS there is no such problem.

Anton
ウクライナのHead of Mobile
コンピュータ・ソフトウェア, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

Not the best option CRM

4.0 5 年前

良いポイント:

At first it seemed to me that the interface is not overloaded with unnecessary elements, which allows the program to be sorted out quickly enough. The functionality is quite wide, there is the possibility of narrow settings for sale funnels and transaction cards. Excellent integration with cloud providers.

改善してほしい点:

There is no possibility to customize the analytics section on your own, everything is standard and simple, sharpened exclusively for sales. There is no usual environment for working with mail, there are failures and delays in the delivery of notifications and messages.

Alex
ウクライナのHead Of UX/UI Department
コンピュータ・ソフトウェア, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Functional Sales Management System

4.0 5 年前

良いポイント:

To manage the sales of the company, we use the amoCRM system. The platform provides an opportunity to analyze sales and track employee performance. Integration with the site through the API. It is possible to create sales funnels.

改善してほしい点:

Inside the amoCRM platform there is no function to forecast sales. Also missing tool for managing resources and documents. You can not divide leads into different categories.

Polina
ウクライナのSenior Web-programmer
, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

For a long time I've used this CRM service

4.0 6 年前

良いポイント:

Convenient functionality: as soon as this service appeared on the Internet, I began to use it. Plus, there is no need for unnecessary fuss: all employees added to their chat and can communicate on work issues, track all their actions, do not need to bother with viewing cameras and monitors. Definitely recommend the program.

改善してほしい点:

Unfortunately, the support service answers for a long time and it's difficult to solve problems with bugs yourself, we have to wait an hour for an answer, and this slows down the work. It's good that the problems are rare.

Sam
ウクライナのTeam Lead
, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Saves time, increases efficiency

5.0 6 年前

良いポイント:

Simply perfectly structures the information, exercises control over the workflow, where it is necessary to prompt, remind. All information for productive activities is at hand. The program does half the work for you.

改善してほしい点:

But I would like a little more options for self-customization, add individuality to a specific business. At large volumes, the memory limit for attachments may end.

Nataly
ウクライナのChief Accountant
コンピュータ・ソフトウェア, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

One of the most simple CRM

5.0 5 年前

良いポイント:

Of the previously used numerous platforms, amoCRM is one of the simplest of them. It has a nice design and extensive integration with a significant number of other tools.

改善してほしい点:

The system does not always work stably, I lack the necessary settings in the reports, and the support service works slowly and very often cannot solve the problems we have encountered.

Evgeny
ウクライナのChief Financial Officer
コンピュータ・ソフトウェア, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

With amoCRM we have significantly improved the efficiency of managers

4.0 6 年前

良いポイント:

I work in a highly profitable IT business, so for us every customer can make a good profit, and so you can not lose them. But such cases were before we started using amoCRM. Now all interaction is clearly logged, and the system can see the communication from the client's first appeal and to provide him with final reports on the work done.

改善してほしい点:

I do not like how the technical support service works in this system, guys can not answer questions for a long time.

Feodosiy
ウクライナのCEO
コンピュータ・ソフトウェア, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

Convenient customer and sales accounting

4.0 5 年前

良いポイント:

We use CRM amoCRM to account for customer base and sales managers transactions. The system allows you to access detailed sales analytics. There is a possibility of integration with a personal site, there is an excellent mobile version for smartphones and tablets.

改善してほしい点:

The main disadvantage of amoCRM is that only 4 types of reports are available in the system: goals, sales, employees and the number of calls. You cannot add new reports yourself.

Yana
ロシアのIT Manager
使用期間: 6~12か月
投稿経路
ソース:SoftwareAdvice

Definetely the best choice

5.0 8 年前

良いポイント:

We have tried several different CRM-systems but they didn’t work for us: interface was unmanageable and too complex or settings for the specifics of our company weren’t flexible enough. We had heard about AmoCRM from colleagues and decided to try AmoCRM. After trial period we have realized that this system is exactly what we need. It contains everything you need and nothing odd, it can be easily adjusted to meet needs of a company. Analytics allows you to track how your staff works, which provides a significant increase in sales effectiveness. We've been looking for a convenient system and finally found it. I highly recommend it!

改善してほしい点:

Can't say. Our stuff has quickly adapted to the system, they no longer miss important tasks, we have managed to automate a lot of manual work and now our customers are satisfied with fast service.

Ross
ウクライナのBusiness Development Manager
コンピュータ・ソフトウェア, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

Good system for collecting customer data

5.0 5 年前

良いポイント:

Statistics amoCRM collects all the information about our company's customers. The service fully integrates with the list of social networks necessary for us and works well on iOS and Android mobile platforms.

改善してほしい点:

The key disadvantages of amoCRM are interrelated with the collaboration system. You can not make predictions, as well as not enough features that would allow to monitor the current progress of the project.

Rony
ウクライナのSVP, Sales
コンピュータ・ソフトウェア, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

The support service is not competent enough

4.0 5 年前

良いポイント:

This CRM can significantly increase the productivity of our employees. The software allows you to assign tasks to employees of our company, and also contributes to the convenient processing of important information.

改善してほしい点:

The notification system sometimes fails. The technical support service does not work as well as we would like, therefore, our employees have resolved many problems themselves.

Maxim
ウクライナのNew Business Manager
マーケティング、広告, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Multifunctional platform

4.0 5 年前

良いポイント:

Functional modern platform with a clear interface, which is extremely comfortable to use thanks to integration with the manager of mobile devices. It is possible to add additional fields for cards.

改善してほしい点:

Some fields are translated in the wrong way. In case of failures or errors, the response from the support service to your request can be waited from several days to a couple of weeks.

Andrey
ウクライナのSEO-Marketer
マーケティング、広告, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Useful system

5.0 5 年前

良いポイント:

In our company, this platform is used to analyze and manage sales. There is an excellent application for mobile devices on Android and iOS. The system has the ability to create detailed reports.

改善してほしい点:

I can not track the development of the project. I would like to see the presence of a tool with which it would be possible to exchange instant messages with clients.