キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Bookeoとは

コミッションや手数料はありません。すべての機能を月額$39.95からのプランで利用できます。クレジットカード不要の30日間無料トライアルを利用できます。今すぐお試しください。

Bookeoの製品詳細

良いポイント:

The automatic booking cancellation, thank you message, Website integration.

改善してほしい点:

In the end the client rejected it because they said it's extremely ugly. Yeah, the graphics are really dated, looks like something between Windows 98 and XP style.

Bookeoの評価

評価ポイント

使いやすさ
4.2
カスタマーサービス
4.3
機能
4.3
価格の妥当性
4.2

おすすめ度

7.6/10

Bookeoの総合評価は4.3/5です。 (キャプテラに寄せられた95件のレビューより集計)。

Bookeoを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (95件)

Ani
Ani
アメリカのOwner
認証済みLinkedInユーザー
病院、ヘルスケア, 自営業
使用期間: 2年以上
投稿経路

Book Anytime

5.0 2 年前

製品を使ってみた感想: Very happy with what I need it for, plus they have wonderful customer service.

良いポイント:

The ease of set up & use. I can charge clients online without wasting time after the session.

改善してほしい点:

To have more tools available the price increase is too high

Bookeoからの返信

2 年前

Thank you so much for this 5-star review, Ani. We are so happy to hear that you are enjoying Bookeo. We really appreciate you being a customer and helping to share the word about us. Please note that all features are enabled with all plans. Our plans are based on the number of resources, users and bookings/month. Please do not hesitate to contact us should you need any help. We're here for you anytime. Shannon

認証済みレビュアー
認証済みLinkedInユーザー
消費者サービス, 自営業
使用期間: 6~12か月
投稿経路
ソース:GetApp

I like it, but could use a few tweaks.

4.0 2 年前

製品を使ってみた感想: Customer service is great if you have an issue, problem or don't understand something with setting up or how something works, but as for suggestions or feedback, basically go around what your asking, suggesting, copy and paste a link or tell you it is what it is in a nice way in email.

良いポイント:

Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration

改善してほしい点:

Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant.

Bookeoからの返信

2 年前

Hi, Thank you for your valuable feedback. Please note that with Bookeo, you can force bookings to start at specific times, and also leave an automatic gap between appointments. If you need to set that the gap should be applied only to some services, then you could use another Bookeo product, that would allow you to set specific settings for each service you offer. You can add custom messages in the booking confirmation and reminder emails. The same account user can be logged into one device at a time. Multiple account users can log into their accounts simultaneously. A business can select the payment gateway they want to integrate and set their payment terms. Please do not hesitate to contact our support team if you need any further assistance Thank you again for leaving your review. Shannon

Anthony
アメリカのEntrepreneur
ホスピタリティ, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

our experience has been FANTASTIC

5.0 先週 新着

良いポイント:

we’re launching a boat cruise business this season. we used squarespace as a webhost, then completely set up our scheduling app with Acuity, which is the squarespace default scheduling app. it was very much a square peg in a round hole experience, we contorted every possible way to try and make the app work, but it was just not right. we cancelled that, and started over with square appointments, who touted some of the features we couldn’t find in Acuity, but then, when you really got into the details, weren’t applicable. we cancelled that, and started over in fresha, but realized their pricing was ridiculous. finally, we stumbled across bookeo, and the more we delved into your app, the more excited we became. instead of trying to somehow twist your app into letting us offer what we planned, bookeo anticipated every need, and even gave us options we hadn’t yet considered. instead of trying to adjust our business to work around the app, your app actually guided us in the process of launching our new business. your pricing is on point, and we haven’t come across any sneaky pricing tricks, which is a big relief, relative to most of the other apps we’ve tried. everything has been so straightforward, and so user friendly, we haven’t needed support yet. but in the event we do, we got a good feeling we’ll get what we need. thanks for this great app, which has really made a difference in launching our charter cruise business.

改善してほしい点:

no complaints to date. ipsum lorem ipsum lorem

Bookeoからの返信

4 日前

Hi Anthony, We sincerely appreciate your valuable feedback. We were thrilled to read your glowing review of our booking system. Our team takes immense pride in their work, and we genuinely hope that it aids all our customers in smoothly managing and grow their business. Your feedback has shown us that we are on the right track, and we are truly grateful for your support. Please do not hesitate to contact our support team if you need assistance! Cheers Shannon

認証済みレビュアー
認証済みLinkedInユーザー
非営利団体運営, 2~10人規模の会社
使用期間: 1年以上
投稿経路
ソース:GetApp

They accidentally deleted all our customers

1.0 2 か月前 新着

製品を使ってみた感想: Awful just so awful from the start, it never got better, it just got worse. I just can't imagine how it can get worse than this

良いポイント:

none

改善してほしい点:

Bookeo is not good and there have always been problems but now they have deleted all our members. DELETED ALL OUR MEMBERS! The huge cost of time and money to our business is enormous. All we got was a 'Its not possible to undo, sorry' Not even the hint they'd tried to rectify the problem or a proper apology. Avoid this incompetent bunch. Its not worth saving a few pounds it will cost you huge amounts of time and maybe all your customers.

Bookeoからの返信

先月

Hi, I searched through our ticketing system and found the email thread regarding this issue. Initially, you contacted our support team saying that you deleted your customer profiles. However, after a thorough investigation, we found that no customer profile has been deleted from your account. Subsequently, you stated that you actually merged customer profiles. To merge customer profiles, you must manually select the customer profiles you want to merge, indicate your intention to merge them, and when prompted by the system to confirm the merge - with a warning that the data of the selected customers will be combined into one record and that this action cannot be undone - you confirmed your intention to proceed. The system does not delete or merge customers unless a user explicitly chooses to delete a customer profile or merge multiple customer profiles. The user must also confirm that they want to proceed after being warned about the consequences of the operation. Regards Shannon

Greg
アメリカのFounder and Owner
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Bookeo is the most flexible and robust software and an excellent value.

5.0 3 か月前

製品を使ってみた感想: Simply put, I'm so pleased that I have found Bookeo. I highly recommend it. There are other softwares that are specifically created for the counseling industry, and I still find that Bookeo is the best value for its extensive capabilities. I could expand my business to several new locations without having to change software. I think that speaks volumes for the software's capabilities.

良いポイント:

I cannot say enough good things about this software. I tend to shop things to death, and Bookeo was head and shoulders above the other options. The customer support is prompt, and clear. The team has been very patient to point me in the right direction when I needed to expand the software's capability for my growing counseling practice.

改善してほしい点:

Like any software, there is a learning curve on the front end. It took me awhile to get it set up, BUT I can't imagine another software being easier or requiring less time. The software is so robust, and I have yet to come close to using all of its features.

Bookeoからの返信

2 か月前

Thank you for the wonderful review, Greg! We are thrilled to know that you are enjoying Bookeo and we are excited to keep working with you. Regards Shannon

Stacie
アメリカのOwner
レクリエーション施設・サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Very happy customer for over a year!

5.0 2 年前

製品を使ってみた感想: I did a lot of research on different options. Bookeo by far is the best option. Other reservation companies want you to use their credit card processing system, or they want to design everything for you, rather than giving you control, or they make information hard to find without sitting through a demo and a hard sell. I love being able to use my own external apps and I appreciate being able to log in and make changes whenever I need to.

良いポイント:

1. Functionality. The Bookeo software allows me to customize so many aspects of my reservation system, including pricing, special pricing, discounts, customer communication, discounts, calendar syncing, website integration, and so much more. Whenever I have something new I want to add or change, I find that Bookeo has an option for it, and it is easy to find and add. 2. Ease of use. I set up my booking system on my own and found that it was easy to learn and use. 3. Aesthetics. I embedded the booking platform into my website. It is a seamless experience for my customers and it looks clean and professional 4. Integration with other apps. I sync my Gmail and Square with Bookeo and it works amazing. It makes my life so much easier!

改善してほしい点:

Nothing! Everything has worked great for me so far.

Bookeoからの返信

2 年前

Hi Stacie, Thank you for sharing your amazing review of Bookeo. We appreciate you taking the time to share your detailed feedback and comments! We are thrilled to hear you found Bookeo easy to set up, use, and update when needed - and that it makes your life easier. Thank you. Shannon

Cédric
スイスのDirector
代替医療, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Best software until, Vest value, Best Support

5.0 4 年前

製品を使ってみた感想: SIMPLE, cheap, best support, Bookeo is really a software I love to use. I like the fact the Team wants to keep a light and simple line, which is really the way.

良いポイント:

Bookeo, really guys I love you, best product, best support ! They are always quick to reply and help you find a solution.

改善してほしい点:

Some options in the display could be improve like for the courses, Email automatization for teachers, some API.

Bookeoからの返信

4 年前

Cedric, thank you for the great review! Please do not hesitate to contact us if you ever need help with your Bookeo account. Shannon

Vanessa
アメリカのOnboarding manager
コンピュータ、ネットワーク・セキュリティ, 11~50人規模の会社
使用期間: 無料トライアル
投稿経路

検討した類似製品:

Not created for National business (NOT timezone friendly)

4.0 4 年前

製品を使ってみた感想: Email support seemed fast at first but got slower when I had an emergency (custom fields disappearing/errors). I liked the ease of use and unlimited custom fields, having both a booking and customer info in one system.

良いポイント:

It makes setting up group classes very easy and you can have custom questions for each customer and/or specific classes.

改善してほしい点:

No way to auto-populate timezones which caused much confusion for customers and missed classes. Integration with Google calendar but not customizable, doesn't allow for Google calendar notifications. Custom fields errored so I couldn't make necessary fields required, fields disappeared over a weekend, booking fields didn't show for the customer. Doesn't feel like a reliable fit. No custom developement available. If it doesn't fit everything you want right now, this is not the product for you.

Bookeoからの返信

4 年前

Thank you for your review, Vanessa. Bookeo does not currently offer the feature to convert appointments into your customers' timezone, however, it can show the timezone of the booked appointment. As for the custom fields issue, please check your inbox. Our technicians checked your account logs and explained that you explicitly deleted those fields from your account settings on August 28. When you deleted the fields, the system showed you a message informing you that all data related to those fields was going to be deleted, and you decided to proceed with the deletion. Shannon

Leanne
アメリカのOwner
ホスピタリティ, 自営業
使用期間: 6~12か月
投稿経路

検討した類似製品:

Customer Service!

5.0 10 か月前

製品を使ってみた感想: I especially want to thank [sensitive content hidden] . Please recognize her for all her efforts.

良いポイント:

Every time I have a question, I get a detailed response to my question along with more details for potential steps I could take.

改善してほしい点:

I feel the tutorials could be more detailed and perhaps in video form.

Bookeoからの返信

9 か月前

Thank you so much for the excellent review, Leanne! We are thrilled to hear that you are enjoying Bookeo and appreciate your feedback. We're here for you anytime. Shannon

Christina
アメリカのOwner
健康、ウェルネス、フィットネス, 自営業
使用期間: 2年以上
投稿経路

Great for scheduling sports classes

4.0 10 か月前

製品を使ってみた感想: Very good experience. Its ability to customize everything made it very useful and customers found it easy to schedule and manage classes.

良いポイント:

We used this to schedule archery classes. It was very easy to use and I loved how customizable everything was. Being able to create private classes and send out the link for payment was very nice. I also liked the ability to ask if the customer wanted to buy add-ons at the time of registration.

改善してほしい点:

Bookeo is amazing as an online scheduler but a little more difficult to use in-store. I wish there was an option to add waivers.

Bookeoからの返信

9 か月前

We are grateful that you took the time to leave us a great review, Christina. Your feedback helps us to improve Bookeo for everyone. Thank you again Shannon

Tami
アメリカのOwner
エンタテインメント, 11~50人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Decent software that could offer more features

4.0 4 年前

製品を使ってみた感想: Overall it’s fairly good software, but there is always room for improvement.

良いポイント:

This software has several options that can benefit our industry (escape rooms) such as offering multiple booking options.

改善してほしい点:

We have some unique situations that could use some more options for booking purposes such as applying promos to only certain groups of people.

Bookeoからの返信

4 年前

Hi Tami, thank you for taking the time to write this review about Bookeo and how it can benefit escape rooms. We also appreciate you choosing Bookeo not only for its features, but also for its pricing model. Unlike some of our competitors, Bookeo does not charge fees to your customers. We only charge a low monthly fee. If you have any questions or need assistance, please do not hesitate to contact us. Cheers Shannon

認証済みレビュアー
認証済みLinkedInユーザー
エンタテインメント, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Easy-ish to use Booking Software with limited features

3.0 4 年前

製品を使ってみた感想: While I respect the simplicity of Bookeo, it simply hasn't caught up with the times in terms of booking software. It's been the primary booking software for a lot of different industries for a number of years, but new competitors are prettier, more user friendly (on both customer and client side), and have more advanced features.

良いポイント:

In terms of booking software, Bookeo is one of the most versatile and easy to understand. There is a bit of a learning curve but after that it's pretty simple. Bookeo is also pretty inexpensive.

改善してほしい点:

I'm going to be real. Bookeo is really ugly. The interface looks like it was made in the '90s and hasn't been updated. It has pretty limited functionality even though you can use it for pretty much any booking service. Just dont expect too many options.

Bookeoからの返信

4 年前

Thank you for your feedback. From your review, it seems that you like how Bookeo is versatile and easy to understand. I am not sure which Bookeo product you are using and which features you require. Please send a support request to [email protected] detailing the features you require for your business. We'd be more than happy to help.

認証済みレビュアー
認証済みLinkedInユーザー
非営利団体運営, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Bookeo is the Best

4.0 5 年前

製品を使ってみた感想: Previously we took all reservations for programs over the phone or email. Our programs are in high-demand and our schedule changes frequently. Often we would go through multiple rounds of back-and-forth with a customer before we were able to book their program, and tracking which requests came first was a nightmare. Bookeo has alleviated so much stress and work hours!

良いポイント:

I love working with the Bookeo team! They have been incredibly attentive, always replying to help requests within 24 hours, and they usually go above and beyond to thoroughly explain processes that are confusing. I also like that we can capture guest information and sync bookeo to our mailchimp and google calendars!

改善してほしい点:

I wish I could assign more than one resource to a program or tour. We use a lot of resources to run our programs (staff, vehicles, equipment, etc.) and it would be nice to have bookeo track all of these resources.

Bookeoからの返信

4 年前

Hello, thank you for your great feedback. We are always looking for ways to improve Bookeo, so your feedback will be passed along to our developers. Cheers Shannon

Charley
オーストラリアのDirector
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Fantastic software and customer service, highly recommend

5.0 4 年前

製品を使ってみた感想: Easy set up that has helped streamline our bookings processes from start to finish.

良いポイント:

Ability for so many options for classes/courses Customer details stored in one place, easily email attendees from a course Additional features constantly being rolled out Amazing customer service

改善してほしい点:

took a while to set up but ALL bookings software take a while if you want to fully customise everything.

Bookeoからの返信

4 年前

Hi Charley, we are so glad to hear that Bookeo has helped streamline your booking processes! Thank you for taking the time to leave such an amazing review. If there's ever anything we can help with, please don't hesitate to reach out! Shannon

Laura
アメリカのOffice Manager
非営利団体運営, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Excellent Customer Service

5.0 昨年

製品を使ってみた感想: Mainly positive and the customer service is unparalleled.

良いポイント:

I love that when I have an issue Customer Service responds very quickly and my issues always get resolved in a timely manner

改善してほしい点:

It can be difficult to change a schedule if there are future bookings. For example when we go to or from daylight savings time it's a real chore to change tour times.

Bookeoからの返信

昨年

Thanks again for being a loyal customer and writing this awesome review, Laura. We strive to provide superior customer service and we are very happy to hear that you are enjoying Bookeo. Shannon

Jenny
英国のOwner
レジャー、旅行、観光, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Great helpful staff

5.0 4 年前

製品を使ってみた感想: Great couldn't wish for better

良いポイント:

Easy to use and if there's anything I can't undertsnd I can get prompt and efficient help from Bookeo

改善してほしい点:

Sometimes it's a bit complicated but in view of how much there is to set there is nothing that can be done to solve this

Bookeoからの返信

4 年前

Thank you for posting this amazing review, Jenny! We are happy to hear that you've found Bookeo easy to use and that you like the low monthly subscription fee. Please do not hesitate to reach out if you need help, we are always available. Thanks again Shannon

Andrea
チェコのDirector
エンタテインメント, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Happy customer for more than the 6 years

5.0 5 年前

良いポイント:

We are super happy and satisfied with Bookeo and we believe we won't stop using it. Super easy to use, customize, reliable and affordable!

改善してほしい点:

The only thing we would change is reducing the booking numbers from 14 digits to at least 10 digits.

Bookeoからの返信

5 年前

Thanks for the great review! We're always very excited to hear client feedback and appreciate you taking the time to leave yours. Do not hesitate to reach out if you need help! Thanks again, Shannon

Daniel
アメリカのOwner
イベント企画運営, 自営業
使用期間: 2年以上
投稿経路

Just a huge thank you to Bookeo! We have been with you since 2012 and have been nothing but satisfied.

5.0 7 年前

製品を使ってみた感想: Business has increased. Bookings come in at all hours of the day. No need to man phones 24/7.

良いポイント:

Price is right. Easy to use. They are always updating and listening to their customers. Easy integration. My customers love using Bookeo to book their tour with my charter company. Zero complaints!

Bookeoからの返信

7 年前

Hi Daniel, Thank you for the review! Happy to see you are enjoying the software and that it has helped you increase your sales. Shannon

Tammi
アメリカのGeneral Manager
エンタテインメント, 201~500人規模の会社
使用期間: 1年以上
投稿経路

A simple, but effective booking software

5.0 5 年前

製品を使ってみた感想: It was great and I loved it

良いポイント:

I loved that the software was great at tracking changes made to bookings and seats

改善してほしい点:

It lacked functionality on a more sophisticated level, such as guests being able to edit their bookings on their end without representative help.

Bookeoからの返信

5 年前

Tammy, thank you so much for the detailed review! Bookeo already offers a feature that allows your customers to change their bookings online. I will ask one of our technicians to reach out to you to explain how to enable this feature in your account. Thanks again, Shannon

Gail
オーストラリアのOwner and Manager
使用期間: 1~5か月
投稿経路

I use Bookeo for trail ride bookings for my horse riding tours

4.0 6 年前

製品を使ってみた感想: It saves me a great deal of time making bookings, as customers can do this themselves. Having a payment facility is great as I have a lot fewer "no shows" as patrons have paid for the experience in advance. My customers like it because they don't have to wait for me to answer an email or return a phone call.

良いポイント:

This is my first experience using a booking system for my horse riding business. The customer support is first class. My questions are answered promptly, fully, professionally and I have never been made to feel that I am asking the obvious although I think that has often been the case.

改善してほしい点:

I have just started using the software, and have not found anything to dislike so far. As this is my first experience with booking software, I have nothing to compare it with.

Bookeoからの返信

6 年前

Hi Gail, thank you for the great review! It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Thanks again, Shannon

認証済みレビュアー
認証済みLinkedInユーザー
, 1,001~5,000人規模の会社
使用期間: 6~12か月
投稿経路

Support is incredible! Whenever I need tech help, you're quick to respond and serve.

5.0 6 年前

良いポイント:

It's very easy to use, reliable, and the support has been outstanding for me. They offer a lot of flexibility and tools, and they seem to keep adding more.

改善してほしい点:

I have no cons at this time. There have been a few bugs, but they were caused my conflicts with other tools and Bookeo was quick to help me fix them.

Bookeoからの返信

6 年前

Hi, What an awesome review! Thank you so much for leaving your feedback for Bookeo. We strive for the best for all of our customers and we are thrilled to hear your experience! Alice

Brennan
アメリカのOwner
使用期間: 6~12か月
投稿経路

Great service, backed by great service.

5.0 7 年前

良いポイント:

Flexible, intuitive, and useful. Their support staff is prompt and helpful, with incredible service.

改善してほしい点:

Occasional need to write the support team, due to various intricacies (for example, certain activities that get booked have to be categorized in certain ways in order for the software to understand how to act).

Bookeoからの返信

7 年前

Hi Brennan, thank you for your great review. Please do not hesitate to contact us if you need assitance. Our team are always happy to help with any of your queries. Regards Sarah

Christian
アメリカのSmall Business Owner/ Tour Operator
消費者サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

I have had only a small amount of trouble, and anytime I think I am stuck Customer Support fixes it.

5.0 7 年前

製品を使ってみた感想: I love Bookeo Customer Support. They have fixed everything I have had trouble with, they do it quickly and in a friendly manner. They are unbelievably helpful.

良いポイント:

Ease of use

Bookeoからの返信

7 年前

Thank you for this great review Christian! Please let us know if we can ever help with anything. We're always here! Alice

Devon
Devon
カナダのOwner
認証済みLinkedInユーザー
スポーツ, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Used bookeo since 2013

5.0 6 年前

良いポイント:

Ease of use. The calendar access is very simple. The price is competitive. They are always upgraded their software.

改善してほしい点:

Looks a little outdated, could use some polish to modernize the user interface for customers.

Bookeoからの返信

6 年前

Davon, thanks for the great review! We appreciate the feedback. It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! Shannon

diana
スウェーデンのpole fitness instructor
, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

best I've tried so far

4.0 7 年前

製品を使ってみた感想: finally I have a page that works like I want. It was a little hard to understand what to do with some of the settings, but your help is very very good! quick answer on email and god descriptions what to do. Even so, I didn't get it, but I am surprized and very impressed you went into my page and fixed all the thing for me :) I will definitly recommend you. :) thank you!

良いポイント:

how to have controll over members, easy set up, simple good overview

改善してほしい点:

not much, just some few settings i didn't find, but got help with that quickly

Bookeoからの返信

7 年前

Hi Diana, thank you so much for the wonderful review. It's been a pleasure working with you. Please never hesitate to reach out to support with any questions! Thanks again! Alice