キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

WebRezProとは

WebRezProは、あらゆるタイプとサイズの施設向けに構築されたオールインワンの施設管理システム (クラウド資産管理システム (PMS)) です。

WebRezProの製品詳細

良いポイント:

Easy to use and the support staff are quick to reply and so helpful.

改善してほしい点:

Also having to create an allocation for each date range is a lot of work when other systems just use a grid of room types and dates with block/ pickup/ allocation/ rate.

WebRezProの評価

評価ポイント

使いやすさ
4.5
カスタマーサービス
4.8
機能
4.4
価格の妥当性
4.7

おすすめ度

8.8/10

WebRezProの総合評価は4.6/5です。 (キャプテラに寄せられた194件のレビューより集計)。

WebRezProを使用したことがありますか?

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レビューを絞り込む (194件)

Ben
Ben
カナダのGeneral Manager & Dog Wrangler
認証済みLinkedInユーザー
使用期間: 2年以上
投稿経路

One of the best commercial programs I have ever worked with.

5.0 7 年前

製品を使ってみた感想: Extremely efficient running of a resort.

良いポイント:

WebRezPro is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone. Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours. I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business.

Sheila
カナダのOwner and Host
ホスピタリティ, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

A much needed tool to manage our reservations professionally and accurately

5.0 2 か月前 新着

製品を使ってみた感想: A1 - from the sales, to the on-boarding personnel, to the programming and support personnel, it has been a very positive experience working with WRP!

良いポイント:

That it was Canadian... and it seemed pretty user-friendly to us (from our point of view as a cottage rental resort manager/owner and considering even more importantly how easy it was for our guests to use and reserve with us).

改善してほしい点:

No program is one-size-fits-all typically but WebRezPro does a pretty good job of working with us to really have it meet our individual needs as a small rental resort in Nova Scotia.

James
シンガポールのHotel Manager
ホスピタリティ, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Easy to use Software

3.0 2 年前

良いポイント:

Its easy to set up. There is Interface with the CHannel Manager to get an overall snapshot of the room calender. It is also Easy to Check In and Check out guests.

改善してほしい点:

If all rooms are occupied, for me to swap rooms, I will need to do a temporary change of stay date to free up one room, for the move. This creates an extra step. I hope the Development team will provide a 'temporary' unallocated room status for the clerk to temporarily place a room.I also need to Add Credit Card as a Payment type, without having to know the 16 digits to key in. THis is because the guests gives us the physical card to charge. Once we return the physical card back, the print out does not show the full 16 digits. Although we have used Credit Card, we are unable to fill the digits in the system.

David
アメリカのOwner
ホスピタリティ, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

WebRezPro - simple when you need it, capable when you're ready

4.0 2 か月前

製品を使ってみた感想: The team at WebRezPro have been helpful for my property needs.

良いポイント:

Set up was easy to get started. Integrations are handled professionally. They've been easy to work with and respond quickly to support escalations.

改善してほしい点:

Minor annoyances such as requiring mouse clicks instead of allowing keystrokes in some areas, lack of keyboard shortcuts, and pop up windows that interrupt the flow - but not really much worse than other PMS systems I've used.

Albert
カナダのRevenue and Group Reservations Manager
ホスピタリティ, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Great product for small operators.

5.0 5 か月前

製品を使ってみた感想: Compared to other systems I have worked on, this is easy to use for small hotel operators. It is sophisticated enough to provide the analytics we require, but not so overwhelming that it takes weeks of training to master.

良いポイント:

It is an easy to use system that can be mastered by even the most inexperienced staff. Training modules are easy to follow and support is very easy to get hold of when needed.

改善してほしい点:

When entering several group folios for the same client, it would be good to have a copy feature that copies all of the data in the folio but allows you to change the dates of stay. Having to create rates for every group folio is cumbersome as you are entering the same information over and over.

World Web Technologiesからの返信

4 か月前

Thank you for the positive review and for highlighting WebRezPro's ease of use and effective support. We appreciate your suggestion for a group folio copy feature to simplify repetitive tasks and are exploring ways to implement this improvement. We're glad to hear that our system's functionality and analytics meet the needs of small hotel operators without requiring extensive training. Your feedback is crucial for our ongoing efforts to enhance our services. Thank you for choosing WebRezPro. We're committed to continually improving your experience with our platform.

Baris
スペインのHotel Manager
ホスピタリティ, 10,000+人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Great PMS which enables multiple property management

5.0 4 年前

製品を使ってみた感想: WebRezPro is a great PMS solution for us expecially with its huge number of integrated online travel agencies over the internet. We manage all our sales channels from one place thanks to WebRezPro which halps us save operation time that we spend on booking management.

良いポイント:

For me the most amazing part of WebRezPro is even if you have no prior PMS usage experience it is still quite straightforward to get used to work with it. We use WebRezPro for management of reservations from multiple booking websites over the internet which is great for avoiding multiple booking and updating the availability over multiple bookign platforms from one central management panel. This makes very convenient for us to manage all our sales channels.

改善してほしい点:

Coverage of Webrezpro should be increased in terms of number of integrated Online travel agencies. Expecially integration wtih the local online travel agencies of Turkey, Italy, Malaysia as well as the other locally operating booking websites would be great since it is hard to manage the listings in thse local websites one by one.

Ruthella
アメリカのGeneral Manager
ホスピタリティ, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Love this system

5.0 4 年前

製品を使ってみた感想: This easily lets me see what my staff see when I'm in my office, my car, or at home. To have a system that I can access all parts of without being tied to my physical site allows me to easily check and help staff, answer a guests question, or help with a Group Folio. I am also able to run my financial reports easily and track sales

良いポイント:

This is a fabulous PMS system for our boutique hotel. I have the ability to easily check reservations and availability from anywhere that I can get wifi. It is easy to teach staff how to made reservations. The Group Folios were a little tricky to learn but are able to handle our different types of groups: individual pay or group pay. The support team is superb, always quick to answer emails and are very wonderful to speak with over the phone. I can easily check reports for ADR, RevPar, and daily revenue, based on the day, MTD, YTD, and compare to the day, month and year previous. All in all, it's everything we need.

改善してほしい点:

It took a bit in the beginning to get used to having to scroll to get the guests info into their reservation, but now we are used to it. I do wish that it integrated with HotSchedules so that I could see my labor vs revenue without having to enter the numbers into a spreadsheet.

Arlene
カナダのResort Manager
ホスピタリティ, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Great Program

5.0 4 週間前 新着

製品を使ってみた感想: Hanna and her team were excellent would recommend to other operators.

良いポイント:

Very user friendly, Excellent support, Calanders

改善してほしい点:

Did not use the accounting part of program did not work for us.

Emily
メキシコのAdministrative Manager
ホスピタリティ, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Shadowcliff Review

4.0 3 週間前 新着

良いポイント:

Ease of use.it is very intuitive and clear.

改善してほしい点:

No online availability calendar for website (is there this feature???) Also when making a reservation, the address information under guest info does not automatocally copy down under payment info so you have to enter it twice. :(

World Web Technologiesからの返信

2 週間前

Thank you for your feedback. We're glad you find our platform intuitive. We wanted to let you know that we do have an online availability calendar that you can place on your website. For further details, please contact our support team.

Sara
カナダのOwner
ホスピタリティ, 2~10人規模の会社
使用期間: 2年以上
投稿経路

BOUTIQUE INN MANAGEMENT

4.0 2 か月前 新着

製品を使ってみた感想: Overall the webrespro team was exceptional getting us set up and we now have a rhythm of of our business being managed within thw tool

良いポイント:

Great customer support to help with initial and ongoing setup and questions.

改善してほしい点:

Some areas of the app are not intiative and still confusing to use. Customer support is great but i wish i could navigate withoutnthe help.

Michael
アメリカのGeneral Manager
ホスピタリティ, 11~50人規模の会社
使用期間: 2年以上
投稿経路

WebRezPro is the Back Bone of our Business

5.0 8 年前

製品を使ってみた感想: We have had WebRezPro implemented for 3+ years. It is so far superior to our prior property management systems. Being cloud-based makes it so much easier for our entire staff to be online and in touch with what is happening across the property. Everyone uses the software from the front desk, housekeeping, facilities, and management. I often check status on my phone when I am away from the property and not near a computer. It is awesome. The Support organization is always willing to help with the most simple to the most complex questions. We have a big time zone difference between Hawaii and Calgary. Even when Support is closed, we send emails to them and in most cases, they are back to us in "after hours" mode very quickly to assist us with any issue. I was just on the phone with a rep earlier today asking about how to use a feature we have never used. The answer and guidance were quick and easy. In almost all cases, whoever answers the phone can handle your call or will get you an answer quickly. It is a pleasure working with competent and attentive support teams. Thank you very much for your continued support and your superior product. Aloha, Michael

良いポイント:

Cloud-based, easy to use, integrates well with other products. Out integration between WebRezPro and Siteminder was a big step for us as a small business. The real-time two-way interface between the two software programs allows us to seamlessly manage rates and inventory with all our OTAs without having to actually manage each OTA in their respective extranet.

改善してほしい点:

Wish the interactive calendar would load faster and you could see more of it on the screen. It works well and is the main screen we reference when on the phone with guests looking at availability. It is a large calendar and we understand it takes the time to load but any speed up would be helpful. Would also like to have more flexibility in adding of our own design elements to the booking engine. Sometimes guest gets a little confused on the process. If there was any way to simplify the process to be more like what you experience on an OTA, it would be a welcome modification.

David
アメリカのChief Operating Officer
ホスピタリティ, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Makes revenue management very easy, adds $$ to our top line as a result

5.0 3 年前

製品を使ってみた感想: For the rare occasion when we need to contact support which is typically a user issue not a system issue, they are amazing. They usually have the answer before we finish the question.

良いポイント:

The greatest functionality of WRP is the ability to see all room types/rates and availability for nine days at a time and adjust on the fly, which we do several times a day to maximize revenues.

改善してほしい点:

Support is not available 24/7. For us on the West coast that's a little restrictive.

Benjamin
アメリカのGeneral Manager
ホスピタリティ, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Your Accountants will THANK YOU for using! (And it's easy once it's set up)

5.0 5 か月前

製品を使ってみた感想: I'm VERY pleased overall - it was confusing to set up, and the interface is 90's looking, but it's a sturdy, reliable, and easy to use once it's set up software. Also - you're tech support team is SUPER responsive!

良いポイント:

Our Accountant told me "this software is amazing! you are on to the penny with everything that flows through them!" It's easy to see what bookings we have, email them, set up auto-emails for access codes to their cottages... once it's set up it's very easy!

改善してほしい点:

Ghost Rooms - if you are fully booked and want to just swap two rooms it's a nightmare of steps to just swap rooms! Setting up discount rates/codes is not the easiest and often one little setting will make it not work. It would be great if there was a way to offer a one-time discount code - send it to someone to use only one time and then the code doesn't work.

World Web Technologiesからの返信

4 か月前

Hi Benjamin, thanks so much for your wonderful review! We're happy to hear that WebRezPro has helped streamline your operations and impressed your accountants. It’s also great to know our tech support team exceeded your expectations. We acknowledge the challenges you've faced with "Ghost Rooms" and discount rate setups and are focused on simplifying these processes. A new version of WebRezPro is on the horizon with an improved UI and a brand new booking engine! We are sure that you will enjoy the new user experience.

Brian
アメリカのRegional Manager
ホスピタリティ, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Incredibly happy we switched to WebRezPro

5.0 3 年前

良いポイント:

WRP is intuitive for even brand new employees to use. It is easy to manage inventory, pricing, reports are easy to read and intuitive to run, it's flexible, we can access it from anywhere and on any device, and in general I have nothing but praise. The support we've received has been outstanding as well.

改善してほしい点:

Very minor quibbles. I wish a couple of displays had more sort options, and I wish it was easy to import photos or IDs into guests' records. But really this is a quality product for medium sized hotels with fantastic support.

Matt
アメリカのManager
ホスピタリティ, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Affordable, adequate, but falling behind...

4.0 5 年前

製品を使ってみた感想: It does the job at an affordable price. The lack of improvement in the program over time is disappointing. Customer service has been good when I’ve needed it.

良いポイント:

One of the least expensive programs I have come across. It is easy to learn. You could run anything from a single unit to an entire 100 room hotel.

改善してほしい点:

There is no mobile app. That’s really hard to believe in 2019. Using the full version on my phone is clunky and some features don’t work. Another really glaring failure of the software is that customers cannot go back into their reservations and update their credit card information. I deal with this issue constantly with foreign guests. I’m not a programmer but this seems like it could be fixed in an afternoon. Everything is drop down menus. All the demos that I try now offer drag-and-drop easy navigation.

World Web Technologiesからの返信

5 年前

Hi Matt, thanks for your feedback! We have great news! By updating your WebRezPro system to the latest version, your customers will be able to update their credit card number on their booking. The newest version also has improved mobile functionality that you may find beneficial. We'll have your Account Executive reach out to you regarding an update. Thanks again for your review!

Hayley
カナダのOWNER
ホスピタリティ, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

The one and only solution that isn't tied to one payment processing company!

5.0 昨年

製品を使ってみた感想: It helps me keep organized and on task !

良いポイント:

This system is one of a kind. After months of research and getting the runaround from other big companies, only to find out their system only works with one payment processor at insane rate, I found WebRezpro. You will not find a program this user friendly , at this price, that lets you use multiple integrations.

改善してほしい点:

The online Calendar view could be upgraded for ease of use for guests.

Penny
アメリカのOwner/Manager
ホスピタリティ, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Exactly what we were looking for!

5.0 4 年前

製品を使ってみた感想: WebRezPro has been a wonderful addition to our business.
Their program is easy to use and fits well with our type of business.
If we ever have any questions or issues the customer support is the best! When we call we usually talk to someone immediately. If there are times when we don't get someone right away or if we send an email instead they are always quick to respond.

良いポイント:

Ease of use, Economical, Training videos - and if you can't find what you are looking for with the training videos their customer service is great!

改善してほしい点:

I can honestly say nothing. We are very happy with this software.

Richard
アメリカのGeneral Manager
ホスピタリティ, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Solid Management Tool

4.0 2 年前

良いポイント:

Easy to learn, simple yet powerful format,

改善してほしい点:

could use a few reports like a 5 year average. HK report could be more functional but is nice feature. maintenance app would be awesome if it would contact maintenance team (preferably by text) when a problem is reported.

Juliane
カナダのGeneral manager
ホスピタリティ, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Review (not sure why I have to give a titel...)

5.0 4 年前

製品を使ってみた感想: good. I just wish they had not developed the new platform. The previous one was sleek and streamlined. Now everything is puffy, seems cluttered with pulldown and pop ups. A pain for a busy front desk . All you want when it gets busy is a one pager with all the infos you need to enter clearly visible. The new platform just does not do this. Just made everything slowr and is a pin to handle in a busy shift. also, every time they introduce new features they are buggy with things not working that used to be no issue with the previous version. It is not the best of all options to have us as the client testing their new developments.

良いポイント:

it does what is is supposed to do - (for the programmers of this questionnaire: it is a bit frustrating to force people to enter more text here. I said all I had to say with the one sentence above). thanks

改善してほしい点:

getting more and more cluttered with the new platform version that is just released

Margaret
カナダのOwner/Manager
ホスピタリティ, 2~10人規模の会社
使用期間: 2年以上
投稿経路

WebRezPro has been our choice!

4.0 昨年

製品を使ってみた感想: It has been a positive experience. Our account executive has been there a long time and it feels like she takes a personal interest in our success with the software.

良いポイント:

We have been using WebRezPro for many, many years and don't consider changing our online booking engine. We would have been one of their first clients and have always offered great customer service and support. It is intuitive and quite easy to use.

改善してほしい点:

It's always a learning curve when they make major changes to their software but they are always there to support you.

Cristina
アメリカのOwner
ホスピタリティ, 自営業
使用期間: 2年以上
投稿経路

We love to work with Sharon, who it is very helpful and gracious to work with every time

5.0 6 年前

製品を使ってみた感想: Organizes the visual communication between guests and us.

良いポイント:

It is simple to access and easy to navigate and maybe by now had some improvement done. I like the look of our page.

改善してほしい点:

Some items are difficult because shows up somethings that stuck in the middle I never know how to get rid of it I need to explore more and take note of the questions because I don't know how to use well and I feel intimidating.

World Web Technologiesからの返信

6 年前

Thank you for your positive review, Cristina! We appreciate you letting us know how much you enjoy working with Sharon. As always, if you have any questions or continue to feel intimidated about anything within the system, please don't hesitate to contact Sharon or any other member of our support team. We're here to help!

Shinise
バルバドスのOperations Manager
レジャー、旅行、観光, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Great Product

5.0 5 か月前

良いポイント:

The property management system is great and very easy to use. There is also a guide that is very easy to follow if you are not sure how to operate within the software.

改善してほしい点:

I still think the loyalty section can be upgraded that more options can be made available for hotels to create there own unique programs within the system.

Kim
カナダのManager
ホスピタリティ, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Overall positive

4.0 5 年前

製品を使ってみた感想: Executive good. I would recommend

良いポイント:

Integration with booking engines works very well. Definitely an essential tool for our property. Support is generally very good.

改善してほしい点:

Updates and changes could be better communicated to users. I also feel that perhaps they are growing too fast and taking on too many clients. Used to be very attentive to our needs, now it seems like we have to wait for responses to our inquiries - specifically from sales team. Hopefully that will improve. Also when known issues happen they should Communicate those issues to clients.

Kenneth
アメリカのGeneral Manager
ホスピタリティ, 11~50人規模の会社
使用期間: 2年以上
投稿経路

May Dee Suitez WebRezPro review

5.0 5 か月前

良いポイント:

Easy to use Awesome customer support team. Know practically by first name

改善してほしい点:

Nothong negative to say about WebRezPro.

World Web Technologiesからの返信

4 か月前

Kenneth, thanks so much for taking the time to write a review! Should you have any more feedback or need additional support, don't hesitate to reach out to us.

Kristie
アメリカのResort Manager
ホスピタリティ, 11~50人規模の会社
使用期間: 2年以上
投稿経路

WebRezPro, Good Resort Tool

5.0 3 年前

製品を使ってみた感想: Very good. Other than a wait on the phone to get a representative, they are very helpful when you need to call for support. They do upgrades that are helpful.

良いポイント:

Booking reservations is very easy. The system has all of the basic needs.

改善してほしい点:

Could be more innovative in the housekeeping/maintenance systems. Need an area for changes/challenges that is visible at a glance, such as directives that can be added to the daily report.