評価の平均値

  • 総合評価
  • 使いやすさ
  • カスタマー・サービス

Alloy Navigatorの概要

Alloy Navigatorは、現実世界のIT担当者によって、現実世界のユーザーのために設計された、現実世界のソリューションです。

Alloy Navigatorの詳細

レビューを絞り込む (50件)

製品の評価

製品の評価

使用状況

並び順:

Alloy Navigatorを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (50件)

Jeff W.
Jeff W.
アメリカのIT Director
認証済みLinkedInユーザー
印刷業, 51-200の従業員数
製品の使用期間:: 2年以上
投稿者のソース

If keeping track of everything is what you want, this product is for you! And I mean everything!

5 4 年前

コメント: Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.

良いポイント:

Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.

改善点:

I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.

Doron P.
アメリカのIT Manager
建築、設計, 51-200の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Doron's Alloy Review

4 12 か月前

コメント: Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.

良いポイント:

Software is reliable, user friendly and you get the results quickly.

改善点:

Some built-in features are limited and require alterations.

Vitaliy E.
Vitaliy E.
アメリカのDesktop Support Specialist
認証済みLinkedInユーザー
弁護士業界, 201-500の従業員数
製品の使用期間:: 6~12か月
投稿者のソース

Has good potential

4 3 年前

コメント: My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.

良いポイント:

What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better.

改善点:

The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync.

Alloy Softwareからの返信

3 年前

Thanks for taking the time to review our product! Absolutely get yourself on the latest version and take a look at the Technician Web Portal. It's really sleek and easy to use. If you use the Windows client, you'll love the Web Portal no doubt! Regarding the Active Directory sync, please give our services team a call. I say that because the sync is super flexible, allows you to map any AD field anywhere you want, update records on conditions, import pictures, set managers for automatic permissions and approvals, and its paired with the workflow which is second to none. Maybe there's something you're missing we can help you with. We'd love to help you get the most out of the product and if there is a limitation anywhere, we'll do our best to address it! Thanks for being part of the Alloy Software family!

Arnaud G.
モナコのIT CTO
石油、エネルギー, 1,001-5,000の従業員数
製品の使用期間:: 1~5か月
投稿者のソース

Fully functional ITSM out-of-the-box and highly customizable tool

5 3 か月前

コメント: This tool is much more user-friendly and efficient than our previous ITSM tool

良いポイント:

Out-of-the-box the tool can be used almost immediately. A lot of parameters are provided to suit your environment particularities. You can easily integrate your IT existing tools with API. You can purchase discovery tools in option. The tool can be customized very quickly and with efficiency. Customization could replace a lot of development hours. You can define your own actions, alerts, notifications and triggers.

改善点:

International support could be improved. Multi-currency and multi-language need important customization to be implemented. Project management and Calendar have limited functionalities.

Eric O.
Eric O.
アメリカのIT Support Specialist
認証済みLinkedInユーザー
1,001-5,000の従業員数
製品の使用期間:: 1年以上
投稿者のソース

Alloy does the job

4 3 年前

コメント: The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

良いポイント:

- Alloy user portal and technician portals are easy to use - Runs quickly and smoothly - Easy to import users from AD - Email integration for alerts on new tickets and updates on existing tickets - Training that Alloy offers is well thought out and contains tons of information.

改善点:

- Customer Support can take 1-3 days to get back to you - The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online. - If you want custom features added it is going to cost a decent chunk of money.

Alloy Softwareからの返信

3 年前

Thanks for providing a review! We're happy you enjoy using our solution! I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one. For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base. The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help. Please reach out to us if you need anything and thank you for using our solution!

Angela L.
アメリカのProgram Application Manager
健康、ウェルネス、フィットネス, 1,001-5,000の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Alloy for Service Requests and Change Requests

4 10 か月前

コメント: I really like what I've used so far. It's a part of my daily work, and it makes everything fairly simple. I'd like to explore more of the available features within the application, and I'm really excited to see what else we can do!

良いポイント:

Please keep in mind that I do not use all of the available features of this system. But I really like the features that I'm currently using. I spend nearly all of my time with tickets and Change Requests. Both features are easy to use, and help me track my work effectively. I love how easy it is to escalate tickets and CR's, create work orders, and communicate with my requestors directly within the tickets. My administrator has also created some very helpful reports and dashboards so I can track the work that my employees complete, and provide visibility to our Executive Leadership. We've even created an entire process surrounding our Change Advisory Board that streamlines the approval process for projects. It's wonderful.

改善点:

It might just be me, but I find both the Activity and History tabs to be confusing / overwhelming at times. I wish there was a better way to quickly see what's happened with the ticket over time.

Mary A.
アメリカのSupervisor of Corp IT Systems
認証済みLinkedInユーザー
教育管理, 201-500の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Alloy Navigator

5 3 年前

コメント: Alloy Navigator has eliminated about 4 different spreadsheets that I used to use to track information. I now do this from one console and have set up reporting to assist with the management and tracking of that information.

良いポイント:

It was super easy to get started and setup generally functionality. I have been able to quit using spreadsheets to track information and was able to import most of my spreadsheets directly into Alloy. I now tracks my Contract renewals for both hardware and software. I am tracking my software licensing and allocations. The library is very useful for us to track equipment that we have checked out to our end users and/or contracted trainers. We also have a scheduled inventory that continues to update with our latest information for all computers in our domain.

改善点:

The admin section is a little cumbersome to maneuver, but has a lot of options there.

Craig P.
Craig P.
アメリカのDirector Of Information Technology
認証済みLinkedInユーザー
建設, 501-1,000の従業員数
製品の使用期間:: 2年以上
投稿者のソース

A flexible product for any IT Department

5 3 年前

コメント: Asset tracking, ticket management, knowledge base articles and full asset library reservation system.

良いポイント:

The straight forward approach for an all encompassing program is why we chose this product 13 years ago. We can accomplish our daily ticketing system, maintain a company equipment reservation program and inventory all company assets in one out of the box program. On top of that, the support team is always available to help and always responds in a timely manner to any question or request.

改善点:

The programming logic can be a bit confusing at times on the back end. There are lots of logic statements, actions, etc. that can be buried in a specific place that are not always easy to find.

Granville B.
アメリカのIT Associate
建築、設計, 51-200の従業員数
製品の使用期間:: 1年以上
投稿者のソース

Alloy Navigator - Marvelous tool for Network Inventory

5 10 か月前

コメント: My experience overall with Alloy Navigator is been very good overall. The technical support are very courtesy, knowledgeable, and professional. The migration process to Alloy Navigator 8.1 was smooth and took a few minutes to complete.

良いポイント:

The most impact about this software to view if workstation has out dated OS or C drive is low that will have issues with users capability to work. Another feature I like about Alloy software you can exclude devices that are not connected to the network.

改善点:

The least thing I like about alloy software it's difficult to find the version of software on workstation i.e if a user looking for a specific software like Revit 2019 it will become difficult unless you have assistance from Alloy technical support.

Hany E.
Hany E.
サウジアラビアのSystem administrator & Infrastructure Admin
認証済みLinkedInユーザー
食品製造, 501-1,000の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Review for Alloy Navigator

5 2 年前

コメント: It's an excellent experience because it benefited me more than I expected from other programs and everything I needed and brought in.

良いポイント:

This program helps to follow the work seriously and continuously and it includes all the sections I need in the work like the one and save the assets in the department and renewal and many other things

改善点:

This program is good, and there's nothing I didn't like.

Jörg M.
スイスのIT-Engineer
教育管理, 1,001-5,000の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Alloy Navigator - our daily help - thank you!

5 昨年

コメント: We are responsible for the IT infrastructure of the schools affiliated to us in the canton of BL (Switzerland).
We have been using Alloy Navigator as a ticketing system (incident, service request) for many years.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The purchases of hardware as well as software and services are authorized and processed via Alloy Navigator.
We are currently introducing the use of Alloy Navigator's project management and are learning to work with it.

良いポイント:

All of our Service Requests, Incidents, Announcements and instructions for inquiries are centralized and can be linked as required. The purchasements of hardware, software and services can be managed centrally. If necessary, different permits can be configured as a condition prior to purchasements. Sub-tasks of Service Requests, incidents or projects can be managed clearly. If you want, adjustments to workflows, masks, etc. can also be made. Alloy Navigator's webinterface is very good, most or almost all of the work can be done in the web browser. This is really fantastic!

改善点:

Alloy Navigator is very good software. I can't find anything that we can call a disadvantage.

Caroline M.
アメリカのProgram Analyst II
公共安全, 201-500の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Extensible Incident Management, Asset Management, and Incident Workflow Management

5 昨年

コメント: Our shop has been using this software for years because it has excellent value, with good customer support. We use the product everyday to manage our support desks, manage our hardware inventory, and provide a web interface to our agency users. We are continually improving our efficiency by automating tasks, and we manage an extensive knowledge base with hundreds of articles for either end-users or tech support staff. Our clients also find the system fairly easy to use to submit tickets and interact with the technicians. There is always more we could be doing with this system. I am impressed with its capabilities and flexibility.

良いポイント:

We have found Alloy to be highly customizable to meet our needs - we can track the life cycle of hardware assets, we can remotely manage machines directly from an incident case, we can link incidents and problems to the computers history, and and we can automate many simple and complicated tasks from resetting a password to requesting an RMA from a hardware vendor. I have used many other Enterprise IT incident management software products and this is still my software of choice.

改善点:

The system is very powerful and with power comes complexity that requires training and understanding of how the underlying database interacts with the software in order to get the most out of the product. Understanding the hierarchy is important when setting up your service desks if you support more than one technical team. We have an IT Support Desk as well as a Facilities Support Desk, and a Supply Order Desk.

認証済みレビュアー
オーストラリアのBusiness Owner
認証済みLinkedInユーザー
製品の使用期間:: 2年以上
投稿者のソース

I love the product and it has helped us and our client streamline their support processes.

4 4 年前

コメント: providing an efficient service desk

良いポイント:

There are many features, and they are entirely customisable. The out of the box features and set up is very useable from day 1. Support is great.

改善点:

Programming is too simplistic and doesn't encourage code reuse - which leads to difficulty in long term maintenance. The agreement with Alloy suits an end customer, it doesn't cater for the needs of true resellers and service providers. Priced for larger organisation - difficult for small organisations to get started.

Alloy Softwareからの返信

4 年前

Thanks for the kind words! We truly appreciate your loyalty to Alloy's products! We agree the functionality and price of our Enterprise edition is aligned with medium to large companies in mind. If you would like something more suitable for small to medium companies we'd suggest you take a look at our Express edition. Regarding workflow, the system is designed specifically for the purposes of reusing every piece of a process you design. You can design one form that is used in multiple workflows, or you can create a function with simplistic or extremely complex operations any process can take advantage of. A good example is the ability to request manager approval. There's a built-in function, no different than any function you can create, you can add to any workflow. That's as reusable as you get. I urge you to get in touch with us so we can show you. It will unlock some extremely powerful benefits for you and your customers.

Marshall M.
アメリカのManager of Network Operations
認証済みLinkedInユーザー
金融サービス, 201-500の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Great Support and Inventory Management Software

4 3 年前

コメント: Alloy keeps our technology department on task, and gives our company's users an easy way to ask for help in solving their issues. The software is near limitless in what you can do with it thanks to the scripting and automation it provides. The automation also helps us manage our inventory, by keeping up with computers and hardware in stock, on loan, etc. We send emails to users to remind them to return hardware they've borrowed, and we've created a process that will create a ticket if our stock of hardware or computers starts getting low. Monthly tasks such as access reviews and computer updates are tracked using tickets that are automatically created. This software is highly customizable, provided you've got the knowledge and imagination to write the scripts and workflow.

良いポイント:

Our favorite part about the Alloy software is the scripting and automation it provides. You can have it create tickets or work orders automatically when certain conditions are met, such as a ticket to order more computers when stock is running low.

改善点:

The scripting is a bit hard to understand if you don't come from a SQL background. However, Alloy's support team is excellent and has been able to help with every issue we've given them.

認証済みレビュアー
アメリカのBusiness Applications Manager
認証済みLinkedInユーザー
製品の使用期間:: 1年以上
投稿者のソース

We use Navigator for help desk ticket and asset management and have found it quite useful.

4 4 年前

良いポイント:

From a help desk perspective, we appreciate being able to see trends in issues our users are experiencing as well as where the issues are coming from. It's quite easy to configure when linked to our AD and other global settings can be updated for multiple users en masse. I appreciate the flexibility in being able to create views of tickets that work for me, as do the other techs who respond to tickets.

改善点:

Configuring reports and views is not the most user friendly but they've just released Navigator 8 which I believe makes this easier. No real complaints other than wish there were a Mac version as well.

Alloy Softwareからの返信

4 年前

Thank you for your kind words! Just a quick note, if you need to use Alloy Navigator on a Mac, I recommend using the Tech Web Portal. This gives you full access to everything you need on any platform whether it be Windows, Mac, Linux or otherwise. In regards to report development, drop our Technical Support team a note and they'll point you towards some great tutorials. As we use the standards - Microsoft Report Builder and Crystal Reports - there are lots of solid resources available on the net to choose from. Thanks again for the review and for being our customer!

Daniel Y.
アメリカのDesktop Support Specialist
認証済みLinkedInユーザー
弁護士業界, 51-200の従業員数
製品の使用期間:: 1~5か月
投稿者のソース

Alloy Navigator Experience

4 3 年前

良いポイント:

What I like most about Alloy Navigator is the Library tree, we implemented this tool with our company laptops giving us the ability to track and list who we "loan" the laptop out to. We can also track when we push software updates on our machines. Knowledge base tree is another pro in my opinion, whenever im stuck with an issue I do a quick search in Knowledge base to see if any previous employees have come across the same problem before. This really helps me cut down on troubleshooting time and points me to the right direction on how to solve the problem.

改善点:

So far my only Con I have with Allow Navigator is the ticketing system, I feel like users who have issues with something should have the ability to create a ticket from there end. We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.

Alloy Softwareからの返信

3 年前

Thank you for your review! Our Self-Service Portal allows users full control over entering tickets with whatever information you'd want them to! You have complete control over their submission forms just as you do for the technician side, there's a Service Catalog, ability to check-out shared equipment, handle approvals and you can even make knowledge base articles public for the customers so instead of you finding the solution, your customers can do it themselves without having to submit a ticket! Of course if you'd like, you can have end users submit tickets via our e-mail too! Just setup the Mail Connector and you're good to go! Contact our services team if you have any questions!

Ron O.
アメリカのDirector of Information Technology
保険, 51-200の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Great product at a great price!

5 3 年前

コメント: We were looking for a solution to enhance our change management system. Alloy had all the components we were looking for and very happy with the product. In addition, we will also be upgrading our Helpdesk system and Asset management system using Alloy.

良いポイント:

Alloy Navigator is the complete solution to manage IT services and assist in providing controls for changes in the technology environment. It was easy to install and the self service portal was easy to navigate. The best part of it was cost. We looked at several other products ranging from cost to functionality to find Alloy provided more for less!

改善点:

Admin settings can be confusing but is organized well enough to navigate.

Scott H.
アメリカのNetwork Administrator
病院、ヘルスケア, 201-500の従業員数
製品の使用期間:: 2年以上
投稿者のソース

We've used the network inventory and it works great and the support has been top notch.

5 4 年前

コメント: We've used the network inventory to scan all PCs weekly and it lets me know if there are any changes going on with our hardware. We keep track of all of our maintenance history so we know the history of all of our hardware. We've done some software monitoring so we know what versions of software are being used.

良いポイント:

I like the network inventory. It lets me know what is going on with our PC's and if anything is changing. I use ANX to input all of our service done on PCs so it's easy to find out the history of a PC

改善点:

It takes a little time to get used to how to make modifications but the support has been great and will be looking into some training to be able to use more affectively.

Mike A.
Mike A.
アメリカのHelpdesk Technician
認証済みLinkedInユーザー
建設, 501-1,000の従業員数
製品の使用期間:: 2年以上
投稿者のソース

My Honest Review of Alloy Navigator

4 3 年前

良いポイント:

The best thing about Alloy Navigator is the customization. If there is something you want this software to do, it can probably do it.

改善点:

What I care for least about Alloy Navigator are the UI and UX. There are so many menus that are buried within multiple layers of menus.

Alloy Softwareからの返信

3 年前

Thanks so much for your review and for your company's loyalty of 14 years! I highly recommend you give the Technician's Web Portal a look. It's interface is really slick and will absolutely feel new and streamlined over the Windows client. If you have any questions about it, drop our services team a call!

Martin P.
カナダのIT administrator
認証済みLinkedInユーザー
食品製造, 501-1,000の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Alloy is our "Main Brain"

5 3 年前

コメント: We work with Alloy Navigator/Discovery since more than 12 years now.
No other product can compete with Alloy Navigator/Discovery.
I Feel really secure with Alloy ( not like similar free product.... if you know what i mean)
I make custom workflows, fields, views to fit the needs of F.Menard.
Oh, i forget... [SENSITIVE CONTENT HIDDEN] are top notch :-)

良いポイント:

-VERY VERY VERY powerfull -EXTREMELY customizable -Automated Inventory Serisouly... you can do whats you want with this solution.

改善点:

-Learning curve can be difficult for a novice -no iOS apps

Jeff B.
アメリカのSystems Administrator
認証済みLinkedInユーザー
建設, 501-1,000の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Alloy Navigator 7 and Discovery 7 - Very useful software product

4 3 年前

コメント: We are very satisfied with this product because it does everything we expect it to do when properly set up.

良いポイント:

We use the Help Desk feature in Navigator and Machine Inventory in Discovery primarily. They allow us to efficiently handle user problems and requests of all kinds and keep track of company assets such as computers, servers and software installations.

改善点:

The software is extremely powerful and flexible but because of this it is also very complicated to configure properly.

Joseph J.
アメリカのIT Support Supervisor
メンタルヘルスケア, 1,001-5,000の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Alloy Navigator

5 3 年前

良いポイント:

The software is very easy to user and the staff is very helpful!

改善点:

There needs to be more reporting tool and user control of reports.

Alloy Softwareからの返信

3 年前

Thank you so much for your review! Drop us a line and let us know what you'd like to see in way of reporting tools. Our reports are created with Microsoft Report Builder. Microsoft provides a free editor and its become quite popular so tutorials are easy to find. If you are familiar with Crystal Reports you can use that as well! We'd love to hear about your specific needs so please don't hesitate to drop us a line!

Wayne D.
アメリカのTechnical Support
認証済みLinkedInユーザー
教育管理, 201-500の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Alloy Navigator, a very useful program

5 3 年前

コメント: I use Alloy Navigator every day to support the users in our company. It brings vital information about user's systems quickly to the screen, allowing an easy way to maintain inventory and connection information. Because it is an all-inclusive program for tracking hardware, software, work tickets, purchasing and user information, the setup is a bit complicated, but we couldn't maintain our IT department without it.

良いポイント:

Brings useful information quickly to your screen

改善点:

Setup is a bit complicated, but only because the software is so robust.

Rick H.
アメリカのNetwork Admin
認証済みLinkedInユーザー
教育管理, 51-200の従業員数
製品の使用期間:: 1年以上
投稿者のソース

Alloy Navigator

4 3 年前

コメント: We switched from other application. This by far is the best option.

良いポイント:

Runs quickly, has a lot of useful features.

改善点:

Customer Service support, slow at getting responce

Alloy Softwareからの返信

3 年前

Thank you for your kind words, but I am sorry you had such a poor experience. We make it a point to take good care of our customers. After review, I'm confused though. Your company's average response time is just over 2 hours which is well within our SLA, two of your coworkers rated our service 5 stars in their reviews and I see no requests in our system from you. Regardless, I hope you don't hesitate to give our support team another chance. I am confident your experience was an exception. Again, I'm sorry we didn't live up to your expectations.

Jay M.
アメリカのSenior Network Engineer
認証済みLinkedInユーザー
弁護士業界, 201-500の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Easy to use on-premise solution.

4 3 年前

コメント: Alloy has created a one-stop shop for all of our key IT data.

良いポイント:

Alloy allows us to pull multiple islands of information (support ticketing, asset management, loaner tracking, etc) under a single umbrella.

改善点:

While Alloy can track a wide breadth of information, sometimes getting into the nuts and bolts of the data can be a bit cumbersome. Network inventory for SNMP devices and software tracking/allocation leave a bit to be desired.