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SysAidの概要

SysAidは、10年にわたって蓄積されたAI情報に基づくサービスの自動化により、IT作業を容易にします。今すぐ無料でITをお試しください」

SysAidの詳細

344件のレビューを表示中

Edward F.
Edward F.
アルバのICT Specialist
認証済みLinkedInユーザー
政府機関, 201-500の従業員数
製品の使用期間:: 2年以上
投稿者のソース

ITIL Compliant ServiceDesk System with user-friendly self-service portal

5 3 週間前 新着

コメント: SysAid is our ITSM Tool. Aides us in implementing and monitoring ITIL procedures and standards. We register all of our incidents and requests thru the SysAid Admin (IT Technicians) or Self-Service Portal (other users in all departments of the organization). It has enabled our clients/users to monitor the status of their requests and reported incidents without the need to have emails sent back and forth or asking who was working on their issue. The self-service portal is customizable and can easily be branded to be uniform to the organizations needs. We are currently automating a number of forms and processes (like move requests, equipment requests, on- and off-boarding) thru the WorkFlow manager. Next steps will be the integration with JIRA (since the application has a number of integration options with Office Automation, Collaboration Tools, Monitoring Tools and Project Management Tools) and a more intensive use of automation tools (like self-service password unlock and reset).

良いポイント:

-Ticket registration and tracking -Workflow management -Self-Service portal -Reporting and Feed-back/Notification -ITIL-Compliant -Flexible and Customizable

改善点:

-Workflow Design is powerful but has a learning curve

James W.
James W.
アメリカのSystems Administrator III
認証済みLinkedInユーザー
高等教育, 201-500の従業員数
製品の使用期間:: 1年以上
投稿者のソース

SysAid Review

4 2 年前

コメント: We have tracking capability with SysAid that we never had before. We are able to better route our service requests to the correct team for quicker response. We have better ability to tier our help desk services. We have the capability of tracking hardware and software assets and maintaining an ITIL CMDB.

良いポイント:

Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.

改善点:

Workflow management is a little outdated and has a bit of a learning curve.

Rafael V.
アメリカのMIS Technician
情報技術、情報サービス, 51-200の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Not so great customer service.

1 4 年前

コメント: A help desk solution in which none was being used by the companies I worked in.

良いポイント:

The program is cheap. Somewhat easy to setup. Not cluttered like other software I've used in the past.

改善点:

I've used this software for over 7 years. Almost every complaint that everyone else has about this software, I've made myself and the #1 complaint is that the company is based in Israel and they are hard to understand / get a hold of / and don't fully understand the real problems until the issue is explained a few times. I've installed purchased and installed this software in 3 different companies, and the experience was always the same. I then did work for them for a short amount of time. I wanted to bring to them the outside experience being a customer, and all the complaints I kept getting from U.S. customers, and even from other countries. I truly wanted to make this company better. But instead, they started to hire even further away, Romania, will the same comprehension issues. Now that they only 1 rep left for the U.S. and after that, I doubt they will ever hire again in the U.S. because of how different we think about customer service and how expensive we are. So they took one step forward by hiring the first U.S. rep and then myself, to them go two steps backwards by letting me go and hiring in another country for support. Yes, I did work there and am a former employee, now a customer again. But I was a customer before that, and nothing has changed before I started working there, and nothing will after I am gone. So please do not delete this review and publish for all to see as I wanted nothing for this company to succeed and instead I was shown the door.

Justin D.
アメリカのHelp Desk Administrator
高等教育, 51-200の従業員数
製品の使用期間:: 2年以上
投稿者のソース

SysAid is Great!

5 先月 新着

コメント: It's wonderful. It does everything we need it to and we have plenty of support in regards to the system.

良いポイント:

Easy to use and easy to train others to use it.

改善点:

Customization for the site could be a lot easier.

Adewale J.
ナイジェリアのAnalyst, IT Service Desk
通信, 1,001-5,000の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Great User Experience

5 2 か月前 新着

コメント: Great graphic user interface, with awesome user experience

良いポイント:

Ability to be able to use the analytic and reporting at convenience, creating your type of report weekly, daily or monthly. Spooling at ease when and how you want it . Sysaid CX/UX is top notch for a first time user (onboarding) easy navigation Sysaid asset lifecycle, helps with onboarding and offboarding of an employee in the business with smooth transition and great experience. Sysaid helps with right prioritization, the impact and urgency of tickets helps both the user and process manager .

改善点:

The chat console is not really in use, still struggles with the chat session from the administrative point of view

Thomas B.
Thomas B.
英国のIT Analyst
認証済みLinkedInユーザー
弁護士業界, 51-200の従業員数
製品の使用期間:: 6~12か月
投稿者のソース

SysAid - Simple Solution, Big Outcome

5 2 年前

コメント: The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.

良いポイント:

I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience. SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.

改善点:

I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.

Garan T.
Garan T.
英国のDesktop Support Engineer
認証済みLinkedInユーザー
バイオテクノロジー, 201-500の従業員数
製品の使用期間:: 2年以上
投稿者のソース

SysAid - Simple ITIL ticket management

5 10 か月前

コメント: SysAid has helped us implement ITIL within our organisation, track tickets and service records with SLA's and provide clear communication with our end users

良いポイント:

I love the customizability in every small detail. You can craft everything to capture information exactly for your organization without missing anything.

改善点:

I didn't like how the RDS agent on the laptops is a little bit of a hassle to install and uninstall. The RDS it self it a little bit flakey but definitely not a deal breaker. I wish the UI was more modern.

Kevin M.
アメリカのGlobal Information Technology Manager
消費財, 1,001-5,000の従業員数
製品の使用期間:: 6~12か月
投稿者のソース

SysAid the ITSM that you need.

5 8 か月前

コメント: We are using it for Ticket management, Self Service Knowledge base, Asset Management, Patch Management and reporting.

良いポイント:

SysAid Ticket management are completely customizable to fit our business needs. Asset Management gives complete visibility into assets across the organization and reporting The Self Service Portal is extremely user friendly and cuts down on the amount of tickets that actually make it into the que. Active Directory integration is fantastic.

改善点:

The integrated remote control piece works but we miss some features of a more robust product.

Caleb B.
Caleb B.
エルサルバドルのAdministrador de aplicaciones
認証済みLinkedInユーザー
家電製品, 10,000+の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Usa SysAid en tu empresa

5 3 か月前

コメント: Es una buena herramienta

良いポイント:

Administración de grupos de trabajo y proyectos.

改善点:

El precio es alto a comparación de otras herramientas

David M.
David M.
メキシコのIT & Innovation Director
認証済みLinkedInユーザー
アパレル、ファッション, 1,001-5,000の従業員数
製品の使用期間:: 1~5か月
投稿者のソース

Great tool, simple to use, ITIL aligment and powerful customization capabilities

5 2 年前

コメント: Being easy to use, configure and completely aligned with ITIL framework we implemented it successfully with a fast user adoption; now I have full knowledge on what is going on in my department.

良いポイント:

It have several options to create a ticket (from e-mail to a key on the keyboard - F11) and is powerful enough to support detailed customization (look and feel, personalized templates, e-mail with expected resolution dates, tickets categories, timers, notifications, etc).

改善点:

Project tracking is rudimentary (Understood that it's not part of the scope)

Charles K.
ナイジェリアのIT Service Desk Manager
石油、エネルギー, 5,001-10,000の従業員数
製品の使用期間:: 1年以上
投稿者のソース

The Impact of SysAid

5 昨年

コメント: My overall experience on SysAid has been awesome, however, there are some challenges been faced during usage. If one is not technically sound, it will be difficult to manage as an Administrator without the consent of the professional support, but however, there is a user-guide to help.

良いポイント:

The features I like most about the software is the Advanced reporting, It helps to give detailed reports about your ticketing system as a whole,location-wise, computer assets, service been used mostly etc. It also gives room to have full control as desired.

改善点:

The Features that should be improved is unable to filter the customized field which is the most the critical feature that is important. For instance, when an additional feature is created manually separate from the original features, it is difficult to filter. for the implementation to take place, it will fee for a professional support as it is concluded as a project.

Isidro armando B.
Isidro armando B.
メキシコのAdministrador SysAid
認証済みLinkedInユーザー
情報技術、情報サービス, 1,001-5,000の従業員数
製品の使用期間:: 2年以上
投稿者のソース

All-in-one service

5 昨年

コメント: El fácil acceso que tiene y funcionalidad del modulo de flujos de trabajo ayudaron a simplificar el proceso de compras dentro de la empresa.

良いポイント:

Todos los módulos son de un uso muy sencillo si como el producto en general, la integración con los servicios de AD, correo, etc, se adapto de forma sencilla para implementar los servicios de flujo de trabajo que tenemos dentro de la empresa.

改善点:

No todos los módulos estan disponibles en la versión Completa, y que deberían de colocarte los al menos por un periodo para que puedas identificar las áreas que podrías automatizar con ellos.

Chris W.
Chris W.
アメリカのIT Support Manager
認証済みLinkedInユーザー
ファシリティサービス
製品の使用期間:: 2年以上
投稿者のソース

SysAid is a great product that could be a fantastic product

4 4 年前

コメント: We were able to get a comprehensive product that gave us the biggest bang for our buck compared to any other product. Overall we are very happy with it. Support, not so much. There are lots of things we would change, or focus on changing for sure.

良いポイント:

We like SysAid because of it's flexibility in design. We are easily able to create new forms and templates for different kinds of tickets and as such were able to roll out SysAid to our entire company and it is now utilized by every department in our company. We love the workflow features and that we are able to incorporate data from our active directory infrastructure to be able to identify end users and their departments or managers. We are very happy with our ability to modify and maintain escalation rules. Because the system is operating on Microsoft SQL Server we have been able to very successfully use SQL Reporting Services to generate very robust reports to provide our management teams with metric data that was previously unavailable.

改善点:

Getting support is like pulling teeth. Some design element a lacking suck as the ability to edit and remove and or re-arrange workflow tabs. The system seriously lacks any granularity in administrator security and data security. Example, in order for an Admin to be able to use the LogMeIn feature, they have to be a SysAid Administrator. However with over 75 Administrators in our organization, we don't want them all to have the power to change our system configuration. So it lacks foresight that a feature like that would require the keys to the house to be able to use. The same thing goes for designing templates. There is a security role to be able to modify and design templates, but you cannot create custom fields and new lists with that role, so users cannot complete the designing of their forms without having been given the SysAid Admin role which is more power than we want them to have over the system. This leads to unforeseen problems where departments admins start making changes to the system without knowing that the change does not only affect them or their department. Canned reporting is not great. Even the custom reporting feature is not good.

Tim H.
英国のGroup IS Administrator
医療機器, 1,001-5,000の従業員数
製品の使用期間:: 1年以上
投稿者のソース

Not the bigest name but a full featured surprisingly good solution

5 11 か月前

コメント: I have nothing negative to say about them. Our account manager has been excellent. As far as I can remember, we have had no outages during the last 2 years. If you are looking for an ITSM solution, at least give them a try, you might be pleasantly surprised.

良いポイント:

Due to the help offered by Sysaid, it was easy to get the solution configured to our needs. If needed, we could have given them our requirements and they would have configured it for us. I like to learn a solution by doing the config myself, so just relied on them to point me in the right direction as and when needed. I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent. On the surface it looks quite simple but when you dig into the admin settings, it has a lot of powerful features that make it very customizable.

改善点:

Rendering email in the ticket was clumsy but has improved recently. It is perfectly useable but others do it better.

Hitesh L.
英国のHead of IT Servcies
金融サービス, 201-500の従業員数
製品の使用期間:: 2年以上
投稿者のソース

SYSAID is a great ITSM Tool comparable to any other global tool but really great value for money

5 2 年前

コメント: We have been using SYSAID since 2012. It was easy to implement and roll out to the business. Today even our [SENSITIVE CONTENT HIDDEN] uses SYSAID to log tickets for issues.

良いポイント:

Ease of use and setup with Asset management/Projects modules which are easy to use

改善点:

The reporting tool exports to Excel 2003 format. needs updating to Excel 2016 or higher

Eric F.
イスラエルのEngineer
建設, 51-200の従業員数
製品の使用期間:: 1年以上
投稿者のソース

All essencials in one service desk

5 昨年

コメント: IT issues such as internet/ server down, softwares not working, new hiring / off board processes, approvals trough dynamic workflows usage.
The most we like that is automated and no more manual work needed anymore which saves us a lot of time to focus on tasks with higher priority and urgency.

良いポイント:

No need for multiple tools and softwares anymore as SysAid has all essencials in one service desk. Easy to use and friendly. Lots of 3rd parties integrations available, such as Teamviewer, Office365, Sap and much more.

改善点:

I like everything as is completely customizable and automated, maybe like less that the integration with softwares like Sap required a special coding and configuration but fully understand as it was based on our needs which is amazing to have the option to customize according to our requirements and needs. There are tons of softwares that dont offer this and only what it comes by default , out of the box.

Andres E.
コロンビアのAnalista Sistemas de Información
情報技術、情報サービス, 201-500の従業員数
製品の使用期間:: 2年以上
投稿者のソース

SysAid, Excelente aplicación soporte IT

5 昨年

コメント: Es la herramienta de soporte interno de la compañía, nos permite gestionar, dar seguimiento y solucionar los diferentes problemas, KPI de área IT, control de activos.

良いポイント:

Excelente aplicación , fácil configuración, herramientas e integraciones con otras aplicaciones corporativas, funcional, reportes y estadísticas confiables, base de conocimiento para ingenieros y usuarios finales.

改善点:

hay algunas novedades que se requieren implementar pero no hay documentación en español

Lori S.
アメリカのSupport Lead
鉱業、金属, 10,000+の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Great Help Desk management system

5 昨年

コメント: SysAid team is great! they are very responsive and always there to help.

良いポイント:

Ease of use. Workflow capabilities are great. Easy to setup new groups, categories, ect.

改善点:

Reporting functions are getting better but still in progress.

Lorne H.
カナダのICC systems Tech
政府機関, 5,001-10,000の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Customizable and easy to use

5 12 か月前

コメント: Excellent we use this to keep track of our system and componets

良いポイント:

Customizable and easy to use, Good support and the product never seems to need any maintance

改善点:

Some of the small things like window size on some parts of the app...small things mostly

Joe W.
アメリカのIT Director
非営利団体運営, 501-1,000の従業員数
製品の使用期間:: 2年以上
投稿者のソース

I love SysAid!!!!!!!!!1

5 2 年前

コメント: I have now used SysAid at 4 companies. Every company I go to I change out their system to SysAid.

良いポイント:

It has so many features included with the product. It's very easy and intuitive to use. It has all the tech ops tools I need under one roof. We're changing the way our entire business functions with an IT tool.

改善点:

Setting up incident management is easy. Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me. It's easy to see everything it can do and use cases. The challenge is putting all the thoughts into logic to make it happen.

Luis a. D.
ドミニカ共和国のSenior Manager
コンピュータ・ソフトウェア, 2-10の従業員数
製品の使用期間:: 1年以上
投稿者のソース

Nice tool to manage IT Recourses

5 昨年

コメント: Is good, actually, I don't conceive to manage IT ticketing outside SysAid. At first you have to be familiar with some administrative options, but in couple of hours you would be ready to go.

良いポイント:

Powerful platform with different Approaches. I have modules to administrate efficiently your Tickets and incident related to Service Desk, and project manajement. BI and regular Reports are a hit!, you can customized all of the thing and assign timer to different stages. There as a portal that you can share with your customers to auto-services an follow-up their tickets

改善点:

Poor options to project management and low performance. The look'n'feel is bad, and confusing. I would prefer to avoid that module if you have some middle-size projects, and go to MS project instead.

Leonel L.
コロンビアのApplication Support Specialist
小売, 10,000+の従業員数
製品の使用期間:: 2年以上
投稿者のソース

A great IT service management tool

5 2 年前

コメント: for years we needed to get KPI's based on the support workload for the IT team, now we can have them with sysaid

良いポイント:

easy to use tool for end users, and capabilities for reporting services

改善点:

very restricted directly access to database.

Ahsan K.
英国のSystems Analyst
建設, 11-50の従業員数
製品の使用期間:: 6~12か月
投稿者のソース

SysAid

5 2 年前

コメント: We are using SysAid to manage our day to day incidents and requests. Along with that we have de-commisioned solar winds and intune and only use SysAId as our Asset management.

良いポイント:

We implemented SysAid for our ticket and asset management system. SysAid is nothing but a great system which can improve productivity drastically. The thing I like most about the system is that the varieties in which it could be molded depending on customers needs. I will definitely suggest SysAid.

改善点:

I have not come across any cons until now.

Gregg S.
アメリカのIT Manager
自動車, 201-500の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Easy to Use and Easy to Modify for your needs

5 2 年前

コメント: HIGHLY recommend it. There is flashier looking packages on the market, that DO NOT perform as well and definitely not for the price. And I feel none hold a candle to the support and effort to be even better DAILY than SYSAID.

良いポイント:

I have been using SYSAID for 15+ years. I find it is very easy to understand and use. It is highly customizable without the need for complex interactions or training from SYSAID. THE SUPPORT from SYSAID is far beyond any other Vendor I have dealt with in 35+ years of IT work.

改善点:

Some features advertised fall a little short of what you may expect but always meet what they say..The Ever evolving product sometimes creates an expectation that just doesn't quite reach the level I am expecting

認証済みレビュアー
イスラエルのbusiness analyst
認証済みLinkedInユーザー
建築資材, 1,001-5,000の従業員数
製品の使用期間:: 2年以上
投稿者のソース

good ITSM System

4 昨年

良いポイント:

the ability to be able to build and setup the system without hire new employees

改善点:

the workflow and the asset managements not intuitive