キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
Sirvoyとは
ホテル、ビジネスホテル、およびホステル向けに作成された使いやすく低コストのオンライン予約システムです。コミットメントなしで無料で試すことができます。
Calendar, ease of use, easy integration to website, good price, no "risk. I am sure I could go on and on about it.
However, if you take a closer look there are some features that I especially miss. This depends from user to user.
レビューを絞り込む (278件)
best customer service
良いポイント:
Sirvoy has been a boon to our business. Easy and intuitive to operate, and the best customer service I have ever encountered! The people on the live chat are first rate.
改善してほしい点:
can't say that there is anything I dislike
Sirvoyからの返信
6 か月前
Thanks for the fantastic feedback Roy! We're thrilled to hear that Sirvoy has been a valuable asset to your business and that you've had such a positive experience with our customer service team. If you ever need anything or have any questions, don't hesitate to reach out. We're here for you!
Amazingly Intuitive, Consistently Impressive
製品を使ってみた感想: See Pros, above.
良いポイント:
Only an Airbus offers a shorter, and smoother, takeoff. Lest anyone think that Sirvoy's 14-day trial is too short, let me say that it may be too long. Within two days of starting our trial, we found ourselves customizing and scaling rapidly. Screen after screen, the UX and functionality proved intuitive, the result of unfailingly clean and responsive design (which can never be taken for granted). Restrictions and overrides work flawlessly. By day 10 of the trial, we paid up for the entire year, and have not looked back yet.
改善してほしい点:
Our wishlist can cannot detract from Sirvoy's great value for the price. Easy improvements are to be had with regard to being able to color-code/tag/identify guests by market segments (and therefore the useful market reports that would result). Another quick fix: the perplexing placement of "Coupon Code" on the online booking page, *below* the calendar, when only a code unlocks restricted dates. See our point? Similarly, not every "Code" is a "Coupon [i.e., implying Discount] Code", so how about shortening to this box to just "Code" or, equally neutral and possibly more suitable, "Booking Code".
Sirvoyからの返信
3 年前
Hi Shaffin, "only an Airbus offers a shorter, and smoother, takeoff" should definitely be our new marketing slogan; love it!! Delighted that you're finding the system so customizable and easy to scale. I note your points on the colour codes and coupon codes and will pass that along for our Dev to look into. We always try to incorporate great feedback once it's useful for all our clients, so thanks for taking the time to let us know how we can improve. Kind regards, Adele
Not easy to work with anymore
製品を使ってみた感想: No customer service. No help. Constant changes that do not help it go easier. It's like you guys want us to hold your hand daily just to work when you can't even help in customer service
良いポイント:
It USED to be easy to work with up until you all had to update last year. Now it's nothing but miserable
改善してほしい点:
The constant need of authentication codes and the way we enter in phone numbers now. The whole phone number now is not separated into sections making it easier to read fast. Now we have to dissect the number slowly but hope we do it fast enough because the phone hangs up if you're not fast.
Sirvoyからの返信
昨年
Hi Tami, We are sorry to hear about the frustrations you've encountered with our recent updates. We understand that adjusting to changes can sometimes be challenging, especially with new security measures like authentication codes. While we believe these measures are crucial for safeguarding your data, we also understand that they can add an extra layer of complexity. Our aim is to balance security with user-friendliness, and your comments will help us refine this balance. Regarding customer service, we are committed to providing excellent support to all our clients. We apologize if you have not received the level of assistance you expected. Your experience is not reflective of the high standard of service we aim to provide. Our team is dedicated to making improvements that align with our client's needs and expectations. Should you wish to discuss your concerns further please do not hesitate to reach out. Thank you for your past support, we wish you success in your future endeavours. Jodie
Great booking app for wilderness lodges with several accomodations!
製品を使ってみた感想:
I did a lot of research on different platforms. I decided on Sirvoy because of it's versatility since I have many different accommodation types at my lodge.
I also loved the extras feature and the ability to make it apply or not to certain accommodation types. Especially since down the road we would like to offer experiences at our lodge like paddle board rentals etc.
The live support at Sirvoy is one of the best I've seen. Someone answers the chat almost immediately and is usually very knowledgable, or they direct me to someone who knows that particular feature best. Joseph is especially helpful.
The talkative app there however tends to delete our convo if I explore Sirvoy at the same time so that's been a little annoying.
良いポイント:
I like that I can have all of my different accommodations in one system - rv campground, cabins and camp rooms! Also I love the integration with Stripe as it has an in-person terminal. Game changing.
改善してほしい点:
It's a robust program with lots of neat features. However, there are several areas of improvement I would love to see as a user: - Sync to google calendar so as to coincide with other lodge events/bookings outside of Sirvoy - Ability to match Airbnb and other channel pricing so that my accounting is accurate (right now I can't just mark it as paid since it won't be the correct amount that I actually received from the external channel). - Automatic email receipt as soon as the client pays at the front desk(instead of having to send manually) - Ability to retain a % cancellation fee in the event of a cancellation (instead of having to manually adjust the refund, which is why I haven't enable the client portal. Added bonus would save time answering cancellation emails). - Be able to set discounted rates for certain room types if they are still available past a certain time of day - With a few more features, this could also operate as an epic CRM. For example, managing all emails through the software as well as the ability to generate custom quotes without it having to be an "extra" (would help with unique group bookings). - On that note, also having an api to link to a newsletter service to market to the collected email database for a return trip etc. Or even just a basic "email all" button with some filters. - Statistics should include source for leads Linking to a custom booking form input to indicate how they found us so that we can double down on the advertising that's working! - The online booking form embed could be more user friendly. That being said, I haven't tried the webpage version yet. - More user friendly customizations - it's a definite learning curve especially the accounting language and area - Possibly some additional visual booking options would make for some higher conversion rates. For example, instead of a regular booking engine, would be great to be able to upload a rv park or cabin map and people can click right on the map to book their spots just like an airplane seat reservation. I believe someone in live chat showed me how to get individual booking links to each rv park site which I will be linking on my webpage park map image eventually. Luckily I'm techy but I think people would really enjoy this feature if you could make it easy for them. - Ability to move booking on the calendar page to a different date, not just to a different room on the same day - Different "booking engine" for front desk. It's a little annoying to have to scroll all the way past all of the other accomodations after you intentionally select the one you want from the calendar page. On that same note, bookings made by the front desk after the online booking cut off time (10pm) automatically puts the booking for the following evening which is inaccurate and is having to be manually edited after the fact - This one is wishful thinking but would be epic down the road: Integration with smart locks. For example, for my airbnb I can integrate with August smart lock and others which generates a unique code per guest and expires after their check out time. This would be especially ideal for us as guests are often arriving past 11:00pm and we do not have 24/7 front desk. - Congrats if you got this far and thank you for listening to my Ted Talk.
Sirvoyからの返信
3 か月前
Hi Kelsey, Thank you for sharing your kind words and feedback. We’re delighted to hear that Sirvoy has been a great fit for your lodge. We appreciate your suggestions and will share them with the appropriate team for review. Your insights are incredibly valuable as we continue to enhance Sirvoy. If you have any further questions or concerns, please don't hesitate to reach out to our support team—they're always here to help. Thanks again for choosing Sirvoy. We’re glad to have you with us! Regards, The Sirvoy Team
Outstanding customer service
製品を使ってみた感想:
I love this product for my Hospitality Property Management and Channel Management. I'm now setting it up for a second property. A few days into the 14 day free trial and I was hooked. The setup is smooth, simple to follow, and easily linked to our website, channels, and the secure online payment service. Their background monitoring is vigilant, and on occasion I have received pro-active help before I even realized I needed it. This level of care in customer service is rarely experienced.
I also love that the product is sufficiently well thought through that it doesn't require lengthy initial or ongoing training sessions. In my view if you can't learn a system on the fly then it's too complicated.
There are no perfect systems, but for me Sirvoy is pretty close!
良いポイント:
Clean and simple visuals. Easy to use. No training required. Online help via chat is readily available. Support staff are fantastic, helpful, pro-active, thorough.
改善してほしい点:
On the odd occasion I have bumped up against some limitations around options for promotional offers, but so far have always found a work-around.
Sirvoyからの返信
4 年前
Hi Miriam, what an amazing review, such a great start to the day to read about your experience with Sirvoy so thank you for taking the time to relate it. It has always been the aim to produce a simple, solid system with superior customer service and to hear that we are achieving that end is very satisfying. I have shared your feedback with our support team to encourage them to keep up their great work! Thanks so much for choosing Sirvoy, Adele
Sirvoy works. Well. Very well and really straight-forward.
製品を使ってみた感想: Easy.
良いポイント:
It is intuitive, and it does what it is supposed to do. We have had two previous providers and so we know the field and what is out there - but they both had issues and could not supply some of the basic requirements for an accommodation business. The Sirvoy booking platform integrated into our website is great and allows customers to see the whole schedule. No-one else seems to provide this. And Sirvoy customer service is responsive and answers questions clearly . Sirvoy is simple and easy to work with. Finally - fairly priced and worth it.
改善してほしい点:
Not found a fault yet... Each time we try to do something, Sirvoy delivers seamlessly.
Sirvoyからの返信
4 年前
Hi Mitch, thanks for all your kind praise of Sirvoy. It's great to hear that the system is working well for your business and our customer support is responsive and helpful. We wish you the very best for 2021! Thanks again for taking the time to leave us your feedback. Adele
Does everything I need and more
製品を使ってみた感想: Very satisfactory. Plus all the extra characters required to answer this section
良いポイント:
"Sirvoy has great 24/7 support. I also appreciate the detailed downloadable reports for accounting. It does everything I need to manage our lodge reservations and billing. Thanks, Sirvoy!"
改善してほしい点:
Nothing to complain about, nor dislike. Plus all the extra characters required to answer this section
Sirvoyからの返信
6 か月前
Hi Tim, thank you for taking the time to share your feedback! We're delighted to hear that you're happy with Sirvoy. Your satisfaction is our priority, and we're here to ensure your experience remains exceptional. Looking forward to serving you again in the future! Jodie
Sirvoy is the perfect choice for a small hotel
製品を使ってみた感想: Very satisfied with the product. In particular, with the prompt response to support questions.
良いポイント:
Channel management is vital to prevent overbookings. Sirvoy handles it well at a reasonable price.
改善してほしい点:
Quite happy with everything. It would be handy to add multiple room types to a range of dates for restrictions.
Sirvoyからの返信
4 か月前
Hi Peter, Thank you for your fantastic review! We're thrilled that Sirvoy is the perfect choice for your hotel and that you're happy with our support team's quick responses. We're here to keep making things better for you! Best regards, The Sirvoy Team
Very good support!
良いポイント:
I want to thank the amazing 24/7 technical support team. They are always quick to help whenever I have questions or issues. Knowing I can get assistance at any time makes my experience much easier. Thank you for your great support!
改善してほしい点:
As a new user of the reservation platform, I appreciate the service so far. I still have a lot to learn about using it effectively, so I’ll hold off on specific requests for now. Thank you!
Sirvoyからの返信
2 週間前
Hi Jennifer, Thank you so much for your feedback! We're glad our 24/7 support team has been able to help you. Take your time exploring the platform, if you need anything along the way, we’re always here to assist. Best regards, Jodie The Sirvoy Team
A great product for hotels
良いポイント:
Does exactly what I want it to do. Customization of rooms, prices, calendar etc
改善してほしい点:
I would have liked to be able to customize the wording
Sirvoyからの返信
6 日前
Hi Clotilde, Thank you for the great review! We’re so glad to hear that Sirvoy is a perfect fit for your needs. Thanks for choosing us after your experience with Acuity Scheduling – we’re delighted to be part of your hotel's success! Kind regards, Jodie The Sirvoy Team
Almost Perfect, But Not Quite
製品を使ってみた感想: All in all, this is perhaps the best and most functional booking system/channel manager we could hope for at our hostel. However, there are a few small changes that would benefit us greatly. Firstly, it would helps us out a lot if pricing didn't average out over multiple nights at different rates. If totalscould be calculated using the individual night rates in stead of an average, that would allow us to round out all of our totals and not end up with odd amounts (I would love to explain this further to someone if you were interested and it was unclear as described.) Furthermore, in switching bookings from one unit to another, it would be great if we could simply swap one unit for another instead of having to move one out of the way then move the other into the first unit before dragging the first booking back into the new unit. The lack of this function has required us to create internal-only dummy units in order to move guests between different units on nights when we have a full house. Again, if you would like me to elaborate on this, I would be happy to. There are a few other things that it would be nice to change on the channel manager side of things, but a lot of that is down to the other websites getting their acts together to better accommodate hostels than it is anything you guys could do about (for example, Expedia is not very useful for hosts who charge by the occupant and put multiple reservations in the same room when linked to Sirvoy, as they consider each of our individual units to be one reservation and not one person. We use units in Sirvoy as individual beds/individual guests, one bed per guest, so when Expedia reservations with multiple guests come through the channel manager it places them in one bed together at the rate of only one bed, something we do not allow.) If anyone at Sirvoy would like any further info about any of this, I would be happy to oblige. Again, all in all, we love Sirvoy here at the Burlington Hostel, it has made our jobs so much easier, but we would still love to see it get better if we could! Thanks for everything!
Sirvoyからの返信
8 年前
Hi Samuel, thanks for your review and also thanks for taking the time to write your suggestions and comments. I have noted the problem you are having regarding the price averaging and switching out the bookings. This is something that has come up before with other hotels. They have overcome this issue by creating a dummy room to swap bookings. The only potential issue here is that it will affect the stats. I have requested the developers look at this issue again, and I have also highlighted the price averaging with them. If you would like to discuss this further then please feel free to contact [email protected] and you can explain this to our customer support in further detail. We really do value your feedback and we are constantly making updates and adding/changing features so please do continue to let us know when you would like something adjusted; it helps us to tailor upgrades to meet the requirements of our clients which is our ultimate goal! Thanks again, Adele
Simple, yet powerful in its effect on our business
製品を使ってみた感想: We have been using Sirvoy for over 2 years now. Initially to get off using paper to track bookings, since it is more efficient. But we kept finding ways on making it work even better for us. At first I thought it was a bit expensive, but I do not think so anymore. In fact, one member of staff left us to go overseas, and we have still not found the need to replace her.
良いポイント:
I am a mid-level computer user, and in due time I think I have managed to get the most (at least for now) out of it. At first we only used it to track our bookings. That was really all we needed. But then we found a way to add our Agoda Channel onto it, and after that AirBnB (which still requires a bit more oversight, where as Agoda is just automatic). Then we found the SMS functionality. Then we built our own online booking system, and linked it to our website (I thought I was pretty smart by then)!... I do not know what I will find out next but we are a small business, but Sirvoy makes us seem like we have our own IT department.
改善してほしい点:
At one point, the booking system was not working on mobile phones (that was fixed). AirBnB bookings have to be manually added and deleted (that might be fixed by now but we have not used that in a while, because of the covid-19 pandemic).
Sirvoyからの返信
4 年前
We are so happy that you found us Uffe! Delighted that Sirvoy is providing you with some serious muscle and even extra manpower! Don't forget that our Support is also there 24/7 to provide a helping hand when you need it. Thanks for taking the time to write us such a comprehensive review with your feedback. Adele
Much Improved
製品を使ってみた感想: I have to say that things have improved since I started with Sirvoy. In the beginning it was fairly lackluster. Linking to the travel sites was horrible and the people in customer service seemed clueless, as though there was no stored knowledge of past problems and solutions. It was as every problem I presented was the first time they had ever heard of such a mythical beast. Most of my problems were solved be trial and error on my part and not guidance from tech support. The one incident that comes to mind is that my hostel world account was set to US dollars and Sirvoy to Pesos (or vice a versa). It took weeks for someone to stumble upon this and suggest that it may be the issue. All of that being stated, while the depth their product knowledge could be drawn into question I will be the first to admit that their manners could not. They were always very polite while not helping me. I hope this helps, John
良いポイント:
Once it is set up it works well
改善してほしい点:
set up is a biatch
Sirvoyからの返信
8 年前
Hi John I just wanted to thank you for taking the time out to write a review and to apologise for the issues you have experienced with Sirvoy's customer service team at times in the past. I assure you that we are constantly working to ensure that our staff's product knowledge is flawless and that it continues to evolve along with the system. Some months ago we began using a new customer support software which has greatly improved our Support teams efficiency and productivity. It also contains a huge library of closed threads which help agents pin down and resolve problems more rapidly than before. I really do hope that you notice very positive changes to our support in the future. Should you ever find these or any other issues a problem again, I would be happy to discuss them further and can be contacted at [email protected]. Thanks again and greetings to you all in Tulum! Sincerely Adele Worden Communication Manager
One of the easiest booking manager out there!
製品を使ってみた感想: Easy to use, integrability with booking channels, accesible from mobile or tablet.
良いポイント:
Sirvoy is a web base booking manager. We use for manage the reservations in our small hotel in Colombia. We can open sirvoy in our mobile when we are away from the office to check the avaliability in our hotel. Sirvoy is easy to configurate, you only have to add the room type, description and the number of rooms. You can see the daily arrivals and the price for each client. Also you can add another services to the bill of the client. Swap rooms or change dates is very easy and you can send confirmation to the guest. We use sirvoy as a booking system in our website and is very comprehensive to our clients to understand the caracteristics of the room that we offer. One of the things that I like the most is that you can add more that one lodge and link sirvoy to booking channels like expedia.com
改善してほしい点:
sometimes we have travel agencies that book 2 years in advance and is not possible to create the bookings because the program only allow you to book one and a half year.
Sirvoyからの返信
6 年前
Hey Alba, great that Sirvoy is giving you more freedom of movement and time out of the office! Your review was very comprehensive and we appreciate you taking the time to tell others about your experience. Regarding the advance booking issue, I will certainly pass your comments on to our development team. With thanks, Adele
The OG of Booking Engines
製品を使ってみた感想: This software has made aoooooo much money for my clients. They have an easy monthly fee with 0% per booking.
良いポイント:
The product is freaking amazing and does everything you need to get direct bookings at 0% although the customer service is probably what I’ve enjoyed most.
改善してほしい点:
I don’t like the booking engine design customization options but that’s no big deal. The widget is still beautiful.
Sirvoyからの返信
4 年前
Hi Lorenzo, super happy to hear that you're finding Sirvoy a hit with your clients and that price point and support is exactly where it needs to be. With regards to the Booking Engine, there are plenty of customization options with the latest V3; if you have any queries on this please do get in touch with Support. If what you need isn't available it may be possible that we can help with a workaround or request a fix on your behalf. Thanks again for your awesome review, Adele
Great Company
製品を使ってみた感想: excellent
良いポイント:
Weve been using Sirvoy for over 10 years, somebody here had the bright idea to change to sitemeinder but after 2 weeks of terrible service and false capabilities and I insisted we go back to Sirvoy, we are a hostless lodge and people check in with an ipad at the front desk, sirvoy has an amazing customer service, they are always on hand to help.
改善してほしい点:
I cant think of anything, they are really good
Sirvoyからの返信
昨年
Welcome back! We're delighted that our exceptional customer service played a key role in your decision to return after over 10 years of being a part of the Sirvoy family. Your satisfaction is our top priority, and we're always here to provide you with the best customer service possible. If you ever need assistance or have questions, don't hesitate to reach out. Thank you for choosing Sirvoy to help run your hostless lodge efficiently. Your feedback is greatly appreciated! Jodie
Great HMS and customer support
良いポイント:
Easy to use, many options like statistics. It made our job much easier, especially with the use of the channel managers. We of course had some little issues over the past 4 years but they were always solved very swiftly by their professional customer support.
改善してほしい点:
It was mentioned by another reviewer already that it isn't possible to just swap rooms instead of moving them first to a dummy room. Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.
Sirvoyからの返信
5 年前
Hi Paul, thanks for taking the time to leave us your feedback. I have been advised by our Developers that there is a room swap feature that will hopefully meet all your needs. Please see our support article here: https://sirvoy.com/blog/topic/manage-your-bookings/modify-bookings/moving-a-guest-to-a-different-room/. Regarding your second comment about the inability to reinstate cancelled reservations I was informed that this is on the Dev list. I have added your name to the list of requesters for this and you will be notified once this update is live. If you have any questions/queries on the above please feel free to contact our team at [email protected] for further info. With thanks, Adele
Very good hotel management system for small business.
製品を使ってみた感想: Great and budget conscious for our needs (small hotel) that takes a lot of work out of our hands.
良いポイント:
We really like the simplicity of the product, its ease of implementation and great customer support (not that this is needed a lot).
改善してほしい点:
We would like to have seen a little more development towards creating packages (by combining from existing products/extra services), but as our focus on packages is still quite small, we tend to ignore this.
Sirvoyからの返信
2 年前
Hi Robin, thank you for such a lovely review. We are delighted that you are enjoying Sirvoy and that you have found it easy to get started and set up. We appreciate your feedback about the packages and will consider this when making future changes. Kind regards, Katie
Prince d'Orange B&B with Sirvoy
製品を使ってみた感想: Very positive. For a modest amount, I now have my own website with on-line reservation and the ability to accept card payments Whenever I have any problem (which is infrequent), the on-line help service is terrific. I rate this as the best on-line help I ever experienced! Rapid, accurate, solves all problems to date!
良いポイント:
Easy to integrate with my bespoke website, giving me an easy on-line reservation system very cheaply, and allowed me to integrate the ability to accept credit card payments
改善してほしい点:
Generally, it is easy to use, and quite logical. There are some functions I use very infrequently, and then I find it takes me some time to remember how to do it!
Sirvoyからの返信
2 か月前
Hi Andrew, We're glad to hear that Sirvoy has helped simplify the running of your business and our support team has been helpful when needed, that’s exactly what we aim for! If you ever need assistance, we’re here to help. Regards, The Sirvoy Team
Good Product
製品を使ってみた感想: Good enough software, great customer service
良いポイント:
The ease of set up and learning curve. Easy to put the widget in my website and start taking bookings.
改善してほしい点:
lack of some features, or training how to use them i just now really learned about the website builder and crm feature, maybe they are newer feature since I bought.
Sirvoyからの返信
2 年前
Hi Daniel, thanks for these great comments about Sirvoy as well as your feedback on needed training. We love feedback like this as it helps us to keep improving and learning how we can make our software even better. Kind regards, Adele
Great Value!
製品を使ってみた感想: I'm new to the motel business and a friend found your site and forwarded it to me. I've been using it for over a year now and it makes my booking process and customer management very simple and professional. Several customers have been impressed with the automated emails. The only change I would like to see is the ability to store information on user defined fields. For instance I try to track why people are staying with me in a user defined field but it does not save with the customer information. Overall a very good product at a very reasonable price.
良いポイント:
Price and Ease of Use
改善してほしい点:
Inability to store user defined fields.
Sirvoyからの返信
8 年前
Hi Shane, it was great to read your review and hear that you were referred to us by another happy customer. Truly word of mouth is the best form of advertising! :) To check out the problem you've been having I made a test booking and saved info in user defined fields. I was able to export it with all the relevant information included so I think maybe I have misunderstood what you're looking for. If you would like to discuss this further with with our Customer Support we would love to hear from you so please do feel free to contact [email protected] and run through it with them. If there isn't already a solution we will try our best to find one or refer to our developers for their input. Thanks so much for taking the time to write a review for us. Sincerely, Adele Worden, Communication Manager
Everything we need in one place!
製品を使ってみた感想: Great experience, enables a quick and easy solution for property management.
良いポイント:
All my reservations go into one single point of contact and my different reservation partners such as Expedia and Booking can be easily linked to this property manager. It took a lot of the weigh and stress of managing reservations in a small business and start up. Awesome that this is available for all size of properties.
改善してほしい点:
Managing Airbnb reservations are still a problem, as I would need to have one room always available for them, instead of maximizing it with all the reservation partners / tools.
Sirvoyからの返信
5 年前
Hello Gladys, both to you and the team in Oaxaca. We would like to thank you for your terrific review and glad you have found it to be so user friendly and suited to your business. Please know that our support staff are there both to offer assistance with the software and also to listen to your feedback on our system. Please feel free to contact them anytime on [email protected]. Thanks again! Adele
Customer Service
製品を使ってみた感想: Great, I would highly recommend this booking platform to others
良いポイント:
Two things - so easy to set up and ongoing customer service is great. You actually get to interact with a real person instantly.
改善してほしい点:
I'd like if the days of the week appeared on the booking platform end on my website as well as the dates.
Sirvoyからの返信
4 年前
Hi Louise, we're delighted that you have found the transition to Sirvoy so simple and that our customer service have been able to help you to get up and running. We're always happy to hear your feedback about what system updates would improve your overall user experience so do let our Support know and if it's something that would benefit everybody, it will get added to our feature wishlist for updates in the future. Thank you so much for taking the time to leave us your review. Kind regards, Adele
Great product need to integrate to crm tool for more relationship management functionality.
製品を使ってみた感想: Complete reservation system and integration to the other third party networks.
良いポイント:
Ease of use, integration to third party networks and complete reservation package to include customer communications.
改善してほしい点:
Limited functionality from a customer relationship management perspective. Would be outstanding product if integrated to CRM tool to expand relationship and revenue opportunities.
Sirvoyからの返信
8 年前
Hi James, we would like to take the opportunity to say thanks for writing this glowing review. It's great that you are finding the system easy to use and a valuable tool for your B&B. Regarding your request for more functionality as far as CRM is concerned, this is something I will make a note of for our developers in case it should be something they are thinking of integrating in the future. We are constantly developing and improving the software and it will only be a matter of time until we start introducing functionality such as this into the system. So bear with us and thanks for your patience! Sincerely, Adele Worden, Communication Manager
Easy to use and great service
製品を使ってみた感想: Sirvoy is a very intuitive system to use and requires a minimal training compared to other systems. Price is very reasonable and it's easy to integrate with both our own sales channels and partners. Minor adjustments and the system would be perfect.
良いポイント:
Easy to use, no need for bible-size manuals and expensive staff training. Fulfills almost all needs.
改善してほしい点:
Statistics function needs more options. An alarm/reminder function. The manual booking for larger groups requires many clics. Option to edit groups.
Sirvoyからの返信
8 年前
Hi Simon. We are happy to hear that you are enjoying the system and we would like to take this opportunity to say thank you for your honest and helpful feedback. We have taken your comments on board and will use your review to make our system even better. I also thought I would mention that you can add reminders and alerts by clicking into a booking and then click "Add new alert". You can also click on a date in the calendar view to leave a note on a particular date as a visible reminder. Additionally we are developing a guest register that might make bookings for larger groups easier to manage. Keep an eye on the booking blog for updates on that functionality.. Many Thanks Adele